Évaluations des clients U-Haul Moving & Storage of South Sarasota

Truck was totally empty when I picked it up

The General manager of the south Sarasota location on Tamiami is who I was working with, and he was incredible. Made the trip easy and painless and he was very patient with me. I approve of not only this experience but this specific employee.

Tommy and the rest of the team are awesome! Great customer service. Keep it up guys and thank you for everything!

Clerk had difficulty getting bill together. Got a call yestetday asking if my reservation was picked up. Told the gentleman it was returned yesterday and picked up on Saturday.

Person who assist me during the return of the trailer was extremely rude

Jonathan and all the team are great, extremely helpful

Great staff!!

Exterior was clean. Interior was full of cigarette ashes and chocolate fingerprints in drivers area.

This location does a very good job. I drive a bit farther but I find it to be worth it. In and out time is very quick.

All went very well. Tommy

Very much on top of things even though they were extremely busy. The lot was full yet she checked us in with no problem.

The owner helped me and was extremely polite, and helpful.

They needed an additional employee to help with rentals.

You not only charged me $1453.38 yesterday you also charged me $1260.30 today when it was supposed to be a refund l. I'm so furious right now and it is so very unacceptable!!!!! You said I would be refunded yet you double charged me. This needs to be fixed now and do not run my card ever again I do authorize another charge. I'll be calling my bank in the morning to dispute all transactions. You're going to ruin me being able to close on my home. This is absolutely the worst experience I've ever dealt with. I've been charged an absurd amount now and been charged 4 times!!!!

Company chose to do maintenance on their website in the middle of the day, which caused a delay in being checked in.

Cherokee was very helpful from beginning to end. Great customer experience.

Pot side Equipment hand off and return folks were fantastic.

Online check in did not work well. Frustrating experience. Had to go inside to pick up truck

Excellent service

Awful customer service. Some employees have very arrogant attitude. They should not work in customer service.

The wheel straps were rubbed through about 50% on the right side and the right side ratchet was all rusted out making It insanely hard to use. I'm not a small guy so I took care of it with some brute force but still, it's something needing addressed. The staff at this location were amazing!! Friendly, helpful, and courteous!!!

More inventory on common most popular 15' trucks with ramp available at above location.

No masks. None. Stupid plexiglass doesn't prevent Covid-19. Made a “touch free“ reservation only to have it be completely fuddled when I tried to pick up my van. I had to go inside where mask precautions were not being used… App sucks. Older gentleman who works there is very grouchy and gave me hairy eyeballs both at pick up and drop off. I've use this location many times and unfortunately, I won't be back.

Instead of the other customers. I need help from uhaul myself. I rent a auto transport from Sarasota uhaul. Told them that I needed the trailer for a day. But got charge for two days. I returned it in one day. Will and explain later like soon. Why?. I will and have plans to rent later real soon. My number is (321) 626-6769. I told them at Sarasota of my plan. Hope to hear from you soon.

The drop off was excellent.

In & out in no time, hassle free

I had a u-haul dealer in the sarasota so I know how it should work to much confusion training lacking charged wrong trailer charged for insurance did not accept it they were happy I used a credit card so they could charge whatever they wanted Dan

Higher more knowledgeable workers who aren't nasty to customers and who actually want to be there.

Only talked with employees over the phone, professional and helpful.

Attendant was professional and friendly and gave advice on how to switch my plates to the state since I just moved in.

An emplioyee named JESSE was sensational. Place was a bid disorganized and some folks were standing around waiting, me included, and Jesse came on the clock within ten minutes everything was flowing. My experience prior to Jesse's arrival had me wondering if I was doing the right thing. Jesse met me on return also, and handled the process with ease. GOOD MAN. If I still had my business, I would offer him a slot working with me.

Johnathan provided 1st class service.

they had to check thru several trailers to find one that the lights worked properly. time frame took over an hour, this was totally unacceptable the employees at this location did their job properly. just bad maintenance on uhauls equipment

Getting in and out of the lot is difficult, be sure you know where the entrance and exits are. Also, to work with the staff (prior to picking up the unit) it was necessary to park across the street and this was not readily apparent upon pulling in.

Seats were not vacuumed. People were Nic and efficient.

the online check in app did not work, so I had to go inside.

Employees not wearing masks, nor requiring customers to do so. Stupid is as stupid does.

Terrible experience . I've been sent all over 6 different locations to return the trailer. Nobody would accept it. I drove hours and MILES to return it. RIDICULOUS!!!!!! The drop off location was good. Finally!! After hours and a lot of phone calls. All this after driving from Florida to South Carolina

No parking. People were yelling and beeping at us as my wife was trying to get into the drivers seat as I was trying to get out of the drivers seat to go into the office. The office clerk mumbled his explanation of the rules. It was apparent he's given verbal explanations so many times that this was an exhausting effort for him. I pre-booked online and gave all my information as requested. That was a waist of time because I had to do it again with the mumbling clerk. Then he got a associate to get me my 10 foot box truck. The man brings me the truck, but doesn't explain anything about the truck. He was just trying to get away from the truck as soon as possible. It's a good thing I'm have basic smart phone knowledge because I completed my check in and inspected the vehicle prior to leaving. It would have been nice if someone told me I had to complete my check-in as I left the office. I've had better explanations from car rental places when I pick up their vehicles. I did my homework prior to arriving at the UHaul establishment so I knew what to expect from the staff. Prior reviews also complained about the parking. I'm used to dealing with difficult people so I just ignored the rude men beeping and yelling at me and my wife.

Perfection!

Always consistently good and professional service!

Keep up what you are doing.

Staff was awesome - very much- truly awesome

Staff was AWESOME.

Amazing customer service!

The employees at this location are top notch. They are the most professional and best people I’ve had dealings with in the storage industry

90 degrees is unacceptable. I understand it's Florida summer...but advertising a place as "climate controlled" should mean the temperature is controlled. I took pictures of the thermostat in the faciliy. Right when we got there it was at 90. After 15 mins it crept up to 94. When I brought this to the staff's attention, they didn't seem to think it was a problem. One of the associates even joked that the facility was without A/C for 2 full weeks last month. I was storing expensive, handmade acoustic guitars...

Andrew was great to work with and explained everything about the storage unit

Very helpful and courteous staff. Thank you!

Originally finding a place to park and access to our space was difficult. You all made some changes and improvements and things were much better.

The storage area is clean. The only negative is the height of the units is only 6" and the door entrance is even shorter.

Staff was great! Thank you!!

:)

A real lifesaver and the staff is super friendly!

Very professional and friendly staff. Ceiling space in storage unit is very low, but workable.

Was very very aggressively confronted by employee for not placing packing material in trash... which turned out to be dumpster that was not visible and located behind the facility.

Very polite and Friendly With us With respect Thanks again!

Very bad bug problem clock roaches crawling all over I am heart broken having to leave my life there

We used U-Haul storage unit for 6 months. People are very friendly and helpful. Thank you so much.

Thank you for being kind and helpful.

Very professional and friendly staff.

Very helpful and professional

Very good service and the employees were very good

I was told I had a free month s storage but didn't get it because it was on the second floor check before you book a storage unit . If it is on the second floor you have to haul it on your own .

Excellent staff , especially Jose who assisted me greatly due to a recent debilitating injury. I have nothing but high marks for the store and will definitely rent from them again. Randy Dunkle

I wish it wasn't on the 2nd floor up a flight of stairs but I like that it is climate controlled and clean.

I do not have words to discribe how helpful and Cortez they are. They make my move easy.

Very friendly people. They did every thing to resolve my dificulties . I righ recomend .

We called to let them know we where delayed in moving. We will be using U-Haul in 3 weeks when we are ready to move to Florida. Thank you.

The staff took care of me and were helpful. I just wish they would have unloaded my trailer for me....lol

Very friendly and helpful.

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Access to storage rooms is limited, must open large garage door, if trucks are not in the way. The only alternative is to go through the main store with cart. Not user friendly at all.