Customer Reviews for U-Haul Moving & Storage of Spring

Évaluation :

5

The people were awesome and I really liked the ability to book everything online. The truck was pretty old and had a ton of miles but it did what it was supposed to. I sure was eyeing some of the newer shiny trucks on the lot...😁

Évaluation :

1

More employees and better customer service. I waited 20-30 minutes in line, which ate into my contract time. Employee was rude. I said, "I just need to pick up the keys and the dolly." Employee: "So you're returning." Me: "No, I'm picking up a truck." Employee: "Ok, you're dispatching." Me: *confused face* Employee: "Are you receiving or dispatching?" Me: "I don't know. I'm picking up a truck to go move." Employee: "Last name."

Évaluation :

5

David went above and beyond to insure I was taken care of!

Évaluation :

5

Love the self checkin/out feature

Évaluation :

5

Another great experience with this location. The staff was friendly and knowledgeable. The equipment was easy to locate and ready for use. Very little wait time for check in or check out.

Évaluation :

4

The employees inside were rude and not helpful. A gentleman on the lot named William Arrington was AWESOME! Very helpful, friendly and a very hard worker! He is the reason we will come back to this location in the future for our uhaul needs.

Évaluation :

2

terrible customer service

Évaluation :

4

This particular location was a pleasant experience overall , the were very accommodating and helpful !!

Évaluation :

4

Staff was too loud. You can hear them talking about other people's business.

Évaluation :

1

Over charged by 10 miles and did not request nor ask for a dolly, Never used nor broke the seal but was 7 $. The young lady who checked me in was very polite and professional. The store was clean and had coffee and water.

Évaluation :

3

Can I apply my AAA discount please. I'm a AAA premium member

Évaluation :

1

Customer service was the absolute worse! From the moment I stepped in the doors two employees made a comment of me being an inconvenience to them. The cashier was agitated about something, and wouldn't give proper instructions on where to go or to grab my contract and got mad that I “can't listen to her!” I've been to this location numerous times and never had an experience like this time. It makes me not want to return!

Évaluation :

2

The customer service at the desk was excellent, fast, helpful and friendly. I would have given a much higher rating....However, an additional rental day was tacked on to my bill including additional insurance fees for that day. Picked up at 11:22 on Saturday. Checked in at 11:20 Sunday. Charged for 2 days rental and insurance????? Not happy.

Évaluation :

4

My only complaint would be that the site said there was elevators and there weren't. We had to carry heavy washer and dryer up a flight of stairs.

Évaluation :

5

Great service. Friendly service.

Évaluation :

3

It was what i needed... just business and no frills......

Évaluation :

5

Quick and easy. Great staff.

Évaluation :

5

💯💪

Évaluation :

4

I was asked to pick up the AT in a different location due to liability sinceI was going to unload the vehicle to load more furniture at a different location. The only issue was that the different location was terrible and the man tried to scam me. I ultimately got a refund, but it ruined my experience.

Évaluation :

5

Keep on doing whatcha doing.

Évaluation :

1

I originally went to get a 26' truck and that one was available and then I got a 20' truck and it had a blown out tire. I got all the way home before noticing it and had to return it to the store. Then I got a second 20' truck and it had an exhaust leak and then o once again got another truck which had a chunk missing from a tire as well. Then the final truck I got was fine. I know it is part of the protocol to check the trucks when they get back from being rented. This was not done in numerous trucks. The person that rented me all the trucks was the general manager which should mean she is the one responsible for following this protocol. It was not followed. I could have been seriously hurt if I loaded the truck with the blow out of the second tire blew too. There's no reason a truck that is unsafe should be allowed to be used by the public. This store really needs to be fixed.

Évaluation :

5

Excellent service received while dropping off the trailer.

Évaluation :

4

Please make sure you guys do double check the paper work and gas gauge. Sometimes the paperwork is off and customer could potentially be over charged.

Évaluation :

5

I think the staff at this location is very knowledgeable and truly willing to listen to the customer and their moving needs. The self-return feature is very user friendly and within just a few minutes I was all done and on my way! Thanks, I will be a repeat customer!

Évaluation :

5

Professional great service

Évaluation :

5

Very helpful great experience

Évaluation :

5

Christina is hott! 🔥🔥🔥

Évaluation :

1

I paid for a storage locker. I didn't move anything any so the manager decided to give my locker to another person.

Évaluation :

5

The customer service representative was so courteous, helpful and professional. From the customer service representative to everyone outside, I really appreciated their professionalism and effort to get me going on my way.

Évaluation :

5

The Spring TX GM, Christina Simpson, was very helpful and professional as well of the rest of the staff with helping me with my U-Box.

Évaluation :

5

Nothing to change keep up the good work.

Évaluation :

3

They were too busy to help me load the 48 blankets and appliance dolly. Also, at least a dozen and half of the blankets were damp or wet. I laid some of them out to dry, but couldn't use about a dozen of them.

Évaluation :

3

Fix your app so I don't have to check in on it and go inside and check in. Also I rented a van and was told I could pick up keys after the location closed. This was a lie.

Évaluation :

3

This location need major counter help..

Évaluation :

5

Nothing. Always my go to U Haul location. Personnel amical.

Évaluation :

5

Very courteous, professional and friendly staff.

Évaluation :

5

Bent over backwards to help every time I go there

Évaluation :

5

Initially my experience was awful. I reserved a truck weeks in advance and got a call the evening prior that they didn't have a truck for me at the location I selected but their was one far away. I called and to no avail couldn't get a truck. My husband went to this location and they made it happen. So we got our truck at our reserved time only a few miles from our house. They had the greatest customer service and even when we brought our truck back the gentleman who greeted us was all smiles and amazing. This location is absolutely amazing.

Évaluation :

5

Excellent staff.

Évaluation :

5

Cedric and Breanne were awesome, but I have to say, and I didn't catch his name but one employee helped me unhook after hours. He was my HERO. I was tire, had a long day, and traffic was horrible and yet one employee saw me and help unhook the trailer. I would would give 10 stars if I could. Thanks

Évaluation :

2

What is the point in making a reservation for a trailer when the customer is reliant on the previous customer returning the trailer? Would be nice if there was a notification that no trailer was available.

Évaluation :

5

I love this place

Évaluation :

5

Excellent customer service

Évaluation :

5

Very polite crew

Évaluation :

5

N/A. They were friendly,

Évaluation :

5

All staff very professional

Évaluation :

5

It was excellent customer service they was fast and efficient

Évaluation :

5

Staff all knowledgable and courteous. Feels real clean and safe here.

Évaluation :

5

I had one broken 32" vase. The replacement value is 18,00 $ on sale. I think I can get it at that price again. I need to know how to place the claim. Raymond did explain, but I did not have anything to write the instructions down.

Évaluation :

4

The manager is awesome! All staff was courteous and professional

Évaluation :

5

seamless and easy

Évaluation :

5

The staff was very helpful, friendly and accommodating during a very stressful time Uhaul showed up and showed out !!!!

Évaluation :

5

Everyone was great

Évaluation :

5

Very Good customer service

Évaluation :

5

The units was nice, the staff was nice and they make sure that you have a safe environment for your belongings

Évaluation :

3

The only complaint I really have is that you just kept going up on the rent every year when I put my things in there in 2015 I was paying 130 and I had to stop it because had gone up to 160 and was still raising the rent and as a result of lost everything I did. I had moved out of state and had no way I could not afford to come and get my things if there was anyway I could have I would've done it

Évaluation :

5

Christina is the BEST! First time Mover and she made me feel so special and unique

Évaluation :

5

Christina and her crew are all well trained individuals who are a credit to their industry. Everybody there has been well trained and is well versed in the importance of good customer service. Christina has done an excellent job of seeing that her people are well trained and very helpful. I have done business there for the past few years and have never had a bad experience. I highly recommend this location. Capt. Tom Drake

Évaluation :

2

I cancelled my unit and they sent me a bill for the next month that I wasn't using it

Évaluation :

5

Christina the manager goes above and beyond to ensure customer satisfaction. She helped me in my time of need ..thank you !!

Évaluation :

4

I went to UHaul in order to rent one storage unit. The gentleman who assisted me stated he didn't usually help with storage units. Additionally, the computer seemed to be causing some issues. The process to get me into the computer took a while. About a month later, I received a call asking if I had moved out of one of my storage units. I explained that I only rented one unit and didn't know what the reference to a second unit was about. The person who I spoke with on the phone stated I must have accidentally been put in two units and stated they would take care of it. I then received an email reminding me about payment for the second unit. I called again and was told I would be removed from the second unit. I hope I have been removed from the second unit.

Évaluation :

5

I am very happy with U-Haul I was unable to fly to Texas for over 2weeks and U -haul box was already here and Raymond gave more time to get here and take care of my storage THANKS!!

Évaluation :

5

The young lady assisting us went above and beyond to help us get into a storage unit after a "glitch" was found in our original rental. She was simply amazing.

Évaluation :

5

Great place to store my kids college stuff. Will definitely recommend and will definitely use again.

Évaluation :

5

The ladies name Ashley give the customer service super excellent and friendly. She resolved my situation thanks .

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Stephanie the manager at your location has been of the utmost help she is always going above and beyond to help me out and I have recommended a few friends that ended up using your facility also I would just really like to thank you for having her around because she is super helpful I never see her not doing anything there she is always outside running around doing stuff and then bouncing back inside the girl is a beast I tell you. Y'all need to give her a raise

Évaluation :

5

Office staff was extremely nice and very helpful in person and over the phone.

Évaluation :

5

Christina went way beyond to help

Évaluation :

5

Thank you for your understanding and patience when experiencing some hard times.

Évaluation :

5

Great mgr and staff especially Flescher

Évaluation :

5

Great Service

Évaluation :

5

Thank you for the good service.

Évaluation :

5

Thank You U-haul keep up the good work, couldn't ask for nothing better.

Évaluation :

5

Staff was very helpful. Process was handled quickly. Facilities are in excellent condition. Y'all saved my bacon when I was stuck with a bunch of furniture and the expectations of multiple family members.

Évaluation :

1

It was really good to see the employee - FLESHER he is an asset always professional, patient, and pleasure to meet. Again he took care of us in renting a storage. I hope he stays and continue with you. Joe Marshall

Évaluation :

5

Great and kind service from all staff. I and grateful for their supportive service.!!!

Évaluation :

5

The manager, Christina Simpson, was outstanding. Very helpful, and especially considerate which is important when people are dealing with change.

Évaluation :

3

They was very helpful and friendly. I just wish storage section have Elevator because I have heavy boxes we have to go upstairs carry to my storage locker.

Évaluation :

5

The staff was great and very helpful.

Évaluation :

5

Great experience, staff, and service. Thank you very much!

Évaluation :

5

Great Service

Évaluation :

5

Christina was very helpful, kind and considerate.

Évaluation :

5

Move in was easy. Did the after hours move in and was in and out. No hassle at all.

Évaluation :

5

The manager at the front was exceptional; helping multiple customers at a time to expedite customers having to wait.

Évaluation :

1

The staff at this location is the MOST UNPROFESSIONAL staff I have had the pleasure of dealing with! I will definitely not be referring anyone to this facility!

Évaluation :

5

Christina Simpson is a great manager and she runs a great location!

Évaluation :

5

Christina and her team are courteous, friendly, and efficient. Great to work with and super accommodating!

Évaluation :

5

Easy Friendly and convenient

Évaluation :

5

2👍🏾👍🏾⬆️

Évaluation :

5

The manager Christina went above and beyond for my family. After being screwed over by Public Storage, she and her crew made the impossible happen and got me a unit to move into within the hour after Public Storage cancelled my reservation without warning. Uhaul team had great customer service!!!

Évaluation :

5

Everyone was very helpful and friendly.

Évaluation :

5

This site is well run and maintained. I felt safe and treated very well by Christina, the manager, and her staff. They always assisted me in any need I had without issue.

Évaluation :

3

No one in the office had a mask on as mandated by the governor of the state of texas. I am immune system compromised so this was uncomfortable and an honest deal breaker to do business there any more. It shows they dont care about their customer's health or the law to a certain extent. Your staff lost you a customer who paid rent for almost a year, timely everytime.

Évaluation :

5

The management and team were very knowledgeable, professional and responsive.

Évaluation :

4

There was dirt/sheet rock particles all of my items.

Évaluation :

5

Wonderful experience.

Évaluation :

5

Manager was very tenative and knowledgeable.

Évaluation :

5

would use again as I have many times on rentals trailers and trucks very nice to work with Tk u

Évaluation :

1

For starters I did not move out on 6/4/20 moved out on 5/3/20. Your manager was fully aware of this so why wasn't my account closed once I paid my balance ? All the females were rude EXCEPT Christina . The guy that works there that's ex military has better customer service than most of you . LaQuinta gave me the wrong unit and never moved me nor apologized . I had to use a friends storage for the rest of my stuff . I told her I had a 2/2 apartment and she gave me a small unit for a one bedroom or a studio.. Ridiculous. Upon moving out , it was like pulling teeth to have someone open the door to the storage . My movers and I had to wait until it was convenient for "Ms. Thing" to finally come unlock the door. When she got there she was rude, over talked me and insulted my intelligence... I bc have zero tolerance for all of this . I don't care that she is the young one out the group. She needs to learn how to respect her elders before someone teaches her off the premises without cameras . She can and will disrespect the wrong person one day and WILL have to reap the consequences. So glad I don't need storage again and if I ever do , it surely won't be with Uhaul at ANY location . Your people ruined it for me .

Évaluation :

4

Everyone was very friendly and helpful. Lady at the front desk Christina went above and beyond to make sure all my needs were met I would definitely recommend y'all to anyone needing a storage facility or a rental facility. Thank you very much for the experience I will definitely be back next time I need any kind of rental or storage

Évaluation :

4

Thank you for the free month of storage! It really made a difference.

Évaluation :

5

The staff was so welcoming and friendly, I will definitely come back to uhaul! Thank you again Christine you were outstanding

Évaluation :

5

Keep up the great work guys. That's why I keep driving to your location. There are 3 locations closer to me but I appreciate your courtesy and sense of urgency to my needs.

Évaluation :

3

I had made a reservation online and it still took 45 minutes to get it done. I ask for a unit with a roll up door for the large items I had and received a unit with a walk through door.

Évaluation :

5

Thanks for all of your help guys.. have a great day.

Évaluation :

1

Storage unit was broken into and items were stolen. I will never rent storage space or recommend doing so to any of my friends or family until Uhaul installs video cameras on every hallway and aisle.

Évaluation :

5

Great experience!! Staff was very accommodating, professional and a great team!!

Évaluation :

5

Made our Moving experience very smooth

Évaluation :

5

Everyone made me feel right at home and helped me through Avery hard time in my life. I appreciate all of the staff's help and support and patience with me. Thank you all and God bless.

Évaluation :

5

Aucun

Évaluation :

5

very helpful

Évaluation :

5

Manager was awesome.

Évaluation :

5

Service rep was very professional and informative. Went through all rules and regulations thoroughly, then walked me through the facility to answer any questions.

Évaluation :

3

Notifications should be sent to customers when there is a problem with 24 hour access.

Évaluation :

3

The space is exactly what I need

Évaluation :

5

Great staff

Évaluation :

4

My only gripe was that service was never a swift process...never.

Évaluation :

5

The wait time was longer than expected. The service was great

Évaluation :

5

Very nice, friendly staff. Location convenient, & very well maintained. I like that when I walked in I was able to see the size of each unit they had to offer.

Évaluation :

4

No Comments

Évaluation :

5

My entire experience in dealing with the staff here was a great experience. Christina Simmons, the General Manager, went above and beyond to assist me with all my moving and storage needs.

Évaluation :

5

It’s really excellent

Évaluation :

5

Great lady at front desk was very helpful 😊

Évaluation :

5

This is my third time in 15 years to use this facility. The attendants are courteous and very customer oriented. Suggestion: have lights in units that turn on and off when the door is opened/closed.

Évaluation :

4

Great people

Évaluation :

2

Rude staff. Yesterday when closing storage unit. Female staff was discourteous, snarky, and pawned all questions off to manager Chris. Who wasn't available. Horrible customer service from female.

Évaluation :

4

It is very difficult to speak to anyone at this location. While I was trying to let them know I had moved I was told 3 times I would receive a call back from manager. Never did.

Évaluation :

5

The staff on August 30 at 7:30pm was excellent. They were professional and very helpful.

Évaluation :

5

This store was very clean and staff was helpful

Évaluation :

5

Friendly staff, secure facility.

Évaluation :

3

The staff was always friendly and helpful in the past. Until 08/04/19 when we returned rental the rep helping us was awful looked mad and was rude!! We rented 2 storage and 2 trucks in August!!

Évaluation :

4

Should have more employees on hand to help customers!! This is a busy branch

Évaluation :

5

Miracle was awesome she needs recognition on her hard work!!

Évaluation :

5

Miracle was awesome some confusion with our storage rental. She fixed it and we got another storage and a truck rental for 8-4-19. We are pleased with you guys!!

Évaluation :

4

I sometimes had problems using the card and needed assistance. Intercom wasn't much use either.

Évaluation :

4

Everyone there was most helpful in getting the problem taken care of

Évaluation :

5

Everyone was friendly and acknowledging everyone that came in. They had a long line waiting and were very prompt !!

Évaluation :

5

I recommend my parents use your storage and they did!

Évaluation :

5

Patricia was very courteous and knowledgeable . They were very busy but she remained calm and very professional.

Évaluation :

1

Nobody answers the phone, tried to return the trailer I rented and they told me to leave it and do it online. Tried doing it online they they told me it cannot be done.

Évaluation :

5

The U-Haul employees were always really professional, friendly, and helpful!

Évaluation :

5

The women who helped me was wonderful!!

Évaluation :

5

The customer service was very good, everyone was very friendly and helpful and got me in and out very efficiently!

Évaluation :

5

Very helpful Gave great advice for my move

Évaluation :

5

Miracle was very kind and helpful

Évaluation :

4

Everyone was very helpful. Clean, safe, well maintained facility. The only negative was that the size of the storage space I would need, based on a completely full 26' Uhaul Truck, was under estimated

Évaluation :

5

Had a bad experience initially however Kristina took care of the situation fast. Thanks for the sense of urgency

Évaluation :

5

Helpful and very friendly.

Évaluation :

1

Opening above storage unit allowed thieves to climb in and empty out all items of value. Recommend installing additional barriers that ensure complete coverage, floor to ceiling.

Évaluation :

3

It was okay.

Évaluation :

5

The lady that checked me in was so kind respectful and just lovely I hope this message is passed on and she is recognized for her outstanding customer service

Évaluation :

5

Good service

Évaluation :

4

Need to speak to Manager. I had problems during my trip with the auto transport which affected my gas mileage. We discussed the possibility of a discuounted total.

Évaluation :

5

Convenient. Safe. And clean

Évaluation :

3

Will not recommend

Évaluation :

5

Bravo!

Évaluation :

2

Checked in day before got there did not have my trailer. Sent me 20 min down road person said I didn't have a reservation. they finally got everything straightened out. While on road lost all lights

Évaluation :

5

The units are very secure and safe. Staff was always very helpful and kind.

Évaluation :

5

I stored my personal belongings here for about six years. My belongings were kept safe and dry (Hurricane Harvey.) I ONLY moved out because I moved away. I highly recommend this storage facility.

Évaluation :

3

Not sure if it's the case but this feels family-owned. It was really convenient having a major uHaul location (open Sunday, lots of rental choices, climate controlled) so close to my daughter's house.

Évaluation :

5

They rep that helped me was very friendly, unfortunately I can’t remember her name but she was definitely helpful!

Évaluation :

1

If I could give negative stars I would. The incompetence at this location of the manager was something I have never seen before. The only person that knows what they're doing is Christina.

Évaluation :

4

For the many years that we occupied storage space, they management was very helpful with our payments when we were struggling monthly payments. For that we are very grateful.