Glass shards in the cab. Poor organization at pick up. Paid for a 4 hour 10-2pm reservation. Didnt leave the store until 1030 and was still expected to have it back by 2pm. One staff member kept letting his mask below his nose. No signage to help keep an organized lineup for social distancing. No wiping of the pay stations after use.
Location de camion de déménagement à Surrey, BC chez U-Haul Moving & Storage of Surrey
Déménagement en provenance/direction de Surrey, BC V3T2T8? Obtenez GRATUITEMENT des estimations de tarif pour la location de camion au U-Haul Moving & Storage of Surrey. Les camions de location
Obtenez GRATUITEMENT des estimations de tarif pour la location de camions de déménagement, de camionnettes et de fourgonnettes chez U-Haul Moving & Storage of Surrey
Camionnette Petits déménagements
Fourgonnette Petits déménagements
Camion de 10 pi D'un studio à
un appartement avec 1 chambre
Camion de 15 pi D'une maison avec 1 chambre
à un appartement avec 2 chambres
Camion de 17 pi Maison ayant jusqu'à 2 chambres
Camion de 20 pi D'une maison avec 2 chambres
à un appartement avec 3 chambres
Camion de 26 pi D'une maison avec 3 chambres
à une maison avec 4 chambres
Cliquez sur chacun des camions de déménagement ci-dessous pour connaître les caractéristiques techniques de chacun d'eux, comme les particularités de sécurité, la capacité de remorquage, la consommation de carburant et bien sûr, l'espace disponible selon les dimensions du camion. Chaque camion de location est offert à un prix unique pour vous aider à économiser de l’argent, du temps et de l’énergie pour votre déménagement à destination ou au départ de Surrey, BC.
Location de fourgonnettes et de camionnettes à Surrey, BC
Les fourgonnettes et camionnettes de location U-Haul de Surrey, BC sont idéales pour les projets d'amélioration domiciliaire, les livraisons et d'autres petits chargements. Louez une fourgonnette ou une camionnette pour économiser lors d'un déménagement ou de livraisons de courte distance. La location de fourgonnettes et de camionnettes est très populaire auprès des entreprises locales et des étudiants, comme pour les petits déménagements résidentiels à Surrey, BC V3T2T8. Nos fourgonnettes de déménagement en location sont équipées de la climatisation, de barres de protection pour protéger vos biens et d'une attache pour remorque de location.
- Barres de protection à l'intérieur des fourgonnettes
- Boîte automatique
- Suspension Gentle Ride
- V-8 économique en carburant
- SRS/Coussins gonflables
Évaluations des clients
My uhaul broke down, I'm unimpressed with the service and considering nothing was done for me despite having to wait an hour for the vehicle to be fixed I'll be sure to share this information with everyone I know.
The automated check in and vehicle inspection didn't work on my phone, none of the pictures I was trying to upload would go (despite being on the uHaul wifi). The woman at the counter asked an employee named Frank to do a manual inspection. He made me feel very stupid for not being able to find the vehicle ID number on the back bumper "see, it's right there!!" while pointing to a truck behind me that actually had a number on its bumper, as opposed to the truck I was looking at that didn't have a number. He also didn't think I would be charged for the small scratch I found on the front of the pickup, and when I insisted I get that written down just in case, he said "ok FINE" with attitude, resentfully smacked a sticker down on top of it and stomped away saying "GEEZ", without helping me complete the rest of the inspection. When there was an issue with the mileage of the vehicle being incorrect, again I tried to take a picture and again it failed, so I went back in to the office to see if the wifi strength would increase and send the picture. It didn't, so I asked the front desk woman for help AGAIN, because at that point I'd been trying to check out this truck FOR 50 MINUTES. She said "wasn't Frank helping you?" I told her he got angry and left halfway through the inspection, so she got someone else to help me. After A FULL HOUR I was finally underway. I ALMOST didn't make my elevator reservation time for my move because of the delay. When I got back, staff tried to charge me for 39.7 MILES at $0.79 per mile instead of 39.7 KILOMETERS at $0.49 per km. It took a full half hour to sort that out as well. I can forgive the rudeness/grumpiness of your staff because I'm sure you provide shitty working conditions at minimum wage, but your check-in process needs to be fixed and over-charging people for miles instead of kilometers and hoping they won't notice is NOT COOL. I wonder how many other people you overcharged that day and didn't notice? It's quite the racket you have going!
The manager was not helpful and accommodating enough to review and check the status of our rent. He was rude! In regards to our issue I would want to speak with higher authority than him. He introduced himself as Glen
Very good service!
Again you are a first class organization. First class from the first call to book the truck (knew exactly what I would be paying) , to finding a truck at a busy time for you, to dropping off the truck. It was so nice have air and cruise control on the truck. Thank you Gene
I have to wait a lot whenever I go there although I have reservation. The staff are great. Possibly they are short staffed and need more support.
There was an explained charge on my credit card for $44.58. This charge was not list on the invoice. This kind of dishonest practice does not reflect well on U-Haul as a company. Unfortunately I think a lack or organization amd clarity on the part of the branch staff is to blame.
Booked a truck at a different location, changed locations on me twice and changed the size of the truck
I won't recommend U-Haul to anyone in my circle. I have moved from one city to another and my drop off location was selected as per my choice on the day when I took the truck rental. When I went to Phantom Tires in Surrey to return back the truck they said they cannot take back my truck as they do not have space but the yard was empty and the store owner was playing playstation and was talking to me while playing which was so unprofessional. I called customer care where the agent told me to go to another location and no help was provided by the agent. I have given another location to return the equipment where I went and again they told me to return to a different location, went to third location and they told me they also do not have space. Lastly, I called again to customer service where the agent who was a scheduling representative was so rude to me that instead of empathy just started saying go to King George location. I again went to King George location and then my truck was retuned.
Staff was argumentative and uncooperative. No dolly available. Truck was under 1/8th of a tank Woman working behind the counter was yelling at other customers
Frank was obviously in a cranky mood and literally only sanitized the floor. I watched him. Both sides. Not the seats, not the steering wheel, but the floor. Then he made a dismissive gesture with his hand and walked away.
I was charged for the moving boxes but I didn't take it . I am not sure if that amount is returned back on my card . Can you please update me. Revert will be appreciated
You need to have more representative, why am saying that I line up for about 30min. We need to consider customer time. Thanks
make sure the exit is not blocked by incoming trucks, preventing people who are picking up from leaving.
The truck was old and needed to be replaced. The dollies i had pre ordered were all gone when I arrived to pick up the truck.
YOUR APP FAILED EVERY TIME 100%. FAILED AGAIN WHEN WE USED IT TO RETURN TRUCK YESTERDAY. PLS WAIVE YOUR $20 SURCHARGE OF KEY DROP ONLY NO USING APP (SUCCESSFULLY)
Put a sign outside to explain the return procedure
Amazing service. Will never go anywhere else
Unfortunately, I had to keep the van for extended time and didn't return it at the time I was supposed to. Next morning I called around 10 to inform Uhaul that I will be returning the equipment today but I was put on hold for a long time and I eventually had to hang up as I want to finish the moving. An hour later I received a call from Uhaul enquiring about the equipment return and I explained that my apologies I wasn't able to finish moving yesterday and that I will bring the equipment back by 4 pm. The person I spoke with wasn't pleasant in his or her tone and quiet rudely said â€œ you have to pay extra as we had to bump up another family looking for the van so it's going to be $50 plus rental fee for another dayâ€ I agreed and said I am fine with that, however, a little later I was driving by the location and saw at least 7 vans sitting in the lot so I think it's was not true that due to my non-compliance of returning the equipment on time Uhaul had to bump someone so penalizing me for paying extra $50 was justified. Nonetheless, I paid was I was asked to pay but my treatment wasn't really professional. I don't know if my feedback will be taken into account and improve customer service or it will end up in junk box I am more inclining to believe to the latter. Best wishes.
Liked the services.
Get better customer service reps
None. Thank you for the smooth transactions!
I asked for 48 hours. Didn't notice he only put 24 hours. Got a call to return truck by midnight. Still got charged for 48 hrs for their mistake. They made our move so much harder because the next day when we should have had the truck we were using our family van.