Évaluations des clients U-Haul Moving & Storage of Terre Haute

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Terre Haute

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Rebecca M. le

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Le client n'a pas laissé de commentaire.

Andrea R. le

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The gentleman who who took care of me was great! He explained everything to me and answered all of my questions. Would definitely recommend this location and will use them again in the future.

Terri K. le

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Make sure the store is opened on time. It was supposed to open at 9 and nobody showed up to open it up until after 10.

Douglas F. le

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First trip to drop off car hauler took 30+ minutes due to lack of personnel. Second trip to drop off truck was easy.

Alan W. le

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FRIENDLY FAST EFFICIENT

James H. le

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Le client n'a pas laissé de commentaire.

Maxim Z. le

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Why did I have to go to 2 different locations to pick up the truck and trailer? I reserved them together.

Roman T. le

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Le client n'a pas laissé de commentaire.

Jeffery S. le

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Vehicle did present issues of concern: 1. Oil pressure sensor light came on shortly after engine warmed, although gauge maintained good pressure. 2. Brakes were very soft & only toward end of pedal.

Aaron B. le

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More employees are needed. There was a long wait to get to the actual counter to where a person could help me. There was a deposit at the time of rental that was not previously mentioned on the phone with the national call center. They machines wouldn't accept my card due to it not being a major credit card and only a debit card. I have used this location in the past and that was never an issue before. Same card company and same issuer of said card. Tried to put half on my card and the rest was given in cash. The machines were not able to do this probably due to what ever restrictions may have been in place. This is a problem.

Essie C. le

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Le client n'a pas laissé de commentaire.

Markeisha B. le

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Le client n'a pas laissé de commentaire.

Martin W. le

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Le client n'a pas laissé de commentaire.

Terry E. le

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Uhaul truck broke down twice i had to pay 2 rooms at motel bad experience overall.

Craig W. le

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Like other reviewers, I was never able to talk directly to this dealership because they let their incoming calls re-route to a central U-Haul switchboard. I had hoped to be able to speak with them directly, just to confirm that everything was in order. I was on a tight time schedule and didn't wish to worry that I'd have to drive to a different location to pick up my reserved van.

HALVERSON C. le

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Le client n'a pas laissé de commentaire.

Tony O. le

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Le client n'a pas laissé de commentaire.

CHARLES L. le

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all waz fairly well till I found a dead rodent and the hole it ate thru to my locker, im hopin it didn't eat up my stuff and I wont know till I open EVERYTHING up will I? lockerz r 2 expensive alzo

Wayne K. le

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Le client n'a pas laissé de commentaire.

pamela e. le

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Wabash location has a great crew. Nice bunch of folks, very helpful & friendly.

Mark B. le

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I had my pick up scheduled for: Your U-Haul res 27791286 is sched. at 1 W STARDUST RD in CLOVERDALE at 9:00 AM on Monday, September 23, 2019. Call (765) 795-5233 to confirm. As per YOUR text. Then when I arrived none of it was there. The attendant could have cared less and sent me on a 35 mile drive to get what u haul had promised me would be there. I'm not impressed with your customer service. So I drove 70 miles to get whathe you told me would be waiting. Thanks for nothing.

Matthew K. le

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Sales rep had no clue what was going on. Rep said I’ll meet you outside to help you load up. Well he never showed so I left.

Esteban R. le

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The hinge on the ramp of the trailer was rusty and difficult to move. I applied WD-40 lubricant.

Michael M. le

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Le client n'a pas laissé de commentaire.

KATHLEEN H. le

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The Terre Haute U-haul rental place on Wabash Ave is the only other place I ever use. The people are very nice and always get me taken care of quickly. Although the furniture movers did not show up to unload my furniture, I will always use Uhaul.

Mark G. le

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Le client n'a pas laissé de commentaire.

Constance L. le

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Le client n'a pas laissé de commentaire.

Roger C. le

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Le client n'a pas laissé de commentaire.

James H. le

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Le client n'a pas laissé de commentaire.

Jared L. le

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Only had 1 employee working when I returned my equipment. I had to go hunt down the employee working (who was helping a customer at the propane tanks), but another customer and I were waiting for almost 20 minutes at the counter without seeing any employee and I ended up having to go hunt for the employee. I would recommend having a sign at the counter that says employee is at the propane tank or something like that so customers are not waiting without knowing. Also, I received a phone call from U-Haul the next day asking me where the equipment was. I am guessing the employee did not complete the turn in of my equipment. I was glad I did not get charged for it.

Richard M. le

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The check in return app really sucks. On the lot 45 minutes and app wouldn't take in any of my photos that I downloaded. Terrible app. Had to return to drop off location again in morning before I got charged $20.00 for U-Haul to check in the truck.

Conor P. le

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After the initial online reservation, which took my credit card, I had to resubmit the card information for the movers to be able to pick up the box and trailer at each location. This seems unnecessary.

KENNY K. le

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Had a hard time getting papers to pick up trailer then it had a flat tire but after I got hooked up and left all was good

Fan Z. le

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The staff there are very nice! When I picked up the trailer, the gentleman helped me fix the wiring problems to make sure all signals work correctly. Also another gentleman there give me very valuable information to get a mover dolly (Uhaul already ran out then). The staff there are very helpful and nice people!

Richard W. le

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The equipment came from out of town sorce one vfindehicle I had had mechanical issues with the shifting and what sounded like starter. The van rear end had a strange noise and would at time pull you to center

Cindy G. le

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Le client n'a pas laissé de commentaire.

pamela e. le

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Everyone was so very helpful. Great group of folks to work with.

Betsy M. le

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The staff was extremely helpful

Kathy s. le

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Our family selected this storage facility because it offered a climate controlled unit. It was comforting knowing that our belongings were safe. The staff were very friendly and helpful.

Sonia N. le

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I went into the store in person and made a reservation for a 10 by 15 storage room. Went over few days with my items to sign the lease only to be told, sorry all rooms have been taken.

Emma r. le

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Super easy to work with

JAWAUN T. le

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I was never able to get in contact with the store directly. It took me 2 weeks to let them know I had moved out of my storage.

olivia a. le

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I moved half my things in at 6:30pm the doors to the storage building were propped open. I came back at 8pm, after the store closed. The door was still propped open. Someone should really be checking

BECKY S. le

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Gesila H. le

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Although the roof had a leak and I lost a kitchen table and a love seat sleeper sofa, the unit was great. Thank goodness I had paid for insurance to cover any damage.

Nancy R. le

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Very nice facility. Good service.

LINDA C. le

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I have moved several times and have used this UHaul facility not only for transportation but also storage. The staff is nothing less than exceptional. Also friendly and helpful.

roxanna s. le

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The guys there are wonderful

jennifer s. le

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Was very friendly

John T. le

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Excellent

Viola C. le

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staff was wonderful especially lia . she is wonderful was disappointed to find my couch had been ruined and completely covered in mold after just 2 months in the unit so now im without a livingroom s

Brittany H. le

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This place was rude, dirty, took more money out of my account after just paying my unit bill. They took forever to return the money. Then there were roaches in my unit. So i hd to throw away alot.

Alexa M. le

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I ended up getting mold on all of my furniture, which resulted in me throwing away my couch and mattress. The staff was always wonderful, but I would never ever store my things there again.

Michael W. le

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One complaint is that I used the app to rent a truck, and I was supposed to be able to use the app to check-in, but when I finished I had to go inside and wait in line for a key, seemed pointless.

Courtney e. le

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Thank you for your help.

katie c. le

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Customer service was great

Stephen W. le

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The staff was very friendly, courteous, and helpful. Moving is always a hassle but they made the process much easier.

Aaron B. le

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Everything was great. I was due a refund and it was back on my card within an 30 minutes.

Megan H. le

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The facility is very clean and secure. The staff was great. The only complaint I have is there is no lighting in the actual storage units.

jennifer H. le

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The staff at this location were helpful and accommodating, but the inability to reach anyone by phone was an issue! Also, one of our units was wet when we moved out. Helpful staff is the ONLY ok part.

Nick G. le

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Need to find different staff