Customer Reviews for U-Haul Moving & Storage of Stone Mountain

Évaluation :

5

The most friendly customer service recived.

Évaluation :

5

Everything was perfect plus good behavior.

Évaluation :

5

I spoke with a manager her name is Erica she did a fantastic job and was very helpful. Thank you so much Erica!!!!

Évaluation :

5

Very smooth pickup of the UHaul truck.

Évaluation :

4

The building is in a cellphone dead zone, which makes it hard to communicate with people or look anything needed for your order online.

Évaluation :

5

The manager and team are customer-focused. They strive to deliver exceptional service. I appreciate that. This is my preferred rental location.

Évaluation :

5

Top notch very resourceful. And patient

Évaluation :

1

The convenience of the place was fine, but some of the people was moving a little slower. I don't know why? but, To improve on the waiting in line time would be appreciated. Sincerely! Second time user of your U-Haul service thank you

Évaluation :

5

Thank you for making this a quick & easy experience. The staff was great & very helpful!

Évaluation :

2

Too dang on high

Évaluation :

1

Not a location issue but a U-Haul issue. Reserved a truck a week in advance and was told they day before I had to pick up from a further away location. When picking up the truck they also said the dolly I reserved was no longer available. Made move significantly more difficult.

Évaluation :

3

Faster service. And be more clear on warranties

Évaluation :

2

People whit not experience

Évaluation :

5

Just make sure you know I moved out early than 16

Évaluation :

5

Good customer service

Évaluation :

5

Truck ride was rough.

Évaluation :

5

I move out on 10/10/2024,Thank you for a great experience, great customer service. Thanks for be so courtesy. ❤️

Évaluation :

5

The front desk person was extremely helpful. She was also patient with a hearing-impaired veteran. Employees like her make you want to come back again. Her shift was up by the time I returned the truck so I'll just have to thank her here for her spirit and patience.I believe her name started with an A .

Évaluation :

4

Since IO changed drop off locations, an employee made the suggestion I call corporate which I did. I was helped by an agent named Sylvita. She provided excellent customer service.

Évaluation :

5

The customer service was Excellent.

Évaluation :

5

The team was amazing and very helpful

Évaluation :

1

My equipment was not available when I arrived despite the reservation made almost one week in anticipation.

Évaluation :

1

Black Butterfly Salon , your dispatch. I am not sure where the disconnect is. However I ordered online a truck. Both time I ordered an appliance dolly. Both times the appliance dolly was missing. The response from Black Butterfly that's unfortunate that we do not have it. I was then transferred to the main line switch locations and they assured me it would be in my trailer for my 5am pickup. It was not. I was moving for two days and I NEEDED IT. Why is it so difficult to load a dolly. The young man at the memorial drive location drove it to my storage and your district manager was responsive so I thank them both however when people are moving and they ask for and pay for equipment it needs to be loaded whether you think it's important or not. It's important because your customer ordered it.

Évaluation :

5

Fast service and the truck was ready and available thank you

Évaluation :

5

Nothing everything is perfect.

Évaluation :

5

Very helpful staff on site

Évaluation :

5

Have more than one clerk at the counter so the check process could moved in a timely manner.

Évaluation :

5

Everything is nice

Évaluation :

4

They were great to work with.

Évaluation :

1

We originally reserved a truck at RayMark at 1804 Glenvale Place in Decatur, Georgia. The business was closed. While trying to determine if we were at the correct location, the owner of the business next door came outside and informed us that the owner of RayMark had been arrested a few days earlier. This is very unprofessional and caused an inconvenience for us. I would NEVER advise anyone to rent from anywhere that is not an actual U-Haul center.

Évaluation :

5

Appreciate

Évaluation :

3

I will try my very best to never use U-Haul again. You advertise a vehicle for $19.95. You should state that the customer will be charged mileage as well. You make no mention of that until the customer is ready to pay. You should not surprise your customer.

Évaluation :

4

We are regular renters and the staff at this location is always pleasant and are very helpful. Even when they are extremely busy or have difficult situations going on they are patient and attentive to get everyone taken care of.

Évaluation :

5

There's nothing to improve. The H-Haul is easy to easy use and a definte time saver. Keep up the great work.

Évaluation :

5

i got pulled over by the police the transporter light never came on to state i was making a turn. but before i left i was told i had to buy that part in order to leave with it. he put it on and i still got a ticket. So i was not pleased with that.

Évaluation :

3

Value cutomer's time and provide service in a timely manner.

Évaluation :

5

I was very satisfied, fast and complete.thank you

Évaluation :

5

Very nice young man assisted me and was very professional. Merci.

Évaluation :

5

I have more than one storage with U-Haul and It's the only storage I use.

Évaluation :

5

The attendant was excellent

Évaluation :

2

Interior front window was cleaned with a dirty rag. The truck drank a lot of gas and during acceleration the truck drops down a gear, which eats more fuel.

Évaluation :

4

Wait time in line resulted in me not receiving the requested and reserved truck, although I was on time and had reserved both online and with an associate. However, management took care of me.

Évaluation :

3

My pick up was for 6:00, I stood online for 1 hour because there was one person working the counter. There were 2 workers outside who never came to assist except at 7 pm when he came in and turned off the lights, then he took the person beh8nd me and took the girl who was helping me to assist him in helping that man. This was the worse experience and I do not plan on renting from uhaul ever again.

Évaluation :

4

Equipment was clean but it is too old and feels like front suspension/steering sister may come apart. Truck I used should not be rented out.

Évaluation :

4

Bien

Évaluation :

4

Location was short staffed earlier in the morning. Attendant on the lot did not perform walk through prior to me inspecting the truck. There were items left in the rear cabin from the previous customers usage.

Évaluation :

5

thank you for everything. Excellent service.

Évaluation :

5

G was nice

Évaluation :

1

Está locación no se la recomiendo a nadie. El personal no sirve para nada. Son groceros, lentos. No iré nunca más a esa location. Deberían despedirlos a todos y meter personal nuevo amigable

Évaluation :

5

Best service

Évaluation :

2

Truck was old and headlights were not very bright to be able to see at night, then the receptionist at the desk charged me a $100 deposit when it wasn't required and I had to get a refund… very unprofessional demeanor as well.. Definitely wouldn't recommend

Évaluation :

3

The equipment and customer service was good but the store was stink like something died in there.

Évaluation :

2

I was not notified that my rental location changed, so showed up at one store on the morning of and was told to come to this location. When I arrived, the location was understaffed with a long line of unhappy customers waiting. During drop off, there was no inspection tech onsite to review the vehicle with me.

Évaluation :

3

Kath's service was excellent, but it took them more than an hour to serve me. I didn't see any interest in serving customers promptly. I can't recommend them. The only thing that saves them is Kath, who is very kind.

Évaluation :

2

I got in my Uhaul and it was no gas at all It was on E I ended up putting 75$ worth of gas in the truck plus 170$ for the truck and 30$ for a flimsy TV box I should've left there and purchased from Walmart much sturdier and 10$-12$ cheaper. I was thankful for the truck cause it was needed but I wasn't satisfied .

Évaluation :

5

They help customers good all of employees.

Évaluation :

5

Excellent

Évaluation :

5

This location went above and beyond for me. We had to change our truck three times. The guy was very patiently trying to make us comfortable. ( sorry I didn't remember his name). He worked by himself but he stay professional while taking care of everyone. Great Job

Évaluation :

5

Thanks so much 👍! The only issue I had was that I was trying to use the app for the move out and I was not able to load photos.

Évaluation :

1

This will be a limited time for me. When I first got to my unit, the plastic thing was on the lock. Do y'all think ppl have scissors on them at all times? We don't. I had to burn it off. Then finally open the lift gate on my unit and there is only one thing in it…those rodent catching things. Yuck! Well thanks for letting me know my stuff will probably end up pest infested. I'm scared to go back and bring more as was my original plan. On the way out, I ran over a huge nail in t be poorly maintained parking lot. The position of the place is also confusing. I had to do about three u turns before I got to the right spot. Also there was no lock in the unit as stated. I had to go back to the office after sweating in the heat and moving all my stuff in. Then the girl at the front had the nerve to try and charge me for a lock. Huh? I'll be moving out soon.

Évaluation :

3

I’ve used U-Haul before…never had my storage so full of rat and roach droppings as I did this time!

Évaluation :

5

Absolutely wonderful overall experience! Friendly and knowledgeable staff and decent pricing structure. Je les recommande fortement. 

Évaluation :

5

They were very consistent 😇

Évaluation :

3

I was offered a storage that had obvious rodent problems and had a tag on it that said need cleaning but it was still offered to me.

Évaluation :

5

Been a Customer for over 30 years

Évaluation :

1

Unprofessionalism at its finest, the owne or general manager should be ashamed of themselves only having one letting literally do everything on the job by herself including filling up propane tanks. You as a company should really hire her as a general manager, even though I was upset. She still serviced me and got me a discount after her manager got mad at her first offer to me

Évaluation :

5

The staff was very helpful with everything. Erica was very nice and pleasant. There was another gentleman who helped me out with a problem with my unit. I really appreciate that. I would gladly recommend this place to anyone.Thank you guys.

Évaluation :

5

Love it

Évaluation :

5

Price was going up and I could not afford..

Évaluation :

5

Great Service

Évaluation :

3

The road access was very tight, not a lot of space to move around. The unit I obtained had a big hole in the ceiling that was covered with a few pieces of duct tape.

Évaluation :

4

Why does every U-Haul property I go to holds water for a long time after a heavy rain I have yet to go to a U-Haul facility that did not have moisture

Évaluation :

5

More staff is required to save time at the counter it was very unfair to costumers to have to wait an hour for service because of staff shortage

Évaluation :

5

I was pleased

Évaluation :

5

Very professional experience

Évaluation :

5

Great job

Évaluation :

5

So far so good. Staff at the storage location is excellent.

Évaluation :

2

The storage unit was not up to standards it rained inside the unit n my belongings were ruined

Évaluation :

3

I’m okay with the storage unit but your late fees are rediculous!! Once a month when you are late but every weekly fee is a bit high for those that have no where else to go so that they can afford the storage unit and get somewhere to live at the same time, just too much!

Évaluation :

4

Easy move in. Which door exactly to use can be confusing. Otherwise this is a straight forward business, helpful providing lock as well.

Évaluation :

3

My storage Unit was not the best. There was rat droppings, a wire hanging down when opened. There was a hole in the side at the top. A lot of things were discarded due to moisture and mold. I still will recommend but use the inside area. I will be filing a claim. Sentimental value. The black box inside was useless. There should be a receptacle for those who use the facility. That was an inconvenience.

Évaluation :

4

I had no problems with this location. Everyone was professional and courteous. I appreciate your services and overall I was pleased at this location.

Évaluation :

5

The original storage unit was on elevated ground and not usable for the type of tool box I have to store. The associate came out to me saw the issue I was having and switched me to a ground level unit and helped me get my box into the unit and I greatly appreciated that.

Évaluation :

5

All of the U-Haul staff members that I have spoken to on the phone or met in person were absolutely absolutely amazing and awesome. Thank you for serving me with kindness love respect honesty patience understanding generous trustworthy and supportive and standing by your words and your values. Words cannot express my gratitude to you. Thank you personally Mr. GC God's blessings continually

Évaluation :

5

Merci.

Évaluation :

5

I think I've said enough.

Évaluation :

4

BLESS YOU!

Évaluation :

5

A1 service. Every time.

Évaluation :

4

na

Évaluation :

3

Staff rude and disrespectful. People sleeping and breaking into storages

Évaluation :

5

Very professional staff and very good move-in experience. Merci!

Évaluation :

5

Lighting inside the storage unit would be helpful.

Évaluation :

5

The two young ladies that worked Tuesday evening were very helpful and nice. I even bought a hand truck from their suggestions.

Évaluation :

3

I was not offered the one month free rent and could not get one collective insurance amount for all my property like renters policies. I had to pay insurance on each unit. That is very expensive.

Évaluation :

5

Great team

Évaluation :

1

Prices do not concur with what the associate presents to the customer, the staff is not trained properly with handling MINOR customer related issues the manager at this facility Mr Alford is not concerned with bridging the Gap to solve customer complaints. The staff is only as good as the manager above them if your manager shows no concern or initiative then why should your staff

Évaluation :

1

U-Haul reserved this unit for me over the phone. I arrived to move-in and the unit was occupied. They didn't have any more units or any units close by. I was refunded my money but had to find a storage unit and add more miles to the uhaul truck I was driving. It was disappointing and an inconvenience. And cost me more money

Évaluation :

5

Personnel was efficient, courteous and professional

Évaluation :

1

I was called on a regular basis and my friend was called for no reason. I didn't owe money, but life happened and I wasn't able to move anything in. So why call if I didn't owe money. I will never store with haul again.