Customer Reviews for U-Haul Moving & Storage of State Street New Haven

Évaluation :

5

Everything was perfectly fine and the vehicles are upgraded so make it easier for you.

Évaluation :

5

It's a great storage experience and useful

Évaluation :

5

Everyone was fantastic and easy to communicate with. Can't say enough good things... so appreciative!

Évaluation :

1

Service was very slow, and person was wearing Airpods so I didn't feel like they were even giving full attention to customers. They also made several mistakes that resulted in me being billed for things I did not use.

Évaluation :

5

Thanks again State Street team! Sincerely, Chris

Évaluation :

5

Uhaul State Street New Haven, CT employee Ricardo Rivera is one of a kind. He was very professional, extremely helpful, kind and knowledgeable. He answered all questions thoroughly, solved problems quickly and efficiently. Mr. Rivera is just a great customer service personnel overall. Merci

Évaluation :

5

Needed a repair for brake wiring. Repair was quick and professional when asked to show me that it was working. Was explained the initial install (different location) failed to crimp the wiring for the brakes. All set now…thank you!

Évaluation :

2

I returned my rental at 3:15pm (due at 330pm) and a sales associate took my dolly and keys and told me he would complete my check-in for me. When I got my bill, the return time was listed as 6:51pm and I was double-charged for everything. Figuring this was a simple oversight, I called customer service to ask for a correction. The first associate treated me like I was trying to scam UHAUL, and was generally unelpful. The next associate was incredibly helpful in filing a dispute, but this did not get resolved until 830pm on my Saturday night. Very, very disappointed in UHAUL.

Évaluation :

5

Easy pick up, easy drop off. 😎

Évaluation :

5

The U-Haul driver door was messed up. It didn't open all the way. It actually closed on my foot. The alignment was off by a lot. The wheel was turned to the left even when the wheels were straight. It was very shaky when I got on the highway.

Évaluation :

5

Nothing!! Everything was perfect and so nice and helpful!! AAA+

Évaluation :

5

Employees were excellent 👌

Évaluation :

5

Profesional

Évaluation :

4

Everything was fine both the staff was very friendly and perf

Évaluation :

2

Very slow and apathetic service

Évaluation :

5

Customer service was excellent.

Évaluation :

1

Truck brakes making noise. Lights on dashboard. Should be checked before.

Évaluation :

5

I was actual surprised by how clean and efficient everythig was

Évaluation :

5

Very easy to purchase. Sales person was very detailed in explaining every add on service that was available.

Évaluation :

5

Knowledgeable staff on both visits

Évaluation :

3

Battery was faulty and died while I was moving my things. Customer service said they would send a tow truck to bring the truck back to drop off location but this did not happen because “it's against protocol” according to uhaul roadside assistance. This made me wait an additional 2 hours before being able to drop off the truck and then I got charged after hour service fee for not filling the whole tank up when I most definitely did. I paid $46,2 in gas at $3,6 per gallon over 12 gallons of gas for the 99 miles I drove. Even if the 10 ft truck only did 10 MPG I would of overfilled the tank by 20 gallons. So ways of improvement: * Make sure battery is not faulty before giving to customer. * customer service should be aware of Road side assistance protocol and not promise what they can't do. * not lie about how much is left in the tank * not charge someone after hour fee if they were given a faulty battery which causes them to arrive after hours

Évaluation :

5

Ricardo from state street was very helpful and polite He has superb customer support skills

Évaluation :

5

My opinion everything was excellent. From guy at computer to Dennis the mechanic.

Évaluation :

5

Excellent service from the manager! He went above and beyond helping me with truck rental, moving supplies, and storage rental.

Évaluation :

3

Moved out for property damage due to rat infestation in storage unit. Had to throw out mattress, clothes and computers due to damage from rat droppings. Currently in contact with management to see resolution, but until the rat issue is solved I cannot recommend this storage facility for anything other than furniture.

Évaluation :

2

To advise future new customers of all retail details. I was never told that if you over gas line you'll not get a refund

Évaluation :

5

The woman who helped me was absolutely excellent!

Évaluation :

5

I have to complaint about the condition of the truck, my boxes and some of personals belongings were damage; the reason of this complaint is because it was raining and the truck had some roofing problems and and the boxes were very wet and some of the clothings.

Évaluation :

5

The guy who helped me was very well informed about the unit an the truck rental an very very helpful! Merci

Évaluation :

3

I was given a van location for pick up that was wrong and spent 45 mins trying to figure out where my rental was. However, the staff was very helpful.

Évaluation :

4

Good job!!

Évaluation :

4

The young man that was just hired last month at the state st new haven location deserves corporate attention. The temperature was 12degrees F. He maintained a positive and professional attitude focused on providing a superior service while attaching a trailer to my vehicle. The tire on the trailer was flat and he had to deal with 4 broken pieces of equipment used to inflate the tires. He was able to problem solve and make 1 working tool out of the 4 broken pieces. The equipment was broken likely due to the low temps not mismanagement. This employee deserves recognition and attention for his professionalism and work ethic. It's been about 8 years since I've come across a service based employee who has carried a sense of seriousness and pride for their job such as this gentleman. Please give him attention towards possible promotions. All the best and thank you. -Lyle Murphy 2039487044

Évaluation :

3

Had 2 experiences with uhaul in the past two weeks first I was overcharged for a rental. The second experience was that I had a reservation for the final move with movers and my order was canceled. I was on the phone with a representative and the key was supposed to be left. She was going to set it up so I can just get the code and it was 7 PM on Friday and all the sudden I noticed an email that it was canceled. Therefore I had to re-order the truck for Saturday morning and pick it up at 7 AM because I have the movers there and the truck was dirty in the cab windows. This was the third time I've rented and the windows are dirty inside so my overall experience was not all that great.

Évaluation :

5

The only thing I had to bring up is they have a mice problem and half of my furniture was damage by them

Évaluation :

1

They are over charging me by two days for my request when I only requested 1 day. The equipment was picked up the 31st and brought back the 1st around 5:45pm and was to be returned by 6pm . I am not happy and will no longer use Uhaul services.

Évaluation :

5

Kewl

Évaluation :

4

u haul need to get the guys working an electronic scanner to check out items instead of having to do everything by hand. No excuse to manually put into a computer every sale. Rjr

Évaluation :

5

The facility and employees are always top notch. Fast transactions and any issues are always easily resolved. I would like to make one recommendation. The push carts are real small. Having the large elevator means the carts can be a bit larger. However there were plenty of them. Thanks

Évaluation :

5

Can't think of anything. Staff was exceptional.

Évaluation :

5

The staff are always professional and friendly! They deserve a raise and a pizza party!

Évaluation :

3

Put gas in the trucks.

Évaluation :

5

The State St, New Haven CT location was exceptionally professional and customer based compared to others I have seen. They are always quick to reach out with any sort of updaes and never left me with any surprises. I appreciate the constant communication in addition to the professional service and help I receive any time I need it. Thank you to Ricardo and his team.

Évaluation :

4

Huge shout out and thank you to shamika (I think that is her name) for helping me! I would have passed out and it would have taken me all night to unpack! You were a life saver!

Évaluation :

1

I had to forfeit All of my belongings because rats urinated and left feces all over my belongs within a month of placing a full house worth of furniture and etc besides this horrific experience the staff and manager were amazing and did everything they could to help amazing staff but I would not recommend uhaul what so ever !

Évaluation :

5

The person that received the trailer was very helpful. Merci.

Évaluation :

5

Great customer service representative's!! All were courteous and helpful!

Évaluation :

4

Don't have to wait so long in line if have reservations

Évaluation :

2

This location opened late the morning of my reservation. When I received my vehicle, the mileage was over 1000 miles over what the paperwork said. When I called the location to notify them about the discrepancy, they said there was nothing they could do about it. When I returned the vehicle, they admitted that they had given me the wrong vehicle. This experience was very stressful and I was late picking up my employee and late to my job.

Évaluation :

4

Idk maybe . . . Give me A FREE RENTAL!

Évaluation :

4

Make sure your locations take care of their vehicles better the one I rented yesterday had a bad exhaust leak, which was filling the cab at one point as I was driving and gave me a wicked headache and felt very lousy afterwards for a while called in and put a complaint in

Évaluation :

5

Went to Orange ct to check my reservation and told had to go to New Haven State st Customer service in both places was excellent Uhaul phone system needs to be upgraded

Évaluation :

5

Paul from The Chippewa Falls locationwent above and beyond to help me when a sentimental piece of art was mistakenly left in the Ubox. Paul, personally searched the ubox and located the art that was between 2 pieces of cardboard and left in the box. He then drove from Chippewa Falls to Onalaska WI on New Years Eve day to bring back the art. Paul's kindness, outstanding customer service and dedication is rare and I commend his integrity and good will. Thank you Paul!!! You are a valuable asset to Uhaul. Diana Cannon

Évaluation :

5

Everything was clean, actual storage facility is swept and mopped multiple times a day. I love the check in and out, very easy, and I love that the units are alarmed.

Évaluation :

5

Amazing service!

Évaluation :

5

I was double charged on my debit card I had the truck for3 days and was charged twice

Évaluation :

5

The staff was great. Friendly, helpful, professional, kind. For some reason the 3 UBoxes were not sent from New Haven on time. So there was a 1 day delay in receiving them. We received notification and rescheduled our friends help. Overall a good experience.

Évaluation :

3

There's was water left in the cargo from cleaning it. I just had to dry it before I could load my equipment. I was charged for gas when I should not have been because I filled my gas tank before returning.

Évaluation :

5

Nicole Johnson was friendly and professional, while multi-tasking training a new employee. Top-notch in every way!

Évaluation :

4

Customer service could use a little improvement

Évaluation :

5

Everthing was Great Thank you

Évaluation :

5

Only 6 pads were provided, I informed Uhaul about the shortage.

Évaluation :

1

I was told by Andre Rentas to install my hitch $90 After it was installed. He said It would be 300 Than he lower the price to 189.00. I bought the hitch from orange u-haul (794067) Contract number 7032974 Orange representative told me to call New Haven for insulation because they had no one Certified to install at their site. I called them on my speakerphone both myself and the representative from orange talk to him and he told us $90 to install hitch and wiring. At 2:39 pm I called the New Haven store. I would like a copy of the phone conversation sent to me . I can review it to let me know exactly what he said I would like to call to confirm that you received comment. Also Installer Denny Bruey block my car in with his personal Truck. I call 911 to come to your New Haven Rest of the stories for another day.

Évaluation :

5

The customer service here was excellent. I am so grateful for Becky!

Évaluation :

5

First rate, outstanding in every way! Thank you!!

Évaluation :

5

I thought I lost my pocketbook. Fortunately it was found. The entire staff was extremely helpful and took action immediately by showing me the video footage at the storage and reporting the incident to the local police department. Again, Fortunately my bag was found. Thank you staff!

Évaluation :

5

Nothing to improve but Calix the UBox Delivery Driver was awesome and was communicative. She let me know prior when she was going to be there and I was able to meet her and got her to place the box exactly where I wanted it. Very fast and efficient, very good experience. Thank you Calix!

Évaluation :

1

I understand that it is difficult to control, but my belongings were infested with both mice and mold. I'd not usually expect this in a professional storage location.

Évaluation :

5

The lady who works at uhaul in the birmingham pickup center was fantastic.

Évaluation :

1

Dirty and infested. Lots of my things are soiled moldy and ruined. Would love manager to contact me as I am seeking restitution. Also, why was my storage closed out before I said I was moving out?! I never notified of a move out and I paid for the month…. I can be reached at 9146904064. Thanks

Évaluation :

5

Me gusto mucho todo limpio y seguro👍

Évaluation :

5

Stellar Service from the start. The staff at the State St Location was amazing.

Évaluation :

1

This facility is overrun with mice or rats. We stored some machinery we inherited and it is absolutley covered in mouse urine and droppings. Also, many of the wires have been chewed. We even put out traps and deterant for the mice and it didn't seem to help. We also had issues with water and flooding regularly. Any time it rained there was water everywhere. We will NEVER use this facility for storage again.

Évaluation :

5

everyone is very polite. The district manager is phenomenal, very clean, very accommodating.

Évaluation :

4

Excellent service à la clientèle.

Évaluation :

5

THANK YOU

Évaluation :

5

Gracias por toda la ayuda del personal de trabajo Feliz fiestas at leodan 👍

Évaluation :

1

Garbage place

Évaluation :

4

they had mice

Évaluation :

4

Great to be able to drive right near the unit. Staff very professional

Évaluation :

5

I ran into an employee. I wanna say his name was Michael or Mike? Even though the online instructions were clear, I was a little bit confused about scanning into one door and then actually accessing the building via the other. He saw that I was lost, so he came up to me and walked me through the process. He then escorted me to my unit (I didn't even ask him to do so - super kind/considerate). He opened it for me, got me my lock (and opened the package for me, which was great, because I didn't have a box-cutter), pointed out where the carts are, etc.. He really made it so seamless and easy. I felt like he gave me a VIP tour. I'm grateful he found me and took it upon himself to help me get acclimated! He was very friendly, too - ran into him a couple more times that day, and he checked-in to see if I needed help. I hope I got his name right, because he was AWESOME! This was around 7-9am on 10/12. One of the best customer service experiences I've had, which is especially crazy, because I didn't even seek out his help. Okay, I'm done gushing now. He was dope.

Évaluation :

3

The facility was fine! The staff was a little inexperienced and lazy. But over all I would use you again and recommend you to others!

Évaluation :

5

N.D.

Évaluation :

5

The staff on site is very friendly and helpful. Merci

Évaluation :

1

Your staff do a lot of talking when customers in the front waiting for them when they get done with their talk that’s when they help out the customer

Évaluation :

5

Fantastic!

Évaluation :

3

The experience was great to have my stuff but I think their prices are very very pricey especially for my side storage I had but I made it work

Évaluation :

5

Debris pieces fell from ceiling into my storage unit, but otherwise excellent

Évaluation :

5

The staff was very accommodating to manager was very helpful

Évaluation :

4

David was amazing & patient! He answered all our questions & issues we experienced

Évaluation :

5

Excellent service and convenient and efficient.

Évaluation :

5

Great facility

Évaluation :

1

Terrible management- over charged and called once a day for a month and manager never picked up the phone or returned call. Still waiting to speak to a manager

Évaluation :

5

All staff we dealt with were very nice & helpful!

Évaluation :

1

One. No record of my contract on file. Two. I canceled storage on 8th due to mice damaging all my belongings due to place had an infestation of mice.

Évaluation :

3

I completed the Online Move In process and added my husband as an authorized user, however when my husband was at the desk and gave my name, maiden name, contract # and etc. our reservation could not be found. It took the gentleman substantial time and my husband calling me back for additional info to find the reservation and once opening the unit there was no lock present (as stated in the agreement).

Évaluation :

1

I was very disappointed with my experience with U-Haul. I reserved a unit online only to learn that, despite my reservation, there were no units of that size available. The manager assured me that he would apply a discount to the unit because it was more expensive than the one I had reserved. But he only applied it to the first month. I had to call several times to get the discount applied, as discussed. When I returned to the unit, all of my belongings were covered in mouse poop. The rodent issue was obvious given that the facility, when I returned, had a significant number of mouse traps in the hall way. Staff clearly knew about the issue but did not notify me. The manager told me that he would send me a complaint form, but I have not received it.

Évaluation :

1

I would not recommend this place to any friends, family, or prospective customers. I've had issues moving in and out and still waiting to hear back about an unresolved issues. Reservations mean nothing here. I reserved a small 5x7x10 to store my belongings and when I get there I am told no such unit exists and the only small one they had cost me $30 more. I had no choice but to pay the extra because I had all of my belongings with me ready to move in. Moving out was an even worse experience. I let the facility know that I this was going to be my last month staying and that once the month was over I would no longer need my unit. I had paid for the rest of the month of august and moved out progressively. Unfortunately, they took this as once I sent the email I was completely done with my unit and they went ahead and threw away ALL of my stuff in the storage. Not once was I contacted and when I went to the unit to pick up my belongings they had already sold the unit to someone else. Luckily the employees there agreed it was a miscommunication and I filed a reimbursement for all of my destroyed and discarded items which quite frankly had a lot of value to me. I am still waiting to hear back from anyone at uhaul and it has been such a stressful process for me.

Évaluation :

5

Mr.Rivera was very helpful and professional.

Évaluation :

4

Would appreciate online discounts and pricing.

Évaluation :

5

Everything was EXCELLENT!! Highly recommend this uhaul facility

Évaluation :

5

AWESOME SERVICE

Évaluation :

2

Almost every employee was rude (one noticed that others were being rude and did better). Employees are aggressive to customers if they have issues. The facility "accidentally" moved me out of my original unit just a few days after i got it and before I even moved in; then persisted im being rude to me even tho they made the error. They offered me "a couple months free" to make up for their error but still charged me, bc they aren't organized or consistent. Use another storage facility so you don't have to deal with this one.

Évaluation :

5

Your employee Joseph Thomas was very polite, attentive and had excellent customer service skills. He is a gem and an asset to your business.

Évaluation :

3

Upon my arrival I was at the desk waiting for service. This young lady tried to help me and did not know what she was doing at all and literally just walked away without trying to get someone else to help me. So I spent an hour of my time waiting. This is the first time I've ever had an experience such as this. The next person who helped me was very reliable and knew his job requirements.

Évaluation :

2

My unit was sold due to poor communication when it was time to pay my bill

Évaluation :

5

Muchas gracias por tu cérvicio y Y un placer gracia

Évaluation :

5

Staff was BEYOND helpful with all my needs. Everyone whom i interacted with was friendly and personable and professional. 10 out of 10 wpuld recommended the facility and services to friends and family!! One of the more friendly interwctions ive had with retail in a while. Thank you everyone over at waterbury uhaul!!

Évaluation :

4

I just had one issue. This was regarding the power outage and the inability to access the elevator. I had to move out of my apt. that weekend and was unaware the elevator was down. I think management should have emailed those with units on the second floor or just do a mass email regarding the issue. I had to make last minute re-arrangements. And the 1st day the elevator went down, no staff member told me of the other access from the back of the building. I found out the 2nd day the elevator was out. Please advise staff to relay important info like this to your customers. Merci.

Évaluation :

4

too expensive

Évaluation :

5

I really like the staff - friendly, helpful, yet still efficient. The facility is very clean. Great job, guys! Thanks for helping at least this part of the move be so pleasant.

Évaluation :

5

Staff were friendly and efficient. No problem with my online reservation.

Évaluation :

3

Rodent smell, bathroom was always clogged and had issues with the clicker where it didn’t open the gate

Évaluation :

3

The uhaul storage was clean overall but my unit must have had some water leak issue because my couch was damp and had a rust stain from the floor on it my couches were new so I am upset

Évaluation :

5

Although I noted bait stations in the facility, there is nonetheless a rodent problem. When I retrieved my goods, there were quite a lot of droppings, even though nothing in my storage unit would remotely be considered food. But in terms of things within human control, the facility was excellent and the staff was super attentive and helpful.

Évaluation :

2

No one really knows what's going on. Multiple staff errors. Missing equipment. Not organized. Keys don't work. Chaotic. My unit got a move out notice a few days after I moved in. Had to keep sorting out issues w them that should be smooth and seem less. Was given 1 free month as an apology but you already get a free month if you rent equipment. Wouldn't recommend this facility. Too bad bc the location is nice.

Évaluation :

4

My access key don't work I forgot to go to the main office to find out why my access storage card wasn't working. Besides they access card everything was perfect.

Évaluation :

5

People working there were above and beyond! Thanks for all the help!

Évaluation :

5

People working there were above and beyond! Thanks for all the help!

Évaluation :

5

Everyone was incredibly nice and I had the best moving experience of my life at 1175 State Street in New Haven CT

Évaluation :