I rented from this location for 15 years. Every single year the price increased and in two of those years, the price went up twice in a calendar year. Every price increase was preceded by the identical pro-forma letter explaining why the price increase was justified. The lighting ballast outside of my locker was inoperable for more than six months. I complained at the local level several times and was continually told that it was being fixed. Eventually, I escalated the lack of lighting situation to U-Haul head office in the USA. I was rewarded with another price increase and another pro-forma letter justifying the increase. When I emailed the contact info on the letter to complain about the unjustified rate increase I received a bounce-back that the email address did not exist. I imagine it’s because the manager whose signature was on the letter was no longer employed by U-Haul — there had to have been at least 8-10 different managers over the span of 15 years. Pretty poor lack of professionalism to send out a letter using the signature block of someone who no longer worked there. For a period of time there was a strong odour permeating throughout the building. Imagine my shock when I went to unlock my locker but the key did not work. I went to the front desk and was told me that they had to cut the lock off all the lockers to find the source of the smell. No advance or subsequent notice was ever provided to me all the while U-Haul employees had access to my locker. Two doors down from my locker, someone had been living in a locker. It went on for years and may very well still be going on. I finally complained when one day I exit the elevator, round the corner and scream out as I see a man laying on his back on the cement floor. That same locker once had a woman inside of it with all of her laundry draped over the open door. The parking situation is terrible. There was never more than 8 spaces reserved for customers either going into the retail section of U-Haul or for monthly rental customers. For at least a dozen years, at least 3-5 of those spaces were regularly utilized by U-Haul employees. The same cars were always parked in those spaces every time I attended at U-Haul. When I complained about lack of parking I was told to “park on the road”. Like I’m supposed to haul a cart load of items through the parking lot, and down the road! More recently in the past year, customer parking has been reduced to 4 spaces with 2 of the spaces designated 15-minute parking. In the past two months I received the yearly pro-forma letter advising of the yearly rate increase and the justification for same. I attended in person at U-Haul to request a long-term loyal customer discount. I was told that the location had no ability to adjust prices in their system and that all prices were set by U-Haul in Phoenix, AZ. I was told to contact Phoenix which told me that all prices were set at the local level and Phoenix did not set prices. Phoenix offered to put me on a 3-way call with the manager in Surrey. The Surrey manager said the best he could offer was one month free and in the 2nd month the rate would return to the newly increased rate of $205/month. In order for me to get the month free, he would need to delete my 15 years of excellent payment history out of the computer. My credit card is auto-debited the 26th of each month. I gave notice that I would vacate my locker on the 24th. Due to a local bridge closure I had to move up vacating the locker by one week and I vacated it on the 17th. On the 18th, U-Haul phoned to ask if I had moved out of the locker. I confirmed that I had and I was told that they would remove me from the system. As far as I’m concerned I paid for the locker until the 26th. U-Haul has a lot of gall to remove me from their system 8 days early and probably with the intent to rent it out asap even if it’s earlier than the 26th. No offer from U-Haul to reimburse me one week of rental. Meanwhile, I have moved to another facility, for $30/month cheaper, plus 3 months at half price which equates to a $600 savings in the first year. This new facility is also very secure with dozens of cameras inside and out. The new facility did not charge me a penny to move in one week earlier despite my contract not starting until October 24. So happy to finally be rid of U-Haul and to spent $2,000+ annually at a more deserving facility (according to the recommendations I received on a local facebook group when I asked for storage locker recommendations).
BRENDA B | Expérience généraleSelf Storage Units in Surrey, BC, V3T2T8
U-Haul Moving & Storage de Surrey
Services dans cet établissement :
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Unités disponibles (toutes les dimensions sont approximatives)
Entreposage intérieur
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Petit
5 pi x 5 pi x 8 piEntreposage divers
Guide des tailles
Prix garanti pendant 1 an
Le prix mensuel reste le même pendant les 12 premiers mois.
- Tarif :
-
$144,95
par mois
- Intérieur
- Étage inférieur
- niveau rue
- Ascenseur
- Climatisation
Prix garanti pendant 1 an
Le prix mensuel reste le même pendant les 12 premiers mois.
- Tarif :
- 144,95 $ par mois
Il reste 1 unité(s)!
Louez maintenant pour sécuriser votre espace! -
Petit
5 pi x 5 pi x 8 piEntreposage divers
Guide des tailles
Prix garanti pendant 1 an
Le prix mensuel reste le même pendant les 12 premiers mois.
- Tarif :
-
$144,95
par mois
- Intérieur
- 2e étage
- niveau rue
- Ascenseur
- Climatisation
Prix garanti pendant 1 an
Le prix mensuel reste le même pendant les 12 premiers mois.
- Tarif :
- 144,95 $ par mois
Il reste 1 unité(s)!
Louez maintenant pour sécuriser votre espace!
-
Moyen
10 pi x 10 pi x 8 piMaison 2 à 3 chambres
Guide des tailles
Prix garanti pendant 1 an
Le prix mensuel reste le même pendant les 12 premiers mois.
- Tarif :
-
$264,95
par mois
- Intérieur
- 2e étage
- niveau rue
- Ascenseur
- Climatisation
Prix garanti pendant 1 an
Le prix mensuel reste le même pendant les 12 premiers mois.
- Tarif :
- 264,95 $ par mois
2 unitée(s) disponible(s)!
Louez maintenant pour sécuriser votre espace!
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Services at Other U-Haul Établissements
Évaluations des unités d'entreposage par les clients
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- 3,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisRaising the price all the time. Plus they put you on hold and never answer the call.
Laura M | Expérience généraleI've been with you guys for 6 years I'm not sure why you're asking about my move-in, only thing that's frustrating me is that I used to pay $145 a month and now I'm at 204 bucks a month.
Mark G | Premières impressionsUHaul sucks
TIMOTHY S | Expérience généraleJaico was amazing. He helped me with the move in and showed me how to log in and log out
FAYSAL K | Premières impressionsOverall everything was good except for the parking lot. The parking lot is absolute chaos 90% of the time that you go there. There is way too many trucks and way too few parking spots, people just park anywhere they want, that aspect of it made it quite unpleasant although everything else was quite good
Mathew B | Expérience généraleAwesome customer service went above and beyond for me and set me up with a storage unit. Workers had to stay late to accommodate me and I was very happy they did so. Amazing team
MICHAEL W | Premières impressionsAll the employees at this location are always super friendly, efficient and helpful!
Merajuddin L | Expérience généraleThe prices are too high when you rent for a longer time The increase for each year is too much
CHRISTINE A | Expérience généraleToo expensive
NAPOLEON V | Premières impressionsVery clean facility, well lit and always felt safe when using. Staff were friendly. One thing I would point out for review, I called the office and also walked in and spoke directly to someone about our departure. Was told everything would need to be removed February 28th to avoid March 1st billing. We did, luckily the rental unit we were moving into was vacant but did incur an additional days rent. On the 28th, when we notified the office on site that our unit was vacant she said we had until March 3rd. That misinformation was costly and unnecessary for us and should be addressed.
Joanne L | Expérience généraleI had a good experience and would highly recommend you. I rented in another storage before but your helpful staff, unit cleanliness and the fact that it is closer to my house are all benefits I have from doing business with you. Thank you to the staff I met, lady who helped me through the process as well the gentleman.
Gloria I | Premières impressionsI had no issue with U-HAUL at all since I started using its storage in 2023.
DANILO F | Premières impressionsOver the years of my rental my Visa card changed. I proactively went to facility and they messed up. Then after calling to straighten it out it was still messed up and I received late notices etc. My payment was Sept 10. I closed my locker on September 20th and did not receive any refund. Yet there was a couple inquiring and rented said locker. Double dipping???
JOANNE R | Expérience généraleThe staff is so friendly helpful and smiling. The area always so clean and pristine. Service impeccable. Employees and quality best I've ever seen which means well taken care of. Often happy to go above n beyond. Best storage ever.
Keith N | Premières impressionsthx for great service and experince
JOSHUA E | Expérience générale