Customer Reviews for U-Haul Moving & Storage of South Philadelphia

11 978 évaluations

1015-25 S 12th St   Philadelphia, PA 19147
(@ Washington Av)

(215) 336-8080

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(215) 336-8080

1015-25 S 12th St
Philadelphia, PA 19147
(@ Washington Av)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

It was not initially clear how to return the truck, however the staff were helpful and pointed me in the right direction.

Alexandra Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gerard M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

donna B. 
Évaluation :
3

The first few truck numbers that came up in the app were not in the lot. There were quite a number of trucks so I had to go up and down the lot multiple times looking. Eventually, the app assigned me a truck that was actually there, but it had a number of serious issues: “service airbag” light was on in the dash display, driver door wouldn't close all the way, on of the front headlights was defective. The truck was in bad shape overall - lots of damage, no handles to the window levers, lots of dust and dirt inside and out, and it smelled musty in the cab. I went inside and spoke with a service agent, who immediately helped me to a new truck. This was the pleasant part of my experience, but I ended up spending about 30 minutes picking up my truck between the app assigning trucks that weren't in the lot, dealing with the broken down truck and the long check-in process in U-Haul's app. That delayed my move start-time causing stress. I highly recommend customers to give themselves extra time at pickup until U-Haul updates their processes.

Dmitry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emir C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Silvio R. 
Évaluation :
2

First, I was not told on the phone during my confirmation that my Uhaul would be at a different location so I not only wasted time and money to go to my first location but then once I arrived at the second, there were not enough people working there. The service person was rude and condescending and asked me to pay again even though I already paid beforehand. And they also made me check in when I did an online check-in. Not only that but the Uhaul had water from rain the night before inside of the truck and I also had to pay movers for their time since I was delayed. The worst experience picking things up. Will not use UHaul in the future.

Jesus G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamel S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hallie H. 
Évaluation :
1

Costumer service is awful. receptionists very rude and not helpful. Discuss personal information and experiences in front of costumers while we are waiting for attention/service. I felt that I'm waisting their time while waiting for keys and instructions. Awful place!

simcha N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Didier L. 
Évaluation :
2

Car had scratches and roaches on it.

Dijanae P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra C. 
Évaluation :
2

The staff was unsupportive and didn't seem interested in doing their job beyond the minimum requirement, at best. The truck i rented had a lock on the back and wasn't made aware to me at the sale. This was a terrible experience.

Romar D. 
Évaluation :
5

Great service. Raises for all.

Jfranklin S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jocelyne D. 
Évaluation :
1

Location changed my reservation without notifying me in any way. Truck was very dirty and smelled bad. Customer service was non-existent. Would not recommend to anyone to use this location.

Jon G. 
Évaluation :
1

My pick up was originally scheduled for Aston then uhaul changed it to south west Philly then again to center city. Took an extra hour of driving and 4 hours lost in my day. Not to mention I was given a truck with an empty gas tank.

Daniel K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA V.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARTIN S. 
Évaluation :
4

Being charged $40 for another whole day of rental is absolutely absurd. The rental was 4 hours late. Partly because the trucks battery died. I am extremely displeased with finding out that I am paying for an entire extra day when the rental was picked up on Friday and returned Saturday. Please rectify this or I will not be using UHaul again.

Nigel K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Cole P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bo F.  |  Expérience générale 
Évaluation :
2

The people that work at that location need to work on customer service. Their phones were out, in hands, customers were being neglected"oops, I didn't see you there" everything seemed like it was inconveniencing them from small talk and playing on their phones. Also, I rented a hand truck and there wasn't one in my truck. I got all the way to location to find no hand truck. The drop off was the easiest part of the process which went smoothly.

Cortni-starr P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elias P. 
Évaluation :
3

The truck needed maintenance as there were some warning lights of this type on on the dashboard. Didn't come with a lock to close the trunk door and the employees wanted me to buy one at the store (it seemed like the company wanted to take advantage of me).

Marcela R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

J Stephen J. 
Évaluation :
3

clean seats and cup holders

Krupa P. 
Évaluation :
4

Last time I had a bad experience with the person who helped me but this time everything was really different, thank you so much!!!

MAURICIO H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ryan S. 
Évaluation :
3

Poor customer service. At first they didn't want to help me with the online checkout. Uhaul had quoted me a price online that was $450 less than the final amount, and they wouldn't let me split the payment across two cards. Then they told me I had an hour to check out or I'd lose my truck reservation. I had to use a $ lifeline to be able to pay at checkout and now I owe the entire up front cost of the truck versus being able to pay it down over time. That $450 unexpected cost resulted now in $3400 out ofp ocket I was planning to use toward my down payment on a home. The whole experience made my move extremely stressful and less manageable. That being said the truck was clean and safely got me and my things where I needed to be.

Cynthia C. 
Évaluation :
5

Super-fast return, leave key in the truck and go.

Francisco L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adrian R. 
Évaluation :
5

charged twice online ? $87 and $125? please correct.

Anthony L. 
Évaluation :
1

I had an awful experience at this location. I was extremely unhappy with the service at the counter: I showed up with questions about the app and without knowing what was happening, the desk person already said she could not help me. Then, I was told I would receive the email with a receipt, which I did not. Once I returned the next day to turn in the van, I asked for the receipt again and was treated with a tremendous lack of ethics from both the desk person and manager to simply print a receipt. I would not recommend this service to anyone and I will not come back.

Joao F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mitchell C. 
Évaluation :
3

The check in process was a bit disorganized. The person helping me disappeared when I went to get my credit card from my car. The first key they gave me belonged to a uhaul that was blocked in by other trucks. I returned the vehicle with the self check in which was much easier and quick.

Nina S. 
Évaluation :
2

I had a 2:30 reservation and was in line for 40 minutes before I was able to pick up my truck. When I went to pick up instore, I had to do all this self check in stuff I opted out of on my online reservation. They need to be more organized and the check in much simpler. Staff were talking about each other and they needed more help.

Alexandria P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bo F.  |  Premières impressions 
Évaluation :
1

I showed up to pick up my reserved truck and they said they didn't have one for me so I had to go to another location two miles away to get my vehicle. I think this is disgusting considering I paid over $400 to rent the truck. I chose the original location because it was within walking distance to my residence; the new location they made me retrieve my vehicle was two miles away. I do not have a car, meaning they were either forcing me to walk 2 miles to get my reserved vehicle or they were forcing me to pay for transportation to pick it up. When I did get to The new uhaul location the staff there were entirely unhelpful with regards to retrieving the mattress cover and hand truck I purchased to go with the vehicle. They gave me the general area I could find both and left me to find them myself. Finally, when I returned the vehicle at the uhaul location near my destination, the vehicle would not let me fill the gas tank up all the way forcing me to pay an additional $50 fee for leaving it a quarter tank lower despite attempting to fill it all the way back up. I will never use uhaul again.

Matthew M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zoey P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEIA L. 
Évaluation :
3

There were so many trucks and vans there that people were parking along the streets to drop off and there was no room

Walla D. 
Évaluation :
1

I waited in line an hour and then my reserved time was reduced by an hour.

Michelle P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIANA M.  |  Expérience générale 
Évaluation :
2

Shipment was delayed a week beyond the "guaranteed date"; we were told this was due to a mistake by U-HAUL. We were offered a paltry sum in response to the delay and only when we affirmatively reached out to customer service. The sum did not cover the increased costs we faced due to the delay and as of today I haven't seen any refund come through--I guess I get to make yet another call to U-HAUL. Outside of the delay, our experience was OK. They had a hard time managing logistics--we had to have same conversation multiple times about when the box would be dropped off, each time being told the boxes would arrive when we would be able to receive them; day-of it was as though we never had those conversations. The drivers and movers were friendly and efficient. Otherwise hard to recommend.

Matthew C. 
Évaluation :
5

Check out or return can be a little delay but that understandable

SAM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meghan W. 
Évaluation :
4

I got charged an extra $30 for no reason. I also drove less than the anticipated mileage and kept the tank at well over a quarter and returned it unscathed. Probably won't use these guys again because of this.

Daniel G. 
Évaluation :
1

I was transferred to a different location about 30 minutes away last minute, spent $50 needing to uber there and back after it turns out the new location never set up the truck for self-service pick up, and the store was still closed for 3 hours. Huge headache, don't plan on using again.

Ricardo Q. 
Évaluation :
5

The staff is great and very patient. I forgot an item in the vehicle, and I was able to pick it up the following day.

Joshua S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAmon R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

TODD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devin H. 
Évaluation :
5

Very nice staff and very helpful drop off was easy and I was on my way

JOHN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
5

Assigned truck was not there, was able to get different truck but the equipment we pre ordered (furniture pads and dolly) wasn't in the truck and the line inside was too long to resolve this. Hope we weren't still charged for those items.

Joshua W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allyson R. 
Évaluation :
5

Taitianna was awesome.

Lorenzo S. 
Évaluation :
5

Great facility, manager was very helpful to get everything set up and moving in was smooth.

Benjamin K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRENDA S.  |  Premières impressions 
Évaluation :
3

1. Ensure your trucks are well maintained. Our truck would not start and after midnight we were forced to call for U-Haul Roadside Assistance. We had 2 children in the car and our dog in the street in the middle of the night. After a 90 minute wait, the jump was completed but we were depleted. We intentionally waited until evening to begin the move because the heat was 100 degrees on our moving day. 2. The truck did not start the next morning after having a jump. It was infuriating to wait 2 hours for another Roadside Assistance person to REPLACE the battery instead of switching out our truck. Altogether, we lost more than 12 hours of move time managing your poorly maintained truck. 3. Reimburse your customers when malfunction is a U-Haul issue. It is unacceptable to give me a 1-day refund instead of refunding me for the 2-days for which I was inconvenienced. At this point, I feel the situation should have been rectified immediately...not when I checked-out with a person who had NO authority to do more for me, but it should have been rectified with the manager who was on the phone with me while the situation was occurring. Now, this issue has cost me time. It continues to cost me more time as I make an attempt to receive the compensation from U-Haul I deserve. 4. We were told at this location that they do not have a Military Discount. What in the world???...Every moving entity in America has a Military Discount. Please fix this! ...Dr. LaJoyce Brookshire

Lajoyce B. 
Évaluation :
1

Improve customer service experience. Clerks were short and unhelpful in answering customer questions. Worst Uhaul experience ever.

Brenda G. 
Évaluation :
5

Thank You!!

Sarah S.  |  Expérience générale 
Évaluation :
3

The 24/7 check in never works. I was standing in the building and the gps said I was not there. Stood in line for an hour to get a uhaul truck with only 3 people in front of me. Truck had a dashboard light on and a voice that said to release the parking brake (it was released) the entire time we were driving. Received truck at a 1/4 tank even though the paperwork said it was half a tank. Dolly was detached even though we did not use it.

Stephany G. 
Évaluation :
2

Customer service is not helpful. Tell customers, including me, to come back tomorrow or call the manager tomorrow when the manager is in. I rent uhaul here 6/7 time and 3 time the gas and mileage is not correct…That's why I came in to ask the customer service, but can't get answered.

QUOC D. 
Évaluation :
4

Rien

Scott S. 
Évaluation :
5

Great service and convenient process.

Joseph S. 
Évaluation :
3

Update your website!! The difference from “you qualify for one months free rent” and “you MAY qualify for one months free rent” is extreme! Customer service was great but making a reservation for a unit and the unit not being available was not an enjoyable experience. Had to settle with subpar locker and still charged the same price for a normal locker.

Jonathan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicole W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James A. 
Évaluation :
5

Great service, great people

Erik H. 
Évaluation :
1

We received a call rerouting our drop off from the closest location to one 25 minutes away. No staff in sight. Other renters also confused due to lack of information/direction on the return process at that site. Told we would receive courtesy miles for the inconvenience, no way to verify the final cost of the truck with additional mileage incurred due to change in drop off and pick up locations.

dave D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal R. 
Évaluation :
2

Je ne sais pas

CHYNELL S. 
Évaluation :
5

Both young ladies were very helpful and nice.

Gerard M.  |  Premières impressions 
Évaluation :
4

Be available during the drop off or have instructions on where to drop off

Sullena S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paige G. 
Évaluation :
5

Staff was friendly and helpful Easy process both facility and Van extremely clean

PAMELA J.  |  Expérience générale 
Évaluation :
3

The staff here were nice. But, I booked at a different location. You called and canceled me and sent me to another location on word land and they didn't have the truck you told me they did. Then finally got to this location and thankfully the manager was there and told them to give me the tuck. So, I went to 3 locations before I could get the truck I reserved ahead of time.

Cody G. 
Évaluation :
4

The staff at this location were wonderful. The driver's seat of my 10' truck was not in the best shape, but that was the only complaint.

Jocelyn D. 
Évaluation :
4

I was promised that a receipt would be emailed. I did NOT receive a receipt. I called twice. I selected the automated option to have a call back. Both times I did receive a call, but was immediately put on HOLD.

Renee B. 
Évaluation :
1

Truck wasn't ready. They gave me another one with no gas in it. Now I've been charged almost twice the amount I was told I was paying. Not sure what's going on, but I'm pissed about it. Staff didn't seem to care at all.

Andrew R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Madison T. 
Évaluation :
3

Go over truck basics, if equipment isn't available be sure to remove from bill.

josephine E. 
Évaluation :
3

Passenger mirror was broke and swiveling while driving. COULD NOT SEE ANYTHING ON RIGHT SIDE WHILE DRIVING. Had to rig with tape, it was VERY dangerous driving. Employee knew about the issue before giving me the truck, she attempted to fix it (I assumed it was) and then gave me the truck anyway. It was a terribly scary driving experience. Still have not received a receipt almost 24hrs after returning truck.

Timothy E. 
Évaluation :
3

The staff was very nice and knowledgeable. There was a big scuffle with a ridiculous customer while I was there and the staff reacted appropriately. This staff is working very hard to give great service to a difficult customer base. 5 stars for them

George S. 
Évaluation :
1

Not the location or time I requested 1 week+ ago. Was not contacted about the changes. Found out the night before through an email. I also returned the truck the same day. I still have to pay for 2 day rental? Will not be using uhaul again.

Stephen A. 
Évaluation :
3

It was not explained to me where to leave the truck if I brought it back after office hours. I think I managed to figure it out using the video tutorial on the app, but it would have helped if the staff had at least told me where to drive it.

Brian C. 
Évaluation :
2

Customer service needs work. Employee who checked me in was rude

Jen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephany G. 
Évaluation :
3

The person at the desk barely acknowledged me, was eating lunch, and mumbled every time she spoke. I was not greeted or updated on the process while I stood at the counter. I was also unhappy that the handle fir rolling down the window was broken. It's time to update the trucks.

Brad W. 
Évaluation :
5

Great customer service by the employees at the desk.

Michael S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patricia H. 
Évaluation :
3

We reserve for 12:30 and they don't have the cargo van and make us waited for 45 minutes. Even after that they still don't have the cargo van. The rep said we have to pay for more expensive truck or come back another day. The least the rep can do is give us a discount since they have the cargo van. Instead, the rep gave us an attitude. Definitely won't go there again.

Danny L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivyn G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

mark p.  |  Expérience générale 
Évaluation :
5

Tiffany, who helped me out was excellent. She was helpful and worked with me to find the right storage solution.

Greg J.  |  Premières impressions 
Évaluation :
5

This was such a great experience! Your staff was so helpful and kind and the equipment was great. I hate moving but this part of the experience made it a great day!!! Really! Thank you so much to your South Philly team.

Ann S. 
Évaluation :
3

This is a really great equipment but people who took care of me were kind of rude and

MAURICIO H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aditya N. 
Évaluation :
5

These guys were AWESOME! What I estimated would take about 4 hours took them only 2! They were considerate of my belongings as well as my house. Would highly recommend to anyone in the Philly area.

Monica A. 
Évaluation :
3

1. service people intented to not explain things clearly how to find the truck. We have to go out and back in asking 3 times, she then said we have to use key number to match the truck number to find the truck. 2. The real gas level is 5/8 but we received contract later after we left site and it shows 6/8 on paper. The 2nd time doing this in a roll (I rented another truck just 2 weeks earlier)- dishonest..

Fow-Sen C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Julian W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Asa L.  |  Expérience générale 
Évaluation :
4

hard-working group, especially all of those days over the holiday weekend.

Eric L.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Arun P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abby O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENDRA T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Majesty R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle C.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

SUN L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard G.  |  Premières impressions 
Évaluation :
5

I had thought that the unit I reserved was in a 24/7 access building, but it turns out there are two buildings and the only unit available is not 24/7 access. I use a keypad to enter and don't have to interact with a human to access the unit, so I'm not sure why the hours need to be restricted, but it was literally my only option so I had to take it. All in all I'm very pleased with the unit and the services, the manager that assisted me was extremely helpful and nice. Definitely a great option for accessible storage in the city!

Philip S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin b.  |  Expérience générale 
Évaluation :
2

A family member was able to change the email on my \ deceased uncle account and was able to gain access to my storage unit without my permission. and stole over 8k with of items without my consent. When I payed the overdue amount and cleaned out the storage and saw her info instead of mines. I was puzzled. the relative name or anything to give her access was not listed on the account at all. WORST PART IS I WILL NEVER GET THOSE ITEMS BACK AND IT WILL BE HARD TO TAKE HER TO COURT DUE TO UHAL EMPLOYEE NOT TAKING THE RIGHT PRECAUTIONS.

Reignald A.  |  Expérience générale 
Évaluation :
3

The facility looks a little grungy, but Tiffany (the storage manager) was incredible and went out of her way to make me feel safe and find me a unit! She's amazing.

Rachel A.  |  Premières impressions 
Évaluation :
5

All the staff I worked with were very helpful and friendly, and the service was efficient.

Margaret L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT J M.  |  Expérience générale 
Évaluation :
5

Very helpful and friendly staff.

Miles D.  |  Premières impressions 
Évaluation :
5

Staff made the process painless. Quick, clear and efficient. So glad I came here.

Jaina L.  |  Premières impressions 
Évaluation :
5

The staff was helpful and courteous.

Yvone M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Madina S.  |  Expérience générale 
Évaluation :
5

Good evening, I just was sharing my experience with my hairdresser today . Telling her thankful I was that for the length of time that my belongings were in storage . How grateful I am that my things where still in great condition. And that I would Recommend U-Haul to my family members and friends if they ever needed storage space. And how we feel like we where family, because if the length of time I use storage with U-Haul . Thank you again.

donyae t.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C.  |  Premières impressions 
Évaluation :
4

Price can be lower.

foster m.  |  Premières impressions 
Évaluation :
5

I needed a storage unit same day and was able to secure a unit at this facility quickly and easily. I appreciated the hospitality from the women at the front desk. They were great and answered my questions. One of the women walked me to the unit across the street which I really appreciated. I was able to rent a unit on the ground floor which made move-in so much faster. I will recommend this location in the future. Merci.

Jessica B.  |  Premières impressions 
Évaluation :
4

Excellent

vernon p.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IVON F.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kathryn N.  |  Expérience générale 
Évaluation :
3

I found out after I was there that the access hrs were now limited to only business hrs, which is different from the website. Otherwise, the staff was friendly and helpful.

Gretchen W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur L.  |  Expérience générale 
Évaluation :
4

Being able to access the storage unit 24/7 would be a lot better for my schedule

Lauren P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brian m.  |  Premières impressions 
Évaluation :
3

Customer service is HORRIBLE and the spaces are way too expensive

Maeve H.  |  Expérience générale 
Évaluation :
5

Shannon, the storage manager is a stellar employee! She went above & beyond for me during the most difficult year of my life! She is an asset to the UHAUL corp. and sets an example for everything you'd want in an employee, especially at a managerial level.

gina a.  |  Expérience générale 
Évaluation :
4

The room and price is not the same as I reserved with Jesse

Mary R.  |  Premières impressions 
Évaluation :
3

The bathroom stay dirty (NOT IN THE OFFICE BUILDING SIDE BUT ON THE BUILDING SIDE NEXT TO THE LOT CLOSES TO 13TH STREET SIDE.

joseph b.  |  Premières impressions 
Évaluation :
5

The staff was great!! Very helpful & patient. The woman manager & her assistant, I can't remember their names at this moment, we're amazing & I will recommend this uhaul to my family & friends, every time! Merci.

sade d.  |  Premières impressions 
Évaluation :
5

The facility is wonderful no doubt due to the manager, Andrew Curry, and the team he developes. He creates a friendly environment and ensures every customers' experience is positive.

Forest H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rasoul b.  |  Premières impressions 
Évaluation :
5

All the personnel were very knowledgeable & helpful.

catherine m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nick S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nick S.  |  Expérience générale 
Évaluation :
1

My unit was broken into and the management had no empathy what so ever when contacted. No effort what so ever to assist with the burglary. I thought the building was secure with few cameras, and code set up building but I was wrong.

iram g.  |  Expérience générale 
Évaluation :
4

Pretty positive overall experience. Strong possibility that people are living in the facility overnight as - multiple times - I encountered people on the main floor after normal hours who were charging their phones, not moving things in or out & just generally not doing anything you would expect someone to do in a storage facility.

micheal t.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Benjamin N.  |  Expérience générale 
Évaluation :
4

The only thing that was a headache was the closing of the account. After we met with the agent to close the account (11/17) we continued to get notices for invoicing and late notices from Uhaul because the on site staff hadn't inspected the unit. I had to call two times to get this resolved and finally the unit was inspected and closed out in your system. Not a great final impression.

John K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clevis H.  |  Expérience générale 
Évaluation :
2

Customer service was horrible. I ask for receipt I was told they don't print receipt and I would receive an email. When I search email for receipt there was no email. I visited the 10th and Washington location to close out storage unit that I never use and didn't receive close out email confirmation and worse a bill was send to my emergency contact stated I owe for storage. I took lock off the storage unit in the same month I purchase unit because I didn't need the storage unit after all.

Patricia M.  |  Expérience générale 
Évaluation :
5

Clean, easy access, secure, but office staff, although were efficient, weren't friendly. ALSO, IN VIOLATION OF THE CITY ORDIANCE, NO CUSTOMER, VISITOR, OR EMPLOYEE WORE MASKS IN THE OFFICE OR IN THE STORAGE AREAS.

HARVEY S.  |  Expérience générale 
Évaluation :
2

When I purchase the storage unit it came with elevator services I had to catch a flight and store my property this was a nightmare as I had to rent a truck for nothing I had to carry heavy items up 4 flights of stairs this was super inconvenience back hurts and staff no help

Shakia P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNAMARIE S.  |  Expérience générale 
Évaluation :
1

I was advised via phone that my unit was free for 30 days. When I arrived, the person assisting me advised that they only do 30 days free for one-way truck rentals. I told her that uhaul rep who helped me did not say that. I was then escorted to my unit through a facility that was filthy.

Crystal B.  |  Premières impressions 
Évaluation :
5

Your service is excellent 👍

Wayne T.  |  Premières impressions 
Évaluation :
2

I am very disappointed in UHaul, this facility and the false advertising. I am also disappointed with this facilities inability to be loyal to its long-time customers. My parents have had a storage unit at this facility for over 10 years. I need a smaller unit now and I reserved one online. It never said the unit was obstructed online but when I was shown the unit in person there was a HUGE column right in the middle of the unit!! This unit is un-useable. Such false advertising and so I ended up having to purchase a much more expensive one and no one was willing to give me a discount since I was expecting to be paying the price of the falsely advertised unit. Also, there is even further false advertising online when it said I qualified for one free month of storage but when we came to pick up the truck, we were told that that does not apply to this facility. Again, no one was willing to honor what we saw online (and I have printed proof of the advertising). We tried to resolve these conflicts by asking for a manager but we were told that the man who manages this facility would not help us out. Once I am able to stop using this facility, I will.

Andrea S.  |  Premières impressions 
Évaluation :
4

Price to high

SHAWNE W G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHANIEL G.  |  Expérience générale 
Évaluation :
5

The folks at the front desk are awesome!

Santanu S.  |  Premières impressions 
Évaluation :
2

Storage unit they tried to give me was a mess, not climate controlled or prepared for a new customer. Then they tried to give me two separate 5x10 units though a I reserved one 10x10. Took me an hour and fifteen minutes to get storage unit check-in situated and am being charged $15 more per month for my unit than what I had reserved. Truck return was unsatisfactory, being charged $13+ for fuel though the gas gauge did not move I have proof of only putting two miles on the vehicle.

MURPHEE M.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ROSALYN W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joshua D.  |  Premières impressions 
Évaluation :
4

Did not get email confirmation of check out. Had to call 3 days later to get it emailed to me

Robin W.  |  Expérience générale 
Évaluation :
4

More parking would be a great improvement!

Kenneth B.  |  Expérience générale 
Évaluation :
5

MORE THAN WHAT I EXPECTED, I'M THRILLED TO HAVE MY BELONGINGS IN THIS SAFE, SECURED, WELL LIT PLACE. THANK YOU.

Stephen B.  |  Premières impressions 
Évaluation :
2

Was not able to honor my the free month of storage rental after renting a one way truck. Staff was more occupied enjoying each other than helping customers. The process of getting your storage access and filling the unit and payment was all very inefficient. However one employee did help me change my storage unit very easily however that seemed to mess up my check out process because my unit was never closed out and I was almost charged for the next month and a late fee.

Clarkson P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eliud R.  |  Expérience générale 
Évaluation :
1

Service elevator was broken on the day of my move out. The staff acted like it wasn't a big deal and told me that i'd have to wait a few hours up to a few days if I wanted to use it. Had to pay the movers extra $200 for the inconvenience

Zorbey C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TODD M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIFFANY T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine S.  |  Expérience générale 
Évaluation :
1

The day I was moving out the freight elevator stopped working. I had hired movers and had to pay them at least an hours more work because of that. My attempts to get a refund with the storage facility staff and customer service was time consuming and to no avail. Additionally, when I closed out my storage unit the staff did not close it out, I called several days later and they assured me I was all set. When I called about a different issue a week later they told me my unit was still active. If I had autopay set up I would have been charged for another month a week after I closed out. Overall a very poor experience and I will not be using UHaul again and directing my friends elsewhere as well.

Arden J.  |  Expérience générale 
Évaluation :
1

Your employees ripped me off with my truck rental. I will not use uhaul again.

Dena U.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PAKAWADEE S.  |  Expérience générale 
Évaluation :
5

There typically were insufficient flat carts available for the number of people in the facility at any one time. Several trips I needed to wait until someone freed up a cart. Perhaps an employee could be assigned a task to ensure that at least 4-5 carts are always available.

Linda K.  |  Expérience générale 
Évaluation :
5

This is my favorite U-Haul facility. Friendly team, clean building, great location. Thanks for making this a great location!

Douglas M.  |  Expérience générale 
Évaluation :
1

I spent over an hour trying to check in for my storage unit reserved 5 weeks ago. I was shown a unit completely different than what I reserved online and was subsequently told the unit I reserved online did not exist. I was forced to take the unit given due to an impending move. The staff was unable to provide an access card as the "system was down" so I was forced to come back to get an access card. Horrible experience and an example of blatantly deceptive and predatory business practices.

Holland S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Narasimha S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tracey E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William T.  |  Expérience générale 
Évaluation :
2

Disappointing customer service. The facility was fine. Clerks had bad attitudes...not customer friendly. Slow service. Waited in line for 30 minutes even though there were only 4 people in front of us. After they were done with a customer, they would delay waiting on the next customer. Get new staff!!!

Deborah M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alessandra P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L.  |  Expérience générale 
Évaluation :
3

It took us a whole hour to get situated, between waiting for someone to take us to the unit, then having to go back to sign the contract and pay, waiting some more time before someone could do that for us, bouncing between different computers as they figured stuff out. Staff were friendly, but the procedure is atrocious, and that's the fault of management.

JASON S.  |  Premières impressions 
Évaluation :
5

Great Service

biruk t.  |  Premières impressions 
Évaluation :
5

Great Staff, excellent service, friendly atmosphere

SCOTT A.  |  Expérience générale 
Évaluation :
3

I would like for the company once the person clean out there unit and pay there last bill for them to take them out of there system and not call them every month after telling them to pay for there unit other than that it was good

Beulah P.  |  Expérience générale 
Évaluation :
1

I never stored anything because the location of the unit was too dark & isolated. I'd never feel safe using it. Even during the day.

Shawna H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matt B.  |  Expérience générale 
Évaluation :
4

The front desk people were very nice and friendly. When we returned the truck to the return area the people there were not the nicest.

tanner K.  |  Premières impressions 
Évaluation :
3

Fix your online system to show what units are actually available

Kathleen W.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

EBONY M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David E.  |  Expérience générale 
Évaluation :
4

The staff was friendly but not the most knowledgeable when we checked in. When we closed out our account we still got a bill two weeks later but it was corrected when I emailed. The facility was clean, secure and convenient.

Krista H.  |  Expérience générale 
Évaluation :
5

Only one issue. Everytime I tried to pay on line, could not do. Even when I was told a couple of times that I would have access.

Anthony c.  |  Expérience générale 
Évaluation :
1

I've had my items stored at this location for years. Unfortunately, when I recently went to take stuff out of my unit I found people camping outside of it. I reported this to the staff, who did not seem to concerned but assured me the people would be removed. When I went back the next day, my lock had attempted to be broken and I could not get the key in. Again, staff did not seem concerned about the attempted break in. I was told they'd look at security footage, but never received any follow up. In speaking with the manager, Andrew, this situation seemed more like a nuisance to him that a real problem that people were living in his building and attempting to break in to units. I moved my stuff out ASAP and will never ever store there again, nor will I recommend this location to anyone. Stay away!!

Erin P.  |  Expérience générale 
Évaluation :
1

This U-Haul location seems to have a significant rodent problem. We found many (at least 50 if not more) rodent droppings on our stuff when we moved out. In addition, when we were all moved out of the storage unit I got verbal confirmation from the clerk that I was all set and that we'd get a confirmation email within a few hours. This did not happen and 2 days later they attempted to hit us with an additional month's payment and a late fee. While I was able to revert these charges after coming back in, I worry that this may be a deliberate attempt to get additional money out of clients. This location was also not willing to give us the 1-month free U-Haul promotion at first and we only got it after lengthy phone calls with customer service. So far, the vast majority of my interaction (3 related to truck rentals and 2 related to a storage unit) with U-Haul has been disappointing as their lack of incompetency has surprised me in a different manner every time - I really ought to learn my lesson..

Sebastian S.  |  Expérience générale 
Évaluation :
5

I'm looking forward to storing my things.

Melvyn M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aaron j.  |  Expérience générale 
Évaluation :
4

My son Charles Pitts, passed away on April 10, 2021 and did not get a chance to take advantage of the storage facility. I am his mom Lena, who had to remove his things from the storage unit with the help of my daughter, Sandra. My daughter interacted with the young lady manager who seemed very nice to her. Sorry we've forgotten her name.

Charles P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gary h.  |  Premières impressions 
Évaluation :
3

Please note: actual move out date and closure of account was on May 11, 2021. Not June 4. All late fees were incorrect and should be removed.

Frank d.  |  Expérience générale 
Évaluation :
5

Smooth running operation. Every was prompt, friendly, and helpful. Checked in quickly, saw the unit, and started loading!

EUGENE B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Catherine W.  |  Premières impressions 
Évaluation :
5

Thank you for your support and professionalism

PAUL C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phil N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D.  |  Premières impressions 
Évaluation :
5

The people working when we came were solving problems left and right, with a positive attitude.

Julie B.  |  Premières impressions 
Évaluation :