Customer Reviews for U-Haul Moving & Storage of South Philadelphia

11 375 évaluations

1015-25 S 12th St   Philadelphia, PA 19147
(@ Washington Av)

(215) 336-8080

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(215) 336-8080

1015-25 S 12th St
Philadelphia, PA 19147
(@ Washington Av)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

Didn't have what we reserved so we were charged more for a big box truck. We only needed it to move two boxes so it was a waste of money for something so huge.

COREY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omar S. 
Évaluation :
1

I requested a 10' truck over a month before the date of the reservation. 3 days before I received a call that the truck was not available at the location I made the reservation with and I would be transferred to another uhaul across the city. No big deal, so I get a call from the new location the night before I am supposed to pick up the truck, telling me they do not have a truck available either. After over an hour and a half on the phone with different folks they said they found a truck for me. I show up for my reservation and they give me a 15' truck, bigger than the 10' I request and they changed me the 15' price which was at least 50 $higher. Very unsatisfied with the upcharge and the lack of confidence i would have a truck for a reservation I made way in advance

MATTHEW M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aubrie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JINGRAN Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CURTIS E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethan B. 
Évaluation :
4

Van said it needed an oil change.

Charles M. 
Évaluation :
5

Front desk was very helpful

JONATHAN M. 
Évaluation :
1

Employee s were lazy and not attending. First vehicle had check engine light on. And it took 15 minutes to get them ready to second vehicle.

ALI C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Spencer V. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ROSALYN W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANUTA Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joshua D.  |  Premières impressions 
Évaluation :
3

The van bed and cabin were dirty with dry mud when I picked it up and I did not have the means to clean it, so had to use and return it in that condition. I did not like needing to check it in online when the worker is just sitting in a chair in front of me.

Christopher S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN L. 
Évaluation :
2

The truck we received was very damaged the sun shade continuously fell out of the frame of while driving, and the emergency brake release was broken. The left side mirror also is on its last legs

Dillon D. 
Évaluation :
5

Staff was fast efficient and friendly,... this rental was so easy to do

James M. 
Évaluation :
1

They cancelled my reservation instead of changing the pickup time as requested when I called that day. Took almost an hour after the pickup time to get me a truck. They did not have the equipment I had added to the reservation. Did not include the boxes I paid for, nor returned my money.

TAMIRES B. 
Évaluation :
4

Did not get email confirmation of check out. Had to call 3 days later to get it emailed to me

Robin W.  |  Expérience générale 
Évaluation :
1

The blankets I paid for up front where not available and the cashier told me to purchase my own. Real customer service. Why not, not make excuses and take an allowance from the store new blanket stock to replenish the already agreed to contract to supply blankets to a paid customer. And their were blankets inside other trucks that they would not provide even though I said I would wait for the attendant to clean them. Absolutely unacceptable. And the inside bed was not swept out, dirt and dust all over floor. What's with that?

GARY W. 
Évaluation :
3

Time to get truck was too long and pre check in was worthless. Had to give me a different truck because mileage was written down incorrectly.

DOUGLASAVARD M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
3

Honor rates charged! I was not able to pick up truck the day stated initially because I was not able to find overnight parking; could not pay for the rental, leave it at the location and pick up truck the following morning. Not customer friendly!!!!!!! I was charged an additional 254 $…….ridiculous! No one was willing to help…….not a fan!!!!!!

Giancarlo P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIRANDA S. 
Évaluation :
4

I checked in via my mobile app upon arrival at this location. This was great and quick, but at the end I had to go inside to the counter and get my key anyway -which seems a bit counter productive.

Ryan T. 
Évaluation :
5

I ordered a cart and it was not in the back of truck when I picked up the truck. I didn't discover this until I was far away. Created a major inconvenience for my move. This is my second U-Haul rental (different location) where my extras were not in the truck as ordered.

KEVIN F. 
Évaluation :
2

RUDE, UNMASKED and LAZY employees. Never seen a group of people so annoyed at having a job.

JOHN P. 
Évaluation :
4

More parking would be a great improvement!

Kenneth B.  |  Expérience générale 
Évaluation :
4

The app check out experience leaves a lot to be desired. What is the point of selecting the app option if I still have to go into the store to retrieve the key? Won't use the app in the future, was way more of a hassle than I imagined.

Todd R. 
Évaluation :
5

The staff was so nice and helpful! Very smooth rental process. 10/10 ☺️

Kira S. 
Évaluation :
5

MORE THAN WHAT I EXPECTED, I'M THRILLED TO HAVE MY BELONGINGS IN THIS SAFE, SECURED, WELL LIT PLACE. THANK YOU.

Stephen B.  |  Premières impressions 
Évaluation :
1

I got to the location I was suppose to pick my car up from and then they told me I had to go to a different location because they didn't have any 15 foot trucks (even though I scheduled this uhaul). I had to buy ANOTHER uber to a different location costing me another 20 $.

Christopher Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brigid J. 
Évaluation :
2

Was not able to honor my the free month of storage rental after renting a one way truck. Staff was more occupied enjoying each other than helping customers. The process of getting your storage access and filling the unit and payment was all very inefficient. However one employee did help me change my storage unit very easily however that seemed to mess up my check out process because my unit was never closed out and I was almost charged for the next month and a late fee.

Clarkson P.  |  Expérience générale 
Évaluation :
1

The customer service was some of the worst I have ever experienced. As but one of the many many examples, when I returned the truck I told the attendant that the HVAC system in the truck didn't work and his response was “so what” and “why are you telling me.” He did so while talking on his cell phone. Check was equally bad. This location is terrible.

TIMOTHY K. 
Évaluation :
1

My reservation had to be changed because of a hurricane. I called and the employee said that was fine. The following day I went to the pick up location and waited 45 minutes for your employee. She was the only one working, she was on her cell phone, and taking her grand old time with two men getting a truck while she had other customers waiting for long periods of time. And then when it's my turn she tells me she doesn't have a truck for me I have to go to another location. So then I drive to the other location, and they are a little bit quicker. But I was also disappointed because they told me I had to return the truck to this certain location. And that location is now in a different state than where I moved. The experience was absolutely horrible, the customer service was not that great and I will not use U-Haul again. I also used U-Haul to contract movers and they were horrific.

Anthony J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CATHERINE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELECIA T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katelyn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLACDILIO D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eliud R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dmitry G. 
Évaluation :
1

Service elevator was broken on the day of my move out. The staff acted like it wasn't a big deal and told me that i'd have to wait a few hours up to a few days if I wanted to use it. Had to pay the movers extra 200 $for the inconvenience

Zorbey C.  |  Expérience générale 
Évaluation :
3

Dropped off after hours. Convenient.

RORY A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
1

This location did not have the furniture pads I had pre-reserved. They also did not include the equipment dolly I had paid and reserved. There was a lot of minor damage on the interior and exterior of the vehicle. Taking all of those photos and documenting, as well as waiting in line for my 9am pick-up caused a 50 minute delay from actually driving off the lot. I will not rent from this location again. Very disorganized.

Andrea K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KYLE G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BOBBY A. 
Évaluation :
5

You are great , no complaints at all

MAURICIO H. 
Évaluation :
1

Check your trucks for homeless people living in them before you give them to customers

Andrew P. 
Évaluation :
3

Did not have a great return experience, parked pickup in lot and went to rental desk and was told they don't do returns and to drop across the street. I pulled in and dropped the truck there but there was no one to meet me. After a few minutes I got the attention of two workers sitting in a car just outside of the return garage who said to just leave the truck with the keys on the front seat which I did. The next day I still had not received my contract receipt so I called and the woman emailed it over promptly but I noticed it did not have my VIP 10 $certificate applied, even though I entered it and it was listed ON the receipt as still available and having the full 10 $balance. I called back and the front desk person tried to tell me it was applied and that was the amount left, which wasn't true because my card had clearly been charged. She said to fix she would have to reverse my pending cc charge then recharge the corrected amount, but 2 hours later I received a voicemail from the location asking me when I would be returning my vehicle which was very concerning. Because I didn't get the voicemail until after hours, I spent 45 mins on hold to speak with customer service who told me I had an open rental returning tomorrow night and all they could do was put that on hold so I wouldn't be charged extra. Hoping to connect with Anthony today to straighten out but this has been a very concerning process taking a lot of time for a few hour Rental during a stressful move.

Kasia S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeremy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARTIN I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TODD M.  |  Premières impressions 
Évaluation :
3

As I was driving to pick up my truck from New Jersey to Pennsylvania I received a phone call saying my truck was not available at the site I ordered it in but that I had to adjust my route to pick up the vehicle in South Philly. When I found the other site I had ordered furniture pads and was then told that they were all out so I was forced to pay for two pads what would have been my fee for twenty rental pads. What a racket! And my order was originally placed for pick up In Havertown but was told that was just my "preferred" site. Nowhere during the ordering process was that mentioned. While the site I picked up from was adequate I hope I never have to use your vehicles again.

Anthony E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANIEL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANE G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Sunghyun P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
2

The customer service at this location is like going to a high school. There are NO adults at this facility. The first truck I received did not have working A/C. It is only out of convenience that I go there.

REGINA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elspeth T. 
Évaluation :
1

Everyone working was on their phone, waited in line for awhile before realizing there were employees available because of that. Poor mask usage but snapped at us for not standing behind crates that were apparently a barrier to the counter.

Danielle L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Germel F. 
Évaluation :
3

I followed instructions on the app and the 1/2 the staff I interacted with were rude and told me I was wrong. So you should sync that up! I ordered pads, but they were out of stock and she was rude about that too and not at all helpful in getting me an alternative. The guys that moved the trucks blocking mine were the only nice staff on the lot.

Megan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARNOLD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUMBERTO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARKE R. 
Évaluation :
5

I returned the van I rented almost 24 hours ago and have received nothing acknowledging the return. When I arrived at the return location (the same llocation from which I picked up the van), I was told simply to park in front of a top sign in a small garage and to leave the key on the seat. I did that but felt uncomfortable so I went into the office to inquire if this was correct. i was told that is what I do, that I would not get a hard coy of anything acknowledging my return, but that I would receive an email. I have yet to receive anything, almost 24 hours later!

JEFFREY B. 
Évaluation :
3

Better Customer service

Stefen T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIFFANY T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Russell M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natale F. C. 
Évaluation :
2

The people behind the counter are generally rude and unpleasant to deal with.

Nathan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine S.  |  Expérience générale 
Évaluation :
1

The day I was moving out the freight elevator stopped working. I had hired movers and had to pay them at least an hours more work because of that. My attempts to get a refund with the storage facility staff and customer service was time consuming and to no avail. Additionally, when I closed out my storage unit the staff did not close it out, I called several days later and they assured me I was all set. When I called about a different issue a week later they told me my unit was still active. If I had autopay set up I would have been charged for another month a week after I closed out. Overall a very poor experience and I will not be using UHaul again and directing my friends elsewhere as well.

Arden J.  |  Expérience générale 
Évaluation :
3

Have more people to help

Ryan A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES H. 
Évaluation :
2

The representative assisting me was not very pleasant. I have an idea, how about employ people that appreciate their role opposed to people just collecting a check. Customer service ought to be more friendly.

EMMANUEL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
3

Actually have the equipment available at my location in cherry hill nj

David N. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Veera K. 
Évaluation :
5

Nothing, everything was up to our expectations.

RAMZY N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHANE D. 
Évaluation :
2

THe girl that set up us taking the truck was very rude you had to wear a mask and she spoke so low I had to move closer she said move back rudely and then spoke low again.She was speaking to me than switched to caller didn't tel me i kept answering then finally said i am on the phone. I said it be nice to tell me.

WILLIAM J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DYLAN T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james L. 
Évaluation :
3

Finding the truck via mobile pick up kind of a hassle. Also I did not receive the furniture pads that I paid for.

Tyler S. 
Évaluation :
4

A little bit more help when on the phone

THOMAS C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FRANCIS P. 
Évaluation :
3

I called to explain that ordered furniture dolly was not available. The U-Haul agent assured me that it will be removed from my bill. When returning the truck it was still listed on my bill.

Louis E. 
Évaluation :
1

See above

ANTHONY D. 
Évaluation :
4

The service was great and Eddie was extremely helpful! I will definitely rent from here again. Hopefully, U-Haul will stock them up with additional dollies soon.

VEENA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher E. 
Évaluation :
5

Women at the counter during check in were courteous and kind.

Kimberly R. 
Évaluation :
4

Even though I followed instructions exactly, I could not get my phone to allow tracking. I was insecure about using the key drop because I couldn't follow the procedures. I wish there had been an alternate checkin process.

ELEANOR H. 
Évaluation :
5

The woman checking me in was very nice, I could not load my driver's license but she helped me. The young man who I returned it to was super.

MARTIN H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adrian F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittain S. 
Évaluation :
1

Your employees ripped me off with my truck rental. I will not use uhaul again.

Dena U.  |  Expérience générale 
Évaluation :
5

Have not received my text/email receipt from my return Monday morning as of yet.

DERRALD B H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILIO D. 
Évaluation :
1

I was overcharged. I will not use your company again.

DANIELLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan L. 
Évaluation :
4

The only issue I had was with the website to check in. The UX was poor, the buttons didn't work, I am still not sure if I ever checked in or out for that matter.

AUBIN C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PAKAWADEE S.  |  Expérience générale 
Évaluation :
5

There typically were insufficient flat carts available for the number of people in the facility at any one time. Several trips I needed to wait until someone freed up a cart. Perhaps an employee could be assigned a task to ensure that at least 4-5 carts are always available.

Linda K.  |  Expérience générale 
Évaluation :
5

This is my favorite U-Haul facility. Friendly team, clean building, great location. Thanks for making this a great location!

Douglas M.  |  Expérience générale 
Évaluation :
1

I spent over an hour trying to check in for my storage unit reserved 5 weeks ago. I was shown a unit completely different than what I reserved online and was subsequently told the unit I reserved online did not exist. I was forced to take the unit given due to an impending move. The staff was unable to provide an access card as the "system was down" so I was forced to come back to get an access card. Horrible experience and an example of blatantly deceptive and predatory business practices.

Holland S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Narasimha S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tracey E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William T.  |  Expérience générale 
Évaluation :
2

Disappointing customer service. The facility was fine. Clerks had bad attitudes...not customer friendly. Slow service. Waited in line for 30 minutes even though there were only 4 people in front of us. After they were done with a customer, they would delay waiting on the next customer. Get new staff!!!

Deborah M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alessandra P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L.  |  Expérience générale 
Évaluation :
3

It took us a whole hour to get situated, between waiting for someone to take us to the unit, then having to go back to sign the contract and pay, waiting some more time before someone could do that for us, bouncing between different computers as they figured stuff out. Staff were friendly, but the procedure is atrocious, and that's the fault of management.

JASON S.  |  Premières impressions 
Évaluation :
5

Great Service

biruk t.  |  Premières impressions 
Évaluation :
5

Great Staff, excellent service, friendly atmosphere

SCOTT A.  |  Expérience générale 
Évaluation :
3

I would like for the company once the person clean out there unit and pay there last bill for them to take them out of there system and not call them every month after telling them to pay for there unit other than that it was good

Beulah P.  |  Expérience générale 
Évaluation :
1

I never stored anything because the location of the unit was too dark & isolated. I'd never feel safe using it. Even during the day.

Shawna H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matt B.  |  Expérience générale 
Évaluation :
4

The front desk people were very nice and friendly. When we returned the truck to the return area the people there were not the nicest.

tanner K.  |  Premières impressions 
Évaluation :
3

Fix your online system to show what units are actually available

Kathleen W.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

EBONY M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David E.  |  Expérience générale 
Évaluation :
4

The staff was friendly but not the most knowledgeable when we checked in. When we closed out our account we still got a bill two weeks later but it was corrected when I emailed. The facility was clean, secure and convenient.

Krista H.  |  Expérience générale 
Évaluation :
5

Only one issue. Everytime I tried to pay on line, could not do. Even when I was told a couple of times that I would have access.

Anthony c.  |  Expérience générale 
Évaluation :
1

I've had my items stored at this location for years. Unfortunately, when I recently went to take stuff out of my unit I found people camping outside of it. I reported this to the staff, who did not seem to concerned but assured me the people would be removed. When I went back the next day, my lock had attempted to be broken and I could not get the key in. Again, staff did not seem concerned about the attempted break in. I was told they'd look at security footage, but never received any follow up. In speaking with the manager, Andrew, this situation seemed more like a nuisance to him that a real problem that people were living in his building and attempting to break in to units. I moved my stuff out ASAP and will never ever store there again, nor will I recommend this location to anyone. Stay away!!

Erin P.  |  Expérience générale 
Évaluation :
1

This U-Haul location seems to have a significant rodent problem. We found many (at least 50 if not more) rodent droppings on our stuff when we moved out. In addition, when we were all moved out of the storage unit I got verbal confirmation from the clerk that I was all set and that we'd get a confirmation email within a few hours. This did not happen and 2 days later they attempted to hit us with an additional month's payment and a late fee. While I was able to revert these charges after coming back in, I worry that this may be a deliberate attempt to get additional money out of clients. This location was also not willing to give us the 1-month free U-Haul promotion at first and we only got it after lengthy phone calls with customer service. So far, the vast majority of my interaction (3 related to truck rentals and 2 related to a storage unit) with U-Haul has been disappointing as their lack of incompetency has surprised me in a different manner every time - I really ought to learn my lesson..

Sebastian S.  |  Expérience générale 
Évaluation :
5

I'm looking forward to storing my things.

Melvyn M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aaron j.  |  Expérience générale 
Évaluation :
4

My son Charles Pitts, passed away on April 10, 2021 and did not get a chance to take advantage of the storage facility. I am his mom Lena, who had to remove his things from the storage unit with the help of my daughter, Sandra. My daughter interacted with the young lady manager who seemed very nice to her. Sorry we've forgotten her name.

Charles P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gary h.  |  Premières impressions 
Évaluation :
3

Please note: actual move out date and closure of account was on May 11, 2021. Not June 4. All late fees were incorrect and should be removed.

Frank d.  |  Expérience générale 
Évaluation :
5

Smooth running operation. Every was prompt, friendly, and helpful. Checked in quickly, saw the unit, and started loading!

EUGENE B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Catherine W.  |  Premières impressions 
Évaluation :
5

Thank you for your support and professionalism

PAUL C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phil N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D.  |  Premières impressions 
Évaluation :
5

The people working when we came were solving problems left and right, with a positive attitude.

Julie B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Morrin R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F.  |  Expérience générale 
Évaluation :
5

The facility was very excellent I was very pleased over all the staff was very helpful and supportive in every way Thank you for being there for me I will miss the staff and location Be blessed........

melvin m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sara R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony c.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter M.  |  Premières impressions 
Évaluation :
5

Place is always clean. Staff is pretty fast with service

Todd J.  |  Premières impressions 
Évaluation :
1

During the drive-over (One-Way from Ithaca to Philadelphia) we had gotten confirmation that while we couldn't drop off our U-Haul trailer at this Philadelphia location, we could still store our things here and then drop it off at the next Philadelphia location. We got oral confirmation from both locations that the 1-month free storage promotion that U-Haul was advertising for all one-ways applied. After we arrived, we got a quick walkthrough by one of the store clerks of the storage unit we'd be using and got another oral confirmation of the promotion from her. But then, as we were about to sign the contract, the other store clerk denied that the promotion applied and that any oral confirmation had occurred. At this point we had already partially unloaded. After a long period of time (about 1 hour), we finally got U-Haul customer service to reach the location's manager who confirmed that the promotion obviously applied thereby resolving our dispute. We have no idea why the other clerks were so adamant that it didn't apply. Were they attempting to use the time constraint and our partially unloaded stuff as leverage to hold us up and force us to just sign and pay? We will never know, but their rude demeanor about us just wanting to resolve the situation was unacceptable. This long delay forced us to rush as fast as we could with the unloading process (and the delivery of the trailer to the other U-Haul location since this one didn't accept any for some reasons) to finish everything before the storage doors closed at 5pm. An absolute nightmare that could have easily been avoided. We are hopeful that the eventual move-out will be less awful.

SEBASTIAN S.  |  Premières impressions 
Évaluation :
5

Your staff were very professional, helpful and a pleasure to deal with.

AARON P.  |  Expérience générale 
Évaluation :
4

The only issue we had was that they were out of disc locks.

Krista H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa S.  |  Expérience générale 
Évaluation :
5

T,he staff were very professional, helpful, and knowledgeable. We will gladly recommend your facility.

AARON P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERBOYS L.  |  Expérience générale 
Évaluation :
5

It was a convenient location, great service, and safe. I needed to store my stuff longer than anticipated (20 months) but it was a great experience.

Najah B.  |  Expérience générale 
Évaluation :
5

Staff was great

Preston W.  |  Expérience générale 
Évaluation :
2

The staff was very kind and frequently helpful. The issues include climate control was not maintained, a temperature monitor reported many incidents of it being over 100degrees. My belongings went in without bugs or rodents and were infested with both on pick up. The floor is uneven bumpy and rough like planks it causes everything to fall of your cart due to extreme vibration. There is non existent signage to find locker numbers. The square footage of storage units is inaccurate due to pipes & ductwork using air space. The hallway overhead clearance is too low.

Jerry C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruno C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zachary S.  |  Expérience générale 
Évaluation :
1

This was by far the worst experience ever. If you care to know feel free t set up a call as it is too long to type!

Tanya G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexa S.  |  Expérience générale 
Évaluation :
3

Came to check out with my preordered unit. The guy at the desk wasn't wearing his mask over his nose or mouth the entire time I was there. Went to look at unit and it was dirty, had an open roof with spots clearly showing where someone had broken in, then the really lovely lady showed us two more units but the first the entire floor smelled like smoke and I ended up going with the second which is so much smaller than the one I booked.

JANA H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

patrica j.  |  Premières impressions 
Évaluation :
5

U-haul storage is/was a safe haven, to store, & secure my belongings, allowing me to concentrate on other pressing matters, their timing, & staff was kind, considerate, courteous, & helpful making it extremely easy to access my belongings! Thank you u-haul, happy holidays, & many more!

gregory j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lindsey b.  |  Expérience générale 
Évaluation :
3

I reserved this storage a month ago and I get there to check in and they tell me the one i reserved is gone. The girl said this is a request not a reservation. What kind of statement is that? Unacceptable. It took them a long time and process to find another storage unit for me. If I didn't really need it I would have gone elsewhere.

Tanya G.  |  Premières impressions 
Évaluation :
5

THE STAFF WAS VERY NICE& HELPFUL!

gina c.  |  Premières impressions 
Évaluation :
3

I was still billed after I ended my rental and had to call to ask for a refund.

Joseph K.  |  Expérience générale 
Évaluation :
2

The staff at this location are awful, hands down the worst I've ever seen. The actual storage unit had a water leak that ruined our art work, and even though we purchased the insurance, it didn't cover it. No one ever attempted to help us figure it out or make it right. The GM of the location never returned our calls for assistance nor is he even present to help his team. Such an awful experience all around.

Joseph S.  |  Expérience générale 
Évaluation :
4

S.O.

Mallory H.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elizabeth C.  |  Expérience générale 
Évaluation :
5

Was disappointed we did not get the free month, even though we bought supplies, rented a storage unit and a van.

HARVEY S.  |  Premières impressions 
Évaluation :
2

The entry system is a bit confusing. The website reservation is misleading. What's the point of setting up an electronics paperwork-less reservation when you have to go over almost everything and fill out forms at the store. When I signed up, the system said that the first month rental is free only to be charged for the first month because, as the indifferent rep at the counter said, "you have to return a truck to that location in order to qualify." I've given UHaul a lot of business in the last 18 months with 8 or so truck and trailer rentals and two other storage units (which I'm consolidating into this new Philly unit.). I think I deserve that free month.

Alanscott B.  |  Premières impressions 
Évaluation :
1

Well, in the beginning one of the lady staff said there's a 24-hour access to the facility. And it's working fine for the first ten days or so. Then there's an extremely unprofessional male took that 24 hours access away from my account out of racial discrimination and hated crime (from the very first around 25 mins after when I'm finished sign up) and even bull shot about, there's no 24 hours access in the building. BUT I'M ALREADY ACCESS over serval time after hour.

RICKY L.  |  Expérience générale 
Évaluation :
5

I had hoped to buy my childhood home in the Bella Vista area and was keeping my Mom and Dad's furniture to place in that home. However, that hasn't happened as yet. Until then I guess I will have to keep it in storage. It is costly; however, I want to preserve the history of my family.

C.B. A.  |  Premières impressions 
Évaluation :
5

None what so ever.

anderson c.  |  Premières impressions 
Évaluation :
4

I was really happy that when I closed one of the units but kept the other, somehow I accidentally got charged for another month on the one I closed, but before I even noticed that it happened someone from Uhaul called me to apologize and let me know they were refunding me. I love that they took the initiative to get in touch with me before I had to. It made me feel like they were on top of it and trustworthy.

maria y.  |  Expérience générale 
Évaluation :
5

Rashonda the customer representative was very helpful her explanation of how everything works was clear and very understandable 👍👍

sheila h.  |  Premières impressions 
Évaluation :
5

Although it was not the smoothest process and I had to come back four times to get the unit that I wanted, the staff was great. The young lady who finally got me the correct unit, and I apologize for not remembering her name, was extraordinary. She went above and beyond and was very patient with me. If there is any way to let her know what great customer service she provided, I would much appreciate it.

Lisa S.  |  Premières impressions 
Évaluation :
5

The young ladies at the front desk and the gentleman who numbered the storage unit were all so incredibly friendly and welcoming. Taylor showed us the unit and explained everything thoroughly to us. The venue was clean and we were satisfied with selecting this facility. Thank you, all!

Caylah T.  |  Premières impressions 
Évaluation :
5

Marla is the best! Without any prompting, she helped me move into the loading dock and even helped me with my large and awkward mattress. Really above and beyond! Tell her daughter best wishes for her graduation. -Sean McSpadden

Sean M.  |  Premières impressions 
Évaluation :
4

The woman taking care of me had no clue how the system worked, and it took over 45 minutes to find my reservation and get all the paperwork set. she double charged me for a lock, and couldn't refund me for the extra packing materials that I didn't use.

meryl d.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicole K.  |  Premières impressions 
Évaluation :
4

My unit has a large column in it, reducing the available space quite significantly. I would like to receive a discount on this unit as I'm not actually receiving the amount of space I am paying for.

Brooke S.  |  Online Move In 
Évaluation :
3

I am disappointed in the online reservation service. I made a reservation online for a 10x10x9 room. When I arrived to the location I was told that this size room was not available. I then had to rent a second storage facility to accommodate for the additional space and am now paying almost double. Had I known the space was not available I would have looked for alternative storage. The staff was friendly and accommodating and also let me know that there are often problems with online reservations. It is because of the online reservation issue that I would not recommend U-Haul storage because you cannot be certain that your space would be available. That is unacceptable when considering people could have movers hired for the day then need to find additional help.

Kevin M.  |  Premières impressions 
Évaluation :
5

Everything went as I was told it would be.

Kenneth C.  |  Premières impressions 
Évaluation :
5

Très sympathiques et professionnels. We look forward to a long continuing relationship.

GARDNER F.  |  Premières impressions 
Évaluation :
5

Every single person I interacted with was courteous and professional. Carmen keep the premises extremely clean. The only comment; have sequential numbers for storage in basement for ease of locating.

suzanne b.  |  Premières impressions 
Évaluation :
5

Nice workers

Deirdra D.  |  Premières impressions 
Évaluation :
5

Very prompt service and coordination.

Kenneth B.  |  Premières impressions 
Évaluation :
5

Really excellent customer service in getting storage unit. Max exceeded any expectations I might have had.

ROSS R.  |  Premières impressions 
Évaluation :
5

Staff was professional, pleasant, knowledgeable, and patient!!

WILLIAM S.  |  Premières impressions 
Évaluation :
3

Wish there were more options for units available. There were too many with stairs or ramps to xlimb

Mark C.  |  Premières impressions 
Évaluation :
5

Impressed by helpfulness of staff.

Marialice S.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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