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Magdalena FCustomer Reviews for U-Haul Moving & Storage of Somerville
Testimonials From Recent Customers
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The people were great, including the gentleman who hooked the trailer up to my vehicle. This was the first time I've gone to this location and they had someone experienced to hook up the trailer as in the past I would have to teach them. That being said - when we did the light check I was told the lights were okay, only to discover (after double checking myself) before leaving that the driver side trailer lights were not working. After showing the gentleman he kindly swapped my trailer to a different one. The condition of the trailer was average but I had to fill one of the tires 3 times during my travel of 6 hours as it continued to go flat. Overall dissatisfied with the condition of the equipment.
Issac CVery accommodating, friendly customer service, even over the phone. Yes I'd recommend, and will use again!
NATHAN MThe after hours check out process is very glitchy, not the locations fault, but annoying overall
MEGAN LNot enough space to return trucks. Also, the over-night key drop was hard to find and not marked in orange like it was supposed to be.
Siddhartha JEasy to find. But of a line to pickup, but it moved fast with two employees.
Natalia Sno one came out to check in the truck. had to wait around for a few minutes inside before the staff emerged from the back
RICHARD PIt wasn't about the location entirely. It was more that it took me an hour to do mobile pickup due to my expired license and only having my paper license right now. They should improve the process for this particular situation. Once I finally was able to pickup the van I was never sent the email that includes the lock code. So I had to call back again and one call dropped, I was sent to a messaging system on another, and finally got through to a very helpful rep who called truck share for me. The van floor was ripped up in some places but was fine other than that. When I went to return the van both lanes were completely full, if I parked at the end, the back end of my van would be in the road. So I had to park somewhere else and I'm just hoping I don't get charged for it. That's it, thanks.
EMILY MStaff is always helpful and and flexible. Very easy to work with and would recommend this location over others just for supportive team alone. My only complaint is the overall computer system. U-Haul uses is very outdated and has its problems. I'm surprised it hasn't been fully replaced company wide.
BRYAN MWorst facility and their manager
Sunitha D | Online Move InThe Uhaul app is the worst. I rent trucks monthly. I try to use the app every time. It has NEVER, EVER worked. I always waste five minutes trying to get the app to work and inevitably have to go inside and speak to someone. The desk staff are great and helpful, but if there was literally any other company I could rent a truck from, I would. Uhaul is the worst.
Alex ZEverything was great. The customer service a d van were fantastic
Philip WCustomer service excellent
Geraldine RMaybe explain what the mobile after hour process entails. I kmow it comes with instructions, but just a quick run dowm would be great. Thanks
Rosa RI had a great experience. Everyone who worked there was professional and efficient
JJ GThe staff here were so hepful and friendly/polite both at pick up and drop off and made my move super easy
SIMON BExcellent customer service. Extremely friendly customer service agents. Always helpful and able to answer any and all questions!
Darnley BHector is a great manager Always helpful, knowledge amd willing to assit however and when can Alot of his supporting staff unfortunately is young and their behavior and mentality is unwelcoming and many times I have experienced complications with them But the facility manager Hector has always been fair and professional
Robert M | Expérience généraleIt took me well over a half hour to get truck. Make self pick up easier.
Ambar MGoog Morning! I ask that you review the procedure for returning your vehicles! I returned the 15' Truck to you yesterday (14/03/2024) properly CLEANED!! Inside the trunk and inside the driver's cabin!! I was charged $25 for cleaning and I DO NOT AGREE with this charge! This was wrongly charged as I cleaned the entire car myself. They also charged me 1 extra mile and I can also confirm this as I have photos of the vehicle's odometer when I got into it and when I returned it. I ask that this be ratified as soon as possible. Before I forget, when I went to pick up the vehicle I rented, when I went to do a safety check before operating the vehicle, the engine oil level was below the correct level (at this time a very helpful gentleman told me helped and topped up the oil to the correct level), the vehicle needs to be aligned because when driving it wants to go to the right on its own (vehicle out of alignment) and is making a sound like a damaged bearing. Thank you for your attention and have a good day! Leandro
Leandro RCustomer service was excellent 👍 The Manager and staff members are very nice.
Val J | Expérience généraleThe staff at this location is very kind and always professional, very accommodating and always has my truck when I need it
Alexis Hturn off the stupid seatbelt transmission lock, it's annoying AF to not be able to shift into gear without having the seatbelt on even for the stupidest little thing
Joe ASuper nice
jaime lHector Alan and Zulfiya are an amazing trio. When i walked in the store it was full of customers and to watch them demonstrate calmness, and quick efficient service it was great. Zulfiya was very kind and payed close attention to detail. Linwood st. staff is amazing. Keep up the hard work.
CRUZ BImprove employee career training.
Kamari MThe girl that works there is no help to anybody at all. She refused to help me told me she was busy. She had 15 different jobs to do. I was quite upset when I first arrived she saw me and totally ignored me. I went home and came back thinking it wasn't open, then when it was open I went in and I asked her why she did not even say good morning to me and asked me what if I needed anything she told me she was busy. I have been to the facility three times already in all three times, I've heard her refuse to help , everybody else there be more helpful to me I don't know if it's because she's young or what her problem is but it's a huge problem
JUDITH W | Premières impressionsVan battery died on me while i was loading it . Please check your vehicles and maintain them well before you rent them out.
IMAD RVery proffessional and helpful
henry aGas was low and keys were handed over w no instructions about the truck. Needed to find the truck on the lot. Otherwise, all was fine.
Romy AI was disappointed to hear that a furniture dolly was not available at the time that I had arrived to pick up my rental. If one wouldn't have been available, I would have preferred to get a call or a notification that it wouldn't be so that I could make an alternative arrangement to have one. I was moving large and heavy furniture, so it would have been very helpful to have one on hand.
Matthew BMore lighting in the parking lot.
Juli SNeed more light on lot for after hours drop off
Juli SFront desk customer service rep did a great job accommodating my needs thank you skilled good customer service
MARIBEL Ait was ok expirience, no issues whatsoever, got in there took truck and take off, location of this place tricky to find though
Sergiy SThis was a great experience, somerville location staff were helpful, polite, friendly. Price for truck rental was great. Only suggestion would be to repair ignition on the truck I borrowed - it had a trick to it that made it hard to start.
CHRISTIAN GHad a wonderful experience. Everything was easy, simple and the employees were extremely polite and helpful. I will definitely recommend your services.
Stela MScheduling the UBox drop-off at final destination was a pain. The website wasn't working and the women over the phone that helped me schedule with MovingHelp charged my card 3x and claimed that the order couldn't be processed and now 7 days later I'm still waiting for my refund. I wish I could re-do this whole process with another company. I don't want to use UHaul ever again.
Kahealani UAbsolutely nothing and the workers inside were amazing. I appreciate it. All the help that they gave me and I needed some. Thank you for making a situation easy.
Judith WStaff was friendly and professional
Beatrice W | Expérience généraleThere was an unknown liquid in the driver side door sloshing about Staff were great
Ivy RThe person was wearing flip-flops, left hand in a bag of chips, trying to type on the computer with just his right hand while receiving calls on his personal cellphone, couldn't help us at all while we were having trouble with our reservation. A young girl came in and took over since she seemed to be the only competent person there, but still couldn't help us much as there's a system issue with uHaul that was preventing the "check-in" and I had to complete it on my phone. So after all of that, I realized there's no point in having someone at the location whose only job is to waste nearly an hour of their costumers' lives while we end up having to do the work ourselves.
Mauricio APlease let us know if our drop off location will be closed on the day we will be dropping off.
Peg LI was a first-timer to using U-Haul and had a great experience from start to finish. The ease to book on the website. The friendly and helpful telephone support when I made changes. The notifications by email and text. The excellent loading and unloading crews. The staff on the day of pickup. The smooth return process through the app. All outstanding. Seriously appreciated.
Sonia LI hired your "top rated" movers and they cancelled on me at the last moment. Remove Wier Brothers and Sean Nolan from your recommended list.
Mark MPeople there’s especially manager were great and made things so easy
Fahmi FTruck stunk , smelled like Marijuana in the cab. Windshield was filthy , some type of slime on the inside glass. Truck felt like the wheels were gonna fall off or the transmission was going to fail every second I was driving it. The only reason why i gave an average rating is because the employee that helped me was very professional , knowledgeable and efficient and the location of the uhaul location is very convenient
Thomas VStaff is always overly attentive and helpful
MARIANNE LEverybody working when I picked up and dropped the vehicle deserves a raise -- they're all great and kind folks.
GUICHARD VGood customer service. Very helpful, location easy to find.
JAMES OHave the agreed price in the system. Took me 45 minutes to get the pricing correct. It was double the agreed price. The lost time was a killer.
Stephen TThe staff at U-Haul were very helpful and friendly! Keep it up! Makes me loyal to U-Haul when I'm treated so nicely.
Kirby MLe service a été excellent. My staff assistant was extremely helpful and his competency and experience working at that branch was obvious and he was able to field all my questions and help me with everything I needed for my cross state move. Thanks much!!
Simone DThe heat did not work on the 20' truck I rented yesterday. All other functions on the vehicle worked great, it was also very clean.
Jonathan VThe truck that I rented had a windshield wiper the had the rubber wiper flapping in the wind as I drove. It needs to be replaced.
rob tNeed to improve staff training. A Uhaul associate connect the trailer, which fell off the trailer ball a short distance down the road. Fortunately they did a decent job with the safety chains, but I was not too excited to have to reconnect the trailer on the side of I-93.
Peter KWhen I got in the truck (clean) there was a message for low tire pressure, and I could not see the mileage. 1 hour later a message for low oil.....not a good start. I took care of the air and called in about the oil. Overall, this location is excellent and the people are helpful. It seems there could be additional preparation of trucks before they go out.
derick sExcellent service
Jose AHector and Andreina went above and beyond in helping us with the trailer we rented from the Somerville U-Haul on Linwood St. Because of them both we felt confident we would get to California safely. They answered all our questions and made helpful suggestions to make sure we would have a successful trip. I highly recommend them and the Somerville U-Haul.
KEITH GThey didn't put the dolly, which I ordered and paid for, in the truck. When I got to my first location and discovered it was missing (35 minute drive) the movers were there and I didn't have time to drive there and back to fetch it. When I called Uhaul to request they bring me one, they refused. Not putting a dolly inside a moving van is a REALLY big deal. The staff could care less. The kid behind the counter smelled like pot and the place overall is dumpy, but that is reflective of Boston in general…a dumpy city.
Matthew WExcellent and helpful staff. Antoine was responsive, kind, and answered all of my questions and showed me how to operate the vehicle.
Klara IThe billing is a mess
Juliana BThe check in process took a lot longer than expected due to technical difficulties with the number not calling the required contact number. Other than that, the staff were kind, patient, and helpful. Merci.
Victoria BThe customer service representatives were fantastic! They did an excellent job and were professional, personal and proficient! Merci
Joseph DDanny was super helpful. We had a complicated set of needs and Danny helped me navigate and made it seem easy.
Laura K | Premières impressionsThe only reason it is not excellent is I had reserved a larger unit months in advance..when it came time to check in there were no large units left. Staff member did give two smaller units but still feel reserving a unit should secure one.
James G | Expérience généralePerfect for my needs. Staff were busy, as expected during this time of the year, but very friendly and helpful. Merci.
Hisaya I | Premières impressionsPerfect for my needs. Friendly and helpful staff. Merci.
Hisaya I | Expérience généraleGive Abraham a raise !
Mariya A | Premières impressionsStaff was amazing
Ines M | Expérience généraleThank you!!!!!!
Jose S | Expérience généraleStaff were extremely friendly and helpful.
Matthew M | Premières impressionsGreat staff, thanks
James D | Expérience généraleExperience was great but I wish the team had been more proactive. It took me 2 unreturned calls to their manager hector, 1 additional call to anyone on staff, and 2 visits to finally get setup with a storage unit. Consider making this process a bit more seamless for the customer. If there was a better local option, I would have not purchased from Uhaul.
fiorella c | Premières impressionsHector was extremely kind and considerate. He offered me great advice while we went through the process. He is a gem!
Hannah S | Premières impressionscould improve directions overview to the unit, e.g. a map in the entrance area of the building or better guidance throughout the different compartments A-D, as very hidden. other than that very easy move-in process!
Florian A | Online Move InThe staff was nice and professional , especially Edgar who was very helpful, also Hector Thank you!
GREG B | Expérience généraleThe units are assigned at random so if you have large items make sure you only rent if it says lower level
KATHERINE T | Online Move InThe general manager was completely unresponsive to my emails and phone calls about setting up alternative payment arrangements (by check instead of credit card). Instead, i was referred out to a collections consultant who didn't have a U-Haul email address and then abruptly left the job leaving me without anyone to work with. Totally unacceptable.
Tiffany T | Expérience généraleThe Staff work very hard and care about the customers. If you encounter any issues, it's probably all corporate trying get very vent out you. The team at the Somerville location will work with you and make sure everything is more than fair. Good people!
Tashi P | Expérience généraleHector went above and beyond to help me. I arrived at the location right at 5pm on a Sunday and even though he was closed he stayed late and helped me set up my unit.
DANIEL S | Premières impressionsManny is a true professional. Please pay Manny double time. Manny is running a nice service business. Thanks, walter
Scott W | Premières impressionsGreat staff loved the service and lo action was amazingly clean
Duarte R | Premières impressionsIt was easy to clean out our locker, thanks to the re-use center.
Robyn N | Expérience généraleBuilding premises were not always say to move around with a cart, some part have stairs which make difficult to move around the stuff
Franco M | Expérience généraleGreat all around
DINO D | Premières impressionsThe people working self-storage facility at Someville are very friendly and helpful.
Nikolaos E | Premières impressionsFront desk was exceptional
Ines M | Premières impressionsManny and Kelani were kind, personable, and really helpful. Merci!
Daniel M | Premières impressionsThe staff is extremely friendly agile and determined to help you with all your needs.They help with a last minute reservation and was able to move my 74 year old problem with ease they also accommodated me with a storage unit that he can easily access ty Uhaul Somerville team.
AMANDA Q | Premières impressionsThe people at this storage site were really helpful!
Carol J | Expérience généraleAmazing. Everyone was so helpful. 10/10 Experience.
Luna F | Expérience généraleVery professional
claudio b | Expérience généraleThe staff was super helpful and supportive. 👍🏾
Keila A | Premières impressionsI was very impressed with the very professional attention I received on all details of the site you all your agents but especially Andrea which was very helpful in making the process a lot smoother for moving my daughter to Boston. I rented a storage space and a Uhaul van and was very happy with the results . Once again thanks for having Andrea on your Uhaul team at Somerville.
claudio b | Premières impressionsThe staff was very helpful and very considerate and when we came to stop storage because my mom passed they were very considerate and sympathetic offering condolences to our family thank you
ANGELO P | Expérience généraleDanny was very helpful and friendly. He showed us were everything was and even parked the truck for us. He is a very valuable employee! He was awesome!!!
lauren H | Premières impressionsAfter finally locating the office for service, I located a staff member who seemed bored throughout the process. He achieved the task of helping me find an available space--which is hard enough with UHaul--but refused to do provide any service beyond what seemed like a rotely memorized routine. When he asked, "Anything else?" I responded, "Could you please help me move this item into my unit?" He then said, "We don't do that here. We don't move things in." And left it at that. I then struggled for the next few minutes to lift my hefty suitcase into an upper-level compartment with only a spindly step ladder on wheels to assist me. It was dangerous. I could have fallen backward. My final struggle was with the lock, but I was able to find a second staff member at that time who was much friendlier and professional. It may not have been in his job description, but he took time to step away from his desk and resolve the lock issue for me. Otherwise, the whole experience felt cold and impersonal.
Cher J | Premières impressionsthe staff was great and friendly. but the organization and customer service overall was horrible. there were 30 people in line when i got there, and it took nearly an hour to get through, even though i had booked everything before hand. for long stretches, no one was even in the room helping customers. they were out taking care of something. i truthfully have never seen a more poorly organized customer service experience. The only thing that made up for it was the staff friendliness. i feel like you are vastly under staffed.
Robert B | Premières impressionsStaff was very helpful !
BRIAN G | Premières impressionsIt was an absolute pleasure working with Manny and his team. They were professional, courteous, and exceedingly helpful.
JUSTINONEIL P | Premières impressionsOur overall experience was good, but Edgar went above and beyond and made our move-in SO easy and pleasant on an otherwise stressful day. He was helpful, informative, and seemed genuinely invested in making things run as smoothly as possible. Side note, he was unexpectedly alone at the beginning of the shift on Sunday with a line of people outside, and he handled it with grace and calm. He's an absolute gem, and whatever you're paying him isn't enough. ;) Thank you, Edgar! We'll be recommending this U-Haul to anyone we can, and it's almost entirely because of your excellent customer service.
Melissa B | Premières impressionsManager was great helpful. Faculty didn't have an elevator so I had to carry all of my belongs inside upstairs
isaiah l | Premières impressionsOur unit was highly trafficked by mice. We had some belongings destroyed by mice and were reimbursed by Uhaul. The rest of our stuff survived unscathed but there was poop all over-needed a lot of surface cleaning. The staff was exceedingly helpful, friendly and easy to work with.
PATRICK S | Expérience généraleThanks so much for your help! Everything was super easy and convenient, and the employee I worked with prioritized completing my transactions, making things move quickly.
Maria L | Premières impressionsExcellent facility to store extra stuff. I would use it again if/when the need arises. Very helpful office staff. Definitely recommend.
Anthony T | Expérience généraleI wish the lower level units had lights.
PATRICK S | Premières impressionsPut the stairs in more accessible locations. Make a better layout of the storage unit so you don't get locked into one corner with only one way out
Manuja D | Expérience généraleHi! my name is Justino. I went in to Somerville Uhaul office yesterday after reservation online. I made the reservation to move in on Sunday 9/27/20. When I got there, I saw a girl at the office, instead of helping she asked her coworker Edgar Lopez who just walked in from outside to take over and help me because she wanted to use the restroom, Edgar was in the middle of doing something outside but came over and started helping when she popped out of the so called bathroom she claimed she went. Edgar almost finished with the contract and was telling me the amount to pay to move in when I was explaining to him that I was supposed to have one month free according to my reservation and I have a proof of it. That was when the girl jumped in saying "no that's not true because I was here last time when you came in and my boss told you you need to rent a truck one way before getting one month free. I told her that's right but this is the proof that I'm qualified for one month free according to my reservation. she didn't want to hear it. Then I pulled my phone out and trying to provide the picture evidence I have, she said:"even if you have a picture to prove it we're not going to do it". However Mr Lopez Edgar took his time and listened to me and saw the evidence I showed him then advised me to come back the next day and see his manager because he's the only person who can approve the one month free rent. I got out of the office and decided to contact the manager because I'm used to that office and I know the former manager George and the current one manny. I sent a text message to Manny and told him the story of the girl been too harsh. Manny took his time to document everything and then recommended me to JUAN BAUTISTA and asked me to go back there and see him for the contract. I went back to the office and Juan took care of the issue and resolved it and assigned me the unit that I reserved which happened to be at the upper level. I told him it's too high for me to load heavy things up there and he reassured me that if anything becomes available at the lower lever I can switch to that lower level unit. I was so happy with the excellent customer service provided by Manny the manager, Juan B. and Edgar Lopez. All a customer needs sometimes is attention and be listened to and be advised when the service he or she is requesting cannot be provided. That's what Edgar Lopez did. And Manny as a team leader proved his leadership by asking a talented team member JUAN BAUTISTA to care of the issue which he resolved with an excellent level of service which brights my day.
Justino A | Premières impressionsWhile the staff was helpful, the design of the storage units are horrendous. Why are there overhead storage units? This defeats the convenience in paying for storage units. Nowhere on the online booking tool was o warned there were overhead units at lower cost and floor units were $40 more! Arriving at the facility with my fully loaded for check in, My hand was forced to go with the slightly bigger, floor unit. This is the type of thing that infuriates customers and further drives them away. Bad business practice.
Preston V | Premières impressionsThe facility was well kept, organized, and easy to maneuver. The staff and manager Manny were very nice, responsive whenever help was needed and proactive in helping us at every point. Truly appreciated 5 star
Kunta M | Expérience généraleManny was so polite and helpful, and showed us everything we need to know about the storage process. Merci!
Lindsey R | Premières impressionsNo elevator. Had to move so much up stairs and then go on a ladder to move it even more. Was such a stress. Dont go to this crap place. I hope I dont come back months later and my belongings are damaged by leaks or mice
Michael D | Premières impressionsThe storage assigned was located three meters above the grounds. I had to use a ladder to put my things in there. It is shameless that storage line that can be sold. The worst experience. Moving is already stressful and to come and find out that your storage is on the ceiling of a poorly managed facility makes it a nightmare. Horrible experience with u-haul storage. I had to rent another storage. I WOULD NEVER USE IT AGAIN AND I WANT MY MONEY BACK.
Bettina C | Online Move InGreat service. The only problem was that the 24-hour access card did not work. Unfortunately, the Somerville site closed before I finished unloading, and I did not receive my replacement key card. But, I'll be going back today during business hours, and the helpful staff will be able to replace it for me. Thanks, U-Haul!
Molly U | Premières impressionsAs promised!
HANNAH R | Expérience généraleExcellent
Jerry V | Expérience généraleEveryone there were wonderful and very friendly.
Jerry V | Premières impressionsI had to wait for about 1 hour in the morning to meet the staff. But the staff was very friendly.
Joowon C | Expérience générale@@@
CARMELO A | Expérience généraleGood facility. Only complaint: sometimes difficult to find parking.
William S | Expérience généraleStaff was very professional and time friendly! I forgot the ladies name who helped but I would have offered her a job if I had a business card on me at the time. 10/10
adam b | Premières impressionsBest Uhaul in Boston area!!
paul w | Expérience généraleThough our unit was free w/truck rental, there was no word about rolling stair access, an unpleasant surprise. Also, the facility has stairs so you can't roll the dolly from truck to unit.
boris y | Expérience généraleWhat makes this facility excellent is the staff, who go above and beyond. The operations are excellent. The facility itself needs updates and refreshing & does not inspire confidence.
Melissa A | Premières impressionsWhen I originally made the reservation, there was no indication that there was stair access only, which made the whole storage process more complex. Plus, there was no elevator AND extra stairs.
boris y | Premières impressionsAndrea is the best! So kind, energetic, and above all very helpful and knowledgable.
Benjamin B | Premières impressionsThe check-in and check-out process was confusing.
Katherine G | Expérience généraleWhile Personnel at Main St. And Linwood St were both helpful, my reserved unit was given to someone else. I will not recommend u-haul storage since no guaranteed reservation, which wasn't disclosed.
Catha C | Premières impressionsJuan who checked me in was excellent and very helpful.
tom a | Premières impressionsVery impolite front desk guy - I think his name was Sumneel or sumeen or something
Mahmoud A | Expérience généraleAll of my stuff (brand new) after the storage in U-hall is very very bad stuff .Couple of them I sent to trash ! I spend 10$ for renting in your storage and hopefully believed that stuff will save
EMIL M | Expérience généraleThe Staff was very helpful with my rental and storage needs.
Petr B | Expérience généraleVery friendly staff person who was v helpful on phone!
ira g | Expérience généraleVery good customer service and very clean site hard working people thanks guys keep good work.
Mohamed Z | RéservationMy experience was average.
Daniel L | RéservationEven early in the morning and during the insane September student rush, the overworked staff were warm, prompt and professional. It was really impressive.
Rebecca N | Expérience généraleGood customer service
Sophia D | Réservationpoor customer service!
Roseline F | Expérience généraleUhaul did a great job moving family from Ohio to MA. Merci
Eleanor L | Expérience généraleUhaul in Boston is always ridiculously disorganized. You have to press and press the staff to get anything done and even then it's a struggle
Hassan L | Expérience généraleAlso, J & R Movers were incredible.Really nice, really efficient, great to work with.
Megan M | Expérience généraleI cancelled by storage unit before ever using it so I don't have any rating. I selected Excellent because I have no evidence of anything negative.
SUSAN C | RéservationWe received great service and help during our move in to the storage unit.
Henri L | RéservationAfter driving 9 hrs, I got there and the unit I'd reserved was unavailable, despite the fact that I'd confirmed it the day before. Uhaul's software shouldn't let you reserve a unit that's not open!
Madeleine G | RéservationThe staff is exceptional and so is the facility, EXCEPT that the back of my rental unit was brick and leaked. 2 courses of boxes damaged by water, damp interiors and black mold. Fails with leak!
CHRISTINE D | Expérience généraleManuel was so awesome! Everyone else too.
Jonathon B | Expérience généraleThey allow you to make a reservation online when they actually have no storage units available and don’t tell you until you show up and wait in line for 2 hours
Caroline A | RéservationGreat staff. Great place.
Shalev N | Expérience généraleReservation was not available and customer service lied to me, claiming that never once in seven years had they ever had someone reserve a storage unit at their location that wound up unavailable.
Abraham L | RéservationI was called to tell me that there was no room available and that this reservation was cancelled. I found a good alternative at different Uhaul, but hope this somerville reservation was cancelled.
Devin B | RéservationI reserved a storage unit at the Linwood location three weeks before my move. After driving 9 hours, and arriving just in time to unpack, I was told that there were no units available.
Amanda P | RéservationGreat experience, seamless pickup and the team was very helpful.
Evan C | Expérience généralegreat product, and great service. Can't beat that!
William R | RéservationNothing the associates did was bad, but o reserved a storage unit a month in advance but there was none available when I arrived. Absolutely unacceptable.
Mitchell T | RéservationI was told there were not storage units available of the size I had reserved one month prior. However the employee was able to get me into a smaller unit at the same location.
Gabrielle M | RéservationPerson was amazingly accommodating and found the perfect storage solution for us.
Michael C | RéservationEveryone that helped get my Ubox setup and ready for me to take out was great.
JASON K | Expérience générale