Associate displayed negative attitude due to missed appointment by mistake. Store did not have adequate tools to rent(no floor dollies) had to buy for 60 dollars at depot.Artis W.
Customer Reviews for U-Haul Moving & Storage of Tonawanda
Pour nous contacter
Tonawanda, NY 14150
(On old Kenmore Ave; Between Sheridan Dr and Grand Island Blvd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I was re-located 4 times. Truck size was changed twice without a courtesy call. Given the wrong pick-up time 3 times. The experience with uhaul was horrible. These comments refer to U-haul in general. NOT the Tonawanda location in particular.Melissa W.
This location was able to get me a truck after I showed up to the original location that I was supposed to pick up from, but they did not have my truck ready after I set this up 2 weeks prior. The original location was EcoMart on Elmwood, which was absolutely infuriating that they never even thought to call me that the customer prior to me did not return the truck on time. He just told me to go to the Kenmore location and they handled. Thankfully they were able to!Brian J.
I was 20 minutes early for my pickup, followed the online instructions for my pickup. I had to wait 45 minutes to be verified for my online "touch less pickup" then had to go into the store to wait in line to get the keys. What's the point of reserving everything online days in advance to avoid personal contact and save time?. Literally took over an hour of my 4 hour rental to get the vehicle. Either don't offer an online check-in service or figure out a better way to determine eligibility. I shouldn't stand by the uhaul waiting for verification if I gave all of my information days in advance.Aaron B.
Le client n'a pas laissé de commentaire.Donna R.
Le client n'a pas laissé de commentaire.John N.
There was no customer service. The employee was on the phone the entire time and didn't even greet the customers.Zachary P.
Le client n'a pas laissé de commentaire.Kenneth V.
Le client n'a pas laissé de commentaire.Dustin E.
Le client n'a pas laissé de commentaire.Peter G.
Ryan is the manBrandon G.
Got charged for using the dolly when we didn't. They use the cheapest ties to tie them, and/ or it wasn't secured properly so when I took a sharp turn the dolly went flying and now I'm charged because of their faulty system.Clare C.
Le client n'a pas laissé de commentaire.Paul M.
Le client n'a pas laissé de commentaire.Mary A.
Le client n'a pas laissé de commentaire.Bu R.
Le client n'a pas laissé de commentaire.Edward G.
Le client n'a pas laissé de commentaire.WAYNE S.
Le client n'a pas laissé de commentaire.John G.
Le client n'a pas laissé de commentaire.Vladislav T.
Le client n'a pas laissé de commentaire.John S.
It was quick and easy but when returned truck she couldn't tell me when my card would be reimbursedLori T.
Super easy and reasonably priced.Eric L.
The truck I rented leaked oil on my driveway which I didn't see until I got home from returning the truck. Not so excited to now have an oil stain on my driveway. Suggested improvements: fix trucks that leak oil so more driveways don't get ruined. Staff and location were nice and easy to work with- no suggestions there.Nicole S.
Le client n'a pas laissé de commentaire.Ronald S.
Le client n'a pas laissé de commentaire.Michelle S.
Trailer was dirty, the girl that took care of me was very to the pointJohn W.
Le client n'a pas laissé de commentaire.Ashtynne W.
Le client n'a pas laissé de commentaire.Larry S.
Le client n'a pas laissé de commentaire.Todd S.
Le client n'a pas laissé de commentaire.Hiram L.
Truck was fine. Also no wipers. Both were ripped.Mark W.
Great group of people working at this location. They made the pick up and drop off really easy. Cheers to them.Kevin M.
Le client n'a pas laissé de commentaire.Karema M.
Le client n'a pas laissé de commentaire.Cheryl S.
Le client n'a pas laissé de commentaire.William K.
Le client n'a pas laissé de commentaire.Shane B.
The surfaces of the truck appeared to be clean, however, the smell of cigarette smoke was overwhelming. It seems like this truck wasn't properly cleaned prior to my rental.Lisa B.
Le client n'a pas laissé de commentaire.THOMAS R.
Le client n'a pas laissé de commentaire.Peter L.
I was able to move everything I had to move!!!Michael M.
Still haven't received my money back from my rental and its bin 5 days since I returned it also had to rent another one and still haven't recueved my money for that one either like what the actual fuck I need my moneyCassandra W.
Le client n'a pas laissé de commentaire.CHRISTOPHER Q.
Le client n'a pas laissé de commentaire.Joseph P.
Le client n'a pas laissé de commentaire.Aikeem D.
Le client n'a pas laissé de commentaire.Sandra K.
Le client n'a pas laissé de commentaire.Janice P.
Le client n'a pas laissé de commentaire.Mohamed O.
Quick, friendly, professional service!! They made my stressful day a little easier! Thank you to the team at this location!!laurie S.
Le client n'a pas laissé de commentaire.Kaitlynn M.
Le client n'a pas laissé de commentaire.James B.
Le client n'a pas laissé de commentaire.Nicole G.
Le client n'a pas laissé de commentaire.Freda Z.
easy processMichelle S.
Le client n'a pas laissé de commentaire.Rosanne K.
Le client n'a pas laissé de commentaire.Keith R.
Le client n'a pas laissé de commentaire.David T.
Le client n'a pas laissé de commentaire.James B.
Le client n'a pas laissé de commentaire.Daniel Y.
Le client n'a pas laissé de commentaire.Abimael M.
Le client n'a pas laissé de commentaire.Eric C.
Le client n'a pas laissé de commentaire.Annie K.
Le client n'a pas laissé de commentaire.Bob M.
Was charged for 4 days when only used for two. Was told they will refund me one day and the other will be for the late fee. The late fee per the contract is only 20 $and the fee not refunded is 29,99 $. Refuses to give me the refund. Very disappointed and don't think is legal to charge me for something that i didn't use.Jose P.
Le client n'a pas laissé de commentaire.GORDONCLIFFORD W.
USB phone chargerWilliam M.
Le client n'a pas laissé de commentaire.Amos F.
Nothing. Keep up the good work.Edwin M.
Le client n'a pas laissé de commentaire.Keith P.
The owner and all of his staff are the very best. Love doing business there.John H.
Le client n'a pas laissé de commentaire.Andrew B.
Other than the cabin of the truck reeking of stale cigarettes, rest of experience was on par.Matt W.
Le client n'a pas laissé de commentaire.Elizabeth Z.
Customer service is outstanding. Never had a bad experience at this facility.Sandra P.
Nobody likes moving & are usually stressed out before even renting the truck. When dealing with Julio you cant help but leave the store in greater spirits and a smile. Such a great guy and staff, highly recommendedMelissa W.
Can was so dirty on the outside Could barely see out the windows Film on inside of windshield so it made it even harder to seeRoland T.
Le client n'a pas laissé de commentaire.Joseph U.
Excellente seevicioAlejandro A.
Le client n'a pas laissé de commentaire.Luigi L.
Needed to rent a small truck/van to pick up a large custom made piece of furniture my wife bought in East Aurora, NY and then deliver it back to our residence in Tonawanda, NY. The truck was plenty big enough, clean and easy to operate.The entire transaction went smoothly. Returning vehicle after use and gas up was easy and we had our bill adjusted later on in day to reflect the actual amount used, a nice savings. Highly recommend this U-Haul location.Joseph L.
Le client n'a pas laissé de commentaire.Patrick M.
Le client n'a pas laissé de commentaire.David P.
The team that helped load the truck were excellent hard working group. You could design your appliance hand truck so that the wheels fit the ramp. It was useless and a waste of 12,00 $. Fortunately the group of movers were aware and brought their own and the move went very well.Edward J. M.
Great experience at this location. Personnel were pleasant and knowledgeable ....probably deserve a raise !Barbara G.
They were amazing and very helpful and friendly!!!!!Ingrid B.
Very good experience. No issues at all.Brian W.
Great ðŸ‘ quality service time & time again thank you team u-haulBrandon G.
Truck ran like crap. I also rented an appliance dolly which was not the one in the truck it was a nightmare trying to move a fridge with itKARENA H.
seamless from start to finish. clean trucks. excellent service!John W.
Le client n'a pas laissé de commentaire.Christian M.
Le client n'a pas laissé de commentaire.John G.
Very professional and easy to work withken S.
Its perfect as it is.Tony B.
The actual location was fantastic the desk worker was super knowledgeable and nice even at 8am. The guy needs a raise he was awesome. Only flaw is seat belt in truck was very short. Also seat didn't move back to a comfortable distance for a large maleBrandon L.
Le client n'a pas laissé de commentaire.Bernelda B.
Le client n'a pas laissé de commentaire.Christopher G.
The representative was also unhelpful. We wanted to pay cash and there was no one else there but he said we would just have to have a seat and wait as opposed to trying to get us done and on our way in the middle of a pandemic.Robert M.
Le client n'a pas laissé de commentaire.Leah B.
Le client n'a pas laissé de commentaire.Maclovio M.
Wonderful and friendly Joel was amazing at his job and very niceana M.
Le client n'a pas laissé de commentaire.COURTNEYISABELLA M.
Le client n'a pas laissé de commentaire.david k. | Expérience générale
I worked with Ryan and Junior. Both were personable and extremely helpful. I was working under a time constraint and they accommodated my schedule. I would highly recommend this U-Haul location.arlene n. | Expérience générale
Julio was very helpful even help me put my car on the dolly but definitely recommendDANIELLE C. | Expérience générale
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