Le client n'a pas laissé de commentaire.Stephen L.
Customer Reviews for U-Haul Moving & Storage of Totowa
Pour nous contacter
Totowa, NJ 07512
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 7h am à 6h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Ellen K.
Le client n'a pas laissé de commentaire.Felix M.
Delford was excellentSIMONE W. | Premières impressions
Le client n'a pas laissé de commentaire.Kevin V. | Premières impressions
Customer Service in store/location was excellent!Helen N.
Le client n'a pas laissé de commentaire.YULIZA D.
Nothing that I didn't notice the curtesy was excellent picking the truck up and returning it I would rent from this location every time I need a truckNelson O.
Le client n'a pas laissé de commentaire.Bin L.
Le client n'a pas laissé de commentaire.Mark H.
Staff who processed my return wanted me to just leave the van and key and said I'd receive my final receipt via email. I had to ask him to come out and process it then (there was nobody else in the facility - staff or customers) rather than him just doing it. Lazy if you ask me.TERRI B.
Le client n'a pas laissé de commentaire.Jennifer P. | Premières impressions
Very happyJOSEPH D.
Newer vehicleJohnny S.
Everyone was always helpful and polite each time I saw them or had questions on the phone. I used the facility for storage and truck rental. Everything was maintained properly and clean. Already have and will continue to recommend this facility to others. Thank you for a smooth renting experience.Daniel M. | Expérience générale
Thank you for a smooth rental/renting experience. Everyone was polite and helpful in person or on the phone. I used the facility for storage and truck rental. All areas I was in or walked through were maintained, clean, and kept in presentable orderly appearance. I already have and will continue to recommend this facility and it's equipment to others. Thank you again.DANIEL M.
Le client n'a pas laissé de commentaire.ZACHARY O.
Le client n'a pas laissé de commentaire.KIMBERLY T.
Le client n'a pas laissé de commentaire.LESLIE J.
Justin was fantastic. He walked me through everything and answered all my questions. The person Who helped me with the drop off was just as great. He was with a customer when I walked in but addressed me right away. I would definitely use this location again.LINDA F.
Kind of confusing getting into the building and disarming your unit at first but once you figure it out it is convenient and easy. I know this facility is fairly new and it shows, it is clean and organized. I loved that there was a lock waiting for me inside, and the on-line check in was extremely easy and quick. Highly recommend this facility, awesome location, and great price compared to others in the area. Love the free first month with one way U-Haul truck rental too!Joseph N. | Online Move In
As a senior exec of a Fortune 100 company for a good many years I have dealt with thousands of different companies and have moved all over the country. I can honestly say this was the worst company i have ever done business with. Front begining to end it was a very tramatic and costly experience both in terms of money, time and damage. First off getting in touch with anybody on the phone is a 45+ minute experience and they have no answers. I ordered a pod which the moving service which came in a number of days late. They left the pod in the driveway because not knowing how much to put in it I needed time to get together some more stuff. Then they wanted another 300 $. to pick up the pod which stayed in the drive for two or three weeks meantime the house was sold and the new buyer wanted to move in but found it difficult because the pod was in the way.A friend of mine volunteered to move the pod to his home so the buyer could move in. It took a number of days after a number of phone calls most of which was waiting on the line before it was picked up and moved. Then while I was traveling to our new home a thousand miles away I got a call that said the pod was over loaded and I would have to come and remove some stuff or they would cut the lock off and move half into another pod. Needless to say I elected to have them split it up with a new pod. (How are you supposed to know what the weight of the pod is when your loading it). Anyhow then the pod or pods which was supposed to arrive in North Fort Myers within a few days didn't arrive for 3 or weeks later. Someone called and said they would reimbuse me for 50 $. a day for every day it was late needless to say they didn't and in fact a just got a bill being charged for more storage when I already picked it up a couple of weeks ago. This by far is the worse and I will be doing my best to inform anyone about how horrible and experience this was. I also sent a letter to U-haul discribing this before and never got a word back. Bad company.John K.
Le client n'a pas laissé de commentaire.JOSE R.
I did not return my truck to an employee, but the parking area and building looks clean and organized. I am also renting a storage unit at this facility and it is really nice and clean inside, still feels brand new.Joseph N.
Le client n'a pas laissé de commentaire.Philip M.
Le client n'a pas laissé de commentaire.BHARAT P.
Everyone made it a very friendly fluid process and experience.ALEX S. | Premières impressions
Nice friendly, competent guys.ALEXANDER S.
Le client n'a pas laissé de commentaire.Christy B. | Premières impressions
Le client n'a pas laissé de commentaire.Ryan D.
Le client n'a pas laissé de commentaire.DAVE R.
Team members professional friendlyThoroughRocco D.
Le client n'a pas laissé de commentaire.Anthony M.
Le client n'a pas laissé de commentaire.Jay H.
Le client n'a pas laissé de commentaire.Jeffrey D.
Le client n'a pas laissé de commentaire.Emilio D.
Other than my working debit card not working there, the move in was ok. But today went I went to bring more items, there were a bunch of guys spray painting furniture inside the closed garage. It smells bad enough in the area from factories but now all my stuff smells like paint. Called the office. Don't think they did anything about it.Vanessa V. | Premières impressions
Le client n'a pas laissé de commentaire.James L.
Le client n'a pas laissé de commentaire.Mark T.
More thorough assistance and instructions from employees.Harsh L.
Great experience. Just hard to drive the truck. Very bad suspension. But overall great working with you. Merci.Peter P.
Le client n'a pas laissé de commentaire.Huynh Truong Gia N.
Le client n'a pas laissé de commentaire.MILDRED P.
Le client n'a pas laissé de commentaire.Betsy W.
This is the 2nd time I've used this location in the last month and the person working the counter was great both times. Extremely courteous and helpful.Jeremee P.
This is the best location in North Jersey. Im sure all u haul locations have hard working team members. This location is the best of the best!!! Thank you to all team me era for all they do!!Erik T.
Le client n'a pas laissé de commentaire.Robert R.
I can't think of any way to improve the service. The Rental was very quickly and easily done. The customer service was very helpful. The cost was exactly as explained upon returning the vehicle. No waiting involvedCarolyn M.
Le client n'a pas laissé de commentaire.Urszula B.
Le client n'a pas laissé de commentaire.Meghan M.
Le client n'a pas laissé de commentaire.Erin G. | Expérience générale
Le client n'a pas laissé de commentaire.Stephan K.
Great staffJohn D. | Premières impressions
Overall excellent experience I like that fact that you have truck Rentals and Storage at one location It Is very very convenient and affordable service. I will definitely use your company again.HOWARD S. | Premières impressions
Since I had to extend the rental period I was expecting extra mileage charges to be 0,49 cents,after 100 miles. Kindly work on it.BEKIR G.
Le client n'a pas laissé de commentaire.Orest R.
Le client n'a pas laissé de commentaire.Darren S.
Le client n'a pas laissé de commentaire.Pedro T.
Le client n'a pas laissé de commentaire.Ronald W.
Well done !MICHAEL S.
I dropped off the truck after hours. There were no lights in the parking lot. Very dangerous, I doubt I would rent here again if I was planning to return after hours.Michael P.
Le client n'a pas laissé de commentaire.Jessica B. | Premières impressions
Staff was not ultimately very helpful and equipment is not well maintained.Jared K.
Truck did not run well. Advised staff when bee dropped off. ScaryCharles K.
Le client n'a pas laissé de commentaire.Jesse J.
Loved the experience, The gentleman that took care of me was exceptional. Regards, LanceLance K.
Le client n'a pas laissé de commentaire.EDWARD S.
Justin, the service rep working at the time, was courteous, efficient and helped make the rental process go smoothly. Kudos on having such an excellent employee. Will return there when renting again.MARIO F.
Le client n'a pas laissé de commentaire.Sharon O. | Expérience générale
Service was good but cost was much higher then expected and compared to other rentals. I would probably look for a cheaper rental next time elsewhere.Richard B.
Fix your inventory system online so it doesn't show equipment available at a location at the same time that I get a call from your rep telling me that it is not. You obviously have two inventory systems that don't speak to each otherCLAY S.
Le client n'a pas laissé de commentaire.JAY H.
Le client n'a pas laissé de commentaire.Joel D.
Good overall experienceFrank B.
Le client n'a pas laissé de commentaire.Robin S.
Le client n'a pas laissé de commentaire.Anthony F.
Le client n'a pas laissé de commentaire.William M.
i always use u haul when moving. i love there prices and how easy it is to move with the ramp. i would definitely recommend this place to a friend. the customer service is excellent and the tracks are well maintained.Victor G.
Le client n'a pas laissé de commentaire.BAHADIR E.
Great service. Justin was very helpful and made sure I had all the tools I needed to make my dreadful move a bit smoother ðŸ˜©ðŸ˜© thanks guys!Anna G.
Reservation for storage unit was effortless. Staff was extremely courteous and helpful.Effie S. | Premières impressions
When we initially reserved on 8/17/21, it was to pickup in one location and drop off in another. We did not realize that on 8/27/21, our reservation was cancelled. Online service should not allow this option if not available. The Totowa location was able to offer their truck, but we had to return back to them. They were very accommodating, especially during the storm/flooding we encountered during our rental. Would definitely rent from this location again!! Only disappointment was with the online reservation process, multiple locations should not be offered if they do not participate in multiple location drop offs.Ricardo J.
Le client n'a pas laissé de commentaire.LOUIS S.
I did not know where to place this msg. After I did the online return. I realized I could not turn off the inside dome lights. I check the doors and the the dome switch it would not turn off. So I could only leave the trunk with the dome lights on. I wanted to let the facility know about it.Alpesh P.
Le client n'a pas laissé de commentaire.Jason M.
Le client n'a pas laissé de commentaire.Dennis L.
Totowa location very professional easy rental experience. However I am still unable to contact uhaul about a previous rental scheduling guarantee problem from different locationFRANK N.
Le client n'a pas laissé de commentaire.Joseph V. | Premières impressions
Le client n'a pas laissé de commentaire.Brianna C. | Premières impressions
Nice guys at the Totowa office! Great workers & very helpful!!! Very happy with UHaul!Gerard A.
I have another storage unit elsewhere & it fairs poorly compared to Uhal. I will soon be moving all my items to your facility.Carole D. | Premières impressions
Your team is top notch. I rented over a dozen times and my clients use rentals sometimes daily. We are most impressed!Micheal S.
Everything was very professional and friendly Highly recommend ðŸ™Zinath N.
Everything went smooth, exceptional staff on pickup and drop off, very pleased with my first encounter with UHaul, highly recommend!Wayne B.
Both Justin, Shaun, we're very friendly and helpful answering all my questions. I couldn't have been happier with my experience thanks to those two gentlemen. I will definitely recommend the facility to my friendsANTHONY B. | Premières impressions
the staff are great. very helpful.Bala R. | Expérience générale
Le client n'a pas laissé de commentaire.Bala R.
Le client n'a pas laissé de commentaire.joseph S.
Extremely easy pick up and drop off. Staff was friendly and professional. I couldnt be more pleased with how smoothly the process was... The store was also very clean and well organized.Christoph M.
Overall I had a very good experience. I would like to have been told that there was a beam in my unit ahead of time.CHRISTINE F.
I had a temperature control unit. Various times it was 77+ degrees. The light was out in my space for 4 months. I told the office twice to fix. The elevator was jerking at times going up. It needed to be looked at. The bathrooms were not clean enough. My unit had a bolt sticking out of the wall. Lastly when they went to the card system no one contacted me. The alarm kept going off. I went to the front to ask why is the alarm sounding. That's when they explained the system and gave me a card?James D. | Expérience générale
Le client n'a pas laissé de commentaire.Richard H.
Le client n'a pas laissé de commentaire.Bart P. | Online Move In
Le client n'a pas laissé de commentaire.Bart P.
Le client n'a pas laissé de commentaire.VENKATESH S.
Le client n'a pas laissé de commentaire.JOSE R.
Le client n'a pas laissé de commentaire.PHILIP F.
Le client n'a pas laissé de commentaire.Adam S.
Le client n'a pas laissé de commentaire.William R.
Nothing really needs improvement. Everyone is always very professional, friendly and courteous every time we rent rucks from that location.Nadja D.
Le client n'a pas laissé de commentaire.Rodney O.
Le client n'a pas laissé de commentaire.Conrad R.
Le client n'a pas laissé de commentaire.Harun K.
Le client n'a pas laissé de commentaire.Francisco C. | Expérience générale
Le client n'a pas laissé de commentaire.Robert O.
best placeGoran G.
Le client n'a pas laissé de commentaire.Evan E. | Premières impressions
Le client n'a pas laissé de commentaire.Paul F. | Expérience générale
Le client n'a pas laissé de commentaire.JOEL D.
everything was easy and simple. i enjoyed my experience at this locationNarzan A.
Le client n'a pas laissé de commentaire.Francisco C.
I needed a 10X10 unit and there were none available. Justin and his team were able to help me by giving me 2 5X10s at the same cost of the 10X10. This facility is the cleanest storage facility I have ever used. The loading dock is great for me because I rent decor for events and home staging. I appreciate how helpful everyone in the office is all the time.Jessica C. | Premières impressions
Everything went smooth , fast and great prices !ANDRES V. | Premières impressions
The person who was taking care of me for the storage did not bring me to it so the zip ties were not off of it when I was bringing my storage stuff. So had to wait for someone to cut the zip ties. My address is incorrectSharon O. | Premières impressions
We booked one unit online but when we arrived the floor looked like it had rust at one point and the wall looked as though it had been wet. We called through the service speaker and were immediately given another unit to switch to. The worker we spoke to was polite and quick to address our issue.Randi B. | Online Move In
Le client n'a pas laissé de commentaire.aileen c. | Premières impressions
Clean, helpful staff. The only reason I gave it 4 stars and not 5 is the limited number of carts to move stuff. Had to wait till a guy unloading a large truck freed one up for me.Craig Y. | Online Move In
Courteous, detailed, and helpful. Thank youDaniel M. | Premières impressions
This Uhaul facility is great. Clean and organized with excellent staff. Everyone was very helpful and efficient. Delford, Ambrose, and the rest of the staff took great care of us. The truck was clean and worked well, and the storage unit was clean as well.Tyler F. | Premières impressions
Staff is super helpful and friendly.Jennifer C. | Premières impressions
We had such a great experience with this facility! The staff was so friendly and accommodating! I would recommend to family and friends.Hailey A. | Expérience générale
The staff are pleasant and knowledgeable about the storage process. Justin & Ariel answered all my questions. Ariel guided me through the entry scanning process and showed how to use the locks, etc. The hours are great, the site is clean and well maintained.Charlene B. | Premières impressions
Le client n'a pas laissé de commentaire.Caryn O. | Expérience générale
The only concern I have It looks like anyone can just go into storage area People were coming and going and not using excise cardAllan A. | Premières impressions
Very patient and understanding gentlemen.Francisco C. | Premières impressions
I rented a 10x10x10 online and when I arrived at the facility was told they only had 2- 5x 10's next to each other. I felt I was misled and my items did not all fit. If my friend who was with me did not mention it they weren't even going to tell me I needed locks which I had to buy an extra because I now needed 2Karen U. | Premières impressions
Devonte is knowledgeable andcanswer all mu questionsFranklin P. | Premières impressions
Le client n'a pas laissé de commentaire.Jennifer D. | Premières impressions
The staff were very nice, friendly helpfulDaniel P. | Premières impressions
Le client n'a pas laissé de commentaire.Ken K. | Premières impressions
Le client n'a pas laissé de commentaire.Olivia R. | Premières impressions
Le client n'a pas laissé de commentaire.Allan T. | Premières impressions
Great staff and customer service. Friendly and knowledgeable!!!Leena B. | Premières impressions
All employees was friendly in both locations. Thank you allXenia M. | Premières impressions
Le client n'a pas laissé de commentaire.JOHN A. | Expérience générale
Le client n'a pas laissé de commentaire.ROBERT L. | Premières impressions
Le client n'a pas laissé de commentaire.charles b. | Expérience générale
Excellent location excellent serviceNicholas S. | Premières impressions
Le client n'a pas laissé de commentaire.Ivan A. | Expérience générale
Quick and easy online process; very friendly and professional staff.Kevin P. | Online Move In
Le client n'a pas laissé de commentaire.Nawazish S. | Premières impressions
Le client n'a pas laissé de commentaire.joanna b. | Expérience générale
Justin Lancaster made our experience stress free and we appreciate that during this busy time. The staff was courteous and friendly.Alonzo S. | Premières impressions
This has by far been one of the best customer service experiences I've ever received! The professionalism was at a All Time High, facility was well maintained. & I would highly recommend this U Haul to all of my family members and friends. Merci!William G. | Premières impressions
Le client n'a pas laissé de commentaire.John I. | Expérience générale
Le client n'a pas laissé de commentaire.Nicholas S. | Premières impressions
Le client n'a pas laissé de commentaire.FRANCISCO C. | Expérience générale
Le client n'a pas laissé de commentaire.Albert C. | Premières impressions
My only complaint was that the systems were down and I had to go in very early the next day to get access to the unit. Since the truck needed to be returned. Overall your staff, especially Devonte, was beyond helpful and accommodating.martha v. | Premières impressions
Staff is great and a pleasure to deal withTim C. | Premières impressions
Le client n'a pas laissé de commentaire.Matilda A. | Premières impressions
Le client n'a pas laissé de commentaire.YESENIA G. | Online Move In
Manager was very helpfulsara o. | Expérience générale
Although your storage location was very helpful and driven by customer satisfaction, I wish it can say the same about the truck rental location in toledo, ohio. Unfortunately the employee whom attended us during pick up was not representative of Uhaul customer satisfaction protocols and values. Jessica Anderson was that employee whom attended me, a Moving Center General Manager. She was aggressive, rude, not very cordial, poor listener, confrontational and disregarded my information and feedback pertaining to my reservation. Her understanding of the reservation and contract did not coincide with mine understanding. While i continued to debate with Ms Anderson my son contacted your location and was able to confirm my understanding of the contract which Jessica was not understanding and acknowledging. To finish, thanks again for your service while storing our property.Ivan A. | Premières impressions
Worst experience ever. Rented a 10x15 space on the 3rd floor when I got there the elevator was not working waited 2 hours for the maintenance to fix it, they never showed up they told me to come back when I got back shop was closed and I had no choice but to leave all my personal belongings out in the hallway cause I already had returned the truck I rented from them. No one ever called me back that night.Neraida M. | Premières impressions
Le client n'a pas laissé de commentaire.Daniel M. | Online Move In
Very courteous and professional. Great facility! Definitely recommend.Robert L. | Premières impressions
The staff were so helpful and made my first storage unit experience fantastic!Kelley H. | Premières impressions
Le client n'a pas laissé de commentaire.Brian T. | Premières impressions
Le client n'a pas laissé de commentaire.FRANCISCO C. | Premières impressions
Le client n'a pas laissé de commentaire.Alvaro M. | Premières impressions
Le client n'a pas laissé de commentaire.Raffi D. | Premières impressions
Le client n'a pas laissé de commentaire.Andrew T. | Premières impressions
Le client n'a pas laissé de commentaire.charles b. | Premières impressions
Overall experience from start to finish very professional, helpful and customer service-oriented. Would use Uhaul (particularly the Totowa facility) again without hesitation.John D. | Premières impressions
Le client n'a pas laissé de commentaire.Alex S. | Premières impressions
Ambrose was excellent and help us through the process With such professionalismCheryl B. | Premières impressions
Le client n'a pas laissé de commentaire.Frank V. | Premières impressions
The staff was extremely helpful and courteous!Rosa G. | Premières impressions
One of the off duty workers was sitting up front eating and singing while not wearing a mask. This is unacceptable during a pandemic -- especially that he was singing, which spreads the air particles. Dangerous and unprofessional. Otherwise, the other employees were helpful.Brittany W. | Premières impressions
The gentlemen at the front desk was extremely helpful and courtesy.Thersa M. | Premières impressions
Gave an above average because one can always try harderRobert A. | Premières impressions
Le client n'a pas laissé de commentaire.Mohamad C. | Premières impressions
organized and professional.Edward M. | Online Move In
Le client n'a pas laissé de commentaire.peter i. | Online Move In
when calling the direct number, call gets forwarded to the main UHAUL number. Storage facility is nice. its the main number customer service that i had a problem with A LOTGeri S. | Premières impressions
The staff was very goodPHILLIP S. | Premières impressions
Great experience, very accommodating to my needsmichael r. | Premières impressions
very nice and clean place to store your stuffdanny i. | Premières impressions
The loading dock was not designed with U-haul vans/people with access issues in mind. Needs a ramp. Very difficult to remove items drom YOUR van that i rented. Excellent staffHelen L. | Premières impressions
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