Évaluations des clients U-Haul Moving & Storage of Temecula

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Temecula

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De L. le

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Great job!

Scott S. le

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Le client n'a pas laissé de commentaire.

Lynn J. le

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Le client n'a pas laissé de commentaire.

Thomas S. le

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Had to wait to rent the truck, had to wait to return it, truck was not clean, and no one explained about the tow haul feature which seemed to make the gas guage go down very quickly. Need more people working to assist customers as the wait times were just too long. .89 a mile is excessive. Will not return to this location ever and will let friends know.

Dennis P. le

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Le client n'a pas laissé de commentaire.

Glen S. le

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Great staff at this location.very helpful employees

Gerald D. le

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My biggest problem with Uhaul is that you allow customers to make reservations through a corporate reservation center, when there may or may not be equipment available. I showed up at the rental location where I thought I had made my reservation, and no the trailer was available. Luckily, an alternate location nearby had a trailer ready. I specifically asked the telephone rep if this was the Uhaul vendor I wanted to use, and she assured me it was. From a consumer standpoint, making a "reservation" implies that the equipment will be available when and where it is expected..

Kevin R. le

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Le client n'a pas laissé de commentaire.

Lorraine M. le

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Le client n'a pas laissé de commentaire.

saad j. le

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Having a more organized parking spots

Michael C. le

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Le client n'a pas laissé de commentaire.

Buddy D. le

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You could have the equipment at the site I reserved it or notify me where the equipment is at. I had to wait in line for 20 minutes to find out I had to go to another store to pick up.

nichole b. le

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Rented a van for a quick pick up. Had great service and the van was perfect.

Ailsun L. le

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Le client n'a pas laissé de commentaire.

Alexis A. le

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Great service.

Cassanova d. le

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EXTREMELY friendly manager, he brightened up our day when we were super tired. The whole uhaul experience vastly exceeded our expectations.

Richard W. le

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Not crowded and was helped immediately. Friendly employees

michael d. le

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Le client n'a pas laissé de commentaire.

ryan t. le

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Le client n'a pas laissé de commentaire.

Richard Y. le

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Quick service on a Saturday afternoon.

Angel S. le

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I called to find a drop off location and was on hold for 20min before hanging up. Searched a few locations in wilmington Ca off Avalon Street and one refused to take the trailer although I was told any location would take it. Drove around for 30 min trying to find a location that would finally accept it.

bentwan t. le

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I had an excellent experience today with U-Haul. From the time I walked in the door, to me returning the vehicle and getting a receipt. First, I was greeted by Eric. He was very knowledgeable and descriptive in communicating their services and prices. Upon my return, Jamie was very understanding whenever I noticed that I had left a rug in the bed of the truck. She advised me that she would take care of it and that it was not a problem. She also took the time to ensure that my email address was accurate. I only asked by an email copy of the receipt, but was unsure of the email address I provided. She offered to go and print one out just to confirm that I received the email. I see that there are many noticeable changes at this particular U-Haul for the better. Eric and Jamie know how to treat their customers. I will most definitely recommend this location to friends and family.

Melanie S. le

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I ordered, and confirmed the rental, on at least two different occasions, including the add-on's prior to an after-hours pick-up. The furniture mats and utility hand-truck were NOT on the truck, which was discovered once we opened the truck up Sun morning to begin loading-too late to do anything about it. Additionally, the truck was located in a lot without ANY kind of lighting. It was dangerous for many reasons. I was extremely uncomfortable picking up the truck in the dark storage lot! This location needs to consider motion lights (at minimum). The location also had the key pick-up located at the front of the building. There was no instructions as to the location of the key pick-up provided, nor indicated at the lot (something else to consider changing). The location of the key was not anywhere near where the trucks, as the key box was at the front, street-side of the lot and the trucks are located in the back lot. I'm extremely disappointed that I did not have the furniture mats! Nearly ALL of my furniture shows damage from the move as a result.

cynthia a. le

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Le client n'a pas laissé de commentaire.

louis e. le

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Nothing more than pleased

Alex W. le

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Switching drop off locations was super convenient and a great feature of these U-Haul rentals. Being able to change that location online would be the only improvement I’d suggest.

Tim J. le

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Le client n'a pas laissé de commentaire.

David K. le

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You guys bait and switch, big time. Advertise $29.99 for the truck for one day. My final bill was $150, and it was a VERY LOCAL trip. Just be honest.

Maria G. le

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Le client n'a pas laissé de commentaire.

Blair G. le

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Le client n'a pas laissé de commentaire.

Lewis P. le

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Le client n'a pas laissé de commentaire.

robert b. le

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Hire more employees like Josh. He is a hard worker, very genuine and considerate. Thank you Josh!

Michell A. le

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Very nice storage facility and nice people! Thank You

Trisha L. le

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Le client n'a pas laissé de commentaire.

tim b. le

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Le client n'a pas laissé de commentaire.

Kevyn T. le

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With constant threats of having my unit lien sold or having to remove locks that shouldn’t be there..

John F. le

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Attendant was pleasant and professional. Apologized for the service at pick up location and waived the additional 6 dollars in exceeded mileage. I informed her of the fifthly and poor running truck and believe it will not go out in same condition as I received it.

stan g. le

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I had an appointment. I got to the store, and they did not have anyone that could install the hitch. The dealer did call the store that scheduled the appointment to see if they could get me in. I had to leave my car in a non secure location, overnight so the hitch could be installed. This made me have to arrange two rides. Someone should have called to see if I could reschedule when the installer was available. .

Richard R. le

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Le client n'a pas laissé de commentaire.

shane c. le

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Nothing everything was great

Todd W. le

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Le client n'a pas laissé de commentaire.

Steven S. le

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Le client n'a pas laissé de commentaire.

KERI S. le

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Le client n'a pas laissé de commentaire.

Donald W. le

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Le client n'a pas laissé de commentaire.

Juan M. le

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Great location. 2nd time using the trailer in 1 month.

Breeze S. le

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Just be clear which pick up location the “800” number identifies.

Adriane Y. le

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Le client n'a pas laissé de commentaire.

Randy S. le

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Great customer service. The girl (didn’t get her name) that checked in my trailer was very courteous and professional. The process was simple and painless. Highly recommended.

lauren d. le

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Le client n'a pas laissé de commentaire.

Steve P. le

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Just wanted to say thank you to the customer service rep that helped me on Saturday. He was very nice and polite. The service was excellent and fast.

Joe R. le

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First time using online check in and couldn’t but was able to manually check in and the person confirmed all was ok when I called her. I spoke to 3 different people (setting appointment, check out of truck and then next morning check in) and all 3 were awesome! Great team!

edward s. le

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Best U-Haul business I have ever used! Staff was impressively professional and courteous!

Tyler V. le

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Easy drop off took 30 sec thanks for the speedy service

J. David A. le

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Great Job!

J. David A. le

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Great Job!

Armando M. le

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Great site, excellent customer service, impressive selection of moving items, but just one recommendation--The front of the truck should have been relatively clean before being rented out. For basic visibility and safety reasons, we had to clean a significant amount of dirt and dried insects off the windshield. Just a suggestion.

Jim R. le

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It would have been very helpful to have a working load ramp, it completely came out when we went to use it.

Nikki W. le

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Actually providing the equipment confirmed online. I even took extra time for the Express checkout, and the night before pickup I get a text saying I have to drive 40 minutes to another county to pick up the trailer instead of the pickup location confirmed by U Haul on your own site.

Sanda B. le

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Unless you lower your prices to almost free there is no need to change anything for the next customer. Everyone, from my first visit forward, has been nothing but helpful and professional and have gone out of their way to help me. The installer was great and took the time to make sure I was satisfied with my experience. I would not hesitate to recommend this facility to anyone looking to have a hitch installed, purchase boxes etc. They are an excellent crew all around!

Marcin M. le

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Le client n'a pas laissé de commentaire.

kenneth w. le

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Le client n'a pas laissé de commentaire.

Maria m. le

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Le client n'a pas laissé de commentaire.

Randy S. le

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Didn’t get the gentleman’s name but he came right out when I parked at the return location. Very attentive and professional. Friendly and made the trailer return a pleasure. Great service, highly recommended.

Denise M. le

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I picked up the trailer it was filthy, I was told they cannot legally wash it at that facility. I was also told I could drop it anywhere a U-haul person was. When I called back I was rudely told to take it where my contract stated, it was 60 miles there and 60 miles back. I had found a closer location, 20 miles and he told me take it where the contract stated. Very irate and will buy a trailer before I ever use U-Haul again.

David S. le

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Le client n'a pas laissé de commentaire.

Naomi M. le

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Le client n'a pas laissé de commentaire.

Douglas A. le

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Le client n'a pas laissé de commentaire.

Michell A. le

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Will use again Soon! Thank You

steve s. le

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Le client n'a pas laissé de commentaire.

Mark B. le

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Trailer was a little more expensive than other locations, but this location is has the easiest access. Staff is knowledgeable and helpful.

Tammy B. le

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Eric is wonderful. He was knowledgeable, helpful and a pleasure to work with.

daniel m. le

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Le client n'a pas laissé de commentaire.

Jennifer R. le

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Keep up the excellent customer service! Thanks for your help!

Renee B. le

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Van was clean inside but outside was dirty.

kevin e. le

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Le client n'a pas laissé de commentaire.

Mike T. le

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Again, your scheduling people stated the drop off location was NOT 24/7. Except when I arrived to drop off the car dolly, there were signs everywhere stating 24/7 drop off. It’s like your company has no clue what’s going on in your company.

Gabrielle M. le

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Staff was rude and unaccommodating. Parking was terrible

Zaira M. le

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Le client n'a pas laissé de commentaire.

david m. le

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They advised us that any boxes that we bought from them,and didn't use, we would get reimbursed. When I returned the truck in Hollister the guy was like he's never heard of that

Johnna T. le

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It was a great experience. The guys there made it quick and easy.

Jack N. le

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Le client n'a pas laissé de commentaire.

stoney s. le

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Everything was awesome, except the smell in the back of the building was horrible. Probably something in another storage unit...

Giancarlo B. le

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Le client n'a pas laissé de commentaire.

angela a. le

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Le client n'a pas laissé de commentaire.

RANDY H. le

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Le client n'a pas laissé de commentaire.

Aaron A. le

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Josh was friendly and helpful I was in and out and return was super fast

Joseph T. le

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Le client n'a pas laissé de commentaire.

Marjory P. le

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I asked for a good truck as driving a long distance as a women something you would put your mother in or your family. This truck made a loud noise the entire trip.Like the govenor was going out on it.was so loud I could not even hear the radio. it was also low on oil. I felt like the dealer gave me his worse truck on the lot. Just to get rid of it. down hill it was like a runaway truck. Service at the center took almost 2 hours with only 1 person being helped in front of me customers behind me just walked out. I have rented from uhaul many many times all other times great service and great trucks this time the experience was a nightmare.

Michelle E. le

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Le client n'a pas laissé de commentaire.

Kevin C. le

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Le client n'a pas laissé de commentaire.

Sabrina L. le

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Le client n'a pas laissé de commentaire.

Alberto R. le

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Le client n'a pas laissé de commentaire.

Barry Z. le

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Le client n'a pas laissé de commentaire.

Scott C. le

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Every one was super friendly and made my day better.

John d. le

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Le client n'a pas laissé de commentaire.

Christie R. le

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Check air conditioner is working. Wasn’t working on way to pick up furniture. Though did work the rest of the time.

david m. le

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Le client n'a pas laissé de commentaire.

Harold S. le

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Awesome experience from pick up to turn in. Vehicles interior was exceptionally cleaned. Great experience. Definitely will recommend.

clark w. le

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Phones?....could not get through to check on work...maybe your phones, maybe phone Co. They called me when my was vehicle ready. Hitch and bike rack installed. Excellent service and workmanship,...Thank you Josh

Butch D. le

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Did a great job

vadim s. le

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Le client n'a pas laissé de commentaire.

Joanne D. le

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Stay consistent and keep up the good work.

Donna W. le

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Le client n'a pas laissé de commentaire.

Christina L. le

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Le client n'a pas laissé de commentaire.

Ray B. le

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Dropped off the truck after hours.

jeffery h. le

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Turn in took 5 mins or less!

Cyndee B. le

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Everything was fast and went off without a hitch. I'm very happy

Jennifer G. le

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Le client n'a pas laissé de commentaire.

Ricardo R. le

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Le client n'a pas laissé de commentaire.

Butch D. le

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Did a great job

Fernando R. le

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Le client n'a pas laissé de commentaire.

Alberto R. le

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Le client n'a pas laissé de commentaire.

JOANNE A. le

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All was good!

Cyndee B. le

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Le client n'a pas laissé de commentaire.

Kevin M. le

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Just to have the person at the desk try to take their time. I wanted boxes, insurance, pads, etc. but the poor guy was the only one dealing with a line of people. Again, really horrible for the customers and employees that U-haul does not staff appropriately.

Charles F. le

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Le client n'a pas laissé de commentaire.

john e. le

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Thanks for all the help!

Ken S. le

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Le client n'a pas laissé de commentaire.

colleen k. le

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Keep doing what you’re doing great experience for me very happy with my experience

Tanya L. le

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Le client n'a pas laissé de commentaire.

William T. le

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Le client n'a pas laissé de commentaire.

Sean B. le

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Le client n'a pas laissé de commentaire.

Jose G. le

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Le client n'a pas laissé de commentaire.

Gerald B. le

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Le client n'a pas laissé de commentaire.

Linda H. le

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Le client n'a pas laissé de commentaire.

michael s. le

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Check your products for accuracy. My wife and I purchased one of the stemware boxes with dividers and foam pouches. Inside the package was everything but the box! So, all we have now are dividers and pouches... Not a TOTAL loss, as those items can be used if we customize the dividers to another size box. But still... inconvenient and frustrating when it's $10 per kit.

Chad S. le

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Le client n'a pas laissé de commentaire.

Teresita R. le

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Le client n'a pas laissé de commentaire.

edwin m. le

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Le client n'a pas laissé de commentaire.

Lance H. le

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Le client n'a pas laissé de commentaire.

emma m. le

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Le client n'a pas laissé de commentaire.

tessha l. le

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Le client n'a pas laissé de commentaire.

WIlliam C. le

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Good service...no recommendations

Martin A. le

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Nothing - my experience was excellent.

Butch D. le

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Well use u- haul again very nice people

eva b. le

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Great customer service

Timothy B. le

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Move in experience was easy. Staff was helpful.

KIM S. le

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Always friendly service at this location. Facility was always very clean and staff super friendly and helpful.

gracei r. le

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Everyone is very knowledgeable. They go into details to explain all information needed.

Karen H. le

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This is the most accommodating Uhaul location that I have utilized in my 71 moves! :) Karen Cullen is extremely professional and friendly. She has a "can do" attitude. Great move!

ROBIN B. le

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Karen, the General Manager was absolutely the best in servicing our needs.

Steve S. le

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None

Robert B. le

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Great service and clean facility. Helpful friendly staff

Stephen S. le

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Staff was extremely helpful and pleasant I received courtesy calls and emails when I was working out of town simply as a reminder... I would not hesitate to use them again.

Norman W. le

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too long a wait at counter at check in time.

Joseph L. le

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I felt like a friend was watching over my stuff