Customer Reviews for U-Haul Moving & Storage of Sun Valley

4 256 évaluations

7721 Hollywood Wy   Burbank, CA 91505
(S Of I-5)

(818) 768-4100

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(818) 768-4100

7721 Hollywood Wy
Burbank, CA 91505
(S Of I-5)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE M. 
Évaluation :
4

Make sure to have vehicles available for customers so they do not go to another location for additional vehicles.

RAMON C. 
Évaluation :
2

I bought some tie downs and didn't use them and return them to the store however I never received the credit, I called in and went to the call center. That person called the location and couldn't reach anyone. I was told a manager would call me back and no one has.

JANEAN J. 
Évaluation :
1

You canceled at the last minute! Did,t care if I had atruck or not! Your dispatcher was caustic rude temperamental.and she hung up on me after telling me to take it or leave it! I called to reserve more than a week in advance. Your co. Is so busy you forgot manners and customer satisfaction. I have rented from Budget Penske Ryder Avon and others with out difficulty! You need to seriously consider reevaluating your operation or you will not have a future!

larry L. 
Évaluation :
1

They charged me over mileage. I drove 22 mikes they charged me 45. Also First my truck was not available at the first location. They ovelap bookings. I will never trust u-haul or rely on a reservation again

GERARDO P. 
Évaluation :
1

I did not receive the dolly I paid for.

Ashley T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS O. 
Évaluation :
1

Already sent Complaint

SALVATORE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tigran S. 
Évaluation :
4

I was uncomfortable having my CA. Drivers license photographed front and back on a employees cell phone. For a trailer rental. Other than that it was a good rental.

ANDREW S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIAN O. 
Évaluation :
2

Head light falling off held on with duct tape. Did not explain that the furniture pads needed to be returned My reservation was changed 3 different times and two different locations this is very unacceptable

Judi M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALESSANDRO C. 
Évaluation :
3

This location was 20 min out of the way from my chosen location. Clerk didn't help me load dolly or pads, just told me where to grab them and I forgot them due to that. I paid and was charged for them even tho I didn't use them. They did recommend a better trailer which was helpful but didn't seem to car much about the job.

Courtney S. 
Évaluation :
1

Poor attitude of employees, Dirty truck, Poorly maintained and broke down on side of road leaving us stranded for 3 hours on side of road.

John A. 
Évaluation :
1

When I returned the truck, I parked in the designated spot by the sign that said to stay with the vehicle. When no one came out I went inside and the worker was heading out the back door. He went over to help the gentleman that needed propane. When he was done he looked my way and didn't acknowledge me. I went inside, he had a customer he was helping getting a truck. When he was done he asked me if he could help me and I told him I was there to return a truck and he told me just to leave the keys on the seat and he would email me a receipt. He seems avoid that he had to help me. I told him he was very rude and didn't acknowledge me outside, he stated that he didn't see me. When clearly he did. I was standing next to the truck I was returning. I feel he had no interest to help me and I found his customer service to be very poor. If he would have just acknowledge me in the parking lot and let me know I could leave the keys in the truck, I would have understood, but his attitude was that of not wanting to help me as a customer. I returned my truck on Saturday 10/9/21 @ around 4pm. I did not get the man's name who was working at the time. He seemed to be the only employee there at the time.

SCOTT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW O. 
Évaluation :
2

Lazy employee didn't want to get up to do his job. Just said the truck is outside.

JOHN H. 
Évaluation :
1

Good service good employees

JOSE L. 
Évaluation :
4

Truck exterior was kind of dirty but that did not bother me. It ran very good and service was very good.

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW O. 
Évaluation :
2

Hire workers with better attitudes and customer service.

Thomas E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIK S. 
Évaluation :
4

Pick up was 100 %. Drop off not so much, employee was slow and not very helpful. I wound up unhitching the trailer myself to get to my next appointment

DONIA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BYRON M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jose M. 
Évaluation :
3

The man at this U-Haul was warm and friendly and accommodating and I would highly recommend this location.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELROY C. 
Évaluation :
5

The truck I used needs a lot of work mechanically

Javier F. 
Évaluation :
5

Want to Thanks the employees of this locations, for your help extending my contract weeks, after weeks on a wonderful,New Ford Cargo van.

GUILLERMO Z. 
Évaluation :
4

My original contract was crap. The place I was supposed to pick up my uhaul at was no longer providing the service and I had to get another uhaul at this location. Very bad experience

EVAN L. 
Évaluation :
1

For the amount of money spent, this truck was not sufficiently clean, especially during COVID, the floors were filthy, my items got soiled from all the filth, I'm never going to use this service again, and will encourage my family members and peers to do the same. I've never been so disgusted with a company like yours, and you're one of the major transportation companies and I would expect more from you.

Charise M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DELFIN A. 
Évaluation :
5

The manager went above and beyond to ensure I had a pleasant experience.

JEFFREY D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

TOMAS M. 
Évaluation :
4

The truck was extremely dirty and smell horrible inside. Had to clean the doors and use air freshener inside the car. No one had it cleaned after last used.

ROBERT O. 
Évaluation :
1

I was charged for 3 gal of gas. I suspect fraud. I drove 20 miles and put in about 1 gallon of gas. Unless van makes 5 miles per gallon something doesn't add up

VREJ K. 
Évaluation :
1

2 COSTOMER behind me get service and then me. I do not recommend rent from this location

HRATCH D. 
Évaluation :
5

Amical

ROMAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew G. 
Évaluation :
5

always rent from this location

Ramon L. 
Évaluation :
5

TJ was very helpful. I was in and out fast. Thx!

SCOTT O. 
Évaluation :
1

Service was good but there's only one person doing everything, some customers walk away because of the wait time , I almost did.. They need more personal. Also I got over charge because I drop the trailer earlier while close, I didn't know you get charge. Hopefully I won't need Uhaul again. Sincerely Eddie

EVERARDO R. 
Évaluation :
5

Great staff

DUKE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTI O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

FANNY G. 
Évaluation :
5

In and out in a heart beat.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BYRON M. 
Évaluation :
5

Have more inventory available

Efrain Y. 
Évaluation :
1

Paid for blankets that were not included or did not provide, made aware of problem upon return and still got charged for them.

RONI M. 
Évaluation :
5

Andy the owner was there himself and helped us. When we arrived from out of town he had our information ready and our truck ready and asked us all the right questions without pressure and explained helpful options for when we returned the truck. I'm in the real estate business and I've heard a lot of stories over the years about how they didn't have the truck this happened in that happened to blah blah blah. Let's just say none of that happened here and I felt the willingness to take time to post about Andy and his operation at this location. The place was clean, organized, and he took pride in his operation. It went very very well from start to finish.

Dustin R. 
Évaluation :
5

The lady at the desk is always the best. She found my belongings and held them for me.

NICOLAS A. 
Évaluation :
4

Seemed like there was only one person working but he did a great job dealing with all the customers. You might want to have another employee there for the morning rush. This sight is my local uhaul of choice, they always do a great job. Thank them !

LUKE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AUDRA S. 
Évaluation :
5

Customer service was Awesome! Thank you!

HECTOR R. 
Évaluation :
5

Customer service lady was awesome. Very helpful

SUSAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN M. 
Évaluation :
5

very professional

Ramon L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gor M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

VARUYAN S. 
Évaluation :
5

Love you guys..You're the best!

JOSE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT S. 
Évaluation :
2

People were nice at check out, but I had filled up the van before getting it in and the meter never went up to full. So, I had expressed my concern to the people receiving the cars, and the people weren't and I got charged. I had came in early, too. And could have gone across the street to try to fill up again. So, a little irritated at the service. I had written to corporate and got no response back, so tried posting this on Google and might on yelp, also.

HELENMIA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUANG F. 
Évaluation :
2

It turns out that the auto trailer had 2 different types of tires on it, 2 of which were not supposed to be on that type of trailer. The result was a blow-out in the middle of the Arizona desert which left us stranded for over 4 hours, awaiting a service provider. It was an extremely dangerous situation arising directly from the negligent installation of the incorrect tires on the trailer by U-Haul personnel. I expect a full refund of the cost of this rental and follow-up contact from a U-Haul representative.

Charles H. 
Évaluation :
5

Quick and friendly service.

Darin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEYEDMOHAMMADALI A. 
Évaluation :
1

This place was a disaster. When I arrived they said they didn't have the truck I reserved ( though they did have a truck like the one I reserved but said it was reserved for someone else). So then they started looking for another truck at a location another 5 miles away. I had already been rerouted to this location by uhaul reservations and had specifically called to change and confirm my pick up time. I received a text from uhaul saying I was good to go, but when I got there they just said it wasn't actually confirmed. Fortunately, after spending about 20 minutes to sort it out, someone returned the van I needed. The employee said that he would cancel the new reservation he had made for me at the other location, but he didn't actually do that. As I went out to the truck, the other employee there gave me a dolly and two bags of furniture pads, but I had only asked for one when I made my reservation. I also distinctly heard the customer who had returned the van say there was a dolly in the back. When I mentioned this to the employee she said there wasn't a dolly in the back. As it turned out, I was right, and there was a dolly in the back, so I had to haul that back in. Then, when I went to finalize things for the truck, he sent me the contract, but it was for the wrong vehicle. I went back inside to sort it out, but the employee who had been helping me had vanished. The other employee working there said she couldn't help me (even though there were no other customers) and didn't know where the other worker had gone. It turns out he was in the bathroom, but I stood there waiting for about 5 minutes. When I told him the contract he sent was for the wrong vehicle he said it didn't matter and to just go through the process anyway. So after taking all the photos to document that it was the wrong vehicle, I got to the part where I needed to verify the mileage, but of course it was a totally different number because it was for a different vehicle and I couldn't change it. It said to talk to an employee. So I went back in again and he told me to refresh the page, but that didn't work. Finally he sent me a new contract and I had to go through the whole process again. It took me about 45 minutes to actually get my truck. Beyond all that, I had asked for the self check out because I'm trying to avoid contact with people given the covid 19 crisis. But of course that was impossible to do since uhaul had messed up my reservation. But even worse, the employee that I had to deal with wasn't wearing a mask, which is in violation of the orders currently put in place by the county. It's also just a really stupid idea and certainly made me feel unsafe. So overall, there were massive errors by the uhaul reservation team and also by the employees at this location; my experience was pretty poor, but unfortunately that's exactly what I've come to expect from uhaul. It's a shame you have a monopoly on truck rental, because if I had a better option I would certainly work with someone else in the future.

ANDREW T. 
Évaluation :
2

The morning individual was outstanding. The evening was horrible. I arrived at the return area. Two employees left md waiting. Both saw me. One was working with another person securing a trailer. He finished . He clearly saw. He never knowledge but he returned to his in store. The second saw me to. She went to swept. She too returned to her station. I had to go in ask for help They just said leave key in the truck we will email. The sign stated wait for someone to help you. They were no help. Useless employee.

Mauro D. 
Évaluation :
5

Gentleman to help me was very polite

FRED H. 
Évaluation :
5

Excellent service à la clientèle. Taken care of quick and made the experience nice and easy. Great work all around

Erick V. 
Évaluation :
4

The personnel were friendly and helpful, even though the uhaul system didnt show that I was supposed to pick up the truck at that location. He did say he would remove the dolly from the order and forgot.

TIMOTHY S. 
Évaluation :
3

The personnel is rude. They are doing many thinks that they do not provide a good service

MARITZA A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER M. 
Évaluation :
4

Rental vehicle smelled very strongly of weed and it gave me a headache for the entire duration of the rental. Please air out/febreeze the vehicle in between rentals if it smells like someone smoked (weed or otherwise).

MYUNG L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAHIR A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROMMEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HASMIK O. 
Évaluation :
1

You can honor the initial reservation location. My reservation was moved twice and ultimately added 15 miles to my travel and expense. The last location change U-Haul Reservations made was the day of the pick-up. Very unprofessional and inconvenient.

Thomas J. 
Évaluation :
3

I reserved a utility dolly with my truck rental but when I arrived to pick up the truck there was no dolly. I also refueled the truck to 7/8 as it was when I took delivery of the truck. My receipt says I left it at 3/4 and was charged 11,50 $ for 2 gallons. Not happy at all with this location. I also tried calling to resolve my issue and was informed my hold time would be 39 minutes before getting help. Budget next time

Shawn D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maureen J. 
Évaluation :
5

TJ. The manager is very helpful And professional. I'm Very happy with the service here

KHANH M. 
Évaluation :
5

Everything was great and everyone was so helpful and knowledgeable. The only feedback I have is that we needed one piece of equipment and there was none in stock as customers did not return items when they were supposed to.

Christina R. 
Évaluation :
5

The morning guy is super helpful, had a great experience.

Martin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RALPH B. 
Évaluation :
3

Cindy was absolutely fabulous. Thank goodness for her because the rest of the rental experience was terrible. The website was a mess and wouldn't let me log on, change password, check stud, etc. I never received a call the night before my reservation to confirm time and loacation. I had to call the Traffic number to get any info. My truck was confirmed. When I went to pick up, my truck had been given to another party earlier in the day by the Uhaul staff at my location. After calling traffic again, I eventually was given a bigger truck, for the lower price ( thank you - good customer service). Overall the experience was frustrating

CHRISTINE R. 
Évaluation :
3

I inquired about the cost to drop the vehicle off at a location closer to my destination (Davis CA). The attendant originally told me it would be an extra 4,00 $ to drop the trailer off in Woodland. When it came time for me to pay, the price jumped nearly 100 $. I asked her to change it back and she wasn't able to. She called her GM and he suggested I pay the extra 100 $ask ask for a refund after I return it. I asked her to call customer service and they were able reset the cost back to the original price. It was a waste of time and I was pressed for time.

Keir K. 
Évaluation :
5

1 guy at return doing all the work. Other two just avoided me while I stood there twiddling my thumbs for about 15 minutes. Ended up unhooking my own trailer cuz the one guy working was super busy.

JOSEPH A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAURICIO C. 
Évaluation :
5

very professional staff. The representative was very fast, I loved him, professional and helpful.

Hilda S. 
Évaluation :
5

Taaven is the best! Easy, fast, pleasant experience. Merci.

JESSICA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monique C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVIT S. 
Évaluation :
5

TJ was super helpful and patient when assisting me.

Sabrina D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jelani B.  |  Premières impressions 
Évaluation :
5

great employees

marcia s.  |  Premières impressions 
Évaluation :
5

I received excellent customer service. The attendant was friendly and curious. I would recommend this location to my friends.

Abby Q.  |  Premières impressions 
Évaluation :
5

Thanks for excellent service

GUADALUPE G.  |  Premières impressions 
Évaluation :
5

Tony is the man ask for him!

DAVID G.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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