Customer Reviews for U-Haul Moving & Storage of Troy

Évaluation :

3

First unit, was an open unit and it had tar in the bed and lights did not work. Move then into an enclosed unit, it did work but had to pay more.

Évaluation :

2

Larry the guy who I returned the truck to was a breath of fresh air and listening to him on the phone prior reinforced he was a customer service driven person. Yet, the 2 workers who started the rental were not empathetic at their absence for 20 mins nor cordial in their relating to customers. I know U guys work 7 days a week and holidays so maybe they need more staffing to fix their enthusiasm.

Évaluation :

5

This is a busy location and may need more help especially during the summer months. We had great service and location was well stocked with items we needed. Thanks for the pleasant experience

Évaluation :

5

Team was very helpful. Thanks!

Évaluation :

1

Poor customer service the staff are passive agressive and unfriendly and not professional!

Évaluation :

5

Rien

Évaluation :

2

Need new employees, the staff is so nonchalant and not eager to have new customers. They're lazy and slow.

Évaluation :

3

Your trucks are incredible. The convenience of a uhaul truck is unmatched. Your service sucks, but I will still rent your trucks.

Évaluation :

4

I was satisfied with my experience

Évaluation :

1

This location gave me a trailer that the lights stopped working a few hours in. After driving extremely dangerously for 9 hrs a cop pulled me over. I went to a different uhaul where to worker seemed so annoyed and told me I had to switch trailers. Keep in mind I had everything I owned in this trailer, I am a small young solo traveler and this was an awful experience. I had to unpack and repack my whole uhaul. I also was charged $420 even though I didn't use it for the whole time and it was estimated at 200 so I'm so confused why I was charged so much. I will never use uhaul again and this was probably the worst experience I could have imagined to have happened.

Évaluation :

5

Keep up the good work

Évaluation :

4

After hour returns is little cumbersome as many vehicles were blocking the entrance with no space to drop the vehicle as well as blocking Customer parking making exit little challenging. I was lucky enough that there was an opening on the other side of the car park which enabled me to exit. If the parking was full then i would have been forced to wait till other customers to return and move their vehicle as there was no way i could back out and exit

Évaluation :

5

The after hours return was quite difficult. It seems an unnecessary burden for customers who have to wander around an unattended facility in the middle of the night and try to figure it out.

Évaluation :

5

Keep up the great work!

Évaluation :

5

no complaints

Évaluation :

5

All good. Keep it up.

Évaluation :

5

Trailer was dirty on the outside, but perfectly clean on the inside.

Évaluation :

5

I booked online and pre-submitted my drivers license. Everything went very quickly and very smoothly. Excellent process

Évaluation :

3

the steering wheel was crooked when the wheels were pointing straight ahead and the wiper blades did a very poor job at wiping water from the glass... they badly needed replacing.

Évaluation :

5

Rien

Évaluation :

5

The cabin of the vehicle needed to be wiped down. So my wife took some wipes and sanitized the inside. Also part of the center counsel was duck tape led together, wasn't a dealbreaker for us.

Évaluation :

5

Very satisfied job done

Évaluation :

3

Take time to explain the rules instead of like you're giving ride instructions at Cedar Point, do the walk around with the customer and clean the interior better. The console, dash, cup holders were filthy.

Évaluation :

5

Very friendly, helpful, and efficient

Évaluation :

5

Everyone at this location was friendly and helpful and the van was great.

Évaluation :

4

The service attendants was great both on the pickup and the drop off.

Évaluation :

1

The Moving Help people never showed up. Now I need to contest their billing.

Évaluation :

2

Staff at this location are not competent. Requesting access to my U-boxes was difficult and they were never ready on the date/time I'd request (even after calling at least 24 hours in advance). All of my experiences with this location have been extremely frustrating and time-consuming.

Évaluation :

5

I like the Ford Transport vans better than the Chevrolet Transport van.

Évaluation :

5

Free gasoline. (just kidding)

Évaluation :

5

Very helpful... answered my questions about my next rental to tow my car back to Michigan from South Carolina.

Évaluation :

3

The price per mile can be more competitive.

Évaluation :

4

The customer service was excellent the gas was not right. But the customer service was excellent.

Évaluation :

2

Vehicle was dirty, old, drove terribly, very hard to get into without side steps. Staff is unprofessional - not friendly, curt speaking, and under-staffed.

Évaluation :

5

Unforeseen circumstances led me to returning trailer just before closing. Thankfully, the shop was open per advertised hours, and did not close early like other places do. It was a relief. Thank you.

Évaluation :

3

The employees had to use their phones just to get on line the internet connection was not working properly it took us over 45 minutes just to get our truck and begin our busy day

Évaluation :

5

The hood of the truck was not closed all the way. It was no problem.

Évaluation :

5

Malik and Larry High were very helpful in renting the proper equipment I needed.

Évaluation :

3

Lights malfunctioned on trailer. Very dangerous. Manager saw it said it would be fine, but when got home realized right turn signal and brake light didn't work when tow vehicle lights were on. Felt VERY unsafe.

Évaluation :

3

Don't charge people for dropping off a truck without using your dumb app, that's ridiculous.

Évaluation :

5

The moving truck was old and had 116000 miles, brakes were not proper and the engine light came on as I was driving. The truck fleet needs some serious upgrade

Évaluation :

5

Both people I interacted with were awesome! Straight to the point had me in the road fast and checked back in quickly

Évaluation :

5

Never had a bad experience with this location and will always think of Uhaul 1st.

Évaluation :

5

Move in was seamless

Évaluation :

5

Staff always helpful and pleasant! Best experience ....thank you!

Évaluation :

5

The manager was great! I was pretty upset when I realized I had rented a unit with stairs. It wasn't clear to me from the ad and I was quite surprised and disappointed to find that there were a few stairs to go up. I wrote an email to the manager explaining why I was upset and that it had really inconvenienced me, as I had not planned for moving things up a set of stairs. He was very understanding and immediately helped to fix the problem. Each time I visited the employees were nice and they were very helpful.

Évaluation :

5

Great service and friendly helpful staff!

Évaluation :

4

Only deducted one star because the location seemed to be understaffed.

Évaluation :

5

Christopher was very helpful no matter how many questions I had or what the question was...so good to work with!!

Évaluation :

5

The staff went above and beyond!

Évaluation :

5

Excellent management at location.

Évaluation :

5

I was very pleased with my experience and the Staff at U- Haul was always professional and courteous. I will consider U-Haul first for any future storage needs.

Évaluation :

4

No matter how overwhelmed and shorthanded the staff may be, they still maintains a helpful, friendly, patient demeanor. They also are still are efficient and get the job done completely!!! Merci

Évaluation :

5

I’ve never felt so special being shown around a clean and neat u haul Facility in all the 30 plus Years traveling with u haul The floors so clean and shiny , beautiful just clean, you Mr. Clarence Vicent Thanks for making my move to Michagan a lot easier.

Évaluation :

4

I seen it was a 24 hr accessible and I went at 11 Pm at night to put stuff in storage and the drive way was blocked with uhaul trucks and I tried to use the pin code I got and it said I was denied and that the unit was closed so if your not a 24hr storage why put it in on the paper when we get the unit and why advertise it on the website and the lock thing on the door needs to be adjusted on unit E-156

Évaluation :

5

Was treated with respect and the staff was most helpful with my trailer return and storage needs. And they provide a complimentary lock.

Évaluation :

4

The guys were nice and helpful. Just short staffed. Only 2 guys and the wait was long.

Évaluation :

5

Very clean facility. Very respectful and nice service. Recommended this facility to my friends moving here to Michigan from Illinois.

Évaluation :

5

The staff at this particular location were very helpful and knowledgeable. Thank you again, to these gentleman.

Évaluation :

4

Everything was fine until we emptied the unit. When we got the unit there were 2 wooden pallets in our unit. We assumed they were from uhaul and for our use. We used them and when we removed our items we left the pallets as we found them. I received a call from Alex telling me it wasn't his job to be my trash remover due to us leaving the pallets. I explained the situation to Alex. He wasn't happy and didn't seem to believe me. I had no reason to lie. We made our payments on time, cleaned out the unit and had nothing but good interactions with the staff previous to this phone call.

Évaluation :

5

Ben Craft did an excellent job providing customer service. I watched him run to each new customer and offer service as quickly and pleasantly as possible. Ben is an excellent employee. Thanks Wayne

Évaluation :

5

organized and friendly

Évaluation :

5

This location has excellent, patient, and efficient staff!

Évaluation :

5

Extremely professional and helpful

Évaluation :

5

Great customer service every time.

Évaluation :

4

Clean, easy access, alarms were annoying sometimes

Évaluation :

4

Very nice and helpful staff, clean facilities. Wish I had seen unit before rental access through hallway was too narrow to store my couch and living room chair

Évaluation :

5

Nice job. Young lady walked me to unit and made sure I understood how it all worked. Very good

Évaluation :

4

- Appreciated simplicity of storage unit reservation and payment. For ending rental, I had to go into office because website was unclear if request to end rental had been made for both units or only one. - Checking out van, through website and in office, was fairly easy. One suggestion: allow condition photos to be uploaded from Gallery, as is allowed for storage unit. - Alarms in storage unit facility went off frequently despite seemingly no one coming in/out, leaving a door open, and us being checked into unit. Annoying, and not effective as I never saw anyone from uhaul respond as if there were an actual problem.

Évaluation :

5

Excellent service and storage facility

Évaluation :

1

I can not express enough my disappointment in Uhaul. You failed at every level. I called to make a reservation at your customer service number. I was looking to store outdoor furniture that includes 126" table. After discussing this with you advisor I was advised a 10 by 15' unit was best. I also ordered a 26' truck. The reservation was made weeks in advance. I consequently made plans for friends to help load out truck on move day. When I showed up Saturday I was given three adjacent, but separate 5 by 10' units. I told the GM this would not fit the table that I had discussed with the Uhaul agent at the time of reservation. The store GM told me that I did not reserve a 10 by 15 room, rather 10 by 15 in space and he did not have a 10 by 15 room. When I described the call. He told me he had nothing, customer Service agents don't know what they are talking about. He also told me that how could he be sure I even told the agent I had a long table. I hope you have video with audio of my in person experience. It was awful. I won't write all of the remaining failures other that to say It took four later calls over two hours to customer service to finally learn Uhaul could not help me and instead screwed me over. The first two calls were with helpful people that put my on hold. BOTH agents in an effort to help had to place me back on hold. When they did BOTH resulted in me being put back into the Uhaul call service que to get to start over with a new person. The third person was helpful but was unable to find a first floor separate location and sent me to customer service. At customer service I was told the substitute unit given by the GM was actually a split level unit and too short for my table. I was now told Uhaul could not find a unit anywhere within 30 minutes. At this point our friends who were helping load the truck had to leave. It was a sunny Saturday when we would have finished. I had to find another facility and find people to help me Sunday. It snowed on Sunday. To top off the fun, when on Sunday I returned the truck it turns out the 14 foot substitute unit was actually 14 and the customer service person who said it wa a half that size was wrong This is who failed. The GM at Troy, MI on many levels. The person who built the customer service system that threw me back in que. Management that did not give the person any authority. The customer service person at the end, while nice, she gave bad information on the size of the unit. Mostly Uhaul upper management for leading a horrible company. By contrast I ended up renting at Public Storage. When I called them I had no wait time. They were helpful, organized and professional. On m aside about Uhauls culture is the Please Note comments below. The comments are the opposite of customer service. They set rules. Why ask for feedback and then direct orders. Terrible.

Évaluation :

5

Thanks everyone at this location for making a difficult transition and move happen with far more ease.

Évaluation :

2

Your office was consistently understaffed, creating long waits. I was vey put off by one of the young female office staff, not customer friendly, and down right rude. This was at your Troy Michigan office. Also, I reserved a trailer 5 days in advance but then it was not honored and had to travel to another city to get a much smaller one. This created a major headache for moving. I will go somewhere else for my future needs.

Évaluation :

2

Service was absolutely terrible. Both times I went in, it took forever to even speak with someone.

Évaluation :

5

Everybody was very nice

Évaluation :

5

Easy access and very secure. Easy to use carts for loading and unloading

Évaluation :

5

Christopher was friendly, professional and very accommodating with our crisp space needs verses my guess in space size needed. He was able to switch on a dime and provide the proper space my family needed. Thank you Christopher.

Évaluation :

5

My experiece here was awesome longer than I expected but the staff fantastic I waill not hesitate to reach out to you all if I need future service...thank you!.

Évaluation :

5

Gold standard for climate controlled storage

Évaluation :

5

Superb facility - clean, lit, temperature controlled, safe. I really enjoyed the covered loading docks, which made it soooooo easy to load right into my pickup, to stay out of the rain, and to not worry when making multiple trips to my storage locker.

Évaluation :

5

Thanks to U-Haul for the first free month for students during the pandemic. This was a huge help for me in this season and gave me peace of mind at a time when the world felt utterly chaotic.

Évaluation :

5

My storage decision was made to turn living room into hospital room for my husband who was terminally ill. The staff was helpful, my items were safe and in perfect condition when I picked them up. I would use this location again! and would recommend.

Évaluation :

5

Very grateful for the first month of free storage during this period of displacement from my academic studio space + routine. Loved the staff and cleanliness of this facility and feel my belongings are safe and secure here.

Évaluation :

5

The young man Alex was very helpful finding a cart for me to use ,. Great dude many thanks. Best...

Évaluation :

5

U-Haul helped streamline my relocation. Great service, fleet and storage facility.

Évaluation :

5

The manager, Rachel, is extremely professional, competent and personable... and so is EVERY member of the UHAUL staff. Moving is extremely stressful and it was a relief to store my items worry free.

Évaluation :

5

Happy experience!!

Évaluation :

5

Very great experience

Évaluation :

5

Excellent service excellent job nice people good staff merry Christmas and happy New year.

Évaluation :

5

The friendliest staff i have ever worked with. I Will be back to the location for my next rental.

Évaluation :

5

Employee's were extremely helpful.

Évaluation :

4

very secure, access hours convenient.

Évaluation :

5

Thank you so much Your business and office staff all employees Excellent service thank you so much.

Évaluation :

5

Rachel answered all of my questions and more! The process was simplified; I'm glad I chose UHAUL's storage unit. Merci.

Évaluation :

5

Super employees - knowledgeable, friendly and helpful. I would definitely use this facility again and recommend to others.

Évaluation :

5

Although I was experiencing a hardship they worked with me. Thanks to all the staff for their professionalism and kindness.

Évaluation :

5

Excellent service

Évaluation :

5

The stuff was very helpful in the whole process with storage and truck rental.

Évaluation :

5

24hr 7day access to the unit would have been preferred.

Évaluation :

5

Staff was very helpful and quick

Évaluation :

5

Great job

Évaluation :

5

Never had any issues with Uhaul storage unit

Évaluation :

5

Everyone I dealt with was professional and friendly. Thank you for all for your help

Évaluation :

5

I highly recommend this facility. I used their storage facility and was very satisfied w/ their customer service. I also dropped off trailers multiple times and again was very happy w/ the customer

Évaluation :

5

Merci

Évaluation :

1

I was checked out of my unit on Sunday & was still charged $159,99 on "autopay" on my credit card for the next month! NIGHTMARE of hours on the phone trying to get the charges removed! Dont autopay!!!

Évaluation :

5

Wonderful staff. Very courteous and helpful. Clean facility.

Évaluation :

5

Really helpful staff!

Évaluation :

5

Thank you! The storage facility in Troy is excellent.

Évaluation :

5

top notch facility!

Évaluation :

1

access card was not working, no light in unit, a lot of other issues.

Évaluation :

5

For a young crew twice ive came here and twice with class professional handeled Johnny and his co-workers i think the other was Corey but omg amazing fast safe covered they did it to perfection

Évaluation :

5

Excellent, all around good service!

Évaluation :

5

The in Troy was helpful and friendly, I would use them again when needs arise.

Évaluation :

5

Malik (sp?) was great! Very helpful signing me up for storage unit, answering my questions.

Évaluation :

4

Check-in process needs to be simplified. De'Andre Brown was very helpful.

Évaluation :

4

Everyone at the store is always courteous and nice. The only issue I have is that sometimes you have to wait in line for a while to get service. The handling of walk-in business can sometimes be slow.

Évaluation :

5

Exactly what we needed when we needed it for as long as we needed it.

Évaluation :

5

Great Management and Staff

Évaluation :

5

It was easy and quick to do things here.

Évaluation :

5

Our family moved to the Troy area from out of State. This was our first experience using U-Haul and the operation greatly exceeded our expectation. Deandre went above and beyond service for us.

Évaluation :

4

price is reasonable. staff was kindness.

Évaluation :

5

Very friendly and efficient!!

Évaluation :

2

Staff is not trained. Call center is poor: long wait time, did not I.d. Staff Alex Rice, mgr?

Évaluation :

5

Staff at center was very helpful. Thanks!!!

Évaluation :

5

Rachael was great Got us set up in a couple of units, Fast easy check out Johnny was great also.

Évaluation :

4

Any issues got resolved which was so appreciated. I will continue to use Uhaul for my future needs. Merci.

Évaluation :

4

Merci

Évaluation :

5

Five star facility. Very clean. Big elevator. Everything was new and in great shape. Easy loading and unloading because of well designed dock and interior access. Provided carts very helpful.

Évaluation :

2

Never will recommend to anyone never answer the call on time charge us twice and wen we email them for refund no response

Évaluation :

1

Box came a week late to home Destination uhaul doesn't provide service to deliver box. They said to ask another uhaul, when i call them they said to call back where the box is (Its like blame game)

Évaluation :

5

Overall, this was a positive experience. Merci.