Évaluations des clients U-Haul Moving & Storage of South Fairbanks

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of South Fairbanks

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Joseph N. le

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Le client n'a pas laissé de commentaire.

Rickey L. le

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The fellers at the store were very friendly and helpful. Great place to trade with.

Michael P. le

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Le client n'a pas laissé de commentaire.

lanse W. le

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Le client n'a pas laissé de commentaire.

Donald H. le

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Le client n'a pas laissé de commentaire.

John B. le

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Everything was great. I’ve rented from U Haul 4-5 times this year, and have had nothing but positive experiences each time.

JEFFEREY K. le

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2nd horrible experience this year. 20 years renting at uhaul & am now dealing with incompetent staff. Due a refund of $44.74 which the local people apparently can't manage. Spent more time on the phone dealing with the inability of the locals to do their jobs than I did in the truck. The money is stuck as a pending debit charge instead of having been refunded to my account, as would have made sense. Train your staff!

Richard H. le

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Excellent, friendly customer service

Daniel M. le

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Le client n'a pas laissé de commentaire.

Travis N. le

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The interior of the pickup truck smelled a bit like fish and there was a piece of salmon skin in the truck bed. It wasn't overwhelming though. Maybe an air freshener would help.

Julian H. le

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Give Preston and Steve a raise in pay! Both are personable, friendly and competent! You are lucky to have them in Fairbanks, Alaska!

John P. le

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Le client n'a pas laissé de commentaire.

Terry H. le

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Awesome place. U-Haul was smart for buying this old sears building.

Aj W. le

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My online reservation disappeared. Kind of annoying; fortunately they had a trailer available.

Don B. le

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Le client n'a pas laissé de commentaire.

Leilani E. le

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As reported in earlier comment, Steve was absolutely amazing and ensured I did not leave uhaul until satisfied. He deserves as much praise as possible for his dedication to the customers... As I was brought to tears, pleading that I know what I said, confirmed and informed in Anchorage...and recalled and re-enacted the entire situation, Steven made sure to calm my fears and handled the issue then and there. He was very very very persistent making sure I did not walk out of there without a comforted smile and sense of trust fulfillment. I was very happy how much he cared about my customer experience... Although currently upset over the charges, to actual give review if my experience at the location, I highly recommend this uhaul for all friends and family simply because of how well Steven treated me and how important he made me as a customer feel. I definitely felt as though my concerns and experience were the highest priority because of him, and was absolutely leaving a proud and satisfied customer that day.

Kristin M. le

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this whole experience was great and we were able to accomplish what we needed

Erin F. le

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Pick up took 45 minutes to pick up the vehicle. Key was in a different box than the instructions said.

Kenneth M. le

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Le client n'a pas laissé de commentaire.

Dwight K. le

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Le client n'a pas laissé de commentaire.

Ilie L. le

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10+

Cornelia-Louise S. le

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First of all, every time I was in to get something or pay for something, there were computer issues. From system being down to being slow to not working as expected...this was not a good thing. Second, I made and confirmed a reservation for one of your larger trucks. When I came in to get it, IT WAS NOT THERE!! I ended up with a smaller truck I had to keep for an extra day because I was now having to load, go to the new location and unload, then return to the original location and load again. Third, the furniture (appliance) dollie I reserved... You guessed it, IT WAS NOT THERE!!! The staff person on duty said there might be one at another location but did not call to confirm. This was a chance for a real customer service moment. He could have called and had on sent to his location. Or called and had one delivered to us. But no.... Fourth, not all packing items were placed in our truck. WE HAD TO GO TO ANOTHER SOURCE AND BUY MORE!!! Lastly, I was told to drop off the keys in your box located in an UNLIT parking lot in the rain. Obviously, you care not a wit about the safety of your customers.

Cambridge H. le

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The pick up location was supposed to be College Road. The day before I was called to confirm the reservation. I arrived at the U-Haul on college road at the pick up time on Saturday morning and no 26 foot truck. I couldn’t understand because they called me the day before. Luckily the airport way U-Haul had a truck and everything worked out well.

candra P. le

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Amazing customer service from the guy who was helping us! Wish I remembered his name! Could not have moved without a uhaul. So helpful for us!

Richard M. le

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Le client n'a pas laissé de commentaire.

Larry G. le

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The ramps on the first trailer I picked up did not work and I could not load up my vehicle and had to return the trailer. Big waste of my time because no one checked the equipment before renting it.

matt R. le

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Great experience.

William P. le

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Le client n'a pas laissé de commentaire.

Ann D. le

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The Fairbanks crew were awesome and made it a very pleasant experience.

Everard B. le

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Le client n'a pas laissé de commentaire.

Matthew V. le

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Top notch Uhaul location, glad that they are here in town!