Évaluations des clients U-Haul Moving & Storage of State Street New Haven

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of State Street New Haven

Cote générale :

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BARRY W. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Ryan P. | Expérience générale |
Évaluation :

Still trying to charge me when I did not even have my storage unit

William K.
Évaluation :

Very confusing and incompléte paperwork. Hard to reach a real person and to do that meant at least 20 minutes on hold. Holly in Connecticut was the most professional and dependable and was instrumental in finding the lost box and verifying that it was ours. In speaking to a worker in New Haven we learned that nothing would be done till Monday or Tuesday when his supervisor was back and would call. This is so wrong and unacceptable and a poor way to run a business. No one except Holly made any type of apology. I believe when errors are made that there should be some type of compensation but I leave that to you To end on a more positive note I cannot say enough about the three young men from Helping Hands who unloaded the two units. They were wonderful and a joy to work with.

Kevin M.
Évaluation :

Le client n'a pas laissé de commentaire.

BARON W.
Évaluation :

Le client n'a pas laissé de commentaire.

Amy N.
Évaluation :

I selected the mobile check-in option, and when I arrived, I learned that there was no equipment available for me. I was told that the vehicle needed to be “checked in” before I could rent it. When I received the vehicle, it was dirty, clearly hadn't been sanitized or cleaned at all (extremely concerning in COVID times), and it smelled horrible, somewhat like smoke. In fact, the smell was so strong, that I got a headache from it. I also discovered the gas tank had been left nearly empty, so I had to start by putting gas in the tank, delaying my move. I did receive some reimbursement, but it was basically equally to the amount of excess gas I put in the tank. Also, almost none of the employees were wearing masks inside the UHaul store. I would certainly recommend people go anywhere else BUT this UHaul location.

Vincent V.
Évaluation :

I received a mileage fee for 21 miles but the Pickup location was 8 miles from where I was moving to and from. It wasn't my choice to pick it up from there but you changed the location 3 times

BARRY W.
Évaluation :

Was never asked if my truck was over miles hard to find location

JACK L.
Évaluation :

Truck was a little worse for wear compared to one wirh more miles I used the previous weekend.

RICARDO C.
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Le client n'a pas laissé de commentaire.

JAMES B.
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Le client n'a pas laissé de commentaire.

JOSE L.
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Le client n'a pas laissé de commentaire.

Robert C.
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Le client n'a pas laissé de commentaire.

PERRY JOEL L.
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Le client n'a pas laissé de commentaire.

Marcus C.
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Le client n'a pas laissé de commentaire.

Vincent C.
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Le client n'a pas laissé de commentaire.

David C.
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Le client n'a pas laissé de commentaire.

Patricia K.
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Le client n'a pas laissé de commentaire.

KRISTEN W.
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Le client n'a pas laissé de commentaire.

laushaune T.
Évaluation :

The lines were long with two people at the counter each time I've gone. They dont rush the customer they are with and make sure the customer is satisfied before they leave the counter. Although the waiting time on the line is long it's worth the wait for excellent service.

Luis L.
Évaluation :

Le client n'a pas laissé de commentaire.

Geraldine F.
Évaluation :

We did not visit the State St facility. Our box was seen at the Whalley Ave New Haven location but was delivered to our Monroe home by Becky and was picked up for transportation to FL by Holly. Both women were expert fork lift drivers!! We did not receive our full complement of packing blankets (6 instead of 12 or 20) but Becky had no extras in her truck. Salome, who delivered the full box from Pompano, FL to our home inBoca Raton (and picked it up again two days later) was personable as well as efficient. She apologized for the apparent water leak in the box. None of our contents were damaged. We presume that we were not charged for any blankets that we did not receive. We used many of our own instead. We are very pleased that we used uhaul for our possessions

Valerie J. | Expérience générale |
Évaluation :

I was very happy with my say at Uhaul

Alebachew Y. | Expérience générale |
Évaluation :

I appreciate the overall service, and advice peoples to use U-HAUL storage.

Mamtaben P.
Évaluation :

Le client n'a pas laissé de commentaire.

Diana S.
Évaluation :

U Haul New Haven (State Street) tried to overcharge for gas and distance traveled, and this fiasco has the feel of something this business regularly does--fudge the numbers to raise their fee. It has required a great deal of effort to get part of what I am owed back after this overcharge. I am still in the process of getting the rest back. I would not use U-Haul New Haven's services again. They are dishonest.

Howard W.
Évaluation :

Preferred location for pickup was not available. By 4:30 pm the day prior I had still not been called. When I called, I was told they would have called me by 6:00pm. That's late in the game when we are talking driving an extra 35 minutes to pick up. Truck can reeked of smoke.

Jennifer W.
Évaluation :

everything went smooth

Amanda L.
Évaluation :

Le client n'a pas laissé de commentaire.

Aisha B.
Évaluation :

The service was good, the staff was attentive and knowledgeable. I noticed none of the staff wore masks. It made me very uncomfortable. My boyfriend has been there in the past few months and noticed the same thing. This is an important issue that needs to be addressed.

THOMAS C.
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Le client n'a pas laissé de commentaire.

cheryl S.
Évaluation :

All the employees were excellent. I can't think of anything you need to improve on.

lora F.
Évaluation :

I would give Uhaul an A+ for service and friendliness! I'm very pleased I chose them and would highly recommend them!

STEPHANI J.
Évaluation :

The mileage should be visible and the clock should be set to the proper time in the vehicles after each return inspection. The clock in my vehicle was 2 hours ahead and the mileage screen was set to the gas consumption average display.

DANIEL N.
Évaluation :

Rental process at counter was quick and easy and well done. As well as drop off. Both employees made the process efficient and fast. Helpful on a stressful movibg day for me. I appreciated that

MICHELLE D.
Évaluation :

Le client n'a pas laissé de commentaire.

Joseph N.
Évaluation :

I was very dissatisfied with the mobile 24/7 service. Specifically, the procedure at pickup regarding contacting personal references, passport, or lease options that were NOT explained to me, even though not 8 hours prior I asked the agent on the phone if there was anything else I needed to provide for the rental. Had I known before, I would have had my passport and my lease available, but instead I was delayed in leaving causing me immeasurable traffic delays, not to mention disturbing my family at such an early hour. It's a very simple thing to add the ability for your customers to provide this online, prior to the rental. I just don't understand why you would choose not to do that, and inconvenience your customers.

stacey H.
Évaluation :

Somebody kept changing delivery and pick up times! I had to constantly adjust them. The delivery and pick up people were exceptionally courteous and skilled!

John B.
Évaluation :

Le client n'a pas laissé de commentaire.

mohamad C.
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Le client n'a pas laissé de commentaire.

Kieran M.
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Le client n'a pas laissé de commentaire.

RONY C.
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Le client n'a pas laissé de commentaire.

Kenneth C. | Expérience générale |
Évaluation :

The facility offers a good value on monthly storage rentals and is well maintained. The manager and staff are very courteous and helpful. Thank you!

JANNETT A.
Évaluation :

Le client n'a pas laissé de commentaire.

LAMBROS V.
Évaluation :

Prior to pickup time you told me that I will have the truck at the specified time. I reserved the truck 1 month ahead and you repeatetly assured me that I will have the truck the morning of Oct the 3rd. You also assured me that you will confirm it with me by 6:00 pm the day before. However when the time came not only you failled to confirm it but you also told me that most likely I will get the truck by the end of the day assuming that another client drops it in on time but you provided no guarantees contrary to what you told me at reservation time. That left me in a real bind because I had to change all my other plans. I booked a one-way trip to Toronto Canada and I had movers lined up to help me loading the truck at both ends. I also had to be there at a specified time. In the end you came trough and provided the truck in the morning of Oct 3rd but that was already too little too late. In the end it worked out but the whole experience was surreal and caused me a lot of griff. It also cost me 400 hundreds dollars more because I had to cancel and rebook the movers from both ends. Instead of getting there in one day I was forced to spend the night in a hotel along the way causing me an additional $160. None of this would've happen if you were to stick to your word. If I knew all that upfront I would've done it differently. I have to think twice before I reuse your services again or recommend you to someone else in the future.

Nadia L.
Évaluation :

Thank you very much, everything was organized well. Special thanks to Holly Spaulding, Rebeka and Leah from New Haven office.

Zachary P.
Évaluation :

Third time I've been to this location. They are always very helpful and respectful. Best Uhaul I've ever been to and I've been to a few. Thanks!

ERIC JR D.
Évaluation :

No gas nor equipment inside truck. Horrible service! Extremely disappointed! Reservation was changed with our consent. And we have not been contacted for our complaint!

limda S.
Évaluation :

Our move using UBoxes across the country from CT to CA was very smooth and everything was delivered on time and in perfect condition. Thank You UHaul!

Todd K.
Évaluation :

Le client n'a pas laissé de commentaire.

JONATHAN M.
Évaluation :

All equipment was there,and the pick up process was quick and easy.There is not much more that could be done,the location was great.

Alan T.
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Le client n'a pas laissé de commentaire.

julius B.
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Le client n'a pas laissé de commentaire.

BOBBY M.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert H. | Expérience générale |
Évaluation :

Thank you for excellent service!,

Katherine A.
Évaluation :

Le client n'a pas laissé de commentaire.

CARMEN L.
Évaluation :

Le client n'a pas laissé de commentaire.

John K.
Évaluation :

Le client n'a pas laissé de commentaire.

THOMAS R.
Évaluation :

I just want to compliment your staff for courteous and professional phone interaction.

Cynthia T.
Évaluation :

The box truck showed an engine check light and a low tire pressure light. Otherwise the experience was good.

Samuel K.
Évaluation :

The van was clean and otherwise well maintained except the radio and back-up camera screen console was not working.

KRISTIN C.
Évaluation :

Awesome first experience with U-haul!!!! Tyrese T and Justin M were awesome when checking in and checking out. Would definitely recommend!!!!!!

Hannah L.
Évaluation :

The kids at the desk didn't know what they were doing and had no one around to help them. They gave me a key to a van that wasn't even in the parking lot, and when I went back, it took about 10 minutes to get me a different one. And of course, the furniture pads I paid for ahead of time weren't in that van because nothing had been prepared properly as I was told it would. The kid was trying to be helpful but had no idea what he was doing. Better training and organization would make for a better experience for everyone.

Kai T.
Évaluation :

The van needed a wash, but the inside was very clean. The worst part is that the break and directional signal were faulty. I didn't realize it until I was on the highway.

James T.
Évaluation :

Great job! Thanks!

Geremiah W.
Évaluation :

Did not get the size truck we reserved! Gave us a smaller truck

Nikkina O.
Évaluation :

Holly is amazing. Such a great disposition and very courteous. Excellent service on all levels with her and with the staff via phone and in person. Thank you for making this move that much better!

CHRISTIAN V.
Évaluation :

Le client n'a pas laissé de commentaire.

Martin L.
Évaluation :

Key drop box should be labeled better and match the photo of the key drop box that is provided in the after drop off instructions. There also were already 3-4 trucks parked and we took up what looks like the last spot. Instructions on where to park if the 24hr drop off is full would have been helpful.

Adam S.
Évaluation :

The driver of the truck was extremely helpful pleasant and professional. Thank you Holly for all you help and for making our move easier.

CHRISTINE S.
Évaluation :

Le client n'a pas laissé de commentaire.

alexandre C.
Évaluation :

Al the checkin information i had provided online before hand needed to be filled in again making the pick up much longer than it should have

Thomas F.
Évaluation :

Le client n'a pas laissé de commentaire.

CHRISTOPHER L. | Expérience générale |
Évaluation :

I will definitely return to U-Haul for other storage needs. Thank you all.

Natacha O. | Premières impressions |
Évaluation :

Very nice and friendly

STEPHEN T.
Évaluation :

I don't see any need to improvement. The staff has everything under control. They are efficient and well organized. Great Job couldn't be happier with the end res of the day.

Robert D.
Évaluation :

Outstanding Customer Service. In and out in 10 minutes tops! AWESOME!!! Thank you NEW HAVEN!

Tina T.
Évaluation :

Le client n'a pas laissé de commentaire.

DERRICK E.
Évaluation :

My Uhaul experience was very pleasant and the staff was nice and very knowledgeable.

Roderick B. | Premières impressions |
Évaluation :

love the fact that its inside i feel that my property is safe and secure there👍👍👍👍👍

Ashlei G.
Évaluation :

Le client n'a pas laissé de commentaire.

Maria P.
Évaluation :

The Ubox came with 12 furniture pads, not the 24 that it says on your website. It ended up being more than I needed, but wanted to let you know.

Alebachew Y. | Premières impressions |
Évaluation :

I appreciate your service. And I hope as I am new I will ask you further information if there will be something that I don't know how to use the facility. Thank you very much

ALBERT D.
Évaluation :

Cannot get anyone on the phone at this location. Was over charged for mileage

Nicholas B.
Évaluation :

Le client n'a pas laissé de commentaire.

Justin B.
Évaluation :

The New Haven location was excellent, my problem lies with the South Havanna location in Colorado. The staff there weren't very pleasant. My U-Box arrived a day late. I was not called before delivery, the U-Box just showed up to my house at a random time. I don't believe it was the driver's fault, but another driver who had called out. I'd give the New Haven location 5/5, and the Colorado location a 3/5 at best.

Wendy N.
Évaluation :

None! Service was excellent!

BRENT P.
Évaluation :

Le client n'a pas laissé de commentaire.

hector L.
Évaluation :

Changed the trailer in Plainville they took my money I did not take the product and they never produced a refund . Calling the BBB

Thomas C.
Évaluation :

Nothing really it is smooth and easy

Jing Y.
Évaluation :

Le client n'a pas laissé de commentaire.

Joseph B.
Évaluation :

Le client n'a pas laissé de commentaire.

David D.
Évaluation :

They gave us the wrong truck, same size, but different number. They also messed up how much gas we should fill it up to and this whole process took 1.5 hrs instead of 15 mins.

Jamie L.
Évaluation :

Le client n'a pas laissé de commentaire.

tiffany U.
Évaluation :

Le client n'a pas laissé de commentaire.

GERALD N.
Évaluation :

Le client n'a pas laissé de commentaire.

Andrew L.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael J.
Évaluation :

I did not receive furniture pads but was charged for them.

ROBERT D.
Évaluation :

Insure when reservations are made, that they are in fact there when the customer arrives. Otherwise, what is the point of taking reservations?

Yohnatan N.
Évaluation :

Le client n'a pas laissé de commentaire.

renato C.
Évaluation :

Explain about the gas and extra fees

Jerome R.
Évaluation :

Le client n'a pas laissé de commentaire.

Frank A.
Évaluation :

Give direct #'s of the office and drivers Coordinate and communicate drop of and pick up times in advance

RYAN C.
Évaluation :

Le client n'a pas laissé de commentaire.

Kirk O.
Évaluation :

Le client n'a pas laissé de commentaire.

Mark H.
Évaluation :

Made a reservation a week before I needed the truck. Arrived to be told that the truck I RESERVED was not available and wouldn't be for about an hour. Extremely slow service with only one person behind the counter on a busy weekend. The male working behind the counter didn't even wear a mask and when a customer addressed this with him he wouldn't even respond. How is it possible to reserve a truck a week out and then its not there. Frustrating experience.

Matthew M.
Évaluation :

Le client n'a pas laissé de commentaire.

Latoya M.
Évaluation :

Le client n'a pas laissé de commentaire.

PETER H.
Évaluation :

Staff was positive even though the systems were down for a period of time while waiting.

fernando T.
Évaluation :

Didn't check to make sure the moving pads were in the truck. I ended up having to drive back another 30 min to go back to the store to retrieve them.

Mayra S. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Brent A. | Expérience générale |
Évaluation :

Easy to access. The indoor bay area is perfect for loading and unloading, and the carts are very convenient.

NICHOLAS K. | Premières impressions |
Évaluation :

Reserved a 5x5 unit, but when I arrived, none were available. I was given a 5x7, only to walk to the unit and find out that it too was taken. Finally, I had to be given a 5x10. Once I got to my unit, I learned that the alarm system was broken and frequently went off. Later that day, I was not allowed to return an unopened package of moving tape.

Marcos C. | Premières impressions |
Évaluation :

Whereas the store and storage is clean the staff need work on social skills. This is also the second time in which I have been there to see a room full of customers that needed to be helped by only one representative. About 95% of the representatives do not wear masks or wear them improperly.

james c. | Expérience générale |
Évaluation :

Long waiting times at the office really slow this process down

MARY M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Jonathan S. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

JENNIFER Z. | Expérience générale |
Évaluation :

I appreciated that they provided a lock and made things easy. Initial phone call was great - rep I spoke with was extremely friendly and helpful. My only concern is that none of the employees at the desk wore masks in the 4 or so times I've been there. It would be considerate to customers if they would since we're in a pandemic. Wait times have also been very long even when there's only been one person in front of me.

joel c. | Expérience générale |
Évaluation :

Great experience and service

Jared B. | Expérience générale |
Évaluation :

Merkell does a great job at this location, keeping it running smoothly.

Chenel F. | Premières impressions |
Évaluation :

The worst customer service ever

Liese K. | Premières impressions |
Évaluation :

Very helpful staff and clean and modern facility.

JOGITA K. | Premières impressions |
Évaluation :

The manager was excellent. One of the new guys working there were slow and took over an hour to check us in but all of them were kind. Overall friendly staff, very clean and excellent manager.

Jared B. | Expérience générale |
Évaluation :

Merkell and staff always do a professional job despite a busy location.

Jessica R. | Expérience générale |
Évaluation :

Every time I went to get something, the doors were locked, and it was always during office hours. This made me have to go around and use the side door half the time. The pin-pad didn't recognize me either. This was not a good experience here, other than the nice people working there. I would not recommend this place to anyone at all.

Steven B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

elena z. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Nisreen R. | Premières impressions |
Évaluation :

My first experience wasn’t pleasant as by the end of it, I was double billed for everything, they didn’t check whether I used the troll in the truck or not, and when they corrected the bill they did it wrong, and when I told the staff she was irritated instead of apologizing even though I was truly very kind and respectful as I know that such thing happen. We all do mistakes. The second experience was much better despite that the system gave the employee such a hard time to book the storage unit for me, but the staff was very kind and helpful and truly helped in the best to their power. (I appreciate the team at state street location)

Jared B. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Julienne H. | Premières impressions |
Évaluation :

I was pleased to receive an unexpected discount but the check in process was very slow. If this were fixed, I would rate it very highly. This was my only complaint. Otherwise, good so far!

audrey c. | Expérience générale |
Évaluation :

Your staff are incredible. They helped me out several times with a difficult situation I was going through. They handled it very professionally, but also with kindness and compassion! Even the customer service people were amazing! Especially one woman Brittany, she was a HUGE help to me while trying to close out my storage unit due to my difficult situation! She was impeccable! Also I believe the assistant manager in that facility was also so kind and caring! I really felt that she truly cared about me as a customer and as a human being! Truly wonderful service from everyone! Staff there are just incredible! They all did an amazing job!! The facility itself is wonderful! Clean, sparkling clean really... Very surprised for a storage company to have such a beautifully kept facility! I've used many storage units in the past and none compare to this facility! All in all if I ever need storage again I will definitely be returning to the New Haven office! Incredible experience!! I Thank them all from the bottom of my heart for working with me during a very difficult time in my life and for being so understanding and compassionate! You should share this with them and let them know just how wonderful they truly are! That a customer thinks they are first class! That I think they are the kindest people I've met working for any storage company!! Thank them for me!! They deserve it!! Thanks so much for everything U-Haul in New Haven!! Sincerely, Audrey Cook

Carmen V. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Lawrence M. | Expérience générale |
Évaluation :

I must admit the experience was great, the staff were friendly and professional, yes I would highly recommend Uhaul to friends and family. Lawrence Murphy

Monae L. | Expérience générale |
Évaluation :

Well my only complaint was at times when I came people would be smoking weed and you can smell it very strong in the halls and it should be family friendly cause I would have my kids with me and I don't care for it myself.

Dwayne L. | Premières impressions |
Évaluation :

Markelle is amazing. Should make sure to keep him and compensate well for his work. Great representation of UHaul. Best I've had.

cynthia c. | Premières impressions |
Évaluation :

Associate was very friendly and took his time to explain and show us around thanks so much

Adaliz m. | Expérience générale |
Évaluation :

Please don’t change the service that’s when things get mess up, right off the exit, take the truck all the way in very close to storage coming from NY this was luxurious. THANK YOU

Kenneth C. | Premières impressions |
Évaluation :

I received very courteous and helpful service. Thank you!

latoya m. | Premières impressions |
Évaluation :

Kayla was amazing thank you for exceptional customer service!

CARLOS D. | Expérience générale |
Évaluation :

Was a miss understanding in my last payment but the attendant explained all to me very nice. Very professional

Roselyn Z. | Expérience générale |
Évaluation :

I never had a storage or utilize any of your services!

Michelle W. | Premières impressions |
Évaluation :

Great space and lighting

Christine T. | Premières impressions |
Évaluation :

Staff were courteous and made the moving process a little less stressful.

Catherine R. | Premières impressions |
Évaluation :

The two people who were there were very helpful. We had to change sizes because we didn't measure correctly. They were incredibly accommodating and understanding.

Jillian K. | Premières impressions |
Évaluation :

Great experience & the facility is amazing as well

Karen B. | Expérience générale |
Évaluation :

It was beautiful had to put stuff in storage it was less than a month went to go get my stuff and they told me I didn't have to pay I was surprised. Thank you uhaul. It's near holidays and I had to bo

Michael H. | Expérience générale |
Évaluation :

No complaints

Karen B. | Premières impressions |
Évaluation :

Everyone was very friendly.

Maritza G. | Expérience générale |
Évaluation :

GOOD JOB

Robert H. | Premières impressions |
Évaluation :

Customer Service was exceptional. Kidos to "Crash"

keairra j. | Premières impressions |
Évaluation :

The associate that helped me was really cool! Very nice and helpful

Maritza G. | Premières impressions |
Évaluation :

everything went very well.

KATESHA J. | Expérience générale |
Évaluation :

I was not treated very well by a staff member

Xu H. | Premières impressions |
Évaluation :

I was told I can buy 24-hour access at any time when I need. But when I buy it, they told me I can't since their system is down! So they forced me to stop in the middle of moving when they close at 7

CRYSTAL C. | Expérience générale |
Évaluation :

The selection of units was good and the availability of trucks was perfect.

Robert M. | Expérience générale |
Évaluation :

I will be back in April or May of 2020 thanks for all your help

masaru n. | Expérience générale |
Évaluation :

Excellent experience. Very helpful manager.

JANNETTE A. | Premières impressions |
Évaluation :

I would appreciate it if they had access 24 hours a day

kelly d. | Expérience générale |
Évaluation :

need more help in order to serve customers on a timely basis. We were there after I had called and set up an account 1 week before going there and they had no info it took 2 hours to just rent a space

Jesse K. | Expérience générale |
Évaluation :

Manager Markell is an awesome dude, super helpful and knowledgable. I'd recommend him and his facility to anyone.

Rosa G. | Premières impressions |
Évaluation :

Everyone working at Uhaul State Street was super friendly and helpful! Made the whole process easy!

THOMAS R. | Premières impressions |
Évaluation :

The staff was excellent Nice facility

Dwight H. | Premières impressions |
Évaluation :

Brandon and his 2 female coworkers made sure that my needs were met and that I received the unit that was the best fit for my belongings. Their customer service was superb.

Carla G. | Expérience générale |
Évaluation :

The staff were professional and courteous in all my interactions with them.

Susanne R. | Expérience générale |
Évaluation :

I felt lucky to have the opportunity to store my things in the State street UHaul facility.

Yvonne H. | Premières impressions |
Évaluation :

A1 Service

JOHN C. | Premières impressions |
Évaluation :

Very helpful staff

Santresa B. | Expérience générale |
Évaluation :

The worker's need to know their job...I asked for a 5×10 thought that's wat I got..in the midst of me moving found out the young man didn't tf know wat he was talkin about....instead of 89.99 it was

Kira N R. | Expérience générale |
Évaluation :

Staff was very nice, but place was still under construction.

Susanne R. | Premières impressions |
Évaluation :

Love the space and it's a great deal at the moment. Problem I had with this location is that most employees are not well trained and there is no sense of urgency. Long lines. Emails are ignored.

Monae L. | Premières impressions |
Évaluation :

Even after hours they were closed and I didn't know but the guy there came to the door and explain where the key go and he could have ignored me so I felt good about that he helped me cause I was igno

Jared B. | Premières impressions |
Évaluation :

Employees are always very focused on the customers needs and accommodating. Overall very happy as usual with U-Haul with their customer service and quality products. Thank you.

Allen A. | Premières impressions |
Évaluation :

Staff at State St. New Haven location were quite helpful and speedy. I really appreciate that.

Jessica P. | Premières impressions |
Évaluation :

The staff were very helpful, the facility is great, and there are nice conveniences like carts and drive in unloading.

Rashaun D. | Premières impressions |
Évaluation :

Staff was friendly and efficient

Jacquelyn D. | Expérience générale |
Évaluation :

I was given wrong information about payment. When I called to fix it, it resulted in 8 calls to customer service that has still not been resolved over the past 3 months. Would not recommend ever.

Kaitlin S. | Expérience générale |
Évaluation :

Process to schedule delivery was frustrating. Told before the move that we should schedule it once it's in New Haven; then told once it got here that we'd either have to pay for movers or wait 1+ week

michelle s. | Expérience générale |
Évaluation :

The staff was very helpful and polite!

Non reviews have been submitted for this location.

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