Évaluations des clients U-Haul Moving & Storage of Taylor

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Taylor

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Jenna D. le

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Le client n'a pas laissé de commentaire.

George P. le

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Le client n'a pas laissé de commentaire.

Jodylynn B. le

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Le client n'a pas laissé de commentaire.

Donna C. le

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Le client n'a pas laissé de commentaire.

Linda G. le

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I ordered a cargo van online to SAVE time. I don't understand why you still have to wait in a line and you have to tell them all the information again because they told me they can't use the information online. The first Cargo van I was given ... the entire rubber mat had what appeared to be mud all over the entire mat. The second Cargo van was very clean. So I had to go back in and wait in line again. The drop off after hours is a complete nightmare. It took me over 30 minutes because the app wouldn't work. The drop of four the keys...... when I went to put my keys in , it was full to the top. It looked like anyone could reach in and grab keys. It cost be $233.00 and I had to do a lot of work for the rental. I think I will find another rental place. The whole procedure from beginning to end took way over an hour. This should not take this long. People are friendly but the whole procedure is not good. I feel like I did all the work and I'm not a paid employee of Uhaul. I'm sure I won't get a response back. Thank you

Kevin H. le

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I wouldn't have rented from y'all if I hadn't been lied to concerning cruise control.

Thomas B. le

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Keep up the quick friendly service

Renefrank C. le

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No improvements needed. This location is the best U-Haul location I have dealt with.

Chuntae J. le

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Answer the phone! Tired of not being able to talk to someone in store. I keep getting the customer service reps who don’t know anything about this actual location.

Deondrereinel F. le

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This was the rental from hell. First, they did not have furniture pads even thought the reservation center said they had them in stock and my salesperson was very asshole-ish about it, like it was my fault they didn't have furniture pads. He pointed out that he had them for purchase just not to rent. Second, when we hooked up the trailer the left signal light didn't work so they had to replace the wire harness and third, to top it off the trailer was dirty and they had to hose it off. If it wasnt for the assistance of a gentleman by the name of Marcus, I would have been truely pissed. He fixed the harness and made sure all of the lights worked and cleaned the trailer before I left. I needed to pick up a leather living room set and I did not want it damaged during transport. Because of Marcus, I will probably use U-Haul in the future, just not that location in Taylor, MI.

Jermaine T. le

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When equipment is checked in make sure transaction is complete. On 2 different occasions I have been charged for not returning trailer on time. Latest instance on 5/5 returned at 4:58pm. Checked in at 5:30pm charged for another day. Jermaine Tyner 3134431328

Kennethbyron R. le

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Le client n'a pas laissé de commentaire.

jennifer T. le

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Have the truck transmission in proper working order. The truck stuck on the highway at 4500 rpm and would not go down! You could not use the brake or tap the gas to get the transmission to shift! I was in traffic doing 70 when this continued to occur. I filed a complaint and spoke to your company mechanic. His advise was to take off the tow/ haul. This did not solve the issue. It continued many times throughout the move. It was very dangerous. It took me an additional 3 hours to complete my move due to this issue. I could have been hit by not being able to properly drive the truck safely.

Stephanie P. le

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There needs to be a small lounge or a place to sit if you choose to wait for the installation. Coffee? Water? Everything else was perfect

Kenneth R. le

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Le client n'a pas laissé de commentaire.

James K. le

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Le client n'a pas laissé de commentaire.

Timon S. le

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Le client n'a pas laissé de commentaire.

Pamelacatherine B. le

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Le client n'a pas laissé de commentaire.

Dwayne G. le

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Le client n'a pas laissé de commentaire.

JOSEPH K. le

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Le client n'a pas laissé de commentaire.

Jacqueline P. le

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Le client n'a pas laissé de commentaire.

David R. le

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Make sure lights in back of truck are operable especially at night. Emergency brake light on and beeping, feel this vehicle needed more attention to a mechanic to fix these issues. I'm not sure I would rent from U Haul again to be honest.

TERRY G. le

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You need more help with the customer's coming in.

Deborah F. le

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I paid for tiedown on car and both straps came off. I had to tie them down myself and they were fine

Linda G. le

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Le client n'a pas laissé de commentaire.

larry M. le

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Le client n'a pas laissé de commentaire.

Cairalyn P. le

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Le client n'a pas laissé de commentaire.

Janine M. le

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Le client n'a pas laissé de commentaire.

Laura R. le

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Have better customer service.I was talking with a customer service man and he just kept walking away from me.

James M. le

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Slow response on the return of equipment. Had to wait for dis-connect.

Kenneth R. le

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Le client n'a pas laissé de commentaire.

betty H. le

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Nothing I can think of as far as improving. Went very smooth for us.

Anthonylemar N. le

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Well i wasaguy up therehes short an has long hair was a complete jerk didnt wanna help figure out the proble was more concern on getting off of work

Michael M. le

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They did not have the right truck I ordered they rented my trailer out to somebody else and made me wait a day in the manager really terrible managing skills

Michael M. le

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Have the right truck they ordered not rent their trailer out to somebody else and have the manager take a manager skills class

jennifer m. le

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Convenient for my needs, staff was nice when we interacted with them.

chantal h. le

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Manager and owner went out their way for great customer service

Kimberly P. le

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Representative Bobbie was awesome. she went above and beyond with superb customer service. She explained everything with such detail that I didnt have any questions after receiving contract.

LaBresha J. le

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Great place

sheryl b. le

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I wouldn't go anywhere else for storage, You are the ONLY STORAGE place I would use !!

jennifer s. le

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Excellent Staff! The Uhaul team made the move easy.

Ronald S. le

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Would use again with no reservations.

james f. le

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Excellent friendliness, good facilities

Ronald S. le

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Great team and very conscientious.

TANYA T. le

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This facility is well kept, spacious and secure. Its great that they have moving carts that you can use for free. The staff is very friendly and treat you as a valued customer.

Tonia L. le

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I didn’t want the person that came with me as a contact but looking over my contact he was put ther anyway

leon c. le

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They were very helpful

Douglas B. le

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n/a

Rebekah S. le

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Easy on line setup and great in-store service.

Diamond G. le

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Love the 24 hr key access to storage.

tina m. le

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Had no problems here ,nice ,reasonable

Timothy H. le

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Stellar, cost effective service as always!!

MELISSA J. le

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nancy m. le

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We were very happy with the service and storage units we rented. U-Haul was fantastic.

tina m. le

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Quick ,easy an painless ,nice people clean place

holly h. le

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good customer service. they are very busy and need more help process was slow do to limited staff especially on the weekend. very friendly and helpful.

GEORGE T. le

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Thank you.

HELEN C. le

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The staff has been absolutely outstanding! This center has a very hard working team who is so very dedicated and professional. Keep up the great work.

tim g. le

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1st time using this service all went well.

Micah B. le

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Clean, safe storage facility. Friendly staff. Would recommend.

QURAN K. le

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The only reason why I moved out is because I moved away to another part of the state. Would rent again.

Kevin K. le

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Service was great and I would like to talk to you about employment the offer is yours... THANK U and GOD BLESS U!

NORA H. le

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Was very happy with my experience

leonard p. le

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Customer service good, I just don’t like having a reservation for a month on a 10 x 15 and then having to settle on a split room on a totally different floor. You should honor the reservation you show

ASTORIA W. le

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My experience with Uhaul has always been great. Even when I had a problem, it was taken care of in a timely manner. I will not hesitate to rent from Uhaul again for services that I might need.

ANJANETTE S. le

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N/A

Steven H. le

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Clean facility and good customer service

MATTHEW D. le

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This haul self storage location is the best office staff are professional and whenever I need to rent a truck or store my things when I move I will always use this haul thanks again

brian m. le

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Is there any pro rated refund? I paid until Nov. 18th and moved out Oct. 28th.

elizabeth l. le

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Easy and convenient and Totally Professional Employees!!!! Thanks you ALL so much👍🏼👍🏼👍🏼😎😎😎

James M. le

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Storage facility was convenient and secure.

krystyna j. le

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Some of the customer service people don't have the best attitude, but otherwise everything was great.

KATHRYN P. le

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I would never recommend U Haul to anyone. We received water in our storage unit and the staff was not concerned or offered any help.

TIffany M. le

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I was unable to rent a truck and it put my family and I in a terrible bind. The person I brought with me to drive the truck had a past due balance (even though I had no association) and I was denied.

aletta w. le

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Very nice

PATICIA P. le

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I did have some damage to some items and was referred to Insurance co. No feedback yet

Kim e. le

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Very convenienly located to where I'm currently residing. Will use services in the future. Thanks so much. Sincerely Kim Estrada

Debra F. le

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We were treated kindly and professionally. I will recommend U Haul to others.

BILLY R. le

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I can't fit my disgust of your company within 200 characters. Please have someone from your SENIOR LEADERSHIP TEAM call me at 313-244-9763.

lamarcus H. le

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I could never get in contact with the office staff they never answered the phone and was rude customer service would send emails and messages for them to call me back and they never did

Dominique N. le

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The staff at uhaul of Taylor is great I would recommend this location.

Gary H. le

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UHauls policy of not refunding partial month used on storage units is a bad policy. Also they assumed I had moved out but I had plans to use the unit again and they moved someone else into my unit.

Rhonda T. le

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Everything was great

ANGELA B. le

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N/a