Customer Reviews for U-Haul Moving & Storage of State Street New Haven

3 550 évaluations

1175 State St   New Haven, CT 06511

(203) 404-6921

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(203) 404-6921

1175 State St
New Haven, CT 06511

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

JULIUSKWANA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marilyn R.  |  Expérience générale 
Évaluation :
5

Systems worked very well. Friendly, knowledgeable staff. Easy!

Mark K. 
Évaluation :
3

To many mice droppings in my storage unit and on my stuff.

Jose R.  |  Expérience générale 
Évaluation :
1

They charge me $.99 a mile when it says on the website $.69 per mile. They are cheaters.

Matthew B. 
Évaluation :
5

The person to install the hitch did not come in until 1PM. I got there at 11:30, which I was encouraged to do, and wasted time. Clearer schedules should be done with appointments; also saying between noon and 6 PM is too wide a window!! Otherwise, good work!

william G. 
Évaluation :
5

Excellent service, I would not hesitate to recommend this service

DONNA W. 
Évaluation :
4

I went to this location to rent a 20 foot truck the first truck they give me has all kinds of lights on the dashboard on I went back inside and they switched the second truck once I pull from the parking spot has a big damage on the driver side skirt they switched again and the third truck has water inside at that time I already spent 1 hr in the location so I ended up taking the truck like that

Juan V. 
Évaluation :
5

Loved the flexibility and excellent customer service.

brienne M. 
Évaluation :
5

Affordable prices

Gloria L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taiwan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABEL D. 
Évaluation :
3

Clean interiors better

Jordan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terry O. 
Évaluation :
3

There was a tall African-American man working there. He was very rude and uncalled to me. The female that was working there. She was very kind and helpful and she had a line and he did not help her.

winsome H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shanice G.  |  Premières impressions 
Évaluation :
5

The location was extremely convenient and the staff were very accomodating and excellent tk work with. If I need to in the future I will use this location again for sure.

Maritza C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina A. 
Évaluation :
5

All the staff were caring, respectful, patient, professional and knowledgeable. I am an elderly woman and needed to be shown logistics and have things explained. All the staff were great!

Corinne D.  |  Premières impressions 
Évaluation :
5

Paul was excellent at his position as well as the young lady this morning around 9am (2/29/24). Overall a wonderful experience. I will come again. Thank you

robert L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert D. 
Évaluation :
3

While checking in via uhaul app, it was not as easy as I had hoped and we needed assistance. The customer representative was courteous and helpful. Unfortunately, we were told we had to call "e alert" , I think that's what it was called, and we had to wait over an hour to get through. This was completely unacceptable. We ended up working it out on our own, but it was a waste of precious time.

Carmelita M. 
Évaluation :
5

The Return PROCESS what if your not TECH, SAVVY,Like ME I spent 35min trying to take a Picture of Odometer & GAS METER and Everytime the app made me Start Over. Other than that it Was a VERY BLESSED Experience and Thanks

allen C. 
Évaluation :
5

I have no complaints, everything was perfect

Laverne R. 
Évaluation :
5

Keep up the good work!!!

Joseph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keyla S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernando P. 
Évaluation :
5

Calls to your 116 Whalley Avenue New Haven, CT location were painful. Bad telephone connection, no appliance dolly. I rented from your1175 State Street New Haven, CT location and they were excellent. They are the one I rated.

richard L. 
Évaluation :
2

I called uhaul 5 or 6 times over the course of 2 - 3 weeks due to charges that i should not have received. The services are great overall, but the billing system needs serious updates. Why am i being charged for tolls on a ubox order or double charged for safehaul? Additionally, being transferred back and forth to figure these items out is very frustrating. At this point, I've given up on trying resolve the payments, $8,5 for i don't know what was charged to me 1 or 2 days ago. Its not worth it...steal the $8.50.

Pedro S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio L. 
Évaluation :
5

Best experience and the items arrived safe and sound. Everyone at U-Haul from the start to finish was excellent.

Sayuri K. 
Évaluation :
5

I was very impressed with the communication and professionalism of everyone involved in this process! I will use this again and recommend U Haul to my friends! Thank you for a wonderful experience moving my daughter's furniture!!

Mark S. 
Évaluation :
1

Smells horrid. Dirty, mouse poop in my unit.

Lauren M.  |  Expérience générale 
Évaluation :
5

Excellent customer service from beginning to end. Excellent location for storage as well

Tiffany P. 
Évaluation :
5

Continue providing great customer service :)

Maryah J. 
Évaluation :
1

Start with no treating the customers with such rude attitudes for no reason when your job is to answer any questions I have especially if I'm already renting a uhaul truck

Sara S. 
Évaluation :
5

Bien

RONY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javier L. 
Évaluation :
5

Good service..and thr employee are awesome.

Sonia C. 
Évaluation :
3

Rat poop everywhere

NAISHARYZ D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
5

Nice , clean and friendly staff!!!

Floriberto S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JR M. 
Évaluation :
2

Contents in unit were destroyed my mice mice droppings everywhere

Richard G.  |  Expérience générale 
Évaluation :
5

Brianna did a great job explaining everything and taking care of all the paperwork. I would definitely come back there again to rent. Thank you very much.

MICHAEL JOHN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Germaine B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zuleimy Q. 
Évaluation :
1

Unsafe and dangerous installation of hitch and wiring on my 2016 jeep compass. Corporate U-haul does not provide training to workers who install hitches and wiring. Corporate Uhaul has excellent videos on Utube on the correct installation of Curt hitches and wiring for many types of vehicles but they clearly do not use these videos to train employees that install these. My 4 pin install had the power line to the battery going directly over the rotating left rear axle and the wires were loose and not tied down with zip ties.!! II repaired these flaws myself when I installed the 7 pin. If not fixed the wire would have worn out from the spinning rear axle and the trailer lights would have failed. Also the right rear headlamp popped out 2 days latter since it was not re-connected correctly. I had to purchase new plugs to install properly myself. The rear plastic bumper was "hacked" off about 1 foot to accommodate the hitch. It looks terrible. In the videos for the 2016 jeep compass a little measuring and marking before cutting results in a nice clean installation. Once again, it's clear to me that Corporate U-haul does not provide sufficient training to workers that are trying to do their best job. On a good note, the office staff and the installer were friendly.

paul A. 
Évaluation :
5

The uhsul team was great took care of all my needs thank you Tims enterprises llc

Tim W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dafne R.  |  Expérience générale 
Évaluation :
3

Would be nice to get the print out more quicker. Spend 30 min waiting just from a print out

Steven L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom V. 
Évaluation :
3

I got charged for gas and I returned it with the same amount of gas that was in the rental when I first received it

Lesly C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Please get the drive through exit fixed

Kaiden P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luz V.  |  Premières impressions 
Évaluation :
5

I enjoyed transacting business with the staff. They were professional, knowledgeable, friendly , engaging and laughed at my corny jokes.

kaye H. 
Évaluation :
3

The customer service person just handed me the keys. Didn't show me anything about the truck and didn't offer to help get the truck out of a very very tight space

Lois C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORIA T.  |  Expérience générale 
Évaluation :
5

Great experience. Would 10/10 do again.

SHANDARETTA-MAE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa B.  |  Expérience générale 
Évaluation :
5

The staff at 1175 State St in New Haven Ct was the best from start to finish. The only issue I have is that when I first came there I didn't see any signs of pest but upon moving out there was a disturbing amount of mouse poop which was disgusting and better pest control measures need to be taken. Otherwise an overall good experience

Ann M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jesse b.  |  Expérience générale 
Évaluation :
1

It smells horrible and there is clearly a rat/mouse infestation. I'm actually terrified to have my stuff in this facility.

Lauren M.  |  Premières impressions 
Évaluation :
5

Arianna and the staff were amazing, friendly and helpful.

Sharon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DERRICK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael j.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Fernando P. 
Évaluation :
5

All was fine

Tony D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jan P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jules D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Taffine F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tashara C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Talia C.  |  Online Move In 
Évaluation :
3

The truck's wheel was low on air. The doors also had problems with the sensors. I had to really slam the door for the open door sensor to turn off.

Vasean D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAEJON B.  |  Expérience générale 
Évaluation :
5

Nothing very satisfied

william J. 
Évaluation :
5

Everything was great and the office treated customer service it's great 👍.

Mirielle S. 
Évaluation :
4

Great staff. Very helpful. The only downside is the 26' truck didn't fit inside and had to be unloaded from the parking lot. It would've been more convenient if the building's contractor made the entry way clearance height tall enough for all the trucks they rent out.

TENISHA B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Glenda B.  |  Expérience générale 
Évaluation :
5

No complaints on my end,it's been over 20years since the last time I used Uhaul and when I went this time the rep was very informative and answered all my questions and any doubts that I had. Employee's were great,location was good also. Easy in and out....maybe only thing would be your return app for android was not working,I had to use my son's iPhone to proceed with the return. That's about the only thing that didn't go smooth.

Jose V. 
Évaluation :
5

This is good service

Bounlong L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

froylan O. 
Évaluation :
1

The location charged me for an extra day. They were very rude when I called to inquire about the extra charges. They said they would refund me for the day as it was a mistake on their end but I never received any confirmation and when I phoned back many times that same day they did not answer my call.

Adam K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan S. 
Évaluation :
2

i left my wallet with all my credit cars and 104 in cash when i swapped out a truck at closing and only one person moved the truck when i cam in in the morning to see if they seen the wallet the rep who swapped out the truck search the truck and my cards were there but the money was missing and i know exactly which guy was working that night beside the female so if I'm there first thing in the morning and my cards are were i left them but the money is gone then we all know the male took it no happy about it at all

MARLINA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENISHA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Torsten D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Liz C.  |  Expérience générale 
Évaluation :
5

Very impressive service and communication on both ends - outstanding job all around.. thanks!

tom B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IDA R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maribel O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHLEEN G. 
Évaluation :
3

You accurately recognize and record damages on equipment before renting it out to another person.

Roosevelt E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shameen B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

A Oswaldo R.  |  Expérience générale 
Évaluation :
5

Everything is great !

Jenitza R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis S. 
Évaluation :
5

The delivery and pickup ladies on my end were exceptional. You were very accommodating when we asked to change the times for pickups. I was happy with the number of blankets and used them all.

Janice L. 
Évaluation :
5

The U-Haul staff associates were friendly and attentive during the process of renting and turn in. Very professional and helpful during the entire process. Thank you all for the awesome experience. Respectfully, Louis

Luis A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD G. 
Évaluation :
4

Everything was great until the final mile priced reasonable !

edward P. 
Évaluation :
5

I anticipated that moving beloved family heirlooms from CT to CA was going to be a logistical and financial challenge. (I've been relocated many times for work, and it was always a nightmare!) I have nothing but the highest praises for everyone at U-Haul that I dealt with. Their customer service was excellent as well as the crew that dropped off and picked up my U-Box. I highly recommend them and would use them over and over again!!!

JANETTE T. 
Évaluation :
3

The customer should have been informed that if your rental return is after 5pm, you would have to assume the customer service role to finalize the rental. It took 15min and I was charged for 4 extra miles but not refunded for adding too much gas.

Robin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

monique P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph E. 
Évaluation :
3

This facility Lacks professionalism and needs customer service training for all staff. Facility is infested with mice. I spent a month and had to leave.

ROGER L.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amy D. 
Évaluation :
2

They went up on their price.. they are slow as HELL

DENEEN B. 
Évaluation :
5

Straight forward process, in and out without a problem. If I move again ill definitely go back, or recommend this place to others

Charles L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicky N. 
Évaluation :
4

Give option for pads, they just took up room I could have used

Jim S. 
Évaluation :
5

Staff is competent and provides good service. The cargo van was in good shape.

Bruce G. 
Évaluation :
5

Verrygood

Glenda D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELA R.  |  Expérience générale 
Évaluation :
4

Nothing was wrong with the customer but mobile pick up did not work. Claimed I picked up my truck at 10:04 when I did not because I could not. Truck was not where the app said it would be and the key was in an employees pocket. Picked up the truck half an hour late, because of system error. Luckily the employees at this location were knowledgeable, friendly and understanding and extended my time.

Elizabeth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eddie R. 
Évaluation :
5

The Gentleman were very kind, courteous and respectful during my intake and update of my unit. 5 ⭐ ⭐ ⭐ ⭐ ⭐ 朗 Compliments to Ricky. His customer skills was the Greatest.  He walked me through my upgrade unit step by step煮 he was very patient professional with me. Within a timely matter. I think that U-Haul should pay him more money  for his services. +$+$+$.

Melissa B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

I have nothing to say but keep doing the good work.

Chervain S. 
Évaluation :
5

Ensure that the gasoline tank is completely full when the customer takes the vehicle. I drove only 16 miles, never left it running, and yet when I went to top off the tank when I returned it only a couple of hours later, I stopped pumping gasoline once it reached $10 (@ $3,89 a gallon), or a little over 2-1/2 gallons. There's no way I had used more than 1-1/2 gallons, tops.

David J. 
Évaluation :
5

Hopefully I will never move again but if I do uhaul all the way

Kenneth L. 
Évaluation :
5

Very satisfied

Xan W. 
Évaluation :
5

Female customer service agents. Female dispatchers. Female truck drivers. No wonder everything went perfectly. Box dropped off and picked up on time with excellent communication. Box delivered a week early and in the exact condition I sent it. No secrets or surprises. The UBOX was a cost effective and well run service. Uhaul has become a company to be proud of. Whomever is in charge of this well run and efficient operation…..kudos. The CEO has made this a formidable service. Thank you for an excellent transaction. Daniel

Daniel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheree K.  |  Expérience générale 
Évaluation :
4

One of my items had water damage and there was mice droppings. However, overall it was okay experience

Shawn B.  |  Expérience générale 
Évaluation :
1

I fell your manager, did not respond to me. He said he had to pull the camera also I wasn't notified for the auction the mice or rats ate up a whole bunch of my stuff. I'm going to a lawyer I would never rent from there again.

Melva M.  |  Expérience générale 
Évaluation :
5

DAndre is a wonderful associate. He has manners and very informative about the store and storage unit. He even took his time to guide me although he looked like he was exhausted. I would say that's above and beyond measures. Thanks D!

Jannisha B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jes M.  |  Online Move In 
Évaluation :
3

The only issue we had was the panel in the U-Haul truck was broken and my brother in law didn’t know it was broken and fell through it and twisted his knee , we reported it and they weren’t helpful about it.

Luis M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adian G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily C.  |  Expérience générale 
Évaluation :
1

They allow my storage unit to get broken into with no video footage and everyone acting stupid in a secure building is a scam going on state street U-Haul

Davis D.  |  Expérience générale 
Évaluation :
1

I had to throw out a lot of my furniture because there was rat poop and rat pee all over my furniture and I had to throw away my stuff I told them and they never did anything about it I will never go back there

Alyssa B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES P.  |  Expérience générale 
Évaluation :
5

Ricardo the manager was very nice to us and very informative.

Nathen T.  |  Premières impressions 
Évaluation :
5

Only issue I had was trying to get in. It was denying me access and I had to keep swiping the card to get in. Other than that I am very pleased. Merci

loeitta h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA P.  |  Premières impressions 
Évaluation :
5

Nicole and Frank are beautiful people, Ricardo very good friend very good friend and he's a man of Christ. and I love that the most about him. And everybody else there they're just great people. if I ever need storage again I am back home in Connecticut. I will definitely go to Nicole and Frank.

Antonette D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pablo V.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brandon Y.  |  Expérience générale 
Évaluation :
1

Storage unit was fine, workers were not. Workers are very incompetent and messed up my unit reservation and payment numerous times. I had to go back in person 3 times to get my payment fixed, and they still couldn't figure it out. Would not recommend.

Jin Wuk L.  |  Expérience générale 
Évaluation :
4

It would be much easier to access the uhaul storage unit with a code, as it existed a year ago.

Carrie L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lanisha A.  |  Premières impressions 
Évaluation :
5

The staff here are very friendly and helpful!

Erin G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew L.  |  Expérience générale 
Évaluation :
1

State St Uhaul in New Haven, CT staff is unprofessional and lie to their clients. I would never recommend nor step foot in that store again. They never answer the phone so when dealing with a problem you talk to customers service more then the store. Manager never there. The assistant manger is ridiculous, a scammer, and a lier. I used uhaul for years and never experienced what I experienced at that store at any other uhaul stores that I have rented from. I would recommend other stores but never Uhaul on state st in New Haven.

christinya s.  |  Expérience générale 
Évaluation :
5

Everyone was very friendly and helpful

Stepheb O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elon A.  |  Expérience générale 
Évaluation :
1

Dead mice in the storage unit and mouse droppings all over our belongings

Celina Z.  |  Expérience générale 
Évaluation :
2

Long lines each time we went. Your computer system crashed twice causing waits at check in and check out. Didn't have the size truck we booked so couldn't use truck for move out day in May. Really bad experience moving stuff into unit. Took 2 hours to get into unit after long wait!

William F.  |  Expérience générale 
Évaluation :
4

Need better directions inside of the building to find actual unit. Maybe a paper map and a compass, or some sort of app feature.

BRAD W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HEDIBERTO R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike M.  |  Expérience générale 
Évaluation :
1

rodent eat up my stuff

Melva M.  |  Expérience générale 
Évaluation :
5

Very nice facility, well lit, easy access with remote clicker to open the door. Carts were available to help load and unload. Bathrooms very clean…. Basically, everything was perfect .

Michael B.  |  Expérience générale 
Évaluation :
3

There was no lockbox on the facility to drop off my Uhaul key, so I had to come back to the building in the morning during business hours. That was very inconvenient

Kemar J.  |  Premières impressions 
Évaluation :
3

I had mouse droppings in my storage but besides that I love U-HAUL

CORTNEY L.  |  Expérience générale 
Évaluation :
5

I can't remember the name of the young lady who rented the unit to me but she was really helpful and friendly. She showed us where to find the unit and patiently answered all my questions.

kiersten G.  |  Expérience générale 
Évaluation :
5

The storage manager, Ricardo Rivera, was outstanding!! He was friendly, professional, and very accommodating. We arrived at the facility late, after closing time, because traffic was terrible (coming from D.C.) Luckily, Ricardo was still there and agreed to stay to check us in and make sure we were able to move-in that night. We SO appreciate his graciousness!! Long distance moving is very stressful, and his kindness made it easier!

Emily C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaShaune T.  |  Expérience générale 
Évaluation :
5

Staff is so nice and super helpful !!!!! This location is so busy and I've seen them handle a line out the door always so well!

SYLVIA K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUSTIN N.  |  Premières impressions 
Évaluation :
5

Manager Ricardo is the best there, he help us so much, thank you

caceres c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H.  |  Premières impressions 
Évaluation :
5

Frederick is an excellent owner. He made sure my needs were met. He should be rewarded for such great service.

Dwight H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Efia j.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NORVELL M.  |  Expérience générale 
Évaluation :
5

They where very nice people

Linda C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosemary H.  |  Expérience générale 
Évaluation :
3

The staff were amazing! Yet vermin poop everywhere in and in my belongings -

Kristine A.  |  Expérience générale 
Évaluation :
5

Excellent service and the Uhaul staff who helped me was very friendly and helpful. However they did not fulfill my unit reservation, and I was forced to upgrade to a bigger unit for a higher price which was unexpected and unideal. So keep in mind that your reservations will not be honored and it is more on a first come first serve basis.

Uyen T.  |  Premières impressions 
Évaluation :
5

Lidia is so friendly, good service.

Sully P.  |  Premières impressions 
Évaluation :
5

Frederick and the team were all amazing. Great service. Wonderfully clean, well secured facility. Will definitely be a return customer!

Jessica R.  |  Premières impressions 
Évaluation :
2

The staff were awesome and very pleasant. Facility was clean but I seen a rodent in the facility and also had rodent droppings on top of some of my belongings that was stored in the facility

Rick R.  |  Expérience générale 
Évaluation :
2

Not enough staff - took over an hour just to check into my unit

Hailey E.  |  Premières impressions 
Évaluation :
1

This facility is filled with mice 🐁 , i will never store anything in this facility again

Laronda K.  |  Expérience générale 
Évaluation :
4

The young man who was staff really was helpful and friendly.

Shamaen H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brittany L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamilet R.  |  Expérience générale 
Évaluation :
5

Needs more people working at the front to assist customers

Holbert G.  |  Expérience générale 
Évaluation :
5

The day I moved my furniture from the facility; January 26 or 27, 2023, had all my paperwork ready , paid the cashier. I was ready to go to my storage unit. I continued to get a bill in February & March, for a bill I had already paid in full. I was being harassed constantly. Had charges added on, etc. in all the years I've dealt with U-Haul (30+ years) this is my most embarrassing moment ever. My bill was paid in full before I even left. And have my paperwork up to date.

Valeria D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cynthia j.  |  Expérience générale 
Évaluation :
2

This storage facility at the time I was a renter was very unprofessional. There were dirty bikes riding through the facility where I rented my space. When reported to the front desk they looked at me like I was crazy but never addressed the issue, clearly from how they looked at each other they knew these dirt bike riders. Shortly after that, the lock was cut off my unit and mostly everything of value was stolen out my storage unit. When I inquired at front desk about security footage, they told me there wasn't able from the angle of my unit, in which my unit was the second unit from the front door but okay. I moved out soon after due to the issue from this storage company (early 2022) but not before they allowed someone that was not on my rental agreement pay the amount owed to access my unit. They kept charging me long after I was already gone. I'm in better situation where I don't need a storage any longer but I wouldn't use them again if I needed one.

Shirley B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gwendolyn G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janice h.  |  Premières impressions 
Évaluation :
5

It's a great storage experience and useful

tuanaysi m.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rhonda A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiana A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARQUIA J.  |  Premières impressions 
Évaluation :
5

Uhaul State Street New Haven, CT employee Ricardo Rivera is one of a kind. He was very professional, extremely helpful, kind and knowledgeable. He answered all questions thoroughly, solved problems quickly and efficiently. Mr. Rivera is just a great customer service personnel overall. Merci

Sojournah S.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

renee S.  |  Premières impressions 
Évaluation :
5

Employees were excellent 👌

Jomayra A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael j.  |  Premières impressions 
Évaluation :
5

I was actual surprised by how clean and efficient everythig was

james f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yvonne m.  |  Expérience générale 
Évaluation :
5

Very easy to purchase. Sales person was very detailed in explaining every add on service that was available.

TANIKA W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CASANDRA F.  |  Expérience générale 
Évaluation :
5

Knowledgeable staff on both visits

StephAn A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin G.  |  Premières impressions 
Évaluation :
3

Moved out for property damage due to rat infestation in storage unit. Had to throw out mattress, clothes and computers due to damage from rat droppings. Currently in contact with management to see resolution, but until the rat issue is solved I cannot recommend this storage facility for anything other than furniture.

Benjamin N.  |  Expérience générale 
Évaluation :
5

The woman who helped me was absolutely excellent!

Elizabeth S.  |  Premières impressions 
Évaluation :
5

The guy who helped me was very well informed about the unit an the truck rental an very very helpful! Merci

CASANDRA F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yvonne m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luke M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shaquille P.  |  Expérience générale 
Évaluation :
5

The only thing I had to bring up is they have a mice problem and half of my furniture was damage by them

jennifer j.  |  Expérience générale 
Évaluation :
5

Kewl

Marjorie C.  |  Premières impressions 
Évaluation :
5

The facility and employees are always top notch. Fast transactions and any issues are always easily resolved. I would like to make one recommendation. The push carts are real small. Having the large elevator means the carts can be a bit larger. However there were plenty of them. Thanks

Heather F.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malcolm S.  |  Premières impressions 
Évaluation :
5

The State St, New Haven CT location was exceptionally professional and customer based compared to others I have seen. They are always quick to reach out with any sort of updaes and never left me with any surprises. I appreciate the constant communication in addition to the professional service and help I receive any time I need it. Thank you to Ricardo and his team.

GENE H.  |  Expérience générale 
Évaluation :
4

Huge shout out and thank you to shamika (I think that is her name) for helping me! I would have passed out and it would have taken me all night to unpack! You were a life saver!

Shauntel P.  |  Premières impressions 
Évaluation :
1

I had to forfeit All of my belongings because rats urinated and left feces all over my belongs within a month of placing a full house worth of furniture and etc besides this horrific experience the staff and manager were amazing and did everything they could to help amazing staff but I would not recommend uhaul what so ever !

Tanijah D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LYNELL L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAMERON T.  |  Expérience générale 
Évaluation :
5

Everything was clean, actual storage facility is swept and mopped multiple times a day. I love the check in and out, very easy, and I love that the units are alarmed.

Emma R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SABRALYN R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carteina B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amy L.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MAYRAD P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

miguel t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pristie F.  |  Expérience générale 
Évaluation :
5

I thought I lost my pocketbook. Fortunately it was found. The entire staff was extremely helpful and took action immediately by showing me the video footage at the storage and reporting the incident to the local police department. Again, Fortunately my bag was found. Thank you staff!

TENNILLE S.  |  Expérience générale 
Évaluation :
1

Dirty and infested. Lots of my things are soiled moldy and ruined. Would love manager to contact me as I am seeking restitution. Also, why was my storage closed out before I said I was moving out?! I never notified of a move out and I paid for the month…. I can be reached at 9146904064. Thanks

Jessica M.  |  Expérience générale 
Évaluation :
5

Me gusto mucho todo limpio y seguro👍

Geovani P.  |  Expérience générale 
Évaluation :
5

Stellar Service from the start. The staff at the State St Location was amazing.

Victoria R.  |  Premières impressions 
Évaluation :
1

This facility is overrun with mice or rats. We stored some machinery we inherited and it is absolutley covered in mouse urine and droppings. Also, many of the wires have been chewed. We even put out traps and deterant for the mice and it didn't seem to help. We also had issues with water and flooding regularly. Any time it rained there was water everywhere. We will NEVER use this facility for storage again.

Patricia S.  |  Expérience générale 
Évaluation :
5

everyone is very polite. The district manager is phenomenal, very clean, very accommodating.

Melva M.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Renee W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edward M.  |  Expérience générale 
Évaluation :
4

Excellent service à la clientèle.

Jomayra A.  |  Premières impressions 
Évaluation :
5

THANK YOU

Stephanie P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcus H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John E.  |  Premières impressions 
Évaluation :
5

Gracias por toda la ayuda del personal de trabajo Feliz fiestas at leodan 👍

Leodan Y.  |  Premières impressions 
Évaluation :
1

Garbage place

jorge l.  |  Expérience générale 
Évaluation :
4

they had mice

duglas b.  |  Expérience générale 
Évaluation :
4

Great to be able to drive right near the unit. Staff very professional

W Brooks P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

arthur c.  |  Expérience générale 
Évaluation :
5

I ran into an employee. I wanna say his name was Michael or Mike? Even though the online instructions were clear, I was a little bit confused about scanning into one door and then actually accessing the building via the other. He saw that I was lost, so he came up to me and walked me through the process. He then escorted me to my unit (I didn't even ask him to do so - super kind/considerate). He opened it for me, got me my lock (and opened the package for me, which was great, because I didn't have a box-cutter), pointed out where the carts are, etc.. He really made it so seamless and easy. I felt like he gave me a VIP tour. I'm grateful he found me and took it upon himself to help me get acclimated! He was very friendly, too - ran into him a couple more times that day, and he checked-in to see if I needed help. I hope I got his name right, because he was AWESOME! This was around 7-9am on 10/12. One of the best customer service experiences I've had, which is especially crazy, because I didn't even seek out his help. Okay, I'm done gushing now. He was dope.

Karly C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rob R.  |  Premières impressions 
Évaluation :
3

The facility was fine! The staff was a little inexperienced and lazy. But over all I would use you again and recommend you to others!

Stacey T.  |  Expérience générale 
Évaluation :
5

N.D.

LESTER M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holbert G.  |  Premières impressions 
Évaluation :
5

The staff on site is very friendly and helpful. Merci

Gina M.  |  Online Move In 
Évaluation :
1

Your staff do a lot of talking when customers in the front waiting for them when they get done with their talk that’s when they help out the customer

Luis R.  |  Premières impressions 
Évaluation :
5

Fantastic!

Olivia A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren M.  |  Premières impressions 
Évaluation :
3

The experience was great to have my stuff but I think their prices are very very pricey especially for my side storage I had but I made it work

Neva c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hamza S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tempus M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F.  |  Expérience générale 
Évaluation :
5

Debris pieces fell from ceiling into my storage unit, but otherwise excellent

Chris L.  |  Expérience générale 
Évaluation :
5

The staff was very accommodating to manager was very helpful

Melva M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teanna H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mhoire c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

juanita l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

juanita l.  |  Premières impressions 
Évaluation :
4

David was amazing & patient! He answered all our questions & issues we experienced

Teniecia D.  |  Online Move In 
Évaluation :
5

Excellent service and convenient and efficient.

Jane C.  |  Expérience générale 
Évaluation :
5

Great facility

Miguel M.  |  Expérience générale 
Évaluation :
1

Terrible management- over charged and called once a day for a month and manager never picked up the phone or returned call. Still waiting to speak to a manager

Hailey E.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashley T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madeline C.  |  Expérience générale 
Évaluation :
5

All staff we dealt with were very nice & helpful!

Sandra M.  |  Expérience générale 
Évaluation :
1

One. No record of my contract on file. Two. I canceled storage on 8th due to mice damaging all my belongings due to place had an infestation of mice.

Roselyn A.  |  Expérience générale 
Évaluation :
3

I completed the Online Move In process and added my husband as an authorized user, however when my husband was at the desk and gave my name, maiden name, contract # and etc. our reservation could not be found. It took the gentleman substantial time and my husband calling me back for additional info to find the reservation and once opening the unit there was no lock present (as stated in the agreement).

Rachel B.  |  Online Move In 
Évaluation :
1

I was very disappointed with my experience with U-Haul. I reserved a unit online only to learn that, despite my reservation, there were no units of that size available. The manager assured me that he would apply a discount to the unit because it was more expensive than the one I had reserved. But he only applied it to the first month. I had to call several times to get the discount applied, as discussed. When I returned to the unit, all of my belongings were covered in mouse poop. The rodent issue was obvious given that the facility, when I returned, had a significant number of mouse traps in the hall way. Staff clearly knew about the issue but did not notify me. The manager told me that he would send me a complaint form, but I have not received it.

Ellie D.  |  Expérience générale 
Évaluation :
1

I would not recommend this place to any friends, family, or prospective customers. I've had issues moving in and out and still waiting to hear back about an unresolved issues. Reservations mean nothing here. I reserved a small 5x7x10 to store my belongings and when I get there I am told no such unit exists and the only small one they had cost me $30 more. I had no choice but to pay the extra because I had all of my belongings with me ready to move in. Moving out was an even worse experience. I let the facility know that I this was going to be my last month staying and that once the month was over I would no longer need my unit. I had paid for the rest of the month of august and moved out progressively. Unfortunately, they took this as once I sent the email I was completely done with my unit and they went ahead and threw away ALL of my stuff in the storage. Not once was I contacted and when I went to the unit to pick up my belongings they had already sold the unit to someone else. Luckily the employees there agreed it was a miscommunication and I filed a reimbursement for all of my destroyed and discarded items which quite frankly had a lot of value to me. I am still waiting to hear back from anyone at uhaul and it has been such a stressful process for me.

Lizbeth Y.  |  Expérience générale 
Évaluation :
5

Mr.Rivera was very helpful and professional.

CARLOS D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonia P.  |  Expérience générale 
Évaluation :
4

Would appreciate online discounts and pricing.

reine c.  |  Premières impressions 
Évaluation :
5

Everything was EXCELLENT!! Highly recommend this uhaul facility

Laura T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Evelyn B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephani S.  |  Expérience générale 
Évaluation :
5

AWESOME SERVICE

DAVID C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIFFANY B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan S.  |  Premières impressions 
Évaluation :
2

Almost every employee was rude (one noticed that others were being rude and did better). Employees are aggressive to customers if they have issues. The facility "accidentally" moved me out of my original unit just a few days after i got it and before I even moved in; then persisted im being rude to me even tho they made the error. They offered me "a couple months free" to make up for their error but still charged me, bc they aren't organized or consistent. Use another storage facility so you don't have to deal with this one.

Jessica B.  |  Expérience générale 
Évaluation :
5

Your employee Joseph Thomas was very polite, attentive and had excellent customer service skills. He is a gem and an asset to your business.

Evelyn B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeramie V.  |  Expérience générale 
Évaluation :
3

Upon my arrival I was at the desk waiting for service. This young lady tried to help me and did not know what she was doing at all and literally just walked away without trying to get someone else to help me. So I spent an hour of my time waiting. This is the first time I've ever had an experience such as this. The next person who helped me was very reliable and knew his job requirements.

Valeria D.  |  Premières impressions 
Évaluation :
2

My unit was sold due to poor communication when it was time to pay my bill

rodnisha g.  |  Expérience générale 
Évaluation :
5

Muchas gracias por tu cérvicio y Y un placer gracia

nydia c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S.  |  Premières impressions 
Évaluation :
5

Staff was BEYOND helpful with all my needs. Everyone whom i interacted with was friendly and personable and professional. 10 out of 10 wpuld recommended the facility and services to friends and family!! One of the more friendly interwctions ive had with retail in a while. Thank you everyone over at waterbury uhaul!!

ASHLEY J.  |  Expérience générale 
Évaluation :
4

I just had one issue. This was regarding the power outage and the inability to access the elevator. I had to move out of my apt. that weekend and was unaware the elevator was down. I think management should have emailed those with units on the second floor or just do a mass email regarding the issue. I had to make last minute re-arrangements. And the 1st day the elevator went down, no staff member told me of the other access from the back of the building. I found out the 2nd day the elevator was out. Please advise staff to relay important info like this to your customers. Merci.

ed a.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patricia L.  |  Expérience générale 
Évaluation :
4

too expensive

Yuyang L.  |  Expérience générale 
Évaluation :
5

I really like the staff - friendly, helpful, yet still efficient. The facility is very clean. Great job, guys! Thanks for helping at least this part of the move be so pleasant.

Anna T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maria r.  |  Premières impressions 
Évaluation :
5

Staff were friendly and efficient. No problem with my online reservation.

BELINDA G.  |  Premières impressions 
Évaluation :
3

Rodent smell, bathroom was always clogged and had issues with the clicker where it didn’t open the gate

Sara B.  |  Expérience générale 
Évaluation :
3

The uhaul storage was clean overall but my unit must have had some water leak issue because my couch was damp and had a rust stain from the floor on it my couches were new so I am upset

TEBA H.  |  Expérience générale 
Évaluation :
5

Although I noted bait stations in the facility, there is nonetheless a rodent problem. When I retrieved my goods, there were quite a lot of droppings, even though nothing in my storage unit would remotely be considered food. But in terms of things within human control, the facility was excellent and the staff was super attentive and helpful.

RICHARD M.  |  Expérience générale 
Évaluation :
2

No one really knows what's going on. Multiple staff errors. Missing equipment. Not organized. Keys don't work. Chaotic. My unit got a move out notice a few days after I moved in. Had to keep sorting out issues w them that should be smooth and seem less. Was given 1 free month as an apology but you already get a free month if you rent equipment. Wouldn't recommend this facility. Too bad bc the location is nice.

Jessica B.  |  Premières impressions 
Évaluation :
4

My access key don't work I forgot to go to the main office to find out why my access storage card wasn't working. Besides they access card everything was perfect.

LASHAUNDA C.  |  Premières impressions 
Évaluation :
5

People working there were above and beyond! Thanks for all the help!

Sergio L.  |  Expérience générale 
Évaluation :
5

People working there were above and beyond! Thanks for all the help!

Sergio L.  |  Expérience générale 
Évaluation :
5

Everyone was incredibly nice and I had the best moving experience of my life at 1175 State Street in New Haven CT

Kristina F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelly D.  |  Expérience générale 
Évaluation :
4

Only issue that I have is that I had an reservation for $104 Storage area and when I got there their weren’t any more for the price so we talked and they were saying how they where going to get me one, but less expensive and less space which I am find with he said he’ll give me a month free for the inconvenience so I didn’t pay no mind(which I should’ve) when I packed all my stuff in the storage area and left and looked at my papers it says $150 which is more than I was expecting to pay which I thought they they where giving me a lil space will be going back to change

Brandon W.  |  Premières impressions 
Évaluation :
5

Staff were very welcoming! They did not have the storage unit size I wanted but gave me a discount for the bigger unit. Great service!

Ricardo R.  |  Premières impressions 
Évaluation :
3

Fui a pagar el 30 de marzo y termine pago do 200 y pico de dólares y nunca me supieron explicar porque tanto dinero. Teniendo los recibos. Me gustaría que verifiquen mi caso y sobre todo tengan personal que hable bien el español y lo entienda. Gracias

MARIA S.  |  Premières impressions 
Évaluation :
1

Severe rodent infestation and flooding several times in unit with no follow- up . To make matters worse inconsistent billing after being offered… Continuous notices being mailed and emailed regarding final notices without any resolution

Yashmin F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tresa T.  |  Premières impressions 
Évaluation :
5

Markell and Paul are very professional and take the time out to listen to your concerns and immediately resolve them

Mark S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alice p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carteina B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelson B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

shanay c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James A.  |  Premières impressions 
Évaluation :
5

Very accommodating and friendly staff

Juan A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leodan Y.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shevette R.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Victor D.  |  Expérience générale 
Évaluation :
5

Helpful and clean area all around

Ernie G.  |  Premières impressions 
Évaluation :
3

MICE GOT TO A COUPLE OF MY ITEMS OTHER THAN THAT IT WAS OK

Carmen R.  |  Expérience générale 
Évaluation :
3

Furniture was water damaged chair and mattress tried to file a claim report had a difficult time to get someone to take the claim report

Kathleen M.  |  Expérience générale 
Évaluation :
5

Quick and easy storage reservation.

Christine N.  |  Premières impressions 
Évaluation :
5

But the rats went all through my storage and ate up all of my stuff through everything the place is infested

kevin w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isidro R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley W.  |  Expérience générale 
Évaluation :
5

I would like the company to stop sending my correspondence to my neighbors house in the Bronx. The address that I gave is 280 Westmont drive Waterbury CT 06708. Do not send my bills to my contacts or neighbors send it to me I pay not anyone else in a different state. Thanks Alice Peters

alice p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

granata S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared B.  |  Premières impressions 
Évaluation :
3

Average self storage and was as expected. Did notice the smell of a decomposing rat or mouse somewhere in the walls that was a bit off putting. Also, the exit door broke and with a 15' truck, backing out a oneway or maneuvering a three point turn may not be easy for some renters. And upon vacating I was told that I needed to turn in the fob and lock to the unit, but my wife bought the lock and is dismayed I had to turn it in when we paid for it and should have been ours.

MATTHEW S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keshir H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia L.  |  Premières impressions 
Évaluation :
5

Friendly staff great service

Jeenielka F.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anna-Kay G.  |  Premières impressions 
Évaluation :
4

Some cloth items were soiled by rats or mice in the first week of storage. This was resolved before I could mention it with traps throughout. The remaining 6 months of storage were great.

Cassandra P.  |  Expérience générale 
Évaluation :
5

I will all ways come back there

Gloria R.  |  Expérience générale 
Évaluation :
2

Loved the facility and everything it offers. I found the staff to be rather unpleasant. There were many issues with my reservation that they weren't able to solve or willing to offer suggestions. When they couldn't find my reservation (even though I provided them with the reservation number, my name, and number, they just kept saying I didn't reserve one and wasn't able to get it. So once I asked to make a new reservation they finally said they had one available (and wouldn't you know it was the one I'd reserved). Then upon checking out, I needed to clear my unit and there were no furniture dollys available (actually only 1 mattress dolly that couldn't move my couch). I think one of the perks of renting with uhaul is the access to moving equipment. None of the staff were willing to help me look for a dolly after being asked multiple times. They actually just stared at me in silence at one point. Overall, I would go with uhaul again but not at this location.

Kameron M.  |  Expérience générale 
Évaluation :
4

There is a very, very loud "ear splitting" alarm that goes off on a regular basis. Maybe every half hour or so. I will be spending a significant amount of time in my unit sorting things and it is very unpleasant to endure that noise.

Claudia R.  |  Premières impressions 
Évaluation :
5

I'm looking forward to the convenience of the hours offered. Thanks for making the initial move-in so seamless and quick.

Maureen V.  |  Premières impressions 
Évaluation :
5

The staff were cordial and well informed. Their professionalism was what got my attention. They covered every detail.

Garry M.  |  Expérience générale 
Évaluation :
3

Really bad mouse problem seems out of control.

diondrea m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marsha C.  |  Expérience générale 
Évaluation :
2

Mice poop everywhere and destroyed almost all of my things. Literally had to throw almost everything away . The worst experience ever !!

Shatiera C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nelson h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

asia m.  |  Premières impressions 
Évaluation :
1

There was rat droppings on all of my belongings there were only a few items that I was able to take out of storage because the majority of my belongings was covered in rat droppings. This facility is disgusting and will never recommend this facility.

Kandace H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LEWIS C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arielle g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yaritza V.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ANDREA B.  |  Expérience générale 
Évaluation :
3

Sadly my Viki flat screen TV was stolen from my unit which I kept locked. I paid for insurance for nothing, because in order for theft to be covered there needs to be "physical signs of break in" but unfortunately I don't see any physical signs of break in. I am disappointed that someone stole one of my possessions. The tv remote was still there when it came time to move out, but my tv was gone and there's absolutely no other explanation than that it was stolen.

Maya D.  |  Expérience générale 
Évaluation :
1

I will tell all my friends and anyone that I will listen, how dirty and rat and mice infested this facility was!! I lost half of my personal belongings from a 8 x 10 unit!! That was a lot of my stuff and!! Told management about it, there comments were file a complaint and after a year I might hear something back!! Never again and very discussed, you people should be shut down!!!!!!!

LU ANN P.  |  Expérience générale 
Évaluation :
5

Staff was very friendly and helpful. Je les recommande fortement. 

Ariana C.  |  Premières impressions 
Évaluation :
2

I didn't know I was supposed to provide my own padlock and wasn't able to lock my unit when I moved in after hours. The website was also down when I went to return my uhaul van and I could not contact customer service.

MICHELLE W.  |  Premières impressions 
Évaluation :
5

Need to monitor people locking carts in their units. Can never find one when needed. Start charging them.

ERNEST H.  |  Premières impressions 
Évaluation :
5

It was a great experience over all!

Diana l.  |  Premières impressions 
Évaluation :
1

To have to spend an hour trying to get through to customer service on the other hone and to be charged for an extra month and not be able to resolve that online, not happy. Facility is fine and people helpful when I went there but billing issues and inability to solve them made for a miserable ecperience

Letert G.  |  Expérience générale 
Évaluation :
5

Thank You price was also good

David S.  |  Premières impressions 
Évaluation :
1

I moved into my storage until at the end of the month. Within 2 weeks, I was continuously emailed and sent notices of being behind in payment and threatened to be locked out of my unit. It was still not time for my 1st payment. The system had me documented as being in the wrong unit and wrong size. I was told this was updated. I continued to receive late payment notices. Then I was locked out of my unit. This all happened before my 1st payment was even due. I returned to the state st location a 3rd time for my account to be fixed. They did my contract all over to make sure everything updated. Being locked out of my unit is unacceptable and not a great experience. Currently looking for a new storage location.

Jacqùese P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELSY H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen D.  |  Expérience générale 
Évaluation :
5

I was able to take advantage of a month free storage when I rented a truck to move. Very helpful.

Reginald W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy S.  |  Premières impressions 
Évaluation :
3

I didn't need that much space anymore, and every time I try to get something smaller they don't have one because I couldn't afford the big one anymore.

Roderick B.  |  Expérience générale 
Évaluation :
2

Mice ate a bunch of stuff in my storage. Often there were people in the space working on cars and motorcycles. Often it smelled as though people were smoking weed in the space.

Joshua G.  |  Expérience générale 
Évaluation :
3

There are clearly a bunch of mice in the facility, and there rat droppings on my stuff. If there was any food in there it would've been a lot worse. Access is relatively easy, but there is a security issue just by the nature of the location. I would be sure to make sure the unit it locked even during unloading.

Andrew M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen M.  |  Premières impressions 
Évaluation :
4

Rats were the only negative

Tobias B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ZANETA L.  |  Premières impressions 
Évaluation :
1

Over the course of 11 months, the unit flooded 3 times (forcing us to move everything from one unit to another ourselves), caused thousands of dollars in damages, and there were 6 mice in the unit when we checked out. Terrible experience.

Daniel M.  |  Expérience générale 
Évaluation :
5

First time I ever need a self storage your guys at counter were very courteous and helpful . You storage facilities clean and convenient for me to put my belongings. You took a big load off my shoulders while I go through this big move in my life. Thanks a million from my heart

Hector L.  |  Premières impressions 
Évaluation :
1

My storage unit was completely flooded and I was not notified that there are other units that were also water damaged. Staff was non-sympathetic and I currently am filing a claim so I can replace all my items that were damaged and mold infested.

Veronica P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janitza R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amber D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna L.  |  Expérience générale 
Évaluation :
5

Virael was very helpful and was able to resolve things.

Anna L.  |  Premières impressions 
Évaluation :
3

Mice seem to be a concern, also air-conditioned are leaking quite a bit.

Patricia S.  |  Premières impressions 
Évaluation :
5

I had no complaints, friendly staff, he knows the storage units and where they are located, made sure everything worked so I can come and go. Five stars for me 

eddie c.  |  Premières impressions 
Évaluation :
1

Staff is completely unhelpful and do not follow any of the official procedures. They did not respect my initial reservation, so I had to pay for a storage facility twice the size and the cost than what I needed. The storage room was very dirty and with debris. They didn't even mind to clean it up for me. Upon move out, I did the online checkout because it was out of business hours. They did not attend my check out request and I was still getting notifications of rent due, etc. It was not until I went in person, three weeks later, that they completed my request. Worse, they didn't even check again if I had actually moved out, the guy just clicked something in the computer. So disappointing!

Diego A.  |  Expérience générale 
Évaluation :
2

The staff have always been helpful, however, the email below written to the GM remains unanswered since 8/15/21: I moved out of my storage unit 1052 this afternoon and was appalled to find not only rat droppings on some of my belongings, but a dead rat in my unit as well. It's evident there are traps everywhere including in the units, but I had to throw away a sectional sofa rather than risk potentially bringing a virus into my new home. What is the U-Haul company policy when it comes to vermin? To my knowledge, there is nothing mentioned in the storage contract, therefore, I am kindly requesting reimbursement for damages to my possessions. Please advise in terms of next steps. I have included pictures from this afternoon.

Ari S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley R.  |  Premières impressions 
Évaluation :
5

Christian Jimenez was very helpful.

Veronica P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn D.  |  Expérience générale 
Évaluation :
1

This contract was a nightmare, it was supposed to be 90 days maximum. My daughter was supposed to pay the thing while I was away, when I returned the price was so out of control that I allowed them to take the item this was over a year ago. Now all of a sudden finally they have taken the items but they sent me a bill for over $3 000 trying to get me to believe that I was liable for it. Never will I recommend this particular facility to anyone.

Willie H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W.  |  Expérience générale 
Évaluation :
5

Everything was excellent, facility to go inside, outside. I like this company.

VICTOR P.  |  Expérience générale 
Évaluation :
2

there was mouse poop and pee on my items even though I only stored them for two months, we’ll packaged.

Geneva S.  |  Expérience générale 
Évaluation :
3

This location canceled 2 reservations without my consent. Storage unit 1873 did not exist.

andrea c.  |  Premières impressions 
Évaluation :
1

I came back to my storage unit to find dead mice everywhere. The current tally is up to 5, but I still have a few boxes to go through. Several items of sentimental value were destroyed by these mice. Of the items that weren't outright ruined, many reek of mouse excrement/decay, and will likely need to be thrown out. I do feel badly for these mice, who had to spend their final moments in such an unclean and unwelcoming establishment. I only hope that they found some solace nestled in the shreds of my old t-shirts and childhood memories. The infestation aside, U-Haul employs some really predatory billing practices, making it extremely difficult to pay your month's rent in advance of the due date. They then charge you if it's late. After a very frustrating phone call in which I was blamed for not using the "Future Pay" option (no such option exists), I was told my late fees would be waived if I enrolled in AutoPay. I begrudgingly acquiesced, but have yet to see a refund credited to my account (it's been a year). Avoid their storage services at all costs!

Caitlin B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dewlyne P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas C.  |  Premières impressions 
Évaluation :
1

Every thing in my storage was covered in rodant excrement. A brand new mattress, bedframe. night stand. Chair, ruined. Dead mice rotten inside my stuff. A horrible experience.

John S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMARA L.  |  Expérience générale 
Évaluation :
5

Everyone in office staff is great. Always helpful. Facility is kept very clean. and well lit. Was very happy with overall experience

SHEILA B.  |  Expérience générale 
Évaluation :
5

Great service

Hermonaree c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kara C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR P.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Margot F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LU ANN P.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alex R.  |  Expérience générale 
Évaluation :
5

The staff was super friendly, nice, very helpful, & courteous.

EDRIS M.  |  Premières impressions 
Évaluation :
5

Staff were great!

Michael G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus S.  |  Premières impressions 
Évaluation :
5

Amazing space and very clean. Wonderful staff.

celia t.  |  Expérience générale 
Évaluation :
5

The manager at the site was very very knowledgeable and excellent with customer service. It was a great experience I would recommend to anyone in need of storage. Thanks to them again

SABRINA B.  |  Premières impressions 
Évaluation :
3

There is a dead mouse next to my unit and it appears there are mouse droppings in the unit. I noticed there are also a lot of mouse traps so it seems like there might be a rodent problem.

Phillip B.  |  Online Move In 
Évaluation :
4

It was a good experience and the staff was very helpful. The manager was great, he explained the rental policies in full. So far I'm very happy.

Frederick R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeneva T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maxwell S.  |  Premières impressions 
Évaluation :
3

I made three different reservations using my credit card for your storage facility and when we went to show up to put the items into storage, my reservation was given away. It was told to me, that you only take a dollar to hold the box however, I don't understand why I just couldn't pay for it. I spent a lot of time on the phone booking another unit with a very well mannered employee, only to find out that giving her all my credit card information didn't reserve a unit. Fortunately they still had a unit available and I was able to purchase again for the third time only with my uncle being inside the location unlike the other two locations who sold my reservation to someone else. Very long exhausting experience. I ended up with a truck from one location and a storage from an entire different location. Not sure if I'd recommend this process to anyone? Let's see how my items hold up in the storage facility爛

shanee j.  |  Premières impressions 
Évaluation :
5

From move in to move out, process and service was remarkable. The facility is very clean and secure. We live in Texas and never had to worry about our belongings. Everything was right where we left it a year ago. Merci.

Kelly B.  |  Expérience générale 
Évaluation :
5

Appreciate the helpfulness of the staff!

christine e.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark T.  |  Premières impressions 
Évaluation :
5

I will always use this location and tell everyone I know. This is a very excellent place and helpful also

gloria r.  |  Expérience générale 
Évaluation :
1

I am moved out April 30 and I was made to pay another month storage fee for May there was rat droppings all over my furniture everything I had in there not clean very nasty and I had no food in my unit the red traps with the food in it for the rats they just throw it on your furniture

Margaret G.  |  Expérience générale 
Évaluation :
5

Good customer service

sophia n.  |  Premières impressions 
Évaluation :
5

I loved the fact that you could drive right in in for me I'm so glad I was able to get a frist floor unit.

Debbie K.  |  Premières impressions 
Évaluation :
4

All of the staff was great & helpful but some didn't speak very professionally.

ERIKA B.  |  Expérience générale 
Évaluation :
2

The staffing is friendly overall. However, Mr. Price and some of his employees were particularly unresponsive, unhelpful and unprofessional, in the last few months of me having the unit. Other than that, I had a good experience.

Jaylene Q.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cheryl l.  |  Expérience générale 
Évaluation :
4

The only thing t i did not like is that they take a picture of your license, now that info is in there phone.. John

John F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMARA L.  |  Premières impressions 
Évaluation :
5

The staff are very friendly and helpful. They are very attentive to their customers.

jennifer b.  |  Expérience générale 
Évaluation :
5

Staff at this location are awesome!! Thanks for making the move as pleasant as possibe

Jonathan S.  |  Expérience générale 
Évaluation :
5

I really appreciated how helpful and friendly the staff were, how easy it was to store things with a big truck, and especially how clean the bathrooms were.

Isabella R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tanis k.  |  Expérience générale 
Évaluation :
5

Very fast, convient, and the cheapest rates for a rental on a truck and a storage locker.

kevin g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sayed A.  |  Premières impressions 
Évaluation :
5

No complaints, very impressed !

NAJAH E.  |  Expérience générale 
Évaluation :
5

Cool place. Guy behind the counter when unit was opened up looked like he was having a bad day but other than that was a good place to keep my things in between moves. Y'all should have a more direct key drop place for the online truck pick up as the arrow just points to an open door.

Hunter D.  |  Expérience générale 
Évaluation :
5

Terry was great, very helpful, walked me through everything. Very glad I chose the State Street facility. Very clean. Access is wonderful. Love that everything is the ground floor.

SHEILA B.  |  Premières impressions 
Évaluation :
3

Had to wait longer than necessary. Staff might need training on how to interact before during and after verbally. Nice people just could have used more interaction rather than watching them watch a screen for 10-15mins

Brian M.  |  Premières impressions 
Évaluation :
4

When we got to the location, it was not clear how to enter. There was not a clear way to get into the garage part other than asking the attendants to open it for us. Once we got to the storage unit itself, it had a tag on it that said "ready for new customer" but it also had a lock on it. So we had to get the attendants a second time to take the lock off for us. They were all extremely courteous and professional. I had to ask one to put his mask on up over his mouth and nose. He did so without hesitation after I asked.

Lacey W.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sean n.  |  Expérience générale 
Évaluation :
5

The state st Connecticut office was excellent but the 1 800 number scheduled me a truck then canceled my truck minutes after my reservation was made without informing me. I went to the state st store and was informed there was no trucks. They tried hard to find me one im other stores but could not. I had to cancel my day n replan for the next day. It was a very big inconvenience

ALPHONSE M.  |  Premières impressions 
Évaluation :
3

I tried to access my unit after hours and was unable to use my access card or my garage door opener. This was around midnight.

Christopher Aaro B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAJAH E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY W.  |  Premières impressions 
Évaluation :
2

Still trying to charge me when I did not even have my storage unit

Ryan P.  |  Expérience générale 
Évaluation :
5

I was very happy with my say at Uhaul

Valerie J.  |  Expérience générale 
Évaluation :
5

I appreciate the overall service, and advice peoples to use U-HAUL storage.

Alebachew Y.  |  Expérience générale 
Évaluation :
5

The facility offers a good value on monthly storage rentals and is well maintained. The manager and staff are very courteous and helpful. Merci.

Kenneth C.  |  Expérience générale 
Évaluation :
5

Thank you for excellent service!,

Robert H.  |  Expérience générale 
Évaluation :
5

I will definitely return to U-Haul for other storage needs. Thank you all.

CHRISTOPHER L.  |  Expérience générale 
Évaluation :
5

Very nice and friendly

Natacha O.  |  Premières impressions 
Évaluation :
5

love the fact that its inside i feel that my property is safe and secure there👍👍👍👍👍

Roderick B.  |  Premières impressions 
Évaluation :
5

I appreciate your service. And I hope as I am new I will ask you further information if there will be something that I don't know how to use the facility. Thank you very much

Alebachew Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mayra S.  |  Expérience générale 
Évaluation :
5

Easy to access. The indoor bay area is perfect for loading and unloading, and the carts are very convenient.

Brent A.  |  Expérience générale 
Évaluation :
2

Reserved a 5x5 unit, but when I arrived, none were available. I was given a 5x7, only to walk to the unit and find out that it too was taken. Finally, I had to be given a 5x10. Once I got to my unit, I learned that the alarm system was broken and frequently went off. Later that day, I was not allowed to return an unopened package of moving tape.

NICHOLAS K.  |  Premières impressions 
Évaluation :
3

Whereas the store and storage is clean the staff need work on social skills. This is also the second time in which I have been there to see a room full of customers that needed to be helped by only one representative. About 95 % of the representatives do not wear masks or wear them improperly.

Marcos C.  |  Premières impressions 
Évaluation :
4

Long waiting times at the office really slow this process down

james c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan S.  |  Premières impressions 
Évaluation :
4

I appreciated that they provided a lock and made things easy. Initial phone call was great - rep I spoke with was extremely friendly and helpful. My only concern is that none of the employees at the desk wore masks in the 4 or so times I've been there. It would be considerate to customers if they would since we're in a pandemic. Wait times have also been very long even when there's only been one person in front of me.

JENNIFER Z.  |  Expérience générale 
Évaluation :
5

Great experience and service

joel c.  |  Expérience générale 
Évaluation :
4

Merkell does a great job at this location, keeping it running smoothly.

Jared B.  |  Expérience générale 
Évaluation :
1

The worst customer service ever

Chenel F.  |  Premières impressions 
Évaluation :
5

Very helpful staff and clean and modern facility.

Liese K.  |  Premières impressions 
Évaluation :
4

The manager was excellent. One of the new guys working there were slow and took over an hour to check us in but all of them were kind. Overall friendly staff, very clean and excellent manager.

JOGITA K.  |  Premières impressions 
Évaluation :
5

Merkell and staff always do a professional job despite a busy location.

Jared B.  |  Expérience générale 
Évaluation :
2

Every time I went to get something, the doors were locked, and it was always during office hours. This made me have to go around and use the side door half the time. The pin-pad didn't recognize me either. This was not a good experience here, other than the nice people working there. I would not recommend this place to anyone at all.

Jessica R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elena z.  |  Premières impressions 
Évaluation :
4

My first experience wasn't pleasant as by the end of it, I was double billed for everything, they didn't check whether I used the troll in the truck or not, and when they corrected the bill they did it wrong, and when I told the staff she was irritated instead of apologizing even though I was truly very kind and respectful as I know that such thing happen. We all do mistakes. The second experience was much better despite that the system gave the employee such a hard time to book the storage unit for me, but the staff was very kind and helpful and truly helped in the best to their power. (I appreciate the team at state street location)

Nisreen R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared B.  |  Premières impressions 
Évaluation :
4

I was pleased to receive an unexpected discount but the check in process was very slow. If this were fixed, I would rate it very highly. This was my only complaint. Otherwise, good so far!

Julienne H.  |  Premières impressions 
Évaluation :
5

Your staff are incredible. They helped me out several times with a difficult situation I was going through. They handled it very professionally, but also with kindness and compassion! Even the customer service people were amazing! Especially one woman Brittany, she was a HUGE help to me while trying to close out my storage unit due to my difficult situation! She was impeccable! Also I believe the assistant manager in that facility was also so kind and caring! I really felt that she truly cared about me as a customer and as a human being! Truly wonderful service from everyone! Staff there are just incredible! They all did an amazing job!! The facility itself is wonderful! Clean, sparkling clean really... Very surprised for a storage company to have such a beautifully kept facility! I've used many storage units in the past and none compare to this facility! All in all if I ever need storage again I will definitely be returning to the New Haven office! Incredible experience!! I Thank them all from the bottom of my heart for working with me during a very difficult time in my life and for being so understanding and compassionate! You should share this with them and let them know just how wonderful they truly are! That a customer thinks they are first class! That I think they are the kindest people I've met working for any storage company!! Thank them for me!! They deserve it!! Thanks so much for everything U-Haul in New Haven!! Sincerely, Audrey Cook

audrey c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmen V.  |  Expérience générale 
Évaluation :
5

I must admit the experience was great, the staff were friendly and professional, yes I would highly recommend Uhaul to friends and family. Lawrence Murphy

Lawrence M.  |  Expérience générale 
Évaluation :
4

Well my only complaint was at times when I came people would be smoking weed and you can smell it very strong in the halls and it should be family friendly cause I would have my kids with me and I don't care for it myself.

Monae L.  |  Expérience générale 
Évaluation :
5

Markelle is amazing. Should make sure to keep him and compensate well for his work. Great representation of UHaul. Best I've had.

Dwayne L.  |  Premières impressions 
Évaluation :
5

Associate was very friendly and took his time to explain and show us around thanks so much

cynthia c.  |  Premières impressions 
Évaluation :
5

Please don't change the service that's when things get mess up, right off the exit, take the truck all the way in very close to storage coming from NY this was luxurious. THANK YOU

Adaliz m.  |  Expérience générale 
Évaluation :
5

I received very courteous and helpful service. Merci.

Kenneth C.  |  Premières impressions 
Évaluation :
5

Kayla was amazing thank you for exceptional customer service!

latoya m.  |  Premières impressions 
Évaluation :
5

Was a miss understanding in my last payment but the attendant explained all to me very nice. Very professional

CARLOS D.  |  Expérience générale 
Évaluation :
1

I never had a storage or utilize any of your services!

Roselyn Z.  |  Expérience générale 
Évaluation :
5

Great space and lighting

Michelle W.  |  Premières impressions 
Évaluation :
5

Staff were courteous and made the moving process a little less stressful.

Christine T.  |  Premières impressions 
Évaluation :
5

The two people who were there were very helpful. We had to change sizes because we didn't measure correctly. They were incredibly accommodating and understanding.

Catherine R.  |  Premières impressions 
Évaluation :
5

Great experience & the facility is amazing as well

Jillian K.  |  Premières impressions 
Évaluation :
5

It was beautiful had to put stuff in storage it was less than a month went to go get my stuff and they told me I didn't have to pay I was surprised. Thank you uhaul. It's near holidays and I had to bo

Karen B.  |  Expérience générale 
Évaluation :
5

No complaints

Michael H.  |  Expérience générale 
Évaluation :
5

Everyone was very friendly.

Karen B.  |  Premières impressions 
Évaluation :
4

GOOD JOB

Maritza G.  |  Expérience générale 
Évaluation :
5

Customer Service was exceptional. Kidos to "Crash"

Robert H.  |  Premières impressions 
Évaluation :
5

The associate that helped me was really cool! Very nice and helpful

keairra j.  |  Premières impressions 
Évaluation :
4

everything went very well.

Maritza G.  |  Premières impressions 
Évaluation :
2

I was not treated very well by a staff member

KATESHA J.  |  Expérience générale 
Évaluation :
1

I was told I can buy 24-hour access at any time when I need. But when I buy it, they told me I can't since their system is down! So they forced me to stop in the middle of moving when they close at 7

Xu H.  |  Premières impressions 
Évaluation :
5

The selection of units was good and the availability of trucks was perfect.

CRYSTAL C.  |  Expérience générale 
Évaluation :
5

I will be back in April or May of 2020 thanks for all your help

Robert M.  |  Expérience générale 
Évaluation :
5

Excellent experience. Very helpful manager.

masaru n.  |  Expérience générale 
Évaluation :
4

I would appreciate it if they had access 24 hours a day

JANNETTE A.  |  Premières impressions 
Évaluation :
1

need more help in order to serve customers on a timely basis. We were there after I had called and set up an account 1 week before going there and they had no info it took 2 hours to just rent a space

kelly d.  |  Expérience générale 
Évaluation :
5

Manager Markell is an awesome dude, super helpful and knowledgable. I'd recommend him and his facility to anyone.

Jesse K.  |  Expérience générale 
Évaluation :
5

Everyone working at Uhaul State Street was super friendly and helpful! Made the whole process easy!

Rosa G.  |  Premières impressions 
Évaluation :
5

The staff was excellent Nice facility

THOMAS R.  |  Premières impressions 
Évaluation :
5

Brandon and his 2 female coworkers made sure that my needs were met and that I received the unit that was the best fit for my belongings. Their customer service was superb.

Dwight H.  |  Premières impressions 
Évaluation :
5

The staff were professional and courteous in all my interactions with them.

Carla G.  |  Expérience générale 
Évaluation :
5

I felt lucky to have the opportunity to store my things in the State street UHaul facility.

Susanne R.  |  Expérience générale 
Évaluation :
5

A1 Service

Yvonne H.  |  Premières impressions 
Évaluation :
5

Very helpful staff

JOHN C.  |  Premières impressions 
Évaluation :
3

The worker's need to know their job...I asked for a 5×10 thought that's wat I got..in the midst of me moving found out the young man didn't tf know wat he was talkin about....instead of 89,99 it was

Santresa B.  |  Expérience générale 
Évaluation :
4

Staff was very nice, but place was still under construction.

Kira N R.  |  Expérience générale 
Évaluation :
3

Love the space and it's a great deal at the moment. Problem I had with this location is that most employees are not well trained and there is no sense of urgency. Long lines. Emails are ignored.

Susanne R.  |  Premières impressions 
Évaluation :
5

Even after hours they were closed and I didn't know but the guy there came to the door and explain where the key go and he could have ignored me so I felt good about that he helped me cause I was igno

Monae L.  |  Premières impressions 
Évaluation :
5

Employees are always very focused on the customers needs and accommodating. Overall very happy as usual with U-Haul with their customer service and quality products. Merci.

Jared B.  |  Premières impressions 
Évaluation :
5

Staff at State St. New Haven location were quite helpful and speedy. I really appreciate that.

Allen A.  |  Premières impressions 
Évaluation :
4

The staff were very helpful, the facility is great, and there are nice conveniences like carts and drive in unloading.

Jessica P.  |  Premières impressions 
Évaluation :
5

Staff was friendly and efficient

Rashaun D.  |  Premières impressions 
Évaluation :
1

I was given wrong information about payment. When I called to fix it, it resulted in 8 calls to customer service that has still not been resolved over the past 3 months. Would not recommend ever.

Jacquelyn D.  |  Expérience générale 
Évaluation :
3

Process to schedule delivery was frustrating. Told before the move that we should schedule it once it's in New Haven; then told once it got here that we'd either have to pay for movers or wait 1+ week

Kaitlin S.  |  Expérience générale 
Évaluation :
5

The staff was very helpful and polite!

michelle s.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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