We did have to do some repairs to the passenger side view mirror. It was very loose and we had to keep adjusting it during the drive. Fortunately at one of our destinations we located the proper tool to tighten the mirror to make it safe for the driver to see that side. Please check all you mirrors.
Kristin L.Customer Reviews for U-Haul Moving & Storage of Spring
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Best experience. As always. I'll definitely be back.
stoyan V.Christina and her associates were very very cooperative very cordial always helpful always attentive to our needs and I would highly recommend this U-Haul storage to anyone keep up the good work
Errick W. | Expérience généraleI had some crazy moving and plans changing. This staff and the GM were all incredible. They really saved me. I could recommend this location enough. Absolutely amazing
ANDREW B. | Premières impressionsThe assist mgr, African American lady need to he coached on people skills, develope a concern for the total business aspect. Maybe she should work in a warehouse away from customers. Her attitude and body language is awful and she loves it. Smirking at customers as she speaks abruptly and out right rude. The is a poor reflection on Unhaul Brand.
Liz T.The Women in that Location are knowledgeable and efficient! THE BEST EXPERIENCE EVER!!!
Shajaunna J.Great job working to get the 5x8 trailer hooked up and working. After a balanced loading, it was very easy to trailer behind an Audi Q7 from Houston to Phoenix. Wheels/Hubs/Lights in good shape. Only complaint was that the roll up door was difficult to raise and lower. Last suggestion would be to have a way to lock the trailer to the vehicle which is a security issue.
GREGORY E.Always helpful to their customers and will to help
Cynthia M.Very impressed with pick-up and drop-off process. Very fast and efficient.
Frank G.Christina is excellent! She was very helpful and gave good advice on the truck needed. She made sure everything went well including making adjustments to the rental to ensure the right equipment was used for the job. Thanks to her the job was successfully completed without problems.
Christopher W.The gas gauge was not functioning properly and that caused me to put in more gas than I was contractually obligated. Gas is not cheap right now…. $180… OUCH!
Anthony H.All of the staff was very friendly and professional.
Timothy M.Coming back this week!!!
Lucien F.One of the best locations. Clearly marked return equipment signs for returning. Staff was very friendly and efficient. My trailer I rented had good tires on it and was clean. I will use this location for Our next rental for sure.
Brian K.Bien
Larry K.Fast and friendly service by the entire team
William B.Better signage for entrance. Not as congested on location.
BILLY M.Everyone is always so kind and friendly
CYNTHIA M.Best place again and again
stoyan V.Refrain from changing drop off location for customers.
Shirley S.Absolutely impeccable service!
Wohn H.Neesha(?) was very pleasant, professional and competent. She called me into the store before it was open to get me going and I really appreciate that. Young man who checked me in with the van was also a great representative of your company. Because of those two super employees, I will be using this location again. Merci.
Eric E.Very nice staff and service
Mark B.People!! People are the key to fixing this problem.
BYRON L.Several welds broke on the trailer we rented. Careful tying anything to a rail.
Daniel S.They did not hook up the trailer correctly the lights when I break my vehicle did not work on the trailer no idea the turning lights whoever hooked up there the jack in my car did not hook up the wiring correctly it was a nightmare I would like someone in corporate to call me 209-914-0644
ANGELA T.This was the best uhaul experience we have had! Lovely employees great rental experience!
Sarah S.Really nice people
Eddie A.Quick and easy.
David G.Jim Ross made my UHAUL experience enjoyable. He was very friendly & helpful.
ADAM S.I received great service especially being checked back
Fred C.The drop off location is excellent but this is not the drop off location I have in my contract. Last minute they change it without my knowledge and I did not contest because I had no time to argue with the uhaul personnel.
Alfredo A.My reservation was moved to this location because the previous location did not have the trailer we had reserved. Very frustrating, but this location was extremely helpful in fulfilling our reservation.
Chip W.The cargo trailer needed to be swept when I picked it up. I have used this location before, and the staff is always very helpful.
CLAUDIA B.Nothing. Give Christina and Bryana a raise. Ron was great and so were the trailer guys.
Mirza M.This move was my first one and I found it quite simple to order and get everything done. The staff were very friendly, answering all the questions. The lady who brought the u-box was helpful, answered all my questions! Easy and efficient!
Hari Hara Sudhan V.Maybe open a little earlier.
Theresa W.The only issue that could have been better was the vehicle drop off location was far from our new location and we spent an hour getting it changed to a uhaul 4 miles from our new apartment. We gave the rep our new address but they did not search it well. Not a big deal but the only item that could have been better
joseph C.Bien
lebert M.I didn't know the U-Box came with furniture pads so I brought my own. I only discovered the box came with furniture pads when I opened it up.
Jacob F.Accepted my return without issue.
david R.Cristina the manager there is so nice and helpful perfect customer service agent love going there for my storage and moving needs.
Maria A.The initial pick up location was closed. I called the support team they changed the pick up point to closest available location. I was charged twice for the initial location and the actual truck rent. Hopefully they will refund it. Overall the experience was quite positive. Thanks
Zhanibek N.All good And best of all is they always have what you need even If you don't see the equipment you need available online.
stoyan V.Great service here. Great support. It was fast and efficient, the way that I've known uhaul to be over the past 11 years. Definitely would go here again , even though it is a bit out of the way.
Artesia H.nothing...All employees at this location were helpful and efficient.
Albert J.You can't get anyone to help you at all The local places there all to busy and you go to insult.com it doesn't work for live chat service after the sale is horrible
steve S.Please ensure that check engine lights are verified and repaired before renting units. If the O2 sensors are not working it will affect the gas consumption. Also, please carefully inspect the cab area to be sure all the rats or mice are out of the cab before letting the cab sit for several days in the hot Texas sun. It really makes the cab smell bad!
Aaron B.The entire team sent the extra mile to help me when mover failed to show; helped me coordinate efforts with local resources and finding extra units…huge thanks to all of you
Byron H. | Premières impressionsJim who checked in the U haul I rented was very friendly and courteous. Also, When I checked out of my storage unit Dawn was very friendly and courteous as well. They both thanked me for using U Haul service and welcomed me back again if I ever need the services again. I was well pleased and will be using U haul again. Andrea Ruffen
Andrea R. | Expérience généraleThanks Dawn, she’s awesome!!!
SHAUNTE DENISE F. | Expérience généraleThe staff was friendly and helpful explained everything to me! Love the staff
Kenny J. | Premières impressionsChristina Simpson is the best. She's always taken care of us.
Jameshia Y. | Premières impressionsHad my storage room for 3 years. Anytime I needed help I got it. As soon as I have a need again, I will reach out to see about booking a new place. One drawback was the annual price increases. Not sure where the data came from but it was not competitive. That being said, the location was safe, clean, and easy to get in and out of.
JOHN L. | Expérience généraleMy experience at this location has always been welcoming with friendly staff.
Jose G. | Expérience généraleVery helpfull.
Jordan A. | Expérience généraleLadies at the front desk were so nice and helpful. I can't remember names but best experience I've had at at uhual in general. Thank you for making it easy on me!
LAUREN M. | Premières impressionsThe lady who helped me (blonde shirt hair) was so helpful and knowledgeable.
Selena G. | Premières impressionsDawn was very courteous, helpful, and she went out her way to give exceptional customer service.
Sharonnie B. | Premières impressionsMy server today was excellent!!! She was very helpful to me and my husband!!!
SHAUNTE DENISE F. | Premières impressionsThe staff was very helpful and kind, during cleaning out my mother's home after her passing. Very understanding, during my time if griff.
lisa c. | Premières impressionsThe staff at U-Haul is very friendly for a caring and very loving thank you so much for helping me Rosie Garcia
Rose G. | Expérience généraleAlways accomodating and very convenient
JANEL R. | Expérience généraleSo far I have no complaints as I'm a new tenant. And didn't have an issue prior as well
Peter F. | Premières impressionsStaff at the drop off location in Spring, Tx was awesome Especially the lady handling the return/dropoff that day January 3
Joe s. | Premières impressionsGreat service
Elijah E. | Premières impressionsI had an excellent experience forever to be my first time renting a storage at U-Haul I would recommend it to anybody because they would be surprised with the rates and the surprises of just the quality and just when they you say first month free y'all mean it no gimmicks at all that's wonderful
Bonita H. | Premières impressionsThey are always willing to work with you, nice individuals, my items were safe for the longevity of my rental. Thank you guys
Martika B. | Expérience généralePerfect place and perfect staff!! Management deserves raises, even Robert deserves one!
Christine H. | Expérience généraleU-Haul is great when it comes to moving and storage.
Mary M. | Expérience généraleChristina went above and beyond to help me with my moving and storage needs. Merci.
Noel T C. | Expérience généraleBest storage facility and amazing staff and the general manager Christina goes well out of her way to make everyone happy I will definitely come here from now on!
Christine H. | Premières impressionsChristina great on site Manager. Fletcher will be missed.
Joseph M. | Online Move InI'm extremely please with the customer service. The agents are very professional and courteous. Extremely knowledgeable about promotions and eager to help customers. I will definitely use this location again and recommend it to family and friends.
Kimberly R. | Expérience généraleEverything was fine and found my personal items in good condition after being locked inside one of your storage units for two whole months. My personal effects were kept safe and secure, which is also extremely important. The only complaint would be the darkness inside the storage unit itself - no light bulb! And the unit was upstairs, which made it more difficult and strenuous to move things around. Also, we came back on our third trip shortly after 8pm and couldn't get inside the storage building because it was locked. Wasted trip! But I was overall satisfied with the service I received at uHaul!
Dominique M. | Expérience généraleThe manager and the staff was so amazing and helpful with my storage and moving I really appreciate them the U-Haul staff for keeping my things safe. The manager was so amazing and very nice and helpful so was the rest of her team keep up the good work Uhaul you had a good staff and location.
tonya R. | Expérience généraleI always had great service from this place when I used to purchase gas. So I've decided to give my business to this friendly place for storage and trucks.
MARIA G. | Premières impressionsI had to stopped by my storage to remove some items but unable to open the lock with my key. I later found that my lock had been changed. The next day I checked with Uhaul front desk person stated that an employee mistakenly removed the WRONG lock. I was NEVER notified that my lock had been removed & replaced with another lock. My account was always paid timely in advance. I had to wait in line for another front desk employee who was supposedly "in charge" to provide me with the new keys so I could access my storage. Access was received that day. I decided a week later to remove ALL my items. Anyone paying correctly for service should receive excellent service.
CYNTHIA K. | Expérience généraleMoving across country. Must have uHaul. Christina Simpson and crew are fantastic. This is my second time to work with them.
Kathy W. | Premières impressionsMy unit, #3205, had my secure lock removed and another secure lock placed on it. So when I went to retrieve some items from my unit, my key would not work. I asked the UHaul rep at the front desk and she inquired and found that the lock had been replaced. I was never notified of this change so I was nervous that items might be missing. As it turns out, no items were missing. But had I gone to my unit at a tome when the front desk personnel had not been at work, I would not have been able to access my unit. They gave me no explanation as to why the UHaul lock I had purchased and placed on my unit had been replaced by another Uhaul lock. Bad fail for customer service.
carrie g. | Expérience généraleI am new to Texas area close to resident and easy to find.
Gwen B. | Premières impressionsThe manager…yes, she’s all that…
Shannon W. | Expérience généraleChristina and Christine know their stuff! They are the most awesome, professional, down to earth people that I know working for you all. The guys are always nice but these two ladies are beyond awesome!!! So coming from downtown to 2920 where I know there will be no issues is always worth the drive... So I give credit to the men that work there and these two ladies!!!
Fanice R. | Premières impressionsI love the crew here!
Alix M. | Expérience généraleGreat staff! Very helpful
Tom R. | Expérience généraleChristina was above and beyond friendly and helpful.
VICTORIA M. | Expérience généraleChristina is great! I had some issues, but she was patient and helped me out a lot.
brian m. | Expérience généraleMy experience here at Uhaul was great from renting a truck, renting two storage units, purchasing supplies, and the price was affordable. What made the experience poor was at checkout when i asked the young lady for printed receipts. She told me i had to go online for that. Since i dont have a printer i asked two more times if there was anyway possible for her to print them. She finally gave in when another employee stood behind her listening to me beg for receipts. I know printing a customers receipts should not have been difficult and truly believe she just wanted to give me a hard time for no reason at all. When leaving i noticed she only printed 4 out of 7 charges. So i called the facility and was told they would reprint them for me. When i returned to the office she was outside waiting for me & handed them to me in the parking lot. I assume she had been reprimanded for the poor customer service and was trying to make up for it. Anyway, it never should have happened. She should have been willing from the get go to help the customer. I hope she learned a lesson.
CRYSTAL C. | Expérience généraleStaff was great my unit was clean and very easy access.
RONALD J. | Premières impressionsVery helpful
DONALD H. | Expérience généraleThis particular location was a pleasant experience overall , the were very accommodating and helpful !!
Jaia T. | Expérience généraleMy only complaint would be that the site said there was elevators and there weren't. We had to carry heavy washer and dryer up a flight of stairs.
TYRESHA W. | Premières impressions💯💪
Christopher L. | Premières impressionsI paid for a storage locker. I didn't move anything any so the manager decided to give my locker to another person.
FERNANDO S. | Premières impressionsExcellent staff.
Brandon S. | Premières impressionsI love this place
Cynthia C. | Online Move InStaff all knowledgable and courteous. Feels real clean and safe here.
Angela F. | Premières impressionsThe staff was very helpful, friendly and accommodating during a very stressful time Uhaul showed up and showed out !!!!
Jaia T. | Premières impressionsVery Good customer service
Privacy R. | Premières impressionsThe units was nice, the staff was nice and they make sure that you have a safe environment for your belongings
Cassundra O. | Expérience généraleThe only complaint I really have is that you just kept going up on the rent every year when I put my things in there in 2015 I was paying 130 and I had to stop it because had gone up to 160 and was still raising the rent and as a result of lost everything I did. I had moved out of state and had no way I could not afford to come and get my things if there was anyway I could have I would've done it
Sherley B. | Expérience généraleChristina is the BEST! First time Mover and she made me feel so special and unique
Shara O. | Premières impressionsChristina and her crew are all well trained individuals who are a credit to their industry. Everybody there has been well trained and is well versed in the importance of good customer service. Christina has done an excellent job of seeing that her people are well trained and very helpful. I have done business there for the past few years and have never had a bad experience. I highly recommend this location. Capt. Tom Drake
Thomas D. | Expérience généraleI cancelled my unit and they sent me a bill for the next month that I wasn't using it
Paul S. | Expérience généraleChristina the manager goes above and beyond to ensure customer satisfaction. She helped me in my time of need ..thank you !!
pandora p. | Expérience généraleI went to UHaul in order to rent one storage unit. The gentleman who assisted me stated he didn't usually help with storage units. Additionally, the computer seemed to be causing some issues. The process to get me into the computer took a while. About a month later, I received a call asking if I had moved out of one of my storage units. I explained that I only rented one unit and didn't know what the reference to a second unit was about. The person who I spoke with on the phone stated I must have accidentally been put in two units and stated they would take care of it. I then received an email reminding me about payment for the second unit. I called again and was told I would be removed from the second unit. I hope I have been removed from the second unit.
Rosanne M. | Expérience généraleI am very happy with U-Haul I was unable to fly to Texas for over 2weeks and U -haul box was already here and Raymond gave more time to get here and take care of my storage THANKS!!
Mary M. | Premières impressionsThe young lady assisting us went above and beyond to help us get into a storage unit after a "glitch" was found in our original rental. She was simply amazing.
leslie w. | Expérience généraleGreat place to store my kids college stuff. Will definitely recommend and will definitely use again.
TODD W. | Expérience généraleThe ladies name Ashley give the customer service super excellent and friendly. She resolved my situation thanks .
Carlos R. | Premières impressionsExcellent service à la clientèle
rafeal e. | Premières impressionsStephanie the manager at your location has been of the utmost help she is always going above and beyond to help me out and I have recommended a few friends that ended up using your facility also I would just really like to thank you for having her around because she is super helpful I never see her not doing anything there she is always outside running around doing stuff and then bouncing back inside the girl is a beast I tell you. Y'all need to give her a raise
Nicole R. | Premières impressions