Le client n'a pas laissé de commentaire.Lavon C.
Customer Reviews for U-Haul Moving & Storage of Tonawanda
Pour nous contacter
Tonawanda, NY 14150
(On old Kenmore Ave; Between Sheridan Dr and Grand Island Blvd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The Gentleman at this facility, your Victor,ny facility and Sue at your Phelps NY facilities were Great!!sean C.
I rented a truck for the day and they made me bring it back in 4 hours and charged more then it was supposed to be will never rent from there againGeorge R.
1. The rep adjusted the # of furniture pads from 12 to 6 and told me they were in the truck. I trusted him. They were not in the truck and it caused a lot of pain during my move. 2. The furniture dolly I ordered was not available at pickup and was frustrating. I wish I was notified in advance so I could make other arrangements.Shaun M.
the vehicle was not clean inside or out; inside of windshield filthy. Steering wheel felt sticky, unacceptable in these Covid times.Jim W.
Le client n'a pas laissé de commentaire.Radwan A.
Le client n'a pas laissé de commentaire.Dennis S.
Le client n'a pas laissé de commentaire.Joshua D.
The process to check out for getting the rental was slow, due to slow internet, but return process was excellent !Michael K.
Le client n'a pas laissé de commentaire.Darryl H.
The van cockpit had crumbs in itAlfred W.
There isn't any visible sign or instructions for a drop-off vehicle location on this branch. The aren't any professional staff at this branch. No one gives any receipt when you drop off the vehicle so what if someone stole the truck? How can I prove that I already dropped it off when I don't have any receipt in my hand to prove it? This branch is an absolute garbage!!!Mohsen R.
Drop off was okay. The attendant was polite, but didn't offer me a receipt or anything to signify that I had dropped off the vehicle. I would have wanted something other than just an email later in the day. I have had problems in the past when dropping off vehicles.Steven M.
Le client n'a pas laissé de commentaire.Jeremias G.
The equipment and the trip was excellent I highly recommend your company.Edward B.
Le client n'a pas laissé de commentaire.Rebecca R.
Quick and easy pick-ups and returns. Able to extend our move which was from hell for three additional days. The same person helped us out picking up and returning. Made a difficult time much easier!Froilan P.
Le client n'a pas laissé de commentaire.Kevin O.
Next time you rent a truck to someone, make sure it is totally EMPTY of the previous client's belongings . They called me and said I had to return the truck....immediately to them because it never should have left the lot due to someone leaving things in the truck. I though that was rude and unprofessional esp seeing I would have been charged for the extra mileage. I brought back the person's belongings, and the man there was very cavalier about the whole incident. I drove my own vehicle to return the items because we had already started packing it up for my move. I was told I would be given a credit for my troubles. I am very unhappy with my experience with UHaul.WILHELMINA M.
Le client n'a pas laissé de commentaire.Alexander R.
Le client n'a pas laissé de commentaire.Jay S.
Le client n'a pas laissé de commentaire.Laurie W.
Le client n'a pas laissé de commentaire.Bonnie F.
Le client n'a pas laissé de commentaire.KENNETH M.
The person who checked me in was awesomeCharles G.
Trailer was dirty. The man that the led us in was rude and a complete assholeDavid W.
Le client n'a pas laissé de commentaire.Brandon S.
Attendant went above and beyond to accommodate my needs.Mark D.
I paid for a utility dolly and moving blankets that were not in the truckJohn A.
Get your phone system working! wait time is ridiculous and made me go to Enterprise. Simplify your online reservation format.John S.
Le client n'a pas laissé de commentaire.Angelo A.
Le client n'a pas laissé de commentaire.Dale A.
Le client n'a pas laissé de commentaire.Lorie S.
Le client n'a pas laissé de commentaire.Shannon S.
We were given the Uhaul practically on E and with the check engine light on.Robert D.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.Charlene R.
Easy to reach site that is always staffed.Margaret B.
fix your oonlinbÅ•Å™John S.
Needed a van rental for a few hours. The extra mileage cost is really too high . Bill went from 20 $to 50 $. And we refilled the gas as per request . Will just try to find a friend with a pickup next time . ** Service from staff was very good **Peter W.
Le client n'a pas laissé de commentaire.William A.
Le client n'a pas laissé de commentaire.Cynthia W.
Le client n'a pas laissé de commentaire.Gayle S.
There needs to be more than one employee working at the counter. The poor employee had to keep going outside for each customer and the wait times add up.Emily N.
Kenmore was great but u guys sent me all o ver I spent 100s of $ in ubers just for the truck not to be at locationsRichard G.
Great serviceDavid N.
Hi i originally reserved a u-haul at what turned out to be a mini mart and did not have a truck available at the time i had reserved it. i had to drive 10 mins out of my way to go to another location (kenmore ave) to get a truck. this put a delay in my moving process and added stress when i had people helping me for a limited time. this was very frustrating and not helpful. i'm not sure why it allowed me to reserve a truck where a truck was not available.Stephanie T.
Le client n'a pas laissé de commentaire.Gabriella J.
Great customer service efficient and quick.Ursula D.
Le client n'a pas laissé de commentaire.Bakari M.
Customer service was below average. Also Customers shouldn't have to take their own pictures if something is wrong, and you should do the walk around with the customer as well. Won't be back to this location.Edward S.
The tires were bald no tread what so ever made me nervous the whole ride truck needed oil change kept poppin up on dash horrible experience i have 2 kids at home i could have been in a bad situation because you have trucks that are not maintained ... On top of that i left the truck cleaner than i received itsalvatore C.
Le client n'a pas laissé de commentaire.Donnis W.
Quick,professional all rental details provided, ThanksKenneth K.
Le client n'a pas laissé de commentaire.Marsha C.
Le client n'a pas laissé de commentaire.Jeffery M.
This is a bait and switch and thankfully this will be up on youtube for millions of customers to see how you steal from peopleJoseph C.
I originally signed to pick up on Elmwood Ave. and they sent me to another site for the van even though there WAS a cargo van at the site I registered with (EcoMart). The registration claimed the van was available when I clicked submit (my credit card). One hour later they changed me to go to Kenmore Ave. I didn't care for that, but since I was already scheduled for a small pick up I had no choice. I hope this does not happen again.Catherine D.
Fuel tank was empty which caused a lot of problems when we turned it in.laurie E.
Le client n'a pas laissé de commentaire.AMY E.
Get rid of the woman who waited on us. She was rude, unpleasant, and completely ignorant. She reflects very poorly on your companyDonald J.
No improvement necessary. Staff is the VERY BEST in every way in their dealings with customers. 5 STARS !John Z.
Le client n'a pas laissé de commentaire.Mark F.
Returning the truck was easier than anticipated. Very nice young man helped us out.kelly H.
Dropped of the truck after hours.CHRISTOPHERMICHA S.
Le client n'a pas laissé de commentaire.john S.
Knowledge staff, great experiencescott B.
Your online program has problems. When beginning the rental process , it sends me to local mom/pop outlets with limited product and hours of operation. Company outlets have more hours and product and I prefer same. It took me a while to access my favorite location. Second, I have no smart phone and can't send a photo. You store staff performed this function. Store staff great. Don't frustrate customers with a difficult online process.Edwin M.
Le client n'a pas laissé de commentaire.Matthew T.
Le client n'a pas laissé de commentaire.Gordon S.
Very pleasant experience. In and out no problemsDaniel S.
Le client n'a pas laissé de commentaire.Daljit S.
Le client n'a pas laissé de commentaire.Michael F.
Printed didn't workRoberta H.
Le client n'a pas laissé de commentaire.thomas M.
Le client n'a pas laissé de commentaire.Mathew P.
Everything was good. Friendly and courteous staff. Equipment clean and in good condition. Would definitely use U-Haul again.Christopher D.
Le client n'a pas laissé de commentaire.Scott A.
Excellent service, staff professional, courteous and efficient. Great job, give that lady a big fat raise! Thanks, NeilNeil P.
Le client n'a pas laissé de commentaire.Drew M.
Le client n'a pas laissé de commentaire.Sifath J.
Le client n'a pas laissé de commentaire.Jamie G.
Great customer service, very quick and smooth check-in, as well as return. Thanks for a stress free rental!Steven E.
Le client n'a pas laissé de commentaire.Daisy O.
I have used this location in the past and have always found them to be pleasant and helpful. Today must not have been a good one.Matthew C.
Le client n'a pas laissé de commentaire.Alexandra M.
Waited in line about half hour to be taken care of only one person behind the counter at 1pmRonald H.
Service was great. Equipment was efficient not much more you can do.ROGERL R.
Le client n'a pas laissé de commentaire.Kyle K.
Le client n'a pas laissé de commentaire.Keith M.
Le client n'a pas laissé de commentaire.Samuel F.
Le client n'a pas laissé de commentaire.Luigi L.
Le client n'a pas laissé de commentaire.Judith W.
Cup holders could have been cleanerjeff B.
Great servicePaul B.
The person at the counter, who went out into the yard to show us where to park the trailer, was not very friendly and barely acknowledged us. A hello and a smile would be nice. She had us back into a very narrow spot, which was not easy. Because the location is convenient, we will be utilizing it again, despite the person we dealt with.STEVEN B.
Le client n'a pas laissé de commentaire.Shannen W.
Upgrade your vehiclesSteven A.
Associate displayed negative attitude due to missed appointment by mistake. Store did not have adequate tools to rent(no floor dollies) had to buy for 60 dollars at depot.Artis W.
Le client n'a pas laissé de commentaire.david k. | Expérience générale
Services supplémentaires à cet emplacement
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Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous vendons des centaines de produits qui facilitent les déménagements!
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