The girl who hooked up the trailer was great.
Brian H.Customer Reviews for U-Haul Moving & Storage of Sunset Point / U.S. 19
Testimonials From Recent Customers
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Very nice staff!!!
Dorothe G.Please fix the app so it works for android users. I had to have a friend with an apple phone return the truck.
Matthew H.My fault for ordering one day contract had not received the dolly I ordered on the truck so everything took an extra day multiple calls from the drop off location requesting the truck back…..
SCOTT C.Great dependable equipment and nice enoloyees
Brian B.Owner was great and will be back to rent from this location!
Craig R.Clean the truck better in the cab... It was also plling to the right. It may need an alignment. Explain why the price went from $19,95 to over $100 for a 3 hr trip. C'mon. Really? You charge by the mile as well as by the day? Which one is it?
JASON J.Diana stands out to us as very friendly and thorough. She ensured our equipment was in great working order. All around high marks for this business!
TIMOTHY Q.The staff was excellent management is excellent and everyone is very helpful at all times. I'd like to save each one of them for what they did to accommodate my storage what's your company.
Leroy B. | Expérience généraleNo Problems.
Richard F.Friendly service, easy.
Robert L.Always good
SCOTT R.Mounted trailer on hitch, then found out trailer lights were not working. Had to change trailers. Manager Brianne Tremain was experienced, knowledgeable, pleasant and efficient. However, one of her employees was a poor communicator and had an ‘attitude'.
JOHN G.I've never had a good experience with uHaul. I keep coming back because the price is good, but it's just not worth it. As usual when I went to pickup my truck something prevented it from going as planned. This time my reservation was moved to a different location. Nobody thought it was worth it to let me know. This made my move start late. Also what's up with the $20 after hours service fee. Total BS.
Rich G.The 2 guys there were friendly and helpful and the equipment looked clean and organized.
JOHN C.Normally great, but I was given the WORST truck I've EVER had from uhaul for this trip. The truck should not have been rented out. No working windshield wipers, power steering was out, no alignment and when the truck was given to me or said “service now†on dash. When I asked about that, the girl told me “it don't matterâ€
WILLIAM F.My wife and I had just finished unloading a 20' Uhaul, we were drenched in sweat and wanted to get the truck returned before closing. We got to the shop 10 minutes before 7pm, closing time. The guy in the yard was already prepping for close and said that we couldnt return the truck in the office. It would have to be online because they were closing. I started doing the online return and there was a problem with the system caused by a mistake at the pickup office in Las Vegas. We went to another Uhaul office advertised as 24hr about 15 minutes away. It was no longer there. We went back to the first Uhaul, I parked the truck, and put the keys in the door slot. We went back the next day, and the lady in the office had taken care of everything. She figured out the problem and had already fixed it and billed me whatever was owed. She was great. Maybe for the next customer, dont turn them away if the shop isnt closed. I understand customers coming in at last minute and employees wanting to go home. I am in a similar business. But it is bad customer service to turn a customer away before closing because they might keep you after for a few minutes.
JAMES AARON S.This facility was under staffed resulting in a long equipment return. Some of the delay was due to the poorly working jack on the trailer.
Francis B.very friendly service from the guys today... thats much appreciated. equipment was in good condition. easy in and out
ROBERT L.This location and regional dispatch was very disorganized. Double booked our truck, when we went to pick it up at our reservation time after already being changed. The man said another couple called and was on their way in to pick up a 26 foot truck and asked if we could go to another location. Then he didn't keep the initial reservation it ended up costing us $376,32 more than when we reserved the truck, auto transport, and equipment. Then the regional dispatch called while I was in the uhaul store and the lady was very rude to me and told me she had closed my reservation because they needed me to go somewhere else nearly and hour away to pick up the truck. The lady was very rude when I told her that I already have a signed contract in front of me at the location in which I am at, she said it will not be honored and hung up on me. The location called their manager to confirm it will be honored and was approved by the manager. This has been by far the worst experience I have ever had with Uhaul in the 13 times I have moved between the military and civilian life. This pickup took over an hour to complete causing me to have to reschedule my movers and pay a fee for them to have to reschedule costing me more money once again. I will be filing a complaint regarding this matter.
CHRISTINA M.Excellent staff and service
IRENE P. | Expérience généraleThe person that waited on me both coming and going was very friendly ,pleasant , and very efficient..
Sheldon S.I had a reservation in for a truck for over a month. I was promised the day before I would get it for sure. On morning of reservation. I was called and told someone else came and got my truck. Unhappy yes. Never again U-Haul NJ
Rodney B.The regional traffic office relocated us to this location. When we get there we are told there is another couple coming later that morning and asked if we would pickup an hour north after we were already relocated. Then he calls the other couple in front of us, misplaced our reservation and had to do it as a walk in. It ended up costing us more money that our original quote by several hundred dollars. The moving company that came to load was 25 minutes late with no contact, at one point was caught throwing boxes and other belongings into our truck. So many examples of how Uhaul has gone down hill in recent years.
Kody M.The customer service that I received from multiple staff was excellent. I had an issue that required me to extend my rental twice and they obliged. Thank you for working with me during a stressful time.
JENNIFER C.Wipe down steering wheel and cup holders with sanitizer wipes.
UCHENNA A.The gas said it was at 3/4 tank and I approved it. However, sinn after a left the facility the gas needle moved to led than 3/4. Oh well. Other than that, great experience. Syst who helped me return it was wonderful. I don't remember his name.
Nick S.When I got the truck the paper said it was at 3/4 of a tank when in reality it was a little below 5/8. Upon returning I showed the clerk a pic I took before leaving. He said okay no problem. I look at my receipt today to see I was charged for 4 gallons of gas..??? He made no mention of charging me for gas yesterday. I only put 12 miles on it and put in two gallons on the way back. How does this make any sense. Is he claiming I brought it back at a 1/2 tank? This is the 2nd Uhaul I've rented in the past 5 days that the gas readings are inaccurate. Scamming people for expensive gas is not a way to run a business. How come it's alway less and never over? I would like a refund and a phone call. I've called multiple times with no answer. 727-515-4187
JULIAN S.Way over charged won't rent again. I've rented many times and this time I go over charged by $ 100 not happy it going to be a problem as in to get it back
ANGEL H.The employees are very unprofessional and when I arrived to return truck 5 mins before closing time they had door locked and said I needed to return online or come back tomorrow.
MICHAEL I.The people were nice and the truck worked great for our move. We did have issues with the recommended moving help that we paid for. They did not show up and did not answer text or phone calls. This caused us a delay -which cost us a night of pre arranged hotel expense and timing. I know they are not u-haul employees but your site recommended them and they should not be recommended to anyone.
DOUGLAS G.Keep up the personal touch and great sense of humor. It is greatly appreciated after a stressful day of moving.
EDITH L.It's very difficult now to reach the location. All calls seem to roll over to the call center and there seems to be a disconnect between what the call center says and what's actually happening at the location. It's never been a frustrating experience before, but it was very frustrating this time.
MONIQUE M.The manager, Breanna, is amazing. She was so helpful and accomodating in booking my Uhaul truck and storage unit. She even helped with a super smooth transfer when I ended up needing a bigger unit about a week and half later. I went to another U-Haul location to check it out because it would be closer to where I'm staying... I stayed at this location because of Breanna‘s professionalism and kindness. I also really appreciate the cleanliness and security of this location. I am so pleased and so grateful that this part of my move has been a great experience. Moving is hard enough and everyone at this location made it easier. Merci.
LAURA S.Repeat customer Short local hauls Always dependable location
SCOTT R.Very good experience installing a hitch !!
Shawn H.Everyone I interacted with at the pick up and drop off locations for the truck were very courteous and helpful.
FRED P.The two guys were not in the office, so I had to walk around to the back to find them in order for me to check-out my rental? Very poor customer service experience?
Manuel M.No suggestions. Everything went smoothy. Good customer service.
EDGAR A.I rented a trailer. I was in and out quickly for both pick up and return. I never touched the trailer as the staff made all the connections and disconnections upon my return. Very good experience.
PALM HARBOR UNIV H.brianna best service rep ever and i have used u haul about 8 times in 15 years, i should put it on speed dial!!!!
GLENN P. | Premières impressionsBien
THUY H.Brianna is an amazing manager. She is helpful and courteous. She is also a manager that is helping her employees and not afraid to get things done and gets things done. I went back to this location because of my first experience with her when I added a hitch to my car. I came back because of how she treated me. My recent experience with what I rented this time around just confirmed that Brianna was not just acting as a one off scenario. She provided me with the same consistency and excellent service to me as she did prior. I'm very happy and will return again when I need services you all offer at this location.
Edward A.No matter what situation this location faces they go above and beyond and I have found that All the u-haul rentals I have experienced always have gone above and beyond the last 30 years Everytime my family and I use them!
WILLIAM M.The location at Cleveland Street Clearwater FL helped me set this RSVP. It was a bilingual gentleman. He is a super hero! When I arrived to pick up the truck at the Sunset location, the staff was very helpful and understanding of my situation.
YESENIA R.Everything was great
DIANA G.Keep things going s you are. Quick service, easy transaction…in and out!
TIMOTHY T.N.D.
ELSI M.The employees at the Sunset Point and US 19 location were each very helpful and positive. Great experience overall.
lisa H.Distribution of equipment is a thought. This area was packed!
THOMAS STEVEN W.ðŸ‘
FRANCISCO A.The trucks are not cleaned very well, the windshield was filthy on the inside and made it hard to see when the sun struck the glass.
Thomas M.This team in Clearwater got me in and out faster than any time I've been. I came about a year ago and it took SO LONG to get a uhaul. I really appreciate the team that helped me out and they were really quick and efficient!!
NATALIE C.THIS uhaul LOCATION is run very well. The manager Brianna is super helpful and is respectful to customers, no matter how difficult they can be. I don't see people of her quality interacting with the public very often anymore. I have been impressed with how well she keeps her cool. I have another thing to say about the Uhaul phone system...When I have tried to call that office I ALWAYS get put through to your *800 number. Brianna said that her phone only gets calls from other Uhaul offices and Uhaul corporation. This is not fair to her office or the customers, I have found that I can call other Uhaul offices and talk to representives in this area.
ROXANNE H.Friendly workers, very helpful and knowledgeable, definitely returning to this UHaul. Had a great experience!
KIRA R.Professional and very courteous attendants, even though people where on line and waiting the attendants went above and beyond to keep everyone calm.
Alma F. | Premières impressionsVery happy with the size and cleaning of the storage,
Patricia M. | Premières impressionsThe facilities at this location are excellent! Its clean and the staff are pleasent to do business with.
Anthony M. | Premières impressionsBrieanna, was very nice, polite and helpful. It was an easy process getting our storage unit.
marc j. | Premières impressionsVery polite courteous and informative
Roch S. | Premières impressionshouse. Is an amazing manager with excellent helpful staff.
Philippe C. | Online Move InYour agent did an excellent job taking care of my needs and explaining procedures, and I was favorably impressed. But there were more customers than agents who could timely handle them.
Melanie M. | Premières impressionsGood afternoon, My unit was reserved on line from NH. My family handled the unit business in FLA. They told me the experience was "5 STAR"! Merci.
cristin h. | Premières impressionsFriendly, professional staff. Clean, well lit facility.
Marcia P. | Premières impressionsStaff was helpful and the grounds clean and easy access. They are average in terms of all over experience. I'm happy.
cynthia s. | Réservation