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jeselina ruska | Premières impressionsCustomer Reviews for U-Haul Moving & Storage of Stoney Creek
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Jamal MoughnieEverything went well, very happy with your service.
DAVID OLCHOWECKIA customer's first stop should not be to fill the tank. Renting a vehicle with slightly over a quarter tank of fuel makes no sense.
Gary MagwoodExcellent staff at this location. Well lit and easy to find.
Darryl BrownThere was no lock provided on the truck. Didn't realize until we were half an hour away and loading it and someone went into the truck in the middle of the night
Sondra O'ConnorMy equipment apparently had leaks. I only got to know because part of my load got quite wet as it was a rainy day during my movement, Best if equipment leaks were checked and confirmed by Uhaul personnel before handing it over to customers.
Fisayo olatunjiExcellent equipment. Well maintained. The choice was large enough that I could rent exactly what I needed for my job. Thanks U-Haul.
James WILSONNothing keep up the great work
John Dickthe young lady on the desk was very pleasant and easy to deal with. Excellent service à la clientèle
SCOTT MYERSOne of the team members Wes called to see if we left some items in the truck after drop off. Turned out to not be ours but very happy to hear they do a final sweep even after we do.
Kaitlynn Smart-WiddupDoor lock broken on driver side
DOUG OettingerThe computer program system was slow.
Daniel YoungNothing They where wonderful
marcia brownGreat staff and great service! Will definitely rent from this location again?
matthew hansonJustin and rachel were excellent staff
Muhammad siddiquiThe kid who works there is a complete tool. Doesn't know anything he's talking about. Inaccurate info.
Stefani SelkirkGirl at the counter was very helpful
EMMANUEL PAGOTTO | Premières impressionsNot transparent
ALBERT kaluNothing at all. Thanks!
John HaightI like everything with U-Haul thank you 🙏
nirmeen alsebaiI was disappointed that I had to pick up the truck at a different location than I requested. Sure, it was just 10-15 minutes away, but I was on a tight schedule, and this put me behind on the day.
Chris MchargeOverpriced
Michael Stanisa | Expérience généraleStaff is always helpful and polite great place to rent from
Harpreet RoyalSecurity gate was stuck open for months last winter and then removed entirely. Price increased several times during my rental period. Snow was frozen and not shoveled in front of the door to my inside unit and I could not open the door. A second lock was placed on my unit, without informing me, "for more security, as break ins were becoming more frequent". When I found the second lock, it was after office hours and I could not access my unit. Drywall in unit had holes and found large amounts of rodent droppings when moving out.
Jason Bruzzese | Expérience généraleNot charge for gas. We filled gas up to where it was when returning truck. Charged twice for gas
Ryan AnilowskiNothing everything was great thank you 👍
Randall FergusonExcellent experience.
paolo dagostino | Expérience généraleThis is our second time using the Centennial Parkway U-Haul facility and both times were fast, friendly and hassle free. They are doing a great job and are excellent representatives of the company.
Jade GardnerJustin was wonderful. His patience and commitment to ensure I was a satisfied customer was noteworthy. I appreciate his service delivery.
Onyinye Onyema | Premières impressionsI can’t think of anything you could have done better!
Allan Boecknermy unit did not have a light bulb installed. When I asked about it, I was told there would be a fee to replace it. I choose not the pay the fee and it was too high up for me to install a bulb. That was my only criticism.
miles markovic | Expérience généralenothing much
Milos KaticVery good
kaushikkumar patelMichelle Paquette is the most incredible U-Haul manager in the world. Thank you. Love, Janet
Janet GibsonAlways get good service here.
Carlos ConstantinoI rented a van for 1 day, and brought it back after hours. They tried to charge me for 2 days of van rental for an unknown reason....luckily the Uhaul general customer service line was able to immediatley identify this as a mistake on Stoney Creek Uhaul's end. 1/5 for the location, 5/5 for Uhaul Customer Service
David ShepherdAmazing crew … a HUGE thanks to the ladies that assisted us during these very exciting times while our family transitioned to our new home. Thank you for all your advice
sasa Andjelic | Expérience généraleGiven wrong information up front regarding charges despite asking specific questions at pickup. Would not have rented had I been given honest answers regarding charges.
berin muellerThe sale person was texting while dealing with me!
Waleed Al-DouriThe ladies at this location were very nice.
Joe OrlandoNice new van was a pleasure to drive. Ford 👍
Kevin SampsonVery fast service and very good service very polite customer service
cosimo marchesanoOnce again top notch service from Ryan, he's quick, knowledgeable and easy to deal with. Thanks Ryan.
Jeffrey FosterThis was the best U-Haul experience I've ever had, hands down - and I've had quite a few! I was nervous to drive a vehicle so large, but the cargo van I rented turned out to be easier to drive than my own vehicle. It seemed brand new, in beautiful shape, with helpful features such as a backup camera and Bluetooth connection for my GPS via my phone. Location was easy to find and access. Staff were professional, friendly, and helpful.
James CampbellOrigonal pick up location was big bee on bart absolutely horrendous location sold drug accessories equipment wasn't available at that location even tho the rental location was changed to this store less than 18 hours previous. Attendant stated was working illegally for less than minimum wage and didn't work for.uhaul
Ryan FergusonNot much more I can add so far everything has been great.
Karen Grant | Premières impressionsThe staff was helpful and corrected any problems or anything that I needed with regard to the storage or truck or trailer rental quickly. I had the storage for over five years. I will contact this site again when I need to rent again
Daniel Rodgers | Expérience généraleYou are good. Keep it up. Thank you
Ted SimunovicGo back to having full tanks of gas when picking up your rental. I picked up my rental from Hamilton and had to drive to Mississauga. Gas guage was just above a quarter tank. I had to put gas in it twice (didnt even have enough to arrive at my destination). It's really hard to refill a tank to anything other than full. This has happened the last 2 times I rented.
Carrie LahaiseThere was a small amount of damage on the truck when I went to pick it up that was not recorded on the check in form. It just makes you a little nervous about liability on returning the vehicle. Other than that the staff was personable, helpful and knowledgeable. The rental was quick and easy.
Don Fanson“This location” has served me well.
Wade GomezPick up, use, and drop off were all excellent.
fillup drakeExcellent Service
Edward PesowskiVery convenient, and saves me time and space in my moving in and out! Always a loyal customer here殺
Maritess del Prado | Expérience généraleSuper lovely manager who helped
Earle Nikolic | Premières impressionsGreat newer cargo vans….just found time consuming when picking up To pic/video. Every little possible defect . Returning was easier, place was packed with people returning/picking up equipment and when I arrived the staff had been notified by another U-Haul dealer I had booked storage with informing themI was running behind but would be there shortly and just asked for my truck key and said I was good to go. Thx
Robert Daisley | Premières impressionsEntrance side to facility is not secure as it opens 24 hours. Their must be barrier which can be accessible with password.
Iqbal Tanvir | Expérience généraleGreat service and great management, out of all locations this one is best!
NUNO JESUS MIRASSOL | Premières impressionsAlways friendly, knowledgeable and helpful at the Stoney creek mountain location. Definitely takes some stress off during a move. Merci
dana lemay | Premières impressionsVery friendly and helpful stuff I would definitely recommend to a friend .Thank you :)
Robert Papp | Expérience généraleI always use Uhaul in all my moving and big stuff to dump.
Maritess del Prado | Premières impressionsI always like dealing with the girl who helped me out. She is very personable and helpful.
Nick Frankovich | Expérience généraleI just want to say that Michelle and her family helped me out a lot with srorage and vehicle rentals.
THOMAS PAZUCHA | Expérience généraleWe love Michelle and her staff ☺️ Best service is their top priority. That is why we are happy with our experience with them.
Robin Mariano | Premières impressionsJustin was super friendly and helpful!
Susan Guzina | Premières impressionsVery helpful and friendly staff.
Hermenegildo Onate | Premières impressionsI can't say enough about Michelle and her brother, their service and customer care were over and above what they had to do for me. 💯% satisfaction.
albert Dunstall | Premières impressionsWouldn’t hurt to have yard people go around daily to the storage units and sweep up the broken glass
Rob Pelton | Premières impressionsVery clean and helpful stuff very pleased.!
Robert Papp | Premières impressionsStaff is excellent, tried to assist my needs. Very accommodating. I require a 10X10 at ground level but none are available (at multiple locations). Willing to take 2 5X10s. Booked 1 5X1, Hoping something becomes available soon.
Shereen Airth | Premières impressionsFor the sizes of the storage units, the monthly charge was to much and the increased rent was over the top... Doesn't make sense to rent a unit at the prices after increases... The competition has better pricing and price guaranty...
Michele Lamenta | Expérience généraleVery knowledgeable friendly and accommodating staff. Extremely helpful
CATHARINE EGO-WOODALL | Expérience généraleI was storing my boat. I was happy with everything
Robert Pender | Expérience généraleGreat place to deal with
Michael Heugh | Expérience généraleEverything from renting the storage unit, to accessing it at our convenience to moving our items out was very easy which is appreciated during a hectic, stressful time. We are now renting the moving truck through you!
Kelly Heugh | Expérience généraleGreat support from the staff. Very knowledgeable and fill in your request professionally. Two thumbs up
marvin bernabe | Premières impressionsThe RV parking spot did not have cameras and the security gate was often left open. The new construction removed a fence and created an unsecured access to the rear vehicle parking area - it was occasionally blocked by a U-Haul truck.
Jacob Broeders | Expérience généraleAlways a pleasure to deal with the Stoney Creek facility. Staff are pleasant, helpful and knowledgeable. Merci.
Irene Clements | Premières impressionsThe staff was very helpful and knowledgeable about the facility. Either on the phone or in person, a great experience. I'm sure my group would call you first if we need temporary storage again. Merci.
Barbara Thorburn | Expérience généraleThe Staff and General Manager Michelle were both great to work with. Such a great experience. Thank you. Will definitely recommend this location to all our friends and family.
ryan ceravolo | Expérience généralePrices are still a bit high.
STEVEN STACEY | Expérience généraleEveryone was great, including the manager Michelle.
Keith Mayne | Expérience généraleno one answered whenever I called with a question. when I did finally talk to someone, they were unhelpful
Jazlyn Burrell | Expérience généraleThe staff are the best part about this facility. Grateful for all of your help!
lindsay hovermale | Expérience généraleRenting the unit was easy but I was never advised to load and lock it upon rental. Unit 204 was in horrible condition upon arrival but we had a short timeline in our move so I couldn't make adjustments with it being the only unit left. I got a call for this a week later. I preordered large orders of boxes online twice first time order wasn't picked upon arrival. Second time I added a note to my order indicating I didn't have time to wait for it to be picked. When we arrived the order wasn't ready when I mentioned the note to the attendant I was told they didn't get any notification. Then he picked the order which we had to review it three times as all items that were multiples he only picked singles for and then had to return again for missing items. Getting a call from them that I provided the wrong sizing for the item I ordered and had to return to pay for them? I prepaid online and requested the same size I was provided by the attendant but had to talk over him when he called because he wasn't listening to my explanation. Second months rent wasn't withdrawn from credit card on file so I received two calls from the manager along with two letters mailed to my home after sorting out the issue. The unit was in a horrible state dry walled, with huge cracks allow moisture to pool on the floor of the unit. Drywall tape on corners needed repairs corner of unit needed to be swept out as there was all sorts of debris. Boxes covered in jip rock from where birds got in and chipped it away. I even had a bird in the unit one day I went to load in boxes. Staff seemed young and inexperienced and not very eager to correct problems or have attitude when issues were brought to their attention. In the winter months snow and ice were left to pool at the edge of the unit which had broken concrete that allowed the ice to pool and de thaw along the doorway so I couldn't place boxes two feet from the edge or they would get wet. When removing the boxes for our move they all had debris on the bottoms from the floor or pieces of the ceiling, it was an outdoor unit so I expected some moisture but a few boxes were soggy and had a musty odour likely because the cracks allowed a lot of moisture to get into the unit. I wouldn't do business with this location or suggest their services to anyone I know.
Patricia Killins | Expérience généraleI was skeptical but I felt I have gotten good value for my rent payment and it was convenient because of the helpful, efficient and friendly young staff. Good service is rare with the young people of today. Not at UHaul Upper Centennial though.
MATTHEWD HOWE | Expérience généraleGarbage business. They "updated" the door to my unit 5 months after being there and then all my stuff was destroyed. Liam an employee at the location also decided to go and run his big mouth about my personal information and nothing was done. DO NOT USE THIS PLACE. BIGGEST JOKE EVER. DOESNT TAKE CUSTOMER SERVICE SERIOUSLY AT ALL.
Samantha Linger | Expérience généraleAwesome, super friendly staff, thanks!
Eric Davis | Premières impressionsMichelle and her entire staff were excellent! Michelle was always able to answer questions and always in hand if needed! Thank you to everyone who made these last eight months easier than I expected. Constance Scanlan
Constance Scanlan | Expérience généraleNolin was great and very helpful.
ROB AGOSTINHO | Premières impressionsVery accessible and very friendly and helpful staff
Sue Lovell | Expérience généraleI will never deal with uhaul and the people, I have never been treated so poorly unprofessional, they should all be fired starting with the regional manger Casey , Lucy, the store manager Michelle ,assistant manager Nolan and there incompetent employees
Cecilia Rodas | Expérience généralePart stolen and vehicle damaged, uhaul claims they are not responsible and has to go through my own insurance. Not secure or crooks working at facility. You expect the storage to be secure but it's not, what about camera, fence, etc to see who did damage and own up to issues, the worst customer service, will let people know to beware of uhaul and never use them as they take no responsibility for their horrible facility and incompetent people.
David Selwah | Expérience généraleThe manager as well as the staff at your upper centennial locations was and always is the best of the best! Please pass on the best of my regards!!
STEVEN BUSGITH | Premières impressionsThe staff were so helpful and friendly. There was a hornet's nest at the top of my storage unit and I asked to have it removed. I assumed a pest service would take care of it one evening. Without hesitation the young man at the desk out with a stick in the daylight to knock it down. He didn't want me to have to wait to get into my unit safely. Now that's great customer service. We only closed our storage account to move north. Of course we rented a truck then a second from Uhaul to move all of our belongings. Uhaul is the first place we call for moving and storage needs.
Linda Woods | Expérience généraleAs a client for approx. 5 years, I noticed an annual rental price increase exceeding the cost of living and not related to customer related up-dates of the facility -
martin ottosander | Expérience généraleAll very good thank you
MARIA HEIDE BARTSCH | Expérience généraleStaff have always taken care of my needs. Michelle and her staff provide excellent service.
Tony Mizzi | Premières impressionsSecurity is very good which to me means a lot and the units are clean.
Yung Chun Hsu | Expérience généraleWell done
Ken Maxwell | Expérience généraleawesome staff we kept facility would defiantly use U-Haul again
GRANT WOODLEY | Expérience généraleAndrew is very professional and polite. He gave me all the information I need and helped answer all my questions. I highly recommend renting from u-haul.
Kimberly Tolgyes | Premières impressionsspecial thank you to Michelle for your help with billing on the unit
donna corby | Expérience généraleGreat staff!!
Brian Nelander | Premières impressionsWas very pleased with the service they even called when my son forgot to put lo k on properly when he left
Helen Maceachern | Expérience généralePrice quoted was $30 different; still dealing with that issue. Arrived at storage after office hours, after loading to find the unit had someone else's lock on it. Had to leave the rented uhaul van outside unit with ALL OF OUR BELONGINGS, until I can return tomorrow- without my unloading help. No after hours contact #z. I have found the whole experience exhausting.
Leigh-Anne Legault | Premières impressionsAwesome people
Kori Wilcox | Premières impressionsGreat service, would have preferred 24/7 access. Great customer service by front desk staff. The first night I got there to check in and the system was done, I was unable to get the storage unit that night. The following day I worked until 6pm and got there just before close. The staff were very accommodating and did what they could over the phone to shorten the length of time I would need to spend in the office knowing I would be there just before closing.
Cynthia Lawson | Expérience généraleFriendly staff Very helpful Never had any issues
Leah Lewis | Expérience généraleEmployee was very helpful
LEELA LOCKWOOD | Premières impressionsVery easy to work with the staff here, all very pleasant and knowledgeable
Stack Electric | Expérience généraleA+++++
david kaluzny | Expérience généraleMichelle was very helpful every time we went in to the store and had some great suggestions along the way. Merci.
Marcus Berberick | Expérience généraleToo much trouble with billing. Michelle tries her best but something is a problem in your system. Why do you not have interact payment available???
Debra Dean- Bryce | Premières impressionsThe entrance driveway @ Highland Rd needs the pot holes filled. This can cause vehicle tires to bulge & get damaged- can be dangerous ! The back RV lot also needs the low spots filled. There are many large puddles when it rains. Understanding that the premises is up for renovations but the pot holes & low spots are a simple fix to convenience customers. Otherwise everything is excellent ! Thx Upper Centennial Staff !
George Jiankos | Expérience généraleEveryone that works there is amazingly friendly. Awesome place.
Samantha-Leigh Slawter | Online Move InStaff kept me smiling on every visit
dennise millington | Expérience généraleWhen I first moved my stuff into the storage locker, I went to the office and said it's very dark in there & I can't see anything and that the light bulb is burnt out. They told me I needed to bring my own lightbulb from home as they don't supply them. As I was just staring at the young guy in stunned silence, he added, "My manager says, we supply the electricity, but not the lightbulbs". So, my next trip to bring stuff in, I actually brought a ladder and a lightbulb to change it myself so I could see. Seriously, U-Haul, have a few behind the counter to change them out when they blow....people moving or storing stuff have enough on their plate!! I was almost tempted to unscrew it and take it with me, but I couldn't get to that to the next person!
carole ehler | Expérience généraleThe young man I dealt with was very thorough and courteous. Good experience.
Judith Beaudoin | Premières impressionsWhen calling the main central U-Haul # they don"t transfer you to the particular location. And fail to contact the location you need with prompt info. There is a disconnect somewhere that needs to be much improved.
George Jiankos | Premières impressionsFriendly and competent staff!
Maraisa Ockenden | Premières impressionsEverything was fine. No hassles.
Ryan Day | Expérience généraleThank you for all your assistance. I will be back in the spring to rent the space again.
paul pettener | Expérience généraleThe staff didn’t check the storage with me when I give them back the key they did not give me any kind of paper that says everything is okay
Hamed Jeelani | Expérience généraleVery Friendly and helpful staff
Debbie O'Neill | Expérience généraleA 2 hour job turned into 4 hours because reserved truck and equipment were not made available. My car almost locked in overnight when uhaul store closed early, and billed for a dolly I didn't get.
Scott Pickard | Expérience généraleThe facilities are very well maintained and the customer service is excellent.
KATHY ZADVORNY | Expérience généraleStaff were very pleasant and accommodating.
Christine Lane | Expérience généraleThe team were amazing, helpful and knowledgeable. Very pleasant to speak with and conduct business. Thank you team from 130 Upper Centennial, it was a pleasure dealing with you.
KIM STEAD | Expérience généraleGreat experience with the staff and service at this location!
Scott MacKenzie | Expérience généraleGreat service and very friendly staff
Kenneth harris | Expérience généraleStaff great
Cody Calleya | Expérience généraleVery satisfied overall☺
Luann Embleton | Expérience généraleStaff was very helpful and eager to assist when called upon.
Eric Price | Expérience généraleIt was ok.
Shari Carr | Expérience généraleGreat location, great staff and the manager Michelle was very very understanding and superb. She is a gem and very passionate about her job and the customers in her store. Kevin
Kevin Brown | Expérience généraleI'm not happy with the over due account crap still being sent to me. My accounts have never been past due
doug kowalyshyn | Expérience généraleMy experience at this location in Stoney Creek was very enjoyable and professional. Everything worked out well with my services: U Haul Truck and Storage. Michelle P. The Best !!! KB
Kevin Brown | Premières impressionsYou just sent me a transaction report saying I moved out of my unit on the 10th. I moved out on the 1st and notified the person who I returned my truck with. Terrible experience!!
leroy douglas | Expérience généraleI don't know what happened I got the storage but I couldn't get my things in cause there was a key lock on the one that I got. I first was told that the computer said we didn't have 24 hours access
Caterina Guidi | Premières impressionsIt was a stress free move
Constance Hicks | Expérience généraleOui
Brent Beno | Expérience généraleMy only concern was the increase to my rental fee over 2 years. I started at a rate of $80ish /mnth & ended with $99/mnth. That is a stiff increase over a 2 y period. Staff very professional & helpful
KAREN AQUINO | Expérience généraleCould be open to access unit until 9pm every night.. otherwise no issues
Peter Thom | Expérience généraleEverything was all good tanks
Richard Robertson | Expérience généraleI had no issues at all with this storage facility, The people at the service counter were very helpful.
Ron Carr | Expérience généraleVery helpful
theo laplant | Expérience généraleExperience met all expectations
Judith Haughton | Expérience généraleOnly small issue was the door would pop off the track. But we weren't in and out often enough for it to matter. Clean, well lit even the lockers were lit.
Katrina Walsh | Expérience généraleEverything was fine.
MEREDITH HEANEY | Expérience généraleVittorio saved my skin when I needed help!
katrina brodeur | Expérience généraleThe only thing was the price a month was a little high
James Brooks | Expérience généraleOnly one issue. When they did the roof l. I had 3 flat tire, due to roof screws. They said could have picked it up anywhere. I doubt. The day after visiting the storage. My tire was low 3x. That was o
NICK PAULICHENKO | Expérience généraleOur unit had water damage. Very poor storage facility! Filed a claim with uhaul Canada. Drywall falling off, tape falling off, water Mark's on the drywall. Holes in the unit
Janice Pottruff | Expérience généraleExtremely helpful staff went above and beyond helping me out . Would highly recommend them and there facility
Terry Lewis | Expérience généralenice operation with all my questions answered
W-Christopher Magill | Expérience généraleNice, clean and secured. I even noticed some upgrades happening to lockers and the grounds! Just wish access hours were 24/7 as my husband works shift work and it is hard to work around storage hours.
Megan DENINE | Expérience généraleTo bad i cant attach pictures or videos with the RAT'S i had in my unit that i rented for 1 month there .. I had damages for over $2000 and all U-haul said "was you didnt buy insurance so we dont cvr"
FLAVIUS CORUNGA | Expérience généraleA great experience
Michael Rossiter | Expérience générale