Customer Reviews for U-Haul Moving & Storage of Takoma Park

13 989 évaluations

6889 New Hampshire Ave   Takoma Park, MD 20912
(On the corner of New Hampshire Ave and East West HWY)

(301) 270-6400

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(301) 270-6400

6889 New Hampshire Ave
Takoma Park, MD 20912
(On the corner of New Hampshire Ave and East West HWY)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar M. 
Évaluation :
5

Efra, Charlene, Rhoderic are great excellent workers

Hector R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIRIAM S. 
Évaluation :
3

The truck needed a front in alignment there was hardly any way to keep the truck safely on the road. It was a very dangerous ride but it was too late for me to bring back because I had to test it on the road before I found this out

SOHNA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER T. 
Évaluation :
3

Drop off was OK but unsettling. They said to leave the truck with keys. No receipt. I suppose that's convenient but I walked away wondering if it was actually logged back in good shape and what to do if there was a dispute. Also, the online experience was not so great. The first notification after drop off looked like my original rental agreement, no actual usage info. I got the real summary with usage about a day later. Now I'm holding my breath on how the toll billing will work.

STEVENROBERT H. 
Évaluation :
4

When I get the message on the mobile app to skip the line, why am I ignored when I stand clearly to the side. The last 4-5 times, I gave and stood in line. It's annoying. I know they see me. You have to do a better job of solving this problem. I've had this issue at multiple U-Haul locations.

In Won C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine G. 
Évaluation :
3

The self-serve app needs to be updated! It does not work properly with android smartphones. Thank goodness my husband was picking me up after returning the van, because I ended up needing to use his iPhone to complete the process. It simply would not work on my android phone. He recalls that we had this exact same problem a few years ago too, when we both had android phones. Please fix! Oh, also, in the dark, I must have accidentally hit the panic button on the key but nothing successfully turned it off until I started the van back up. it might be helpful to provide some "getting to know your van" information as part of the rental. Did I miss that? Thanks!

Bonnie S. 
Évaluation :
4

Comprehensive and helpful.

Etienne E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDDY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew G. 
Évaluation :
4

Your online interface is awful - you need an app and to improve rbis part of the experience.

Hilary S. 
Évaluation :
1

The cargo van I rented lacked any operable turn signals, which I did not discover until I was too far away to return the vehicle. Is it too much to ask that rented vehicles be in SAFE OPERATING CONDITION?! Was exposed to pretty severe hazards (and could have been stopped by law enforcement) by this lack of attention to routine, proper maintenance. Totally unacceptable!

Thomas S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TARA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD E. 
Évaluation :
3

Reserved a truck online and after arriving was told no truck was present at the location and I would have to go to another location. I didn't get notified until 30 min after my pick up time - when I had already arrived. Not the location's fault but you don't ask about that

JASON G. 
Évaluation :
4

Vehicle was well maintained but not clean on exterior

Donald W. 
Évaluation :
3

Get updated or we'll maintained vehicles. Also, train the employees in providing great customer service.

NATALIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUBEN C. 
Évaluation :
1

I tried not to give negative reviews as I know the new staff works really hard but the GM always has a very negative attitude he is very lucky for having a great group of people that looks after him. He assigned me a duty and recently return truck but his staff noticed and came to apologize for him - this location is very convenient for me but this is not the first time he does something like it - for what I saw he creates a very unhealthy environment for customer and staff

Nery S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brittany D. 
Évaluation :
4

Luz de motor estaba encendida Solo la apagaron y encendió otra vez

JOSE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stuart C. 
Évaluation :
5

Everything is good go by this way

TESFAYOHANS T. 
Évaluation :
5

Your on-line registration form does not recognize Firefox browser at the final "read terms" check boxes.

HARRY E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT G. 
Évaluation :
4

Sooo many temporary workers hanging out all over parking lot area.

Kristen A. 
Évaluation :
4

The bed of the truck was a bit dirty and the cab had a strong smell of cleaning chemicals, but otherwise we had a good experience. Merci!

BRADLEY K. 
Évaluation :
5

The service team's knowledge really put me at ease, and everyone I interacted with at this location has excellent customer services skills.

NICOLE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KAREN W. 
Évaluation :
3

Reserved equipment but some unavailable. Equipment not in truck upon arrival. Confusion with truck because I was checking in on app and it was also being checked in fir someone in person.

Zachary S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

VICTOR R. 
Évaluation :
4

Service was quick worker were efficient.

Genia T. 
Évaluation :
4

N.D.

ANTONIO S. 
Évaluation :
3

Everything about the facilities was great, just that it was hard to navigate around on the street

KELLY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT MICHAEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randa H. 
Évaluation :
1

The equipment was un safety , the change was broken l'm no be available to towing the car safety , I tetenendef the equipment and I no be abihavelevo to use it tank's I'm was good.

GUARIONEX I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cecilia R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don B. 
Évaluation :
3

The interior of the trailer smelled like gasoline. There were packing blankets inside that I believe were the origination of the smell. But the lack of service/support was a bit disappointing.

HARRY H. 
Évaluation :
5

Customer service on point! They get you in and out no hassle and the prices are more than reasonable!!

EBONY T. 
Évaluation :
4

The wifi is weak and spotty at this location, which made the online return process frustrating because it kept disconnecting me so I'd have to start over. If it is going to be required for after hours returns, with the threat of a 20 $fee if I leave the keys but don't successfully complete the online return process then you need to ensure you provide strong stable wifi so my mobile device can do it

REBECCA S. 
Évaluation :
4

The driver's side door window handle kept falling off!

THOMAS B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

EDMOND K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vladimir B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HOPE M. 
Évaluation :
4

The truck was filthy and operated very slow and had terrible gas mileage. I would improve because I'm choosing Penske next time.

Nicholas N. 
Évaluation :
2

I forgot my hitch ball. I had to go back and get it. Due to traffic, it took an hour. I asked the manager to adjust my return time accordingly. He declined. I had to rush to get it back as I rented it for 24 hours.

NAGESH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUE W. 
Évaluation :
4

Best customer serves would be recommended and some sort of compensation for all of the inconvenience would be nice. Being that I have been renting from U-Haul for over 10 years.

Yaneudis A. 
Évaluation :
5

Used them twice. The easiest uhaul rental experience I have ever had.

Denise C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dee L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLARE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARELIS N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BEDNAH O. 
Évaluation :
5

good and smooth experience. Thank you!

Bira T. 
Évaluation :
2

Scary, dirty location. People leaving broken sharp plastic in the drive up area instead of throwing it out. Would not accept return of defective item purchased in Texas (the “smart move” tape which doesn't actually work as tape and comes off Uhaul boxes 20min after being placed on boxes)

Anna B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
3

The truck I received was clean but very old. The lights in side the cargo did not work. They were burned out. It was difficult to unload in the dark. I returned the truck early in the evening rather than the next day at noon. Thinking that I was being nice and someone else can use the truck. Well I was charged 20 dollars after hours fee. What! I will not be using UHAUL again.

KARINA B. 
Évaluation :
1

Keep the only order and not look to charge extra

MARTHA V. 
Évaluation :
5

Happy

JOSUE P. 
Évaluation :
5

Charlene is an excellent member of your staff!!!

ARTHUR D. 
Évaluation :
4

Didn't have a Dolly as requested.

DENISE G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brandi S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ebony E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linden T. 
Évaluation :
4

The windshield was very dirty

Julie W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Briana B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENMAR B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TYLER M. 
Évaluation :
5

Great driver. Felt very happy and confident in the person who dropped off and picked up my U-Haul box.

Christopher C. 
Évaluation :
3

1st truck was dirty and smelled Second truck alignment was off and was overchard for equipment

Francis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORRAINE D. 
Évaluation :
5

The experience to pick up and pack the U-Box and return to the Tacoma Park facility was easy and very smooth. However, we were never notified when the U-Box arrived at it's expected destination in Webster, TX. From the original reservation, we expected the U-Box to be delivered and available on October 18. However, when checking in with the U-Haul facility in Webster we eventually found out that the U-Box had been delivered to them more than one week earlier! We were never notified. I made several calls to U-Haul trying to find the status of my U-Box while in transit, but I could never get any real information. Since we had to make arrangements to borrow a pickup with a trailer hitch to retrieve the U-Box, it would have been nice to know when to expect it throughout the transit. We would have much rather had the contents of our U-Box made available to us as soon as it arrived in Webster (even if it arrived early) than to have to wait the original amount of time and have the U-Box simply sitting at that facility. Two things - we should have been notified once it was delivered to its final destination, and there should be some tracking method available to see the progress of the shipment (as I am sure that U-Haul keeps good logistical records of everything that it moves). The customer should have access to information about their move. One last thing - the local Webster U-Haul location had their phone set to transfer all incoming calls to the nationwide call center for U-Haul - which made it very inconvenient to contact someone at that location directly. After several phone calls over a couple of days, I finally had to drive down to the location in person to find out that our U-Box had arrived a week earlier. Not very customer friendly when you have to drive to the location in order to talk to a person at the facility.

Mark K. 
Évaluation :
3

This was not a good experience from the start. i arranged for a ubox at a location nearest me only to discover--without any notice from u haul--that the pick-up location had changed and i had to drive an extra hour to pick up the box. although the supervisor ok'd drop off at the original Maryland location, there was much confusion. the box seems to have been shipped on time, but the website never changed from stating the box was in storage at Takoma park. i was never notified (email, txt, or call) that the box arrived; i had to track that down. i indicted that email was the preferred contact method. the website never updated from a status of 'storage in Takoma Park.' there was no response to email inquires, no response to website contact and the status remained 'storage in Takoma park.' we discovered the box was delivered only because i got an additional 125 $storage charge in Colorado. then once we confirmed it was in CO at pickup we were told it was not there, and that it was being shipped back to Maryland as no one picked it up??!! Tim Doehler in CO was most helpful in getting this untangled. we got the box about ten days later once it was located. we are also being refunded the storage charge. if uhual is going to use technology (email, website etc.) someone needs to e sure it is working (and no, emails did not go into spam or junk file.) thank you

Marianne E. 
Évaluation :
1

The hold exchange has left me not wanting to rent or advise anyone to rent from this company.

JUSTIN Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine H. 
Évaluation :
5

M alstpn

MELVIN A. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DANIEL H. 
Évaluation :
1

Excessive aggression, Relentless harassment, FRAUDULENT OVERCHARGE!!! DISGUSTING experience which made me believe this is not actually part of UHAUL! Also, there appears to be a prostitution ring operating out of the Takoma Park UHAUL!!!!

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Molly F. 
Évaluation :
3

The truck I got only had a quarter tank of gas in it. This is obnoxious: 1. It means that I need to worry about gas when I'm driving and potentially fill up twice for an in-town move. Highly inconvenient. 2. If I return a truck with less gas than I started, I get charged a fee and for the gas. Turns out that money isn't being used to actually put gas in the trucks! Also wouldn't recommend using online check-in here -- huge lot, you'll end up needing to ask someone for help finding a truck, and then walk back to the store to get the keys anyway.

Yevgeny S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONY Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THERESA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lando M. 
Évaluation :
5

The vehicle was not that well maintained. It has lots of scratches and dents. I'm sure the goal is to repair as little as possible but having to identify all the dents and scratches so not to be swindled is a burden and indicates that customer service is not a high priority.

MARK S. 
Évaluation :
5

Some employees plus the managers need to have better customer service. They are very rude to customers and they were rude to me as well.

JOSE A. 
Évaluation :
5

Excellent customer service by Efran.

Yared G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Trevor H. 
Non les évaluations ont été soumises pour cet établissement.

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