Évaluations des clients U-Haul Moving & Storage of Terre Haute

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Terre Haute

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david C. le

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Le client n'a pas laissé de commentaire.

sean T. le

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Le client n'a pas laissé de commentaire.

Donna G. le

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Tried using the online check in and return. It was slower and more cumbersome than just dealing with the employees. As a matter of fact, when we returned the truck, the employee came out and would’ve had the return processed very quickly but had to wait on us to complete the process online which took about 10 minutes longer.

Diamond F. le

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Le client n'a pas laissé de commentaire.

John S. le

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I think that Maybe the mileage fee should be included in the advertised price. Kinda surprises a renter. Otherwise experience was great.

Larry E. le

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Le client n'a pas laissé de commentaire.

Eric B. le

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Le client n'a pas laissé de commentaire.

Brent R. le

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Le client n'a pas laissé de commentaire.

Angela T. le

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Always helpful

Tonya B. le

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Everything was good

Jannette S. le

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Le client n'a pas laissé de commentaire.

Jonathan C. le

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N/a

Jennifer C. le

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I believe this is the truck that we were supposed to be able to return to 115 W Rickey Rd, Monticello, so again, why do we make a reservation/plan and then nothing goes as planned?

Barbara P. le

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Very good experience. Equipment was ready, U-Haul staff were friendly and helpful. Will use U-Haul and this location again!

Tonya B. le

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Everything was good

sharon D. le

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Le client n'a pas laissé de commentaire.

diana B. le

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Le client n'a pas laissé de commentaire.

Lisa W. le

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Everyone was very friendly and helpful. They were even able to switch my storage unit last minute with no problems!

Thomas D. le

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Le client n'a pas laissé de commentaire.

John J. le

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N/A

Brittiany N. le

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Le client n'a pas laissé de commentaire.

Drew L. le

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A better system of checking in equipment. I dropped off my equipment 5 days before the deadline and was told on the final day that I hadn't turned it in. It ended up being that the employee who received the equipment left it sitting in a corner and never checked it in because they were busy or wanted to go home. It wasnt until I called and asked why my order wasnt closed before they realized that the "extra" trailer was still waiting to be processed. It ended up causing extra stress after moving 2000+ miles and starting a new job.

jennifer L. le

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Le client n'a pas laissé de commentaire.

Anthony G. le

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Everyone was very helpful and while experience was easy and affordable.

Alex A. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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Monitor your check-in lane. Your signage asks that customers pull in and wait with their vehicle, so I did. After 5 minutes of standing there I walked around to the front of the building to see two employees chatting in the entrance to a work room. Once they saw me the check-in was quick and efficiently done. If your signs tell me what to do, and I do as directed, I shouldn't have to wait (or go looking) for help. Don't penalize customers for following instructions, reward them with faster service! Thanks??

Timothy W. le

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The mileage on the vehicle was incorrect when we picked up, the service rep was very helpful and fixed the issue for us!

Kevon C. le

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I tried checking in via my phone and it took way too long. I ended up going inside and the staff inside took care of me in minutes. Also, the truck was dirty and smelled of manure. It was like someone had been in mud and tracked it inside the truck and was all over the ground of the truck. I had to sweep it out when I got home so it wouldn't get on my stuff. I took pics of it if you need them. The location is the best in Terre Haute or else I wouldn't recommend to anyone.

Tim W. le

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Customer service was excellent

Mitchell A. le

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They said I purchased these furniture pads, so of course I kept them after and then after I returned the truck I was later called and told they were just rented and I got charged $200+ for some stupid damn blankets

Rex S. le

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After moving my mother from OK 1/1/2020, we needed to store her belongings for a couple of weeks. The unit had to be swept out as we waited. Covered in debris and broken glass. Not clean at a all.

Rex S. le

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Very congested return area. Not a lot of room when returning a 26' truck and a tow dolly. We returned our equipment and rented a 10 x 20 x 8 storage unit. If I were not in the position of having to return the truck and tow dolly I would never have rented this storage unit. The entire front of the unit was covered in debris and broken glass. When the unit was opened for us, it too was covered in debris and we had to wait while the attendant swept out the unit. Again, if not for returning the equipment and having no choice but to unload the truck there and the 1 month free rental I would never have rented this storage unit.

JORDAN N. le

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Le client n'a pas laissé de commentaire.

Tim C. le

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Le client n'a pas laissé de commentaire.

Brooke C. le

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First truck was dirty and blocked in by other trucks. That delayed us. Also had a few issues with using the phone to pick it up. Called the phone number and was on hold for 5-10 minutes. Found out that location was open on a Sunday. Person at pickup location was helpful. Gave me a different truck right away. Truck I got drove well and I felt safe in it. Truck return was smoother although there was a glitch with using the phone to return it which made me have to start the process all over. Also reserved movers through uhaul reservation. No problems there. Reserved a storage unit as well. Said I qualified for a free month but the storage person said that’s wrong and they are not uhaul storage facility and have been trying to get that changed. Uhaul also said the rate was less than what storage facility is actually currently charging. The guy was nice abc gave it to me for the monthly rate I reserved through uhaul but still not first month free. Overall I’m satisfied with the purchase.

Joshua N. le

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We were charged for days we didn’t have the unit just because staff at location forgot to check in the unit when originally dropped off. Very frustrating! We returned the unit on 12/23/19

Robert R. le

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Le client n'a pas laissé de commentaire.

Katelyn H. le

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Le client n'a pas laissé de commentaire.

Kimberly C. le

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First of all when I called the first time for a quote on prices, it was automatic you need this, now I need a credit card, very pushy, not helpful. Rude. When I did finally get what I needed, I got the smaller 10' truck, just like I said I wanted with the first representative, but she tried to push me for a bigger truck. The signs in Uhaul, show you on an average what you need, and that's exactly what I needed! The second time I called back, the representative was nice, calm, and helpful. The only thing was, I was quoted on a 2 way pricing, because representative, said the computer wasnt showing any drop off site at my designation, even know I knew there was, and she said someone would call me in 24 to 48 hours for confirmation and eligibility on a 10' truck. I reserved this quote and designation on my credit card. The next day got a confirmation for the truck, and time, and designation I needed, one way drop off, so there was a site in my town I was moving. So next day, got another email, saying time changed, because it was some odd time for pick up, and that was a mistake. So that changed. Then when I got to my final place, to turn the truck back in, the people was kinda rude. I asked questions when I picked up the truck about clean up, the gentleman only stated no trash left behind. Then drop off site, was did you sweep the truck out? Well, she continue, how they would have to inspect it to see how dirty it was and get back to me, but they were busy at that time eating lunch. Hey, they knew they had a schedule drop off, if not, dont be a drop off site. Dont make me feel like I'm interrupting you! The final problem, the original quote for a 2 way at approximate 80 miles total trip I paid that price at, but got a one way offer, but still paid that price, then had to pay on top of that 6 more dollars because I was told I went over 30 miles, when I was quoted at least 40 miles one way, 80 total trip if not a drop off site, and had to return it. So I paid even more! Never again!!

callista H. le

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Le client n'a pas laissé de commentaire.

tina m. le

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I always use U-Haul for all my moving and storage needs. Location on Wabash in Terre Haute IN is the best.

Tina M. le

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I only use U-Haul on Wabash in Terre Haute IN for storage and moving equipment needs!!! They are the best!!!

Felicia G. le

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Le client n'a pas laissé de commentaire.

mr N. le

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Nothing

Brent P. le

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Le client n'a pas laissé de commentaire.

Jennifer G. le

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Nothing. Very satisfied. All UHaul employees were very helpful and supportive.

James H. le

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Le client n'a pas laissé de commentaire.

Michael B. le

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Le client n'a pas laissé de commentaire.

jonathan M. le

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Love this place

Roger C. le

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Great facility. Storage, truck & trailer rental/drop-off, moving supplies all available. Staff was helpful & friendly. Would use them again and recommend to anyone needing storage!

Charleen F. le

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Le client n'a pas laissé de commentaire.

Michael W. le

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Le client n'a pas laissé de commentaire.

NEELKUMAR M. le

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Truck was not in good condition and i call customer service and lady heard sound when you use break and she told me to go back to location to change truck or she can send roadside assistance and I chose to go back to location. I ask guy and explain but he refuses to change truck.

angel S. le

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Le client n'a pas laissé de commentaire.

Shelbi S. le

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Truck smelled good and guy in the orange hats cute

Donald B. le

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Ask how things went and if i had any issues with equipment .

tim H. le

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Ad some more personal, when I was there the place was very busy and the associates were working to try to get everything done was not their fault, but about a 20 minute wait.

Jill P. le

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Le client n'a pas laissé de commentaire.

Darlene A. le

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Speed up process

Michael M. le

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Le client n'a pas laissé de commentaire.

Dennis H. le

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Le client n'a pas laissé de commentaire.

BERNIE R. le

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Le client n'a pas laissé de commentaire.

RANDALL B. le

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Each time we have been there, there is not enough staff or they are not up front at counter.

MARCELL C. le

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Le client n'a pas laissé de commentaire.

Joshua T. le

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When I arrived to the location to pickup the trailer I put a reservation in on there were 3 employees sitting at the counter. These employees didn't knowledge me even being in the store and I was obviously waiting at the counter for assistance and they didn't even look at me, EXTREMLY rude and disrespectful to treat anyone like this, especially a customer. One of the employees who was working outside came in to help me. I believed he was a manager, he was very helpful. It's just very concerning how the first 3 emoylees treated me. Most customers would have been very unhappy about this and would of been angry. But I feel more disrespected than anything. I've been to this location several times and never had bad service and I hope to keep using this location as I rent U haul trailers often.

cindy g. le

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Recommend De-Icer or sand in front of rental units. Gutters drained right in front of units and getting to my unit (113) was treacherous. Nothing but a solid sheet of ice! Staff awesome, place clean!

EDWARD R. le

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Experience was very good with phone reservation, pickup and return of trailer. 57” wide opening in rear of 12’ x 6’ w/ramp trailer was marginal for clearance of Harley Davidson Tri-Glide trike, so availability of a 7’ wide trailer would have made things easier. In any case, trailer worked fine with no issues. Thanks.

sean T. le

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Got what we needed but not the most friendly staff

sean t. le

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The units were not that clean and it looked like there is mold in one of the 2 units we rented

Michael C. le

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Le client n'a pas laissé de commentaire.

Robert L. le

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Le client n'a pas laissé de commentaire.

Paul D. le

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Le client n'a pas laissé de commentaire.

Ed B. le

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Le client n'a pas laissé de commentaire.

Ray J. le

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Booked a 15 foot truck in Brazil Indiana for a 1:00 pick up. The Brazil branch didn't have the truck available until the next day. Had to use Terre Haute and that added an additional $30.00 to the costs and 4 additional man hours. Ray Jones

William H. le

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I’m not sure you can, in fact the man who took care of us, even worked late when we showed up after closing, and he was driving out of the parking lot as we were driving in, but he stopped, took us inside, and took care of us.

Michael K. le

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Le client n'a pas laissé de commentaire.

Robert L. le

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Le client n'a pas laissé de commentaire.

Donald T. le

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Le client n'a pas laissé de commentaire.

Steve S. le

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Le client n'a pas laissé de commentaire.

Wynona P. le

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Used your whites u-haul and it was SMOKE filled and DIRTY! The Wabash store has friendly and knowledgeable customer service. I will continue to use this one.

Rebecca M. le

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Le client n'a pas laissé de commentaire.

Andrea R. le

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The gentleman who who took care of me was great! He explained everything to me and answered all of my questions. Would definitely recommend this location and will use them again in the future.

Terri K. le

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Make sure the store is opened on time. It was supposed to open at 9 and nobody showed up to open it up until after 10.

Douglas F. le

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First trip to drop off car hauler took 30+ minutes due to lack of personnel. Second trip to drop off truck was easy.

Alan W. le

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FRIENDLY FAST EFFICIENT

James H. le

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Le client n'a pas laissé de commentaire.

Maxim Z. le

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Why did I have to go to 2 different locations to pick up the truck and trailer? I reserved them together.

Roman T. le

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Le client n'a pas laissé de commentaire.

Jeffery S. le

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Vehicle did present issues of concern: 1. Oil pressure sensor light came on shortly after engine warmed, although gauge maintained good pressure. 2. Brakes were very soft & only toward end of pedal.

Aaron B. le

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More employees are needed. There was a long wait to get to the actual counter to where a person could help me. There was a deposit at the time of rental that was not previously mentioned on the phone with the national call center. They machines wouldn't accept my card due to it not being a major credit card and only a debit card. I have used this location in the past and that was never an issue before. Same card company and same issuer of said card. Tried to put half on my card and the rest was given in cash. The machines were not able to do this probably due to what ever restrictions may have been in place. This is a problem.

Essie C. le

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Le client n'a pas laissé de commentaire.

Markeisha B. le

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Le client n'a pas laissé de commentaire.

Martin W. le

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Le client n'a pas laissé de commentaire.

Terry E. le

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Uhaul truck broke down twice i had to pay 2 rooms at motel bad experience overall.

Craig W. le

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Like other reviewers, I was never able to talk directly to this dealership because they let their incoming calls re-route to a central U-Haul switchboard. I had hoped to be able to speak with them directly, just to confirm that everything was in order. I was on a tight time schedule and didn't wish to worry that I'd have to drive to a different location to pick up my reserved van.

HALVERSON C. le

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Le client n'a pas laissé de commentaire.

Tony O. le

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Le client n'a pas laissé de commentaire.

CHARLES L. le

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all waz fairly well till I found a dead rodent and the hole it ate thru to my locker, im hopin it didn't eat up my stuff and I wont know till I open EVERYTHING up will I? lockerz r 2 expensive alzo

Wayne K. le

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Le client n'a pas laissé de commentaire.

pamela e. le

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Wabash location has a great crew. Nice bunch of folks, very helpful & friendly.

Mark B. le

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I had my pick up scheduled for: Your U-Haul res 27791286 is sched. at 1 W STARDUST RD in CLOVERDALE at 9:00 AM on Monday, September 23, 2019. Call (765) 795-5233 to confirm. As per YOUR text. Then when I arrived none of it was there. The attendant could have cared less and sent me on a 35 mile drive to get what u haul had promised me would be there. I'm not impressed with your customer service. So I drove 70 miles to get whathe you told me would be waiting. Thanks for nothing.

Matthew K. le

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Sales rep had no clue what was going on. Rep said I’ll meet you outside to help you load up. Well he never showed so I left.

Esteban R. le

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The hinge on the ramp of the trailer was rusty and difficult to move. I applied WD-40 lubricant.

Michael M. le

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Le client n'a pas laissé de commentaire.

KATHLEEN H. le

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The Terre Haute U-haul rental place on Wabash Ave is the only other place I ever use. The people are very nice and always get me taken care of quickly. Although the furniture movers did not show up to unload my furniture, I will always use Uhaul.

Mark G. le

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Le client n'a pas laissé de commentaire.

Constance L. le

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Le client n'a pas laissé de commentaire.

Roger C. le

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Le client n'a pas laissé de commentaire.

James H. le

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Le client n'a pas laissé de commentaire.

Jared L. le

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Only had 1 employee working when I returned my equipment. I had to go hunt down the employee working (who was helping a customer at the propane tanks), but another customer and I were waiting for almost 20 minutes at the counter without seeing any employee and I ended up having to go hunt for the employee. I would recommend having a sign at the counter that says employee is at the propane tank or something like that so customers are not waiting without knowing. Also, I received a phone call from U-Haul the next day asking me where the equipment was. I am guessing the employee did not complete the turn in of my equipment. I was glad I did not get charged for it.

pamela e. le

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Everyone was so very helpful. Great group of folks to work with.

Betsy M. le

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The staff was extremely helpful

Kathy s. le

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Our family selected this storage facility because it offered a climate controlled unit. It was comforting knowing that our belongings were safe. The staff were very friendly and helpful.

Sonia N. le

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I went into the store in person and made a reservation for a 10 by 15 storage room. Went over few days with my items to sign the lease only to be told, sorry all rooms have been taken.

Emma r. le

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Super easy to work with

JAWAUN T. le

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I was never able to get in contact with the store directly. It took me 2 weeks to let them know I had moved out of my storage.

olivia a. le

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I moved half my things in at 6:30pm the doors to the storage building were propped open. I came back at 8pm, after the store closed. The door was still propped open. Someone should really be checking

BECKY S. le

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.

Gesila H. le

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Although the roof had a leak and I lost a kitchen table and a love seat sleeper sofa, the unit was great. Thank goodness I had paid for insurance to cover any damage.

Nancy R. le

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Very nice facility. Good service.

LINDA C. le

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I have moved several times and have used this UHaul facility not only for transportation but also storage. The staff is nothing less than exceptional. Also friendly and helpful.

roxanna s. le

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The guys there are wonderful

jennifer s. le

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Was very friendly

John T. le

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Excellent

Viola C. le

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staff was wonderful especially lia . she is wonderful was disappointed to find my couch had been ruined and completely covered in mold after just 2 months in the unit so now im without a livingroom s

Brittany H. le

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This place was rude, dirty, took more money out of my account after just paying my unit bill. They took forever to return the money. Then there were roaches in my unit. So i hd to throw away alot.

Alexa M. le

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I ended up getting mold on all of my furniture, which resulted in me throwing away my couch and mattress. The staff was always wonderful, but I would never ever store my things there again.

Michael W. le

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One complaint is that I used the app to rent a truck, and I was supposed to be able to use the app to check-in, but when I finished I had to go inside and wait in line for a key, seemed pointless.

Courtney e. le

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Thank you for your help.

katie c. le

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Customer service was great

Stephen W. le

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The staff was very friendly, courteous, and helpful. Moving is always a hassle but they made the process much easier.

Aaron B. le

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Everything was great. I was due a refund and it was back on my card within an 30 minutes.

Megan H. le

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The facility is very clean and secure. The staff was great. The only complaint I have is there is no lighting in the actual storage units.

jennifer H. le

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The staff at this location were helpful and accommodating, but the inability to reach anyone by phone was an issue! Also, one of our units was wet when we moved out. Helpful staff is the ONLY ok part.

Nick G. le

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Need to find different staff

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