Customer Reviews for U-Haul Moving & Storage of Surrey

8 005 évaluations

13425 King George Blvd   Surrey, BC V3T2T8
(& 108th Ave)

(604) 585-4511

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(604) 585-4511

13425 King George Blvd
Surrey, BC V3T2T8
(& 108th Ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

They charged me extra i dont for what

Manvir M. 
Évaluation :
1

After booking a one way rental to Victoria bc everyone was reasonable in accommodating my requests for an early pickup on day of move. At the this location but advised it may be at another location for pickup. Not only was the pickup location a considerable distance away, it was for a 12 noon pickup. This seriously conflicted with all my plans. Due to this last minute awareness I was screwed. Ended up having to rent a uhaul, to accommodate my plans but had to return it to this location ended up I had to book two days instead of one an I had to double up very trips The uncaring of staff was total ignorance. Customer service at its lowest.. my expenses escalated and my satisfaction was crucified. Wow, what a terrible way. I will remember tmy dissatisfaction forever. This was one of the very worst stipulations I have ever in in countered. If I appear angry an humiliated, I most certainly am.

Stephan M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

michelle M. 
Évaluation :
3

Not charge people 3 times for one rental

christopher S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Baotian N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex F. 
Évaluation :
1

At the end of April, we booked a one-way 20ft truck and a auto hauler for June 14, 2022, in Niagara Falls. We received a call on June 10th that we would have to pick up the truck in Strathroy but we could have it one day early - June 13th. Due to the distance, the cost for fuel was $120 for our vehicle and a 5hr drive round trip. In addition, the cost for fuel for your truck was $100 to return to Niagara Falls. When we picked up the truck it was filthy dirty inside and out. It also had an engine lamp on and we were told to disregard the light, that it wouldn't bother the operation of the vehicle! On June 14th we were going to your Niagara Falls location to pick up the trailer but got diverted to your St. Catharines location. Again, more money for gas. While we were picking up the trailer the manager there used a reader to decipher the engine lamp. He said it could possibly affect the fuel mileage of the unit. He did try to find us another unit but none available. I know that I have the right to refuse the unit, but I had no choice as we had closed the deal on our home and had to be out on June 15th. So, we loaded up and started our journey to Coquitlam BC as our drop off point and where we tried to reserve a storage locker for one month, there were no lockers available. We found a storage facility in Surrey, and also set that place as a drop off point. After we unloaded the truck, we were told that we had to go to yet another location to drop off the truck and trailer. More gas and time! Our trip across the provinces the truck performance was uneventful until we encountered our first descend from a mountain, (8 % grade for 10km) we had overheated the brakes somewhat and had to pull over and wait for them to cool. Poor braking was reported at drop off point. The rest of the trip went very slowly for fear of the unit not stopping properly. Overall, our experience with U-Haul was not good. The cost of rental was more than we were quoted originally at the Niagara Falls store. Original quote was $ 3 400 for the truck and $394 for the trailer without any insurance. We paid extra for the insurance and we feel that we were over charged for the rental. When we disputed the costs, we were told to take it or leave it. Your customer satisfaction seems to be the very last thing anybody in your employ seems to worry about. We are terribly disappointed. Further, we cannot confirm if the engine lamp issue affected our fuel mileage as we had nothing to base it on. Trying to get a hold of someone via phone or email was nothing short of frustrating as we kept getting switched to a different traffic Centres. There is very little communication within your organization.

Richard B. 
Évaluation :
5

Will definitely rent again from this location.

Jeff W. 
Évaluation :
5

👍

Reaz J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dinc D. 
Évaluation :
4

there was a long wait to check in

Lionel G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shubham G. 
Évaluation :
1

The issue wasn't this location. It was the 2 hour driving delays caused by incorrect reservations, lack of inventory after pre booking, and incorrect charging making me wait on hold for over an hour combined.

ERIC K. 
Évaluation :
4

Hi, The inside of the windshield was very smeary. Nothing was wipe down in the cab. Inside the center console, there was a half eaten lunch from previous renter, plus there rental contract.

TERRANCE F. 
Évaluation :
5

Good service

christopher C. 
Évaluation :
3

The truck was clean but mechanical not good. Staff was helpful but slow. Only 1 person in the morning with a line out the door. Whe I returned the manager was helpful but the other front counter Girl was useless. Like she didn't wanna help anyone

shaun R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris M. 
Évaluation :
1

Got charged $100 cleaning fee for 20 minutes sweeping and moping

ALEXANDER P. 
Évaluation :
3

Customer service was a bit rude

Kyle C. 
Évaluation :
5

The after hours return was a wee bit difficult to follow. Kept thinking I needed to enter more personal info It should ask for contract number first then personal info

JUDITH M. 
Évaluation :
4

As per my reservation I had ordered a 20 foot moving truck. My 35 year old son volunteered to drive the truck for me since he has more experience driving these large trucks. As such, he came with me to register as the driver, and to pick up the truck, on the morning of our Moving Day. Not only is he more experienced driving larger trucks than I, he is also a whizz-kid when it comes to smart phones and online transactions. Since, much to my surprise, the entire check-out process was done online via a smartphone, with apps and texts and photos and things like that, I would have been totally lost without him doing it all for me on his smartphone. I do not have or use a smart phone, and as such would be completely clueless about the online transactions. Even the Pre-Delivery Inspection of the truck was DIY by means of a smartphone app and photos by my son, not an employee of the U-Haul location. To me, that just seemed like U-Haul is having their customers do their work for them. The interior of the cab and the furniture compartment had been effectively cleaned and sanitized. One question however. Why does U-Haul insist on including a dolly and a LARGE blanket "6-pack" in the truck when the customer specifically did not request them. Sure, they do not have to be used, but in a fully loaded 20 foot truck, they certainly do consume a large chunk of the available space. The vertically stored in-situ dolly, and its wheels, caused me some inconvenience when loading the last few items. I just wished it was was not there as I had requested. Anyways, besides the overwhelming use of IT to process the reservation, pick-up and return transactions, the rental of the U-Haul truck on our Moving Day was a success and we were even able to return it well ahead of schedule. I would certainly recommend this U-Haul location to other users, with the only caveat being that you must bring your smartphone and know how to use it.

Christopher R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Prab S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony L. 
Évaluation :
5

good job uhaul!good customer service.thanks

Amado V.  |  Expérience générale 
Évaluation :
3

I drove 170km and dropped the keys in before doing the mobile dropoff. So couldn't take the picture of the odometer. I got charged for 280km. That is impossible. Variance of 110km. I was helpless as I didn't had the picture.

Varinder Singh B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Navjeet S. 
Évaluation :
3

Have more than one person at the counter. Disappointing with the cost and trying to insure on a trailer.

Kelly W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jagdeep S. 
Évaluation :
3

When returning van program kept on freezing on me. I have to call you tomorrow because your program didn't work properly with gas tank. Picture will show proper amount but gas odometer kept on moving when I scroll the page

Richard V. 
Évaluation :
5

Everything was run professionally Thank you

Keith K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TATYANA D. 
Évaluation :
5

Smile

jonard C. 
Évaluation :
2

The actual fuel in the vehicle was much lower than shown on paper whe I pick it up.

Qi Z. 
Évaluation :
2

long line-ups, understaffed counter service , poorly maintained equipment

Richard B. 
Évaluation :
4

Have more customer service representatives available at the front counter right away. They're was only one rep at the counter, and after 50 minutes waiting in line, a second employee helped serve customers. Other than that, customer rep that helped me was very efficient and professional. It was a pleasurable experience overall.

Darren M. 
Évaluation :
5

Jai was fantastic, very helpful. Only issue was standing in line for almost 40 minutes to tender $5,69 is a bit rediculous as is having only one desk person to on the desk for the first 3 hours at the beginning of the month. As the first 5 days at the beginning of any month must be a very busy time for U-haul.

Brandee M. 
Évaluation :
5

There need to be more parking spots for customers.

Talha Q. 
Évaluation :
2

I would not recommend Uhaul. My order was canceled less than 1 day before pickup. No assistance provided and dealer wanted me to travel 6-8 hours to get trailer. Unacceptable.

Rakesh K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent K. 
Évaluation :
2

Long wait to get to the service counter. It would be helpful to have another person at the counter rather than the one that was there. The check-in process is so involved that each customer took about 10 minutes to be processed. I waited about 1/2 an hour to get the paperwork completed and I had used the online check-in procedure. You need to speed up the entire process. I likely will go to HD to rent my next trailer.

Don B. 
Évaluation :
5

Authorisation on CC is high. Charge of fuel is extremely too high nearly $85 that can fill a complete car not a 1 bar only ! The ad of $19,95 is just to catch you. Additions are pricy. My estimate was $50 that jumped to $164 because of fuel charge. I was not informed what fuel type they add. I can nit estimate and put wrong fuel that distroys the truck. I left it for them.

Raymond Issa H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandie M. 
Évaluation :
4

I had booked a 20 foot van 3 + weeks prior to my required date. I was told 2 days before "sorry, we no longer have a 20 foot van for you on that date .. anywhere in the lower mainland. I had to change my plans and make a Monday available for a move that I'd booked 3 weeks prior on a Sunday.

Mike L. 
Évaluation :
3

Deorderize the cabin after each use. The bio was so strong and uncomfortable to drive in from the previous driver(s)

Pei C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

edward I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cizary C. 
Évaluation :
2

I had requested a Furniture Dolly be included in my truck rental. At the front counter when I arrived, they stated that there were no furniture dollies available for rental, but there was one available for purchase and suggested I buy one. This was absolutely ridiculous and if I did not have a friend who also had a furniture dolly, my move would have been a disaster. If equipment requested is not available, notice should be provided far before, and if the equipment is literally sitting right there for purchase, good customer service would provide that furniture dolly for a rental.

Kevin L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAHIL S. 
Évaluation :
5

Just Continue doing excellent service to the costumers.

windy W. 
Évaluation :
3

I needed a 20ft truck after some stress and anxiety being told my reserved 20ft truck could be rented just not at 11am as reserved It was going to be at 5pm The agent miracously now could release a 10ft truck immediately For my reserved rental to be unavailable I was to receive a “$50 reservation credit” which today I received notification I am to receive Still no credit to my bank account I said 10miles of travel and the agent says put $20 then your not going to owe at the end of the day Funny the irony it's actual Uhual who overcharged me $62 DOLLARS !! Still waiting for the “sent refund” to actual credit my bank account as well as $50 More frustrating than you guys I had to return on Sunday rent a 10 foot truck incurred the cost again come up with the gas money and now sit with no money or gas to get to work this week because of the mishap with U-Haul the $50 credit was for the first rental the second rental yesterday should've been free including the gas

SUZANNE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gurmit D. 
Évaluation :
2

Don't book a 3pm return time along side a 3pm pick up time. I waited over an hour for the trailer to be returned. You had one employee trying to look after 6 people in line and the poor employee had to jump from kiosk to kiosk

Curran A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

reid T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tatyana D. 
Évaluation :
3

Hire more staff. Ensure units don't have flat tires when loaning out

Brian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENZELBERT A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohamed M. 
Évaluation :
4

More parking spots

Jorge Z. 
Évaluation :
5

Excellent service à la clientèle. Everyone was very friendly!

Andreas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gura C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Peter B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aleksandar R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Khanh T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allyson M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hemant J. 
Évaluation :
4

Everything was quick & easy. The one issue was having original reservation changed for unknown reason, then had to reschedule for a different day.

terry L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mohammad R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janet B. 
Évaluation :
4

We had initially requested an enclosed trailer several days before our reservation. Your main customer service advised you didn't have any (even an hour before on a phone call) so we were only left with the option to use an open utility trailer in possible rainy weather. Upon arrival at your Surrey location I noticed 2 enclosed trailers in your yard. Fortunately we were able to rent one - but there's a possible disconnect or miscommunication between your main call centre and your Surrey location on equipment. Your staff at the Surrey location were very helpful which was good.

Gerald C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SesiBhushan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMISLAV S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amit S. 
Évaluation :
5

Few more people on for returning of equipment. Took a little longer

JUDITH M. 
Évaluation :
2

They were unorganized and had trouble attaching the trailer to the vehicle

Paul B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brent A. 
Évaluation :
5

This location very good customer service every once should rent and will be happy just like me

Nha T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Japnish K. 
Évaluation :
1

Had to go to 3 locations before they would take a 5x8 trailer. Each place had space, but told us they didn't. NOT IMPRESSED! Especially with the cost of gas now. Totally turned us off from ever renting a Uhaul again! Shout out to the guy at the 13425 King George Hwy for being the one to accept it. Sorry to the guy at 84 ave where we lost our cool on him. By then we were so fed up with the service. He handled it well.

Ken D. 
Évaluation :
5

Fast, friendly and honest. Thanks guys!!

James T. 
Évaluation :
2

Give customer enough time to load instead of locking the doors at 7pm and kicking us out. Made the process miserable.

john M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
5

Very happy with my rental experience. I found the self check in and return very convenient.

Russell K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Karan S. 
Évaluation :
2

Customer service was bad. They made me wait while they were on the phone with someone else. Also, I don't like that they make you have a physical credit card. I already put my card info in online ahead of time, which seems to be useless when I got there and they needed a physical card. It's pointless.

Lianne O. 
Évaluation :
1

Not at all Worse store 2x. Bad service Many problems I faced

deanne G. 
Évaluation :
5

3 days a head I booked but the front desk lady said you didn't she looks like weird one but somehow the other one beside her she talked and understands everything going alright. Others services great & hopefully one day will back, Anyhow thanks so much  Thanks so Hagos.

robel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott F. 
Évaluation :
4

The staff were very helpful although there was only one employee and so many customers waiting. The staff on the lot were very helpful. However, I had reserved blankets and a dolly. The blankets were eventually provided but they did not have enough dollies. Also it was raining and my friend slipped on the ramp of the truck. You should consider alerting your customers and/or improve the surface. I would also like to mention that I had booked a larger truck in NV. When I changed the pick up date, the entire reservation was thrown out and I was left without a truck even though I had booked it 6weeks prior. You should put an alert on your website that IF YOU MAKE CHANGES TO YOUR RESERVATION YOU RISK LOSING IT. Your little blurb that a customer service representative will be in contact, is not helpful. So your staff is very friendly, but your reservation system needs work!!!

Sylvia J. 
Évaluation :
5

Staff at this location was very polite, friendly, and helpful!

Alan G. 
Évaluation :
4

Uhaul customer support in phoenix was the issue. Not the location. Worst experience ever.

Felisha B. 
Évaluation :
5

I had a loss in my family and was given extra time with no extra charge I will definitely come back I'm a happy customer Thank you very much

Tyson T. 
Évaluation :
5

The person that put trailer on car was very nice.

PHIL D. 
Évaluation :
2

Had to pick up way out of the way. The two Dollie's I reserved weren't available.

Randy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don W. 
Évaluation :
4

The process of returning after moving all day can be frustrating if your not prepared for it. Very exhausting.

Jeanine P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhaymar R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jitesh s.  |  Expérience générale 
Évaluation :
5

Only issue is how expensive it is. I bought a container so I don’t have to pay for ongoing storage

Dawn R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JUDY B.  |  Expérience générale 
Évaluation :
5

Access hours should be expanded than 7 am to 7pm.

DAKSH M.  |  Expérience générale 
Évaluation :
5

I only put the office hours are inconvenient because there was a couple times at the office closed early.

Tonya S.  |  Expérience générale 
Évaluation :
5

The staff at this location have been a GREAT pleasure to deal wit, over the last year and a half. Very pleasant, happy, as well with a sense of humour. It has been a great experience, storing my belongings in the unit, at this location. I'm sure to stop by, occasionally, just to say Hello.

Steven C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie L.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DUAN Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessie W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marina H.  |  Expérience générale 
Évaluation :
1

The UHAUL location on 84th Ave and King George messed up my storage reservation so I ended up at this location because it had a locker the size I needed. 3 other families were moving in at the same time, while one party was using all 3 carts and monopolizing the elevator. We complained to the front staff and finally were able to get to a cart. 1 elevator is no acceptable for a storage this size it was complete chaos. Once up to my locker another tenant had stuff all down the hallway. I cant wait to get my items out of this location. Even waiting to be processed the space is small and there as a line up of 5 people ahead of me. Im not happy with the service I received from UHAUL (either of the location).

Harpreet J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROHINI N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janette m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAKSH M.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIE R.  |  Expérience générale 
Évaluation :
5

Staff accommodated my needs and were quick to respond to most inquiries via email. I have to say the staff don't get enough credit, I mean the amount of crap they get from customers seems to go unnoticed by most... that being said, staff should not take other customers crap and pass it to the next... long story short, I can't give thanks to the extremely salty female csr (who knows why she is the way she is ), but BIG THANKS to the GM and AGM 

Jessica C.  |  Expérience générale 
Évaluation :
5

The manager, Glen, made things so much easy for movers like us! He is incredible with customer service

manolo P.  |  Expérience générale 
Évaluation :
4

Need more office staff on at one time. Wait times are way too long. I have stood in line up for a hour when I had an early pick up time.

Sylvia T.  |  Expérience générale 
Évaluation :
1

Every time I went to load/ unload my car your workers would block me in or park stupidly close to my car the last time I was there they double parked a truck for no reason there was 5 other stalls but wanted to park close to my car than help other clients in the office with booking trucks and taking payments but when I go inside to pay for the month they can't help me at all over all this was a really bad experience and will never come back. I would rather spend my money elsewhere

khalid g.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lannette M.  |  Expérience générale 
Évaluation :
2

Sat on hold days on end. Too many people too small of an accommodation you couldn't even drive on the lot embarrassing use of space. Greedy owners

Chrystal H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gary o.  |  Premières impressions 
Évaluation :
5

I would certainly recommend you, for your service is really great.

EDUARDO R.  |  Premières impressions 
Évaluation :
2

The storage locker leaked with some water damage to stored items. I expected little from Uhaul but was annoyed that I got less. Not even a condolences call from management. No acknowledment of liability I guess.

Peter K.  |  Expérience générale 
Évaluation :
1

under staffed very poor service main doors for moveout broken never using that location again

rose d.  |  Expérience générale 
Évaluation :
1

Why is it that I was able I reserve a storage unit online and had everything setup ready for a specific move-in date only to learn from the location staff that my reservation is not guaranteed and it's still first come-first serve basis which made me panic to rush down to the location to pay-in advanced just to hold my unit ahead of the date that I actually need to start the rental on. It feels very much like I got scammed.

Adam T.  |  Premières impressions 
Évaluation :
5

No lights in unit making it hard to see anything.

ERICK A.  |  Expérience générale 
Évaluation :
3

When I first opened the storage their was a transition in management. The alarm system was due for an upgrade it kept going off after hours even when i had 24h access. The management seems to change over often doesn't make U-Haul look very good to us renters. Upon me moving out i purchased boxes I had to park near King George as the workers had all their trucks parked In front of the main doors and visitor parking. I was struggling carrying the boxes out to my car and the 2 employee's standing talking one on their phone in front of the door backed out of my way rather than offering to help me. Then on moving out day again the trucks were parked in front of the loading doors. I asked if he could move the truck he said no not really and their was 3 empty spots for the truck. Over all U-Haul would be a great company if the staff was trained better and monitored.

amanda b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omar A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robyn b.  |  Premières impressions 
Évaluation :
1

i lost my keys and was told i could gain access to the locker myself by bolt cutters, grinder or locksmith. i had tools so i chose that option. ended up causing a little damage to the door and they charged me almost 1 000 to replace the door and did not accept any responsibility for the employee that told me i was able to cut the lock myself by sharing the cost of the replacement or anything. they are extremely rude men that work there and have horrible customer service and people skills.

phylisia r.  |  Expérience générale 
Évaluation :
2

The facility was maintained and clean however parking there was absolutely horrendous. They had way too many trucks parking around with rarely any parking spots open for our regular cars when we needed something from our storage units. Upon move out tbe staff was absolutely terrible and rude. We had 4 storage months for about a year paying over $400 a month for the units and when we went to move out the staff kept being rude to us because we we had our truck parked in front so we could load. Obviously moving out 4 units takes time. They kept rushing our moving guys and kept being rude during the entire process. Very poor customer service there.

beulah h.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marissa F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRAD M.  |  Expérience générale 
Évaluation :
5

Just need to give proper instruction for entering and leaving the storage,didn’t know have to sign out after accessing the storage.

ramon e.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DeVera N.  |  Premières impressions 
Évaluation :
5

No problems. No issues.

Melanie P.  |  Expérience générale 
Évaluation :
5

If you end your tenancey at the beginning of a new month you should only have to pay for the days used. Not the whole month

Corrina N.  |  Expérience générale 
Évaluation :
5

I have a great appreciation for the services the U-Haul has provided in having a safe secure facility to secure my personal possessions.. I will definitely recommend your company to family and friends

JANE SUSAN A.  |  Expérience générale 
Évaluation :
5

Between the convenience, the price, the manners of the staff, the frequent communication and more, I would very highly recommend uhaul and will gladly use uhaul again myself. Well done!!!

heather l.  |  Expérience générale 
Évaluation :
1

Lyrics/Letra Never again in my life I'm going to deal with U-haul, totally disappointed of this unprofessional company that overcharges my credit card even when I don't have any storage renting...

Ana Q.  |  Expérience générale 
Évaluation :
4

When I called team didn't seem to communicate with each other. Upon arrival team wakes around aimless didn't greet anyone 5 customers waiting in line. I had to ask your team to open till twice.

Jaylene H.  |  Premières impressions 
Évaluation :
5

Fast friendly staff helpful as well Thank you uhaul

Karen l.  |  Expérience générale 
Évaluation :
1

The moving was frustrated because U-haul in the last minute realized that they couldn't move out my U-box from the storage due to the door to access the storage was broken. Mr Mike was very nice and

Ana Q.  |  Premières impressions 
Évaluation :
5

I had an extenuating situation with my storage locker 150. Manager Ali and Fereza & Karin were so helpful and went above and beyond to help me with great compassion and kindness. God Bless you

yvonne a.  |  Expérience générale 
Évaluation :
4

Did not have to go to storage

Jack F.  |  Expérience générale 
Évaluation :
5

My experience with this U-Haul has and always been great I highly recommend anyone to use this place thank you U-HAUL

Cindy A.  |  Expérience générale 
Évaluation :
4

A mistake was made initially with me securing a 10X10. If there weren't any 5x10 available, I would have been hooped.

JOHN C.  |  Expérience générale 
Évaluation :
5

My overall experience with U-Haul Langley and Head Office was horrible as they took my reservation on moving day but had given the unit away by the time I arrived with my goods, but Surrey was great.

eric h.  |  Expérience générale 
Évaluation :
1

I will never use U-Haul again and I will encourage anyone who asks to use another storage facility.

james m.  |  Expérience générale 
Évaluation :
4

Service was actually excellent, once we got the miscommunication, straightened out, there seemed to be some confusion about how long the box was going to be away from your storage place.

David T.  |  Premières impressions 
Évaluation :
5

Excellent costumer service. Quick and thorough. Would recommend.

marjorie b.  |  Premières impressions 
Évaluation :
1

Could never get ahold of the location its self always got transfered to the call center . i live in toronto and my stuff was in b.c. so made it almost impossible to line up my moving company

BURT JOHN G.  |  Expérience générale 
Évaluation :
2

Over the time I stored with Surrey uhaul my pod was knocked over and damaged, I was told that my the contents of my pod would be up for auction because I was a day late, could not add access online

DWAYNE W.  |  Expérience générale 
Évaluation :
4

Very good customer seevice

Laura S.  |  Réservation 
Évaluation :
4

All of the staff members that helped me were kind and very helpful.

Jennifer S.  |  Réservation 
Évaluation :
1

UHaul has e-mailed me to ask me to comment on Ubox service in Surrey, B.C. I have never had a UBox there. I never booked any UHaul service in Surrey, B.C. UHaul online system is broken. Don't trust it

E. Glen p.  |  Expérience générale 
Évaluation :
1

My review for U-Haul is poor. Customer service was awful she set me up for a storage unit telling me it was free and when I got to the space it was $119.00. telling me it wasn't free so I went to PC

KARLA C.  |  Réservation 
Évaluation :
1

My experience with UHauil has been horrible. 3 Customer Action Reports I filed, that's how bad it was. Though I was compensated for the frustration and turmoil - I will never use them again.

Harpreet J.  |  Expérience générale 
Évaluation :
1

When we came to pick up our uship boxes. They were not ready for the time we were promised they would be ready. The boxes were loaded on the trailer incorrectly and needed to be reloaded... No space.

brendan K.  |  Expérience générale 
Évaluation :
2

Too expensive. Moving out should have been easy but your staff didn't close my account so I've been getting harassed to pay for it when I didn't have it

Candi W.  |  Expérience générale 
Évaluation :
5

I had a ferry to catch and the staff went out of their way to give me access to my unbox early. Very pleased.

Michael F.  |  Expérience générale 
Évaluation :
5

My experience was actually perfect. No extra charges... no penalties when leaving. Helpful and nice staff, I have nothing bad to say and highly recommend this facility

darlene s.  |  Expérience générale 
Évaluation :
1

Staff fooling around in vehicles. Only one trolley available to move my items. When asking staff for assistance they are nonchalant and surly. Not happy with the frequent price increases.

ANGELA B.  |  Expérience générale 
Évaluation :
3

I rented a locker for 1 month. Paid upfront and removed my items from locker on day my 1 month rental expired. I was continuosly sent emails and letters to say I owe for a late fee and the next month

CHRISTOPHER JOHN C.  |  Expérience générale 
Évaluation :
1

the worste customer service. no help. bounced around from one phone # to another. long waiting and uninformed staff. the manager at my location in my opion has been lazy attending my account

MELANIE P.  |  Expérience générale 
Évaluation :
4

Trouble getting a cargo trailer, Fri Surrey wrong trailer, Sat Coq trailer not returned, Mon Coq trailer not returned, Port Moody trailer lights broken, Langley got it. Great, helpful Reps. $50rebate

SANDRA N.  |  Expérience générale 
Évaluation :
1

Henrique has good customer service ; Jordan smith needs to accomodate "ALL Paying" customers and Dont kick out Paying customer if he doesnt have an answer . Adhere to Safety Protocols

LINH THUY H.  |  Expérience générale 
Évaluation :
4

Was good service...thank you

kim r.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Icône Ventes de camions
    Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

Retour
Haut de la page