Customer Reviews for U-Haul Moving & Storage of Taylor

Évaluation :

2

Seats were broken and recovered poorly Uncomfortable truck took 125$ worth of gas for 300 miles 0,99 a mile for that truck is ridiculous. I rent regularly looking for other options. I would check out this site and talk to staff. Really poor experience

Évaluation :

3

The pick up location suggested we change the drop off location to a location they said was closer to our new residence. I had chosen a location that was close and that seemed to have experience handling uhauls. In the end, we had to drive over 30 miles, add more gas to get to the new location. In the end, we were given NOTHING to prove we had dropped off the truck or the items we rented with it. We however, went to the Jeweler/U-Haul location. Had to hand the keys to a man just sitting outside on a bench swing. As we sat in the car pondering if we felt Okay with the drop off. I took videos and photos to prove we had dropped it off. The man clearly didn't know how to drive the truck and didn't know the parking break was on as my husband had parked it on a somewhat incline. We had to deal a U-Haul for sat-sun and Monday calling, texting and emailing from the original location we had chosen. Everyone was looking for the truck. The place we dropped it off wasn't expecting the truck, the place we chose originally was looking for the truck. The place we dropped it at, when I called them, said they couldn't put the truck back in the system because it was raining (this was Monday mind you) and since it was raining, she couldn't open the back of the truck to find out if the items we rented were there. It sat there from Saturday til Monday when I called them demanding that they put the truck back in the system as being returned on Saturday at 10:43 AM as it was time stamped on the video I shared with each person who contacted us and that we contacted.

Évaluation :

2

The cargo trailer was dirty with a layer of some kind of black powder. I particularly requested a clean box trailer since I was hauling fashion clothing. Also when I was trying to make a future reservation and repeated my request for a box trailer with a ramp door (just like the one I returned) and clean equipment, I was rudely told to check the equipment myself and that they cannot guarantee a ramp trailer. This is my second year renting equipment from the same location and I have rented 3 times already this year with more future opportunities scheduled.

Évaluation :

2

my truck broke down, and I was able to get it back to the rental yard. the road service took so long that the attendants suggested I take a new truck, I had to unload my original truck by myself into another truck. road service did show up, and it turned out the problem was loose battery connections that caused all the sensors to malfunction. which tells me U Haul doesn't do or doesn't have capable people to do even minor maintenance. my load was a toolbox that had to be placed on the truck with a hi/lo. it took 2,5 hrs to switch trucks. i had to take the box apart. then put it back together at my destination. a two hr job turned into 5 hrs.

Évaluation :

5

Dawn was extremely helpful and accommodating. The entire staff was awesome overall. They were understanding of my situation and were just good people in general. All smiles, good jokes, and most IMPORTANT…. UNDERSTANDING AND CUSTOMER SERVICE. 100 stars, no exaggeration.

Évaluation :

5

Just was great all the way round

Évaluation :

5

Keep up the good work! Process was seamless.

Évaluation :

5

Guy at desk was very friendly

Évaluation :

5

Lower the price for the mileage

Évaluation :

3

Issues with the lights. Had to return the unit earlier than expected and put items we were moving into two different vehicles. Driver side lights go in and out. When they are working they are very dim. Brake and blinker lights always work. Passenger lights went out and eventually all lights were out and stayed out. However the customer service at check was great.

Évaluation :

3

Front desk pickup was good. Drop off service was also good. Both friendly. The unaul however... Short in the wiring that made the interior dome lights and marker lights remain on despite no lights having ever been turned on. 2 different times I spent almost 10 minutes trying to turn them off. Also found the dolly didn't have a plastic seal on it for showing if someone used it. I didn't use mine but made them aware of it.

Évaluation :

5

3-4 people working at location and they walked me through the whole connection and making sure the lights worked before I rolled out.

Évaluation :

5

Friendly staff and took care of business. Easy in and easy out

Évaluation :

5

Ty

Évaluation :

4

You guys charge me 7791 one time and $90. What is that for? I need to know I need my $90 back because it's supposed to be 77.

Évaluation :

3

The building itself was very clean and well maintained but the unit I was assigned has a broken door. We climbed under and got it on track so it would open because it was after hours I wasn't sure who to call about it. I unloaded my stuff into the room got the door closed but was unable to lock it.. I have to go in this morning and switch units to one that is not broken... meaning I have to move the stuff again

Évaluation :

2

I've used this location before and normally they have my truck towards the front ready for me to go. This time I had to wade through the snow to find it. Once I found it I had to wait over a half hour for the windshield to defrost and the truck barely had any gas whatsoever. I had to waste the gas that was in it to defrost the windows. The only good thing about this experience is when I returned it I was greeted by the person who takes care of the cleaning I'm guessing. He helped me complete the return process very quickly.

Évaluation :

5

nice and knowegable staff

Évaluation :

1

Absolutely awful experience. I reserved a 15' box truck and arranged for early pickup. When I used their system to retrieve the keys for it, I found they'd put in the wrong keys. So I had to wait several hours until the store opened. After exchanging for the right keys, I saw they hadn't included reserved items in the truck. After yet ANOTHER delay, I pulled out and found an empty fuel tank and that it was so misaligned that the steering wheel had to be turned 30 degrees to the right to maintain a straight path. My carefully planned day got worse with a snow storm making the sketchy steering a scary situation and had to be done over half blind as the wipers were in such poor condition that 3/4 of their area wasn't cleared each swipe. I'll never use Uhaul again and warn anyone to do so as well. I attempted to send this into their "contact form" to find that it doesn't work as well, but I'm not shocked since the the rest of the online experience was difficult to navigate, not intuitive, and meant spending 20 minutes trying to figure out how to check in. ZERO STARS!!!

Évaluation :

4

The floor was not clean and they could not clean it because it was frozen , so he did give us blanket pads to use so that was nice. He also said we would get 20 % off of total but my receipt does not show a discount or my bank account. Overall, good experience.

Évaluation :

5

Very professional and trustworthy employees, always helpful, friendly, but short handed, need more employees at that location, I tend to be known by the employees, as always visit that site, for a vehicle for annual Toys for Tots Program.

Évaluation :

5

Don't know what you would need to improve on.

Évaluation :

3

The staff seemed disorganized. I asked for a bigger truck the staff did not listen and I ended up waiting too long for them to give me another truck. I was also told my truck fuel would be on full abd to return it full. The truck was nearly on empty fuel. I called the customer service number spoke with Katelyn I explained the fuel issue when she called the uhaul store to notify them they refuse to answer. I NOTICED that I was still charged for fuel I put over a half tank of gas in the truck even though it was given to me on empty. The store sayd the computers were slow we all waited in line too long it's not organized or professional.

Évaluation :

5

Great service, professional and informative

Évaluation :

5

Everything excellent job

Évaluation :

5

The desk staff were pleasant and helpful.

Évaluation :

5

The staff is very polite and happy they treat you like they’ve known you forever great place to use for storing your valuables

Évaluation :

5

No complaints at all. Friendly check in clerk and Porter. Clean van

Évaluation :

5

Keep up the good job.

Évaluation :

3

Could not adjust the mirrors that was a problem

Évaluation :

5

Very convenient and easy process even with vision problems

Évaluation :

4

I always run from the same location. Trustworthy business

Évaluation :

4

Did not have the trailer I order have to get the next size up

Évaluation :

5

Very professional and knowledgeable, and get's the right response when asked.

Évaluation :

3

Gas tank should be full when starting. We have enough to worry about than to stop and get gas right away. Need a bigger area for self serve return.

Évaluation :

5

Was quick and easy to rent and return the trailer. Would use this location again for sure.

Évaluation :

5

Even under staffed they remained friendly and professional.

Évaluation :

5

It's nice to experience customer service when the employee show genuine fun and kindness among each other. The young man who took care of me was professional and ready to help. I was out the door within minutes. Up on return, the young man who came out to inspect the truck was nice and professional as well. Thank you, you are appreciated!

Évaluation :

5

Merci

Évaluation :

3

Explain more details instead of just charging to their credit card without knowledge.

Évaluation :

5

can't say enough good things about the U-Haul team in Detroit, especially the incredible woman who runs the operations. She went above and beyond to save me from what could've been a disaster. I left my car keys in the U-Haul and didn't realize until I was at the airport with only 20 minutes left before my flight. Mind you, I live in San Francisco, so this was a big deal! She not only called me to let me know but personally drove all the way to the airport and delivered the keys directly to me. Thanks to her quick thinking and kind heart, I made my flight and avoided a huge headache. The entire team at this location is top-notch-productive, helpful, and genuinely caring. This level of customer service is rare, and I'm so grateful for the effort they put into helping me out. I would absolutely recommend this U-Haul location to anyone in need

Évaluation :

3

I was locked out of my storage in error one month. Staff could not figure out why since I was current in payments. Had to go to office twice to get someone to take the lock off ( she took the lock off the wrong unit). When I moved out on November 3rd I took pictures and completed the process on the app but it was never completed on your side so I started recording late notices. It took 2 calls and 2 emails before this was resolved. It was not resolved until 12/12. Dawn was extremely friendly and helpful. If I rated my experience based on her alone it works have been excellent.

Évaluation :

5

I gentleman that actually helped me was very polite understanding and took care of me in a timely manner Great staff

Évaluation :

5

Friendly polite and knowlegable staff

Évaluation :

5

The staff at the location was great, everything was easy and quick, the truck was super clean, ready to hit the road and overall an excellent drive. Honestly, as a person who deals with trucks everyday I was very pleased with it.

Évaluation :

5

The van was shaking while driving. The driving wasn't smooth.

Évaluation :

5

Excellent people working at this location.

Évaluation :

1

Make sure the truck is in working order

Évaluation :

5

You did well

Évaluation :

5

Have hot chocolate or coffee available 🤗

Évaluation :

3

The online check in process took a while to register my ID for pickup process. The lockbox might have been a little worn because it was difficult to get key.

Évaluation :

5

Nothing your guys where awesome fast eazy to deal with friendly staff

Évaluation :

5

The environment was very busy but the employees were fast and efficient

Évaluation :

5

Everyone on staff were great and polite. Would highly recommend.

Évaluation :

3

Would still be there but price was to high

Évaluation :

4

The problem is you can never talk to anybody at that store. I've had to go through the other number three times and I hope that last time was enough. I don't have to do this again sorry just fine. Getting my unit canceled was a bad situation. nobody follows through on anything.

Évaluation :

5

I liked the 24 hour access. Place was secure and clean . Would definitely use U-Haul app again!

Évaluation :

4

Raised the cost 3 times in less than 2 years. Too much

Évaluation :

3

I rented a I it online. When I went I to the store, the unit had 2 locks and a note to see the front desk due to non payment. I went to the desk and the gentlemen did apologize and provide me with a new unit. He mentioned a pillar inside the unit but did also mention that it was the only available unit in the size requested. I asked if a discount off monthly was available and he said it was not. I had to take the u it as I had my truck full Of stuff and was already 45 minutes behind schedule. I feel like I should get a monthly reduction as it was not the unit I originally selected and felt pressure to take the one with a large chunk Of space taken by the pillar

Évaluation :

4

There was only one occasion the entrance door to storage wad not available. I had to get counter attendant to use key to unlock sliding door.

Évaluation :

5

Dawn is very professional and deserves a Regional manager promotion. I recommend this location.

Évaluation :

5

The General Manager was awesome! Polite, friendly and she went the extra mile to assist.

Évaluation :

5

When I came to this facility I was going through a rough time in life. The staff here was fast friendly and knowledgeable. They went above and beyond my entire service. I needed a larger unit, as soon as one was available they called me and allowed me to change units. They are super helpful. I will always recommend this location to friends and family.

Évaluation :

5

I had no problems

Évaluation :

3

Other than my storage being broken into it was okay. Nothing seemed to be missing just door looked a bit damaged

Évaluation :

5

Very knowledgeable staff and the manager was very helpful and compassionate about understanding the financial situation and working with me when my payment was late

Évaluation :

5

none

Évaluation :

5

Everyone greeted guest with kind eyes and friendly smiles. Thank you for providing great service.

Évaluation :

5

There's two doors, I went to go in the small van door, and my code was denied twice, so I walked all the way up to the front and the cold weather just to find out I needed to use the doors around the corner because the store was open, you should be able to get through the main door. The store is open or closed, or there should be instructions to tell you when the store is open the large glass door.

Évaluation :

5

Everything was great

Évaluation :

3

When arrived I was told the lock would be in the unit, but that was not the case. I had to go and physically get a lock from the front office leaving my belongings unsecured. When trying to close the unit door it kept getting caught on a metal piece sticking out. It took me a while to close the door. So not a smooth move-in. Booking the unit was the smoothest process.

Évaluation :

4

Found a lot of mouse droppings on a sofa bed that was being stored. Everything else was a good experience.helpful and friendly staff. Pest control should be ramped up though. Nobody wants to find things ruined from mouse droppings.

Évaluation :

2

Seen serious infestation of live roaches upon take reciept of unit on for the first time. Could not rent unit, due to fear of bringing roaches to my or others home. I was not warned of such problems making more work for me as a disabled veteran.

Évaluation :

5

I only closed my account due to the increased rate.

Évaluation :

5

Great Experience, just wish big storage was less like 120 but other than that was good staff and clean and secure.

Évaluation :

5

I had excellent service given by Nikki & she took great care of me. Thanks a lot.

Évaluation :

4

Staff and manager were very helpful and nice. And went out of there way to fix issues we had with our u haul rental.

Évaluation :

5

Everyone was always pleasant and helpful

Évaluation :

5

Staff was very courteous and respectful. Timely responses whenever I needed assistance. Great place to store items!

Évaluation :

4

Prices are higher then Public Storage

Évaluation :

2

Most of rhe staff was friendly. I walked in and there was a young girl with headphones on just sitting over to the side and I stood there for awhile never acknowledged me. A very nice gentleman came in from the back and greeted me right away. Dark hair tall. Didn't get his name unfortunately. Very nice. As for my storage, nice space floor were pretty clean. I was very pleased with them the first 1 years I had my storage. Prolice was great. 2 yr Price increased no biggie., bound to happen. 3 yr price increased majorly. Went from 130. To 180. Not happy. I had gone into my unit and noticed things were chewed went up spoke to dawn the manager and she gave me the number to call the insurance. I took my own pictures since no one came to look at my damage. I'm telling you, the process was a bunch of crap. 2 months later they are asking me for more pictures. Well, at this point I had started to throw things away and well, guess what the pictures were not good enough they wanted more. And wanted the manager to come look at the unit 3 months later?? Seriously. So if you ever make a claim MAKE THR MANAGER COME LOOK. Such bs. This place is so high in price and most of the staff could care less about helping you. There are a few that are great. Everytime I went in there always a different face. Anyway, needless to say the facility itself was ok and maintained. But price increases were way to much. 4 yrs later I'm paying 195 for 10×10 and not even climate control. So I moved to a different place in climate control and paying 102 a month. Good luck, shop around.

Évaluation :

5

Hey, I never got a chance to move into my storage, because I did not have anyone to help me move. The gentleman at counter (the manager) was so helpful and reverse the charge. I returned the card and lock back to him. So appreciated. GOD is good and uhaul is too. Would definitely recommend uhaul services.

Évaluation :

5

Very respectful and friendly

Évaluation :

3

Online reservation took 10 tries before it was correct. I eventually had to change my whole moving choice. The hired movers moved me in the storage fast but only showed at the other end of my move the next day causing me to miss my bus out of town and had to spend the night in the U-Haul; I'm a person with a disability. Nevertheless when they arrived they worked quickly. I could not move anything because of my health. I'm grateful for that. Initially I was going to drive to my state of relocation for what I paid it might have been cost effective.

Évaluation :

5

Never had a negative issue. Felt my item's stored where very secure and climate control sets it above all other storage outlets.

Évaluation :

4

There was an error of the unit I was assigned to. It was locked and I had unloaded a great deal of belongings. One of the agent got things in order for me and I was very impressed with her ability to handle the manner. However, because of the mix up, I had to use another credit card. I wasn't expecting that but I had another one. I commend your agent on her expertise.

Évaluation :

5

I used a storage for a month. I appreciate the cleanliness and security systems they have in place. The floor I used was also temperature controlled which was a plus. Definitely a safe place for your belongings. A sufficient amount of cameras as well I might add. Would definitely recommend.

Évaluation :

5

I love the easy access to my unit and the convenience of using the carts to move items myself.?

Évaluation :

5

Great place

Évaluation :

5

The staff member that checked me in was very friendly and knowledgeable

Évaluation :

4

Renting my unit was super simple. Did it all online from my phone. The unit was more roomy than I expected which was a nice bonus. I was supposed to get a free lock for my unit by reserving online. It said the lock would be inside my unit. No lock. I had to leave and run to Walmart for a lock instead. Besides that things have been great so far.

Évaluation :

5

Steve the manager is amazing. His customer service was impeccable!

Évaluation :

5

There was a minor problems at my unit that was given to me for storage was already taken but the facility did more than enough with helping me resolve the issue. They gave me one month of free storage and move me to another unit. Also refunded my storage fee. I'm still waiting on it to hit my account but I'm sure I will, also my truck was turned back in late due to the fact that other people moving in we're parked really crazy in the parking lot so I had nowhere to pull in and park to allow but once again, U-Haul did a great job with extending my hours, so that I won't be charged for late fees or anything I appreciate them I've had experience with Taylor Uhaul in the past that wasn't so great but I may tell you 2023 is awesome because they're doing a great job. Thank you U-Haul and employees of Taylor.

Évaluation :

1

My tv I had in there was broke and they never ended my arrangement on time I've been move out since January. Definitely a lot of miscommunication, staff is nice but there was a lot of confusion in the process

Évaluation :

5

Merci!

Évaluation :

2

These people can't get billing right. Repeatedly sent already paid invoices.

Évaluation :

2

Got in 20 min to close. Was told that the office door was getting slammed at close no matter what after just paying $200 for a unit, 100 for a truck and already having a unit there. Needless to say i give this facility lots of $. So i found the lack of service fairly offensive, especially since she didn't program my 2nd card correctly but luckily the alarm was deactivated for both by my other units card.

Évaluation :

5

Everything was great the trucks u have need serous servicing but your storage units are great

Évaluation :

5

A great experience I will continue using this company in the future

Évaluation :

5

The lady that assisted me was very nice.

Évaluation :

5

Dawn is amazing

Évaluation :

5

Always easy to access. I love having indoor climate controlled facilities for my belongings and it was close to home. Merci.

Évaluation :

5

Employees were great. Great Storage space. I would recommend this location.

Évaluation :

1

Dawn Miner was very rude. Absolutely no customer service compassion what so ever. Didn't even bother to listen to my situation or issues with this particular location. Also no real knowledge of my price of my Supposedly prorated unit. Never ever again will I rent a storage unit from this location. Ever.

Évaluation :

5

I absolutely loved using this place for my storage needs. What was supposed to be only 1 year of storing stuff quickly turned into 4 years, so I was very glad to have chosen such a well-maintained, clean, secure, reliable place to keep my belongings. I will definitely recommend to anyone who is looking for storage needs. Couldn't be happier.

Évaluation :

4

There were a few glitches at the start....but it worked out.

Évaluation :

1

This is one of the most awful experiences I've ever had. Very unhelpful staff on phone as well as in person. I'll be calling corporate asap

Évaluation :

4

I had a difficult time understanding the check-in and check out process. I had to wait until the business was open to ask. It would be helpful to have signs that explain this. There were two different key pads. Only one checks one in and out and the other opens the door only. This was also not obviously explained. Better signage would be useful.

Évaluation :

5

Chris and the whole front desk team were fantastic. We really appreciated the help with all our questions.

Évaluation :

4

Only issue was a billing glitch last year. Don't know if I am owed any monies but if so, let me know.

Évaluation :

5

The only thing I have to complain about is in the storage the bathroom was not clean but everything else was good the staff was super nice

Évaluation :

5

The Front desk people were Amazing😍😍😍!… Thank God I THANK GOD FOR THEM🌹🌹🌹🌹

Évaluation :

3

It’s hard to get anyone to answer the phone for customer assistance.

Évaluation :

3

Could use some fans or ac in side storage area to hot inside

Évaluation :

5

Love u guys

Évaluation :

5

I have been renting a storage unit at various times from Uhaul for 5 years straight.

Évaluation :

5

They do a great job in keeping the storage area clean. During several days, I kept running into the cleaning person who was busily mopping the floors. When I first moved items into the storage units, they were both very clean. Office personnel made sure I got a discount that I had forgotten about that I was entitled to because of a previous truck rental.

Évaluation :

5

Customer Everyone gets A++ Austin and Pam outstanding customer service!! My first time using A storage unit !! I will be 80 in June!! All new to me your staff made me feel very comfortable and safe!! Thank You!!! I am using U-Box at the end of Nov. , fora move to Calif!!!!! Merci

Évaluation :

1

Vicky Elkins is a terrible manager that does not communicate effectively and lies about communication with clients. Leaving solely due to the fact that Vicky poorly manages this facility. Nobody even answers there phone when I call. My locker was spotless, and I'm hoping Vicky doesn't claim otherwise because she has a vendetta. Will never recommend this facility for storage or equipment rental. Her manager was supposed to call me and never did.

Évaluation :

4

Cargo area should be swept and clean for new customers, Jack was not in cradle just left in corner to be my problem. Safety issue ... mirrors suck need truck mirrors with larger convex mirrors you can't see anything with mirrors on vans ( very limited on sight)

Évaluation :

5

Very clean and office very helpful.

Évaluation :

4

Would have preferred using a lock I already had rather than purchasing a lock.

Évaluation :

5

The staff was so courteous and helpful my storage facility is easy and accommodating I appreciate them so very much have a blessed and safe one

Évaluation :

5

The gal that set me up was friendly and helpful.

Évaluation :

5

They were very helpful because I truly did not know what I was doing never had a storage unit before very kind and helpful. Appreciate it very much be blessed and be safe!!

Évaluation :

5

I though I would get a refund (prorated) since I moved out. Overall, the experience was good. The climate was quite warm.

Évaluation :

5

I like to control climate a lot and I like the security thank you

Évaluation :

5

My brother died, which eliminated the need for extra storage. He too was happy with your facility and services.

Évaluation :

4

My only complaint is that when I log in to my app it tells me I have no reservations and no storage unit with you

Évaluation :

5

I'm a repeat customer of this U-Haul Moving and Storage facility in Taylor, MI. They have consistently provided me the highest quality of services. My most recent experience with them involved renting a storage room for home goods I was giving to family I have in Marion, OH and in Traverse City, MI. Being able to store items at the same location I could rent a trailer for moving these home goods was a game changer. The storage area was very secure and clean. Plus, the friendly staff were extremely helpful and effective in all of our business transactions. I could not be more pleased with the quality of service they provided me. I will not hesitate to partner with them again in the future. -Wayne C.

Évaluation :

5

Everyone is so nice and friendly and very helpful.

Évaluation :

5

I love this place, i wouldn't go anywhere else...

Évaluation :

5

Highly recommend using their services anytime.

Évaluation :

4

Items are a bit on the pricey side. Come down on the prices.

Évaluation :

3

The lock was not in the storage unit. I tried to call the front desk but no one answered. I ended up using the help call button from inside the building to get assistance, then had to meet the employee to obtain the lock.

Évaluation :

4

Had everything I needed for a safe move

Évaluation :

5

Very helpful & professional.

Évaluation :

5

Thank you for providing a very well maintained facility to store my personal belongings over the last 4 years! The facility was always well kept, conveniently accessible and the staff was always helpful whenever I needed assistance or had a general question. Without a doubt, when the occasion arises and as long as you have availability, will definitely use your temp-controlled, 24/7 monitored facility again! Thanks again! -Alek

Évaluation :

5

AMAZING service from Victoria !!! Thanks so much :)

Évaluation :

5

They worked with me on different times they worked with me on the price and they are great to work with and I'm so glad that I use U-Haul.😁♥️

Évaluation :

5

I am truly blessed to have U-Haul Storage Units available when needed. I had 3 units and I was grateful that's they were all on the 1st floor. I do know I will be returning back later today to reutilize one of the available one's as we are currently in day 2 of the move and are not completely done. If there's another unit on 1st floor or either of mine available. I will greatly appreciate it.

Évaluation :

5

I I believe her name is Miss Vicky she has gone up in above and beyond services she was wonderful treated me wonderfully and I appreciate her and you

Évaluation :

5

Stored my items there for over four years with no issues. The steady increase in price was the only reason I discontinued.

Évaluation :

4

Staff could be more friendly. The app is not easy to use.

Évaluation :

1

The staff was extremely unfriendly. I had to move out 4 days later than planned due to an illness. They are stating they wont do a partial refund.

Évaluation :

2

I would rate it higher as a lot of my experience was very pleasant. I didn't however like the fact I was getting emails and phone calls for 8 months afterwards that I owe for a unit I had moved out of. When a worker had walked me to the unit I paid him an extra $10 to remove the one nightstand I left there because I didn't know where to throw it out. And I was told I still had stuff in there and it took new management to walk up there 8 months later (which thank goodness I kept paperwork showing I paid my bill and I was out in January) to walk up there and realize I really was out and to stop charging me and sending me Lien notices and phone calls

Évaluation :

5

During the 3 months that I was there, I was always greeted by staff with care and professional. The facility was clean. I never had any issues while on the property.

Évaluation :

5

Fast, friendly and very helpful with my move in! Thank you!

Évaluation :

5

Friendly and helpful staff. No problems with the unit.

Évaluation :

4

An extra $10 for 24 hour access seems wrong when you are paying what you are paying per month anyway. The hours are not convenient for regular working people in my opinion.

Évaluation :

4

U-haul has been a mainstay for as long as I can remember. I'm glad to see that it can continue to be of service even in rough waters.

Évaluation :

4

Place was nice and well kept; only complaint if any is that every time i opened my unit the loud alarm would go off and scare my son.

Évaluation :

5

Thank you so much for everything. Only my TV can't work.

Évaluation :

4

My unit had no light and was difficult to see inside

Évaluation :

4

Our unit had a leak in it

Évaluation :

3

One of the staff members I worked with was great, so I didn't want to say no to that question. Their name was Billie I believe? The main person I worked with (Her name escapes me) I had worked with before and she is extremely slow and seems like she does not want to be there. She said she had a headache, but I remember her being this way when I got a truck rental there before. The process is archaic. For my contact info, I needed to give 2 phone numbers to reach me. No one has a house phone anymore so I gave my boyfriend's cell phone number. Then I was told I needed a secondary contact, so I use his name and told her it's the same phone number I just gave. I'm then told I cannot have the same phone numbers, so I changed my second phone number to my dad, then needed to give my boyfriends address which was the same as mine and that wasn't allowed. I had reserved a unit ahead of time thinking it would cut back my time, it took me literally 30 minutes to go through this process in person... it was extremely frustrating.

Évaluation :

5

All the staff was very helpful everytime that I came in. I had my stuff in storage for two years and when I decided to get my stuff off the staff was very helpful. I would use this uhaul storage again and also recommend it to my family and friends.

Évaluation :

3

The return policy is not a very safe policy. There is not enough light when returning the vehicle at night.

Évaluation :

5

I had only one problem and it was fixed right away.

Évaluation :

3

Average experience

Évaluation :

5

Thank YOU

Évaluation :

4

Even if I were to get it out on the due date, the office would have been closed. I should have at least got a discount. Rent a truck great. Storage unit. Go some place else. Lesson learned.

Évaluation :

5

Convenient for my needs, staff was nice when we interacted with them.

Évaluation :

5

Manager and owner went out their way for great customer service

Évaluation :

5

Representative Bobbie was awesome. she went above and beyond with superb customer service. She explained everything with such detail that I didnt have any questions after receiving contract.

Évaluation :

5

Great place

Évaluation :

5