Évaluations des clients U-Haul Moving & Storage of Sioux Falls

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Sioux Falls

Cote générale :

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Benjamin H.
Évaluation :

Le client n'a pas laissé de commentaire.

KEN ROSHNI K.
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The van had a cigarrete-like smell and brown tobacco-like crums in the cup holders. The van was generally clean but the smell bothered me a lot. I would suggest to try having a non smoking policy for van rentals.

Kenneth O.
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Le client n'a pas laissé de commentaire.

Geoffrey B.
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Alex was the associate at the pick up point in Sioux falls. He was terrific and I told him he was. Management quality.

PERRY N.
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Le client n'a pas laissé de commentaire.

Tenessa C.
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Le client n'a pas laissé de commentaire.

DAVID H.
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Le client n'a pas laissé de commentaire.

Chelsea C.
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The truck smelled like someone heavily smoked in it with the windows up. One employee there, a younger blonde guy with a hat, was SUPER unprofessional. He was a call with someone and using profanity after the call. When I went to return the truck, he took the key and kind of just walked away. The other younger guy, with darker hair, was super nice and professional. He explained what the other guy was doing.

CURTIS L.
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Le client n'a pas laissé de commentaire.

don W.
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Le client n'a pas laissé de commentaire.

Anthony R.
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Uhaul is usually so great. Was very disappointed this time.

BRIAN B.
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All went well

Eric C.
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Did not get a good vibe.

DENNIS S.
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Le client n'a pas laissé de commentaire.

angelique V.
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Le client n'a pas laissé de commentaire.

ERIC S.
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Le client n'a pas laissé de commentaire.

Michael B.
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Le client n'a pas laissé de commentaire.

RICHARD O.
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Le client n'a pas laissé de commentaire.

RYAN K.
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Le client n'a pas laissé de commentaire.

Karolina S.
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Le client n'a pas laissé de commentaire.

JONATHON R.
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Dont even get me started. I would give uhual 0 stars if possible

DENISE J.
Évaluation :

The uhaul nerfs a little maintenance. It wasnt shifting properly

Heather N.
Évaluation :

Had your website made it clear that you would be charged a full month's rent for a box you didn't use but kept a week we would have done things differently. For that alone we will not use you again. When we returned unused supplies it was a giant hassle and when we complained about the boxes and were told someone would call me no one did. Basically, people were nice but not helpful enough. I even called asking questions about your service to make sure I understand it and confirmed I wouldn't be charged for what we didn't use. So many missed opportunities to provide excellent service. Super disappointed.

Mark V.
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Le client n'a pas laissé de commentaire.

KYLE B.
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This wasn't a huge issue but I wish damages had been clarified on the truck. I noticed that the trucks right side had scratches and there were stickers over it. Clearly that wasn't an issue in the long run but I worried those would be charged against me even though I had nothing to do with them. This doesn't change my opinion though. The truck was easy to drive and moving was much cheaper than any other option presented.

Thomas G.
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Le client n'a pas laissé de commentaire.

ETHAN S.
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Le client n'a pas laissé de commentaire.

Kent L.
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Le client n'a pas laissé de commentaire.

Brenda M.
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Le client n'a pas laissé de commentaire.

Christopher V.
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Le client n'a pas laissé de commentaire.

James B.
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Service was great. Vehicle worked well.

Kevin D.
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Le client n'a pas laissé de commentaire.

Timothy N.
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Le client n'a pas laissé de commentaire.

Daniel W.
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The pickup location was changed from what I had requested. The alternate location wasn't out of the way and not far from the original location, so no big deal. The trailer was upgraded one size. No one knew why, but it worked out nicely having the larger trailer. Pickup of the trailer took a bit longer than expected.

Matthew M.
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Le client n'a pas laissé de commentaire.

Nicholas P.
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Le client n'a pas laissé de commentaire.

STEVEN M.
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I'm sure my issue is not normal but when I arrived and the trailer was hooked up, the lights did not work. We connected to another trailer and they worked fine. I had to settle for an open trailer verses the enclosed trailer I preferred. There was no out of town trailers available to use. I then ended up having to pull and fight with the trailer I feel I was pushed into using. The drive that took over 8 hours to drive should have only taken 6, the extra time was spent repairing the tarp over and over. This prompted me to decide that purchasing my own trailer is a better idea

BENJAMIN S.
Évaluation :

find a way to better communicate how much fuel I need to re-add to the vehicle to avoid a fee - your agents can tell down to a 10th of a gallon when I check back in but I have to read the tiny meter on the dashboard and guess if its right.

PETER F.
Évaluation :

Bought moving blanket but when I got home, they were not in the truck. Alex secured my vehicle on the transport trailer, but put on the wheel straps incorrectly. They had to be cut off in Chicago.

Shane N.
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Le client n'a pas laissé de commentaire.

Manal R.
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Le client n'a pas laissé de commentaire.

Edward L.
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Le client n'a pas laissé de commentaire.

ROBERT V.
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Tried to check in after hours using the /Share app. I couldn't set my phone to allow UHaul to see my location. Chatted with a rep but her advice did not help and then I lost the connection. Then made a phone call, waited what seemed to be nearly 30 minutes for someone to answer. That tech provided the same advice as on the chat so was no help in that respect. However, she did annotate my account with notes that the trailer had been returned and told me to expect an e-mail confirmation a few hours after opening the next morning. About 3 PM the next afternoon I still not received that notice, so I called again. This again added notes and again promised a response within a few hours. Finally received the notice about 2:00 AM the following morning.

Anthony T.
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Keep your word!! I reserved 4 vehicles, over a month in advance, and the day I went to pick them up, they changed them to something else, without my approval. I need the certain vehicles.

Philip B.
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Our original drop off site at Western Ave in Sioux Falls did not want the truck so we went to the 11th St site where the help was very helpful and professional. The Western Ave. Site should not be affiliated with U Haul!!

Fred W.
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Le client n'a pas laissé de commentaire.

LILLIAN B.
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Le client n'a pas laissé de commentaire.

Brad M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

DARYL D.
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1. The beginning mileage was incorrect because they had been using the pickup for their own use and did not update the beginning mileage. 2. I was charged TWICE on my credit card for this contract. PLEASE REMOVE THE DUPLICATE CHARGE

CLINT B.
Évaluation :

Hustle a little faster. Pickup took longer than expected. So did the drop off

Paulette B.
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Was suppose to get return call regarding being rented a faulty trailer. It was totaled by your roadside assistance, and rented to me in that condition. I plan on bringing a lawsuit against your company for endangering me and my families life

ALLAN I.
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When i picked up the van there was nearly 300 more miles on the vehicle than the contract I had to sign before getting in it. I told the employee who gave it to me who then told me to report it on the link I received. The link wouldn't open so i took a time stamped picture of the mileage and fuel level. I returned the vehicle 5 minutes late as I was refueling before dropping it off. Two days later I receive a bill for $370 stating that I drove the 300 miles that were on it before I received the vehicle and a 3 day late fee.

MATT D.
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Le client n'a pas laissé de commentaire.

william A.
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Well run location.

harlan F.
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Le client n'a pas laissé de commentaire.

MICHELLE S.
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I think that on the weekends it may be nice to have one more counter or person helping people. My checkout this time was MUCH faster than the last time almost four years ago but standing in line isn't much fun.

SUSAN F.
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Staff were very professional and friendly. I was stressed over move and they made process very smooth. I will definitely use uhaul again in future.

Mike D.
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Le client n'a pas laissé de commentaire.

CHARLES A.
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The individual that checked me in was more worried about her cell phone, and she used inappropriate language such as mother fucker

STEVEN H.
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I'm electronically challenged, but filing out the application was easy. I was really surprised with the turn around time with the text messages and email messages that Uhaul sent back to me regarding the truck I wanted to rent. Things went smooth with the pickup and return. Made the move well worth renting the truck from Uhaul.

DANIEL K.
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Le client n'a pas laissé de commentaire.

ANDREW T.
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i will never Recommend U-Haul to any one again .. very unhappy ...

Zayneb A.
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Over charged me for two days when I only had the rental for 7 hours! Wouldn't refund my money !! NEVER RENTING AGAIN I WILL let everyone know how unethical you guys are . How rude you guys treat your customers. It's the simple things and you guys ruined my perspective !!!

THOMAS D.
Évaluation :

Just keep up the good work. The staff was courteous and helpful, and all the paperwork was in order when we arrived at 7 am. The van was new, well maintained, and got good mileage. The price was what we expected. Thanks for being in our neighborhood!

JAMES F.
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Le client n'a pas laissé de commentaire.

Daniel R.
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They accommodated me with my requested changes with no wait on delivery or return. Thank You

RONALD J.
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Le client n'a pas laissé de commentaire.

STEVEN M.
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Le client n'a pas laissé de commentaire.

ANTHONY E.
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Le client n'a pas laissé de commentaire.

Chad W.
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Le client n'a pas laissé de commentaire.

NORMAN S.
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Le client n'a pas laissé de commentaire.

ARLYN K.
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Le client n'a pas laissé de commentaire.

JOSEPH W.
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You have to make sure that there should be a gas in the car, than you can request for replacement. There wer no gas in the car then requested gas to be place in the car

MICHAEL I.
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Thank you. The staff was great.

MICHAEL B.
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The staff was very helpful and it was a quick checkout process.

Lynn S.
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I feel if you have a reservation, you should not have to wait in line for 25 minutes behind two customers who did not have reservations. Also, my vehicle was indicating it needed an oil change half-way into my trip. On a positive note, it was very economical to rent the vehicle. It was also very clean.

Donna D.
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Le client n'a pas laissé de commentaire.

ROSS O.
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Very personable and helpful getting the truck returned.

Jonathan K.
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Everything was smooth people were polite.

JESSICA LYNN C.
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The Sioux Falls location falls right in line with the great service I've received at other locations. They're hard to get on the phone, but don't let that worry you -- you'll get top-notch service once you get there. I have used UHAUL to make 3 complete moves in 2020 - including the use of trucks, a trailer hitch, a van, moving equipment, moving help, packing supplies, and a storage room. I wouldn't go anywhere else. They are reliable, affordable, and top quality. I highly recommend!

Danielle B.
Évaluation :

I was scheduled at 3 pm for a pick up truck. I arrived and the staff could not find the pick up truck in the parking lot. After a while, they realized that a staff had taken the truck because he didn't realize someone had rented it out at 3 pm. This caused a delay in my moving and the truck they sent me with had not been washed on the outside.

LESTER O.
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The Location IS convenient. But No Customer Parking On The Property Parked On The Street. The Pickup I Used Was excellent But Upon inspection Of The Exterior It Had Some Damage To The Left Rear Bumper And Body Damage On The Box. Everything Was Clearly Inspected And Marked Before I Used The Vehicle. I Have To Say They Do A excellent and thorough job of Inspections on the vehicle Once It's returned. I Would Not Hesitate To Rent From That Location Again

LLOYD O.
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I did the online reservation payment hoping a quick in and out. Didn't happen. For some reason it didn't show on their system.

DONALD D.
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Le client n'a pas laissé de commentaire.

Frederick O.
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This facility has far outgrown its existing space! It needs a much larger parking lot for trucks and visitors. It should annex more territory or move to a larger location.

Curtis H.
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Fix your software!!!! I registered online the day before and it still took 40 minutes to get checked in. The software system crashed twice while I stood at the counter. The employee got so disgusted he through his hat!

Mitch B.
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Le client n'a pas laissé de commentaire.

DOUGLAS S.
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One employee was very helpful and personable when I reserved equipment. When I picked up equipment that employee seemed disinterested.

VALERIE W.
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Le client n'a pas laissé de commentaire.

Dennis H.
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No one ever told me that if i check out on-line, I could check in on-line. However, the check-in location was filled with trailers and trucks. Very hard to even know where to park. There was no one in the store to help and i had to wander around until i found someone. They were gruff and very irritated and mumbling under his breath...Finally he yelled to me to leave the keys in the truck and leave. I was uncomfortable with this; but didn't know what else to do but leave. I may use u-haul again at some point, but it will be my last choice of truck rental. I then tried calling the U-Haul 800 line. After waiting 20 minutes listening to the same awful message, I hung up. I tried again pushing different numbers hoping to find someone to talk to. Very unhappy with the service and I would expect better from a nationally know company.

Lynne S.
Évaluation :

I was waited on by Tyler. Great employee. Got my truck ready and cleaned the mirrors for me. Very friendly.

caroline F.
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Let a customer know they are noticed and will be helped as soon as possible when going outside and no one else is inside the building that works there.

LINDA R.
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.

ROBERT N.
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Le client n'a pas laissé de commentaire.

William R.
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Le client n'a pas laissé de commentaire.

CAITLYN S.
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Le client n'a pas laissé de commentaire.

TRAVIS S.
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Le client n'a pas laissé de commentaire.

Thomas N.
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nothing

Wayne F.
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Le client n'a pas laissé de commentaire.

tod L.
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Le client n'a pas laissé de commentaire.

John S.
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Le client n'a pas laissé de commentaire.

XAVIER H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Brad M. | Premières impressions |
Évaluation :

My initial phone conversations were very helpful but when I got confirmations on everyting the size of my unit was wrong. I called 2X and when I got there it was still not correct. Your employee on site (Tyler?) was excellant to work with. He got me the unit size I wanted and worked it out so that I could drop off my rental truck at the storage site instead of across town.

richard s. | Expérience générale |
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Le client n'a pas laissé de commentaire.

angela b. | Premières impressions |
Évaluation :

Really nice manager Greg. Professional staff

Zachary O. | Premières impressions |
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Le client n'a pas laissé de commentaire.

tara p. | Expérience générale |
Évaluation :

Uhaul charged me for things with out talking to me just put them on my card will never use them or recommend them to anyone

Gary V. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Cinthia A. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Gary V. | Premières impressions |
Évaluation :

very helpful with questions and service

Cassie B. | Expérience générale |
Évaluation :

Would have been nice to be able to speak to the actual location when calling. Every time I called the store number it went to a call center that could only send a message for me.

Lisa E. | Expérience générale |
Évaluation :

Never return calls, you call to find out information and the lady says everything is ok then you get a letter saying your storage unit has been sold I will never go threw a uhaul place again

SANDRA L. | Expérience générale |
Évaluation :

Thank you

Kevin J B. | Réservation |
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The staff was great and efficient.

Quantas G. | Réservation |
Évaluation :

Helpful staff.

mikki l. | Expérience générale |
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Staff was amazing they were helpful & friendly

Marya P. | Expérience générale |
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I give your staff and storage facility an A but communication to setup delivery of Uboxes and trying to reach a person via your phone system an F. Would not recommend until that's fixed.

Irene P. | Expérience générale |
Évaluation :

they were very helpful

Non reviews have been submitted for this location.

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