Great service, keep up the good workCasey R.
Customer Reviews for U-Haul Moving & Storage of Stoney Creek
Pour nous contacter
Stoney Creek, ON L8J2T7
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Lloyd D.
Le client n'a pas laissé de commentaire.NEIL J.
Le client n'a pas laissé de commentaire.Robert P.
Le client n'a pas laissé de commentaire.NENAD S.
I had to wait for someone to bring up car hauler when I could of just went to the back with someone to hook it up just double the workRonnie P.
I ordered a 26ft. truck approximately 1 month before my move. Then when I was in the store 1 week before my move I checked to confirm the 26ft was ready to go. But the clerk told me I would now be getting a 20ft as the 26ft are no longer available at this location. I am thankful I asked about the truck because nobody for U-haul notified me of the change. So needless to say I was not very happy about this as I incurred more mileage charges as I had to make 2 trips instead of 1 the trip with a 26ft.Larry W.
Awesome staff ,great inventory on all ones moving needs;like variety size boxes, bubble wrap etcMadison L.
Le client n'a pas laissé de commentaire.Blaine L. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher D.
Le client n'a pas laissé de commentaire.KELVINOPOKU A.
Nothing at this timeRAYMOND M.
Le client n'a pas laissé de commentaire.Zaid I.
Le client n'a pas laissé de commentaire.Omar C.
Michelle and her entire staff were excellent! Michelle was always able to answer questions and always in hand if needed! Thank you to everyone who made these last eight months easier than I expected. Constance ScanlanConstance S. | Expérience générale
Le client n'a pas laissé de commentaire.Catherine S. | Expérience générale
Le client n'a pas laissé de commentaire.JOSE MANUEL M.
Le client n'a pas laissé de commentaire.Barbara D.
Le client n'a pas laissé de commentaire.Christopher W.
Le client n'a pas laissé de commentaire.GEORGE K.
Le client n'a pas laissé de commentaire.AURICA R.
Le client n'a pas laissé de commentaire.Bruce F.
Fast friendly service, easy check in and check out, great UHaul experienceAlexander S.
Customer service is great nothing to improve, my needs are always taken care of.Joe A.
Too expensive I just took it for 4 hrs And driven 168 km And it costs me around $200khimanshu S.
Nolin was great and very helpful.ROB A. | Premières impressions
Had a trailer couple of months. Returned and then i went to next place to rent again. They did not rent it to me. I just don't know why because i did not return in time. I always payed. Strange i guess go to go to Home DepotVektor L.
Very accessible and very friendly and helpful staffSue L. | Expérience générale
Le client n'a pas laissé de commentaire.Karen M.
There was 3 young staff members there over the course of the 2 days I picked up and dropped off my trailer rental and all 3 were very friendly, knowledgeable and helpful. They actually really made the experience a pleasure, which I have not had with other U-Haul locations, so this was nice.DUSTIN W.
friendly , efficient staff and good price .STEPHENE V.
Le client n'a pas laissé de commentaire.Jim R.
Le client n'a pas laissé de commentaire.Joseph C.
truck was 1/8 below 3/4 when picked up, pickup sheet showed 3/4 but in a hurry and didnt feel too concerned. gassed up to just under 3/4. got charged for 23 l of fuel. that means this 26ft van will take 736 litres of fuel, since 1/8 is 23 l. also return girl no maskJames B.
I will never deal with uhaul and the people, I have never been treated so poorly unprofessional, they should all be fired starting with the regional manger Casey , Lucy, the store manager Michelle ,assistant manager Nolan and there incompetent employeesCecilia R. | Expérience générale
Le client n'a pas laissé de commentaire.Myles D.
Le client n'a pas laissé de commentaire.Kevin G.
I had requested and paid for a package of furniture blankets but did not receive them.Kelly B.
Le client n'a pas laissé de commentaire.Andrew J.
Le client n'a pas laissé de commentaire.Srdjan P.
Excellent service keep it upMolest G.
Le client n'a pas laissé de commentaire.Ron H.
Very good customer service.Maria E.
Keep up the good work !Baltazar L.
The check in did seem to take a few extra minutes, but was fine.William S.
Le client n'a pas laissé de commentaire.Lynn Z.
Opted for mobile check in but still had to wait 20 minutes to get keys. Only one employee working.Jarod B.
Very good serviceRaul R.
Le client n'a pas laissé de commentaire.Amr O.
I have 4 issues with this process of moving from ON to NB with UHaul. The booking process was horrible, I had my first reservation deleted from the system and if I didn't call back to change the date I would not have found out about it. When the person who I spoke too rebooked me, they booked a one way trip and the next day Traffic called me and said there are no trucks available and just left it at that. Finally my wife and I went into the location to book it in person. When we got to Montreal we were on this bridge that went through the city with a lot of the road dividers that are on bridges, the truck was hitting very hard, the first bump the hood lifted about 4 or 5 inches, at first we didn't know what happened. It almost seemed like the dash moved, then the second bump and the hood popped up, I had to slam on the brakes to avoid hitting the car in front of me, I had to get out on this highway and close the hood latches which were not broke, they were not connected. My wife hurt her shoulder on the seatbelt from the sudden stop and my dog hit the dash. We are considering what actions to take next. The final thing was the alignment on the truck was so bad that for 30 hours I had to fight to keep the truck driving straight. I am so disappointed with this experience and the danger you put my family in that I will never use your service again.David B.
Nice people in customer service thanksAbdullah B.
Le client n'a pas laissé de commentaire.Andrew S.
I have been renting from this location for a while and the attendants are great I have no complaints and would recommend anyone who needs a rental to do confidently Thanks guys.BALFORDG L.
Le client n'a pas laissé de commentaire.Shari C. | Premières impressions
Le client n'a pas laissé de commentaire.Preet N.
Le client n'a pas laissé de commentaire.Timothy B.
Le client n'a pas laissé de commentaire.Vishal P.
Le client n'a pas laissé de commentaire.Richard E.
Le client n'a pas laissé de commentaire.christine B.
Nothing very well organized place.WILLIAMA U.
Le client n'a pas laissé de commentaire.Daniel D.
Le client n'a pas laissé de commentaire.Panagiotis L.
Le client n'a pas laissé de commentaire.SHARI V.
Le client n'a pas laissé de commentaire.Tim P.
Your call centre needs more training on equipment rental I was disappointed thereBALFORD L.
Helfpul, friendly, accommodating and delivered exactly what I expected.Michael J M.
I had been contacted by some one at uhaul and told I would have a storage box St the Barton Street location only to be told on arrival that nothing had been booked. I had to try at the Centennial location where Nolan kindly listened to my frustration and then did everything he could to make the rest of my frustration with the Uhaul brand better. Alana at Barton was also as helpful aa she could be, given the incompetence of the Ottawa staff.DAWN B.
Le client n'a pas laissé de commentaire.Adrian D.
Le client n'a pas laissé de commentaire.Michael C.
Le client n'a pas laissé de commentaire.PAULO D.
Always friendlyGiuseppe B.
Nothing, everything was excellent!Delvina K.
Had an amazing experience, staff were helpful and friendly!CASEY R.
Le client n'a pas laissé de commentaire.MILAN S.
Le client n'a pas laissé de commentaire.Maylin T.
Just a larger drop off are for larger trailersWilliam D.
I tried to book a 26 foot truck for 1 month nothing was available going one wayChristopher M.
Le client n'a pas laissé de commentaire.KEVINLEE K.
Service and staff were exceptional...no improvements necessaryDavid G.
Le client n'a pas laissé de commentaire.SERGE L.
The person who served me was very friendly and helpful I wish I could tell you her name she did a wonderful jobMorgan R.
Le client n'a pas laissé de commentaire.Bryan D.
Le client n'a pas laissé de commentaire.Heather C.
Le client n'a pas laissé de commentaire.SA A.
Le client n'a pas laissé de commentaire.Shelby L.
Le client n'a pas laissé de commentaire.Maraisa O. | Expérience générale
Le client n'a pas laissé de commentaire.carolyn p. | Expérience générale
The back sliding door did get stuck n I couldn't get thru to side road assistance but I managed to get someone to help meMIRIAMJUNE C.
Le client n'a pas laissé de commentaire.John R.
The only comment is that I received a call a week after drop-off asking if I'm planning on returning the truck. Small intwrnal discrepancy but overall great place to rent from.MICHAL S.
Le client n'a pas laissé de commentaire.Jeffrey F.
The staff at UHaul were very kind and speedy. i will definitely use your services again.Eric L.
The appliance dolly was not provided, but I was charged for it. I forgot to call uhaul and let them know. Could someone please contact me at +19059739370 ThanksKim A.
Terrible experience. I was going to send I a full complaint but this works. - the pickup box on the side of the building for the key had a combination lock that was based on letters. My code was supposed to be 1964 so obviously this didn't work - I had to wait half an hour for the location to open since the box didn't work and it delayed my pickup by half an hour since I was supposed to have a 24/7 contactless pickup - person inside said that there is now a lockbox on the steering wheel which was not indicated to me at all in the pickup instructions - employee unlocked the key and left the lockbox on the steering wheel and said I was good to go. I got about 1km away and had to go back and ask them to remove the lockbox as it was unsafe and I couldn't turn the truck without having the lockbox hit the shifter and put it in neutral. - none of the staff were wearing masks inside the building which is a Public Health requirement locallyPETER V.
I rented this Uhaul to move all of my belongings across the country. When I first got the uhaul, I noticed a dead bed bug present in the back of truck. I removed the bug, scanned the remainder of the uhaul, and did not see anything obvious, so I went about with loading my belongings and moving across the country. I have never had a concern with bed bugs. We inspected all of our furniture thoroughly prior to moving out, and I had already been living apart from my spouse in our new Alberta address prior to picking up this truck with no issues. Fast forward 4 months later, and all of the sudden we now have bed bugs infesting our box spring. I am absolutely mortified. I have never before had bed bugs. This uhaul was very likely infested with bed bugs from whomever used it last. I spent over $5000 on this uhaul to move across the country to now have to spend a ton of money in extermination services and likely new furniture. I want a refund for this truck. This is a nightmare.Madison V.
Le client n'a pas laissé de commentaire.Telman K.
Le client n'a pas laissé de commentaire.jamie R.
Le client n'a pas laissé de commentaire.Lori B.
Le client n'a pas laissé de commentaire.NANCY H.
Le client n'a pas laissé de commentaire.Steven B.
Part stolen and vehicle damaged, uhaul claims they are not responsible and has to go through my own insurance. Not secure or crooks working at facility. You expect the storage to be secure but it's not, what about camera, fence, etc to see who did damage and own up to issues, the worst customer service, will let people know to beware of uhaul and never use them as they take no responsibility for their horrible facility and incompetent people.David S. | Expérience générale
My storage unit had evidence of a large rodent (rat or similar). Truck rental was great, but rodent control on the storage units could/should be better.Nathan H.
We were delayed a few hours because of a lack of access to our storage unit. We called Uhaul head office and explained the situation, they said there was no problem, life happens. The UHaul guy proceeded harass us with multiple phone calls and eventually threatened us if we did not return the truck on time. Then to top it all off he tried to close five minutes early so we couldn't return the truck on time and was EXTREMELY RUDE! He had to send someone half an hour away to pick up their rental, it didn't matter to him that we were rerouted 4 hours away at the beginning of our trip and lost a whole day just to get the truck. Shoddy so called service for sure!!Wyatt E.
Fast and friendly service, exactly what I would expected from Uhaul. Keep up the great work!CARMINE P.
Le client n'a pas laissé de commentaire.Mohammad F.
Van only had 16,000kms on it... noisy brakes, car pulls to the right, also the window didn't roll up the switch was broken. Inside windows dirty.Adam F.
Le client n'a pas laissé de commentaire.PETERJ G.
Le client n'a pas laissé de commentaire.DENISR S.
The manager as well as the staff at your upper centennial locations was and always is the best of the best! Please pass on the best of my regards!!STEVEN B. | Premières impressions
Le client n'a pas laissé de commentaire.jen f. | Premières impressions
Le client n'a pas laissé de commentaire.Emil B. | Premières impressions
Staff have always taken care of my needs. Michelle and her staff provide excellent service.Tony M. | Premières impressions
Le client n'a pas laissé de commentaire.Satveer B. | Premières impressions
Price quoted was $30 different; still dealing with that issue. Arrived at storage after office hours, after loading to find the unit had someone else's lock on it. Had to leave the rented uhaul van outside unit with ALL OF OUR BELONGINGS, until I can return tomorrow- without my unloading help. No after hours contact #z. I have found the whole experience exhausting.Leigh-Anne L. | Premières impressions
Employee was very helpfulLEELA L. | Premières impressions
Le client n'a pas laissé de commentaire.Marlene G. | Online Move In
Too much trouble with billing. Michelle tries her best but something is a problem in your system. Why do you not have interact payment available???Debra D. | Premières impressions
Everyone that works there is amazingly friendly. Awesome place.Samantha-Leigh S. | Online Move In
Le client n'a pas laissé de commentaire.PHIL W. | Premières impressions
Friendly and competent staff!Maraisa O. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.