Customer Reviews for U-Haul Moving & Storage of Temecula

2 732 évaluations

27941 Jefferson Av   Temecula, CA 92590
(Across from I-15 Between Overland and Rancho California rd, Shared Property with RV Supercenter)

(951) 972-8558

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(951) 972-8558

27941 Jefferson Av
Temecula, CA 92590
(Across from I-15 Between Overland and Rancho California rd, Shared Property with RV Supercenter)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Échange de bonbonne de propane
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Good job

ULISSES R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher w 
Évaluation :
5

I had a problem getting into my unit on Monday night after 7:00. Months password didn't work. Extreme disappointed.

JAMES M  |  Premières impressions 
Évaluation :
5

For over 30 years, I have rented more vehicles than I can recall. However, this location stands out as THE best. The staff is friendly, informative, and efficient, covering everything from contracting to closeout. My wife asked me, "Why do you drive across town when U-hauls are nearer to us?" My response: I drive across town because they provide the best quality equipment and service. And, I pass about 3-4 providers on my way to this location, because they provide everything I need without pushing products aggressively and focusing on my needs. You have a solid management team at this location. I've been there several times, and the staff is top-notch. I've shopped at this location for about 18 months, and they deliver every time. Reward their efforts because recognition is not enough.

Johnathan S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Monique M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mazin A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alyssandra S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen S 
Évaluation :
5

nothing

scott D 
Évaluation :
5

Great team all very professional and friendly I love this location

Silvia G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanine T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mazin A 
Évaluation :
3

They charged me for two days and 1 hr. I had the haul for less time than that.

SHAWNTAE W 
Évaluation :
5

Great customer service reps! Got me in and out quick(:

Avalon A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mackenzie A 
Évaluation :
5

Nester was terrific!

Robert A  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda K 
Évaluation :
5

Used this specific location for numerous years and service has always been top notch

Albert A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mazin A 
Évaluation :
5

The agents were very helpful and receptive for what I needed. My experience with Uhaul was professional and accomodating.

Terence M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roman R 
Évaluation :
5

Very good

gerardo r 
Évaluation :
5

Very professional, friendly. I believe Eva was the girl who helped me and she was very helpful.

patricia p 
Évaluation :
1

Had a ton of issues returning the truck online. The app crashed on me several times and there was no confirmation that I returned the truck. This should be a better and more professional system

Michael C 
Évaluation :
5

The service was so outstanding that I can’t think of anything.

Donna L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond W 
Évaluation :
5

Keep doing what you're doing.

james m 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mazin A 
Évaluation :
5

Easy pick up and drop off - the best place to rent a truck in the Temecula/Murrieta area!

Diana S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candace H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mazin A 
Évaluation :
1

### Extremely Disappointing Experience with U-Haul in Temecula I recently had an unfortunate experience with U-Haul in Temecula on June 2nd, 2024. What should have been a simple rental transaction turned into a series of frustrations involving overcharging, unprofessional behavior, and blatant disrespect. After returning the truck on time by 9:00 pm, I was surprised to find that U-Haul had overcharged me. When I called to resolve the issue, I encountered appalling customer service. The representative admitted to the overcharge but then put me on hold for an astonishing 11 minutes. The situation worsened when the general manager got involved. Instead of addressing the issue, she pretended to be unaware and bombarded me with unnecessary questions. Despite having my details on file, she repeatedly interrogated me. Her condescending tone and refusal to listen to my concerns were utterly disrespectful. Rather than correcting their mistake, the manager resorted to baseless accusations. She claimed I was yelling, despite my calm demeanor throughout the call. Her unprofessional conduct included insinuations about my intelligence and thinly veiled racism. As someone who has experienced racism firsthand, I am appalled by U-Haul's tactics to avoid accountability. Their treatment of paying customers is disgraceful and I hope it does not reflect the company values. I urge potential clients to consider other options, as many reputable companies prioritize fairness and respect. In conclusion, my experience with U-Haul in Temecula was a nightmare. I strongly advise others to avoid this company and explore alternative moving services. U-Haul has permanently lost my trust and business.

Amer Z 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angelina A  |  Expérience générale 
Évaluation :
5

Have more than I return lane. I was stuck waiting for personal to clean a returned moving van.

Robert M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mazin A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jungchan S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mazin A 
Évaluation :
5

Completely satisfied

silverio r 
Évaluation :
5

The young guy that checked us out after our rental was great!

Jennifer F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramon D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio G 
Évaluation :
5

No complaints!!

Nathaniel R 
Évaluation :
5

Quick, easy and very helpful during a stressful time! Merci.

Felicia H 
Évaluation :
5

The storage unit I reserved was not available. How convenient. I had to get the more expensive one. That's the one thing I can't stand about any business today. You are all dishonest. Not the fault of the young people you have working for you. They are trying their best, the management and corporate side I don't like and don't trust!

Victor C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason P  |  Premières impressions 
Évaluation :
3

I had previously been towing a trailer with a 2 5/16" ball with a 1 7/8" nut. The U-Haul trailer requires a 2" ball, so I purchased a 2" ball hoping that U-Haul could change the balls. This location did not have a tool to remove the large nut. Their largest tool was for a 1 1/2". They recommended I go to another U-Haul store. I did that and they also did not have a proper tool. The Tech struggled with a large crescent wrench, but to no avail. I was forced to buy a whole new hitch with a 2" ball already installed costing me another $40. Since U-Haul is in the business of installing hitches on vehicles, they should have the proper tools. That's my only disappointment.

John M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIM P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daryle M 
Évaluation :
5

Friendly. Timely service. No issues. All good.

Patricia P 
Évaluation :
5

Drop off was a breeze and Nestor was very helpful & we would definitely recommend it .

scott W 
Évaluation :
4

The staff were excellent, but they didn't give me a promised $50 credit for fuel on a larger truck than reserved and necessary.

MILES M 
Évaluation :
3

Passenger door could only be lock with the key from outside.

Yvonne S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mazin A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry J 
Évaluation :
5

The employees were very personable and efficient however as the truck was clean, it felt like it needed maintenance or was going to fall to pieces at any minute

Tiara S 
Évaluation :
4

Y

John H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claire T  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claire T 
Évaluation :
4

Great job....thank you!

Timothy B 
Évaluation :
4

When we picked up our vehicle, we were charged over $1000 for a rental my son was responsible for: Just because we had the same last name. Over a $1000.!! Or else you wouldn't rent to us. We are not responsible for whatever my son did. And I think this is an unfair policy.

Rita W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mazin A 
Évaluation :
5

Easy returns. Great customer service

george m 
Évaluation :
5

My only issue is that to get a cheaper rate I had to drive my truck an extra 5 miles, past what was alloted, to a drop off location. That was pretty messed up and very spam/scam like of U-haul.

Michayla B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mazin A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

taalya a 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael Y 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arturo F  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mazin A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison S 
Évaluation :
5

They made our moving experience very easy and comfortable. I will be renting from this location in the future for our next move.

Christopher E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

enrique r  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mazin A 
Évaluation :
5

Fast service

Paul P 
Évaluation :
5

Excellent service à la clientèle. My plans for renting a trailer changed to needing a small box truck. I called the evening before, and I was assured that would be taken care of. When I arrived Saturday morning, indeed my reservation had been changed as requested. I was in and out of the location very quickly which was appreciated.

David J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mazin A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandra L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SID U 
Évaluation :
5

My experience was wonderful - two times over, as I have rented from your company two times this month. I'm very impressed with how well maintained the cargo vans are and how easy they are to drive. Also, everyone working at the location on Jefferson is SO kind and professional. It's been a pleasure to rent from your company. Merci.

angela b 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mazin A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rose A 
Évaluation :
3

I did not receive a phone call confirming my appointment and went to the location I had chosen to pick the truck up at only to find there is no truck available and the location had been moved to half hour away. I had to call and request a closer location and drive down there. This process delayed us about 45 min

Teri V 
Évaluation :
5

Eileen was great and very helpful.

George A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S 
Évaluation :
5

No need it was a fast and easy experience

CARLOS D 
Évaluation :
5

Got what I paid for. Quick pick up and drop off and was allowed to leave my pov at the store while I moved. Very much satisfied.

JOSEPH D 
Évaluation :
5

Great service and Rep

ERNEST S 
Évaluation :
5

Very friendly and professional stuff

Carlos G 
Évaluation :
5

everything perfect thank you

Afsi S 
Évaluation :
5

I really like the place the people that work there are very helpful and it's very clean you don't have to worry about your stuff it's a safe place to store your things

DONNA B  |  Premières impressions 
Évaluation :
5

The customer service we get is amazing at this location

Ronald M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mazin A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mazin A 
Évaluation :
5

Eva & her team were friendly and answered all my questions regarding my truck rental and storage unit. Keep up the good work !

Eileen C  |  Premières impressions 
Évaluation :
5

You are the very best!!! Thank you

silvano m  |  Expérience générale 
Évaluation :
5

Great service

Felipe D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Benjamin M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly C 
Évaluation :
1

make it clear in documentation that dolly is part of rental.

Adam T 
Évaluation :
5

Very helpful people!

ERNEST S 
Évaluation :
4

I wish I’d read the fine print I clicked checked out of my locker three days after my payment so I’m actually losing 27 days of storage which cannot be prorated as a rebate or refund.

James B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard C  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUDD C  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiersten O  |  Déménagement en ligne 
Évaluation :
5

Excellent service and facility. The staff on move-in was more than accommodating and very nice to work with. Appreciated their going the extra mile. Moving out was also great, even though I rented for a only short time. Customer service through the call center was also great.

SAUNDRA S  |  Expérience générale 
Évaluation :
4

The ladies in the office are very rude and not professional at all.

DONNA C  |  Expérience générale 
Évaluation :
5

Was truly impressed with staff and facility. They went above and beyond in their professional and friendly help. A convenient storage location closer to my residence was my only reason for relocating.

joan z  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Michele J  |  Expérience générale 
Évaluation :
5

Best moving service for the dollar. Convenient and well maintained facilities. Always helpful and friendly.

joan z  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mattie S  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C  |  Expérience générale 
Évaluation :
5

Evie was great setting us up and Serenity did a great job servicing our needs…U-Haul is our favorite storage facilities and truck rentals… Thank you, Mark & Melodie

Melodie S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monique B  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deshawn A  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joseph r  |  Expérience générale 
Évaluation :
5

Great, helpful staff.

William M  |  Premières impressions 
Évaluation :
2

The alarm on my unit went off every time I went there. They said they're was nothing they could do to fix it. They charged me for an extra month of rent when I moved out on the due date. Not happy at all.

Tiffany D  |  Expérience générale 
Évaluation :
4

Some people that work there need common sense.

Jonjohn R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roy c  |  Expérience générale 
Évaluation :
5

ALL the staff was friendly and engaging.Jeremy went above and beyond to help. I will definitely return to this location whenever I have storage need and recommend this facility to whoever had storage/moving needs.

Shane W  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter T  |  Expérience générale 
Évaluation :
5

Thank you for all your help!!

Sally B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shiffon C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel C  |  Déménagement en ligne 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gwen l  |  Expérience générale 
Évaluation :
5

Jeremy Davenport helped my husband and I with our U-Haul rental and subsequent storage rental. He was helpful and kind at both encounters. He even walked me to our storage unit and assisted me with checking-in as I was learning the key card system. Customer service was gold standard. I will definitely rent from this location again. Merci.

Catherine W  |  Premières impressions 
Évaluation :
5

This was the coolest place ever it was like visiting Disneyland

dustin p  |  Expérience générale 
Évaluation :
5

Jeremy Davenport was very helpful and provided top notch service. Would highly recommend and look forward to doing business with him and his team again. Thanks, Phil Hickey

PHILLIP H  |  Expérience générale 
Évaluation :
5

My experience was very welcoming and informative. Time in the store was minimal and I was walked through the storage area and everything was explained very well. Thank you for a great experience!

Lance C  |  Premières impressions 
Évaluation :
3

Had my unit for 3 years, wasn't happy that they went up all those 3 years, didn't like how they called my references that was annoying, never not paid, emailing was enough notice but to constant call references, and sending multiple emails was the extreme. One thing I can say the facility was clean, no rodents, nor smells and secure easy access, advice stop with all the calling references, and all the emails, a letter, and email is sufficient enough!

Michelle R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred S  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

EDWIN G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA T  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean M  |  Déménagement en ligne 
Évaluation :
5

The storage center in Temecula renewed my faith in UHaul after an awful experience with the beginning of my move with the trailer pickup.

WILLIAM H  |  Expérience générale 
Évaluation :
1

I was falsely charged for a unit I never signed up for. Luckily the agent that called requesting payment understood that I never ordered a unit. Please fix system for others, could be a huge loophole creating a negative experience for customers. Agent was very nice, but the system is faulty…

Charles D  |  Expérience générale 
Évaluation :
5

Thanks for all the assistance Nice staff very professional

Charlene W  |  Expérience générale 
Évaluation :
5

Great place. Helpful staff. I'll always use this location for my moving and storage needs. Thank you!!

LAURIE C  |  Premières impressions 
Évaluation :
5

The staff were very friendly and helpful starting from the customer service lady to the guy who helped me hook up the trailer to my car. This guy is very iknowledgeable and cared for my safety as he answered all my questions. I will recommend this place to anyone who might need this service.

ALBERT C  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

joseph r  |  Premières impressions 
Évaluation :
5

Very smooth operation and noticed the employees are all very energetic and knowledgable, happy to serve.

Margaret B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lillian F  |  Expérience générale 
Évaluation :
5

I used a small, 5 x 5 storage unit for almost a year with no problems. The unit was clean, the price per month was reasonable, and the staff was great! I even purchased some of their packing material (boxes, tape and paper) to pack my things in for storage. I would definitely use U-Hual again!

Susan E  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann P  |  Expérience générale 
Évaluation :
5

Make access 24/7

James D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justyn W  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

johquin P  |  Premières impressions 
Évaluation :
3

This location is supposed to be climate controlled. Every time I went to my storage unit it was like walking into a sauna and I would immediately break into a sweat from the extreme hot temperature this storage facility is kept at! I was there multiple times, and every time I checked the temperature on the thermostat it was always 86 degrees. That is way too hot!! This is the reason why I would not recommend this U-Haul storage facility to a friend. For a climate controlled unit, I would expect it to be kept 10 degrees cooler at all times. Other than that, the staff is very nice and friendly. Special shoutout to Maria, the cleaning lady at this location. She does an amazing job at keeping the facility and the bathroom clean.

SILA T  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARISSA R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Man E  |  Déménagement en ligne 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Sezen S  |  Premières impressions 
Évaluation :
5

Always helpful and friendly.

Richard G  |  Expérience générale 
Évaluation :
5

Great honest customer service

Jeremy L  |  Premières impressions 
Évaluation :
2

We reserved a 5×10×8 2 weeks in advanced with the manager. Then when we got there we were told we were getting a 5×10×6 because someone else "walked in" and that "walk ins take priority over reservations" ? In what world does reserving something put you behind someone walking in and taking what you reserved? The staff seemingly didn't care to tell us any reasoning, nor why I will be paying the same price for a smaller unit. I would've chosen another storage unit had I known this ahead of time, but it was too late to change unfortunately.

sam l  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VANESSA M  |  Expérience générale 
Évaluation :
2

Customer service bad..they dont help at all ask for help and i had to rent a storage somevwhere ekse

Maria E  |  Expérience générale 
Évaluation :
5

Very clean facility and friendly staff - highly recommend !

Jan M  |  Expérience générale 
Évaluation :
5

Amazing customer service. Absolutely prefer this specific location as they were phenomenal when it came to understanding my situation and needs. Highly recommend using Uhaul for any moving or storage needs.

Jeremy C  |  Premières impressions 
Évaluation :
5

Wouldn't go anywhere

Carol C  |  Premières impressions 
Évaluation :
5

Storage facilities very clean and safe..helpful and friendly staff, made my move go smoothly!

Sierra C  |  Expérience générale 
Évaluation :
1

very diffucult to get a truck very difficult to get the right size and place for storage one way drop off is inconvenient horrible computer online connection as well as phone times for help over all terible experience start to finsh last time use uhual ever

Jeanne S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bret B  |  Expérience générale 
Évaluation :
3

Rates were going up exorbitantly

Samuel Y  |  Expérience générale 
Évaluation :
5

Very clean facility and staff explained all procedures clearly.

Jan M  |  Premières impressions 
Évaluation :
1

It's dangerous. I had a smaller unit 1442 and the entrance to the unit is low over hanging unfinished sheet metal. I have to duck significantly low to enter and exit the storage unit. I am 5'10". Recently I lacerated my skull on this overhang so severely I had to rush to Urgent Care after I bled all up and down the storage facility and eventually stopped the bleeding. I was hitting the emergency help buttons throughout the facility during regular business hours as I held my hand over my wound as it bled all over my face and arms. No one answered. I made it to the bathroom and was eventually able to stop the bleeding long enough to call the front desk from my cell phone. The two employees arrived with a first aide kit and assisted me in bandaging the wound so that I may be transported to nearest hospital. One comment from one of the employees was along the lines of I'm going to need stitches it looks bad.... they offered me some water and were ready to send me on my way not realizing I was in shock. I told them they should prob make out an incident report and let the manager or owner know because I'm sure they would want to see this atrocity first hand. The manager was held up in a meeting and I was surprised he wouldn't take the time to communicate with someone who was so badly injured on his property. I have been in management for 15 years. Safety is always top priority and making sure the person injured knows you are there and you care always takes top priority. I was being treated as if they see this all the time and it's no big deal. I had someone pick me up and rush me off to nearest urgent care and as I was leaving one of the employees said that the manager said he would take care of the medical expenses. I figured despite his callousness of not leaving a meeting for a moment to contact me or see me, at least he would handle the bill. So, I went to urgent care and when I tried reaching out for payment, he was not available again. Still in a meeting. Customer service relayed messages between us. Eventually I was told I would have to foot the bill and hope for reimbursement. A while later the manager reached out, said he submitted the incident report and I would have to wait and hear from their insurance company. Well it's going on three days later and havnt heard back yet. I have since closed my account.

Brian L  |  Expérience générale 
Évaluation :
5

Best U-Haul in the Inland Empire!!

MARIA S  |  Expérience générale 
Évaluation :
5

You have all been very nice & the young man who helped me with space 1277 last week was super helpful & polite. Merci.

joyce p  |  Premières impressions 
Évaluation :
5

Always clean always professional has all the equipment and moving supplies needed to make life easier. I always choose u-haul. Merci.

Veronica N  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucas C  |  Expérience générale 
Évaluation :
2

I started with a sweet girl who was newer. She was helping me then a young man came in deciding she needed help. He was so rude to her. Made me feel uncomfortable. When I asked him a question he gave me the biggest EYE ROLL! I went nuts on him. I don't allow my grandkids tho treat me like that I wasn't going to let him. Gate cards still don't work. Alarms going and won't turn off. I've been in the office 7 time to correct stuff. It was a horrible . experience. Still not sure what I was charged. I need to contact my card company. I had two u hauls and should have gotten one month free for each of my storage units. I can't wait to get my stuff out of there. I bet you're sorry you asked how my experience was.

denise s  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry T  |  Expérience générale 
Évaluation :
5

Art was extremely helpful and we had a seamless experience! 10/10!

Tyla P  |  Premières impressions 
Évaluation :
5

Excellent experience overall.

Sean P  |  Expérience générale 
Évaluation :
5

I would absolutely recommend the U-Haul Moving & Storage Of Temecula on Jefferson Avenue and I only wish I could give it more than 5 stars. When we moved to this area, our household goods were coming in from overseas and I knew we would be requiring more space. I began checking out self storage companies and looked at several including a big fancy looking facility close to our apartment. Although it was nice and pretty clean, after I visited the U-Haul in Temecula there was just no comparison for me. The manager, Art Guerra III runs this facility with great organization, impeccable cleanliness and excellent customer service. You may think I'm exaggerating or a relative but I am neither. There is a very sweet woman that works there who keeps everything down to the unit doors sparkling. Honestly, you could eat off the floors, It amazes me EVERY time I go there. There are 2 HUGE truck sized garage doors for unloading and picking up which makes it very convenient and comfortable should the weather be hot or raining. Inside they have large moving carts and dollies available for your convenience. They also have EVERYTHING you would require for packing and moving including of course the U-Haul trucks. If you are moving to Temecula or the surrounding area and want to store your belongings someplace with the confidence that they will stay clean, safe, secure and have customer service you feel good about, this is THE place to go.

Judy B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA R  |  Expérience générale 
Évaluation :
1

The facility lacked a gate at the entrance areas to better secure the facility. Due to the automatic sliding doors of facility, one can access the storage area without needing to log in so homeless people easily entered the storage area to use the bathroom. There should be better secure access to the storage facility with a code to the bathroom as homeless people were using the bathroom for all purposes. I didn't feel secure when going to my storage unit and often couldn't use the bathroom due to the it being unclean. Also, auto payment emails should include attached receipts. This was a business related storage unit and had to call every month to have a receipt attachment emailed to me to submit for company relates expenses. The staff is friendly and helpful but calls are often transferred to the call center and hold times are too long the majority of the time.

Patricia R  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

julio g  |  Expérience générale 
Évaluation :
3

Everything was fine overall, though a bit pricey compared to other spots I've used nearby, this place was always clean, easy to use, and convenient. I'm taking off two stars because of the fact that I paid rent every month on the first and moved out of my storage the 6th and I get NO money back? That's BS and a nice kick in the balls on the way out, so I appreciate that. Well played, U-Haul. But other than that, everything was fine.

Casey H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kenny v  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YUN T  |  Expérience générale 
Évaluation :
5

I was hesitant about an indoor unit because I had furniture to move, but the available dollies and big doors quickly put me at ease. The staff was helpful and accommodating and this is one of the few facilities in the area that I can access before 7am.

donald s  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raul M  |  Expérience générale 
Évaluation :
5

EZ does it!

Raul M  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steve Y  |  Expérience générale 
Évaluation :
5

Great staff. Art the manager was very helpful

Jasmine A  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra W  |  Expérience générale 
Évaluation :
1

My storage unit leaked water all over my stuff and the staff never repaired the roof. My stuff got all wet several times

Thomas D  |  Expérience générale 
Évaluation :
5

Art was the epitome of professional and has excellent customer service skills. It is a pleasure to do business with him and the staff. Merci.

Katherine P  |  Expérience générale 
Évaluation :
2

Instead of friend greeting on duty person stated there were no available units even though I had a reservation, 2 days prior I received a call asking for confirmation, day before I had confirmed again when renting a van. After check he provide d paperwork and access card a stated he would meet me at the unit. I went to untit saw a tag indicating Not clean Do Not Rent. I returned to desk where employee was helping another customer. I accepted the marked unit after the desk person pointed out he would not have any cleaning staff till after the holiday. Unbelievable poor customer interface and stressful event

Donald L  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Freddy T  |  Expérience générale 
Évaluation :
1

The general manager here was very rude I would not recommend this place to anyone he was very disorganized and extremely rude trying to be little me and the other customers in the office. I'm actually so upset with the experience I received I will be calling U-Haul today in hopes they will take care of the issue

VINCENT M  |  Premières impressions 
Évaluation :
5

Would recommend this location to friends

ellen l  |  Expérience générale 
Évaluation :
5

Good customer service

Mark C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike C  |  Expérience générale 
Évaluation :
5

Great service and will to help

cHRISTIAN M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan E  |  Expérience générale 
Évaluation :
3

I moved out on the third of the month (notifying staff of my vacancy physically, electronically, and by phone) and was still going to be charged on the 28th. Which I also asked four months ago off and on by phone to be changed to the 1st because I was being charged overdraft fees.... that amounts to 140 dollars in overdraft fees... so thanks it's been real nice...

Ken S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ellen l  |  Premières impressions 
Évaluation :
4

My one concern is the flow of questionable people coming in & out of the facility. This sounds judgmental, but it appeared to me that were using your facility to some suspicious activity. They had no vehicle outside, but were coming and going multiple times in the short times I was there recently emptying out my unit. At one point they had a "lookout" person hanging out near the door while they other two were in the facility. My father in law felt suspicious of them as well. We made sure that one of us was always at the unit & at our vehicle to keep am eye on things. Thank you for your services & your time.

Nicholas M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul J  |  Expérience générale 
Évaluation :
5

The staff, in particular Mr.Keith Lenz, Robert Walsh have been so courteous and kind and understanding my being stranded in Canada and why and I appreciate they are men with empathy realizing how important are ones personal possessions and not to lose them. Sometime a whole bunch of circumstance arise without us being able to nothing about them but to bear and wait things out as I am to sell my home, hoping the borders open up and finally the pendemic...I thank U-haul so much for their understanding and patience...shirley j manchur #916 & 917

Shirley J  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephen s  |  Expérience générale 
Évaluation :
5

Very well run,clean, and secure location.

Geoffrey Y  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maria r  |  Expérience générale 
Évaluation :
2

I went in a few days ago and setup a hold for a storage unit and when I went back to get it it had disappeared from the computer and they rented it. I had to get a bigger unit that I did not want and did not get a discount for their mistake. In my book that is not a good way to treat your customers. I am renting a 15' truck next week and asked for a discount on the and he said " We will see what we can do " My guess is I will have to pay full price if the haven't lost my hold on it.

Rich W  |  Premières impressions 
Évaluation :
5

Access card was not working on first day due to system problems

Paul J  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THomas L  |  Expérience générale 
Évaluation :