Customer Reviews for U-Haul Moving & Storage of Sun Valley

4 556 évaluations

7721 Hollywood Wy   Burbank, CA 91505
(S Of I-5)

(818) 768-4100

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(818) 768-4100

7721 Hollywood Wy
Burbank, CA 91505
(S Of I-5)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey D. 
Évaluation :
3

You need to check the trucks make sure they are lubed and problem free , as I struggled very much with latching the roll up door. Was hard and complicated . This was not an easy ride.

Rosie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sako M. 
Évaluation :
4

Y'all good

CORBIN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sidney C. 
Évaluation :
5

Excellent service. Friendly service.

William P. 
Évaluation :
5

Me gustó el trato y la amabilidad del personal gracias.

SERGIO C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARIN A. 
Évaluation :
5

Very friendly, professionalism, respectful.

judy W. 
Évaluation :
3

have well maintained trucks. this trucks mirror did not adjust .. the AC switch was glitchy and the passenger door seal was not glued in and fell off multiple times.

kevin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arsen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antoinette B.  |  Premières impressions 
Évaluation :
5

The entrance and exit are confusing and cluttered. It was hard to distinguish which way the traffic flow through the yard was.

Kevin M. 
Évaluation :
3

I recommend for someone such as a technician to test drive vehicles prior to renting, if there are qualified technicians. Why, for one I'm an auto repair technician since 1987, therefore I can make a suggestion I believe. It is easy for myself to drive a truck carefully but I believe it'll be an issue with someone not as qualified to handle trucks such as these, especially on highways. Thank you for reading. John Hovanes Keshishian

HOVANES K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn H. 
Évaluation :
5

nothing everyone was great

bruce B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronald K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nathan M. 
Évaluation :
5

Get better organized with returns. The parking lot was a bit of a mess.

Jennifer P. 
Évaluation :
5

Excellent

ANGELO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MaryKelley F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victor Y. 
Évaluation :
5

Thanks Kim for making this a great and fast experience for us !

Angela C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leia B. 
Évaluation :
5

I would say leave it as is , they always have the trailer , or truck or auto transport I need and they are verry friendly and go the distance to make sure there's no stress and that I get my job done.

BENITO A. 
Évaluation :
5

Only place I rent from …. Great customer service always professional…..A++++++++++

DAVID M. 
Évaluation :
1

Workers are so rude. They don't know how to give customer service. They are handing keyes to customer and leaving not showing car location. Cars are so dirty

MAYIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICARDO G. 
Évaluation :
5

I work in the movie industry moving props back and forth from prop houses to studios the manager which I wish I knew her name and her staff are always friendly welcoming and make my experience amazing 💯 I'm grateful that they make a stressful day so easy for me.... I wish they had a frequent flyer miles I'll be cashing in🤑 once again once again I appreciate U-Haul Burbank on Hollywood Way they're the best

Robert S. 
Évaluation :
5

The manager was very helpful and understanding. All staff was friendly and answered my questions about the trailer and how to return during off hours.

Doreen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff T. 
Évaluation :
5

Kobe and staff are always friendly. I highly recommend this location. It's located conveniently with quick access to freeway and cuts down street travel. Thanks Uhaul Sun Valley 7721 N. Hollywood Way.

ALBERT R. 
Évaluation :
5

Alex was a great help. Thank you

michael D. 
Évaluation :
3

U-Haul took my reservation at a specific location as though I was actually going to pick it up there. It's where I've always picked up my U-Haul trailers trucks etc. The day of my rental I was informed that I would have to go much further away in the middle of traffic to pick up my U-Haul truck. It would have been nice if I was informed this at the time of my reservation instead of the day of.

Amy J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gemelo P. 
Évaluation :
5

i came to this location as the orginal location i rented the trailer from didnt have one last min. this location was efficient and clean staff was professional quick and a pleasure to work with.I was in and out in mins and the return was even quicker

Jonathan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen M. 
Évaluation :
5

She was very helpful and I experienced no delay

Bill S. 
Évaluation :
5

Love Kim and Joey..great friendly service !!!

JOSE M. 
Évaluation :
5

We had a good experience with this location in Burbank, The young man that assisted us was professional, kind and extremely helpful.

ERNESTO F. 
Évaluation :
1

27 miles of road counted 7 gallons of fuel, it's not possible to use for 27 miles. terrible

Vaghinak S. 
Évaluation :
4

Bien

Ural A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Geoff N. 
Évaluation :
5

Excellent customer service!!

SEBASTIAN B. 
Évaluation :
1

I brought truck back with more gas and was charged $30 . Fraud! Staff could not care less. I know you must be raking in $$ with the hardships of the times. You still have to steal?? Refund please

Mike C. 
Évaluation :
5

The young lady running the counter in the morning is on her game.

Jason D. 
Évaluation :
5

Kimberly Garcia was very pleasant, professional and helpful. Great job!

steve B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gerard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel N. 
Évaluation :
5

Great service…. Very professional….. A

DAVID M. 
Évaluation :
4

Location was clean and organized but customer attention was poor

CESAR P. 
Évaluation :
3

The van was not "filthy" but had obviously not been washed in a while and I found some items left behind by the previous users. It served it's utilitarian purpose, and the guy behind the desk got the job done, but I would NOT say that anyone went the extra mile. At the same time, I guess we should all be glad you just have workers, at all, since they are hard to come by these days.

Kim S. 
Évaluation :
2

The rental and equipment were great. Service by the person hooking up the trailer at pickup and the person unhooking at return was great. Unfortunately, someone failed to record the trailer back into inventory until almost 24 hours after I returned it. As such I was then charged for an additional day. I immediately notified the store of the error and they said they would correct it and I should receive a credit in 3 to 4 days. I find this unacceptable and not in keeping with the uhaul return policy and procedure. Very disappointed.

KENNETH M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
1

Horrible service with the employees. They barely provided information. I felt I had to ask numerous times on the instructions of where to drop of the trailer. They were not clear and did not want to unhitch it until I moved to “where it had to be dropped off” which was about 20 ft from where I parked and it clearly had signs to drop off where I was parked. Would not recommend this location to anyone.

Aurora R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott O. 
Évaluation :
5

I like the way you guys handle business

romdhave B. 
Évaluation :
1

Took forever to get served, they served someone that came in after me before me. Then I got charged 1galon of fuel even though I drove under 25m, and put 2 gallons in and average is 13,9m per gallon. This is my 3rd U-Haul in a month and this location has turned me off

Dimitrios I. 
Évaluation :
2

Staff was not friendly whatsoever. I will go out of my way to not use this location again.

Paul C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
2

I did not receive the equipment I asked for. Also, the clerk was attempting to charge me for gas. I replaced the fuel and put the meter back to half. She says the meter was “a little bit past half” . I'm not sure what that's supposed to mean seeing that she denied it being 3 quarters or halfway between half and 3/4. The meter was on half when I received it. Also, I walked in to check out and there were no other customers. When we came in to do paperwork, she started helping two other customers and disregarded me. Unprofessional service

Ryan P. 
Évaluation :
5

Great place…. Very clean and organize…. The staff is great.. And the manager is awesome as well A+ all the time……. Only place I go to rent stuff nowhere else…..

DAVID M. 
Évaluation :
5

Kobe was excellent! The website reservation system does not seem to populate completely once you arrive at the location. This has happened to me multiple times. Not a streamline process as promised!

Peter P. 
Évaluation :
3

We reserved the truck in Canyon Country and then just before our pickup date we were told we needed to drive to Burbank to get the truck. We made the reservation 6 weeks before pickup and did not appreciate the extra travel required.

William K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vardan G. 
Évaluation :
3

My suggestion would be is to have hand trucks and accessories ready in the truck. I had to drive back and grab what I needed. Gas, milage, time etc, are being wasted.

PAULO G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam H. 
Évaluation :
1

Staff was fine, but the trailer had so many problems that it ruined the experience. We had to delay our cross country trip by 1 day until it was fixed. You need better maintenance checks before rentals go out.

Brian M. 
Évaluation :
2

The cargo van was absolutely dirty

Diego A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

Been renting from her for years now. I'm very pleased and I never had an issue.

Ara M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Azusa T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rebecca B. 
Évaluation :
5

Everything is ok

Tomas M. 
Évaluation :
5

Love Kim and her staff..super efficient and friendly!

Ronald W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfonso R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter P. 
Évaluation :
5

Kobe did a great job! He was a fantastic help in our rental process!

Joanne Y. 
Évaluation :
3

You fucking charged me for 2 rental periods when I had it less than 12 hours. Wtf

THOMAS M. 
Évaluation :
3

Service was prompt and courteous.

Peter S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin G. 
Évaluation :
3

Even with a reservation the vehicle was unavailable . One was found heading for Miami supposedly and was given to me. Car was clean however my concern is that I used my GPS to go from the uhaul to my hone and back. 18 miles each way and to pick up a table 8 miles away . I counted around 52 miles in my GPS and used less than a 1/4 of a tank. To my surprise the mileage on the car reflected 92 miles. I don't understand where the 40 miles appeared in the car. I think it's very strange, concerning and worries me that this could have happened or happened to others like that customer heading to Miami. The vehicle is AH81041 AZ plates. Consider yourself informed of this situation. Thanks GD

Genadio D. 
Évaluation :
5

Excellent service from kimberly.

Anthony M. 
Évaluation :
3

It was very difficult to return the trailer after hours. The return link did not work. No one at uhaul answered- there was a 35 minute wait to speak to someone. It took over an hour to return a little trailer.

Mark G. 
Évaluation :
1

The girl at the front desk was nice but she switched the truck I was renting which in turn I was charged for the wrong truck they had to refund the money and the only time I will rent again is from anywhere but UHAUL. Sorry but this is not the first time I or a family or friend has had issues with this company.

Ashley C. 
Évaluation :
5

A plus all day thanks ….💯💯💯🔥🔥🔥🙏🙏🙏🙏

DAVID M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hugo P.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

Almarosa V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Braulio R. 
Évaluation :
5

Great location and great customer service. Extend the office operation hours would be great.

Salvador T. 
Évaluation :
1

I hade to call the police on your manager.

Edgar Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zhilbert G. 
Évaluation :
1

I have schedule a 26' uhaul and I was told that the A/C did not work In the truck! The gentlemen in the front deck said we can find you another truck and he found one in canyon country and booked me a new truck. He only booked it for 10hrs and I told him I needed for 24 hrs!! He said it's ok they will give to you for 24hrs. So I drove down to canyon country uhaul and they told me I can only have it for 10hrs and the previous gentleman made a big mistake!! Then I had to drive all the way back Hollywood wy uhaul and the gentleman did not care that I have was driving back and forth to get a uhual. I ended up taking the truck with no AC. That site was terrible did not care to explain the proper way to check a truck or clean!

Cesar O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hrach P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven E. 
Évaluation :
5

The truck drove great and made our trip so easy

CHARLES E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter E. 
Évaluation :
5

TJ was super helpful and patient when assisting me.

Sabrina D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jelani B.  |  Premières impressions 
Évaluation :
1

This has been the worst storage and uhaul rental experience I've had out of all the times I've used Uhaul over the years. Honestly I'll never use Uhaul again because of it. The one way rental process was terrible. No one on the corporate side could figure out how to put the drop off location I requested. It took 4 phone calls to get someone that could do it. I went to the storage location and requested if they could they said to call corporate. After finally reaching someone who knew anything they inform me I have to drop it off by 9am on the due date. The documentation didn't mention the 9am time so I planned to drop off after work. But since I'd get charged an extra day I changed my meeting schedule so that I could come drop off the truck at 7am. Which I did. However. When I arrived there was only one employee who was cleaning a truck out. The drive was blocked. So I had to sit and wait 10 mins before I could pull in and drop off the truck. I dropped off the truck gave him the keys. And then a week alter get a bill for an extra day truck rental. He did not check it in until after 2pm thus I got charged an extra day because they don't do things timely at this location. I went in 3 times! Trying to get them to credit me. I emailed them(no response. . Called them. Every time they said the manager was out and couldn't do it themselves. I gave up and let them keep my. Money. I had a storage unit there. That I was slowly moving things out over about 4 car loads. EVERY single time I went there was only one employee always busy outside of the building so I had to stand and wait 10-15 minutes to get my "white lock" key to access my own stuff. They need help. Very poorly managed facility that needs staffing increases or changes. Clearly they need the money they stole from me for the extra rental day more than I do, hopefully they use it to help pay for additional staffing.

justin m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CECIL EDWARD G.  |  Expérience générale 
Évaluation :
5

It was a pleasure to have a storage at UHaul and the management and facilities were great to work with Very pleased

Mark B.  |  Expérience générale 
Évaluation :
5

great employees

marcia s.  |  Premières impressions 
Évaluation :
5

Good people, good facilities, never been to a better uhaul location.

Scott F.  |  Expérience générale 
Évaluation :
4

Really nice staff. Friendly and helpful. Clean and professional location.

Scott F.  |  Premières impressions 
Évaluation :
5

Jose and Tony were both great & professional. They were there for everything that i needed. Merci

Allan C.  |  Expérience générale 
Évaluation :
4

Great customer service! I had no problems with this UHaul facility at all. Very satisfied with the two months I needed a storage unit.

Thomas H.  |  Expérience générale 
Évaluation :
5

I received excellent customer service. The attendant was friendly and curious. I would recommend this location to my friends.

Abby Q.  |  Premières impressions 
Évaluation :
2

Every time it rained the water would go into the container and some of my things got ruined.

Erick C.  |  Expérience générale 
Évaluation :
5

Thanks for excellent service

GUADALUPE G.  |  Premières impressions 
Évaluation :
5

Tony is the man ask for him!

DAVID G.  |  Expérience générale 
Évaluation :
4

Nice staff thank you

WAHID B.  |  Expérience générale 
Évaluation :
5

Daniel and Tony could not be any more helpful. These guys worked their butts off and I had a wonderful experience. I could have never asked for better customer service. I will always recommend here.

Alex S.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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