Customer Reviews for U-Haul Moving & Storage of Takoma Park

14 910 évaluations

6889 New Hampshire Ave   Takoma Park, MD 20912
(On the corner of New Hampshire Ave and East West HWY)

(301) 270-6400

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(301) 270-6400

6889 New Hampshire Ave
Takoma Park, MD 20912
(On the corner of New Hampshire Ave and East West HWY)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Milton D. 
Évaluation :
2

Using the app was difficult but the line inside the store was slow. I was charged for gas despite returning gas tank to pre-departure level.

Tim N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARGARET F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kim H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alex A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James D. 
Évaluation :
5

Everything is ok

Kevin H. 
Évaluation :
3

The van was not clean when I got it. Had to clear out candy wrappers and some other items. Including my hands being dirty from the steering wheel. Nice people and the van ran perfectly but the cleanliness concerns me especially in the Covid environment.

Kedra S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar D. 
Évaluation :
5

quick, affordable, and friendly. Thank you!

MATTHEW M. 
Évaluation :
5

Excellent experience, thank you

Mark B. 
Évaluation :
5

The cargo van we reserved was not available when we arrived and the staff quickly made a small box truck available in its place. Smart move by your people.

WilliamD M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jose M. 
Évaluation :
5

Quick and easy rental and return.

Ronika P. 
Évaluation :
1

Customer assistance

Adams K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIXIT T. 
Évaluation :
2

Speed up the process. Line was insanely slow. Confusing on returning items. Eventually was told to take the trailer to the back and unhook. After that stood in line 30 minutes to get receipt and the staff questioned why I hadn't had the unit inspected and checked in before dropping it. I explained that they had told me to do that. They were nice, but it further highlighted the confusion. The hoards of men standing outside to harass people into hiring them for help moving was off putting. Made my wife uncomfortable sitting in the truck. They should have an area to hang out. Not meandering the parking lot.

Corey S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Helen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUEL N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

toya J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pearce T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micheal S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

werner H. 
Évaluation :
2

Have the equipment that people reserve and make it safer to return things at night

Geoff W. 
Évaluation :
1

Passenger side rear mirror was broken, literally held in place by a penny jammed in a crack. Driver side rear view mirror was also cracked. Cabin smelled like cigarette smoke, storage area smelled like it was used to transport humans. Awful experience all the way through.

Andrew G. 
Évaluation :
5

I love the personal customer care of the staff. It makes me smile every time I rent a vehicle. Thanks a million.

Diana K. 
Évaluation :
5

Excellent service with a friendly smile.

Arthur C. 
Évaluation :
5

Everything was good

Harold O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Abudukahaer K. 
Évaluation :
4

Was easy to drop off and the staff helped us without us even asking. I did have to call to get an emailed receipt but it was not difficult.

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
4

The after hours check out process is too long for under-lit parking lot with too many strange people cutting through the property. The check out steps where not sequential, so I found myself going back and forth from the unlocked rental to the front of the building again and again (through the dark lot). The app should warn you to turn on and allow location tracking before starting the other steps. Once within the app, the other features don't connect after allowing tracking. Lastly, the QR scanner didn't work at all. I had to ask a friend to come to the lot so I could try with his phone. Overall too much of a hassle whe it was only $20 more to use the daily rental from enterprise/Avis

Jackie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

sifredo Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve H. 
Évaluation :
5

professional and courteous workers.

Ruben P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tempestt B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kamara C. 
Évaluation :
5

Everything is perfect. Thank you.

Moges C. 
Évaluation :
5

The ease of service is incredible, I have been using Uhaul since college, over 30 years and you guys just keep getting better, well done y'all should be proud

Kenneth C. 
Évaluation :
5

Agent Jessica was very Pleasant, Proffesional and helpful. I would like to thank her for customer service.

Jasbir M. 
Évaluation :
1

Poor customer service.

Aldo H. 
Évaluation :
2

There was nothing wrong with my experience picking up the truck at this location. However, I am leaving 2 stars because this was not the location I had requested in my reservation. It was not until the day before I needed the truck that this location was confirmed. This location was much farther away than I had budgeted time for which threw off my day. I have used several different moving truck companies before and have always been able to pick up a truck where requested. I won't use Uhaul again.

Patrick H. 
Évaluation :
3

The online system did not notify me that reservations are canceled after 1 hour. The truck seemed to be in disrepair a service light came on and I kept getting a message to tighten the gas cap. I tried several times. That did not resolve the issue.

Tiffiany J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Efren Y. 
Évaluation :
4

24/7 bar code wasn't working so had to check in at desk. That was quick. Next link sent to approve or dispute condition of rental didn't work, so had to report large scratch via text. Overall good rental.

Kristin D. 
Évaluation :
4

The folks here were very quick. I was in and out in no time. My only concern is I suspect I was double charged for keeping the truck a few extra hours.

James R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
5

You can start by Not having a third employee sitting in front of a computer playing games on his phone, while 6 people are desperately waiting in line.

Pearce T. 
Évaluation :
5

Offer dolly for the loader not for selling....

Paulette K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark E. 
Évaluation :
3

This location is convenient but I was told a different price for extending beings though I wasn't sure if I could get it back on time. I was told no worries, it is hassle-free, just return it with the same amount of gas (which was almost empty when I picked it up).

Contessa A. 
Évaluation :
4

No comments

Donald W. 
Évaluation :
5

i'm not sure. i like things the way they are.

Dallas J. 
Évaluation :
5

The Staff is nice and friendly, the only issue was that I had a glitch in the app to return the rental but one of the staff took care of it.

Mohamed B. 
Évaluation :
5

Exceptional experience and service. Will recommend U Box to anyone moving in the future. Box arrived ahead of schedule and everything arrived safe and sound.

William S. 
Évaluation :
5

I used the 24/7 self check in /check out. And it worked out smoothly. I like U-Haul and would recommend it to anybody that needs moving and storage equipment. Jose

Jose F. 
Évaluation :
5

I've been years. renting in uhual and I love the customer service very friendly and professional

Ana M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mika C. 
Évaluation :
5

It's quick and the customer service is awesome

Feseha A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric F. 
Évaluation :
5

Good service

Selvin P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALBERT J. 
Évaluation :
1

The truck cut off for me several times I call customer service I should've got some typo discount but the manager said he have to put the truck in the shop first Telling a lie

RONNIE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdu T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob K. 
Évaluation :
1

Justice Arnold is rude and doesn't seem to like working there; was not informed until I got arrived that there were no appliance follies available - overheard that there also were no regular dollies available. There were about half a dozen available for sale at $60 - $70 each though. Truck screeched the entire way. The flimsy rubber tie holding the Dolly parked inside the truck was caught on my cart and broke. Will not be paying for a dolly that I did not use. Did not need roadside assistance.

Chablis D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jony R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fabrice T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pascual P. 
Évaluation :
3

Stop making customers walk to the back lot to find their truck amongst a sea of trucks. It is gravel parking lot and I most twisted my ankle twice. Very unsafe and not customer friendly. Someone should be pulling the trucks up front. Also had to drive back up front to pick up dolly and ended up getting trapped between several trucks and customers which delayed my time even further.

NoraWood W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria L. 
Évaluation :
4

Fast to check out. More people on the outside checking out the trucks . I'm the wife's fast response time. When vehicles are returned.24 hours already and I haven't received any information Or a receipt.

Lewis Y. 
Évaluation :
3

The equipment was clean and came in handy but the truck was in awful condition. The transmission was sticking and the engine was making so much noise that I didn't know if it was going to make it through the day. It was scary.

SeguT Y. 
Évaluation :
5

The line was long so maybe having more workers to get people in and out and out the 4 workers only 2 could process check in. Other than that it was top notch service.

Roberta O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Khristifer H. 
Évaluation :
3

My reservation was incorrectly input as a van instead of an appliance dolly.

wayne T. 
Évaluation :
5

Easy 123 to get a rental van,thus in and out Phenomenon customer service

George A. 
Évaluation :
1

I had a terrible experience using Uhaul for my recent move from Florida to Washington DC. Several things went bad. 1) Uhaul failed to bring a hand dolly when they dropped the container off in Florida. Somebody at Uhaul said they would put one in the box for me. They didn't, and I would have been totally screwed if my apartment complex hadn't had one they let me use. 2) Most of my belongings arrived undamaged, except my 55 inch television, which was heavily damaged on all sides. It almost looks like someone picked it up and threw it. I haven't any clue how this happened, as it was wrapped in a ton of furniture padding and secured in a tight spot in the container. Then, after I filed a claim for the TV, your claims adjuster promptly denied it. 3) Arrival in Washington DC was easily the worst part of the move. For some reason, the UHaul location (Takoma Park, MD) that was storing my box informed me that they "don't deliver to my area," which is only 14 miles away. They said I had to come get it myself or spend a few hundred more to have movers do it. I don't have a car, so obviously I couldn't go get it myself. Also, the lady at Takoma Park who told me they don't deliver here was generally rude and uncaring and dismissive. I must admit, I was stunned to learn that you wouldn't be delivering my stuff to my new apartment. At no time ever during the booking process does Uhaul ever mention that "we may not be able to deliver to your destination." Never says that anywhere. Nowhere. At. All. So to spring that kind of thing on a customer -- after they spent $1300 to get the damn container to their new apartment -- is the height of extremely bad taste. Rarely have I ever encountered a business that pulled a bait and switch as flagrantly and egregiously as Uhaul did in this situation. I ended up dealing with the manager at the UHaul in Takoma Park and she agreed to arrange delivery for my stuff -- for another $300. So the total bill was actually more than $1600. And I didn't get anything resembling my money's worth. So there's my UHaul experience. At no time anywhere along the way did Uhaul ever fail to charge me more money where they could justify it, deny me as much service as they could possibly get away with, refuse to deliver to my destination (which you never say is a possibility) or swiftly reject my claim for the destroyed TV. My experience was a 2 out of 10 -- and it should come as no surprise when I say I can't see myself ever using Uhaul again. This was a miserable experience.

Doug W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chester H. 
Évaluation :
4

Return connection. Had a problem connecting with someone on the return. Even my drop off location had a problem connecting with someone.

virginia M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen H. 
Évaluation :
3

My hitch installation was delayed 2 days because I received a text a few days before about a rescheduling. I came in at the new time and was told that the text was not for the installation. I had to reschedule against a pressing schedule to get it done because of the text message received from UHaul.

Carol Anne M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nichola F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michelle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martina V. 
Évaluation :
2

Truck was on empty, they didn't have any of the dollys I requested, they were lazy slow and painfully took too long in both interactions I had with them. Further more the two man crew I rented through uhaul broke my tv, rushed the job, and barely finished the gig.

Brian O. 
Évaluation :
4

Thank you for making your equipment evailable for us.

Ronald R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen D. 
Évaluation :
1

For one, the website to pick up my uhaul didn't work. I had to go inside and get in line, wasting an hour of my rental time only to find that the dolly I rented a week in advance had already been rented out. The entire process took way too long and I was charged $100 for something that was supposed to be $19.95. In addition to this, something needs to be done about the men outside harassing people, they swarm your car when you pull in offering “moving help” and follow you around the parking lot continuing to ask after you've said no. It makes it especially stressful when you're standing outside trying to check in and find your van and there are creepy men following you around and interrupting you

Taylor H. 
Évaluation :
2

Big couch left behind in the truck from the previous renters. Got it all the way home and discovered it. Was such an inconvenience

Nneka K. 
Évaluation :
5

The driver was friendly, timely, courteous, and answered all my questions. This was the ideal choice for my move both space-wise and price-wise.

Nika L. 
Évaluation :
3

The delivery driver (Janal) was a WIZARD getting my boxes into the tiny space I had available. She was incredibly talented and so nice. I hope she's getting well paid cuz truly she was so impressive.

Alaisa E. 
Évaluation :
5

They were all so helpful. Very busy atmosphere but excellent customer service. I will definitely recommend this facility.

Demeisha H.  |  Expérience générale 
Évaluation :
5

Good stuff

Brooke F.  |  Expérience générale 
Évaluation :
5

Maurice was great

Cameron P.  |  Expérience générale 
Évaluation :
3

My Ubox arrived on time. The people working there did not know whether I needed a permit. You should be able to answer those questions in the future.

Chris G.  |  Expérience générale 
Évaluation :
1

They called to deliver the unit on a different day than scheduled. They were supposed to deliver between 9:30a-11:30a. They didn't arrive until 12:30 & Unit wasn't delivered until 5p. Pickup was late.

Kymberly J.  |  Expérience générale 
Évaluation :
2

My experience is in regards to my overall uBox experience versus just the Takoma Park location. UHaul told me and my moving help that the uBox would be delivered to the Chillum Rd location. Incorrect

DuBois F.  |  Expérience générale 
Évaluation :
5

I actually had my pod delivered here from California and they were very communicative and on-time. Would recommend the pod moving service.

Katharine D.  |  Expérience générale 
Évaluation :
1

They charged me and put my card on auto pay for a storage unit I’m not renting

Andrea L.  |  Expérience générale 
Évaluation :
5

Delivery guys were awesome. Everything went well

joseph g.  |  Expérience générale 
Évaluation :
5

Janal and the team were super helpful and fun to work with!

Barbara H.  |  Expérience générale 
Évaluation :
3

My storage units door was ajar, and a few of my tubs were missing.

David J.  |  Expérience générale 
Évaluation :
5

I have been so pleased with Uhaul over the past several months for a variety of services. Consistent, strong customer service from California to Maryland. Thanks

Thomas R.  |  Expérience générale 
Évaluation :
5

I rented a U-box that was delivered to my house. Janelle was polite and professional, followed up promptly with helpful phone calls and emails. An excellent overall experience. Merci.

Mary C.  |  Expérience générale 
Évaluation :
3

I had an appointment for my three U-boxes to be ready for access at 8:00 a.m. Didn't happen til 9:15 a.m. I had to pay movers an hourly rate so I lost some money on this move.

Teri C.  |  Expérience générale 
Évaluation :
3

Did not use or see storage facility. Don't know why I'm being asked to rate it.

Benjamin B.  |  Expérience générale 
Évaluation :
5

Maurice was absolutely wonderful to work with! He helped us drop off and pick up three Uboxes and was extremely helpful. Thanks again Maurice!

Alison C.  |  Expérience générale 
Évaluation :
4

My unit was placed at my home not at a U Haul facilty.

monica l.  |  Expérience générale 
Évaluation :
5

Janal was amazing! Thank you for making our experience seamless!

Tina B.  |  Expérience générale 
Évaluation :
5

Great service!

William M.  |  Expérience générale 
Évaluation :
4

Driver, Maurice, was awesome and very polite. One suggestion - you should get trailer hitch locks. Easy to potentially have someone come and hook up the trailer and tow away the entire box!

Joshua S.  |  Expérience générale 
Évaluation :
1

I rented two uboxes that were stored at my home for two months. Delivery and pick up was great, thanks to Janal. The office staff communication was the worst i have ever encountered!!!

Tom C.  |  Expérience générale 
Évaluation :
1

Ubox not delivered to the facility listed in arrival confirmation email, were told it might be lost. Delivery scheduled for 12pm - delivered at 9pm after many calls. Mouse droppings were found.

JOHANNA C.  |  Expérience générale 
Évaluation :
1

Terrible Service!!! I was never at the facility because both of my UHaul boxes were delivered to me. After 3 days of me sitting on hold being transferred at least 5x's a call 45min each call

TUESDAY N.  |  Expérience générale 
Évaluation :
4

Bien

Dan Y.  |  Expérience générale 
Évaluation :
2

Ubox not ready on date of request. Was told the door was broke to the warehouse. The next day I arrived when I was told the box would be ready and waited 2,5 hours for them to get me the box.

Stephen B.  |  Expérience générale 
Évaluation :
5

I had to comment about the "office" or "facility" but I didn't go there! The delivery was to happen on the 21st, but they called me AFTER they delivered on the 20th! Good service anyway!

BOYD P.  |  Expérience générale 
Évaluation :
5

Would highly recommend U-Haul!

Andrew M.  |  Expérience générale 
Évaluation :
4

The delivery of our Uboxes went quite well and the driver Janelle did an outstanding and professional job maneuvering the truck and forklift in and out of the very narrow streets around our new home.

JEFFReY W.  |  Expérience générale 
Évaluation :
5

The UHAUL of TAKOMA PARK at 6889 New Hampshire Ave. is the BEST/ TOP store I have ever visited. Their workers are professional, polite and very helpful. They made my relocation move more pleasant.

jan s.  |  Expérience générale 
Évaluation :
5

Great experience - quick and efficient, which is what we all want and which a lot of U-Haul locations don't provide.

Haris H.  |  Expérience générale 
Évaluation :
4

Janelle with UBox was very professional in handling business and keeping me updated with any changes regarding my shipment. She had excellent customer service.

Jade S.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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