Customer Reviews for U-Haul Moving & Storage of Somerville

8 287 évaluations

151 Linwood St   Somerville, MA 02143
(Next to Herb Chambers Mercedes)

(617) 625-2789

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(617) 625-2789

151 Linwood St
Somerville, MA 02143
(Next to Herb Chambers Mercedes)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

having an employee who speaks Portuguese, as I believe that many Brazilians seek your services

Ronaldo P. 
Évaluation :
5

Truck seems to not shift properly. The staff at this location were great. I didn't have a reservation but they were able to get me a truck anyway.

Steven M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JORDAN N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLERVEUS J. 
Évaluation :
2

Was told my card would be held for an amount that included estimated miles. I used much less than the estimate but receipt i received via email still has the estimated miles. Never got adjusted for actual miles. Not a huge difference but it's annoying that I was lied to.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMINTHOMAS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARC S. 
Évaluation :
1

I would actively advise others from using this location. The signs for return were not clear or helpful and there was hardly anyone around to ask for assistance. Those employees that were around were extremely rude even though I had politely asked about where to drop off the truck keys. The store section was also completely empty - I could here voices of employees but when I called out no one came. Not great for securing all of the merchandise you have in there. I will not be a repeat customer.

Katrina D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOAO B. 
Évaluation :
3

I had to use my phone to complete the sign out process, but cell service is patchy in the parking lot and the WIFI didn't reach to where my truck was, so it was extremely slow. Not sure what the point of waiting in line inside the store is, if I need to verify everything from my phone anyway. Also the mileage was wrong on the verification site and I couldn't correct it from my phone so I had to wait again to get a different truck. When I returned my truck they didn't check in in until the next day. Individual staff members were all friendly and helpful, but it seemed like they were very understaffed and the online verification process leaves a lot to be desired.

BEN L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JADSON D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SALVINO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GAURAV S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERICH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joashenel J. 
Évaluation :
5

Vehicle return was as easy as rental car drop off at the airport- fast and smooth. Staff were helpful and accommodating.

STEPHAN B. 
Évaluation :
5

The people working self-storage facility at Someville are very friendly and helpful.

Nikolaos E.  |  Premières impressions 
Évaluation :
2

Location was understaffed. Hire more staff. We waited 40 minutes in line for a simple cargo van rental.

Eric M. 
Évaluation :
5

Front desk was exceptional

Ines M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ines G. 
Évaluation :
3

Generally disinterested looking staff - very matter of fact. Did not explain equipment function, given that one does not drive these trucks every day.

SUDHIR D. 
Évaluation :
5

Always treated in a timely and professional manner every time I rent a truck, which I rent usually twice a year !!!

JOHN K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yadira S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean-Christophe J. 
Évaluation :
2

Staff was actively smoking marijuana and watching Youtube, and wouldn't help me at all. I had to find the service entrance and open the warehouse door myself. They also forgot to install some of the bolts on my UBox, even after I asked several times.

Coriander P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Thanks to Ivan who is there in any weather helping me and my rental needs!

VICTOR P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

By far the BEST location! Manuel was awesome and super helpful. Everyone there was great and friendly.

Halley G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fadhel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eleanor S. 
Évaluation :
5

The staff was very nice and gave great advice. They were not only professional, but very kind and nice to talk to.

MADISON B. 
Évaluation :
5

Super easy drop off

kristopher U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAUNA D. 
Évaluation :
1

YOU CANCELED MY INSTALLATION APPOINTMENT AFTER I'D ARRIVED AND STILL CHARGED ME

Zach F. 
Évaluation :
5

Staff was so helpful and friendly

Eleanor S. 
Évaluation :
5

Great service

Jimmy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diego F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VINICIUS C. 
Évaluation :
5

Manuel Campos (GM) was fantastic and very pleasant to work with.

Derek G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL G. 
Évaluation :
4

merci

Jose Luis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edgar L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gustavo B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Solange C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bentor L. 
Évaluation :
5

Super smooth check in process and great customer service!

LAURA B. 
Évaluation :
1

The wrong fuel amount was documented on the pick-up transaction receipt and we were charged $29,5 at dropoff.

ISAAC H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHATUR T. 
Évaluation :
5

the personel is a very friendly person, I just wished that all 15 feet trucks have backup camera. I once used one with a backup and that was more safe to use. Otherwise I loved so much the reception by the personel at Someville.

Erick N. 
Évaluation :
5

I HAD SUCH AN GREAT EXPERIENCE THE SERVICE PEOPLE WERE SO HELPFUL IN WORKING WITH ME I CANT SEE HOW YOU WOULD IMPROVE THAT.

DAVID F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tahlia S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEPHANIE C. 
Évaluation :
5

It was great, especially appreciated the quick drop off. One issue was there was some bag hanging on the wall in the truck that was full of water, caused unnecessary issues for us.

DREW S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHAN V. 
Évaluation :
5

Manny and Kelani were kind, personable, and really helpful. Merci!

Daniel M.  |  Premières impressions 
Évaluation :
5

Everything was great....Better than expected!!

Jon D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALEXIS S. 
Évaluation :
2

Very slow service and rude

Ross W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas A. 
Évaluation :
1

Only one attendant, a line of 5, a Custumer with problems in renting a trailer and pulling the only attendant out constantly. The truck bed had glass broken everywhere, the attendant told me “keys are here, go find you truck out in the lot”. No Custumer services adequately, no instructions in how to return the truck and I spent near 1-1/2 hours trying to return the truck. I will definitely try to use a different company and not recommend UHaul.

Alexandre G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCYHUBBARD K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vanessa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott C. 
Évaluation :
5

Not sure at the moment!

KEETI B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AMANDA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
4

Truck was a little dirty with leaves xyz inside the truck when I picked it up

Darren O. 
Évaluation :
5

Very friendly and helpful staff.

raul E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAY P. 
Évaluation :
5

The staff is extremely friendly agile and determined to help you with all your needs.They help with a last minute reservation and was able to move my 74 year old problem with ease they also accommodated me with a storage unit that he can easily access ty Uhaul Somerville team.

AMANDA Q.  |  Premières impressions 
Évaluation :
1

I purchased a queen mattress bag with my rental request and there were none on the store display so the person assisting me (who was busy assisting other staff) had to go to storage to get some. The first van (which I rented to move a child's bunk bed and mattress) had a lot of rusty water in the back. The replacement van smelled heavily of marijuana. My rental was already 15 minutes late at that point, so I was not about to complain or even thoroughly check the rental for damage or review the paperwork. I had to apologize to the person I was getting the bed from for smelling like weed and even though I left the van wide open for 40 minutes it still smelled like weed when I returned it. The morning staff here are like zombies and this is not the first time I've experienced the smell of weed at this location.

James B. 
Évaluation :
4

The car reeked of cigarettes; made driving the van a terrible experience. But pick up and drop off were very easy.

Alex L. 
Évaluation :
5

Your people are you asset, maybe the equipment (trailers) could use a refresh. Still, I'm a happy guy.

Lars T. 
Évaluation :
5

I opted for the new 24/7 mobile pickup option, which worked fine because I went during normal operating hours, but as it turned out, my truck was located a quarter mile away at the location's back lot on the next street. I was only able to locate my truck after getting directions inside the location. Had I tried to pick up outside normal hours, I never would have found the truck. It would helpful to make note of this within the 24/7 option process.

Kyle G. 
Évaluation :
1

Mileage didn't correspond to what was on the contract, and the manager said he'll fix the discrepancy but I've got overcharged

Davide V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN P. 
Évaluation :
1

The truck I was given was a different size than what I reserved, had no loading ramp (which I needed), and had alarms on the dashboard saying it needed air bag and traction control service. The window crank was also broken so the window couldn't roll down. Truck was in bad shape overall and probably shouldn't have been on the road.

ALEXANDER Q. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hai T. 
Évaluation :
1

They charged the appliance dolly ($10) that I could not bollow. They did not have anything left when I was there.

TAEHWANG S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah L. 
Évaluation :
1

Two men behind the front desk were wildly incompetent and unprofessional. One of them took his time with everyone telling them his life story and family stories so much that the people in line were laughing at how ridiculous it was. They also couldn't find keys to half of the trucks so kept running back and forth. It was not great and didn't make me feel confident in anything that was happening there.

MOLLY R. 
Évaluation :
1

The employee who helped me in the morning was very helpful and did a good job. The location did not have the truck I made a reservation for and my estimate was $104. I had to get a smaller truck which resulted in me having to make more trips and using more gas miles. My total ended up being $312. Penske it is next time.

JOSEPH T. 
Évaluation :
5

I absolutely love this location. They are the only uhaul location that is friendly and is there to help in anyway. Any issue I have had in the past they took care of it promptly with no hesitation and with a smile. Everyone is very polite also. The only issue I do have is they need to clean the windows in the vans and trucks especially the inside. The last few times I could barely see and have to wipe them down myself other than that I will definitely recommend this location to everyone!!!

REGINA S. 
Évaluation :
5

Wonderful experience all around. I will use UHAUL again and recommend this service to all my friends.

Jonathan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARA C P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MARCOS F. 
Évaluation :
5

Staff was very helpful, ivan especially. Helped me with the equipment and operation of trailer. Very helpful and thorough

WILLIAM R. 
Évaluation :
5

The staff was super helpful and supportive. 👍🏾

Keila A.  |  Premières impressions 
Évaluation :
5

Staff was very helpful !

BRIAN G.  |  Premières impressions 
Évaluation :
5

Our overall experience was good, but Edgar went above and beyond and made our move-in SO easy and pleasant on an otherwise stressful day. He was helpful, informative, and seemed genuinely invested in making things run as smoothly as possible. Side note, he was unexpectedly alone at the beginning of the shift on Sunday with a line of people outside, and he handled it with grace and calm. He's an absolute gem, and whatever you're paying him isn't enough. ;) Thank you, Edgar! We'll be recommending this U-Haul to anyone we can, and it's almost entirely because of your excellent customer service.

Melissa B.  |  Premières impressions 
Évaluation :
3

Manager was great helpful. Faculty didn't have an elevator so I had to carry all of my belongs inside upstairs

isaiah l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julien D.  |  Premières impressions 
Évaluation :
1

No elevator. Had to move so much up stairs and then go on a ladder to move it even more. Was such a stress. Dont go to this crap place. I hope I dont come back months later and my belongings are damaged by leaks or mice 

Michael D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Max K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Molly U.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry V.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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