This store is very friendly & help full people work there. My experience is very good .Tariq A.
Customer Reviews for U-Haul Moving & Storage of Stone Mountain
Pour nous contacter
Stone Mountain, GA 30083
(Adjacent to Georgia State Clarkston Campus)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
We rent on a regular basis and the last couple rentals we have gotten have had tire issues and the truck we rented this past time started making a bad high pitched noise on the right side back tire like brake pads in a regular vehicle. I called store as I always do when we have mechanical issues and was told if we break down call roadside service and just drive till we have a severe problem.?? We are a woman owned business and find it not good practice to be broken down on the road. Last time we had a tire issue in the middle of our rental we were told the same thing insisted someone come look and change tire as we still had one more day of our rental and the tire kept losing air and kept showing low pressure. The first roadside did not come after 3 hrs of waiting and 2nd was great when they arrived but took 4 hrs to get to us mostly because of the help line on your end. I sent feedback about that transaction and dealing with your help line in Texas I believe. Which was rude and not helpful as all. One other thing the new policy of attaching a hand cart and moving blankets is a horrible idea it is right at the back door where it is in the way for loading, takes up valuable space especially for any long items you are moving, and the paddle lock chained to the pull-down door is dangerous as it gets wrapped around fingers and gets in the way of door shutting. If I want a handcart or moving blankets, I will order ahead. Please do not take up room in the truck. I am renting the vehicle based on its size and the space in the back.STEPHANIE C.
Le client n'a pas laissé de commentaire.William E.
Le client n'a pas laissé de commentaire.Doris C.
Quick and easy pickup/dropoff. Location and equipment was clean and ready to go.Cassia W.
Le client n'a pas laissé de commentaire.Doris C.
Le client n'a pas laissé de commentaire.Luther W. | Premières impressions
Keep up the good work.Collins O.
Nothing I needed a truck that day and was able to rent the and bring it back before closingâ€¦ the Rep was so helpful and knowledgeable she was able to get me in the right size truck to move my things in one trip.amy F.
I was not offered the one month free rent and could not get one collective insurance amount for all my property like renters policies. I had to pay insurance on each unit. That is very expensive.HOLLY B. | Premières impressions
Le client n'a pas laissé de commentaire.garven m. | Expérience générale
Le client n'a pas laissé de commentaire.Reginald W. | Expérience générale
Le client n'a pas laissé de commentaire.Annette W.
Le client n'a pas laissé de commentaire.Lawanda G.
Le client n'a pas laissé de commentaire.Catharine K.
Keep doing an incredible job!PAMELA C.
Le client n'a pas laissé de commentaire.Kathryn P.
Le client n'a pas laissé de commentaire.Anthony V.
Have the truck filled up with gas.STEPHEN P.
Le client n'a pas laissé de commentaire.Kendra F. | Expérience générale
Le client n'a pas laissé de commentaire.Allicia B.
Le client n'a pas laissé de commentaire.Hamidah A.
Le client n'a pas laissé de commentaire.RONNIE A.
The truck motor would occasionally increase RPM's without you pressing the gas pedal.Tommie G.
Le client n'a pas laissé de commentaire.Haley S.
Le client n'a pas laissé de commentaire.Richy C. | Expérience générale
Le client n'a pas laissé de commentaire.Antonio J.
Le client n'a pas laissé de commentaire.RHONDA M.
Le client n'a pas laissé de commentaire.Aretha A.
Nothing except lower rates!! No problems at all!Darren B.
Le client n'a pas laissé de commentaire.Nancy M.
Le client n'a pas laissé de commentaire.Oliver B.
While driving the 10' truck I heard a clucking noise and I found out it was the parking light assembly hanging by the light wire and the assembly was hitting the truck. Try to snap the light assembly back in but did not stay. Reported it to the store I rented the truck from.Felicia B.
Le client n'a pas laissé de commentaire.Todd M.
I stayed within the parameters of my estimate and got charged 10 more dollars. Went 2 miles less than anticipated, put gas in the truck and they added 10 dollars. They could not explain the difference. I started to freeze my card until it got resolved.Karen F.
Le client n'a pas laissé de commentaire.Nancy M.
Le client n'a pas laissé de commentaire.Jemil B.
Le client n'a pas laissé de commentaire.Sherelyn E. | Expérience générale
Great teamFAMBO A. | Expérience générale
They were friendly, helpful, and fast. Thanks!Michael I.
Le client n'a pas laissé de commentaire.Craig S.
Le client n'a pas laissé de commentaire.Nakia W.
Le client n'a pas laissé de commentaire.Candace H. | Premières impressions
Le client n'a pas laissé de commentaire.Tyrone C.
Le client n'a pas laissé de commentaire.eddie R.
Only one attendant which caused customers to be anxious.Clevon H.
Le client n'a pas laissé de commentaire.josette F.
Le client n'a pas laissé de commentaire.Carol F.
Le client n'a pas laissé de commentaire.josette F.
The raising band at the van that I had rented was roach infested and I constantly had to stop and spray to exterminate the roaches that was traveling throughout the van and calling throughout the van while operating the van it was just quite an unpleasant experience but overall customer service was excellentLUTHER L.
Le client n'a pas laissé de commentaire.Carmen S.
Le client n'a pas laissé de commentaire.DELMAR T.
Le client n'a pas laissé de commentaire.Nikita A.
Le client n'a pas laissé de commentaire.Phyllishia C.
Le client n'a pas laissé de commentaire.josette F.
Le client n'a pas laissé de commentaire.Alexandra C.
Le client n'a pas laissé de commentaire.LILLIE C.
Le client n'a pas laissé de commentaire.William J.
Le client n'a pas laissé de commentaire.Sherelyn E.
I wish you'd make the self check in/out service more accessible and easier. It seems a bit difficult.Seifu O.
Le client n'a pas laissé de commentaire.josette F.
Le client n'a pas laissé de commentaire.Nylea J.
This was a last minute change of location (2nd time by u-haul) because the original location didn't have the size truck that I needed (it broke down with the previous customer). Perform the proper maintenance on your "money maker" trucks!.Tina J.
Le client n'a pas laissé de commentaire.KeAndre B.
Le client n'a pas laissé de commentaire.ABDIRAZAK A.
Le client n'a pas laissé de commentaire.PARKER D.
Le client n'a pas laissé de commentaire.Curtis S.
Le client n'a pas laissé de commentaire.Ishmaiah T.
Le client n'a pas laissé de commentaire.Sherry R. | Expérience générale
Your team was very nice, professional and took the time to explain the drop off process. Thank you!!!adrienne J.
Everything was well maintained and pick-up was quick and efficient.Stephanie F.
It was easy to rent the van and buy supplies. Took all of 15 minutes.Stephanie F.
I left a microwave on the truck I forgot it was in the truck if you can hold it for me I'll come and get itCalvin B.
Le client n'a pas laissé de commentaire.JOSEPH R.
Still waiting for. Manager to contact me from the corporate office I have made several complaints and still have not heard anything back also. My complaint is toward management at store in lilburn and Rockbridge. My email is firstname.lastname@example.org and number is 678 235 1929 I wish to hear from a corporate manager also about complaint made against Heather rep in customer serviceNavajia H.
Le client n'a pas laissé de commentaire.CRISILLA W.
Le client n'a pas laissé de commentaire.Ruth H. | Expérience générale
We use this location frequently and the manager is excellent but understaffed so it causes long waits and mistakes. He always fixes things, but it is frustrating when you are trying to get in and out. I do not understand if we reserve online and enter all the information before rental that the staff still has to ask and fillout the same info that we added in the preregistration. Why do we have to do it twice what is the benefit of pre-registration. When we arrived for the pickup, our truck was not available and there were 4 other customers with the same problem. Once customer had gone to 3 uhauls as his preregistered truck was not available at the original pickup place to get a big truck and he said he pre-registered 2 weeks in advance. There is a problem with your system and has been a problem for a year or more. The staff at this location said she was transferred from a Florida UHAUL and she said it happens all the time and is a problem with corporate in Arizonia. Not what you want to hear when your truck is not available, and you need it and need to get in and out. Thank goodness for the manager of this store who is over worked, understaffed and came to our rescue.STEPHANIE C.
Le client n'a pas laissé de commentaire.Ebony L.
Le client n'a pas laissé de commentaire.Leroy D.
Excellent customer serviceKenneth P.
Le client n'a pas laissé de commentaire.Scott D.
Le client n'a pas laissé de commentaire.Saabira S.
Le client n'a pas laissé de commentaire.Jordan W.
The gentleman who checked the truck back in when I returned it was exceptional. His customer service was excellent and he was highly professional. He made the entire process smooth and easy.Ellyn D.
Le client n'a pas laissé de commentaire.MATTHEW P.
This is the best U-Haul location due to cleanliness, professional service by staff, and neatness of in-store supplies.Virginia K.
A wonderful experienceELISA W.
Le client n'a pas laissé de commentaire.Milton C.
Maintenance on vehicle. The truck was nice looking clean, but the truck was struggling to move empty. I thought it was me no it was truly sluggish.Valencia A.
Le client n'a pas laissé de commentaire.Darlene S.
Le client n'a pas laissé de commentaire.Patrick M.
Horrible customer service, 45 min wait times to speak to customer service. Always transferred to someone else. No one knows whats going on. I was charged $115 for gas when I brought the truck back with more gas. I had to drive 45 min to the store to get this corrected. Horrible Horrible Horrible experience from start to finish.Erica C.
great serviceJERRY L.
Le client n'a pas laissé de commentaire.Cassandra C.
Thank you guys! You all helped me soo much!Garnel J.
Le client n'a pas laissé de commentaire.James H.
A similar location to the pickup point in Savannah. Well run and maintained.Eric H.
Le client n'a pas laissé de commentaire.John B.
Greet and acknowledge each customer as they come through the door.Julie D.
This location is my go-to location; they are professional, courtesy, quick and knowledgeable.ThurmanAnthony B.
Le client n'a pas laissé de commentaire.LORI H.
Le client n'a pas laissé de commentaire.SAMUEL W.
My experience was awesome!ROSALIND T.
Le client n'a pas laissé de commentaire.Keyara H.
Great staff!Nazario C.
Passenger door needed repairsTORREY S.
Le client n'a pas laissé de commentaire.Wynter G.
Le client n'a pas laissé de commentaire.Carlton H.
At this location I got there after 9 I was the first person their besides the employee outside more ppl came up the cashier was late. I got in and there were to ppl in front of me so I told him I was there first he kept taking care of the other person. So disrespectful went out to the truck as usual the gas isn't correct and I'm telling him it's not but he wants to argue it is I took a pic and drove off after I drove off he called me a Black Bitch racial slur. Never again.Pamela T.
Prices do not concur with what the associate presents to the customer, the staff is not trained properly with handling MINOR customer related issues the manager at this facility Mr Alford is not concerned with bridging the Gap to solve customer complaints. The staff is only as good as the manager above them if your manager shows no concern or initiative then why should your staffEric H. | Premières impressions
U-Haul reserved this unit for me over the phone. I arrived to move-in and the unit was occupied. They didn't have any more units or any units close by. I was refunded my money but had to find a storage unit and add more miles to the uhaul truck I was driving. It was disappointing and an inconvenience. And cost me more moneyCandaceia L. | Expérience générale
Personnel was efficient, courteous and professionalAnthony S. | Premières impressions
Le client n'a pas laissé de commentaire.ANNETTE F. | Premières impressions
Le client n'a pas laissé de commentaire.Felix C. | Premières impressions
I was called on a regular basis and my friend was called for no reason. I didn't owe money, but life happened and I wasn't able to move anything in. So why call if I didn't owe money. I will never store with haul again.Metrya M. | Expérience générale
Le client n'a pas laissé de commentaire.Shenika H. | Premières impressions
Le client n'a pas laissé de commentaire.JONATHAN R. | Premières impressions
I still need to contact the manager for customer service but they're trying to charge me a fee and I shouldn't be charged anything due to what happened prior to getting the storage unitLASHONDA P. | Premières impressions
Good customers serviceJohn B. | Expérience générale
Excellent customer Service.RHONDA C. | Premières impressions
Le client n'a pas laissé de commentaire.Walter L. | Expérience générale
Le client n'a pas laissé de commentaire.Shinikqua R. | Expérience générale
ThiefAhmed G. | Expérience générale
Le client n'a pas laissé de commentaire.Helena C. | Expérience générale
Very helpful with good informationDenise F. | Premières impressions
It was nice to have a storage unit so convenient to my home. A well managed facility in my opinion. MerciJohn G. | Expérience générale
My issues: Traffic never called me about my truck reservation and truck pickup location before 6pm prior to my next day 10am pickup. I called them instead, stayed on hold for 30 min., kept calling until 5:45pm until I got someone. Took them a while to find my reservation. They told me the truck was to be picked up in a location different from what was on my online reservation file. When we picked up the truck, it was in poor condition. Problems with loose steering, bad transmission, oil dripping & smoking. Good: brakes & was clean. At drop-off location Rep claimed we drove 5000 miles & backed off when we disputed...then he noticed he was looking at the wrong truck on his phone. Advised him of truck mechanical problems ( thank goodness we only drove it less than 60 miles) but the Rep seemed unconcerned & just said OK. U-Haul needs to improve the online & phone assistance to support the customer experience...we should not have to hound them to verify our reservation & tell us where to find the truck. Plus better maintenance needs to be performed on the trucks...that truck could have easily broken down or caused an accident with its steering. The truck only had 30K in miles on it but poorly maintained. I have had better experiences with U-Haul in the past. I have no complaints about the storage facility experience. Just the truck rental.PAMELA P. | Expérience générale
I plan on having 24hr access and will need additional insurance. I Will park my vechiles there. In the past a controversy arose and police involvement was necessary. If a Con troversy arises you will be required to call the secret service of the Treasury Department in Atlanta on Peachtree Street, concerning Wade Jenkins Property. O am an Official.Wade J. | Premières impressions
Le client n'a pas laissé de commentaire.Priscilla D. | Premières impressions
TheEmilia W. | Premières impressions
Le client n'a pas laissé de commentaire.Lucson J. | Premières impressions
Le client n'a pas laissé de commentaire.KATRINA S. | Expérience générale
My experience with U-Haul was great, I would definitely recommend it to family and friends. I also will use it again if needed.Charlene H. | Expérience générale
Le client n'a pas laissé de commentaire.Lucretia W. | Premières impressions
Le client n'a pas laissé de commentaire.Chequana R. | Premières impressions
Le client n'a pas laissé de commentaire.Amber L. | Expérience générale
Le client n'a pas laissé de commentaire.Kealon R. | Expérience générale
Le client n'a pas laissé de commentaire.Jake H. | Expérience générale
I have forgotten the girl name but she were very helpful and very nice. I want to say thank you very much for your kindness and support.Gloria F. | Premières impressions
Le client n'a pas laissé de commentaire.Gwendolyn W. | Expérience générale
Le client n'a pas laissé de commentaire.Lajuana J. | Expérience générale
Le client n'a pas laissé de commentaire.Allen R. | Expérience générale
Le client n'a pas laissé de commentaire.Paulette K. | Expérience générale
Le client n'a pas laissé de commentaire.Laquita B. | Expérience générale
Excellent customer service very friendly and hands-on staff they helped me every step of the way. They have storage units and rental vehicles all at the same location so it was a convenient for me. The Store Manager always helping someone was always courteous and every crew member under him was helpful and professional. I thanked them very much for everything they've done during my stay there. Definitely would recommend this location for any and all of your storage needs.SHARRON C. | Expérience générale
Le client n'a pas laissé de commentaire.Latasha B. | Premières impressions
Jorris is always on top of things. He is very helpful and friendlyMARK A G. | Expérience générale
I want to thank Management, Jorris Alford for helping to make my move out more smoothly. I truly want to thank an employee by the name of Melvin, who seen I was having a difficult time moving out an item and came along side of me to help. I can never be more thankful to an employee with much gratitude that I have for this young man. I will be forever thankful and knowing an employee like this with such great magnitude only comes by rarely in a lifetime. So, thank you Melvin so very much for your kindness and great care you displayed on my move out date, 6-9-21.donna j. | Expérience générale
Fantastic people work here .william f. | Expérience générale
Le client n'a pas laissé de commentaire.Mariah J. | Expérience générale
Le client n'a pas laissé de commentaire.Stephon C. | Premières impressions
Le client n'a pas laissé de commentaire.Akeiya S. | Expérience générale
Le client n'a pas laissé de commentaire.Corey S. | Expérience générale
A awesome experience! Only thing is my reservation for my truck was given to someone else & that was a disaster because I had to drive 45mins to get another truck!ROBYN B. | Expérience générale
I had no issues with the rental. My unit was always accessible and everything remained as I'd stored it 7 months.Delanya H. | Expérience générale
Le client n'a pas laissé de commentaire.Brittany H. | Expérience générale
I went to the Uhaul place there was a sign on the door saying i will be back in thirty minutes i wait at least 45 minutes before they came back they said they could knot help me after i wait al that time they said i would have to see the managerSTEVEN B. | Premières impressions
Please work on following up with client requests promptly. Do not like that I had to continue contacting customer service and on site manager would not follow up on requestsDJuan C. | Expérience générale
I will always use U-HaulElise G. | Expérience générale
I appreciate the accommodations made by this facility. The clerks were always efficient and friendly! I relocated to the area almost two years with EVERYTHING I've ever owned! When times became financially difficult for me, specifically due to COVID and lack of employment, the UHaul Stone Mountain facility kept me abreast of my liabilities well prior to being evicted! Then, they gave me an opportunity to retrieve my items without heavy fees! I WILL ALWAYS be thankful to this company because of their compassion!Andrea B. | Expérience générale
Le client n'a pas laissé de commentaire.gerarde p. | Expérience générale
Great experience. Staff was helpful and friendly even during these trying times.CAMELA B. | Expérience générale
I was really pleased with the services that I received. The only thing I wasn't satisfied with was the$15 late charges. Otherwise everything was great. Thank you for your service!!REGINA S. | Expérience générale
I'll NEVER go back to the one on Memorial Drive in Stone Mountain!Ella G. | Expérience générale
Le client n'a pas laissé de commentaire.DARLENE W. | Premières impressions
Le client n'a pas laissé de commentaire.lillie K. | Expérience générale
Le client n'a pas laissé de commentaire.anesa m. | Expérience générale
I came to pick up a rental truck on 4/25/20 and I had the pleasure of being helped by Malik. He was extremely polite, humble and helpful.ashley w. | Expérience générale
The only issue I have is the fact that I was charged for gas and I put the gas back in the truck as followed and was still charged and called in for them to tell me there was nothing they could do about it... I will never use this company again stole my money and not trying to fix it....April C. | Expérience générale
The wait was ridiculous..each and every time..but when im serviced its prompted and smooth.Cynthia R. | Expérience générale
Friendly quick staff. Clean and great working van!Melissa B. | Premières impressions
Late a few days and I had the storage for 6 mon then someone said I could be put in auto pay . Lost my keys to the lock y'all had no masters or extra . Had to pay a locksmith never using uhaul againKareema C. | Expérience générale
Good service.Chale W. | Expérience générale
Great storage facilityLANETTE J. | Expérience générale
To many young kids with attitudes, not able to focus on the job. Playing on phone.WAYMOND J. | Expérience générale
Store hours not convenient Staff not friendly all have attitudes and unwilling to assist No manager was present to speak withAris C. | Premières impressions
I would give it a hundred starsDesmon W. | Expérience générale
U haul stone mountain charged my lock on my unit and did not inform me while I was out of the country for the past two years. From 2,2-thur 6-2019. They broke into my unit and took half of my itemDWAYNE B. | Expérience générale
My initial impression after waiting in a long line, was the attitude of the staff behind the desk. Poor to say the least. No pride in their job and no courteous customer service. Was given the wrongdebra d. | Expérience générale
I am very impressed by the humble, and knowledgeable customer service. It was hot and I had a long day and yet was treated so good. The staff was awesome. It was a little wait but it was worth it.ROCHELLE J. | Expérience générale
Very professional and politeShakita S. | Premières impressions
I was unable to get into a storage unit I just purchased because of the store use lock was still in place it was a great inconvenience to have to keep the rental truck over nightKashif H. | Premières impressions
My experience was extremely pleasant, informative as well as professional. I cannot tell you how pleasant the associate was, absolutely awesome.Demeka B. | Premières impressions
I always use U Haul.Randall w. | Expérience générale
BienBRUCE T. | Expérience générale
Merciphillip c. | Expérience générale
Well managed facilityTammy S. | Expérience générale
MerciTheron P. | Expérience générale
Merci.Theron P. | Expérience générale
☺️Sharon H. | Premières impressions
Storage unit door came off hinges, we reported it. We were not immediately given a new unit. By the time we got home, they called in new unit assigned. Get service. Thanks to Celah!!Bonnie F. | Réservation
I will not be able to move yet so thanks but when I do move I use your servicesJanie C. | Réservation
He was polite and patient. He forgot a couple of details, but we got through it. Knowledgeable about the equipment.rita a. | Réservation
Thxxavier s. | Expérience générale
They took great care of me swiftly.CHRISHANNA M. | Réservation
My things were at this uhual facility 3 months and I had no issues. I also used this facility to move my things. I didn't have a single problem.ebony t. | Expérience générale
Uhaul was very helpful with my move to Georgiacurtis s. | Expérience générale
The apex of customer service. The only suggestion i have is to make sure the units dont have the urine smell. I couldnt catch my breathALVITA C. | Réservation
Thank you, for all the help you gave me.phillip c. | Expérience générale
I stored my things for two and one half years at this location. I was kept informed of when my payments were due. Everyone I interacted with was kind and knowledgable about there job. would use again.JANICE E. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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Nous offrons la plus grande sélection de l'industrie!