It's my brother's unit, but I've used U-Haul several different times during vehicles and storage units in California so yes it's great and the people in Michigan are very nice and very helpful. Thank you. CindyAzmy
Michael K | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Taylor
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Thañk you U Haul for always being so helpful, kind and accommodating. These past three years that I've had my things in storage, when i've had a problem you have always been able to solve them. May the good Lord continue to Bless and Prosper U Haul Always!!! ,
Bernadette B | Premières impressionsnothing everyone was professional and easy to deal with
LARRY MAlways excellent customer service
PAMELA SWoman was very rude to me. Said I did not park in the hanicap spot correctly???????
PAUL AVery nice and helpful employees
VALERIE JOFFICE MANAGER AND CO WORKER VERY DISAPPOINTED AT THE SERVICE FIRST AND LAST TIME EVER
Latrisha h | Premières impressionsMichael C did an excellent job. He was personable, knowledgeable, and very helpful. He deserves a raise.
ROGER MLower prices.
ANTHONY GContinue the great job !
TIMOTHY BExcellent customer service A+ Thanks so much
RAMON RStaff were helpful, friendly and knowledgable and the return was as seamless as the pick up. Nice job! Ken
Kenneth BI have been here many times over the years and always a good experience
Georgette J | Premières impressionsI paid my storage up after being delinquent but the lock was not removed causing me to incurr extra fees with my rental truck. I had to wait until the morning once the staff was there to get into my unit.
Noricka W | Expérience généraleHave more pick up trucks available. I reserved one at Inkster site and it wasn't there.
ZACHARY LI always use them and I have never had a bad experience.
NICOLAS FGreat job as always !!!
TIMOTHY BNo comment
POM TWe have a great experience everytime
NAOMI-RUTH DFacility clean and easily accessible.
Marguerite C | Expérience généraleA few times had trouble getting into my storage unit at night with the 24 hour service access due to something wrong with the key pad not working and a few times because of ice or weather issues for the the door not opening ,did put a slight inconvenience putting items back or taking out but overall was pleased with the unit and service
MARIO W | Expérience généraleThey do an Awesome job at this location!
Eva R | Expérience généraleCheck the odometers on these vehicles. Drove less than 3 miles from the pick up location and it said I had drove 11 miles.
Brittany JCrazy walking path inside the store to reach the counter. Not handicap friendly.
CHRISTINE TNothing your workers were great 👍
JEFFERY PProfessionals & fast in service, they get you in & out very quick.
SAFI SCheck in guy was fast and pleasant
MICHAEL DToo pricey, way too many fees for 6hrs and 11 miles. It is what it is
MATTHEW TAlways great and friendly service at this Taylor, Michigan location.
BRIAN MS.O.
RILEY MThe wait was too long considering I had a scheduled pickup having someone to help with just pick ups would be helpful and not just standing in a long line waiting for people who are making new reservations. Also I was not told that the vehicle I was renting was not owned by uhaul until I picked the vehicle up so I ended up spending more money than I had anticipated. The whole 19,99 is definitely not worth it.
TIKA MStaff very rude and stuck on themselves, I left to go to another storage. I even pay more but I don't care about that, the staff at public storage very courteous
Jacob K | Expérience généraleAbsolutely stellar! Rep cleaned an area she saw with just a bit of dust. checkout and in was so quick!! Great staff we have had a storage unit here for years, always friendly and helpful and so clean!!
BONNIE KI have so many issues and I need to be contacted as these issues have not been resolved
JESSICA DWe as a non profit have had a storage unit for years. The staff is always helpful,joyful, seem to work as a team. Rental if a can was smooth and easy. I always recommend them to others!
BONNIE R | Expérience généraleThey asked me if I wanted to add a dolly. I said yes. She tells the guy to put a dolly in there. Get home. No dolly. Location closed by that time. Thankfully I wasn't charged for it. But, could have used it. Also they said the fuel was on half. Took a picture when I got in. It was only a quarter.
KRISTIN PVery experienced and professional
ANWAR MStaff did a terrific job !!!
TIMOTHY JThe front desk employee on duty when I picked up the van was professional and courteous. However, the one on duty when I returned it was obviously not happy with her job and almost hit the van with another truck because it turns out I parked it in the wrong spot and was partially blocking her way, she then approached me and told me to "move the van", which I did when I asked where I should move it. She needs to understand that the customers do not necessarily know how the place works and how we should behave so she does not get angry at us. Also, the key drop box was nowhere to be found so I was forced to approached her to ask for directions, but she just laughed and took the keys from my hand…I left with a bad impression of U Haul.
MIGUEL AEfficient and friendly people
MICHAEL JExcellent service and vehicle was clean and well maintained.
MICHAEL SNothing. Everything went well! The equipment is fairly new, clean and in good order. Everyone from the person taking my information to helping me load the dolly onto my vehicle were very friendly and helpful!
MARK KGreat service. Great experience. Thank you.
CASEY MService agents at location upon arrival, took the truck and prepared for next customer. Agents inside were helpful and knowledgeable, no problems at all.
CATHERINE PI don’t like the fuel procedure it’s hard to fill to the exact level on the fuel gage I would prefer a full tank and I would return it with a full tank
ROLF EGreat service
GLENN CNo comment.Location performed well as was expected.
DALE FService attendants where great.
FERNANDO GTrucks dolly "holder" was broken. Truck made funny noises sometimes while driving. Locations bar code to return truck wasn't working and was confused on where to put the key,
KIMBERLY NMy only issue was using the after hours return. I tried with the app and the website and it kept locking up and now moving to the next phase.
STEVEN LThe pick up and return process was easy. The people working were friendly and helpful.
James SUhaul has been NOTHING but amazing to my wife and I. Our storage unit bill was consistent through the 10 months we had it. I also love that we (ANY CUSTOMER) gets the 6 day grace period to pay the unit IF you do not have it all either. This was a BIG PLUS/HELP.
rainell c | Expérience généralethe lady who helped me was awesome and deserves a raise!
SHAWN ECheck in process did not go very smoothly. We returned the van shortly after opening and barely got the van off the street. Trucks and equipment blocked the whole entrance and the workers were in no particular hurry to get the driveway cleared. I would suggest that on high volume return days at least 1 employee come in before opening to clear the driveway. We opted to go inside for a paper receipt and it took several attempts to complete the process because the employee had checked in the wrong van. Overall a good experience.
WANDA CA-1 Servicing all around!
Eva R | Premières impressionsjust keep doing what your doing
BRYCE AWe dropped off late so saw no people nor went inside
MICHAEL SI always rent from this U-Haul location. They are very accommodating and the vehicles are always clean.
PETER-DUANE SHad an amazing experience when renting a pickup truck from U-Haul Moving & Storage of Taylor! The reservation process online was easy, the staff was great when I came to pick up the rental, and the turn-in process was quick and easy. I would definitively recommend using this facility for your moving needs!
Jennifer THad a three piece queen bedroom set to move .. the 5 x 8 was easy to load and pull with my truck. The U Hall personal were helpful and friendly.
DAVID HThe beautiful young woman who helped me was very kind and had a goof sense of humor :]
CHRISTOPHER W | Premières impressionsCustomer service is pretty much ignores you why they have conversation standing in line and they don’t even say anything to you
DETREZ DEverything was very smooth from pickup to drop off.
CHERYL DOverall Uhaul experience was fine but the worker Javon should not work with customers if it causes him so much misery to assist. He's rude and wasn't properly trained in customer service or just doesn't care. Either way, his attitude during my storage move out was disgusting.
Mercedes S | Expérience généraleNo lights in storage unit
BETTY W | Expérience généraleThe service was great, the price was just too high for a 8x10 over the 2 years it kept going up. I have 10x15 at public storage for the same price my 8x10 was at uhual. So I had no choice but to move out.
William N | Expérience généraleThe access card does not work and the doors are rarely unlocked before 8/8:15am unless you notify a member of the staff to unlock during business hours.
Tahia L | Premières impressionsThe front office people are very rude . Dawn is would say needs a retraining course on her job all the way around.
Melina C | Expérience généraleVery nice respectful
yolanda w | Premières impressionsWhen I arrived, my access code didn't work. I had to go to the store and was provided an access card. When I walked back to the glass sliding doors, I was granted access but the doors were broken and would not open. Someone came to fix it while I waited, but it wasn't that long. There was supposed to be a lock in my unit and it wasn't there, so I had to go back to the store to get a lock. I attempted to use the restroom in the storage unit area but it was locked, so I had to go back to the store again to use the restroom. With that said, the staff was friendly and helpful, but the move in process wasn't so smooth.
Jeffrey S | Déménagement en ligneGreat experience. Good price. They communicate well and are understanding of customer's needs. Thank you so much, Uhaul. I moved into my place with your help and I am so happy. My stuff was kept safe, as well
Keilani H | Expérience généraleOur only compaint is there are no garbage cans on the facility. There was alot of broken glass and trash all over inside and out. It was fine other than that.
Kris R | Expérience généraleEverything was very nice and I would recommend one of my friends or family members to you guys. Thanks a lot and have a good one. and Brittany was very nice, kind polite, and knowledgeable of the U-Haul system.
BARBARA A | Expérience généraleDawn was extremely helpful and accommodating. The entire staff was awesome overall. They were understanding of my situation and were just good people in general. All smiles, good jokes, and most IMPORTANT…. UNDERSTANDING AND CUSTOMER SERVICE. 100 stars, no exaggeration.
Leonard B | Expérience généraleJust was great all the way round
Gloria B | Expérience généraleTy
melissa g | Expérience généraleYou guys charge me 7791 one time and $90. What is that for? I need to know I need my $90 back because it's supposed to be 77.
BARBARA A | Premières impressionsThe building itself was very clean and well maintained but the unit I was assigned has a broken door. We climbed under and got it on track so it would open because it was after hours I wasn't sure who to call about it. I unloaded my stuff into the room got the door closed but was unable to lock it.. I have to go in this morning and switch units to one that is not broken... meaning I have to move the stuff again
VIRGINIA B | Premières impressionsGreat service, professional and informative
Samuel H | Premières impressionsThe staff is very polite and happy they treat you like they’ve known you forever great place to use for storing your valuables
michael f | Expérience généraleVery convenient and easy process even with vision problems
Bruce R | Premières impressionsMerci
ALEXANDER C | Expérience généraleI was locked out of my storage in error one month. Staff could not figure out why since I was current in payments. Had to go to office twice to get someone to take the lock off ( she took the lock off the wrong unit). When I moved out on November 3rd I took pictures and completed the process on the app but it was never completed on your side so I started recording late notices. It took 2 calls and 2 emails before this was resolved. It was not resolved until 12/12. Dawn was extremely friendly and helpful. If I rated my experience based on her alone it works have been excellent.
Stacey A | Expérience généraleI gentleman that actually helped me was very polite understanding and took care of me in a timely manner Great staff
michael f | Premières impressionsWould still be there but price was to high
Michelle A | Expérience généraleThe problem is you can never talk to anybody at that store. I've had to go through the other number three times and I hope that last time was enough. I don't have to do this again sorry just fine. Getting my unit canceled was a bad situation. nobody follows through on anything.
pamela f | Expérience généraleI liked the 24 hour access. Place was secure and clean . Would definitely use U-Haul app again!
Douglas S | Expérience généraleRaised the cost 3 times in less than 2 years. Too much
Lucille M | Expérience généraleI rented a I it online. When I went I to the store, the unit had 2 locks and a note to see the front desk due to non payment. I went to the desk and the gentlemen did apologize and provide me with a new unit. He mentioned a pillar inside the unit but did also mention that it was the only available unit in the size requested. I asked if a discount off monthly was available and he said it was not. I had to take the u it as I had my truck full Of stuff and was already 45 minutes behind schedule. I feel like I should get a monthly reduction as it was not the unit I originally selected and felt pressure to take the one with a large chunk Of space taken by the pillar
Amanda L | Déménagement en ligneThere was only one occasion the entrance door to storage wad not available. I had to get counter attendant to use key to unlock sliding door.
john c | Expérience généraleDawn is very professional and deserves a Regional manager promotion. I recommend this location.
Lamin J | Expérience généraleThe General Manager was awesome! Polite, friendly and she went the extra mile to assist.
Michael J | Premières impressionsWhen I came to this facility I was going through a rough time in life. The staff here was fast friendly and knowledgeable. They went above and beyond my entire service. I needed a larger unit, as soon as one was available they called me and allowed me to change units. They are super helpful. I will always recommend this location to friends and family.
Anjelica C | Expérience généraleI had no problems
Elizabeth R | Expérience généraleOther than my storage being broken into it was okay. Nothing seemed to be missing just door looked a bit damaged
Brenda H | Expérience généraleVery knowledgeable staff and the manager was very helpful and compassionate about understanding the financial situation and working with me when my payment was late
ROBERT G | Expérience généralenone
michael s | Premières impressionsEveryone greeted guest with kind eyes and friendly smiles. Thank you for providing great service.
Danielle B | Premières impressionsThere's two doors, I went to go in the small van door, and my code was denied twice, so I walked all the way up to the front and the cold weather just to find out I needed to use the doors around the corner because the store was open, you should be able to get through the main door. The store is open or closed, or there should be instructions to tell you when the store is open the large glass door.
Kenneth L | Déménagement en ligneEverything was great
Kinyetta S | Expérience généraleWhen arrived I was told the lock would be in the unit, but that was not the case. I had to go and physically get a lock from the front office leaving my belongings unsecured. When trying to close the unit door it kept getting caught on a metal piece sticking out. It took me a while to close the door. So not a smooth move-in. Booking the unit was the smoothest process.
Angelina G | Déménagement en ligneFound a lot of mouse droppings on a sofa bed that was being stored. Everything else was a good experience.helpful and friendly staff. Pest control should be ramped up though. Nobody wants to find things ruined from mouse droppings.
eric F | Expérience généraleSeen serious infestation of live roaches upon take reciept of unit on for the first time. Could not rent unit, due to fear of bringing roaches to my or others home. I was not warned of such problems making more work for me as a disabled veteran.
CARMENCITA M | Expérience généraleI only closed my account due to the increased rate.
Sarah D | Expérience généraleGreat Experience, just wish big storage was less like 120 but other than that was good staff and clean and secure.
miguel c | Expérience généraleI had excellent service given by Nikki & she took great care of me. Thanks a lot.
Theletha W | Premières impressionsStaff and manager were very helpful and nice. And went out of there way to fix issues we had with our u haul rental.
Jessica L | Premières impressionsEveryone was always pleasant and helpful
ERIC M | Expérience généraleStaff was very courteous and respectful. Timely responses whenever I needed assistance. Great place to store items!
Kimberly C | Expérience généralePrices are higher then Public Storage
Daniel J | Expérience généraleMost of rhe staff was friendly. I walked in and there was a young girl with headphones on just sitting over to the side and I stood there for awhile never acknowledged me. A very nice gentleman came in from the back and greeted me right away. Dark hair tall. Didn't get his name unfortunately. Very nice. As for my storage, nice space floor were pretty clean. I was very pleased with them the first 1 years I had my storage. Prolice was great. 2 yr Price increased no biggie., bound to happen. 3 yr price increased majorly. Went from 130. To 180. Not happy. I had gone into my unit and noticed things were chewed went up spoke to dawn the manager and she gave me the number to call the insurance. I took my own pictures since no one came to look at my damage. I'm telling you, the process was a bunch of crap. 2 months later they are asking me for more pictures. Well, at this point I had started to throw things away and well, guess what the pictures were not good enough they wanted more. And wanted the manager to come look at the unit 3 months later?? Seriously. So if you ever make a claim MAKE THR MANAGER COME LOOK. Such bs. This place is so high in price and most of the staff could care less about helping you. There are a few that are great. Everytime I went in there always a different face. Anyway, needless to say the facility itself was ok and maintained. But price increases were way to much. 4 yrs later I'm paying 195 for 10×10 and not even climate control. So I moved to a different place in climate control and paying 102 a month. Good luck, shop around.
holly h | Expérience généraleHey, I never got a chance to move into my storage, because I did not have anyone to help me move. The gentleman at counter (the manager) was so helpful and reverse the charge. I returned the card and lock back to him. So appreciated. GOD is good and uhaul is too. Would definitely recommend uhaul services.
MARY L | Expérience généraleVery respectful and friendly
Antonio B | Premières impressionsOnline reservation took 10 tries before it was correct. I eventually had to change my whole moving choice. The hired movers moved me in the storage fast but only showed at the other end of my move the next day causing me to miss my bus out of town and had to spend the night in the U-Haul; I'm a person with a disability. Nevertheless when they arrived they worked quickly. I could not move anything because of my health. I'm grateful for that. Initially I was going to drive to my state of relocation for what I paid it might have been cost effective.
Kimberly C | Déménagement en ligneNever had a negative issue. Felt my item's stored where very secure and climate control sets it above all other storage outlets.
brian h | Expérience généraleThere was an error of the unit I was assigned to. It was locked and I had unloaded a great deal of belongings. One of the agent got things in order for me and I was very impressed with her ability to handle the manner. However, because of the mix up, I had to use another credit card. I wasn't expecting that but I had another one. I commend your agent on her expertise.
terry d | Premières impressionsI used a storage for a month. I appreciate the cleanliness and security systems they have in place. The floor I used was also temperature controlled which was a plus. Definitely a safe place for your belongings. A sufficient amount of cameras as well I might add. Would definitely recommend.
adrian m | Expérience généraleI love the easy access to my unit and the convenience of using the carts to move items myself.?
Georgette M | Premières impressionsGreat place
Charlorra C | Expérience généraleThe staff member that checked me in was very friendly and knowledgeable
jill s | Premières impressionsRenting my unit was super simple. Did it all online from my phone. The unit was more roomy than I expected which was a nice bonus. I was supposed to get a free lock for my unit by reserving online. It said the lock would be inside my unit. No lock. I had to leave and run to Walmart for a lock instead. Besides that things have been great so far.
Cassandra D | Déménagement en ligneSteve the manager is amazing. His customer service was impeccable!
Denise G | Expérience généraleThere was a minor problems at my unit that was given to me for storage was already taken but the facility did more than enough with helping me resolve the issue. They gave me one month of free storage and move me to another unit. Also refunded my storage fee. I'm still waiting on it to hit my account but I'm sure I will, also my truck was turned back in late due to the fact that other people moving in we're parked really crazy in the parking lot so I had nowhere to pull in and park to allow but once again, U-Haul did a great job with extending my hours, so that I won't be charged for late fees or anything I appreciate them I've had experience with Taylor Uhaul in the past that wasn't so great but I may tell you 2023 is awesome because they're doing a great job. Thank you U-Haul and employees of Taylor.
Brittany B | Premières impressionsMy tv I had in there was broke and they never ended my arrangement on time I've been move out since January. Definitely a lot of miscommunication, staff is nice but there was a lot of confusion in the process
Robyn B | Expérience généraleMerci!
Charlorra C | Premières impressionsThese people can't get billing right. Repeatedly sent already paid invoices.
dawn b | Expérience généraleGot in 20 min to close. Was told that the office door was getting slammed at close no matter what after just paying $200 for a unit, 100 for a truck and already having a unit there. Needless to say i give this facility lots of $. So i found the lack of service fairly offensive, especially since she didn't program my 2nd card correctly but luckily the alarm was deactivated for both by my other units card.
Raymond S | Expérience généraleEverything was great the trucks u have need serous servicing but your storage units are great
Cassandra G | Expérience généraleA great experience I will continue using this company in the future
john p | Expérience généraleThe lady that assisted me was very nice.
Latasha H | Premières impressionsDawn is amazing
Michael K | Expérience généraleAlways easy to access. I love having indoor climate controlled facilities for my belongings and it was close to home. Merci.
Allen K | Expérience généraleEmployees were great. Great Storage space. I would recommend this location.
DIANA S | Expérience généraleDawn Miner was very rude. Absolutely no customer service compassion what so ever. Didn't even bother to listen to my situation or issues with this particular location. Also no real knowledge of my price of my Supposedly prorated unit. Never ever again will I rent a storage unit from this location. Ever.
amanda C | Premières impressionsI absolutely loved using this place for my storage needs. What was supposed to be only 1 year of storing stuff quickly turned into 4 years, so I was very glad to have chosen such a well-maintained, clean, secure, reliable place to keep my belongings. I will definitely recommend to anyone who is looking for storage needs. Couldn't be happier.
Matthew L | Expérience généraleThere were a few glitches at the start....but it worked out.
Deloris W | Expérience généraleThis is one of the most awful experiences I've ever had. Very unhelpful staff on phone as well as in person. I'll be calling corporate asap
Orione S | Expérience généraleI had a difficult time understanding the check-in and check out process. I had to wait until the business was open to ask. It would be helpful to have signs that explain this. There were two different key pads. Only one checks one in and out and the other opens the door only. This was also not obviously explained. Better signage would be useful.
Ethel K | Déménagement en ligneChris and the whole front desk team were fantastic. We really appreciated the help with all our questions.
Spencer C | Premières impressionsOnly issue was a billing glitch last year. Don't know if I am owed any monies but if so, let me know.
Donna a | Expérience généraleThe only thing I have to complain about is in the storage the bathroom was not clean but everything else was good the staff was super nice
Brittany Y | Expérience généraleThe Front desk people were Amazing😍😍😍!… Thank God I THANK GOD FOR THEM🌹🌹🌹🌹
ANGELA D | Premières impressionsIt’s hard to get anyone to answer the phone for customer assistance.
Jihaad A | Expérience généraleCould use some fans or ac in side storage area to hot inside
heather L | Expérience généraleLove u guys
mary m | Expérience généraleI have been renting a storage unit at various times from Uhaul for 5 years straight.
derwin t | Premières impressionsThey do a great job in keeping the storage area clean. During several days, I kept running into the cleaning person who was busily mopping the floors. When I first moved items into the storage units, they were both very clean. Office personnel made sure I got a discount that I had forgotten about that I was entitled to because of a previous truck rental.
Allan R | Expérience généraleCustomer Everyone gets A++ Austin and Pam outstanding customer service!! My first time using A storage unit !! I will be 80 in June!! All new to me your staff made me feel very comfortable and safe!! Thank You!!! I am using U-Box at the end of Nov. , fora move to Calif!!!!! Merci
Patricia J | Expérience généraleVicky Elkins is a terrible manager that does not communicate effectively and lies about communication with clients. Leaving solely due to the fact that Vicky poorly manages this facility. Nobody even answers there phone when I call. My locker was spotless, and I'm hoping Vicky doesn't claim otherwise because she has a vendetta. Will never recommend this facility for storage or equipment rental. Her manager was supposed to call me and never did.
devinn c | Expérience généraleCargo area should be swept and clean for new customers, Jack was not in cradle just left in corner to be my problem. Safety issue ... mirrors suck need truck mirrors with larger convex mirrors you can't see anything with mirrors on vans ( very limited on sight)
charles t | Premières impressionsVery clean and office very helpful.
Allan R | Premières impressionsWould have preferred using a lock I already had rather than purchasing a lock.
Cheryl Y | Expérience généraleThe staff was so courteous and helpful my storage facility is easy and accommodating I appreciate them so very much have a blessed and safe one
Rochelle C | Expérience généraleThe gal that set me up was friendly and helpful.
Linda P | Premières impressionsThey were very helpful because I truly did not know what I was doing never had a storage unit before very kind and helpful. Appreciate it very much be blessed and be safe!!
Rochelle C | Premières impressionsI though I would get a refund (prorated) since I moved out. Overall, the experience was good. The climate was quite warm.
Davetta W | Expérience généraleI like to control climate a lot and I like the security thank you
LINDAMAE A | Expérience généraleMy brother died, which eliminated the need for extra storage. He too was happy with your facility and services.
Shirleen M | Expérience généraleMy only complaint is that when I log in to my app it tells me I have no reservations and no storage unit with you
heather L | Premières impressionsI'm a repeat customer of this U-Haul Moving and Storage facility in Taylor, MI. They have consistently provided me the highest quality of services. My most recent experience with them involved renting a storage room for home goods I was giving to family I have in Marion, OH and in Traverse City, MI. Being able to store items at the same location I could rent a trailer for moving these home goods was a game changer. The storage area was very secure and clean. Plus, the friendly staff were extremely helpful and effective in all of our business transactions. I could not be more pleased with the quality of service they provided me. I will not hesitate to partner with them again in the future. -Wayne C.
maynard C | Expérience généraleEveryone is so nice and friendly and very helpful.
DAWN W | Expérience généraleI love this place, i wouldn't go anywhere else...
Stanley J | Expérience généraleHighly recommend using their services anytime.
Octavia J | Expérience généraleItems are a bit on the pricey side. Come down on the prices.
Carol J | Premières impressionsThe lock was not in the storage unit. I tried to call the front desk but no one answered. I ended up using the help call button from inside the building to get assistance, then had to meet the employee to obtain the lock.
Adrea M | Déménagement en ligneHad everything I needed for a safe move
Gloria B | Premières impressionsVery helpful & professional.
JOHN L | Premières impressionsThank you for providing a very well maintained facility to store my personal belongings over the last 4 years! The facility was always well kept, conveniently accessible and the staff was always helpful whenever I needed assistance or had a general question. Without a doubt, when the occasion arises and as long as you have availability, will definitely use your temp-controlled, 24/7 monitored facility again! Thanks again! -Alek
Alex S | Expérience généraleAMAZING service from Victoria !!! Thanks so much :)
daniel m | Expérience généraleThey worked with me on different times they worked with me on the price and they are great to work with and I'm so glad that I use U-Haul.😁♥️
LINDAMAE A | Premières impressionsI am truly blessed to have U-Haul Storage Units available when needed. I had 3 units and I was grateful that's they were all on the 1st floor. I do know I will be returning back later today to reutilize one of the available one's as we are currently in day 2 of the move and are not completely done. If there's another unit on 1st floor or either of mine available. I will greatly appreciate it.
marie t | Expérience généraleI I believe her name is Miss Vicky she has gone up in above and beyond services she was wonderful treated me wonderfully and I appreciate her and you
nadine d | Expérience généraleStored my items there for over four years with no issues. The steady increase in price was the only reason I discontinued.
CRYSTAL K | Expérience généraleStaff could be more friendly. The app is not easy to use.
brittany h | Expérience généraleThe staff was extremely unfriendly. I had to move out 4 days later than planned due to an illness. They are stating they wont do a partial refund.
Amanda G | Expérience généraleI would rate it higher as a lot of my experience was very pleasant. I didn't however like the fact I was getting emails and phone calls for 8 months afterwards that I owe for a unit I had moved out of. When a worker had walked me to the unit I paid him an extra $10 to remove the one nightstand I left there because I didn't know where to throw it out. And I was told I still had stuff in there and it took new management to walk up there 8 months later (which thank goodness I kept paperwork showing I paid my bill and I was out in January) to walk up there and realize I really was out and to stop charging me and sending me Lien notices and phone calls
heather c | Expérience généraleDuring the 3 months that I was there, I was always greeted by staff with care and professional. The facility was clean. I never had any issues while on the property.
Denise C | Expérience généraleFast, friendly and very helpful with my move in! Thank you!
CHRISTINA O | Premières impressionsFriendly and helpful staff. No problems with the unit.
Sherry F | Premières impressionsAn extra $10 for 24 hour access seems wrong when you are paying what you are paying per month anyway. The hours are not convenient for regular working people in my opinion.
Babette S | Expérience généraleU-haul has been a mainstay for as long as I can remember. I'm glad to see that it can continue to be of service even in rough waters.
Glenda M | Expérience généralePlace was nice and well kept; only complaint if any is that every time i opened my unit the loud alarm would go off and scare my son.
John S | Expérience généraleThank you so much for everything. Only my TV can't work.
Bibishe N | Expérience généraleMy unit had no light and was difficult to see inside
lisa M | Expérience généraleOur unit had a leak in it
Brent R | Expérience généraleOne of the staff members I worked with was great, so I didn't want to say no to that question. Their name was Billie I believe? The main person I worked with (Her name escapes me) I had worked with before and she is extremely slow and seems like she does not want to be there. She said she had a headache, but I remember her being this way when I got a truck rental there before. The process is archaic. For my contact info, I needed to give 2 phone numbers to reach me. No one has a house phone anymore so I gave my boyfriend's cell phone number. Then I was told I needed a secondary contact, so I use his name and told her it's the same phone number I just gave. I'm then told I cannot have the same phone numbers, so I changed my second phone number to my dad, then needed to give my boyfriends address which was the same as mine and that wasn't allowed. I had reserved a unit ahead of time thinking it would cut back my time, it took me literally 30 minutes to go through this process in person... it was extremely frustrating.
Krystal S | Premières impressionsAll the staff was very helpful everytime that I came in. I had my stuff in storage for two years and when I decided to get my stuff off the staff was very helpful. I would use this uhaul storage again and also recommend it to my family and friends.
markieshia s | Expérience généraleThe return policy is not a very safe policy. There is not enough light when returning the vehicle at night.
joquetta m | Premières impressionsI had only one problem and it was fixed right away.
Linnisha M | Expérience généraleAverage experience
Scott H | Premières impressionsThank YOU
barbara k | Expérience généraleEven if I were to get it out on the due date, the office would have been closed. I should have at least got a discount. Rent a truck great. Storage unit. Go some place else. Lesson learned.
Tabitha P | Expérience généraleConvenient for my needs, staff was nice when we interacted with them.
jennifer m | Expérience généraleManager and owner went out their way for great customer service
chantal h | Expérience généraleRepresentative Bobbie was awesome. she went above and beyond with superb customer service. She explained everything with such detail that I didnt have any questions after receiving contract.
Kimberly P | Premières impressionsGreat place
LaBresha J | Expérience généraleI wouldn't go anywhere else for storage, You are the ONLY STORAGE place I would use !!
sheryl b | Expérience généraleExcellent Staff! The Uhaul team made the move easy.
jennifer s | Premières impressionsWould use again with no reservations.
Ronald S | Expérience généraleExcellent friendliness, good facilities
james f | Premières impressionsGreat team and very conscientious.
Ronald S | Premières impressionsThis facility is well kept, spacious and secure. Its great that they have moving carts that you can use for free. The staff is very friendly and treat you as a valued customer.
TANYA T | Expérience généraleI didn’t want the person that came with me as a contact but looking over my contact he was put ther anyway
Tonia L | Premières impressionsThey were very helpful
leon c | Premières impressionss/o
Douglas B | Expérience généraleEasy on line setup and great in-store service.
Rebekah S | Premières impressionsLove the 24 hr key access to storage.
Diamond G | Expérience généraleHad no problems here ,nice ,reasonable
tina m | Expérience généraleStellar, cost effective service as always!!
Timothy H | Premières impressions.
MELISSA J | Expérience généraleWe were very happy with the service and storage units we rented. U-Haul was fantastic.
nancy m | Expérience généraleQuick ,easy an painless ,nice people clean place
tina m | Premières impressionsgood customer service. they are very busy and need more help process was slow do to limited staff especially on the weekend. very friendly and helpful.
holly h | Premières impressionsMerci.
GEORGE T | Expérience généraleThe staff has been absolutely outstanding! This center has a very hard working team who is so very dedicated and professional. Keep up the great work.
HELEN C | Expérience générale1st time using this service all went well.
tim g | Premières impressionsClean, safe storage facility. Friendly staff. Would recommend.
Micah B | Expérience généraleThe only reason why I moved out is because I moved away to another part of the state. Would rent again.
QURAN K | Expérience généraleService was great and I would like to talk to you about employment the offer is yours... THANK U and GOD BLESS U!
Kevin K | Premières impressionsWas very happy with my experience
NORA H | Expérience généraleCustomer service good, I just don't like having a reservation for a month on a 10 x 15 and then having to settle on a split room on a totally different floor. You should honor the reservation you show
leonard p | RéservationMy experience with Uhaul has always been great. Even when I had a problem, it was taken care of in a timely manner. I will not hesitate to rent from Uhaul again for services that I might need.
ASTORIA W | RéservationS.O.
ANJANETTE S | Expérience généraleClean facility and good customer service
Steven H | RéservationThis haul self storage location is the best office staff are professional and whenever I need to rent a truck or store my things when I move I will always use this haul thanks again
MATTHEW D | Expérience généraleIs there any pro rated refund? I paid until Nov. 18th and moved out Oct. 28th.
brian m | Expérience généraleEasy and convenient and Totally Professional Employees!!!! Thanks you ALL so much👍🏼👍🏼👍🏼😎😎😎
elizabeth l | Expérience généraleStorage facility was convenient and secure.
James M | Expérience généraleSome of the customer service people don't have the best attitude, but otherwise everything was great.
krystyna j | Expérience généraleI would never recommend U Haul to anyone. We received water in our storage unit and the staff was not concerned or offered any help.
KATHRYN P | Expérience généraleI was unable to rent a truck and it put my family and I in a terrible bind. The person I brought with me to drive the truck had a past due balance (even though I had no association) and I was denied.
TIffany M | RéservationTrès bien
aletta w | RéservationI did have some damage to some items and was referred to Insurance co. No feedback yet
PATICIA P | Expérience généraleVery convenienly located to where I'm currently residing. Will use services in the future. Thanks so much. Sincerely Kim Estrada
Kim e | Expérience généraleWe were treated kindly and professionally. I will recommend U Haul to others.
Debra F | RéservationI can't fit my disgust of your company within 200 characters. Please have someone from your SENIOR LEADERSHIP TEAM call me at 313-244-9763.
BILLY R | Expérience généraleI could never get in contact with the office staff they never answered the phone and was rude customer service would send emails and messages for them to call me back and they never did
lamarcus H | Expérience généraleThe staff at uhaul of Taylor is great I would recommend this location.
Dominique N | Expérience généraleUHauls policy of not refunding partial month used on storage units is a bad policy. Also they assumed I had moved out but I had plans to use the unit again and they moved someone else into my unit.
Gary H | Expérience généraleEverything was great
Rhonda T | Expérience généraleN/a
ANGELA B | Expérience générale