Évaluations des clients U-Haul Moving & Storage of Stoney Creek

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Stoney Creek

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Harpreet R. le

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Nothing. Staff were great and helpful.

Joshua S. le

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I booked a pickup truck and auto transport, and only the same morning I got a call saying I had to switch to a box truck and auto transport. I got no compensation and had to drive 15km on-top of my original trip to a different U-Haul center to pick it up. I was also unaware of the location change until I went to the specified location in the email and the person there told me it was actually elsewhere.

Cassandra M. le

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Le client n'a pas laissé de commentaire.

Adrienne F. le

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Le client n'a pas laissé de commentaire.

trina G. le

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Mike Kut, was professional, helpful and quick. He saw I was under pressure and was ready to get me into the truck in minutes. He explained everything thoroughly. I felt comfortable. Thank you Mike for your help.

Andrew P. le

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Your booking system is a disaster my registration went from Brantford to Hamilton to Stoney Creek.

dave M. le

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Le client n'a pas laissé de commentaire.

Mukesh P. le

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Le client n'a pas laissé de commentaire.

Scott P. le

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A 2 hour job turned into 4 hours because reserved truck and equipment were not made available. My car almost locked in overnight when uhaul store closed early, and billed for a dolly I didn't get.

andrew J. le

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Awesome experience overall

Cameron G. le

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Compensate for damaged matress would be great

Chris S. le

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Staff at the Stoney Creek location were very helpful and friendly. Compared to some other Uhaul locations it was a pleasure dealing with Stoney Creek!

Jake G. le

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Booked for a 26 foot truck on a Monday and paid deposit to uhaul. Conveniently located right across the street. That night at around 7 to 8 they changed my pick up spot to a 20 minute drive away. I had plans to drop off in Jarvis. The move took us untill 330 a.m. When i got to Jarvis at 4 in the morning after driving 20 minutes to drop the truck off. They chznged where i droo it off to selkirk. 15 minutes away. This was a terrible experience with uhaul. Not pleased.

arunas A. le

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One complaint.....re filling up the rental with gas. I do not like the rudimentary estimate of how much gas is in the vehicle.....by drawing a line based on the gauge. I prefer it when I pick up the truck full and deliver it full. I ended up overfilling the truck significantly this resulted in a gift to you....otherwise my experience for this rental went well.....thanks

Alan R. le

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Great customer service

J L. le

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Le client n'a pas laissé de commentaire.

Frank T. le

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Le client n'a pas laissé de commentaire.

KATHY Z. le

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The facilities are very well maintained and the customer service is excellent.

RONALD R. le

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Le client n'a pas laissé de commentaire.

Brian B. le

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Le client n'a pas laissé de commentaire.

Brian B. le

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Le client n'a pas laissé de commentaire.

Brian B. le

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nothing everything was great

Brian B. le

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great service. loved it , fast easy , no problems

Brian S. le

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Le client n'a pas laissé de commentaire.

Christopher K. le

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Keep up the good work!

danijel M. le

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Le client n'a pas laissé de commentaire.

Thomas K. le

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Miserable people work here. Poor, unfriendly customer service

David B. le

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If they deal with the customers the way they did with me they don’t have to change anything

amir M. le

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Le client n'a pas laissé de commentaire.

Ireneusz eric O. le

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Le client n'a pas laissé de commentaire.

Goran K. le

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Outstanding customer service

Ashley M. le

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The staff were very friendly, quick, and helpful! I wish I remembered the name of the girl who helped me, but she’s great!

Philp S. le

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Le client n'a pas laissé de commentaire.

Ed F. le

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Keep up the good work

Fred B. le

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Le client n'a pas laissé de commentaire.

Timothy K. le

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Le client n'a pas laissé de commentaire.

Carole C. le

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Nothing! Best service we’ve ever had at a Uhaul facility. Thank you!

Zack G. le

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Le client n'a pas laissé de commentaire.

Glenn T. le

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We had no problem with the trailer it was just the right size for what we had to move

David R. le

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There was a closer but this one was ok.

raul R. le

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Le client n'a pas laissé de commentaire.

Michael N. le

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My only comment is that I had booked to pick up the trailer in St. Catharines 4 months earlier and only learned the night before that I had to drive to Stoney Creek approx. 40 minutes away to pick up the trailer. And that's 40 minutes each way, on a long weekend, facing 6 hours of driving once we started our trip back in St. Catharines.

MUSAWIR C. le

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Nothing to improve, this location is much better than the U-HAUL Brampton location.

Roy P. le

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Le client n'a pas laissé de commentaire.

Richard M. le

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Make sure equipment is there when booking

Norman M. le

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Le client n'a pas laissé de commentaire.

Michael E. le

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Le client n'a pas laissé de commentaire.

Keith M. le

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The employees at this location I have found very professional and helpful. I will be back.

Daniel H. le

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Le client n'a pas laissé de commentaire.

Jacek G. le

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Le client n'a pas laissé de commentaire.

Cathy D. le

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We were supposed to pick up close to home and we were given little visibility on our pick up location being changed which totally changed everything. This location was far from the highway and out in the middle of no where for us!

Joseph M. le

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Le client n'a pas laissé de commentaire.

Christine L. le

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Staff were very pleasant and accommodating.

Steve T. le

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Michelle is amazing. When I wanted to switch to a larger trailer since the smaller one was too light, she didn't hesitate and swapped the trailer. As the general manager, she has a good handle on what's happening at the location and appears to be attentive to the customers' needs. If it wasn't for her, my experience would've been average.

shane A. le

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Charming helpful and humorous staff ready to help and offer informed opinions. Easy-peasy!

Louis F. le

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The staff was great and everything was good as can be.

james C. le

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I rented a 4x7 Trailer, the length was pretty much spot on. But I don't know how you get that it is a 4ft wide trailer. The inner dimension of the box was about 37', the outer was about 39" and the distance from outside wheel well to wheel well was about 54". So where does the 4ft come in?? If I had something that was 48 inches wide it would not have fit inside the box and would have hung a couple inches over on each side making tie down a bit of a pain.

Jonathan H. le

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The manager was amazing! She provided me with the best customer service experience I’ve had in a long time. I have rented many truck from uhaul over the years and this has been my best experience by far. Many thanks

Jonathan H. le

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The manager was amazing! She provided me with the best customer service experience I’ve had in a long time. I have rented many trucks from uhaul over the years and this has been my best experience by far. Many thanks

ASHWANI B. le

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The employee at Stony Creek UHaul was very helpful and went out of his way to make sure we were taken care of. Wish I remembered the name. Overall a good experience. Thanks!

Jose T. le

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Le client n'a pas laissé de commentaire.

Gary D. le

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Great experience.

Gary R. le

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Overall a terrible experience with Uhaul from the moment I went in to a store to try and book until the moment I returned the van. On top of this, my credit card has been charged twice.

Tasha B. le

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Le client n'a pas laissé de commentaire.

Peter G. le

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Le client n'a pas laissé de commentaire.

Richard L. le

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Good availability on vehicles client service horrible And unorganized spend to much time talking and whining inside of doing job!

Mark R. le

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Very friendly and knowledgeable staff, nice to see these days.

damir K. le

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Le client n'a pas laissé de commentaire.

Stacey S. le

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Excellent location, they do an amazing job every time.

jerry B. le

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Rental location for pick up was Niagara Falls and arranged over a month ago. Somehow changed to St Catharines by U-Haul. Then after me confirming pick up it was changed to Stoney Creek the day before pick up. Finally spoke to a lady named Sandra who promised me a $50 credit to offset my drive to pick up. I guess that's ok but took 2 hours out of my travel time I hadn't planned for. Kassy at Stoney Creek was exceptional by the way.

mariusz S. le

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Nothing, keep up the good work.

marjorie H. le

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Le client n'a pas laissé de commentaire.

Joseph L. le

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Le client n'a pas laissé de commentaire.

Melissa B. le

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Not much. Pretty straight forward. A seniors discount could be nice to see . Thank you very much

Diana F. le

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Le client n'a pas laissé de commentaire.

J-guy L. le

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Le client n'a pas laissé de commentaire.

Michael G. le

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Really pleasant and helpful staff!

William M. le

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I've used this location a few times in the past, and am always happy. The service is always excellent, and staff always willing to help. They help to remove my stress during moving days!

Jennifer K. le

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Staff was amazing

Jeff C. le

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it seems dangerous for the employees wellbeing to have to lift the trailers manually. if the trailers had a tongue jack or some other assisted way to lift the tongue like most trailers this could be solved pretty simply.

Richard T. le

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Have the young attendant at least look into my complaint about the truck having very sloppy steering that might be a hazard to the next person renting the truck.

Stephen P. le

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Some minor damage on unit but nothing serious. Staff was helpful and informative.

Tiffany J. le

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The two customer service reps that were working were very professional and adapted to a serious back log of pick ups due to the POS system not working. They were down to one computer and still maintained their composure even when some customers were being rude and impatient. They both thanked me for understanding and not getting angry when my check in took over half an hour due to the tech issues. Kudos to these two employees that had to work with a crappy situation.

Naveen R. le

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Please make sure the trucks are properly maintained. The truck which I took had stopped all of a sudden when I was driving. Luckily I was in a residential area, it would have been a major accident if it would have stopped in the middle of a highway.

Philip D. le

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The staff at the pickup location were excellent. However due to no fault of their own my pickup location was changed from Upper Wellington to Centenniel. Having just flown in from Calgary the evening prior and booking a hotel on Upper James to be a close distance to the Upper Wellington location I had to pay an expensive can fare to the new pickup location This appears to be a very common occurrance with Uhaul and their are a number complaints about this. From my perspective this means Uha does not listen to customer feedback. Either the method of operation needs to change or the website of locations to state the availability of vehicles AT THE TIME OF BOOKING AND NOT CHANGED AFTERWARD. terribly inconvenient and expensive

Francesco L. le

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YOUR CALL IN SERVICE SUCKS AND SHOULD NOT BE A THING terribe experience every time I get forwarded to that line!! people at location are amazing!

JAMES W. le

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Michelle you're a Babe!

Greg G. le

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Le client n'a pas laissé de commentaire.

Thomas T. le

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Le client n'a pas laissé de commentaire.

Larry C. le

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Your good

KIM S. le

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Nothing!!! The team was very helpful, knowledgeable, and friendly.

James D. le

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Thank you greAt staff. Cass was fast and Geary nice

Peter E. le

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Friendly and efficient staff. Just great service overall. Great experience.

KIM S. le

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The team were amazing, helpful and knowledgeable. Very pleasant to speak with and conduct business. Thank you team from 130 Upper Centennial, it was a pleasure dealing with you.

Bradford T. le

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Efficient

Modestino C. le

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Le client n'a pas laissé de commentaire.

James D. le

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They are great thank upper Centennial uhaul

James D. le

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Le client n'a pas laissé de commentaire.

andrew K. le

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Le client n'a pas laissé de commentaire.

Tiago D. le

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The young lady who helped me was very quick, polite and Professional.

Steve A. le

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Le client n'a pas laissé de commentaire.

Bob H. le

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Le client n'a pas laissé de commentaire.

Francesco L. le

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THE CALL CENTER ARE TERRIBLE!!! WASTE ALL YOUR TIME AND ARE USELESS RUDE PEOPLE!!! Thankfully the people that work on site have always been absolutely amazing every time and go above and beyond for there customers! I tell everyone that if they call in and they get the store they are good to go but if you get the call center do NOT waste your time its terrible the service.

Richard T. le

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Le client n'a pas laissé de commentaire.

Scott M. le

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Great experience with the staff and service at this location!

Kenneth h. le

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Great service and very friendly staff

Cody C. le

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Staff great

Luann E. le

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Very satisfied overall☺

Eric P. le

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Staff was very helpful and eager to assist when called upon.

Shari C. le

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It was ok.

Kevin B. le

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Great location, great staff and the manager Michelle was very very understanding and superb. She is a gem and very passionate about her job and the customers in her store. Kevin

doug k. le

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I'm not happy with the over due account crap still being sent to me. My accounts have never been past due

Kevin B. le

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My experience at this location in Stoney Creek was very enjoyable and professional. Everything worked out well with my services: U Haul Truck and Storage. Michelle P. The Best !!! KB

leroy d. le

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You just sent me a transaction report saying I moved out of my unit on the 10th. I moved out on the 1st and notified the person who I returned my truck with. Terrible experience!!

Caterina G. le

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I don't know what happened I got the storage but I couldn't get my things in cause there was a key lock on the one that I got. I first was told that the computer said we didn't have 24 hours access

Constance H. le

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It was a stress free move

Brent B. le

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Yes

KAREN A. le

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My only concern was the increase to my rental fee over 2 years. I started at a rate of $80ish /mnth & ended with $99/mnth. That is a stiff increase over a 2 y period. Staff very professional & helpful

Peter T. le

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Could be open to access unit until 9pm every night.. otherwise no issues

Richard R. le

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Everything was all good tanks

Ron C. le

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I had no issues at all with this storage facility, The people at the service counter were very helpful.

theo l. le

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Very helpful

Judith H. le

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Experience met all expectations

Katrina W. le

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Only small issue was the door would pop off the track. But we weren't in and out often enough for it to matter. Clean, well lit even the lockers were lit.

MEREDITH H. le

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Everything was fine.

katrina b. le

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Vittorio saved my skin when I needed help!

James B. le

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The only thing was the price a month was a little high

NICK P. le

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Only one issue. When they did the roof l. I had 3 flat tire, due to roof screws. They said could have picked it up anywhere. I doubt. The day after visiting the storage. My tire was low 3x. That was o

Janice P. le

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Our unit had water damage. Very poor storage facility! Filed a claim with uhaul Canada. Drywall falling off, tape falling off, water Mark's on the drywall. Holes in the unit

Terry L. le

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Extremely helpful staff went above and beyond helping me out . Would highly recommend them and there facility

W-Christopher M. le

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nice operation with all my questions answered

Megan D. le

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Nice, clean and secured. I even noticed some upgrades happening to lockers and the grounds! Just wish access hours were 24/7 as my husband works shift work and it is hard to work around storage hours.

FLAVIUS C. le

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To bad i cant attach pictures or videos with the RAT'S i had in my unit that i rented for 1 month there .. I had damages for over $2000 and all U-haul said "was you didnt buy insurance so we dont cvr"

Michael R. le

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A great experience