Évaluations des clients U-Haul Moving & Storage of South Philadelphia

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of South Philadelphia

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Adam S. le

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Atrocious wait for customer service; I spent 30 minutes on hold while uhaul personnel prepared to open the store. A half dozen people had issues with the online pickup, yet there was no effort made resolve them prior to 9:01 am, and opening. Your lousy system timed out my reservation when I arrived later than planned. You had my credit card, and there was no need to do that. I couldn’t “renew” my reservation until I got through a 30 minute hold. I was greeted with another 15 minute hold while you pretended to verify my license - I rented A van a few weeks ago. At that point, store personnel were helpful and efficient. Your phone-based self service isn’t ready for prime time. I’d rather go to the airport and rent a minivan.

Frank D. le

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Surprisingly easy pickup and dropoff considering it involves large vans and trucks in a busy and congested area of town at 12th and Washington. Thanks for a very smooth experience amidst a pretty hectic move!

Lauren K. le

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Le client n'a pas laissé de commentaire.

Rose K. le

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Everyone was friendly and helpful!

Corrina A. le

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everyone was great!

Pesamino K. le

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Le client n'a pas laissé de commentaire.

Carolyn M. le

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Staff could not have been more helpful! Thank you

Eric W. le

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overall everything has always been good at this particular location i just think they should remind the customers to check their fuel level and the cr does also

Jaime N V. le

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Le client n'a pas laissé de commentaire.

Migdalia B. le

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Le client n'a pas laissé de commentaire.

Bradley H. le

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Le client n'a pas laissé de commentaire.

HARRY F. le

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Le client n'a pas laissé de commentaire.

Jim M. le

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Le client n'a pas laissé de commentaire.

Kevin H. le

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Everyone at both locations were courteous and professional Great experience

ISAAC M. le

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Le client n'a pas laissé de commentaire.

daniel b. le

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thanks!!

Jacqueline R. le

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Marlo Robinson was phenomenal. She greeted me with a smile and was very pleasant and easy to talk with. Marlo listened attentively as I told her the truck was in order a full tank 1 UD and 6 POs in the back. I said you can check it out and she said she heard I was an Uhaul employee she knew the truck was in good hands. I spilled my horrible experience I received at the 13th Street Uhaul who were very rude and genuinely mean and not understanding at all. Poor customer service at the 13th Street location for Amanda and her crew....they need an update on the uhaul rules and regulations. Marlo on the other hand made my day koodoos to Marlo Robinson keep up the Excellent Work! As I said before she was a very good listener, had compassion for the customer, very understanding, a great attitude and a beautiful smile. Thank you so much for turning the day around into a very positive experience!!!??

Andrew K. le

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Le client n'a pas laissé de commentaire.

thomas w. le

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Le client n'a pas laissé de commentaire.

Stephen C. le

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Provide the equipment we paid for

William D. le

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Le client n'a pas laissé de commentaire.

Sara K. le

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The employees at the storage facility were helpful and pleasant, however the employees at the front desk were extremely rude and unprofessional.

Jesse S. le

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Le client n'a pas laissé de commentaire.

GRAEME W. le

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Card and entry box did not work on multiple locations. Carts were rarely available. Few employees at the desk to handle customer issues quickly. Rents are not prorated.

Elizabeth F. le

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Le client n'a pas laissé de commentaire.

Steven L. le

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Le client n'a pas laissé de commentaire.

Sara K. le

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The front desk staff were extremely rude and unpleasant. After a long day of travelling I was extremely upset with how poorly I was treated.

Chloe M. le

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Le client n'a pas laissé de commentaire.

Stephen I. le

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fast service, great experience

Nicholas C. le

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Le client n'a pas laissé de commentaire.

Louis S. le

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Le client n'a pas laissé de commentaire.

Anthony C. le

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The employees that you drop the rental off to are really nice and that's basically what got me to come back a second time and give an average rating but the employees at the counter just rude. Will not be dealing with their attitude again and will be going to the uhual down the street for future rentals.

RICHARD H. le

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Friendly staff but they made me fold my blankets...

meg m. le

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Great spot to support moving not one but two daughters in center city Philly. Will definitely use them again if needed.

Jonathan B. le

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Le client n'a pas laissé de commentaire.

Patrick D. le

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Le client n'a pas laissé de commentaire.

Jenna M. le

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Great experience! Staff was friendly and very helpful!

Brett B. le

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Everyone@UHAUL on Washington Ave have always been a pleasure. Concluding my storage at this facility was as well. I thank Andrew for his consideration. Moving can be stressful. He smoothed it!

Derek A. le

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website always displayed a $0.00 balance due and then you get hit with a late fee a few days later. It makes no sense. Very unhappy with my overall experience and will not be using uhaul again.

Deirdra D. le

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Nice workers

Frank B. le

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Good Location

Kenneth B. le

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Very prompt service and coordination.

Andreas P. le

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One of the first things we noticed when we first arrive at the facility was how clean everything was! The staff was always friendly helpful and accommodating when needed.

meg m. le

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Truck rental procedure worked as advertised. Storage unit in good shape. Personnel were friendly and helpful. Would rent from them again.

GRAEME W. le

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Storage facility doors were not opened on time. Notified staff that freight elevator not working, but still broken without signage when I returned the next day.

David w. le

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The design of the storage was awkward. It was extremely difficult to store furniture and removing it was worse. All do n n to interior design and broken cargo elevators. A more manageable loading dock

ALEXANDRA G. le

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The staff was very friendly and helped us get our storage unit very quickly.

brendan y. le

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U-Haul storage provided an excellent experience.

COLEMAN C. le

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Nice, accommodating and friendly staff. Great A/C!

Alissa O. le

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Nice and clean, well lit. Checking out my unit was easy, though I think the fact that I did got lost because of how busy it was at the end of the month.

kristin s. le

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The workers at 12 and Washington are the best!!!! Everyone of them helped me in a very stressful move. Very happy with start to moving thing out.

Rosalie N. le

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I like there hospitality very professional

ROSE P. le

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As a long term customer I never experienced a problem and the staff were always ensuring security measures were taken.

DARNELL S. le

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Great customer service.

DAVID C. le

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Always excellent service everytime I have used them.

DAVID C. le

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The U-Haul storage center is the finest U-Haul place I have ever dealt with. I cannot commend them enough for being a first-rate operation.

Alissa O. le

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Great service, friendly employees!

Shane D. le

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I reserved a 10 by 15 storage unit week before arriving and called three times to make sure I have the ground leavel storage and I was priced at 150 and had to tell to get it. Now I am paying 210.

Sadeyah H. le

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Need later hours not everyone work the normal 9 to 5 so 24 hour access would be better

ALEXANDRA H. le

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There was no communication between staff.If I spoke you Monday that should have been noted.I should not have to get a call every day of the week to remind me I’m late when I told you I’ll be in.

SHANE H. le

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Responsive and friendly staff, always helpful. Whoever the manager is does an excellent job maintaining the facility as well as training his excellent staff.

Edita A. le

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This U-Haul storage and moving facility must get a golden reward fir their excellence in customer service, flexibility and attitude to business. Thank you. Happy self-storage unit renter.

STEVE L. le

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Only negative moment in 20+ years: on 3/20/19 Eric nearly hit me with a truck. One employee, who saw it, asked me if I was okay. But manager-and Eric- didn’t seem concerned. It left a bad impression.

Michael H. le

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The staff at the Philadelphia location are a great bunch and always helpful with whatever we needed. Property is well maintained and the units are in great shape.

Portia S. le

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Tops of units have chicken wire, upon which other people had thrown trash, in particular a bag with empty - or mostly empty - beer cans. This could easily have been broken into and was dirty.

MATT V. le

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Thank you for keeping my stuff safe for the last three years!

ROSS R. le

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Really excellent customer service in getting storage unit. Max exceeded any expectations I might have had.

WILLIAM S. le

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Staff was professional, pleasant, knowledgeable, and patient!!

Mark C. le

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Wish there were more options for units available. There were too many with stairs or ramps to xlimb

David K. le

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Everyone was very professional.

Erin K. le

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My only complaint is that 7pm is a too early to close on weekdays given that most people work until 6 or so. Maybe one or two nights with later hours would rectify that issue. Otherwise, very pleased.

EDWARD K. le

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Truly wonderful people dedicated to excellence. So good to work with.

iva g. le

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The staff were super friendly and helpful every time I needed anything, both in person and over the phone. Thank you! :-)

Joe P. le

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Excellent experience. Recommended this to my father-in-law who ended up getting a couple units himself at the same location.

Michael H. le

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The manager and staff are excellent.

annaMarie C. le

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Multiple times I would come to get into my unit and UHaul trucks were parked in the loading dock where customers need to park. This is very frustrating. 2x in one week no carts available.

Chester F. le

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The price of my unit was too high for the space that was available and I had to deal with Pest and rodent problems which should be taken care in consideration of the space of the unit

Joseph A. le

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Great service from Tiffany in Maple Shade NJ and on return of truck in Philly! Have not received a final bill yet.

Dawn W. le

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While all of the above was great, the online payment set up was very poor.Auto pay didn't work. No response when late fee was assessed and needed to be removed. For this, I cannot recommend.

lauren l. le

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Every time I called I was put on a 20 min hold. I left a message for the manager and never received a call back. My swipe card was very finicky and would work about half the time

GEORGE M. le

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I wish the office were open maybe an hour or two later.

PAUL D. le

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The ladies that helped me complete the paperwork were amazing.

DENNIS S. le

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I cancelled my monthly subscription, but was just charged the monthly fee. I’ve tried to call for the past week and cannot get through as I’m placed on hold for hours. This location is poorly managed!

Keri S. le

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The manager was extremely helpful. I appreciated her diligence! My only frustration was my unit was on the 6th floor and the cargo elevator was out of service and we had to use a ramp to transport.

Adrienne P. le

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The staff was very helpful and understanding, and the storage unit was in good shape when we moved in. I would store items here again, without hesitation.

PATRICIA Y. le

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Everything was great - thank you!

Loren R. le

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Great Staff! A pleasure to work with. I will DEFINITELY return to this location.

Marialice S. le

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Impressed by helpfulness of staff.

Julian M. le

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The staff could be kinder/more helpful. They were very short and rude when I approached the women at the desk with genuine questions

Theresa C. le

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TOTAL NIGHTMARE. MANAGEMENT IS TREADING WATER DEALING WITH A SUPREMELY SUBPAR LOCATION. HORRIBLE EXPERIENCE FROM BEGINNING TO END.

Russell T. le

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Our last time to have to use this facility, but it is one of the best.

Sarah M. le

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The only negative experience I had was with payment for rent. There is no invoice for the next month’s rent and no way to determine online how much is owed, easily leading to late fees/extra charges

Kevin C. le

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There was a dead rat in my storage on the day I moved-out which was kind of disgusting (I didn’t leave food in the storage). There were some confusion with my checkout but the staff helped out quickly

MICHELLE M. le

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The lights were never on at my unit I had to use my flashlight to see what was in my unit couldn't get in touch with anyone on the phone to get the lights on other storage units offer a grace period b

sharifa n. le

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I was overcharged, no one could explain why and no one offered to explain with this overcharging. I had a cubesmart storage unit before this and will use them before I ever use uhaul again.

JOHN B. le

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Front desk people were professional and upbeat!

SHAKA M. le

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Truck pick up was a little iffy. Not used to picking up from anything other than a U-haul store. The pick up time got a little problematic as well.

Lucia S. le

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An email beforehand to customers letting them know to arrive early would have helped. Luckily, I did, but the location was short staffed & took 45 minutes to sign papers and get unit.

Dominique C. le

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great experience storing at this location! the manager was kind enough to allow me to stay a couple of extra days, free of charge, rather than having me pay an extra month. excellent customer service!

Thomas J. le

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Everything was fine

Yuanlu L. le

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very bad experience.

Bruce A. le

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You need to ask is anything personal in your storage, ans keep your business in the office, call up your customers be for you sale it. Life is in your hand and trust. I lost out and was told buy someo

Paula A. le

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I did not obtain my ex packed and delivered I did not sign contract staff locked gates was arrogant. left us alone no security to take remainder down steps on Washington in downpour never again

Dustin K. le

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The local facility was excellent. The automated billing system was not. I held the storage unit for 2 weeks, during a move, and then I closed out. I still received a bill and even a late fee notice.

JOSEPHINE G. le

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I was very pleased

DEREK B. le

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Overall I’m happy with the facility, however I’m glad to have moved out.

MICHAEL F. le

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1. The bathroom was always clean and supplied. 2. When there were elevator outages, or when the facility was being painted, a broadcast email would have been nice.

TELARIA H. le

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I’ve been a tenant w/Washington Ave., Phila. PA for over 10+ yrs.The staff is courteous, helpful and accomodated my EVERY request for assistance. ⭐️Stars beyond infinity! EVERYONE deserve raises!

Stuart P. le

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This was a great soluttfor a temporary storage issue for our non-profit organization that gave up office space.

MERZ N. le

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Great experience

FRANCIS B. le

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Please stop sending me bills. You de,ducted money from my bank and owe me a refund. I closed both bins number 58 and 11 on April 27. I believe you deducted money for May. You owe me money. France

JOSEPHINE G. le

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none

Lillian S. le

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Even though the price was high; the clean, accessible and secure facility made up for the price. Kudos to your friendly and helpful staff! The only issue was the sound on the key card box.