Customer Reviews for U-Haul Moving & Storage of South Clarksville

5 598 évaluations

365 Eastern Blvd   Jeffersonville, IN 47129
(E Of 65)

(812) 288-4404

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(812) 288-4404

365 Eastern Blvd
Jeffersonville, IN 47129
(E Of 65)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua S. 
Évaluation :
1

I paid for a dolly, didn't get one

Leslie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel B. 
Évaluation :
4

All good.

Jefferson H. 
Évaluation :
5

Acting GM JP stayed after to get my rental done when he saw me on the phone in the parking lot with customer service after the location had closed. This made a big difficulty in my life because without the vehicle I wouldn't have been able to get my items moved that evening.

Joseph C. 
Évaluation :
2

Trailer still had refuse in from the last rental and the kid assisting me couldn't move the trailer in front so I had to move it. When I returned the trailer 2 hours later they wanted my help putting the trailer up which took an additional 15 minutes.

Gabe K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

patrica w.  |  Expérience générale 
Évaluation :
1

Truck was received on empty (without gas), booked a month in advance including a furniture dolly which was not available. It was added to my invoice anyway, and then when I checked my invoice later (they said it would be removed), the charge for the furniture dolly was $788!! (not a joke).

William L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS G. 
Évaluation :
4

all good

Robert U. 
Évaluation :
3

There is usually some issue when I rent from this location. The main issue is staff who don't seem to know what is going on. This time, the staff member was friendly, went over the main contract info and highlighted important numbers. He walked out to help find the truck with me.

janelle F. 
Évaluation :
5

The staff at this location are very knowledgeable of every production and service available to a customer. Very friendly and get you in and out with such speed and they are really nice to see. This was our second time to use your service in the past month and we would surely recommend you to our friends and family. Thank you for all you've done for us during our move and we would not hesitate to call on. You and your service again.

Victoria Z. 
Évaluation :
4

i used self dropoff and it was easy to use and the location was easy to find and the process went smoothly

Amy R. 
Évaluation :
5

The truck was great. Very clean and acceptable in every way minus one big issue. The roof leaked from the rain and (melted) snow we got this weekend and it damaged some of my furniture. This should be something that is checked by uhaul prior to the rental.

Addison P. 
Évaluation :
1

When we arrived the truck was not ready. The sun shade was not removed, there was snow on the front windshield and we had to scrape it off. Truck had not been started. One wind shield wiper was not working properly, check engine light on. When we informed the employee of the issues she said “ don't worry about it” and we had to try and use them because the snow on the truck was melting and running down windshield. Customer service was very poor. I am not pleased with my experience especially with the amount I was charged.

Candace M. 
Évaluation :
3

They forgot the utility dolly for the washer and dryer, luckily I had one.

Tammie N. 
Évaluation :
5

Staff very friendly and helpful

Pam C. 
Évaluation :
1

My rental time for the tow dolly was from 11AM until 5PM. When I arrived at the location, my friends' truck did not have the proper lighting adapter. So I traveled to the nearest auto parts store and purchased an adapter, which upon returning to the U-Haul location discovered that this adapter did not work. My U-Haul person told me that he had his shipment of adapters come in while I was gone for almost an hour and we hooked up the car hauler and I was on my way; but the time was not 12:10PM, not 11AM. When I returned the car dolly at 5:24PM, (UNDER THE SIX HOURS THAT i RENTED IT FROM!!!) I was given an email stating that my rental time had exceeded the original six hour time-frame that I I had purchased. If you look at my account, I have continuously rented from this same location and your company for many years. THIS DOUBLE CHARGE IS RIDICULOUS!!!! I feel like I've been ripped off! Please do something to correct this mistake, please!!!! Respectfully; Keith O. Auspland, SFC, USA, (R), MSSW

Keith A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie M. 
Évaluation :
5

I can't think ,of a thing .

robert H. 
Évaluation :
5

Employees should take personal phone calls in a private location. Otherwise everything was excellent

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley B. 
Évaluation :
1

The customer representative had a brusque demeanor and appeared to be annoyed by my patronage of the business. Music was so loud in the rental parking area that it was difficult to hear instructions for hook-up. Very little customer parking and customers trying to leave with their rentals were getting short with other costomers who were blocking the way out.

Frederic H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Errika J. 
Évaluation :
4

The older male staff member working on November 6 provided excellent customer service.

Michael B. 
Évaluation :
4

Website self check in is very glitchy and maddening to use. Won't ever use it again. Have tried it on two occasion, same both times. Counter person was very helpful.

Ronald D. 
Évaluation :
5

Could not get receipt from them when trailer returned. Kept saying they would send me one but never got it

Stanley B. 
Évaluation :
2

Get someone that is more friendly at the counter and the uhaul not fill with gas the tire light came on low ture pressure and the service light came on. I didn't feel safe driving the company truck.

Shirley N. 
Évaluation :
3

The vehicle was not ready when I went to pick it up, it smelled heavily of smoke and the middle seat was very dirty. That gave it to me after me redeemed time and did not clean it. The lot was also extremely disorganized and very difficult to maneuver through.

ERICA L. 
Évaluation :
5

Great cust service

john M. 
Évaluation :
2

Check in vehicles when they arrive not later then, and try and change extra. I always take pictures so the issue was resolved. Someone who doesn't will get taken advantage of. I don't know if they are crooked or just incompetent!

Ellis R. 
Évaluation :
5

Nothing! Great location

Sheila P. 
Évaluation :
5

Awesome customer service the staff was super friendly and made everything so easy!! I loved loved my experience and def will go back!! 5 stars all around so great!!

Brian G. 
Évaluation :
5

Enjoy talking to Robert,

Jimmy J. 
Évaluation :
5

Very pleasant people

donna L. 
Évaluation :
5

I truly enjoyed the staff here at this location. I know where to come whenever I need a truck. They went over and beyond this morning helping to ensure a smooth move! Plus I got a donut  so sweet of them.

Raven O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristy M.  |  Expérience générale 
Évaluation :
5

Sales associate went well above expectations! Older gentlemen close to my age, very helpful with all equipment that my truck was needing to tow a 9x5 trailer.

Kathy H. 
Évaluation :
5

I can't think of anything. Robert and Vickie were very pleasant to work with.

donald W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tina T. 
Évaluation :
4

I think the units should have lights or the areas should have more lighting to be able to see inside of the unit at night. I also feel like if you pay for a month and move out before the month is over, you should be reimbursed for the days after the you moved out.

MARCI Y.  |  Expérience générale 
Évaluation :
5

It's good

Marsha M. 
Évaluation :
5

I didn't have any problems renting the equipment and the staff was excellent

Jimmy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWARENCE D. 
Évaluation :
5

Employee was very helpful

Kathleen C. 
Évaluation :
5

I always use this location and everyone is always nice and very helpful.

Belinda P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heidi T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

anne E. 
Évaluation :
4

Unlike the Broadway UHaul store, which owner was extremely rude, did not want to answer my questions and hung up on me, the Jeffersonville UHaul store that I used instead was great. There were very friendly and pleasant, proficient and great people working there. Attitude is everything. Merci.

Angela G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Montaze W. 
Évaluation :
5

Love the office staff was excellent 👍🏽

Jimmy J. 
Évaluation :
2

Better customer service.

patricia C. 
Évaluation :
2

Some office employees didnt know what to do nor what was going on. Guy hooking up the trailers didnt seem like he knew how to do things. Could of been better. Use to be better.

Keith S. 
Évaluation :
5

Great service

Lydia T. 
Évaluation :
5

A+ fast & easy

Jordan H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mona L. 
Évaluation :
5

Fast friendly service.

mark D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret A. 
Évaluation :
5

Everything about this rental was great. Someone still needs to do some work on the online process, but overall, this experience was very positive.

STANLEY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan P. 
Évaluation :
5

The booking process was very easy to use , my only complaint was the guy at the desk on Sunday ask if he could go help another customer for a few minutes he end up being gone 20 mins , we had reservations and was on time restraints due to our help had to work , we weren't abled to complete the job because of the late start , the guy could have at least said sorry or something ???

tongial B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EARLENE L. 
Évaluation :
5

I think I got the last appliance dolly and the flat roller dolly which really saved the day. Please make these plentifully available to customers. Especially with that big box storage you have going up at the same location

wilson S. 
Évaluation :
3

Charged me gas that I put in already. Not friendly people. Felt I was taken advantaged.

David G. 
Évaluation :
1

Truck banged up, sun visor falling down, charged me 3 times on my card.. OVERCHARGED me .. Horrible service at the Clarksville Indiana location. OVERCHARGED OVERCHARGED OVERCHARGED

matt S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charity H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrez J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gena C. 
Évaluation :
2

Pay better attention to customer that arrive first

deazia W. 
Évaluation :
4

Good value for rental trailer.

donald A. 
Évaluation :
1

People who are in the store front / office are incredibly unhelpful. When I arrived, I simply asked where to park to receive the rented trailer- nobody could be bothered to show me or even tell me. After I left, I realized I rented the wrong equipment, this was my fault. I did not realize on the website my selection stated alternative equipment available. So I was charged a higher price for a lower end piece of equipment… nice. I did not address this when coming back because that was my fault. But make sure to pay attention to the top left hand corner when ordering. When I returned I asked the staff in the store / office if they had the correct trailer needed for rental. They would not give me a response. They told me to do everything online. Irritating and unhelpful.

John F. 
Évaluation :
5

You have done so with more employees clean neat employees Great service clean trucks ....GREAT CHANGE FROM PREVIOUS MONTHS.

Emilya W. 
Évaluation :
5

Good people

william C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

HERNAN F. 
Évaluation :
5

Larger facility for more equipment and storage… There's not enough storage facilities in our area.

Anthony D. 
Évaluation :
1

Attendant named Trevor cursed at me several times and even tried to pick a fight upon my arrival. I've never experienced anything like this in my life. He's lucky I didn't knock his teeth out. I'll never use or recommend this location again. I plan to post on social media about my horrible experience and let all my friends know not to do business there either. There are too many other options for truck rental in this area. I hope he is terminated.

Sean H. 
Évaluation :
1

They rented me a trailer with the blinker right side blinker not working!

DENA W. 
Évaluation :
5

I just wantvto said that the personal is so nice they do everything they can to give me the best service i am 💯 % happy and i guess uhaul have the best price ......

Jorge R. 
Évaluation :
5

The Staff at this Location are Good to Work with and very helpful.

Anthony C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tia K. 
Évaluation :
2

The customer service was non existing. I spoke to the lady checking in trucks and she blantedly ignored me for about a minute until I said "Hello, ma'am I asked you a question. She was literally in her phone and my face and did not care. Upon having to consult with her inside I said Hello how are you today. No response. So I spoke up and told her that I had just spoken to her and that she should have replied back. Honestly she was at work and should have spoke to me first. Her excuse was that she was tired because she got up 5 minutes before she was supposed to be at work. I politely schooled her on how to exhibit good communication and customer service skills regardless of what goes on at home. I'm a customer service manager so everything I experienced was a no go.

Rashawn S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Julie T. 
Évaluation :
1

When went to drop off informed worker that could not pay anything extra on same card, that I needed to make extra payment on different card. She said she would go check on what it would be. Came back in and showed me receipt for that uhaul which was 30 something extra. Then I went to give her my next card, she asked what I'm doing, I informed her I was getting my other card to make the payment. She informed me that the payment was already put threw. I told her that I said if anything extra it would need to be on another card! She said well you should have told me that. I looked at my acct and luckly I had $0,17 left in it. Over all the experience was great, expect the part of paying and completely being ignored from my request from the beginning of the transaction!

Candacw W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Commissisiong W. 
Évaluation :
1

The trailer that was attached caring my car, tire unraveled and only the steel belt was showing. We where 2 hrs away from our destination could have had a blow out while driving.not sure if tire was dry rotten are not only the grace of God saved us.

PAMELA P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ED W. 
Évaluation :
3

Something was wrong with truck, and had to be switched out. Overcharged me afterwards.

Matthew P. 
Évaluation :
5

I was overwhelmed with moving and the staff there took the time to help me through everything! I really appreciate them.

Anna B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Commissisiong W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connie C. 
Évaluation :
5

Was very happy from beginning to end.

Richard H. 
Évaluation :
5

Newer 26' Ford 650, clean and gassed up. Checkin was a breeze, I did have a reservation. 365 Eastern Blvd Jeffersonville, In. I'd rent from them again.

Timothy E. 
Évaluation :
1

Your system doesn't scan driver licenses correctly. I was at this location for 2 hours. The employee at the desk needed to verify that my driver's license was not expired. I was out in the lot with another employee for almost 10 minutes. She didn't give me any paperwork so he went in to get it. Then he told me that she wasn't done with paperwork. She didn't even leave the desk ti come tell us that. The trailers taillights didn't work. So I had to go back in and wait for 2 customers to get served before they got me set up with another trailer. It took me two hours to get a rental which should have only taken 30 minutes max. I will never return to this location again.

Renny K. 
Évaluation :
5

Only problem is I requested a appliance dolly and did not get it. I did not understand why it was taken off of my reservation.

Chea T. 
Évaluation :
4

This place does well with their equipment.

Steve W. 
Évaluation :
4

This has nothing to do with the location, but UHaul's procedures. This was the second weekend in a row that I scheduled the truck location and upon online check in, I find my pickup was assigned to a location other than I reserved. The first weekend, I canceled my reservation because the location was ridiculously further away than reserved. Why can I not be notified no trucks are available when reserving as opposed to learning in the 12th hour that the location is changed? Very, very frustrating.

James W. 
Évaluation :
1

The trailer was hooked up by Robert and light checked. I tried to open back door and it would not open. Robert tried and unhooked trailer to direct me to another unit. Robert hooked up trailer but did not check lights. After he walked back in the office, I did not feel it was safe to not check lights and drove to office to have that done. Robert was gone but I asked another employee for help. He was busy so I asked a customer to check and he complied. An employee then came out and did the check and asked if a picture was taken. Pictures were then take. After going to my hotel, I did not like the angle of the trailer toungue. The ball was too low and the chains were less than an inch off the ground. Surly attitude of Robert and his lack of professional work ethic in not checking new trailer lights need to be improved. I wrongfully expected that the trailer would not be hooked up to an unsafe towing condition (receiver and ball too low). I did accept it but later got help from another U haul dealer as I did not trust the pickup location. Another U haul dealer on Grant Line Road agreed that it was not safe and helped me unhook the trailer and turn insert to have a rise instead of drop, used his time and tools to change the balls position to match insert.

Vernon C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHELLE M.  |  Expérience générale 
Évaluation :
2

My washer and dryer were stolen from my unit. The only people knew the unit couldn't lock properly were me and the employees. I believe it was an inside job.

Tameka T.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JACQUELINE W.  |  Expérience générale 
Évaluation :
5

Yall were very helpful and awesome

sonja t.  |  Premières impressions 
Évaluation :
1

This has been by far my worst experience with Uhaul. I will NEVER use Uhaul again. They charged me for another months rent upon checking out WITHOUT authorization to use my card. I will be taking this up with my bank and Uhaul. This was the tip of the iceberg for my complaints with the facility.

Ashlea N.  |  Expérience générale 
Évaluation :
5

James the manager at the Clarksville office is absolutely wonderful, he was nice,friendly and very helpful, I really appreciate everything he done for me and my family,very polite and friendly, great customer service from James,I would be happy to refer someone to James to do business, thank you James for being so nice and helpful and easy to talk too!!@

Helen L.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KIM D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tia k.  |  Expérience générale 
Évaluation :
5

Robert and James was great guy that helped out alot and went above and beyond to help with all my uhaul needs I will definitely be using the again in the future.

SAMMY L.  |  Expérience générale 
Évaluation :
3

Only problem that I had was there was a rat inside the storage unit and had chewed through some things.. and rat droppings was everywhere. For thos reason I would not recommend.

William W.  |  Expérience générale 
Évaluation :
1

Our storage building was broken into and no one from the facility contacted us to tell us. We went by one night to get something out of storage and found out our lock had been changed. It was after office hours so we had to come back the next day to find out why and to get in. That's when they told us they had some break-ins. They acted like it was no big deal and when we questioned them on why they didn't contact us they didn't say anything. Several things were stolen from our building. And if we filed a police report I'm sure we would never see these things again because we have no idea how long ago this happened because no one from the facility contacted us. We are very disappointed in our experience.

jim S.  |  Expérience générale 
Évaluation :
5

Great Staff

ANTHONY T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

marilyn c.  |  Expérience générale 
Évaluation :
1

Burglary is a common thing at this facility. And management doesn't care!!!!

William P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janie d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susann M.  |  Premières impressions 
Évaluation :
5

Great service...friendly

MARSHA R.  |  Premières impressions 
Évaluation :
5

Got me in and out quickly

Felicia C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

annetta j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary T.  |  Expérience générale 
Évaluation :
5

Three girls that work there Jennifer and jessica marshall and erica roberts are the sweetest most kind hearted people i ever met in my life i absolutely love them too death they deserve a raise. You cant ask for a better people then them.

Crystal R.  |  Premières impressions 
Évaluation :
5

There are 3 girl's that work there erica Robert's jessica and Jennifer marshall there the best always helpful so sweet and kind absolutely love the they deserve a raise .

Crystal R.  |  Expérience générale 
Évaluation :
5

The 3 girl's that work there jessica Marshall and Jennifer marshall and erica Robert's are awesome and sweet they all deserve a raise there helpful sweet and so very nice and awesome.

Crystal R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Polly H.  |  Expérience générale 
Évaluation :
3

Moving into and out of the storage room, there were other rooms where garbage and other items were left out in the aisles. If this had been picked up on a regular basis, I would have given the facility a higher rating.

Kathyrn S.  |  Expérience générale 
Évaluation :
5

Staff helpful

Sharonna W.  |  Expérience générale 
Évaluation :
5

For the move in day, So far things have went smoothly.

Mary T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILMA M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane P.  |  Premières impressions 
Évaluation :
3

Unit was pretty dirty when I got it, Some of your staff in Clarksville, Indiana really need attitude adjustments. I needed a truck from that facility 2 different times and could not get one and the attitude I got was ridiculous I had to get a truck from Penske to unload my U-haul storage unit.

LEONARD C.  |  Expérience générale 
Évaluation :
2

by no on #6 i mean not really. there was dead mouse and bags of old food in the unit when we got there. definitely a terrible first impression but i needed to put my stuff somewhere

Jocelyn B.  |  Premières impressions 
Évaluation :
3

I had mice in my storage unit which got into all my storage boxes. I've had to disinfect and clean a huge number of boxes that had priceless items stored within them. This infestation occurred early on and there was obviously a large number of mice. I mentioned the mice to the staff.l, but all they said is they would set traps outside the unit and that was it. The price for my unit was rather high for storage. I missed one payment on time one time and paid it within days of missing. They sent me at least 5 letters in the mail about the same issue. One late notice should suffice or in the 21st century, a text would be more sensible.

sharon k.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE F.  |  Premières impressions 
Évaluation :
3

The end result was good, but getting there was sometimes a challenge. I can't recall a time when I was in the store without having to wait 15 minutes or more for service.

Jerry B.  |  Expérience générale 
Évaluation :
5

Everyone was very helpful.

William W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee Q.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey H.  |  Online Move In 
Évaluation :
1

I am amazed to be asked to rate my experience, both because the location is aware of the disastrous outcome of my stay and the total indifference to the situation exhibited at the time. The unit I rented, 264, was broken into and items taken. The replacement value of the stolen items, $450-500, far exceeds the difference I would have paid at a more reliable storage facility. No effort was made to inform me of the theft, nor any offer made to review the video record that is supposedly kept. When I discovered the break-in the staff acknowledged it but could not tell me exactly when it occurred, despite ubiquitous signage about "24-hour monitoring" and "no access without authorization". I don't expect any response or further action, given the lack of response when the theft was relatively fresh, but I will certainly not recommend or endorse this location.

Rodger M.  |  Expérience générale 
Évaluation :
4

First time having a storage unit but the employees where very friendly even though some of the customers where not, so kudos to them.

LEONARD C.  |  Premières impressions 
Évaluation :
5

Robert is the best person I have had any dealing with and made my moving transition the easiest possible.

Richard w.  |  Premières impressions 
Évaluation :
3

I never interacted with staff with COVID-19 sickness in the US. My storage units door was so horrible I always had to have someone with me to raise the door up. It really needs to be repaired.

Trina K.  |  Expérience générale 
Évaluation :
4

Check engine light on in Chevy 9’ Cargo Van

JOHN M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle S.  |  Online Move In 
Évaluation :
1

Had over $13 000 worth of sneakers stolen from my unit. My lock wasn't tampered with. The walls in the unit don't even come up all the way to the ceiling, so people can go over the wall from unit to unit without even having to enter through the front. Absolutely ridiculous. I WILL NOT EVER recommend this location to anyone.

Ashlyn T.  |  Expérience générale 
Évaluation :
5

Ms. June was amazing. So friendly and helped me get everything I needed. I would absolutely recommend her, and the location on Eastern Blvd in Jeffersonville Indiana.

Ashlyn T.  |  Premières impressions 
Évaluation :
3

Several times during my rental interval, the gate was broken on the open position. Durinq the business day, the gate was left open. The unit had debris on the floor when I moved in and more debris, a mud dauber's nest, and numerous spider webs as the doors Were not wind proof, and the latching often stuck. My rent increased once in that interval with No improvements visible.

Louanda K.  |  Expérience générale 
Évaluation :
2

I had items stolen out of my storage unit. I went to tell the people in the office and they told me it has been happening lately and all I can do is call the police to file a police report. No customer service at all, not an I'm sorry that happened or anything. Every time, I went to my storage unit there was always trash just laying outside of it for weeks. I am aware that they didn't know it was going to happen but of course, all of the cameras were facing the other way. I am very disappointed and will never use UHaul again.

Holly K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Priscilla P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLES H.  |  Premières impressions 
Évaluation :
4

Great service. Great prices

Christopher L.  |  Premières impressions 
Évaluation :
5

Excellent customer service staff, friendly and courteous.

michael f.  |  Premières impressions 
Évaluation :
2

It would have been a better if you kept your word and threw in the lock for free like you promised!!!!

WILLIE A.  |  Expérience générale 
Évaluation :
1

Everything was good till I moved out. But a week later I've bin charged to my credit card when the unit is empty. I call 4 time on the 13th and send email to the branch manager no response or call back. I will appreciate if the issue will resolve. Thank you Yo can reach me at 786-566-0127

Doron V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt D.  |  Expérience générale 
Évaluation :
2

Was overcharged for mileage. Manager called me a liar when she called and refused to listen. Have always used uhaul but will do whatever I can to avoid in the future. Hope you can get things fixed

Theodore B.  |  Expérience générale 
Évaluation :
5

Very curtious, informative and nice people.

Shari p.  |  Premières impressions 
Évaluation :
4

Great place

David K.  |  Expérience générale 
Évaluation :
4

Manager & staff are wonderful! Does have a rodent problem

julia w.  |  Expérience générale 
Évaluation :
5

Both employees in the store were very nice, I was taken care of in minutes. I have used Uhaul before and never had any issues. Recommend highly!

Rhonda H.  |  Premières impressions 
Évaluation :
3

The insulation in the ceiling was falling down and had not been secured before moving in. There was a real mouse problem, I had mouse poop in nearly every box.

Cody M.  |  Expérience générale 
Évaluation :
4

Every time I need a storage unit, I go to uHaul. I doubt that'll change!

Michael P.  |  Expérience générale 
Évaluation :
5

Jake was wonderful,and very quick working on my contract

Rebecca O.  |  Expérience générale 
Évaluation :
5

The staff was very pleasant.

ashley j.  |  Premières impressions 
Évaluation :
4

Quick and Easy to do thanks

mark d.  |  Premières impressions 
Évaluation :
5

A

MICHAEL M.  |  Expérience générale 
Évaluation :
5

Great service

Katheren n.  |  Premières impressions 
Évaluation :
5

Everyone was very nice and helpful!!

Alice h.  |  Premières impressions 
Évaluation :
1

I had made several temps to ask them about my refund. I waited for the manager Amber to call me back and never received any call from her. I feel like if I moved out before the date there's no charge

LEWIS C.  |  Expérience générale 
Évaluation :
5

Great staff

keith h.  |  Expérience générale 
Évaluation :
5

Fast speedy service with knowledge of the space I needed and great service with almost a smile.

emilya w.  |  Réservation 
Évaluation :
5

Nice storage place. Friendly workers

Jay B.  |  Expérience générale 
Évaluation :
5

Friendly and helpful staff.

Robert D.  |  Expérience générale 
Évaluation :
5

I appreciate Amber she helped me so much ,thanks

sheila a.  |  Expérience générale 
Évaluation :
3

No comment

Lianna T.  |  Expérience générale 
Évaluation :
4

Overall good experience. However, there was no electricity to the outlet or light outside of our storage unit and the employee said that they didn't run electric to those outlets and won't ever do it.

JEREMY D.  |  Expérience générale 
Évaluation :
5

Everyone was very professional with their job. Facility was always well maintained. I would use this location again if the need were to arise.

Sheri F.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Propane

    Service de propane livré directement à votre porte!

  • Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

Retour
Haut de la page