Whenever I called the location at 13425 King George they were very helpful. Thank you Glen for helping make the necessary changes with the final bill. Thank You "all" for helping to take the stress out of moving!ROBERT G.
Customer Reviews for U-Haul Moving & Storage of Surrey
Pour nous contacter
Surrey, BC V3T2T8
(& 108th Ave)
Services dans cet établissement :
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
very efficient! checking others in, helping get others out, but still ran over to me and checked me in quickly. were friendly. Overall experience was great on all fronts. thank you.Mike P.
Someone need to go out with the costumer for the vehicle damage check....AMRO A.
Our whole experience was just a disaster truck had food and debris in the back of it not even cleaned we got out of the gateway and blew a tire that had a hole in it the auto transport had a broken spring and a blow no tire you guys want to build us extra money not to mention I emailed you back at the wrong pricing you don't even have the decency to get back to us if this bill is not cleared up I will be contacting a lawyer and better business bureauKelvin R.
Customer service, staff needs more trainingRana Kanwar Kash S.
Back door hard to closeGURVINDER B.
Le client n'a pas laissé de commentaire.GWANGOK C.
Le client n'a pas laissé de commentaire.Cheryl G.
Le client n'a pas laissé de commentaire.SIMRIN D.
Le client n'a pas laissé de commentaire.Juan M.
Le client n'a pas laissé de commentaire.MANJEET K.
More parking or move trucks being rented away from front door so can enter lot and access current parking.MARJORIE L.
my helper walked backwards into the two wheeled dolly and knocked it off the wall king george office in surrey took it off the bill now it is back again dated april 8Dennis D.
Le client n'a pas laissé de commentaire.maninder B.
Le client n'a pas laissé de commentaire.Tristan R.
Le client n'a pas laissé de commentaire.Christopher P.
Le client n'a pas laissé de commentaire.KAM K.
- more check-in staff. Had to wait over 20 minutes to be served.Carlos V.
The app didn't work for check in so it ended up taking over an hour to get the truck due to it being so busy.Lisa F.
Le client n'a pas laissé de commentaire.ROXANNE V.
Please post a sign (or maybe I didn't see it) at the main entrance off King George Blvd, redirecting rental returns to the East side entrance. While returning my vehicle late, I parked in a jam packed entrance driveway off KGB. Only when I was about to return the keys did I realize I had parked in the wrong place. So I considerately moved it. This was an amazing, outstanding service experience. I wish I could receive such service at ALL locations (Victoria, BC?)Wilfred W.
I had a reservation for April 2 for rental of a 6x12 cargo trailer for 4pm, I was contacted the day before and told it would not be ready until 6:45 which really impacted my schedule. I asked why but the girl did not know why nor did she know if there was another location that had a 6x12 cargo trailer. When I arrived the yard guy was put out because it was 15 mins before closing time. When we got to the trailer it was dirty ,I mean it looked like it somebody when 4x4ing through mud with it but I noticed it had brand new tires on it so I imagine they probably did not have time to clean it due to the fact it needed tires. I did recieve a text that said call to confirm reservation, was on hold for 1 hr and 15 mins. The attendant at the location had forgot to give me the 24 moving pads I requested, but I also forgot them as well. I got home and realized I did not have them. When we opened the trailer it also very dirty on the inside, my wife had to sweep it out prior tk loading our furniture. I tried to call the store but got put on hold again for quite a while, by this point it was past 7pm and store was closed. Had to wait until next morning to get pads. I showed up at 6:30 knowing the store did not open until 7 am, the attendant was very helpful and gave me the pads early so I could be on my way. Overall it was not terrible just a little frustrating. I think better communication with the store would be good. I will say that I had no issues with the trailer though, performed fine.I will require the use of a trailer again in the near future but I will need a bigger trailer and 6x12 seems to be the biggest available from uhaul.john H.
Le client n'a pas laissé de commentaire.JESUS VIDAL C.
I originally reserved a truck through the Uhaul app at a different location. When I went to pick the truck up at that location the app totally sucked and I couldn't pick up the truck as it wouldn't accept my postal code then wouldn't let me log in using my PW then wouldn't send me a code to change my PW. I became so frustrated with the app I went to this location where they were able to help me out. They were very helpful there but the Uhaul app sucks big time.CHRISTOPHER C.
Le client n'a pas laissé de commentaire.VINEET N.
Le client n'a pas laissé de commentaire.GAURAV Bakshi T.
Le client n'a pas laissé de commentaire.Kathleen L.
Le client n'a pas laissé de commentaire.Larry W.
Le client n'a pas laissé de commentaire.JAISHAN P.
Le client n'a pas laissé de commentaire.THOMAS JAMES C.
Service was really good , thanksnasser A.
I did not get the unit I had specified. I found the service to be slow.DAVID L.
Le client n'a pas laissé de commentaire.Joseph W.
Le client n'a pas laissé de commentaire.BRIAN C.
More staff on month end. Lady working the till was amazing, had two tills going and worked her butt off. But she can only do so much. Tried calling your head office to reserve and waits were insanely long.BRADLEY W.
Truck was greasy throughout interior.MICHAEL B.
Took 45 minutes standing in line to sign out truck.Then I returned it early but after closing and was tired and failed apparently to " check in" the 26 foot truck online ( truck was back after hours but almost 8 hours before had to be so they charged me an extra 20.00...I spoke with manager and he wouldn't drop the " charge " as " its" company policy.Thinking over the years of how I have spent thousands of dollars with them( as they can look up with drivers licence) I am very disappointed.Yet another way to gouge the exhausted customer of their cash.We rent these vehicles and do hard work with them and return them exhausted and tired and wanting to go home. Port Moody location I rented exact same truck and returned after hours and they never charged me this " fee"....Ill keep going there but now think very poorly of the uhaul location near the patullo...and it's a huge outlet.....beware as they are unreasonable and just spout off of the " company policy " I will contact the head officesRAE C.
more staff on hand, as this location always seems too busy for staff on handNeil U.
Le client n'a pas laissé de commentaire.TALEB H.
I tried calling them to ask if they had a late checkin and I also called to let them know that I was going to be late. I waited on the phone for two hours and no one picked up the phone. Then someone called me and told be I would be charged 200,00 $ an hour for being late. Went and returned it and the worker was very rude, very unprofessional. I would love for someone to call meCINDY H.
Firstly I booked a Uhaul over phone and they booked it but when I reached the place to pick up there was no one. The person I called said that location is closed. Then I went to another nearby Uhaul location and also tried to call the customer service they put me on hold for 25 minutes! I reached the location and told them my situation but the lady working there was getting mad on me as I was telling her my bad experience. I guess you should hire those people who can actually provide a good customer service rather than taking everything on them and showing me anger back! The lady was not at all professional as she started to argue with me and getting more rude while talking! It was my first time that I used Uhaul service and such a bad experience! Probably will never use your service next time.Vaibhav D.
Rude people and over charged me.ANTHONY D.
Le client n'a pas laissé de commentaire.Mahamadou D.
Le client n'a pas laissé de commentaire.alison C.
Very good service, no commentNAG K.
Le client n'a pas laissé de commentaire.Renato S.
Very nice staff. Good customer service. Overall experience with uhaul is excellent.Sukhdarshan S.
I had booked for self pick up at 7:45 am for 6 hours, due to technical glitch I was unable to pick up the truck I asked for help from Uhaul representatives over there, they tried but due to the glitch I was unable to do self pick up, at last I got truck at 10:30 am and was asked to bring it back by 2 but after huge discussion Uhaul representative said 3 pm is fine. which mean I had the truck only for 4,5 hours and which made things really difficult for me.Harnidhan S.
Le client n'a pas laissé de commentaire.Roby D.
Le client n'a pas laissé de commentaire.Abu B.
Awesome serviceSUKHVINDER G.
Very happy with the staff. But was really disappointed that I tried to rent from numerous other locations and had confirmed reservations but also had rented a furniture dolly. But first location they did not have the truck for me. Second location they did not have either the truck or a furniture dolly. Third location again only had the vehicle. Fourth location I just bought a furniture dolly as they had them all rented out. Not satisfied that I would get the rental reservation with the dolly confirmed but then either no truck or no dolly available. Staff at all locations were very apologetic and did try to help so am really happy with them but not happy with the process. Will continue to rent from u-haul though.DANIEL R.
Le client n'a pas laissé de commentaire.JOSEPH L.
Le client n'a pas laissé de commentaire.JOSHUA F.
Le client n'a pas laissé de commentaire.ROBERT S.
Le client n'a pas laissé de commentaire.Daniel P.
Le client n'a pas laissé de commentaire.Infant Xavier V.
the staff were amazing, however, the truck itself had broken parts inside the cab. Both Window rollers were broken, the drivers sun visor was broken and the drivers side mirror was so stiff, I wasn't able to adjust it. But, aside from the truck, the staff were great, very friendly. :)SUSAN E.
Le client n'a pas laissé de commentaire.Valerie N.
Le client n'a pas laissé de commentaire.Nene K.
The only issue I had was the â€œ Optionalâ€ 10,00 $ insurance. That trailer is not worth 45 000,00 $ U.S. I took the â€œ optionalâ€ coverage as I did not want to be charged that ridiculous amount of money should something had happened to me while I rented it. Other than that, the customer service was great. All the people were informative and helpfulKENNETH K.
Le client n'a pas laissé de commentaire.FRANCISCO M.
Le client n'a pas laissé de commentaire.BRANDON H.
I didn't say about coverage fees . I said to them to waive. But they charged me 15 $. It's disappointing.NIBIN J.
Le client n'a pas laissé de commentaire.Ledger R.
Workers are rude and unmotivated going to this location is a last resort. Me and my family have been yelled at by more than one employee even told I am not able to get reserved equipment. I've had to load trailers myself just to barely squeeze my way out of the overfilled lot which is near impossible even a skilled operator would rather not navigate. have been give dirty equipment would expect some actual change during covid but just as much mess as before. staff here have negative mindsets argue with you and each other over nothing. coming here is depressing which is unfortunate because its one of the most used and largest locations on this side of the river. Management needs to take serious action here I have been here over 10 times and never once had anything positive to say. My Mom is an optimist: she finds the good in everything, she finds no good in this place an; i wouldnt reccomend to my worst enemy yet alone friends and family travel or wait till another location has the equipment you need. Uhaul management needs to take a serous look into this locationJames P.
Le client n'a pas laissé de commentaire.MANJEET K.
Have the reservation ready and pulled out. I wasted one hour at pick up and 30 minutes dropping off. The lot is not organized. The lot is too small. Staff not ready. Then I left and was on the hwy and asked to return to switch out unit because they gave me the wrong one. All over a very bad experience.MATTHEW B.
Stay open later. :)CARLIE N.
Le client n'a pas laissé de commentaire.CHRISTOPHER H.
Le client n'a pas laissé de commentaire.YASER A.
Le client n'a pas laissé de commentaire.LOSA L.
Glass shards in the cab. Poor organization at pick up. Paid for a 4 hour 10-2pm reservation. Didnt leave the store until 1030 and was still expected to have it back by 2pm. One staff member kept letting his mask below his nose. No signage to help keep an organized lineup for social distancing. No wiping of the pay stations after use.Allan C.
Sat on hold days on end. Too many people too small of an accommodation you couldn't even drive on the lot embarrassing use of space. Greedy ownersChrystal H. | Expérience générale
Le client n'a pas laissé de commentaire.ABHINESH R.
My uhaul broke down, I'm unimpressed with the service and considering nothing was done for me despite having to wait an hour for the vehicle to be fixed I'll be sure to share this information with everyone I know.SEAN D.
Le client n'a pas laissé de commentaire.DANA R.
The automated check in and vehicle inspection didn't work on my phone, none of the pictures I was trying to upload would go (despite being on the uHaul wifi). The woman at the counter asked an employee named Frank to do a manual inspection. He made me feel very stupid for not being able to find the vehicle ID number on the back bumper "see, it's right there!!" while pointing to a truck behind me that actually had a number on its bumper, as opposed to the truck I was looking at that didn't have a number. He also didn't think I would be charged for the small scratch I found on the front of the pickup, and when I insisted I get that written down just in case, he said "ok FINE" with attitude, resentfully smacked a sticker down on top of it and stomped away saying "GEEZ", without helping me complete the rest of the inspection. When there was an issue with the mileage of the vehicle being incorrect, again I tried to take a picture and again it failed, so I went back in to the office to see if the wifi strength would increase and send the picture. It didn't, so I asked the front desk woman for help AGAIN, because at that point I'd been trying to check out this truck FOR 50 MINUTES. She said "wasn't Frank helping you?" I told her he got angry and left halfway through the inspection, so she got someone else to help me. After A FULL HOUR I was finally underway. I ALMOST didn't make my elevator reservation time for my move because of the delay. When I got back, staff tried to charge me for 39,7 MILES at 0,79 $ per mile instead of 39,7 KILOMETERS at 0,49 $ per km. It took a full half hour to sort that out as well. I can forgive the rudeness/grumpiness of your staff because I'm sure you provide shitty working conditions at minimum wage, but your check-in process needs to be fixed and over-charging people for miles instead of kilometers and hoping they won't notice is NOT COOL. I wonder how many other people you overcharged that day and didn't notice? It's quite the racket you have going!HEIDI F.
Le client n'a pas laissé de commentaire.Sanjeev K.
Le client n'a pas laissé de commentaire.Doug B.
The manager was not helpful and accommodating enough to review and check the status of our rent. He was rude! In regards to our issue I would want to speak with higher authority than him. He introduced himself as GlenEDISON C.
Very good service!VJACESLAVS J.
Again you are a first class organization. First class from the first call to book the truck (knew exactly what I would be paying) , to finding a truck at a busy time for you, to dropping off the truck. It was so nice have air and cruise control on the truck. Thank you GeneEUGENE O.
I have to wait a lot whenever I go there although I have reservation. The staff are great. Possibly they are short staffed and need more support.MEHRDAD M.
Le client n'a pas laissé de commentaire.Nematullah Y.
Le client n'a pas laissé de commentaire.TRONG D.
Le client n'a pas laissé de commentaire.MARLON L.
There was an explained charge on my credit card for 44,58 $. This charge was not list on the invoice. This kind of dishonest practice does not reflect well on U-Haul as a company. Unfortunately I think a lack or organization amd clarity on the part of the branch staff is to blame.AARON H.
Good jobNele T.
Le client n'a pas laissé de commentaire.JOHN H.
Le client n'a pas laissé de commentaire.Dennis D.
Le client n'a pas laissé de commentaire.Zain L.
Le client n'a pas laissé de commentaire.Douglas C.
Le client n'a pas laissé de commentaire.QAMAR-UZ-ZAMAN B.
Booked a truck at a different location, changed locations on me twice and changed the size of the truckTahir G.
I won't recommend U-Haul to anyone in my circle. I have moved from one city to another and my drop off location was selected as per my choice on the day when I took the truck rental. When I went to Phantom Tires in Surrey to return back the truck they said they cannot take back my truck as they do not have space but the yard was empty and the store owner was playing playstation and was talking to me while playing which was so unprofessional. I called customer care where the agent told me to go to another location and no help was provided by the agent. I have given another location to return the equipment where I went and again they told me to return to a different location, went to third location and they told me they also do not have space. Lastly, I called again to customer service where the agent who was a scheduling representative was so rude to me that instead of empathy just started saying go to King George location. I again went to King George location and then my truck was retuned.Raghu N.
Staff was argumentative and uncooperative. No dolly available. Truck was under 1/8th of a tank Woman working behind the counter was yelling at other customersTHOMAS E.
Frank was obviously in a cranky mood and literally only sanitized the floor. I watched him. Both sides. Not the seats, not the steering wheel, but the floor. Then he made a dismissive gesture with his hand and walked away.Aric F.
I was charged for the moving boxes but I didn't take it . I am not sure if that amount is returned back on my card . Can you please update me. Revert will be appreciatedBHUPINDER P.
You need to have more representative, why am saying that I line up for about 30min. We need to consider customer time. ThanksKuol R.
Le client n'a pas laissé de commentaire.gary o. | Premières impressions
I would certainly recommend you, for your service is really great.EDUARDO R. | Premières impressions
The storage locker leaked with some water damage to stored items. I expected little from Uhaul but was annoyed that I got less. Not even a condolences call from management. No acknowledment of liability I guess.Peter K. | Expérience générale
under staffed very poor service main doors for moveout broken never using that location againrose d. | Expérience générale
Why is it that I was able I reserve a storage unit online and had everything setup ready for a specific move-in date only to learn from the location staff that my reservation is not guaranteed and it's still first come-first serve basis which made me panic to rush down to the location to pay-in advanced just to hold my unit ahead of the date that I actually need to start the rental on. It feels very much like I got scammed.Adam T. | Premières impressions
No lights in unit making it hard to see anything.ERICK A. | Expérience générale
When I first opened the storage their was a transition in management. The alarm system was due for an upgrade it kept going off after hours even when i had 24h access. The management seems to change over often doesn't make U-Haul look very good to us renters. Upon me moving out i purchased boxes I had to park near King George as the workers had all their trucks parked In front of the main doors and visitor parking. I was struggling carrying the boxes out to my car and the 2 employee's standing talking one on their phone in front of the door backed out of my way rather than offering to help me. Then on moving out day again the trucks were parked in front of the loading doors. I asked if he could move the truck he said no not really and their was 3 empty spots for the truck. Over all U-Haul would be a great company if the staff was trained better and monitored.amanda b. | Expérience générale
Le client n'a pas laissé de commentaire.Omar A. | Expérience générale
Le client n'a pas laissé de commentaire.robyn b. | Premières impressions
i lost my keys and was told i could gain access to the locker myself by bolt cutters, grinder or locksmith. i had tools so i chose that option. ended up causing a little damage to the door and they charged me almost 1 000 to replace the door and did not accept any responsibility for the employee that told me i was able to cut the lock myself by sharing the cost of the replacement or anything. they are extremely rude men that work there and have horrible customer service and people skills.phylisia r. | Expérience générale
The facility was maintained and clean however parking there was absolutely horrendous. They had way too many trucks parking around with rarely any parking spots open for our regular cars when we needed something from our storage units. Upon move out tbe staff was absolutely terrible and rude. We had 4 storage months for about a year paying over 400 $a month for the units and when we went to move out the staff kept being rude to us because we we had our truck parked in front so we could load. Obviously moving out 4 units takes time. They kept rushing our moving guys and kept being rude during the entire process. Very poor customer service there.beulah h. | Expérience générale
Le client n'a pas laissé de commentaire.Marissa F. | Expérience générale
Le client n'a pas laissé de commentaire.BRAD M. | Expérience générale
Just need to give proper instruction for entering and leaving the storage,didn’t know have to sign out after accessing the storage.ramon e. | Expérience générale
Le client n'a pas laissé de commentaire.JOHN M. | Premières impressions
Le client n'a pas laissé de commentaire.DeVera N. | Premières impressions
No problems. No issues.Melanie P. | Expérience générale
If you end your tenancey at the beginning of a new month you should only have to pay for the days used. Not the whole monthCorrina N. | Expérience générale
I have a great appreciation for the services the U-Haul has provided in having a safe secure facility to secure my personal possessions.. I will definitely recommend your company to family and friendsJANE SUSAN A. | Expérience générale
Between the convenience, the price, the manners of the staff, the frequent communication and more, I would very highly recommend uhaul and will gladly use uhaul again myself. Well done!!!heather l. | Expérience générale
Lyrics/Letra Never again in my life I'm going to deal with U-haul, totally disappointed of this unprofessional company that overcharges my credit card even when I don't have any storage renting...Ana Q. | Expérience générale
When I called team didn't seem to communicate with each other. Upon arrival team wakes around aimless didn't greet anyone 5 customers waiting in line. I had to ask your team to open till twice.Jaylene H. | Premières impressions
Fast friendly staff helpful as well Thank you uhaulKaren l. | Expérience générale
The moving was frustrated because U-haul in the last minute realized that they couldn't move out my U-box from the storage due to the door to access the storage was broken. Mr Mike was very nice andAna Q. | Premières impressions
I had an extenuating situation with my storage locker 150. Manager Ali and Fereza & Karin were so helpful and went above and beyond to help me with great compassion and kindness. God Bless youyvonne a. | Expérience générale
Did not have to go to storageJack F. | Expérience générale
My experience with this U-Haul has and always been great I highly recommend anyone to use this place thank you U-HAULCindy A. | Expérience générale
A mistake was made initially with me securing a 10X10. If there weren't any 5x10 available, I would have been hooped.JOHN C. | Expérience générale
My overall experience with U-Haul Langley and Head Office was horrible as they took my reservation on moving day but had given the unit away by the time I arrived with my goods, but Surrey was great.eric h. | Expérience générale
I will never use U-Haul again and I will encourage anyone who asks to use another storage facility.james m. | Expérience générale
Service was actually excellent, once we got the miscommunication, straightened out, there seemed to be some confusion about how long the box was going to be away from your storage place.David T. | Premières impressions
Excellent costumer service. Quick and thorough. Would recommend.marjorie b. | Premières impressions
Could never get ahold of the location its self always got transfered to the call center . i live in toronto and my stuff was in b.c. so made it almost impossible to line up my moving companyBURT JOHN G. | Expérience générale
Over the time I stored with Surrey uhaul my pod was knocked over and damaged, I was told that my the contents of my pod would be up for auction because I was a day late, could not add access onlineDWAYNE W. | Expérience générale
Very good customer seeviceLaura S. | Réservation
All of the staff members that helped me were kind and very helpful.Jennifer S. | Réservation
UHaul has e-mailed me to ask me to comment on Ubox service in Surrey, B.C. I have never had a UBox there. I never booked any UHaul service in Surrey, B.C. UHaul online system is broken. Don't trust itE. Glen p. | Expérience générale
My review for U-Haul is poor. Customer service was awful she set me up for a storage unit telling me it was free and when I got to the space it was 119,00 $. telling me it wasn't free so I went to PCKARLA C. | Réservation
My experience with UHauil has been horrible. 3 Customer Action Reports I filed, that's how bad it was. Though I was compensated for the frustration and turmoil - I will never use them again.Harpreet J. | Expérience générale
When we came to pick up our uship boxes. They were not ready for the time we were promised they would be ready. The boxes were loaded on the trailer incorrectly and needed to be reloaded... No space.brendan K. | Expérience générale
Too expensive. Moving out should have been easy but your staff didn't close my account so I've been getting harassed to pay for it when I didn't have itCandi W. | Expérience générale
I had a ferry to catch and the staff went out of their way to give me access to my unbox early. Very pleased.Michael F. | Expérience générale
My experience was actually perfect. No extra charges... no penalties when leaving. Helpful and nice staff, I have nothing bad to say and highly recommend this facilitydarlene s. | Expérience générale
Staff fooling around in vehicles. Only one trolley available to move my items. When asking staff for assistance they are nonchalant and surly. Not happy with the frequent price increases.ANGELA B. | Expérience générale
I rented a locker for 1 month. Paid upfront and removed my items from locker on day my 1 month rental expired. I was continuosly sent emails and letters to say I owe for a late fee and the next monthCHRISTOPHER JOHN C. | Expérience générale
the worste customer service. no help. bounced around from one phone # to another. long waiting and uninformed staff. the manager at my location in my opion has been lazy attending my accountMELANIE P. | Expérience générale
Trouble getting a cargo trailer, Fri Surrey wrong trailer, Sat Coq trailer not returned, Mon Coq trailer not returned, Port Moody trailer lights broken, Langley got it. Great, helpful Reps. 50 $rebateSANDRA N. | Expérience générale
Henrique has good customer service ; Jordan smith needs to accomodate "ALL Paying" customers and Dont kick out Paying customer if he doesnt have an answer . Adhere to Safety ProtocolsLINH THUY H. | Expérience générale
Was good service...thank youkim r. | Expérience générale
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