Customer Reviews for U-Haul Moving & Storage of South Philadelphia

11 790 évaluations

1015-25 S 12th St   Philadelphia, PA 19147
(@ Washington Av)

(215) 336-8080

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(215) 336-8080

1015-25 S 12th St
Philadelphia, PA 19147
(@ Washington Av)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Very friendly, efficient, and knowledgeable staff.

Malik D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
5

Excellent services.

Henry T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

William L. 
Évaluation :
1

The truck had a myriad of issues, which I've submitted through uhaul service. It was a downright dangerous thing to drive between the alignment, shocks, soft tires and failing brakes. Hasn't been addressed in anyway after my submission so I'm not sure if this truck is in circulation still, but if you get a ten foot truck with torn seats, mirrors that wont budge and a broken drivers side sunvisor that occasionally blocks your view, politely decline and ask for another ride.

Jonathan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler B. 
Évaluation :
5

I was told there was damage to the vehicle but am not aware of any damage to the truck

Joseph S. 
Évaluation :
5

More staff at the return station. The woman who helped me was great

Bryan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel C. 
Évaluation :
5

S.O.

Lyle M. 
Évaluation :
1

Scheduled an online pickup that was supposed to be available 24/7. Got to the Uhaul place and could not get my uhaul because the store was not set up for 24/7 pickup. Had to rebook a new Uhaul for the following day. Picked up the Uhaul and drove it back to my place to move out…. there was a deadlock on the back of the truck that we never received a key for. Overall wasted about 4 hours of my moving time just troubleshooting Uhaul problems, on the phone with customer service etc. Terrible terrible establishment and business. I reserved and payed nearly $500 for a Uhaul that i could not receive. Awful

Joseph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann A. 
Évaluation :
1

The original location i was given was padlocked shut, i had to get an additional uber another 20 minutes away and was nearly an hour late for my movers. There was a padlock stuck on the back of my vehicle which I had to go out and purchase boltcutters to remove myself.

Sarah E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

1) There was low tire pressure in one of the tires 2) The return process did not work. It failed to sense my location and would not let me proceed with uploading photos etc of the vehicle. 3) I still have not heard anything confirming the return of the truck nor received a bill even though I have been by the lot and seen that they have repositioned it from where I parked it with the other trucks. 4) The marked tank fullness upfront was higher than the actual tank fullness when I got in the truck by 1/8 tank.

Henry U. 
Évaluation :
5

The people at the pickup location were super. The best. The scheduling call center was honestly horrendous. Incredibly unhelpful, had zero interest in helping. The woman I spoke with put less than zero effort into helping me solve issues or answer any questions. For scheduling and that call center alone, I will try to avoid UHaul in the future. Again, the Uhaul employees at the pickup location were terrific.

John N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emir C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Laura S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sean D. 
Évaluation :
2

My experience with the truck and moving help was great. However, upon arriving at the location I started the online checkin process, and located my truck in the parking lot. When I went inside to receive the keys, I was yelled at by the store associate that I needed to cancel my order because she had given the same truck to another customer who was making their reservation in-store. I told her j didn't see this option and that if she needed to reassign me she would need to do so on her end. She then told every one in the store to stop their online check in process because it would mess up their systems in-store. After about 15 minutes she was unable to reassign my truck and frustratedly gave me the keys. I was simply following the instructions given when I made my reservation, that the computer systems for both the online and in-store checkin should be able to handle people using both at once.

Cara E. 
Évaluation :
2

I was really shocked at how unprofessional some staff members were at this location. When I arrived to pick up my truck, I waited close to half an hour when there was only 1 person in line before me. The staff member - who was working by herself - was joking out loud with another employee who claimed he didn't have anything to do and it was really off putting to see them not helping the people in line and still making a scene about how they had nothing to do/couldn't help anyone. When I return my truck I was charged double and had to get that fixed all the while each employee was badmouthing other employees not in the room about not knowing how to do their job. My favorite was when someone wasn't checking in the trucks and the employees said to each other, “He must still be taking a shit.” Really awesome service from this location!

Michael K. 
Évaluation :
1

I went to the address on my initial contract and they told me that I had the wrong place. I then had to pay for an uber to go to the location they told me (even though AGAIN I have the correct location on my receipt) and there was one clerk and 10 people in line. There was no equipment in the truck that I had rented. The only saving grace was the clerk who held her cool while some guy was giving her crap. She was helpful but it is not her fault that the location or Uhaul in general.

Melanie S. 
Évaluation :
2

A family member was able to change the email on my \ deceased uncle account and was able to gain access to my storage unit without my permission. and stole over 8k with of items without my consent. When I payed the overdue amount and cleaned out the storage and saw her info instead of mines. I was puzzled. the relative name or anything to give her access was not listed on the account at all. WORST PART IS I WILL NEVER GET THOSE ITEMS BACK AND IT WILL BE HARD TO TAKE HER TO COURT DUE TO UHAL EMPLOYEE NOT TAKING THE RIGHT PRECAUTIONS.

Reignald A.  |  Expérience générale 
Évaluation :
3

The facility looks a little grungy, but Tiffany (the storage manager) was incredible and went out of her way to make me feel safe and find me a unit! She's amazing.

Rachel A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Suzan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer D. 
Évaluation :
5

All the staff I worked with were very helpful and friendly, and the service was efficient.

Margaret L.  |  Premières impressions 
Évaluation :
2

I still have not been sent my receipt, which should include a refund for the dolly I rented but did not receive.

Kent M. 
Évaluation :
5

Damage to the vehicle wasn't updated, but great experience other than that.

Fernando T. 
Évaluation :
5

The people that work here are a great set of professionals. I had to rent two trucks two weeks in a row. They were friendly. The online system for online check in is horrible. The site is slow and inefficient, and it makes you jump through a lot of hoops, speaking to the people here gets you in and out quickly! Gold standard workers.

Brian C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Everett H. 
Évaluation :
4

The person who checked me in was super helpful !!

Magdalena S. 
Évaluation :
2

there was no one or so signage to tell how or where to return the truck

George K. 
Évaluation :
3

The key did not work well making it difficult to start.

ben P. 
Évaluation :
4

better signage to direct you to key drop box from equipment reutrn

Abdulmojeed E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C. 
Évaluation :
5

I liked the ease of the return. We were very tired and it was a seamless experience.

Bryan K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Reina K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carnell D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krystle G. 
Évaluation :
3

The counter person talked a little fast, but was trying to move quickly through a long line by alternating between computers. Some mix-up on location of vehicle. Nothing major. Also note- the sliding entrance door wasn't always opening from the outside. Sometimes people had to knock to get someone in line to come over and trigger the motion detector from the inside, so outside people could get in. Checking out afterwards was fast.

Eric L. 
Évaluation :
1

Truck was old, all doors very difficult to open (probably a key issue) and a lot of dents were not marked)

Philippe M. 
Évaluation :
3

Brake light broken, could have been pulled over for this. Tire & oil change warning lights were on. They assured me that it was fine & only due to broken sensors but I still worried about them as I was driving. Hard to ignore the warning lights. Staff was pleasant. Van was not filthy but not too clean either. Steering wheel really dirty & sticky.

Elena C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSAEL D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amal S. 
Évaluation :
3

The cell phone pick-up is awful. Everyone in line at customer service was waiting because it didn't work. Messages included " session expired" or "location not found" even when everything was updated. Several of us had uploaded licenses and that was not in the system either.

Patricia M. 
Évaluation :
3

The women working at the desk were amazing. But the 24/7 pick up option was a mess and the app/website for mobile pickup was not allowing me to pick up and kept sending me in a loop.

Zachary S. 
Évaluation :
5

quick and painless pick-up and return. However the email/website was a bit wonky. Still haven't gotten my receipt.

Lance L. 
Évaluation :
4

Made a reservation a month and a half in advance to pick up the truck in Newark, DE. Received a call from U-Haul the day before pickup that there are no trucks available in that area and I would have to travel 45 miles to a location in Lancaster, PA if I wanted a truck. Totally unacceptable and absolutely ridiculous. Why bother making a reservation in advance if they are not going to honor it? There is something terribly wrong with their system. Will never use U-Haul again.

Jay H. 
Évaluation :
2

The employees are rude for no apparent reason. When I approach the desk, they speak to me and other customers as if we are bothering them. This is just embarrassing for UHaul.

Nathanael N. 
Évaluation :
5

The customer service representative (the lady handling storage units) was extremely helpful and went above and beyond to help.

Jonathan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pharon Y. 
Évaluation :
5

Rien

vincent V. 
Évaluation :
4

A bit surprised to meet the checkkout person. He was a nice person but appeared to be age 14?

David Z. 
Évaluation :
5

It s ok. With me!

Milton D. 
Évaluation :
1

The truck I was given had a broken locking mechanism for the 10' box. The key to the truck was broken and had to be jiggled for 1-2 minutes before finally turning on the truck. Worst experience i have had with Uhaul yet

Orlando A. 
Évaluation :
1

I returned the van that I rented an hour before my time was up and with a full tank of gas. My total charge should have been around $50-60, but my receipt listed that I returned it four days after I actually did, with less than half a tank of gas, and I was charged $225. This is completely unacceptable and I wasted an entire morning trying to get it fixed. I had a terrible experience and will not be returning in the future.

Claire T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris M. 
Évaluation :
3

Service could be more friendly. Offer an orientation of the vehicle. People were talking over each other, made it hard to hear my individual.

MICHAEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cynthiar T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSCAR L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdulrahman A. 
Évaluation :
5

excellent experience

Tony L. 
Évaluation :
1

WILL NOT USE YOUR SERVICES AGAIN. SYSTEM DID NOT WORK AS IT SHOULD HAVE. I COULD NOT DROP OFF THE TRUCK AT THE TIME I WANTED BC THE EMPLOYEE GAVE ME WRONG DIRECTIONS THEN SHE LEFT AND NOBODY CONTACTED ME. THEN IWAS CHARGED $20 EXTRA!!

Ahmed A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jose C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua S. 
Évaluation :
2

Person we returned the equipment to was on their phone, not very interested in interacting with us. Also the person we picked up the utility dolly from did not acknolwedge us and just nodded his head to where we needed to go. The check in process was long - we were asked for the same information several times. Check in person seemed to be on the phone with someone on her earbuds at same time as working with us.

solomon D. 
Évaluation :
1

When I arrived no one was there to greet me. I entered where there was a pick up location. a person came out and yelled at me to move across the street. I went across the street and no one was there. I waited 15mins for someone to show up. Finally two young men showed up said to leave the key in the cup holder and to leave. It was 4:10pm on a Sunday and they were closing up for the day. I said that I should get paperwork that I returned it with the proper gas and it was in the same condition and they said I would get an email. I received an additional charge and I don't know what that is for? This is unacceptable. They had the truck running for awhile why it was sitting there. Someone should contact me and explain that charge because there should be no charge whatsoever.

Kim L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily H. 
Évaluation :
1

Very poor customer service

Asia F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

rob G. 
Évaluation :
3

You have a large lot and I was told by your employee that I could not leave my scooter on your lot and needed to park anywhere on the street.

Rufus W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas L. 
Évaluation :
4

Soft pretzels

CORY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIO S. 
Évaluation :
5

Very serious problem is happening the passenger mirror slides completely away from view when you're driving. I almost had several accidents that I didn't realize it was happening at first. Please correct this problem ASAP and if you need you can call me I can explain better. 215-817-3980 Dolores stafford

Dolores S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Azeem A. 
Évaluation :
3

Better communication between the branch offices and main 800 number locations. I extended rental on 800 location then I was contacted by branch location with opposite information about time and date return. We got it resolved but not necessary if right hand knew what left hand was doing..

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur S. 
Évaluation :
3

Provide a better understanding of mobile pickups.

Cordenne B. 
Évaluation :
4

The staff was very kind and efficient!

Ronai W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean R. 
Évaluation :
5

We returned our vehicle after hours and there were no spots left in the drop off area so we had to leave it in the pick up zone. We also weren't aware of the drop off policy of checking out the vehicle so we through the keys in the key drop accidentally. We wish we were told about the drop off process in more detail durning checkin.

Melanie H. 
Évaluation :
5

Drop off was fine.

Joseph K. 
Évaluation :
5

Customer service was good

Emir C. 
Évaluation :
3

I made an online reservation for a van for 3 days but when I arrived the desk clerk couldn't honor it because the vehicle was double-booked. I made it work, but I don't understand why the online reservation system and the local inventory control system aren't better integrated. I have had many good experiences with the staff at this location but they don't seem to have the support they need to provide good customer service.

Christa W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nathan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mauri R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

paul F. 
Évaluation :
3

Still haven't gotten a receipt

James N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT J M.  |  Expérience générale 
Évaluation :
5

Very helpful and friendly staff.

Miles D.  |  Premières impressions 
Évaluation :
5

Staff made the process painless. Quick, clear and efficient. So glad I came here.

Jaina L.  |  Premières impressions 
Évaluation :
5

The staff was helpful and courteous.

Yvone M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Madina S.  |  Expérience générale 
Évaluation :
5

Good evening, I just was sharing my experience with my hairdresser today . Telling her thankful I was that for the length of time that my belongings were in storage . How grateful I am that my things where still in great condition. And that I would Recommend U-Haul to my family members and friends if they ever needed storage space. And how we feel like we where family, because if the length of time I use storage with U-Haul . Thank you again.

donyae t.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C.  |  Premières impressions 
Évaluation :
4

Price can be lower.

foster m.  |  Premières impressions 
Évaluation :
5

I needed a storage unit same day and was able to secure a unit at this facility quickly and easily. I appreciated the hospitality from the women at the front desk. They were great and answered my questions. One of the women walked me to the unit across the street which I really appreciated. I was able to rent a unit on the ground floor which made move-in so much faster. I will recommend this location in the future. Merci.

Jessica B.  |  Premières impressions 
Évaluation :
4

Excellent

vernon p.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

IVON F.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kathryn N.  |  Expérience générale 
Évaluation :
3

I found out after I was there that the access hrs were now limited to only business hrs, which is different from the website. Otherwise, the staff was friendly and helpful.

Gretchen W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur L.  |  Expérience générale 
Évaluation :
4

Being able to access the storage unit 24/7 would be a lot better for my schedule

Lauren P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brian m.  |  Premières impressions 
Évaluation :
3

Customer service is HORRIBLE and the spaces are way too expensive

Maeve H.  |  Expérience générale 
Évaluation :
5

Shannon, the storage manager is a stellar employee! She went above & beyond for me during the most difficult year of my life! She is an asset to the UHAUL corp. and sets an example for everything you'd want in an employee, especially at a managerial level.

gina a.  |  Expérience générale 
Évaluation :
4

The room and price is not the same as I reserved with Jesse

Mary R.  |  Premières impressions 
Évaluation :
3

The bathroom stay dirty (NOT IN THE OFFICE BUILDING SIDE BUT ON THE BUILDING SIDE NEXT TO THE LOT CLOSES TO 13TH STREET SIDE.

joseph b.  |  Premières impressions 
Évaluation :
5

The staff was great!! Very helpful & patient. The woman manager & her assistant, I can't remember their names at this moment, we're amazing & I will recommend this uhaul to my family & friends, every time! Merci.

sade d.  |  Premières impressions 
Évaluation :
5

The facility is wonderful no doubt due to the manager, Andrew Curry, and the team he developes. He creates a friendly environment and ensures every customers' experience is positive.

Forest H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rasoul b.  |  Premières impressions 
Évaluation :
5

All the personnel were very knowledgeable & helpful.

catherine m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nick S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nick S.  |  Expérience générale 
Évaluation :
1

My unit was broken into and the management had no empathy what so ever when contacted. No effort what so ever to assist with the burglary. I thought the building was secure with few cameras, and code set up building but I was wrong.

iram g.  |  Expérience générale 
Évaluation :
4

Pretty positive overall experience. Strong possibility that people are living in the facility overnight as - multiple times - I encountered people on the main floor after normal hours who were charging their phones, not moving things in or out & just generally not doing anything you would expect someone to do in a storage facility.

micheal t.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Benjamin N.  |  Expérience générale 
Évaluation :
4

The only thing that was a headache was the closing of the account. After we met with the agent to close the account (11/17) we continued to get notices for invoicing and late notices from Uhaul because the on site staff hadn't inspected the unit. I had to call two times to get this resolved and finally the unit was inspected and closed out in your system. Not a great final impression.

John K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clevis H.  |  Expérience générale 
Évaluation :
2

Customer service was horrible. I ask for receipt I was told they don't print receipt and I would receive an email. When I search email for receipt there was no email. I visited the 10th and Washington location to close out storage unit that I never use and didn't receive close out email confirmation and worse a bill was send to my emergency contact stated I owe for storage. I took lock off the storage unit in the same month I purchase unit because I didn't need the storage unit after all.

Patricia M.  |  Expérience générale 
Évaluation :
5

Clean, easy access, secure, but office staff, although were efficient, weren't friendly. ALSO, IN VIOLATION OF THE CITY ORDIANCE, NO CUSTOMER, VISITOR, OR EMPLOYEE WORE MASKS IN THE OFFICE OR IN THE STORAGE AREAS.

HARVEY S.  |  Expérience générale 
Évaluation :
2

When I purchase the storage unit it came with elevator services I had to catch a flight and store my property this was a nightmare as I had to rent a truck for nothing I had to carry heavy items up 4 flights of stairs this was super inconvenience back hurts and staff no help

Shakia P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNAMARIE S.  |  Expérience générale 
Évaluation :
1

I was advised via phone that my unit was free for 30 days. When I arrived, the person assisting me advised that they only do 30 days free for one-way truck rentals. I told her that uhaul rep who helped me did not say that. I was then escorted to my unit through a facility that was filthy.

Crystal B.  |  Premières impressions 
Évaluation :
5

Your service is excellent 👍

Wayne T.  |  Premières impressions 
Évaluation :
2

I am very disappointed in UHaul, this facility and the false advertising. I am also disappointed with this facilities inability to be loyal to its long-time customers. My parents have had a storage unit at this facility for over 10 years. I need a smaller unit now and I reserved one online. It never said the unit was obstructed online but when I was shown the unit in person there was a HUGE column right in the middle of the unit!! This unit is un-useable. Such false advertising and so I ended up having to purchase a much more expensive one and no one was willing to give me a discount since I was expecting to be paying the price of the falsely advertised unit. Also, there is even further false advertising online when it said I qualified for one free month of storage but when we came to pick up the truck, we were told that that does not apply to this facility. Again, no one was willing to honor what we saw online (and I have printed proof of the advertising). We tried to resolve these conflicts by asking for a manager but we were told that the man who manages this facility would not help us out. Once I am able to stop using this facility, I will.

Andrea S.  |  Premières impressions 
Évaluation :
4

Price to high

SHAWNE W G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLY P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHANIEL G.  |  Expérience générale 
Évaluation :
5

The folks at the front desk are awesome!

Santanu S.  |  Premières impressions 
Évaluation :
2

Storage unit they tried to give me was a mess, not climate controlled or prepared for a new customer. Then they tried to give me two separate 5x10 units though a I reserved one 10x10. Took me an hour and fifteen minutes to get storage unit check-in situated and am being charged $15 more per month for my unit than what I had reserved. Truck return was unsatisfactory, being charged $13+ for fuel though the gas gauge did not move I have proof of only putting two miles on the vehicle.

MURPHEE M.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ROSALYN W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joshua D.  |  Premières impressions 
Évaluation :
4

Did not get email confirmation of check out. Had to call 3 days later to get it emailed to me

Robin W.  |  Expérience générale 
Évaluation :
4

More parking would be a great improvement!

Kenneth B.  |  Expérience générale 
Évaluation :
5

MORE THAN WHAT I EXPECTED, I'M THRILLED TO HAVE MY BELONGINGS IN THIS SAFE, SECURED, WELL LIT PLACE. THANK YOU.

Stephen B.  |  Premières impressions 
Évaluation :
2

Was not able to honor my the free month of storage rental after renting a one way truck. Staff was more occupied enjoying each other than helping customers. The process of getting your storage access and filling the unit and payment was all very inefficient. However one employee did help me change my storage unit very easily however that seemed to mess up my check out process because my unit was never closed out and I was almost charged for the next month and a late fee.

Clarkson P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eliud R.  |  Expérience générale 
Évaluation :
1

Service elevator was broken on the day of my move out. The staff acted like it wasn't a big deal and told me that i'd have to wait a few hours up to a few days if I wanted to use it. Had to pay the movers extra $200 for the inconvenience

Zorbey C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TODD M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TIFFANY T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine S.  |  Expérience générale 
Évaluation :
1

The day I was moving out the freight elevator stopped working. I had hired movers and had to pay them at least an hours more work because of that. My attempts to get a refund with the storage facility staff and customer service was time consuming and to no avail. Additionally, when I closed out my storage unit the staff did not close it out, I called several days later and they assured me I was all set. When I called about a different issue a week later they told me my unit was still active. If I had autopay set up I would have been charged for another month a week after I closed out. Overall a very poor experience and I will not be using UHaul again and directing my friends elsewhere as well.

Arden J.  |  Expérience générale 
Évaluation :
1

Your employees ripped me off with my truck rental. I will not use uhaul again.

Dena U.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PAKAWADEE S.  |  Expérience générale 
Évaluation :
5

There typically were insufficient flat carts available for the number of people in the facility at any one time. Several trips I needed to wait until someone freed up a cart. Perhaps an employee could be assigned a task to ensure that at least 4-5 carts are always available.

Linda K.  |  Expérience générale 
Évaluation :
5

This is my favorite U-Haul facility. Friendly team, clean building, great location. Thanks for making this a great location!

Douglas M.  |  Expérience générale 
Évaluation :
1

I spent over an hour trying to check in for my storage unit reserved 5 weeks ago. I was shown a unit completely different than what I reserved online and was subsequently told the unit I reserved online did not exist. I was forced to take the unit given due to an impending move. The staff was unable to provide an access card as the "system was down" so I was forced to come back to get an access card. Horrible experience and an example of blatantly deceptive and predatory business practices.

Holland S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Narasimha S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tracey E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William T.  |  Expérience générale 
Évaluation :
2

Disappointing customer service. The facility was fine. Clerks had bad attitudes...not customer friendly. Slow service. Waited in line for 30 minutes even though there were only 4 people in front of us. After they were done with a customer, they would delay waiting on the next customer. Get new staff!!!

Deborah M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alessandra P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L.  |  Expérience générale 
Évaluation :
3

It took us a whole hour to get situated, between waiting for someone to take us to the unit, then having to go back to sign the contract and pay, waiting some more time before someone could do that for us, bouncing between different computers as they figured stuff out. Staff were friendly, but the procedure is atrocious, and that's the fault of management.

JASON S.  |  Premières impressions 
Évaluation :
5

Great Service

biruk t.  |  Premières impressions 
Évaluation :
5

Great Staff, excellent service, friendly atmosphere

SCOTT A.  |  Expérience générale 
Évaluation :
3

I would like for the company once the person clean out there unit and pay there last bill for them to take them out of there system and not call them every month after telling them to pay for there unit other than that it was good

Beulah P.  |  Expérience générale 
Évaluation :
1

I never stored anything because the location of the unit was too dark & isolated. I'd never feel safe using it. Even during the day.

Shawna H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matt B.  |  Expérience générale 
Évaluation :
4

The front desk people were very nice and friendly. When we returned the truck to the return area the people there were not the nicest.

tanner K.  |  Premières impressions 
Évaluation :
3

Fix your online system to show what units are actually available

Kathleen W.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

EBONY M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David E.  |  Expérience générale 
Évaluation :
4

The staff was friendly but not the most knowledgeable when we checked in. When we closed out our account we still got a bill two weeks later but it was corrected when I emailed. The facility was clean, secure and convenient.

Krista H.  |  Expérience générale 
Évaluation :
5

Only one issue. Everytime I tried to pay on line, could not do. Even when I was told a couple of times that I would have access.

Anthony c.  |  Expérience générale 
Évaluation :
1

I've had my items stored at this location for years. Unfortunately, when I recently went to take stuff out of my unit I found people camping outside of it. I reported this to the staff, who did not seem to concerned but assured me the people would be removed. When I went back the next day, my lock had attempted to be broken and I could not get the key in. Again, staff did not seem concerned about the attempted break in. I was told they'd look at security footage, but never received any follow up. In speaking with the manager, Andrew, this situation seemed more like a nuisance to him that a real problem that people were living in his building and attempting to break in to units. I moved my stuff out ASAP and will never ever store there again, nor will I recommend this location to anyone. Stay away!!

Erin P.  |  Expérience générale 
Évaluation :
1

This U-Haul location seems to have a significant rodent problem. We found many (at least 50 if not more) rodent droppings on our stuff when we moved out. In addition, when we were all moved out of the storage unit I got verbal confirmation from the clerk that I was all set and that we'd get a confirmation email within a few hours. This did not happen and 2 days later they attempted to hit us with an additional month's payment and a late fee. While I was able to revert these charges after coming back in, I worry that this may be a deliberate attempt to get additional money out of clients. This location was also not willing to give us the 1-month free U-Haul promotion at first and we only got it after lengthy phone calls with customer service. So far, the vast majority of my interaction (3 related to truck rentals and 2 related to a storage unit) with U-Haul has been disappointing as their lack of incompetency has surprised me in a different manner every time - I really ought to learn my lesson..

Sebastian S.  |  Expérience générale 
Évaluation :
5

I'm looking forward to storing my things.

Melvyn M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

aaron j.  |  Expérience générale 
Évaluation :
4

My son Charles Pitts, passed away on April 10, 2021 and did not get a chance to take advantage of the storage facility. I am his mom Lena, who had to remove his things from the storage unit with the help of my daughter, Sandra. My daughter interacted with the young lady manager who seemed very nice to her. Sorry we've forgotten her name.

Charles P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gary h.  |  Premières impressions 
Évaluation :
3

Please note: actual move out date and closure of account was on May 11, 2021. Not June 4. All late fees were incorrect and should be removed.

Frank d.  |  Expérience générale 
Évaluation :
5

Smooth running operation. Every was prompt, friendly, and helpful. Checked in quickly, saw the unit, and started loading!

EUGENE B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Catherine W.  |  Premières impressions 
Évaluation :
5

Thank you for your support and professionalism

PAUL C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phil N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D.  |  Premières impressions 
Évaluation :
5

The people working when we came were solving problems left and right, with a positive attitude.

Julie B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Morrin R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John F.  |  Expérience générale 
Évaluation :
5

The facility was very excellent I was very pleased over all the staff was very helpful and supportive in every way Thank you for being there for me I will miss the staff and location Be blessed........

melvin m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sara R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony c.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter M.  |  Premières impressions 
Évaluation :
5

Place is always clean. Staff is pretty fast with service

Todd J.  |  Premières impressions 
Évaluation :
1

During the drive-over (One-Way from Ithaca to Philadelphia) we had gotten confirmation that while we couldn't drop off our U-Haul trailer at this Philadelphia location, we could still store our things here and then drop it off at the next Philadelphia location. We got oral confirmation from both locations that the 1-month free storage promotion that U-Haul was advertising for all one-ways applied. After we arrived, we got a quick walkthrough by one of the store clerks of the storage unit we'd be using and got another oral confirmation of the promotion from her. But then, as we were about to sign the contract, the other store clerk denied that the promotion applied and that any oral confirmation had occurred. At this point we had already partially unloaded. After a long period of time (about 1 hour), we finally got U-Haul customer service to reach the location's manager who confirmed that the promotion obviously applied thereby resolving our dispute. We have no idea why the other clerks were so adamant that it didn't apply. Were they attempting to use the time constraint and our partially unloaded stuff as leverage to hold us up and force us to just sign and pay? We will never know, but their rude demeanor about us just wanting to resolve the situation was unacceptable. This long delay forced us to rush as fast as we could with the unloading process (and the delivery of the trailer to the other U-Haul location since this one didn't accept any for some reasons) to finish everything before the storage doors closed at 5pm. An absolute nightmare that could have easily been avoided. We are hopeful that the eventual move-out will be less awful.

SEBASTIAN S.  |  Premières impressions 
Évaluation :
5

Your staff were very professional, helpful and a pleasure to deal with.

AARON P.  |  Expérience générale 
Évaluation :
4

The only issue we had was that they were out of disc locks.

Krista H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa S.  |  Expérience générale 
Évaluation :
5

T,he staff were very professional, helpful, and knowledgeable. We will gladly recommend your facility.

AARON P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERBOYS L.  |  Expérience générale 
Évaluation :
5

It was a convenient location, great service, and safe. I needed to store my stuff longer than anticipated (20 months) but it was a great experience.

Najah B.  |  Expérience générale 
Évaluation :
5

Staff was great

Preston W.  |  Expérience générale 
Évaluation :
2

The staff was very kind and frequently helpful. The issues include climate control was not maintained, a temperature monitor reported many incidents of it being over 100degrees. My belongings went in without bugs or rodents and were infested with both on pick up. The floor is uneven bumpy and rough like planks it causes everything to fall of your cart due to extreme vibration. There is non existent signage to find locker numbers. The square footage of storage units is inaccurate due to pipes & ductwork using air space. The hallway overhead clearance is too low.

Jerry C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruno C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zachary S.  |  Expérience générale 
Évaluation :
1

This was by far the worst experience ever. If you care to know feel free t set up a call as it is too long to type!

Tanya G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexa S.  |  Expérience générale 
Évaluation :
3

Came to check out with my preordered unit. The guy at the desk wasn't wearing his mask over his nose or mouth the entire time I was there. Went to look at unit and it was dirty, had an open roof with spots clearly showing where someone had broken in, then the really lovely lady showed us two more units but the first the entire floor smelled like smoke and I ended up going with the second which is so much smaller than the one I booked.

JANA H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

patrica j.  |  Premières impressions 
Évaluation :
5

U-haul storage is/was a safe haven, to store, & secure my belongings, allowing me to concentrate on other pressing matters, their timing, & staff was kind, considerate, courteous, & helpful making it extremely easy to access my belongings! Thank you u-haul, happy holidays, & many more!

gregory j.  |  Expérience générale 
Évaluation :