Customer Reviews for U-Haul Moving & Storage of Taylor

7 659 évaluations

8901 Telegraph Rd   Taylor, MI 48180
(N Of Wick)

(313) 292-5030

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(313) 292-5030

8901 Telegraph Rd
Taylor, MI 48180
(N Of Wick)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

The scheduling department messed everything up. They delivered empty containers while my loaded containers were still at the Taylor location. It took 2 days before the scheduling department understood that my loaded boxes needed delivered and that I didn't need empty one's. I was charged twice for delivery. Very bad experience with the scheduling department.

Robin S. 
Évaluation :
5

NO COMPLAINTS

Tamar T. 
Évaluation :
5

Quick, prompt, and courtesy was excellent.

Paul C. 
Évaluation :
3

Gas is too expensive for this shit 😅

Andrew C. 
Évaluation :
5

Please get both a one motorcycle and two motorcycle enclosed trailer for rent. The one bike trailer you have is excellent, just enclose it. When we are pulling a motorcycle over $30,000, it is worth protecting.

TIMOTHY ROBERT P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward M. 
Évaluation :
1

Send them somewhere else. This location charged me twice and they do not take calls to resolve my issue. I also was on hold for 3 hrs trying to get thru and nothing.

Malek H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUNE ELIZABETH S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jearldean P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
3

Left new house key in middle cup holder and the person that checked my return was the owner of the Taylor location. I. know that this was my mistake but no one contacted me regarding finding .

Angie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William R. 
Évaluation :
4

N.D.

Jay R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles T. 
Évaluation :
5

As always, the Taylor team was fast and made return ridiculously easy.

Lewis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack D. 
Évaluation :
5

I have told others I have no problem with U-Haul nice 👍

KENNETH JOSEPH M. 
Évaluation :
1

I am confident I was arrogantly discriminated against! I ask for the owner contact information, not provided! I have (most recently) used this location while relocating. The staff is not consistent in how they interact with individuals (perceived) from a racial perspective! Ask to advertise only service white individuals … one is clear before (ever) entering the location. DANGEROUS FOR PEOPLE OF COLOR!!!

velma J. 
Évaluation :
3

There was an issue with the mileage and the gas was empty when I got in and I asked the Owner about both he made the mileage adjustment in the computer he said and when I returned it there was no change and It was over a 1000 miles that I would've been responsible for If I hadn't asked the return attendant about it before I left. So I am waiting For my refund adjustment. Because I was over charged tremendously

RaeToshia W. 
Évaluation :
5

Excellent staff - they were able to multi task very well during a surge .

Allen C. 
Évaluation :
1

First of all I specifically asked for a 19,99 truck, instead they gave me what they wanted to give me, which was a 29,99 truck. I actually didn't notice until my niece said something. I then looked at my paperwork and sure enough I was charged $29.99. Second, I dropped off the truck earlier than I expected and was charged an additional $20 fee for not checking the truck in which I had never had to do. I was always told to park it and put the keys in the lock box. So yeah definitely won't be going back there. I will find another company to rent through. These things should have been explained during my time of reservation. The clerk was too busy laughing and talking to her co-workers instead of tending to the customer. Definitely not professional. I feel I'm owed a $30 refund.

Dana B. 
Évaluation :
5

We appreciate the time our U-Haul rep; Hannah took in making sure we had what we needed.

Barbara J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LASHAWNE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leo M. 
Évaluation :
5

Excellent service à la clientèle. Friendly and professional employees. Thanks

Charles L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rachel T. 
Évaluation :
5

The customer service was excellent. Thank you again to the gentleman that backed the truck up for us!

sarah G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Larissa J. 
Évaluation :
5

Nothing. The company and staff were excellent. I was so impressed and happy. I don't know where they find such great employees. No one else does. The experience picking up the trailer and dropping off was fast and professional. Will recommend this particular location to everyone.

eric A. 
Évaluation :
5

When I arrived at the Drop-Off Location the areas were labeled, so I knew exactly where to go. I appreciated this because I had just arrived to a whole new state. When I parked in the designated area I witnessed Christopher Caruso assisting another customer. Christopher was prompt, yet efficient. When Christopher finished with his customer he approached my vehicle. He asked me a few questions to verify and to make sure everything went safe and well on my trip. He walked around my vehicle and before I knew it, he was back at my window telling me thank you and to have a great day. Christopher worked quickly and I am appreciative of his customer service. I also like that everything was taken care of for me and I didn't have to lift a finger.

Eboni M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Neña H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christy G. 
Évaluation :
5

Rien

JEFF M. 
Évaluation :
5

N/a

Christine R. 
Évaluation :
4

Although I had a good experience, my reservation had included pads, dolly, and hand cart. None of the items on the order were in the vehicle upon pick up (ushare).

Jan U. 
Évaluation :
1

My truck was not ready. Only one person was there and could not help me. The remaining employees including the manager arrived 20 minutes after the store was supposed to open. There were several other people waiting as well. I will never use this location again!

Anne W. 
Évaluation :
2

1st had scheduled for uhaul and appliance dolly they didn't have the dolly available and offered a regular utility dolly saying I wouldn't be charged. Then I get truck checked everything and didn't realize the dolly wasn't there... went back had to wait over 30 minutes tore I've. Then upon returning the rental I still got charged. But upon pick up the customer service was below par and slow.

Christina P. 
Évaluation :
3

Didn't have a ton of interactions with the employees. The process was quick and easy.

hayley R. 
Évaluation :
2

I got charged for gas when I put gas in it and I was on customer service hold for almost an hour so I had to hang up because I work and I don't have time and I'm in the middle of moving and working full time so I just took the church and the truck needs to be repaired especially the steering or front and balance is a little scary it pulled very far to the right but I will always use U-Haul if I need to

Jennifer M. 
Évaluation :
2

I rented a trailer to move my child from their apartment subsequent to the recent school semester term. The taylor location has again mis-charged me. They double billed me when I moved him in last year, and this time they added an after-hours charge when I returned the trailer 2 hours prior to closing. The issue is primarily that this is a waste of time and frustrating. I will not utilize the Taylor location for my next trailer rental and would not recommend them. TBD if this is a brand issue altogether or just a poorly run location.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIMBERLY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iris R. 
Évaluation :
5

Please have a better newer truck for long distance traveling

Joji G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHELL CHRISTIN M. 
Évaluation :
4

The truck ran great. The man that checked me back in was very nice,and precise. It took kind of awhile to check out the truck though.

Janna S. 
Évaluation :
4

Better communication with corporate. Our truck broke down with a full tank of gas (our cost) and delayed our move a day. Roadside towed it away but for two additional days I had To field calls from your team requesting me to return the truck that had already been towed away by Uhaul roadside assistance. No refund or accommodation was provided to us.

Kerry C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott H. 
Évaluation :
4

Their checkout system was not working properly when I arrived, which delayed the checkout process, but the staff was incredibly friendly and helpful and figured it out. My only hesitation to rate 5 stars is that my original reservation (at a different location) was unable to be fulfilled, which left me having to drive 45 minutes further to get this trailer.

Justin R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Patrick B. 
Évaluation :
5

I was surprised to receive another bill from Uhaul for wrong drop off for $19,08 that I wasn't expecting or told about.

terra M. 
Évaluation :
5

The staff is very friendly and helpful, even considering how overwhelmed and understaffed they are. I couldn't do what they do, dealing with the public and rental equipment.

Ronald W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karlisa H. 
Évaluation :
5

Just keep doing what you are doing.

Greg S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Annette N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Clifford D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AMEER E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joy M. 
Évaluation :
5

Fast, professional and overall nice

DANIEL R. 
Évaluation :
5

Tire was low , i added air and it went down again so it has a slow leak, change oil light soon came on and another light came on besides the low air in the tire , but the truck ran good and everyone at the uhaul location was nice and friendly

patrick K. 
Évaluation :
4

I was satisfied with the service over all.

Faysal K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gambrielle P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chanelle M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

The truck was maintained and very clean but it did have a mild oder

TYGIRA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE M. 
Évaluation :
5

in/out fast. nice people. clean trailer. everything worked great. easy drop off (after hours). so easy!!!

Kevin K. 
Évaluation :
4

Easy and quick process, truck was ready on time, friendly staff! have had good experience in the past here as well!

Brian R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TRACY LAVON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandria K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nakita H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon M.  |  Expérience générale 
Évaluation :
5

Everything was great from start to finish. There is nothing to improve on as far as our experience went.

Angela H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gornick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jacquline d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jody S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darrell P. 
Évaluation :
3

MAKE SURE ALL LIGHTS ARE WORKING!! Make sure the windshield has actually been cleaned! The windshield was horribly smeared - had to clean it when I got home. Did NOT realize the trailer lights did NOT work until AFTER a whiteout and dusk. It was a MESS!!

Melinda L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiki X. 
Évaluation :
4

I have rented trailers from them a couple times. Trailers always available.

JEFFERY ERIC P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew V. 
Évaluation :
5

This location did an excellent job and customer service and taking care of getting the equipment return in a timely manner

Randy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DWAIN O.  |  Expérience générale 
Évaluation :
5

Love u guys

mary m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUNE ELIZABETH S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lizzette H.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JUAN ANTONIO M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kallie H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominic Y.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DIANA T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shannon t.  |  Premières impressions 
Évaluation :
5

I have been renting a storage unit at various times from Uhaul for 5 years straight.

derwin t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISKUAME M.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

MELANIE B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristi M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adilene G.  |  Expérience générale 
Évaluation :
5

They do a great job in keeping the storage area clean. During several days, I kept running into the cleaning person who was busily mopping the floors. When I first moved items into the storage units, they were both very clean. Office personnel made sure I got a discount that I had forgotten about that I was entitled to because of a previous truck rental.

Allan R.  |  Expérience générale 
Évaluation :
5

Customer Everyone gets A++ Austin and Pam outstanding customer service!! My first time using A storage unit !! I will be 80 in June!! All new to me your staff made me feel very comfortable and safe!! Thank You!!! I am using U-Box at the end of Nov. , fora move to Calif!!!!! Merci

Patricia J.  |  Expérience générale 
Évaluation :
1

Vicky Elkins is a terrible manager that does not communicate effectively and lies about communication with clients. Leaving solely due to the fact that Vicky poorly manages this facility. Nobody even answers there phone when I call. My locker was spotless, and I'm hoping Vicky doesn't claim otherwise because she has a vendetta. Will never recommend this facility for storage or equipment rental. Her manager was supposed to call me and never did.

devinn c.  |  Expérience générale 
Évaluation :
4

Cargo area should be swept and clean for new customers, Jack was not in cradle just left in corner to be my problem. Safety issue ... mirrors suck need truck mirrors with larger convex mirrors you can't see anything with mirrors on vans ( very limited on sight)

charles t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carnez W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CALVIN G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos J.  |  Expérience générale 
Évaluation :
5

Very clean and office very helpful.

Allan R.  |  Premières impressions 
Évaluation :
4

Would have preferred using a lock I already had rather than purchasing a lock.

Cheryl Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominic Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CELESTINE B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mariam k.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alesia I.  |  Premières impressions 
Évaluation :
5

The staff was so courteous and helpful my storage facility is easy and accommodating I appreciate them so very much have a blessed and safe one

Rochelle C.  |  Expérience générale 
Évaluation :
5

The gal that set me up was friendly and helpful.

Linda P.  |  Premières impressions 
Évaluation :
5

They were very helpful because I truly did not know what I was doing never had a storage unit before very kind and helpful. Appreciate it very much be blessed and be safe!!

Rochelle C.  |  Premières impressions 
Évaluation :
5

I though I would get a refund (prorated) since I moved out. Overall, the experience was good. The climate was quite warm.

Davetta W.  |  Expérience générale 
Évaluation :
5

I like to control climate a lot and I like the security thank you

LINDAMAE A.  |  Expérience générale 
Évaluation :
5

My brother died, which eliminated the need for extra storage. He too was happy with your facility and services.

Shirleen M.  |  Expérience générale 
Évaluation :
4

My only complaint is that when I log in to my app it tells me I have no reservations and no storage unit with you

heather L.  |  Premières impressions 
Évaluation :
5

I'm a repeat customer of this U-Haul Moving and Storage facility in Taylor, MI. They have consistently provided me the highest quality of services. My most recent experience with them involved renting a storage room for home goods I was giving to family I have in Marion, OH and in Traverse City, MI. Being able to store items at the same location I could rent a trailer for moving these home goods was a game changer. The storage area was very secure and clean. Plus, the friendly staff were extremely helpful and effective in all of our business transactions. I could not be more pleased with the quality of service they provided me. I will not hesitate to partner with them again in the future. -Wayne C.

maynard C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky W.  |  Premières impressions 
Évaluation :
5

Everyone is so nice and friendly and very helpful.

DAWN W.  |  Expérience générale 
Évaluation :
5

I love this place, i wouldn't go anywhere else...

Stanley J A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GENE C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peggy L.  |  Premières impressions 
Évaluation :
5

Highly recommend using their services anytime.

Octavia J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Krystal S.  |  Expérience générale 
Évaluation :
4

Items are a bit on the pricey side. Come down on the prices.

Carol J.  |  Premières impressions 
Évaluation :
3

The lock was not in the storage unit. I tried to call the front desk but no one answered. I ended up using the help call button from inside the building to get assistance, then had to meet the employee to obtain the lock.

Adrea M.  |  Online Move In 
Évaluation :
4

Had everything I needed for a safe move

Gloria B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharon s.  |  Expérience générale 
Évaluation :
5

Very helpful & professional.

JOHN L.  |  Premières impressions 
Évaluation :
5

Thank you for providing a very well maintained facility to store my personal belongings over the last 4 years! The facility was always well kept, conveniently accessible and the staff was always helpful whenever I needed assistance or had a general question. Without a doubt, when the occasion arises and as long as you have availability, will definitely use your temp-controlled, 24/7 monitored facility again! Thanks again! -Alek

Alex S.  |  Expérience générale 
Évaluation :
5

AMAZING service from Victoria !!! Thanks so much :)

daniel m.  |  Expérience générale 
Évaluation :
5

They worked with me on different times they worked with me on the price and they are great to work with and I'm so glad that I use U-Haul.😁♥️

LINDAMAE A.  |  Premières impressions 
Évaluation :
5

I am truly blessed to have U-Haul Storage Units available when needed. I had 3 units and I was grateful that's they were all on the 1st floor. I do know I will be returning back later today to reutilize one of the available one's as we are currently in day 2 of the move and are not completely done. If there's another unit on 1st floor or either of mine available. I will greatly appreciate it.

marie t.  |  Expérience générale 
Évaluation :
5

I I believe her name is Miss Vicky she has gone up in above and beyond services she was wonderful treated me wonderfully and I appreciate her and you

nadine d.  |  Expérience générale 
Évaluation :
5

Stored my items there for over four years with no issues. The steady increase in price was the only reason I discontinued.

CRYSTAL K.  |  Expérience générale 
Évaluation :
4

Staff could be more friendly. The app is not easy to use.

brittany h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenneth a.  |  Premières impressions 
Évaluation :
1

The staff was extremely unfriendly. I had to move out 4 days later than planned due to an illness. They are stating they wont do a partial refund.

Amanda G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kent H.  |  Expérience générale 
Évaluation :
2

I would rate it higher as a lot of my experience was very pleasant. I didn't however like the fact I was getting emails and phone calls for 8 months afterwards that I owe for a unit I had moved out of. When a worker had walked me to the unit I paid him an extra $10 to remove the one nightstand I left there because I didn't know where to throw it out. And I was told I still had stuff in there and it took new management to walk up there 8 months later (which thank goodness I kept paperwork showing I paid my bill and I was out in January) to walk up there and realize I really was out and to stop charging me and sending me Lien notices and phone calls

heather c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy G.  |  Expérience générale 
Évaluation :
5

During the 3 months that I was there, I was always greeted by staff with care and professional. The facility was clean. I never had any issues while on the property.

denise c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCIS L.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Janet H.  |  Premières impressions 
Évaluation :
5

Fast, friendly and very helpful with my move in! Thank you!

CHRISTINA O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lance P.  |  Expérience générale 
Évaluation :
5

Friendly and helpful staff. No problems with the unit.

Sherry F.  |  Premières impressions 
Évaluation :
4

An extra $10 for 24 hour access seems wrong when you are paying what you are paying per month anyway. The hours are not convenient for regular working people in my opinion.

Babette S.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ShayLin E.  |  Premières impressions 
Évaluation :
4

U-haul has been a mainstay for as long as I can remember. I'm glad to see that it can continue to be of service even in rough waters.

Glenda M.  |  Expérience générale 
Évaluation :
4

Place was nice and well kept; only complaint if any is that every time i opened my unit the loud alarm would go off and scare my son.

John S.  |  Expérience générale 
Évaluation :
5

Thank you so much for everything. Only my TV can't work.

Bibishe N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa b.  |  Premières impressions 
Évaluation :
4

My unit had no light and was difficult to see inside

lisa M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregg K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kaycee d.  |  Expérience générale 
Évaluation :
4

Our unit had a leak in it

Brent R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles k.  |  Expérience générale 
Évaluation :
3

One of the staff members I worked with was great, so I didn't want to say no to that question. Their name was Billie I believe? The main person I worked with (Her name escapes me) I had worked with before and she is extremely slow and seems like she does not want to be there. She said she had a headache, but I remember her being this way when I got a truck rental there before. The process is archaic. For my contact info, I needed to give 2 phone numbers to reach me. No one has a house phone anymore so I gave my boyfriend's cell phone number. Then I was told I needed a secondary contact, so I use his name and told her it's the same phone number I just gave. I'm then told I cannot have the same phone numbers, so I changed my second phone number to my dad, then needed to give my boyfriends address which was the same as mine and that wasn't allowed. I had reserved a unit ahead of time thinking it would cut back my time, it took me literally 30 minutes to go through this process in person... it was extremely frustrating.

Krystal S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles k.  |  Premières impressions 
Évaluation :
5

All the staff was very helpful everytime that I came in. I had my stuff in storage for two years and when I decided to get my stuff off the staff was very helpful. I would use this uhaul storage again and also recommend it to my family and friends.

markieshia s.  |  Expérience générale 
Évaluation :
3

The return policy is not a very safe policy. There is not enough light when returning the vehicle at night.

joquetta m.  |  Premières impressions 
Évaluation :
5

I had only one problem and it was fixed right away.

linnisha m.  |  Expérience générale 
Évaluation :
3

Average experience

Scott H.  |  Premières impressions 
Évaluation :
5

Thank YOU

barbara k.  |  Expérience générale 
Évaluation :
4

Even if I were to get it out on the due date, the office would have been closed. I should have at least got a discount. Rent a truck great. Storage unit. Go some place else. Lesson learned.

Tabitha P.  |  Expérience générale 
Évaluation :
5

Convenient for my needs, staff was nice when we interacted with them.

jennifer m.  |  Expérience générale 
Évaluation :
5

Manager and owner went out their way for great customer service

chantal h.  |  Expérience générale 
Évaluation :
5

Representative Bobbie was awesome. she went above and beyond with superb customer service. She explained everything with such detail that I didnt have any questions after receiving contract.

Kimberly P.  |  Premières impressions 
Évaluation :
5

Great place

LaBresha J.  |  Expérience générale 
Évaluation :
5

I wouldn't go anywhere else for storage, You are the ONLY STORAGE place I would use !!

sheryl b.  |  Expérience générale 
Évaluation :
5

Excellent Staff! The Uhaul team made the move easy.

jennifer s.  |  Premières impressions 
Évaluation :
5

Would use again with no reservations.

Ronald S.  |  Expérience générale 
Évaluation :
5

Excellent friendliness, good facilities

james f.  |  Premières impressions 
Évaluation :
5

Great team and very conscientious.

Ronald S.  |  Premières impressions 
Évaluation :
5

This facility is well kept, spacious and secure. Its great that they have moving carts that you can use for free. The staff is very friendly and treat you as a valued customer.

TANYA T.  |  Expérience générale 
Évaluation :
3

I didn’t want the person that came with me as a contact but looking over my contact he was put ther anyway

Tonia L.  |  Premières impressions 
Évaluation :
4

They were very helpful

leon c.  |  Premières impressions 
Évaluation :
5

s/o

Douglas B.  |  Expérience générale 
Évaluation :
5

Easy on line setup and great in-store service.

Rebekah S.  |  Premières impressions 
Évaluation :
5

Love the 24 hr key access to storage.

Diamond G.  |  Expérience générale 
Évaluation :
5

Had no problems here ,nice ,reasonable

tina m.  |  Expérience générale 
Évaluation :
5

Stellar, cost effective service as always!!

Timothy H.  |  Premières impressions 
Évaluation :
5

.

MELISSA J.  |  Expérience générale 
Évaluation :
5

We were very happy with the service and storage units we rented. U-Haul was fantastic.

nancy m.  |  Expérience générale 
Évaluation :
5

Quick ,easy an painless ,nice people clean place

tina m.  |  Premières impressions 
Évaluation :
4

good customer service. they are very busy and need more help process was slow do to limited staff especially on the weekend. very friendly and helpful.

holly h.  |  Premières impressions 
Évaluation :
5

Merci.

GEORGE T.  |  Expérience générale 
Évaluation :
5

The staff has been absolutely outstanding! This center has a very hard working team who is so very dedicated and professional. Keep up the great work.

HELEN C.  |  Expérience générale 
Évaluation :
5

1st time using this service all went well.

tim g.  |  Premières impressions 
Évaluation :
5

Clean, safe storage facility. Friendly staff. Would recommend.

Micah B.  |  Expérience générale 
Évaluation :
5

The only reason why I moved out is because I moved away to another part of the state. Would rent again.

QURAN K.  |  Expérience générale 
Évaluation :
5

Service was great and I would like to talk to you about employment the offer is yours... THANK U and GOD BLESS U!

Kevin K.  |  Premières impressions 
Évaluation :
5

Was very happy with my experience

NORA H.  |  Expérience générale 
Évaluation :
4

Customer service good, I just don't like having a reservation for a month on a 10 x 15 and then having to settle on a split room on a totally different floor. You should honor the reservation you show

leonard p.  |  Réservation 
Évaluation :
5

My experience with Uhaul has always been great. Even when I had a problem, it was taken care of in a timely manner. I will not hesitate to rent from Uhaul again for services that I might need.

ASTORIA W.  |  Réservation 
Évaluation :
5

S.O.

ANJANETTE S.  |  Expérience générale 
Évaluation :
5

Clean facility and good customer service

Steven H.  |  Réservation 
Évaluation :
5

This haul self storage location is the best office staff are professional and whenever I need to rent a truck or store my things when I move I will always use this haul thanks again

MATTHEW D.  |  Expérience générale 
Évaluation :
5

Is there any pro rated refund? I paid until Nov. 18th and moved out Oct. 28th.

brian m.  |  Expérience générale 
Évaluation :
5

Easy and convenient and Totally Professional Employees!!!! Thanks you ALL so much👍🏼👍🏼👍🏼😎😎😎

elizabeth l.  |  Expérience générale 
Évaluation :
5

Storage facility was convenient and secure.

James M.  |  Expérience générale 
Évaluation :
4

Some of the customer service people don't have the best attitude, but otherwise everything was great.

krystyna j.  |  Expérience générale 
Évaluation :
1

I would never recommend U Haul to anyone. We received water in our storage unit and the staff was not concerned or offered any help.

KATHRYN P.  |  Expérience générale 
Évaluation :
1

I was unable to rent a truck and it put my family and I in a terrible bind. The person I brought with me to drive the truck had a past due balance (even though I had no association) and I was denied.

TIffany M.  |  Réservation 
Évaluation :
5

Très bien

aletta w.  |  Réservation 
Évaluation :
4

I did have some damage to some items and was referred to Insurance co. No feedback yet

PATICIA P.  |  Expérience générale 
Évaluation :
5

Very convenienly located to where I'm currently residing. Will use services in the future. Thanks so much. Sincerely Kim Estrada

Kim e.  |  Expérience générale 
Évaluation :
5

We were treated kindly and professionally. I will recommend U Haul to others.

Debra F.  |  Réservation 
Évaluation :
1

I can't fit my disgust of your company within 200 characters. Please have someone from your SENIOR LEADERSHIP TEAM call me at 313-244-9763.

BILLY R.  |  Expérience générale 
Évaluation :
1

I could never get in contact with the office staff they never answered the phone and was rude customer service would send emails and messages for them to call me back and they never did

lamarcus H.  |  Expérience générale 
Évaluation :
5

The staff at uhaul of Taylor is great I would recommend this location.

Dominique N.  |  Expérience générale 
Évaluation :
3

UHauls policy of not refunding partial month used on storage units is a bad policy. Also they assumed I had moved out but I had plans to use the unit again and they moved someone else into my unit.

Gary H.  |  Expérience générale 
Évaluation :
5

Everything was great

Rhonda T.  |  Expérience générale 
Évaluation :
5

N/a

ANGELA B.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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