Évaluations des clients U-Haul Moving & Storage of Spring

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Spring

Cote générale :

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Denise M.
Évaluation :

Le client n'a pas laissé de commentaire.

Mohamad K.
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Le client n'a pas laissé de commentaire.

JONATHAN SCOT W.
Évaluation :

A reservation should mean that the retail is at the location and is waiting for the customer. I have learned that a reservation means that U-Haul will not have your rental at that location you expect it to be. Instead, the first location is simply the beginning of a long and gas consuming Easter Egg hunt where U-Haul will refuse to compensate you for your time and fuel. Therefore, U-Haul will no longer receive a positive recommendation.

Jameal M.
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Le client n'a pas laissé de commentaire.

CHARLES H.
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Le client n'a pas laissé de commentaire.

Howard B.
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Le client n'a pas laissé de commentaire.

Nora S.
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Le client n'a pas laissé de commentaire.

kim B.
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The owner was not able to take possession of the contents due to an infestation of bed bugs. All the contents were trashed. Your insurance company could not help me. I will not be using you again. I wasted a $1,000 on the U-Box and not to mention the value of the contents.

Richard M.
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All of the staff were very friendly and helpful

ASHWIN C.
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Le client n'a pas laissé de commentaire.

Timothy M.
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The manager Christina is not honest. I specifically declined collision coverage and she added it to my rental.

MELANIE LOUISE S.
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***HUGE RIP OFF WITH MY CHARGES ADDED TO MY CREDIT CARD AFTER I RETURNED THE VEHICLE!!!*** LOUSY EXPERIENCE! Never again, U-Haul! I'll just use Home Depot services.

alex P.
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Le client n'a pas laissé de commentaire.

Sandra R.
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Le client n'a pas laissé de commentaire.

WILSON L.
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The best U-haul store I have ever been in

Charles S.
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Le client n'a pas laissé de commentaire.

SHAKIA D.
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Le client n'a pas laissé de commentaire.

JOSEPH S.
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Had a great experience going to this location very friendly staff. This staff is lead by a phenomenon store manager Christina she is absolutely amazing. I would definitely recommend my friends to this location.

VICTOR L.
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Helpful staff.

DANIEL S.
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Le client n'a pas laissé de commentaire.

EDMOND BROUSSARD B.
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I have no suggestions for improvement.

paul S.
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Le client n'a pas laissé de commentaire.

Douglas F.
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I was charged an extra day $40 plus tax. I rented with a drop off of 4pm, I dropped off at 4pm and still was charged.

Sundee B.
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Le client n'a pas laissé de commentaire.

Kenneth B.
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Le client n'a pas laissé de commentaire.

Ted N.
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Le client n'a pas laissé de commentaire.

DANIEL M.
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Le client n'a pas laissé de commentaire.

Brandon L.
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Le client n'a pas laissé de commentaire.

ANGELA M S.
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Le client n'a pas laissé de commentaire.

Clifford L.
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Fuel milage was horrible! Price a little high for equipment received.

Douglass W.
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Le client n'a pas laissé de commentaire.

Gregory C.
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The assistant manager, very slim, wears her hair up, was super helpful and nice. The line was long because the computers were running very slow. However, she was exceptional and got everybody takin care of. The lady in the lot, long braided hair, African American, very nice, extremely helpful - overall fantastic crew.thx.

TYLER P.
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Excellent service

Jill B.
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The 26 foot truck I rented did not have a side mirror on the passenger side. This made it difficult to drive, especially when backing up. Not sure why you would even rent out a truck missing a side mirror. Wish I would have noticed it before I rented :(

Karen M.
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Le client n'a pas laissé de commentaire.

DAVID E.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER T.
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Hire more customer care reps and let them train with Christina and Bryanna

Hugo M.
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Le client n'a pas laissé de commentaire.

LUIS P.
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Le client n'a pas laissé de commentaire.

JOSEPH L. | Premières impressions |
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The manager at the front was exceptional; helping multiple customers at a time to expedite customers having to wait.

Margaret D.
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Le client n'a pas laissé de commentaire.

greg N.
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Le client n'a pas laissé de commentaire.

GEOFFREY R.
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The people in this office are great to work with and are super sharp, but it's still a tough office to work with for one big reason: they NEVER answer their phone. They always have their phones forwarded, which forces we customers to deal with your central customer service center. Unfortunately your customer service center, a) makes you hold at least five minutes before answering, if not 10, and b) is nearly completely incompetent. I've never dealt with a group of people with less training, less skill, less knowledge about their own company and its services. Three times I tried to set a time to pick up a box that you had in storage for me, and three times the person on the phone could not understand what I wanted and instead scheduled me to pick up a new box. I only managed to get my own stuff back through sheer determination and perseverance, and by driving 45 minutes to the office to deal directly with the people there. Until/unless you fix your customer service department, your company is essentially broken.

JUAN M.
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Took too long to pick up but it was just a timing thing.

Shamra L. | Expérience générale |
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The staff at this location is the MOST UNPROFESSIONAL staff I have had the pleasure of dealing with! I will definitely not be referring anyone to this facility!

LINDA B.
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Le client n'a pas laissé de commentaire.

Timothy D.
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Christina is great!!! And nice to look at . 😎

Geoffery W.
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Absolutely Awesome!!! This location is top notch, both Staff and equipment is second to none! Couldn't be more pleased with the experience. I will always suggest this location.

CHARLES W.
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Everyone was friendly and made the equipment return process quick and easy.

ARCHIE M.
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The associates were not very friendly. The entire team, including the Manager were not practicing good safeguards against Covid-19.

Cynthia L. | Expérience générale |
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Christina Simpson is a great manager and she runs a great location!

CENIQUE S.
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Le client n'a pas laissé de commentaire.

Kirk M.
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GREAT customer service! Keep up the good work!

Amy A.
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Salespeople were super friendly, and accommodating! Great service!

Alexis J.
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Le client n'a pas laissé de commentaire.

WILLIAM P. | Expérience générale |
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Le client n'a pas laissé de commentaire.

DOMINICA A.
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Le client n'a pas laissé de commentaire.

GEORGE M.
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Le client n'a pas laissé de commentaire.

DAVID M.
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Employees could have a more positive attitude and at least fake like they want to be there. Need to work on customer service at this location.

CYNTHIA R.
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I rated the Spring, TX average because although I was happy with the service, I was very uncomfortable inside because none of the employees were wearing a mask and when I ask about it, they claimed they could not find their masks.

Dawn P.
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Le client n'a pas laissé de commentaire.

Rosalin G.
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Le client n'a pas laissé de commentaire.

STERLING B.
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Le client n'a pas laissé de commentaire.

GORDON B.
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Inquired about a dubious cleaning charge that was on my bill that was never mentioned prior to renting. Was informed by Manager that it was for not folding the furniture blankets. She indicated there was a sticker on the truck and this fee was in the contract. I never saw any sticker on the truck and reviewed the contract but could not find anything about a fee for not folding the blankets. I asked her (twice) where in the contract and she refused to reply. The fee was ridiculous $12 for a dozen blankets - $1 per blanket. That represents over 60% of the cost the truck rental. That also indicates to me that the blankets are not cleaned after each rental and simply stuffed into a plastic bag and given to the next customer dirty. Seems to me to be a mickey mouse charge that does not provide any value to the customer.

JULIA A.
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Le client n'a pas laissé de commentaire.

FRANK R.
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Great Customer Service!

KEVIN M.
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the wait time to get a trailer rented and hooked up was 67 min, there was 2 people working and they both was in side, the assant manerger can out and installed the trailer. but thanks

Kathleen D.
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Le client n'a pas laissé de commentaire.

ANNETTE K.
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Le client n'a pas laissé de commentaire.

JEFFREY D.
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Le client n'a pas laissé de commentaire.

TAMEIKA T.
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Le client n'a pas laissé de commentaire.

CINDY S.
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Maybe get more help for customer service. There was only one person there having to handle the line of customers. That being said, she did a great job; very personable and professional.

Centhhia H.
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Le client n'a pas laissé de commentaire.

brandon M.
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Le client n'a pas laissé de commentaire.

Aaron F. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Loren L.
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I had made a reservation, wish I could have checked in faster. Instead of waiting in line and it taking 5 minutes after I stood around for 20-30 minutes waiting.

JAMES C.
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Le client n'a pas laissé de commentaire.

MICHAEL S.
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Le client n'a pas laissé de commentaire.

Leon S.
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N/A

Shinteria G.
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Awesome customer service Christina!

David R.
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Le client n'a pas laissé de commentaire.

EDWIN R.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER H.
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I reserved on line at a close by location to pick up. Received email confirmation. When I arrived I was sent to another location 15 min away. When I arrived there they did not have my reservation either but Debbie found it in the system and got me in a truck. She even found furniture movers which I reserved when she was told there weren't any by another worker. She was very helpful and I appreciate her customer service. Drop off was easy but I received my email receipt 3 days after and they charged me for all those days. It was remedied but geez.... get it together folks. And fix the online reservation system.

Derrell V.
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Great service and fair pricing

Sonja M.
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Le client n'a pas laissé de commentaire.

kimberley S.
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Le client n'a pas laissé de commentaire.

peter P.
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Everyone involved with the rental, deliverypies and collections of my U- Box acted with courticy and professionalism. I am very pleased and will certainly look to U-Haul if I ever need to move again.

enrique S.
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Excellent service, really fast, very profesional and very nice crew inside and outside.!! The equipment (Truck) really clean.!!

JEFFREY F.
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They were very accommodating

Victoria M.
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Le client n'a pas laissé de commentaire.

Jennifer C.
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Process with efficient and seamless. Both employees (check-in and trailer hookup) were very pleasant. Would definitely recommend this location.

Shykedia G.
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Le client n'a pas laissé de commentaire.

Bobby P.
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Make sure the return app is working when we drop off our rentals after the location is closed.

GARY H.
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Le client n'a pas laissé de commentaire.

jacob M.
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I paid almost a thousand dollars to have my container shipped i was not told of the 600 dollar shipping fee i thought it was by how far you were shipping the container and the two delivery fees it is such a ripoff it took almost a month to get to me i am telling all my friends not to use this service because it is not cheap and takes advantage of people especially in this time of need

Ronda S.
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no suggestions for improvement. staff and management nice, professional, efficient. Great experience!

Donald T.
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Le client n'a pas laissé de commentaire.

CHARLES W.
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Le client n'a pas laissé de commentaire.

Darryl G.
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Le client n'a pas laissé de commentaire.

Damien B.
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Le client n'a pas laissé de commentaire.

Alayrc S.
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This was the most horrible experience. Seeking lawyer.

Charles M.
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Well informed staff, convenient hours, large inventory. That's what I want.

Reanna R.
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Rented a truck from them and the truck broke down less than five miles down the road. Called U Haul tow and apparently the truck had no oil and the motor locked up. Called the location twice and let them know what happened and two days later they called me asking when I was going to return their truck because I was showing over due even though I spoke to two separate representatives and let them know the truck had broken down and I had to contact Uhaul tow.

EDWIN M.
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Le client n'a pas laissé de commentaire.

RUSSELL A.
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Le client n'a pas laissé de commentaire.

Orestes A. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Jeanne B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Gordon H. | Premières impressions |
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Christina and her team are courteous, friendly, and efficient. Great to work with and super accommodating!

JANEL R. | Premières impressions |
Évaluation :

Easy Friendly and convenient

Ashley G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Donald R. | Expérience générale |
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2👍🏾👍🏾⬆️

carlos g. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

nariel o. | Premières impressions |
Évaluation :

The manager Christina went above and beyond for my family. After being screwed over by Public Storage, she and her crew made the impossible happen and got me a unit to move into within the hour after Public Storage cancelled my reservation without warning. Uhaul team had great customer service!!!

William R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

martin z. | Expérience générale |
Évaluation :

Everyone was very helpful and friendly.

Tina W. | Expérience générale |
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This site is well run and maintained. I felt safe and treated very well by Christina, the manager, and her staff. They always assisted me in any need I had without issue.

george h. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jordan K. | Expérience générale |
Évaluation :

No one in the office had a mask on as mandated by the governor of the state of texas. I am immune system compromised so this was uncomfortable and an honest deal breaker to do business there any more. It shows they dont care about their customer's health or the law to a certain extent. Your staff lost you a customer who paid rent for almost a year, timely everytime.

sondra j. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

deborah j. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

mervin w. | Expérience générale |
Évaluation :

The management and team were very knowledgeable, professional and responsive.

Cassidy H. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Pamela W. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Yolanda H. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Edmund Y. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Jimmie T. | Expérience générale |
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There was dirt/sheet rock particles all of my items.

Adrianne D. | Expérience générale |
Évaluation :

Wonderful experience.

mervin w. | Premières impressions |
Évaluation :

Manager was very tenative and knowledgeable.

Monica J. | Expérience générale |
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Le client n'a pas laissé de commentaire.

charles h. | Expérience générale |
Évaluation :

would use again as I have many times on rentals trailers and trucks very nice to work with Tk u

Sienna H. | Expérience générale |
Évaluation :

For starters I did not move out on 6/4/20 moved out on 5/3/20. Your manager was fully aware of this so why wasn’t my account closed once I paid my balance ? All the females were rude EXCEPT Christina . The guy that works there that’s ex military has better customer service than most of you . LaQuinta gave me the wrong unit and never moved me nor apologized . I had to use a friends storage for the rest of my stuff . I told her I had a 2/2 apartment and she gave me a small unit for a one bedroom or a studio.. Ridiculous. Upon moving out , it was like pulling teeth to have someone open the door to the storage . My movers and I had to wait until it was convenient for “Ms. Thing” to finally come unlock the door. When she got there she was rude, over talked me and insulted my intelligence... I bc have zero tolerance for all of this . I don’t care that she is the young one out the group. She needs to learn how to respect her elders before someone teaches her off the premises without cameras . She can and will disrespect the wrong person one day and WILL have to reap the consequences. So glad I don’t need storage again and if I ever do , it surely won’t be with Uhaul at ANY location . Your people ruined it for me .

sherninica j. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Zachary J. | Expérience générale |
Évaluation :

Everyone was very friendly and helpful. Lady at the front desk Christina went above and beyond to make sure all my needs were met I would definitely recommend y'all to anyone needing a storage facility or a rental facility. Thank you very much for the experience I will definitely be back next time I need any kind of rental or storage

Tina W. | Premières impressions |
Évaluation :

Thank you for the free month of storage! It really made a difference.

Brenda F. | Premières impressions |
Évaluation :

The staff was so welcoming and friendly, I will definitely come back to uhaul! Thank you again Christine you were outstanding

Alfonso R. | Premières impressions |
Évaluation :

Keep up the great work guys. That’s why I keep driving to your location. There are 3 locations closer to me but I appreciate your courtesy and sense of urgency to my needs.

Tammy W. | Premières impressions |
Évaluation :

I had made a reservation online and it still took 45 minutes to get it done. I ask for a unit with a roll up door for the large items I had and received a unit with a walk through door.

Gloria B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Courtney W. | Expérience générale |
Évaluation :

Thanks for all of your help guys.. have a great day.

Rommel C. | Expérience générale |
Évaluation :

Storage unit was broken into and items were stolen. I will never rent storage space or recommend doing so to any of my friends or family until Uhaul installs video cameras on every hallway and aisle.

Jack A. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Frankie N. | Expérience générale |
Évaluation :

Great experience!! Staff was very accommodating, professional and a great team!!

Marcia C. | Expérience générale |
Évaluation :

Made our Moving experience very smooth

Sarah E. | Expérience générale |
Évaluation :

Everyone made me feel right at home and helped me through Avery hard time in my life. I appreciate all of the staff's help and support and patience with me. Thank you all and God bless.

Randrick W. | Expérience générale |
Évaluation :

None

terri m. | Premières impressions |
Évaluation :

very helpful

Daniel K. | Expérience générale |
Évaluation :

Manager was awesome.

Jack A. | Premières impressions |
Évaluation :

Service rep was very professional and informative. Went through all rules and regulations thoroughly, then walked me through the facility to answer any questions.

Cathy B. | Expérience générale |
Évaluation :

Notifications should be sent to customers when there is a problem with 24 hour access.

Landrum C. | Premières impressions |
Évaluation :

The space is exactly what I need

Christine H. | Premières impressions |
Évaluation :

Great staff

Sharee R. | Expérience générale |
Évaluation :

My only gripe was that service was never a swift process...never.

Lakeisha W. | Premières impressions |
Évaluation :

The wait time was longer than expected. The service was great

Amber T. | Expérience générale |
Évaluation :

Very nice, friendly staff. Location convenient, & very well maintained. I like that when I walked in I was able to see the size of each unit they had to offer.

Mary B. | Expérience générale |
Évaluation :

No Comments

james c. | Expérience générale |
Évaluation :

My entire experience in dealing with the staff here was a great experience. Christina Simmons, the General Manager, went above and beyond to assist me with all my moving and storage needs.

Muhammad a. | Premières impressions |
Évaluation :

It’s really excellent

Aaron B. | Premières impressions |
Évaluation :

Great lady at front desk was very helpful 😊

Frances H. | Expérience générale |
Évaluation :

This is my third time in 15 years to use this facility. The attendants are courteous and very customer oriented. Suggestion: have lights in units that turn on and off when the door is opened/closed.

Priscila S. | Expérience générale |
Évaluation :

Great people

KEYSHIA A. | Expérience générale |
Évaluation :

Rude staff. Yesterday when closing storage unit. Female staff was discourteous, snarky, and pawned all questions off to manager Chris. Who wasn’t available. Horrible customer service from female.

KANDIE T. | Expérience générale |
Évaluation :

It is very difficult to speak to anyone at this location. While I was trying to let them know I had moved I was told 3 times I would receive a call back from manager. Never did.

angeline g. | Premières impressions |
Évaluation :

The staff on August 30 at 7:30pm was excellent. They were professional and very helpful.

Darion C. | Expérience générale |
Évaluation :

This store was very clean and staff was helpful

Howard O. | Expérience générale |
Évaluation :

Friendly staff, secure facility.

Arthur R. | Expérience générale |
Évaluation :

The staff was always friendly and helpful in the past. Until 08/04/19 when we returned rental the rep helping us was awful looked mad and was rude!! We rented 2 storage and 2 trucks in August!!

Arthur R. | Expérience générale |
Évaluation :

Should have more employees on hand to help customers!! This is a busy branch

Arthur R. | Premières impressions |
Évaluation :

Miracle was awesome she needs recognition on her hard work!!

Arthur R. | Premières impressions |
Évaluation :

Miracle was awesome some confusion with our storage rental. She fixed it and we got another storage and a truck rental for 8-4-19. We are pleased with you guys!!

david g. | Expérience générale |
Évaluation :

I sometimes had problems using the card and needed assistance. Intercom wasn't much use either.

SHEREENE B. | Expérience générale |
Évaluation :

Everyone there was most helpful in getting the problem taken care of

Arthur R. | Expérience générale |
Évaluation :

Everyone was friendly and acknowledging everyone that came in. They had a long line waiting and were very prompt !!

Stefanie B. | Expérience générale |
Évaluation :

I recommend my parents use your storage and they did!

Arthur R. | Premières impressions |
Évaluation :

Patricia was very courteous and knowledgeable . They were very busy but she remained calm and very professional.

edgar c. | Premières impressions |
Évaluation :

Nobody answers the phone, tried to return the trailer I rented and they told me to leave it and do it online. Tried doing it online they they told me it cannot be done.

Allison M. | Expérience générale |
Évaluation :

The U-Haul employees were always really professional, friendly, and helpful!

Stefanie B. | Premières impressions |
Évaluation :

The women who helped me was wonderful!!

Howard O. | Premières impressions |
Évaluation :

The customer service was very good, everyone was very friendly and helpful and got me in and out very efficiently!

Celeste G. | Premières impressions |
Évaluation :

Very helpful Gave great advice for my move

Monica J. | Premières impressions |
Évaluation :

Miracle was very kind and helpful

Mary M. | Premières impressions |
Évaluation :

Everyone was very helpful. Clean, safe, well maintained facility. The only negative was that the size of the storage space I would need, based on a completely full 26' Uhaul Truck, was under estimated

Adam M. | Expérience générale |
Évaluation :

Had a bad experience initially however Kristina took care of the situation fast. Thanks for the sense of urgency

Holly W. | Premières impressions |
Évaluation :

Helpful and very friendly.

Curt C. | Expérience générale |
Évaluation :

Opening above storage unit allowed thieves to climb in and empty out all items of value. Recommend installing additional barriers that ensure complete coverage, floor to ceiling.

KEVIN R. | Expérience générale |
Évaluation :

It was okay.

neka r. | Premières impressions |
Évaluation :

The lady that checked me in was so kind respectful and just lovely I hope this message is passed on and she is recognized for her outstanding customer service

MASCULINE W. | Premières impressions |
Évaluation :

Good service

jose m. | Expérience générale |
Évaluation :

Need to speak to Manager. I had problems during my trip with the auto transport which affected my gas mileage. We discussed the possibility of a discuounted total.

Pamela H. | Expérience générale |
Évaluation :

Convenient. Safe. And clean

Linn V. | Expérience générale |
Évaluation :

Will not recommend

Alisa T. | Expérience générale |
Évaluation :

Bravo!

Michele T. | Expérience générale |
Évaluation :

Checked in day before got there did not have my trailer. Sent me 20 min down road person said I didn't have a reservation. they finally got everything straightened out. While on road lost all lights

MEGAN C. | Expérience générale |
Évaluation :

The units are very secure and safe. Staff was always very helpful and kind.

MISTY W. | Expérience générale |
Évaluation :

I stored my personal belongings here for about six years. My belongings were kept safe and dry (Hurricane Harvey.) I ONLY moved out because I moved away. I highly recommend this storage facility.

Julie W. | Expérience générale |
Évaluation :

Not sure if it's the case but this feels family-owned. It was really convenient having a major uHaul location (open Sunday, lots of rental choices, climate controlled) so close to my daughter's house.

Fabrion D. | Réservation |
Évaluation :

They rep that helped me was very friendly, unfortunately I can’t remember her name but she was definitely helpful!

Rebecca S. | Expérience générale |
Évaluation :

If I could give negative stars I would. The incompetence at this location of the manager was something I have never seen before. The only person that knows what they're doing is Christina.

LARRY G. | Expérience générale |
Évaluation :

For the many years that we occupied storage space, they management was very helpful with our payments when we were struggling monthly payments. For that we are very grateful.

Donald R. | Réservation |
Évaluation :

Fast friendly loved the experience

DANNON C. | Expérience générale |
Évaluation :

A huge improvement in the level of service and timeliness from when I first checked into my storage unit on 7/14! I’d definitely use this location again!

David B. | Expérience générale |
Évaluation :

It is very hard to say...on june 25 i got a call saying my empty boxes were ready for delivery. But i expected my full boxes. Told i would be called when they got there, never got a call. sucks!!

ROSCOE H. | Expérience générale |
Évaluation :

no comments

christine b. | Expérience générale |
Évaluation :

The main guy guessing manager was the helpful one. But I was told my ubox will be ready by 11am. It wasn't till 2pm I finally got it. And my personal lock was not on my box.

Bailey a. | Expérience générale |
Évaluation :

I had a reservation to pick up my u-box. They couldn’t find it and after an hour of waiting for dispatch. I found the u-box outside in the rain and it was loaded backwards. Very frustrating.

VICKI F. | Expérience générale |
Évaluation :

I love that location , everyone s so nice

George W. | Expérience générale |
Évaluation :

My UBox shipment was delivered to the wrong place and was late.

Majduline F. | Expérience générale |
Évaluation :

Great staff

Non reviews have been submitted for this location.

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