Customer Reviews for U-Haul Moving & Storage of Stamford

Évaluation :

5

Jose and his team do an outstanding job ... client focused, highly skilled and a pleasure to deal with. Would highly recommend

Évaluation :

5

all the trucks and vans are awesome for rent to use on moving . it will be very nice and helpful if you guys put a hand truck or a little car to move heavy items ...

Évaluation :

5

Nothing comes to mind

Évaluation :

5

When I rented my 10' truck on the day of my move I did a pre trip inspection the rear passenger tire was low and had a check engine light. But overall drove comfortably and smooth.

Évaluation :

1

Went couple of time. Staff are discriminating and rude. They are very unprofessional. I was not disclose that ceiling light inside of truck broken and I was given key to inspect truck. When I told him, they said they are know that. Other time, guy does not care about customer and does not give proper information. I will not recommend this place anyone again.

Évaluation :

4

I enjoyed the use of the unit over the yrs

Évaluation :

5

Everything worked out perfect for me. For pick up I did everything online which was easy. Also, when I dropped off the van I checked out online which was a breeze and I just dropped off the key.

Évaluation :

5

Great guys working the desk on Labor Day.... very good that they were there on a Holiday.

Évaluation :

4

Trailer had one bald tire (belt showing) and one tire with a screw in tread. Perhaps inspect the equipment to ensure it is in good shape. The staff did not seem to be aware of my reservation and the trailer was not Available for pickup when I arrived as it was buried behind two other trailers.

Évaluation :

5

Friendly and helpful location manager. Very positive experience.

Évaluation :

5

Cindy helped me to get a truck immediately after another company canceled my reservation. Britney was so amazing to work with in store... she explained all details of rental, even walked me around to show options and got me what I needed to move!! Excellent service all around.

Évaluation :

4

Thank you for all you guys do.

Évaluation :

5

The main office had ordered the wrong size Hitch for my car. But the gentleman at the local Stamford U-haul found another part and adapted the hitch to my car so it fits perfectly now. It was a huge relief and he handled the problem immediately.

Évaluation :

4

Nunca funciona el app para devolver el camión, en mi último contrato me están cobrando cosas incorrectas

Évaluation :

2

during check in the representative was very friendly and courteous and aproach me in a profesional way, everything went well after that, but today I got hit with a 11 USD charge, I called and inquire about it, they charge me 11 dollars for gas, which you charge 5 dollars for a gallon, I sent an email today, because I drove 7 miles with the van, and a cargo van does at least 25 miles to a gallon, theres no way that I used 2 gallons of gasoline.

Évaluation :

5

Everyone was great and very thorough, great experience overall!

Évaluation :

5

Wasn’t sure exactly where to leave it.

Évaluation :

3

Too cramped forr drop-off.

Évaluation :

4

There was less gas in the truck than was listed on the paperwork at pick up. After we returned the truck we were told that there was a link we could access to correct the amount of gas. The representative was very friendly but should have told us about the U-haul link when we picked up the truck.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Very smooth and simple to rent a 9 foot cargo van from this location.

Évaluation :

5

By my experience at this location I recommend to everyone that people ho work over there are very polite and fast

Évaluation :

5

Fast and great customer service

Évaluation :

5

the alarm would say door is open when all the doors are closed and locked and the AEB system was malfunctioning

Évaluation :

5

Not at the moment but I will.

Évaluation :

5

Merci 

Évaluation :

5

Curtis provides white glove service

Évaluation :

1

We had bugs in our truck and no one called us back to make it right after we told the front desk. We won't be using U-Haul again and I will advice friends and family not to as well

Évaluation :

5

We arrived at closing time which was very busy. We pulled in, briefly spoke w/a rep and were on our way.

Évaluation :

5

Lacny went above and beyond to set me up with our storage unit, taking the time to show me how to unload and access the building. I really appreciate his friendly approach and customer-focused attitude.

Évaluation :

3

The check engine light was on and we had a low rear tire warning message .

Évaluation :

5

Loved meeting Brittany. Very warm and friendly.

Évaluation :

5

Friendly and helpful customer service every time I visited. The building was always clean. Merci.

Évaluation :

4

The trucks front end needs repairs

Évaluation :

5

Customer Service was great and easy to pick up the rental. The check engine light was on and no AC on probably the one of the hottest days this year. We let the guy know when we returned the truck though.

Évaluation :

1

Truck broke down and left me stranded on the shoulder of 95 south and then this location charged me the full estimated amount of over $750. Horrible branch of U-Haul. I will avoid using U-Haul ever again. Certainly will not ever rent from this location again.

Évaluation :

5

Well as usual the management is by far thee best Brittany the manager there at this location has been a great help with my rentals I appreciate the way this location is being ran Wich as a business owner my self Understands management is the reason we keep coming back . Thank you again for all your help Jose. Brittany. Licby all a great big help

Évaluation :

5

Es muy buen servicio excelente

Évaluation :

5

All good

Évaluation :

5

The manager was extremely helpful when I encountered issues with my bank card.

Évaluation :

5

Great people very professional

Évaluation :

5

I think an employee should walk out with a customer to inspect the vehicle before and after. The van I rented did not have a front license plate. Overall everything went quite well and great customer service at the store counter. The employee that helped me on 7/23/2024, late afternoon 4:30 p.m. / 5:00 p.m. was knowledgeable and friendly. Merci.

Évaluation :

5

Have the checkout guy not run and hide when I brought the pickup back! Had to go inside to return the key! 

Évaluation :

1

The location charged me for "My Move coverage" without my consent, then they didn't fully resolve my concern despite my complains!

Évaluation :

3

The weather was awful and down pouring so it was impossible to get to the location on time for pick up so I was hoping they would be more understanding of letting me return truck back a bit later since I needed it for the full two hour window. I had zero guidance on which truck was mine (I had to check every truck and put key in ignition to see if it was my rental) and had no clear idea to what steps to take upon return of vehicle.

Évaluation :

5

Truck had hard start issue.

Évaluation :

5

Everything was great. Van was immaculate. Service great. Merci

Évaluation :

5

This location is amazing as usual the staff is well trained I couldn’t ask for enything more plus the supplies and new storage units are looking amazing

Évaluation :

5

Very efficient. And the manager, she was very personable. I will be back.

Évaluation :

5

Overall a good experience, but the air conditioner didn't work in our truck. Not the fault of the location, just wanted to give a heads up. Thank you!!

Évaluation :

5

I had requested for 2 different dollies but one of them was not available. So they gave us 2 dollies of same kind. If you don't have a dolly available, just mention it so we can arrange a better alternative. The dollies that were provided were really small and super inconvenient to carry furniture around.

Évaluation :

5

The drop off was quick and effortless

Évaluation :

5

I absolutely love this location the customer service is above and beyond helpful Jose and Britney the whole staff is amazing very professional pleasant I could not ask for more

Évaluation :

4

Great service, but I thought it was ridiculous that I had to purchase a lock for my storage unit, after spending hundreds to rent a unit. I was told they usually have them available but I had no choice but to purchase one.

Évaluation :

5

Kenneth was amazing. He was so helpful and knowledgeable! One of the kindest people I've ever met. He took his time to ensure we were confortable with our storage space.

Évaluation :

5

New elevator much nicer and quicker than the old one. Very friendly staff and helpful. Required to use a diskus lock. More expensive than neighboring Uhauls, but very convenient.

Évaluation :

5

Expensive for the area, but great staff.

Évaluation :

5

Only issue is the service elevator doors, hard to open my wife can do it that sucks

Évaluation :

4

Nice Manager and the Jamaican Gentlemannin the Yankee Cap Very Helpful and Nice! 😊🙌🏻

Évaluation :

5

The staff was SO helpful and friendly. Even helping me move a few things from my truck. Everyone was always smiling / seemed happy to work there.

Évaluation :

5

They all are just friendly and helpful

Évaluation :

5

Due to different life circumstances, I had a varying number of storage units in the Stamford Uhaul storage facility for over 6 years! The staff there were always so wonderful; friendly, helpful and accommodating, and the building was convenient to get to, as well as clean and easily accessible whenever I needed to add or remove anything to my storage units. Through many life changes, it was always a comfort to know my stored items were in good hands and under a watchful eye at the Stamford Uhaul Storage facility. Merci.

Évaluation :

5

Brittany is extremely well composed and pleasant. The U-Haul location can be very busy and Brittany is always courteous, professional, and helpful.

Évaluation :

2

I specifically asked for a street level 5x5x9 and I was shown a 5x2x9 (a triangle room)And I ended up with a 3rd floor unit with a leaking roof... there was water every where! Absolutely terrible

Évaluation :

5

Helpful staff, safe facility, good location, reasonable rates. What else can you ask from a storage facilty?

Évaluation :

2

There is only one entrance and it’s very difficult to move you things in and out trucks and cars always blocking entrance also there is no ramps which would make things more convenient

Évaluation :

5

Luis and Chris were excellent!!!

Évaluation :

5

Merci!

Évaluation :

3

The elevator needs updating. It was extremely difficult to use. I would not recommend as a result until the situation is remedied.

Évaluation :

5

Very professional and courteous customer service. Representatives.

Évaluation :

4

Staff was helpful and friendly. The facility is clean. Moving help is available but the elevator needs replacing. It is very hard to operate.

Évaluation :

1

Your storage units are atrocious no lights no ceiling not clean looks likes a Russian jail cell I am paying 200 this!!!? I will move out as soon as possible You guys should embarrassed to rent and should rent at DEEP discount is renting at all!!!!

Évaluation :

5

I have no complaint the manager is good she is very helpful if I have to come back I will so far the staff at this location is good I don't know for the other location .

Évaluation :

2

No elevator, single bay for you to unload cargo was taken for 2 hours so we had to carry heavy stuff thru railing. Most inconvenient storage facility i ever experienced.

Évaluation :

3

The only units for rent were on the top level, and the elevator it was not working. This loan elevator apparently has issues quite often, as it is very old I am told. I would go out of my way to tell anyone who knows of the U-Haul storage facility to not use it. In 90° heat that is unfair to make people carry items upstairs. And I pay $160 a month for this unit. Now that I've offered this feedback I would like to hear from U-Haul on what you will do to credit me.

Évaluation :

5

Merci

Évaluation :

5

Brittany and Gwen went above and beyond to ensure I had a phenomenal experience. They were professional, courteous and friendly, and made sure to solve all my problems.

Évaluation :

3

Difficult to park. Non U-haul staff members often waiting outside the facility soliciting work or sitting on the loading dock and have had to ask staff to ask them to move. Dumbwaiter elevator doors cumbersome. Often times other individuals did not know to close the exterior doors to make elevator available to others. We moved to another facility that was very well lit, plenty of parking, modern elevators and non-profit pricing so we were able to get more space at a lower price.

Évaluation :

5

It was a wonderful storage experience.

Évaluation :

5

The Staff is very helpful and friendly. The facility was very clean and well maintained.

Évaluation :

5

The best front desk staff ever !! Britney and her front desk crew are THE BEST best uhaul experience ever They are THE GREATEST 10 stars ⭐️

Évaluation :

1

Terrible, because the staff charged me 1 extra mile and $11,88 for gas which I don’t understand why if I returned the truck with more gas than what they gave me.

Évaluation :

5

The staff were so helpful and very accommodating to our needs. We arrived to the storage facility later than planned due to traffic. We only had 1 1/2 hours to unload a 10 foot truck. Although we ran late the staff stayed open for an extra 20 minutes to accommodate our moving needs. That was an extraordinary act of concern and support for a customer! I am amazed! U-Haul Stamford is the best team ever!!

Évaluation :

2

The storage spaces are garbage, very tiny and little. They are very very expensive and not worth it but the staff are amazing and full of patience…. Thanks a lot to Brittany,Luis,the manager under Brittany and Chris

Évaluation :

5

The staff was truly outstanding: Professional, Friendly and Accommodating

Évaluation :

5

Staff was very helpful and friendly.

Évaluation :

5

Jeremy and the rest of the staff were extremely helpful. Jeremy sets the tone for exceptional customer service.

Évaluation :

2

I had to trash my living room furniture because of the mouse droppings and smell and I had to trash some more of my things because of the mouse problem they had there

Évaluation :

5

Sorry I can't remember the individual names but everyone, everyone was so helpful and accommodating to our needs. Cannot give enough praise to your staff it was a pleasure to work with them. Please make sure they get this message. Sincerely Ian O

Évaluation :

1

The Facilities manager who called me on Saturday afternoon was rude, impolite, unprofessional and a straight out little pr..k. (I am being kind here) The insolent little sh.t threatened me after his staff had let me know we could leave items next to the "Re-use Centre" as it was full of Uhaul boxes and equipment. The manager gave me a mouthful and told me the "Re-use" centre is closed and that the staff had no right to give me permission to leave any thing for Re-use. He instructed me that he was giving me until then end of the weekend to move the stuff shared for "Re-Use" and said he was noting the warning in the system as Uhaul do not dispose of belongings on behalf of clients. On arrival the next day there was one item left in the "Re-use" centre, I proceeded to clean out the storage unit and placed the left over item in to the locker. I then informed the Staff at the centre that Junk Luggers would be arriving in the morning to haul away the remaining items and asked what arrangement I could make to leave the Storage locker open for them. I was told that the items would be safe as the premises is under 24 hour surveillance and that they would put a red tag on the unit to seal it, that I did not have to lock the unit. The next day when Junk Luggers arrived they confirmed that the unit was locked with a red uhaul tag, but the contents of the locker did not match the inventory list I had shared with them. In short the staff appear to be nothing more than common criminals who helped themselves to the contents of the storage locker. If the staff did not commit the cold blood theft of the contents of the locker, you have a serious security problem on the premises. Lastly a staff member called me the next day wanting to charge me for taking my own lock and not returning it to them when I gave notice on the locker.

Évaluation :

5

It was a great place for me thru Covid. Can recommend this facility! Best//Stefan

Évaluation :

5

Like I've said before you guys run a top operation. I appreciate all the staff who helped me. It has been exceptional and made this arduous moving process much easier. Merci

Évaluation :

5

Very happy with the self-storage experience at UHaul/Jefferson Street. Staff was very helpful. The only negative thing was that the freight elevator was out-of-order when I moved in. Once fixed, everything was good.

Évaluation :

5

Merci

Évaluation :

4

Construction is currently ongoing at the location and there is only one access dock. People who are not actively loading or unloading should not be able to park and wait.

Évaluation :

1

I drove an hour to the facility, with my car full of stuff, and Uhaul would not let me into my unit. I had to drive back home with my car full. (They were painting the floors.) It was 3 days later that I was allowed in. They were rude unsympathetic and unhelpful.

Évaluation :

5

The staff at this U-Haul on the date and time of my move-in deserve recognition! This could have been an average review, and they made it Excellent instead. When I got to this facility, I had reserved a storage unit. The staff informed me that the elevators were broken in an extremely kind and empathetic manner and that I would unfortunately have to carry my stuff up the back stairwell 3 flights to the 3rd floor where my storage unit was. They compensated me for this graciously and more than fairly and were extremely empathetic, sensitive, and kind about it throughout the entire process. Even as I was waiting on them to work through my situation with me, they were continuing this behavior with each and every customer that I saw walk in that day. This staff deserves recognition! This is the type of customer service that makes a company and provides a good name for a company, especially during times like these. U-Haul has provided me with great optimism and reason to be a long time customer and I can assure this company that the benefit of a long time customer like me with referrals because of service like this will far outweighs the compensation that was provided due to inadequate facilities to provide easy access to the storage unit when unloading a truck. Thank you U-Haul! I want to personally say thank you and happy new year to each of the staff working that day, you all deserve great credit and recognition for what you did for me and please know that this does not go unnoticed and means a lot. Stay safe and healthy!

Évaluation :

5

The place is nearby and is practically always open. OK

Évaluation :

5

Luis and Allen were very helpful. Great service. Thank you UHaul.

Évaluation :

5

Wonderful experience! I didn't expect all that services for pretty much free… I meant what I paid was nothing!

Évaluation :

5

The staff was very helpful. I much appreciated their efforts.

Évaluation :

5

Great staff. Adheres to customers needs in a timely manner. Very professional and respectful staff.

Évaluation :

5

Manager Britney was very friendly and helpful.

Évaluation :

5

I maintained my storage unit at U-Haul Moving and Storage of Stamford for a number of years. Everything was consistently excellent.

Évaluation :

5

Excellent experience! Highly recommend these guys to anyone looking for extra storage space.

Évaluation :

5

The staff there was amazing. As someone who has experienced a series of tragedies over the last year, I cannot explain how heartwarming it is to have staff that isn't just professional, but kind and attentive, when you are moving and/or storing your life due to unforeseen circumstances. This is what is sorely needed. Jose and his people define what the experience should be for storage. Not "you are lucky to have us for storage", but "we are grateful to have you as a client." Would highly recommend for anyone.

Évaluation :

1

Actually disgusting and the building is going to collapse. The elevator broke and required manual closing of doors. Please rebuild this place ground up. Literally drags the whole company down. I got the storage unit for free through a cross country deal and paid for a different companies storage just so I didn't have to use this place.

Évaluation :

4

It's a pleasure to have U-Haul as my storage system. The one thing I would love to see is easier elevators. I don't have the strength to open/close the elevator doors without help. Thanks, Janet B.

Évaluation :

5

Love love and love , nice place and safe , great people working here

Évaluation :

5

The staff at your Jefferson St. facility are the best; particularly Jose, Brittany and Joanna. They are friendly, extremely helpful and know the business. You are lucky to have them.

Évaluation :

5

A lot of things happened outside their control. Elevator was broken, construction caused me to move units, couldn't find the key to unlock the loading dock, etc. The experienced staff is super helpful and polite and the manager Jose always makes it right!

Évaluation :

5

Manager Jose could not have been more accommodating nor helpful and polite. You need more staff/employees like him!

Évaluation :

4

Everything worked just fine.

Évaluation :

5

Joese Sanchez and the head female manager there are "WOW" I have had the worse experience with every storage company but these two I don't even have the words for it. They made me feel like a member of their own family. The service,the attention to detail, the passion to help me and listen to me was incredible and that head woman manger is GREAT like DOPE.Every time she sees me she gives me a hug. I was going through a divorce and a separation from my daughter that daily hug made my day and she had no idea how healing it was. I wonder if she even knows she hugs me.She is just great. The level of service I got from there I know for a fact they didn't acquire that from Uhaul it came from somewhere else. Jose Sanchez Is an absolute Angel.I don't even want to leave Uhaul. I have told a lot of my friends to go there.There was a time I couldn't get access to my clothes. The storage was closed by the city for nearly 4 months. I had no clothes to wear to go to my interview and they could not let me in at all.It what a tough situation and I needed to get to that job interview and my suits were in that storage. I don't know how her and Jose pulled it off I got a rebate and I was able to buy a suit and tie for that interview and I got the job. Bravo to your team seriously.I love those two

Évaluation :

5

Johnna (specifically) and everyone I encountered at the facility was really helpful and provided great customer service.

Évaluation :

5

Jose has a great team.

Évaluation :

4

We have never gotten our money back for winter clothes that we needed to purchase when the storage was closed without any notice because of the safety issues.

Évaluation :

5

Mr. Sanchez and staff always provide their customers with the utmost of professionalism!

Évaluation :

5

Jose and johanna sorry if i get the name wrong but you guys are great!

Évaluation :

5

Excellent leadership and customer service.

Évaluation :

5

Jana, the young lady who is running the U-Haul Stamford office was knowledgeable, courteous and extremely helpful. She is a Five Star employee as far as I am concerned.

Évaluation :

5

johanna and jose are very helpful,thank you!

Évaluation :

5

Great customer service!

Évaluation :

2

Very poor communication Issues with billing Nothing was working

Évaluation :

5

The whole team is wonderful and super helpful to work with! Brittany and Jose are the best!

Évaluation :

5

Great service

Évaluation :

3

N/a

Évaluation :

1

Not climate controlled, no light in the unit and a guy was hanging out by my new car asking if I needed help and I said no 2 times to him.

Évaluation :