Customer Reviews for U-Haul Moving & Storage of Springdale

5 450 évaluations

806 Twin City Ave   Springdale, AR 72764
(@ Springdale/Fayetteville Line)

(479) 751-6212

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 8h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(479) 751-6212

806 Twin City Ave
Springdale, AR 72764
(@ Springdale/Fayetteville Line)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 8h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Lower the price

John W. 
Évaluation :
2

I had chosen 24/7 pickup, but then had to wait for over an hour to get keys, etc. Also, the first truck did not start and the packing blankets were missing. The young woman who helped me should receive a raise!

KYLE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERDIS J. 
Évaluation :
5

Very friendly at the drop off. Clean and professional.

MICHAEL ANTHONY S. 
Évaluation :
4

I needed a 15ft box truck for a day rental. All they had was a 26ft. 10$ more, and a lot more gas.and mileage is 0,2 cents higher Friday thru Sunday. That's my complaints. Other than that it was ok.fast friendly service.

Timothy S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT B. 
Évaluation :
5

I had not originally scheduled my cargo trailer to be picked up at this location. But I couldn't be happier that it did. The staff at this location was the MOST helpful. We were there as soon as it opened at 7AM and we were greeted by happy and helpful employees. Now without a doubt, I'll be making sure all my business is done here and no where else.

Carter C. 
Évaluation :
2

I wanted to love this place, it's huge, and there is a nice gentleman there with a great personality named Dedric. BUT. I needed a pickup truck to pick up and drop off two recliners from a storage unit around the corner to my house down the street. No more than a 10 mile round trip total. When I picked up the pickup truck the credit card machines were down so my card was entered in manually. I was never asked to sign off on anything. I was handed paperwork and sent off on my way with no instructions. Getting in the truck the mileage was already 50 miles OVER what was reported on the sheet. So I wrote down the correct starting mileage. The gas tank was a quarter tank LOWER than what was reported on the sheet. I wrote that down too. I was on a time crunch so got my errand done and brought the truck back in under 2 hours. At the desk I told the clerk the situation. They wanted to argue that there was nothing to be done because I never took a picture as a text instructed me to. I never got a text. He sad that wasn't possible if I had the paperwork in hand. I explained about the machine being down and he acted like that changed everything and of course he would fix the situation but he had to wait till Monday to issue a refund. The charge would go through as normal till then. It is now 1/8/22 and I have no refund amount. No one called. Nothing seems to be corrected. I was charged over $80 to drive under 10 miles around the corner and down the road and back again, for mileage and gas I DID NOT USE. I went so little distance that I didn't even budge the gas needle. It was returned with the same amount. They did not have accurate records of their own vehicle or machines working and now I have to pay the price for it? Not pleased. It's a convenient location with lots of options I would have liked to use again and I hate that this is my experience. I can't trust this won't happen again. I have waited over 7 days, giving them the benefit of the doubt but. No. Nothing.

Colene B. 
Évaluation :
5

Friendly, knowledgeable, thorough, kind and helpful!

Rebecca A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda E. 
Évaluation :
5

Check over the vehicle. The interior console did not light up so I had a hard time seeing the speedometer. It is a good thing that I only had to drive during the day.

timothy D. 
Évaluation :
5

I originally made a reservation from a location closer to my house through the website and I planned to pick it up at 8am. The website took the reservation but then changed the pick up time to 9am because that was the opening time of that location. The website should of told me that the location would not work for the selected time.

Sherri H. 
Évaluation :
5

Our experience was wonderful. No changes that I can see

Riley D. 
Évaluation :
5

The young lady who checked us was fantastic!

Christopher Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
3

Cruise control would be nice for older customers with neuropathy.

JOHN B. 
Évaluation :
3

The sliding doors to enter were broken we were told to go to the back doors the ramp was blocked there was not easy access since the front doors were broken. Then we had to wait for the manager for 20 minutes to come and take a lock off the unit so we could put our stuff in there. The manager was not onsite because it was 6 pm looks like the employees should have had the proper keys to assist with lock removal. The employees that were there was nice and did apologize. It was just a very stressful day after driving 5 hours there and then having to wait for someone to come and remove a lock when there should have been keys left there.

CHERYL L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
5

Everything was excellent

MONICA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOYD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH S. 
Évaluation :
4

We were happy with the truck we ultimately got, but had to return the first one because the check engine light was on and it had 167 000 miles on it â€" not a great ride for a 1200 mile trip. The second 26 foot truck was in excellent condition and did very well for the trip. Suggest you check the truck condition really well before you leave the lot.

Pat O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIRSO A. 
Évaluation :
4

The service was fast and friendly.

Timothy S. 
Évaluation :
1

Check in was not logged in until 2 days after we dropped off the truck, which resulted in late fees. Employee said not to worry she would take care of checking in the truck and blankets. Now we have to spend time getting a refund of the late fees because you hired someone that choose not to do their job.

MICHAEL M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TYLER R. 
Évaluation :
3

I made an online reservation for a 15 ft truck. Showed up, and there were none, they gave me a 20. There was only one person working a huge facility, and though he was doing his absolute best (my hats off to him, wish I could remember his name) the place was obviously understaffed. The 20 foot truck I received was supposed to be full, I drove it 13 miles. Stopped to put in gas and it took 3,5 gallons to top it off. That's less than 4 miles per gallon, some how I doubt that it was full....

SHELLEY N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tiffany A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason R. 
Évaluation :
5

We had a rather tough moving experience and Dedrick McBride helped to smooth things over. Our moving truck was (mistakenly) towed by the landlord at the new property. Dedrick took the initiative and personally went to the impound lot, paid the fee and brought the truck back to its Springdale location. This saved us the trouble of having to drive up from Little Rock to Springdale (3 hours) and possible be charged more than one day for the storage in the impound lot. Furthermore, Dedrick waived any extra charge to our account for this action. It's an example of what good employees and companies do for their customers. In every interaction we had with him, whether on the phone, or in person, Dedrick was friendly, respectable and generous with his time. We'd like to reward Dedrick for his exemplary behavior as its not often seen these days. Sincerely, The McKinney Family Little Rock, AR

Cindy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CORTLYN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Montgomery W. 
Évaluation :
5

Mr. Dedric and his team provided a very good rental experience.

DWAIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAMIEN A. 
Évaluation :
5

Quick & easy, out & in. Price was right too!

DAVID V. 
Évaluation :
5

Staff was helpful and friendly

Richard F. 
Évaluation :
5

Everything went perfectly. Wouldn't change a thing.

JOSHUA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

frank B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

frank B. 
Évaluation :
2

After picking up trailer went over a speed bump in a storage unit and the unit came off my trailer hitch. Called the manager to come to put trailer back on truck. The manger said the trailer was installed improperly. If this happened on interstate the results would be tragic. Manager did not not say he was sorry. Need to be more careful!!

Robert C. 
Évaluation :
5

Stay the same

Mckinley F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda O.  |  Premières impressions 
Évaluation :
1

You owe me money fix it $102 you double charged me mess up my bank account your a bad company

Edmund L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy C. 
Évaluation :
5

The two employees I worked with were excellent!

BETH E. 
Évaluation :
5

The lady that helped me out was the best.

Jason C. 
Évaluation :
5

Take good care of Mr. Dedric McBride and the young fairly new employee under him. There service was excellent.

Dwain B. 
Évaluation :
3

The guy at the counter smarted off to us when we asked about the dolly we rented. Wanted to smack him for being an jerk. The truck was clean but the driver door did not close all the way and rattled when driving

Justin C. 
Évaluation :
3

Made reservation in advance and still took 45 minutes to pick up. Only one person at desk and no preference for prior reservations to pick up. Did not check lights, turn signal blinker did not work.

DAVID D. 
Évaluation :
5

Thanks for a quick check in and final wrap up of our bill.

RICHARD D. 
Évaluation :
5

All the staff were very friendly and accommodating.

EARL F. 
Évaluation :
5

Excellent service à la clientèle

PAUL T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bill H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Celeste M. 
Évaluation :
4

Friendly associate

David W. 
Évaluation :
5

Excellent Experience!!

Zachary R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kikue J.  |  Premières impressions 
Évaluation :
5

Super friendly and helpful drop off was a breeze too.

DAVID B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA E. 
Évaluation :
5

Easy rental process, dependable truck and equipment, and great customer service!

Brian N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RUSTY A. 
Évaluation :
3

maybe an example photo of where the truck number is. Upper right corner is vague. We over estimated our mileage, but there was no way to correct it.

Justin C. 
Évaluation :
5

I did not find the app to be user-friendly at all, and I had to enlist the assistance of on-site representatives in an effort to complete the initial process. I don't appreciate the hidden fees at all. However, the assistance I received from the on-site staff more than made up for the issues I had with the app. They also helped when I had problems with other customers while moving into the unit.

Miles O.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miles O. 
Évaluation :
5

It was great.

Tiara W. 
Évaluation :
5

Dedric and Austin always go above and beyond to help me. They are both always working hard to help customers and working to keep the store jn good condition. Dalaina and Emily are amazing as well and always very helpful. Brandy on the other hand is always rude and has lied to me on occasion. She has messed up our reservations in the past and refuses to accept responsibility. She can usually be found sitting down when there is a line of trucks waiting to be checked jn.

Tammy C. 
Évaluation :
4

There were troubles with 24/7 app to check in. The site has poor connection to GPS so it doesn't recognize your location and therefore does not allow you to check in for your rental. Fortunately the employees know about the issue and we're helpful but only after I struggled checking for over 45 minutes outside the facility. That's the only reason I wouldn't use the location again with mobile pickup.

ROBERT W. 
Évaluation :
5

Nothing to offer…I have used this location multiple times since moving to AR, and EVERY single Agent in the store has been Excellent each time. A great experience each time. So, I guess my suggestion would be to keep up the great hiring and training practices!

Patrick O. 
Évaluation :
1

I was lied to about the initial fuel level and didn't check it before I left. My paperwork indicated that there was 3/4ths of a tank but it was barely over half but I did return it with the proper amount in it. The staff at this location didn't seem interested in helping customers. 3 people behind the counter I was the only customer and still had to wait for service a call came in and was put on hold. Overall poor service and unfriendly service representatives

SHAWN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ATHENA P. 
Évaluation :
5

The guys working there were so friendly and helpful! Loved working with them!

Emily A. 
Évaluation :
5

The general manager, Dedric was a delight to work with. Very professional, courteous and was attentive to my needs in providing our rental. Thanks again Dedric!

Mario C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANDON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S.  |  Premières impressions 
Évaluation :
1

If I'm being completely honest, uhaul has the absolute worst customer service I've ever experienced. No one is on the same page. Everyone I talked to told me something completely opposite of what I was previously told by another employee which resulted in me having to change my appointment 3 times. When an employee called to see if I was coming in for my appointment (the message was never relayed that I had changed my appointment) and I let her know i changed my appointment and I'd be in the following day (could have just made an appointment for that day in the first place if I could get a straight answer out of anyone) she responded very annoyed “you changed your appointment again??” If I didn't absolutely need this hitch, I would have said forget it. I hate leaving bad reviews but y'all suck.

kortney G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESA D. 
Évaluation :
5

Excellent service à la clientèle.

Jay O. 
Évaluation :
5

Good management, excellent service 5 stars..

andre v.  |  Expérience générale 
Évaluation :
4

My install was done in a professional manner even though some problems propped up causing my car to have to be left over night. Mr. McBride went out of his way to personally drive me home to check on my handicap wife.. And picked me up the next day. Thank .

Doug E. 
Évaluation :
5

Rien

Marsha W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Perry R. 
Évaluation :
5

Ensure photo of drivers' licenses are deleted as soon as it is no longer needed. Uhaul could be held liable in the event of a data breach or ID theft of every customer whose driver's license is photographed.

NEIL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA L. 
Évaluation :
5

Great Staff and Always willing to help.

Amanda j.  |  Expérience générale 
Évaluation :
3

I was so impressed with the communication I received before check in to speed up the process and to address Covid concerns. When I arrived there was a long wait with no one in the building to provide assistance. The return process was also difficult with a car parked in the return equipment lane and several empty box trucks behind. After waiting several minutes for someone to help in the return lane I had to go inside to try and get assistance. I think it would be helpful to have a number to call to receive assistance. When you call the store number it doesn't even ring in the building.

Dustin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRYAN F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CANDACE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor L. 
Évaluation :
5

The boss, Dedrick (I think that's his name) is an exceptional employee and practically runs the operation himself, especially since he is often short of employees. He gets the job done with a smile. I have been to this Uhaul dealer several times and always been well treated.

Nicholas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Divya D. 
Évaluation :
5

Easiest check out, it was a breeze. I've used u-haul a lot and this was the best move I've every done.

Ratchell P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy S. 
Évaluation :
5

Thanks Dedrick! :)

lisa H.  |  Premières impressions 
Évaluation :
5

Everybody knows moving sucks your people at least made it somewhat bearable

Loretta K.  |  Premières impressions 
Évaluation :
3

Everyone was friendly and helpful. My only complaint is I requested a storage unit located ground level because I'm storing large appliances and was told there was one available. when I checked in after paying I was informed it was upstairs. I'm a small woman and had to move them upstairs.

Amy C.  |  Premières impressions 
Évaluation :
5

The person was very helpful and very friendly. I was very happy with my service.

Joyce W.  |  Premières impressions 
Évaluation :
5

Great staff ! Very polite and professional.

finish l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dakota r.  |  Premières impressions 
Évaluation :
5

They have good deals and very happy I went thru uhaul for storage and moving truck.

Laura I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leander S.  |  Premières impressions 
Évaluation :
4

Overall great, there was a small disconnect between the U-Haul corporate site and the franchised location which the staff resolved promptly. - I didn't know I needed to check in first with my code then I could input the code by the entrance to gain access to the facility.

Gregory W.  |  Online Move In 
Évaluation :
3

I came to rent another unit same size/temp control. New guy was trying to be helpful but: rented me non climate ,moved me out of my several year unit (he asked if I wanted to take care of nearing rental fee) but rented me another unit.Noticed charges were wrong and called.. spoke to manager, he said would take care of.. got notification but money difference has not hit account.. I think it's $5 and truthfully after moving things from one unit to another I am done dealing with it. Do not want anything' or want to cause trouble as life is too short

WILLIAM D.  |  Premières impressions 
Évaluation :
1

The workers did not know what they where doing. It was like they where running around with their heads cut off. There was a line out the door and the computers kept losing people's orders. I was charged twice for one thing.

Misty b.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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