Customer Reviews for U-Haul Moving & Storage of Somerville

8 230 évaluations

151 Linwood St   Somerville, MA 02143
(Next to Herb Chambers Mercedes)

(617) 625-2789

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(617) 625-2789

151 Linwood St
Somerville, MA 02143
(Next to Herb Chambers Mercedes)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

the personel is a very friendly person, I just wished that all 15 feet trucks have backup camera. I once used one with a backup and that was more safe to use. Otherwise I loved so much the reception by the personel at Someville.

Erick N. 
Évaluation :
5

I HAD SUCH AN GREAT EXPERIENCE THE SERVICE PEOPLE WERE SO HELPFUL IN WORKING WITH ME I CANT SEE HOW YOU WOULD IMPROVE THAT.

DAVID F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tahlia S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEPHANIE C. 
Évaluation :
5

It was great, especially appreciated the quick drop off. One issue was there was some bag hanging on the wall in the truck that was full of water, caused unnecessary issues for us.

DREW S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHAN V. 
Évaluation :
5

Manny and Kelani were kind, personable, and really helpful. Merci!

Daniel M.  |  Premières impressions 
Évaluation :
5

Everything was great....Better than expected!!

Jon D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALEXIS S. 
Évaluation :
2

Very slow service and rude

Ross W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas A. 
Évaluation :
1

Only one attendant, a line of 5, a Custumer with problems in renting a trailer and pulling the only attendant out constantly. The truck bed had glass broken everywhere, the attendant told me “keys are here, go find you truck out in the lot”. No Custumer services adequately, no instructions in how to return the truck and I spent near 1-1/2 hours trying to return the truck. I will definitely try to use a different company and not recommend UHaul.

Alexandre G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCYHUBBARD K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vanessa C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott C. 
Évaluation :
5

Not sure at the moment!

KEETI B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AMANDA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
4

Truck was a little dirty with leaves xyz inside the truck when I picked it up

Darren O. 
Évaluation :
5

Very friendly and helpful staff.

raul E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAY P. 
Évaluation :
5

The staff is extremely friendly agile and determined to help you with all your needs.They help with a last minute reservation and was able to move my 74 year old problem with ease they also accommodated me with a storage unit that he can easily access ty Uhaul Somerville team.

AMANDA Q.  |  Premières impressions 
Évaluation :
1

I purchased a queen mattress bag with my rental request and there were none on the store display so the person assisting me (who was busy assisting other staff) had to go to storage to get some. The first van (which I rented to move a child's bunk bed and mattress) had a lot of rusty water in the back. The replacement van smelled heavily of marijuana. My rental was already 15 minutes late at that point, so I was not about to complain or even thoroughly check the rental for damage or review the paperwork. I had to apologize to the person I was getting the bed from for smelling like weed and even though I left the van wide open for 40 minutes it still smelled like weed when I returned it. The morning staff here are like zombies and this is not the first time I've experienced the smell of weed at this location.

James B. 
Évaluation :
4

The car reeked of cigarettes; made driving the van a terrible experience. But pick up and drop off were very easy.

Alex L. 
Évaluation :
5

Your people are you asset, maybe the equipment (trailers) could use a refresh. Still, I'm a happy guy.

Lars T. 
Évaluation :
5

I opted for the new 24/7 mobile pickup option, which worked fine because I went during normal operating hours, but as it turned out, my truck was located a quarter mile away at the location's back lot on the next street. I was only able to locate my truck after getting directions inside the location. Had I tried to pick up outside normal hours, I never would have found the truck. It would helpful to make note of this within the 24/7 option process.

Kyle G. 
Évaluation :
1

Mileage didn't correspond to what was on the contract, and the manager said he'll fix the discrepancy but I've got overcharged

Davide V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN P. 
Évaluation :
1

The truck I was given was a different size than what I reserved, had no loading ramp (which I needed), and had alarms on the dashboard saying it needed air bag and traction control service. The window crank was also broken so the window couldn't roll down. Truck was in bad shape overall and probably shouldn't have been on the road.

ALEXANDER Q. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hai T. 
Évaluation :
1

They charged the appliance dolly -10 $ that I could not bollow. They did not have anything left when I was there.

TAEHWANG S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah L. 
Évaluation :
1

Two men behind the front desk were wildly incompetent and unprofessional. One of them took his time with everyone telling them his life story and family stories so much that the people in line were laughing at how ridiculous it was. They also couldn't find keys to half of the trucks so kept running back and forth. It was not great and didn't make me feel confident in anything that was happening there.

MOLLY R. 
Évaluation :
1

The employee who helped me in the morning was very helpful and did a good job. The location did not have the truck I made a reservation for and my estimate was 104 $. I had to get a smaller truck which resulted in me having to make more trips and using more gas miles. My total ended up being 312 $. Penske it is next time.

JOSEPH T. 
Évaluation :
5

I absolutely love this location. They are the only uhaul location that is friendly and is there to help in anyway. Any issue I have had in the past they took care of it promptly with no hesitation and with a smile. Everyone is very polite also. The only issue I do have is they need to clean the windows in the vans and trucks especially the inside. The last few times I could barely see and have to wipe them down myself other than that I will definitely recommend this location to everyone!!!

REGINA S. 
Évaluation :
5

Wonderful experience all around. I will use UHAUL again and recommend this service to all my friends.

Jonathan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARA C P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MARCOS F. 
Évaluation :
5

Staff was very helpful, ivan especially. Helped me with the equipment and operation of trailer. Very helpful and thorough

WILLIAM R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anastassios M. 
Évaluation :
5

The staff here are amazing. They are always friendly and informative. Wait times are super short here. I drive out of my way to rent trucks from this location. They seem like they work really well together as team, they are all willing to help each other out.

Monica C. 
Évaluation :
5

I was impressed with the professionalism of Manny the manager as well as all of his staff. They were all eager to help and answer any of my questions in the absence of the manager. They all made my move less stressful and I already recommend their services. Thank you for all your assistance.

Joe G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY G. 
Évaluation :
5

The entire crew here at 151 Linwood is to be commended. Everything was easy. From the reservation for the truck rental, to picking up the stuff my daughter had in storage at the facility. Staff was personable, understanding, and treated us like family. They all deserve a bonus

Mark S. 
Évaluation :
5

I live in Boston but had to drive 40 minutes to the Summerville facility, because no other facility had the hitch or mechanic. The manager was very helpful and knowledgeable.

John C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph D. 
Évaluation :
1

There was one customer in front of me and it took me over an hour to check out/get my truck because the counter person, the "AGM" literally spent almost a half hour just bullshiting with this obviously lonely old white guy who either needed a therapist or a bartender but simply had zero awareness and made my scheduled check out time of 12pm not execute until almost 1pm. It literally delayed everything for the rest of my day. Teach your people to multitask. On top of that. I was charged incorrectly because they recorded the actual fuel wrong and never walked me through the truck, or showed me a contract. They walked a foot out of the door pointed to a truck and said " that's yours" If you cucks weren't literally the only people I could rent a boxvan from to move shit I would never use your service again

Shawn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilene A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cheryl M. 
Évaluation :
1

The truck I received was a completely disgusting. It had broken glass and a bottle of urine in it. Didn't seem as if it had been cleaned at all and smelled as if people had been living in it. Will never rent from UHaul again.

CALEB M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE V. 
Évaluation :
5

The people at this storage site were really helpful!

Carol J.  |  Expérience générale 
Évaluation :
5

You're the best!

jean G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Barry R. 
Évaluation :
5

The gentleman working on 9/28 was incredible. He was friendly, expeditious, and showed a true concern for my needs. I am so pleased with his service. Please give him kudos for his hard work as I have worked with him in the past and he has always been incredible. Thank you Uhaul!!!

GOTTLIEB J. 
Évaluation :
4

Dropped-off the equipment, no problem. The young man who met me was very helpful and friendly (didn't get his name). With all the road and building construction in the area, it was a little difficult to navigate to the location.

BRIAN PAUL F. 
Évaluation :
5

Staff was great, pick up and drop off... Very efficient and friendly

Adam M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javier M. 
Évaluation :
5

Everyone of the staff was so friendly I was amazed.

DAVID S. 
Évaluation :
4

Should have more people working in the place to avoid waiting line .

NELINHO F. 
Évaluation :
5

Whole experience was great. Woman who checked me out was very professional and warm. Everything was fast. Vehicle was nearly new.

Terence B. 
Évaluation :
5

You guys need to motive your stuff to work theys are feeling so lazy

Carlos M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcio D. 
Évaluation :
5

Stand up group of men and woman! Professional, cheerful, and excellence with a sense of humor! God bless them. Look for Ivan and Eddie!

Mauricio D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENEL C. 
Évaluation :
1

I used o é truck yestday this company charge me twuce time I used the truck 10 houer 240 mile this compane charge me duble mile

Alberto C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

NAZA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marina B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew N. 
Évaluation :
3

Very crowded location. Improve maneuverability for customers picking up and returning units.

DONALD N. 
Évaluation :
5

Manny and his team were great. We had a snafu with getting all three boxes on time, but Manny went above and beyond and provided exemplary customer service!

Cameron B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Corey A. 
Évaluation :
1

Bad service from the second day of moving in Somerville. No one was available to move our U Box with forklift (apparently he was out for the afternoon) and no one wants to help us. We move it by hands and transpallet. I have picture if you need it. The U Box was shipped but I wasn't able to have info about it cause in my account online it doesn't show up.. The U Box was late 5 days in Los Angeles. 4 effective days plus one in which they book took the appointment in order to move it (even though I called at 9am. After this experience I claimed my refund (200 $/ 50 $per day) and instead give it to me I discovered I was charged. I spent other hours at the phone and now the issue seams fixed and I'm waiting the refund. Very tremendous month with U Haul.. and so many hours spent at the phone

Riccardo G. 
Évaluation :
5

Truck was in excellent condition. Very clean. Easy to navigate. Although, even with both sets of mirrors adjusted, there is a blind spot as you pull out to the left. We were very cautious. The capacity of the 15 foot truck was perfect. Easy to rent AND to return on line. Thanks for making this move smooth and flawless and for reassurance and checks all along the way. Moving Help crews for both loading and unloading were excellent and even cheerful!! Thanks!

Christine P. 
Évaluation :
5

All the employees were helpful and nice. The van was clean and got the job done. Merci!

SCOTT H. 
Évaluation :
5

Nothing , everything went well .Just keep up the he good work

Ricardo M. 
Évaluation :
5

Seats had food crumbs and cargo floor had not been swept out which I would expect as standard protocol. Otherwise no issues.

Tobee P. 
Évaluation :
1

There are two basic things a moving company needs to do to hit the minimum standards of service; get there on time and get the box to the right place. It has been an ongoing nightmare for both of these things. To add insult to injury, after calling multiple times to try and resolve the issues, I was sasses for this like it was my fault. 0/0 stars and you have lost a customer for life.

Michael D. 
Évaluation :
1

made appointment / reservation 2 weeks in advance be told that the trailer i reserved was not available. had to go to Somerville to get a trailer from another store then i was charged for a one way fee when i tried to return to Saugus to original store where i tried to rent from because of u- hauls fault

MICHAEL P. 
Évaluation :
1

At the time of a multiday rental, your salesperson said that I can return unused boxes no questions asked. The salesperson said I did not need a receipt. After I returned the van, a different salesperson wanted a receipt. Now I am stuck with unused boxes. The van was not clean. I cleaned it myself. Sommerville, MA used to be a very good franchise. I am sad about its major decline.

Api R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas G. 
Évaluation :
2

I had good experiences interacting with the phone staff both for this location and U-haul across the board. But I noted that the computer system/infrastructure often was slow or was not working on their end, and then I experienced technical issues on the U-haul site after making my order over the phone. I chose to insure my U-box, and it never went through online. I did not catch it until I got my receipt and by then it was too late, my movers had arrived for the job and somewhere in the process my brand new TV was damaged, with U-haul having no electronic record of my insurance selection. The online system is faulty and outdated, and I did not have the capacity to be on hold with U-haul during their busiest time of year in order to do it all over the phone. So overall I'm really disappointed with my broader U-haul experience, but the people I talked to on the phone for this location were great. I'm not sure I would use U-haul again, but if I do, I will do things differently in order to have better outcomes.

ANNA P. 
Évaluation :
2

WHAT A RIDICULOUS EXPERIENCE. Our UBoxes were supposed to arrive on 8/30, and didn't until 9/10. We called dozens of times in between for updates, and received different messages from people. There was no way to know where our stuff was in transit, and no one could get in touch with the drivers? Is this the 21st century still? We were told by one person our stuff arrived on 8/31, made an appointment to pick it up, and it wasn't there. We took multiple days off work, and all of that was wasted because of miscommunication or a complete lack of communication. Horrible experience, will likely never use Uhaul again.

Alex H. 
Évaluation :
1

Incorrect billing. Inaccurate and Overcharged with no explanation.

JOSHUA ROMEO D. 
Évaluation :
5

The manager working today was AWESOME! I think his name was Ivan. Super helpful and approachable.

Rebecca M. 
Évaluation :
3

Staff was great but overworked which led to long wait times

JAMES C. 
Évaluation :
4

More accuracy with gas gauge readout. I find it completely unacceptable that the gauge was read high when I left, and low when I came back. Where I drove 9 miles, and put in almost 1,5 gallons of gas right before checking in and still got charged for gas.

ANDREW G. 
Évaluation :
1

I am extremely unsatisfied with my rental experience. *waited for about 35 minutes (it was busy, I understood). *Given a truck with the check engine light on. *Given a truck with zero washer fluid, that was fun when I was driving a 26 foot truck and had limited visibility. *I was told I was not allowed to drop the truck elsewhere, even though i moved 5 minutes from a Uhaul i was forced to drive 45 minutes back to drop off the Uhaul after 14 hours of moving. *I was given the truck on less than a quarter, returned very close so that point (its almost empty, why even bother if thats how it is given?) but was still charged a full tank because I did not return at the perfect level it was given to me. This was a horrible experience, at this point I am planning to never use your services again if other locations run like this. I will be sure to pass that word along to everybody in earshot until i forget this nightmare experience in customer service.

MICHAEL R. 
Évaluation :
1

This was a nightmare experience. Every customer service representative I talked to as well was useless. I will NEVER use Uhaul again.

Angela A. 
Évaluation :
5

Everyone who worked there was nice and friendly. Wasn't rude and answered my questions with knowledge of their prices and trucks. I would recommend people to go to that location

Evelyn M. 
Évaluation :
5

Very Smooth on both pickup and dropoff

KEVIN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
5

My friend at the desk

JOHN C. 
Évaluation :
5

Amazing. Everyone was so helpful. 10/10 Experience.

Luna F.  |  Expérience générale 
Évaluation :
5

Very professional

claudio b.  |  Expérience générale 
Évaluation :
5

The staff was super helpful and supportive. 👍🏾

Keila A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol J.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alicia T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mayanna S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MAAME D.  |  Premières impressions 
Évaluation :
5

I was very impressed with the very professional attention I received on all details of the site you all your agents but especially Andrea which was very helpful in making the process a lot smoother for moving my daughter to Boston. I rented a storage space and a Uhaul van and was very happy with the results . Once again thanks for having Andrea on your Uhaul team at Somerville.

claudio b.  |  Premières impressions 
Évaluation :
3

After finally locating the office for service, I located a staff member who seemed bored throughout the process. He achieved the task of helping me find an available space--which is hard enough with UHaul--but refused to do provide any service beyond what seemed like a rotely memorized routine. When he asked, "Anything else?" I responded, "Could you please help me move this item into my unit?" He then said, "We don't do that here. We don't move things in." And left it at that. I then struggled for the next few minutes to lift my hefty suitcase into an upper-level compartment with only a spindly step ladder on wheels to assist me. It was dangerous. I could have fallen backward. My final struggle was with the lock, but I was able to find a second staff member at that time who was much friendlier and professional. It may not have been in his job description, but he took time to step away from his desk and resolve the lock issue for me. Otherwise, the whole experience felt cold and impersonal.

Cher J.  |  Premières impressions 
Évaluation :
2

the staff was great and friendly. but the organization and customer service overall was horrible. there were 30 people in line when i got there, and it took nearly an hour to get through, even though i had booked everything before hand. for long stretches, no one was even in the room helping customers. they were out taking care of something. i truthfully have never seen a more poorly organized customer service experience. The only thing that made up for it was the staff friendliness. i feel like you are vastly under staffed.

Robert B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S.  |  Online Move In 
Évaluation :
5

Staff was very helpful !

BRIAN G.  |  Premières impressions 
Évaluation :
5

It was an absolute pleasure working with Manny and his team. They were professional, courteous, and exceedingly helpful.

JUSTINONEIL PARKS W.  |  Premières impressions 
Évaluation :
5

Our overall experience was good, but Edgar went above and beyond and made our move-in SO easy and pleasant on an otherwise stressful day. He was helpful, informative, and seemed genuinely invested in making things run as smoothly as possible. Side note, he was unexpectedly alone at the beginning of the shift on Sunday with a line of people outside, and he handled it with grace and calm. He's an absolute gem, and whatever you're paying him isn't enough. ;) Thank you, Edgar! We'll be recommending this U-Haul to anyone we can, and it's almost entirely because of your excellent customer service.

Melissa B.  |  Premières impressions 
Évaluation :
3

Manager was great helpful. Faculty didn't have an elevator so I had to carry all of my belongs inside upstairs

isaiah l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julien D.  |  Premières impressions 
Évaluation :
1

No elevator. Had to move so much up stairs and then go on a ladder to move it even more. Was such a stress. Dont go to this crap place. I hope I dont come back months later and my belongings are damaged by leaks or mice 

Michael D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Max K.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Molly U.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry V.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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