Customer Reviews for U-Haul Moving & Storage of South Clarksville

5 109 évaluations

365 Eastern Blvd   Jeffersonville, IN 47129
(E Of 65)

(812) 288-4404

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(812) 288-4404

365 Eastern Blvd
Jeffersonville, IN 47129
(E Of 65)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS R. 
Évaluation :
5

The 3 girl's that work there jessica Marshall and Jennifer marshall and erica Robert's are awesome and sweet they all deserve a raise there helpful sweet and so very nice and awesome.

Crystal R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyleigh H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN B. 
Évaluation :
5

Trying to figure out how to place claims for the insurance more user friendly. Also better information during a holiday.

NAKEYSHA D. 
Évaluation :
4

Super convenient location. Good inventory. Hard working staff.

SETH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STACHELLE D. 
Évaluation :
5

Nothing, great job !!

scott N. 
Évaluation :
5

The Pepe who work there are very nice and helpful

robert M. 
Évaluation :
5

I will give the Eastern Boulevard U-Haul an excellent score and highly recommend. However, my experience with Uhaul all together was horrible. I went to pick up the truck I rented online at the original location and there was nobody there to receive me or to fulfill my order. I was a paying customer that was ready to pick up the truck and this person thought it was more important to close the shop to go deliver a car part than fulfill my order. I was then dispatched by Uhaul to a second location, which nobody was there and the truck was out of service. Both of these items should have been verified before sending me there. The third location was Eastern Boulevard, which was able to fulfill my order. Overall, I had people waiting on me and I was delayed well over two hours from my original start time. This caused additional hardships, more money out of my pocket and it all could've been prevented.

Justin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE W. 
Évaluation :
4

Friendly staff and I watched them clean the Uhauls after they are used to make sure they was clean

Giles M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen C.  |  Premières impressions 
Évaluation :
1

I reserved everything online a few days before our move. When I got there I had to track someone down to get my equipment. They were out of everything I needed except the blankets, and didn't really seem to care. When I returned the truck, I again had to track someone down to help me. Really poorly run location!

ROGER K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNMARIE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher K. 
Évaluation :
5

The team was fantastic! So helpful and friendly! They all rocked!

Pamela N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNY K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Gary S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Travis J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN S. 
Évaluation :
2

Price per mile is way too high 79cent is crazy needs to be more like 35 cents I could understand if people went to Florida but staying close by should be way cheaper per mile big oh money grab what it is

Nicole S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVEN H. 
Évaluation :
2

Trailer had a busted fender. Lights couldn't be hooked up due to missing connectors on the trailer. Took an hours just to be help

MICHAEL W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony H. 
Évaluation :
5

Bien

MICHEAL L. 
Évaluation :
5

Keep up the good work!!!

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

russell C. 
Évaluation :
4

More people available at opening.

ROBYN R. 
Évaluation :
2

The door had a problem when you tried pull it down. The light harness would not stay attached. I made a reservation of Friday. They scheduled me at an unacceptable location for me due to scary people hanging out. I ask to be given another location. I went there and the guy I talked to was in Colorado so he directed me assuring me they had a trailer and someone would be there. So I drove there and talked to the GM there. He said he did not have the type of trailer I rented. I agreed to take the 5 x 8 but this trailer made me make many trips. I had to fill my truck up 2 times at 3,17 a gallon so 75 per fill up. So my experience was crappy to say the least.

Carolyn E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRA B. 
Évaluation :
5

The customer service at this location showed pure professionalism and I would recommend them to anyone of my friends. I was highly impressed....

Christopher P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dianna A. 
Évaluation :
5

Staff in and return were extremely professional and helpful and friendly. Thx uhaul!!!

WILLIAM G. 
Évaluation :
5

The girls here run a tight ship. It was a busy Saturday and they were handling their business.

MARK T. 
Évaluation :
5

Nothing at all. Staff was very accommodating and friendly, and the reservation process was very simple.

DEAN O. 
Évaluation :
3

Contract stated fuel at 7/8 full but actually was 5/8. Broken glass in rear of truck and cab was not cleaned since last person.

Richard S. 
Évaluation :
5

I can't think of anything

CAROLYN L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES F. 
Évaluation :
5

Robert and James did everything they said they would do. Much different then the experience I received at the Bardstown Rd Louisville location.

larry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan P. 
Évaluation :
3

The customer service rep at the location was great. Very friendly person. However, when calling the 800 number the wait times and lack of knowledge is ridiculous.

DONNA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chad N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELLEY H. 
Évaluation :
3

Don't false advertise the length of the bottom part of the trailer

ERIC B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michaelle F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM R. 
Évaluation :
3

Staff was efficient at getting me checked out so we could get truck but they were not very friendly.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEELINDA B. 
Évaluation :
1

Upon entering the building there were three employees. Two were in the phone and the other was not. None of them acknowledged my presence. I stood for over fifteen minutes before any of them said anything. When I was greeted, it was by a brand new employee. I don't want to get her in trouble but she had no idea what to do, where the equipment was, how to hook up a tow dolly, etc. That's not the issue. The issue is that when she was desperately trying to find other coworkers to help her they were nowhere to be found. When I finally got the truck and hooked it up to a tow dolly the lights where not functioning. So we tried a second dolly and the trailer lights still would not work. I was in a huge hurry and didn't have time for them to keep switch up the equipment. The man in charge said "If you're fine without the lights then I'm fine with it. You're good to go" then walked away. He acted inconvenienced every step of the way with every customer I saw him interact with. He was either having a bag day or he really hates that job. Terrible customer service. I'll be leaving a public review.

CORBETT H. 
Évaluation :
3

Customer service was very lacking. I felt like I was putting the staff out by renting from Uhaul. If I had not had previous good experiences I would probably look elsewhere for my rental needs.

JOHN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARRIE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
5

I have been renting trailers for about three years at the Jeffersonville UHaul location. Our animal Spay Neuter Rescue group River Valley Humane Society Indiana picks up pet food for animals in need on a regular basis in Kentucky and Indianapolis. Folks at the Jeffersonville location are always friendly and helpful. In fact I got checked in and on the road in record time last Saturday! And checked back in the same way Sunday morning! Merci.

TANYA T. 
Évaluation :
3

Make sure the vehicle is safe to drive. By repairing previous damage. The truck I rented had damage and damage stickers all over the bottom of the driver's door. The door would not close correctly. Then when you load the truck it makes a weird sound in the front. I was driving this truck in town only so I just finished what I had to do and took it back.

Patrick F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH A. 
Évaluation :
4

Make sure you have the right parts in stock before taking in the car and holding it for 2 days and still not have the job done

RONALD A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SYDNEY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerry W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GREGORY V. 
Évaluation :
1

The staff was very unprofessional. The first experience I had at this location was leaps and bounds better. The gentleman who helped us was nice, but the other two on the staff were atrocious. The lady was trying to help someone with an order but was messing up; the other other guy on the staff was giving her tips but in a not nice manner, and when she was wrapping up the order she was talking very loud about how she was going to go home and leave for the day. And before all of this, I originally requested this to be my pickup spot, but my spot was moved, which is completely understandable. However, when I go pick up the truck at this new location, the location was CLOSED, so there was no one to give us the key for the truck. The entire time my order was telling me we would pick via the website and do the pick up ourselves and the key would be in a special unlockable box. Nope. No staff, no box. So our order was moved backed to this Jeffersonville location. I was told I would be getting 50 $; I do not think I see that on my card statement as of yet.

Keith M. 
Évaluation :
2

Picked up cargo van with no gas but the paperwork said that it had a quarter of a tank and if I didn't bring it back with a quarter tank I would be charged 33 $plus 5 $per gallon. But I showed the employee where the tank was on empty and he said if it is less than a quarter of a tank it will cost me 45 $more. Even though I was bring back the van with an eighth of a tank of gas. So I was forced to put 10 $more of gas in order to not get charged 45 $extra money. He said this is the policy and nothing he could/would do.

PATRICK Z. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JOSEPH C. 
Évaluation :
4

Very friendly. Helped me find the better gas stations to pull a 26ft. truck in and out of.

MARTIN K. 
Évaluation :
4

I was penny wise and dollar foolish. I should have done a one way.

VICKY B. 
Évaluation :
5

Night and day from pickup location

Cynthia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

COREY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAOMI N. 
Évaluation :
5

They are excellent people! They are very helpful!! I'll keep using this locations for any future moving!!

ALICIA F. 
Évaluation :
3

Tell them to ask for Robert. He seemed to be the only one who got things done. I would have scored lower if not for the customer care he showed. James was nice but a general manager should know what is going on with his staff. David needs training on communication and punctuation and should not be left in charge at all. 3 days later i left with job done. Well done at that. Communication and actual management direction would help in that store. Unorganized and lack of leadership was obvious. And of course they are short people like i am in my restaurant so that adds to everyone's frustration, i understand that completely.

Heidi S. 
Évaluation :
1

Horrible lack of communication on reservation, paid extra for a dolly but it wasn't in the truck when we got to location, man at the counter was rude, charged twice as much than what I was told, truck was in bad shape. Absolutely horrible experience.

ETHAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

TROY J. 
Évaluation :
2

Show the renters the truck they will be renting and ensure the equipment is in the trucks before renting. We had to walk around the lot to find our truck and when told where it was, it wasnt there. We entered again and the employee was irritated that she had to leave and stepped in a puddle on a rainy day. We recieved poor customer service and after booking online and it needing a deposit, they charged me again at the counter and then again for extra mileage (understandable). I am hoping to contact someone there today to get the deposit charge off of 139,00 $.

Ashleigh Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas K. 
Évaluation :
4

Cup holder had something very wet and sticky in it. Very gross. The truck was literally on fumes. Three gas stations within a mile. I didn't think I was going to make it to one. The ramp take some getting use to as it has a special angle it likes in order to stow it.

Samuel R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEROME C. 
Évaluation :
5

He was very kind and helpful to all our questions.

ROGER K. 
Évaluation :
2

I really don't know where to start. Front desk customer service was not friendly. The truck was dirty and damaged. Someone spilled soda all over the passenger seat and door and it was not cleaned. Interior was not cleaned at all. I would think with Covid that would be top priority for both your customers and your asscoiates. The pictures online were NOT updated to include the damage. The RR tire needed air. Dashboard told me so. When I asked attendant to please put air in the tire, he was not happy with me. Not sure if the team is just really that unhappy or if they did not like the color of my skin. Which by they way I NEVER ever say. The tire needed air the next morning and in fact we stopped 4 times to put air in the tire. Not sure why it is not just being replaced. Unsafe to drive in that condition. We were carrying a large load of furniture. Could have been bad to blow a tire.

CHRISTINA M. 
Évaluation :
2

Had to dispute charges. They charged for fuel despite us adding fuel ourselves. Total usage was 11,9 miles, we added two gallons. There's only one reason they would charge for an additional 2 gallons when returning and it's not polite to say it.

Sarah M. 
Évaluation :
1

No one ever answers the phone at this uhaul or any location. The guy who helped us gave us a hard sell on things we didn't need and excuses for mistakes uhaul has made and damage they've caused over the last few months during our move up to and including refusal of making reasonable repairs. I'd never do business with uhaul if they weren't the only game in town for certain items.

MICHAEL M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Polly H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dario J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENEE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELINE M. 
Évaluation :
1

I droped my vehicle at scheduled time they didnt get the hitch on till next day and then they also called that they could not complete the wire harness job . Poor customer service they did not call me to tell me that they did not complete the job for the hitch they did call and tell me they could not complete the job for wiring because the did not have the stuff to patch a whole up they had to drill ... would never recommend them

Douglas L. 
Évaluation :
5

This time was fine, but on two occasions in July, I ordered a dolly more than a week in advance and there was no dolly either time.

Jessica F. 
Évaluation :
5

For the move in day, So far things have went smoothly.

Mary T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILMA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE F.  |  Premières impressions 
Évaluation :
5

Everyone was very helpful.

William W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee Q.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey H.  |  Online Move In 
Évaluation :
5

Robert is the best person I have had any dealing with and made my moving transition the easiest possible.

Richard w.  |  Premières impressions 
Évaluation :
4

Check engine light on in Chevy 9’ Cargo Van

JOHN M.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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