Customer Reviews for U-Haul Moving & Storage of Troy

Évaluation :

5

Service was great, only the concern is taking more time to return the equipment due to one return station. It may not be viable to have more stations but having one more employee service at the returning station is advisable. Thank you Rao

Évaluation :

5

Great customer service and organization

Évaluation :

2

Too slow helping customers and needs to be more customer friendly.

Évaluation :

3

I turned in the truck with the furniture pads unfolded, and got a highly passive aggressive, an offensive lecture about how important it was to fold pads. They also insured that I overheard their conversation about unfolded pads while I was in ear shot at least on two separate occasions. I did not fold the pads because there were eight dozen of them, and I didn't care about paying the extra $25 for unfolded pads. It was rude and uncalled for.

Évaluation :

5

The rented 10' truck performed fine -- better than expected considering it had130 000 miles on it -- but the engine light was on the whole time. The U-Haul associate explained this is common for various reasons resulting in imperceptible engine misfires which cause the engine light to be displayed. This was somewhat disconcerting, and the fuel economy was probably not as good as it might have been.

Évaluation :

5

No improvements. The guy that helped me was really funny. My move was very stressful (obviously) and it was nice to see someone NOT stressed out. The store made getting boxes easy with being able to just buy on my phone. The UHaul store was actually the easiest part of the entire moving process.

Évaluation :

5

As usual, a great experience. Everyone was very helpful.

Évaluation :

5

Manager was great!

Évaluation :

4

Place was jammed packed, no where to park. Need bigger lot

Évaluation :

1

Explain the details of reservations fully and properly so there aren't any confusion and wasted money spent. I will never patronize with uhaul again. You charged me damn near double for a rental that should have been a full day!

Évaluation :

4

The truck did not come with the dolly and pads I ordered, but the manager refunded me promptly when I mentioned it to him. They also allowed me to extend my rental time. My truck was ready at the time I went to pick it up with no rescheduling.

Évaluation :

1

Poor customer service! Men with attitudes!

Évaluation :

5

Process was smooth, truck was well maintained. Highly recommended

Évaluation :

2

They were backed up and only had 1 employee so it took a min to get the trailer checked in!

Évaluation :

5

Nothing- as good an experience as I could expect

Évaluation :

3

The truck was in poor condition. It was obvious UHaul is not investing anything in this location. The only positive aspects was the air conditioning… It must have been recently recharged.

Évaluation :

5

Everything was perfect

Évaluation :

5

Quick and easy drop off!

Évaluation :

1

Not only my reservation was changed from one way, they charged me after hours fee after I dropped trailer off 2 hours later instead of 6 . Very unprofessional service with out any explanation. Poor service and location, will not be back.

Évaluation :

3

The help did not install straps properly and caused a delay in travels . Lucky it did not cause an accident. Otherwise it was fine.

Évaluation :

1

charged 70 extra dollars

Évaluation :

4

Little pricey but good product.

Évaluation :

5

Super easy and convenient both online and in the store. Truck ran well for our drive which was over 9 hours. The equipment was helpful as well. Je les recommande fortement. 

Évaluation :

5

The online process was confusing and we were told two different drop off times until we actually got to the uhaul location. It seemed impossible to get a phone call to that location which would have solved that problem

Évaluation :

4

I had reserved the truck 2 weeks in advance and had included a set of protective blankets. When I went to pick up the truck, I was informed that location was out of blankets. While I was credited back the cost of that part of the rental, it was unfortunate that I didn't have what I needed to move my property safely. A check of inventory in anticipation of upcoming rentals would be helpful.

Évaluation :

5

I have no issues. Trailer was ready when I was there to pickup. Drop off also was without issues. Trailer worked great for my need. THANK YOU UHAUL!

Évaluation :

5

Everything went smoothly - quick and efficient pickup and return.

Évaluation :

1

The truck I reserved was double booked and was not available, so I had to use another identical truck but had to return it earlier than my rental period I paid for because it was going to be used by someone else. I ordered furniture pads and a mattress protector as well but the place was out of furniture wraps and I never received my mattress wrap.

Évaluation :

5

Wonderful customer service, zero complaints. would recommend to anyone and will go back to this location for future moving needs.

Évaluation :

5

My reservation was not ready for me when I went to pick up due to another customer not returning at their designated time. I was put back a day on my travels. The staff at the Troy location made up for it and were really apologetic. When I went back the next morning for my reservation it was ready and with a compensation. I really appreciate it. We made it safely to our destination. Merci

Évaluation :

5

No improvements needed

Évaluation :

1

The location I reserved close to home did not have the equipment reserved and I had to drive 45 minutes to the location. The second location did not have all of the equipment I had reserved so I had to go to another to get everything. The trucks air conditioning did not function and I had to travel much of my 2400 mile trip through 101 degree heat with the windows down. Absolutely unacceptable and I would like compensation for the terribly maintained truck.

Évaluation :

4

I notified them about the A/C.

Évaluation :

5

The two men that hooked me up had to troubleshoot my wiring. They were friendly and knew there job. Merci

Évaluation :

3

Steering wheel was not sanitized. Cup gold was full of sticky stuff. But storage area was clean.

Évaluation :

4

Tell customers if the vehicle they are renting has a ramp or not. I was extremely disappointed that my truck had no ramp when it was rented out to two women. Not nice!

Évaluation :

2

When I rented the vehicle I told them I would be driving 100 miles. They gave me a truck that had under 1/4 tank. I did not even make it to my destination and had to stop for gas. I assumed when I picked it up I would have gas.

Évaluation :

3

Location was fine. Reliability of online system and ability to pick up vehicle off-hours was BAD.

Évaluation :

3

Local move. I reserved a 20 foot truck, they did not have any left when I arrived at 8AM. They tried to give me a 26 foot truck which was too big and more expensive. I had to take a 15 foot truck which forced me to make two trips for three items that would not fit in the first load.

Évaluation :

5

The staff member that I interacted with was efficient and friendly

Évaluation :

5

I had to wait about 15 minutes for someone to show up to the counter but was understandable as they may have been off helping someone else. I was hooked up and out in about 5 minutes. The person who took care of me was quick yet made sure everything was done correctly.

Évaluation :

5

Never had a bad experience with this location and will always think of Uhaul 1st.

Évaluation :

5

Move in was seamless

Évaluation :

5

Staff always helpful and pleasant! Best experience ....thank you!

Évaluation :

5

The manager was great! I was pretty upset when I realized I had rented a unit with stairs. It wasn't clear to me from the ad and I was quite surprised and disappointed to find that there were a few stairs to go up. I wrote an email to the manager explaining why I was upset and that it had really inconvenienced me, as I had not planned for moving things up a set of stairs. He was very understanding and immediately helped to fix the problem. Each time I visited the employees were nice and they were very helpful.

Évaluation :

5

Great service and friendly helpful staff!

Évaluation :

4

Only deducted one star because the location seemed to be understaffed.

Évaluation :

5

Christopher was very helpful no matter how many questions I had or what the question was...so good to work with!!

Évaluation :

5

The staff went above and beyond!

Évaluation :

5

Excellent management at location.

Évaluation :

5

I was very pleased with my experience and the Staff at U- Haul was always professional and courteous. I will consider U-Haul first for any future storage needs.

Évaluation :

4

No matter how overwhelmed and shorthanded the staff may be, they still maintains a helpful, friendly, patient demeanor. They also are still are efficient and get the job done completely!!! Merci

Évaluation :

5

I’ve never felt so special being shown around a clean and neat u haul Facility in all the 30 plus Years traveling with u haul The floors so clean and shiny , beautiful just clean, you Mr. Clarence Vicent Thanks for making my move to Michagan a lot easier.

Évaluation :

4

I seen it was a 24 hr accessible and I went at 11 Pm at night to put stuff in storage and the drive way was blocked with uhaul trucks and I tried to use the pin code I got and it said I was denied and that the unit was closed so if your not a 24hr storage why put it in on the paper when we get the unit and why advertise it on the website and the lock thing on the door needs to be adjusted on unit E-156

Évaluation :

5

Was treated with respect and the staff was most helpful with my trailer return and storage needs. And they provide a complimentary lock.

Évaluation :

4

The guys were nice and helpful. Just short staffed. Only 2 guys and the wait was long.

Évaluation :

5

Very clean facility. Very respectful and nice service. Recommended this facility to my friends moving here to Michigan from Illinois.

Évaluation :

5

The staff at this particular location were very helpful and knowledgeable. Thank you again, to these gentleman.

Évaluation :

4

Everything was fine until we emptied the unit. When we got the unit there were 2 wooden pallets in our unit. We assumed they were from uhaul and for our use. We used them and when we removed our items we left the pallets as we found them. I received a call from Alex telling me it wasn't his job to be my trash remover due to us leaving the pallets. I explained the situation to Alex. He wasn't happy and didn't seem to believe me. I had no reason to lie. We made our payments on time, cleaned out the unit and had nothing but good interactions with the staff previous to this phone call.

Évaluation :

5

Ben Craft did an excellent job providing customer service. I watched him run to each new customer and offer service as quickly and pleasantly as possible. Ben is an excellent employee. Thanks Wayne

Évaluation :

5

organized and friendly

Évaluation :

5

This location has excellent, patient, and efficient staff!

Évaluation :

5

Extremely professional and helpful

Évaluation :

5

Great customer service every time.

Évaluation :

4

Clean, easy access, alarms were annoying sometimes

Évaluation :

4

Very nice and helpful staff, clean facilities. Wish I had seen unit before rental access through hallway was too narrow to store my couch and living room chair

Évaluation :

5

Nice job. Young lady walked me to unit and made sure I understood how it all worked. Very good

Évaluation :

4

- Appreciated simplicity of storage unit reservation and payment. For ending rental, I had to go into office because website was unclear if request to end rental had been made for both units or only one. - Checking out van, through website and in office, was fairly easy. One suggestion: allow condition photos to be uploaded from Gallery, as is allowed for storage unit. - Alarms in storage unit facility went off frequently despite seemingly no one coming in/out, leaving a door open, and us being checked into unit. Annoying, and not effective as I never saw anyone from uhaul respond as if there were an actual problem.

Évaluation :

5

Excellent service and storage facility

Évaluation :

1

I can not express enough my disappointment in Uhaul. You failed at every level. I called to make a reservation at your customer service number. I was looking to store outdoor furniture that includes 126" table. After discussing this with you advisor I was advised a 10 by 15' unit was best. I also ordered a 26' truck. The reservation was made weeks in advance. I consequently made plans for friends to help load out truck on move day. When I showed up Saturday I was given three adjacent, but separate 5 by 10' units. I told the GM this would not fit the table that I had discussed with the Uhaul agent at the time of reservation. The store GM told me that I did not reserve a 10 by 15 room, rather 10 by 15 in space and he did not have a 10 by 15 room. When I described the call. He told me he had nothing, customer Service agents don't know what they are talking about. He also told me that how could he be sure I even told the agent I had a long table. I hope you have video with audio of my in person experience. It was awful. I won't write all of the remaining failures other that to say It took four later calls over two hours to customer service to finally learn Uhaul could not help me and instead screwed me over. The first two calls were with helpful people that put my on hold. BOTH agents in an effort to help had to place me back on hold. When they did BOTH resulted in me being put back into the Uhaul call service que to get to start over with a new person. The third person was helpful but was unable to find a first floor separate location and sent me to customer service. At customer service I was told the substitute unit given by the GM was actually a split level unit and too short for my table. I was now told Uhaul could not find a unit anywhere within 30 minutes. At this point our friends who were helping load the truck had to leave. It was a sunny Saturday when we would have finished. I had to find another facility and find people to help me Sunday. It snowed on Sunday. To top off the fun, when on Sunday I returned the truck it turns out the 14 foot substitute unit was actually 14 and the customer service person who said it wa a half that size was wrong This is who failed. The GM at Troy, MI on many levels. The person who built the customer service system that threw me back in que. Management that did not give the person any authority. The customer service person at the end, while nice, she gave bad information on the size of the unit. Mostly Uhaul upper management for leading a horrible company. By contrast I ended up renting at Public Storage. When I called them I had no wait time. They were helpful, organized and professional. On m aside about Uhauls culture is the Please Note comments below. The comments are the opposite of customer service. They set rules. Why ask for feedback and then direct orders. Terrible.

Évaluation :

5

Thanks everyone at this location for making a difficult transition and move happen with far more ease.

Évaluation :

2

Your office was consistently understaffed, creating long waits. I was vey put off by one of the young female office staff, not customer friendly, and down right rude. This was at your Troy Michigan office. Also, I reserved a trailer 5 days in advance but then it was not honored and had to travel to another city to get a much smaller one. This created a major headache for moving. I will go somewhere else for my future needs.

Évaluation :

2

Service was absolutely terrible. Both times I went in, it took forever to even speak with someone.

Évaluation :

5

Everybody was very nice

Évaluation :

5

Easy access and very secure. Easy to use carts for loading and unloading

Évaluation :

5

Christopher was friendly, professional and very accommodating with our crisp space needs verses my guess in space size needed. He was able to switch on a dime and provide the proper space my family needed. Thank you Christopher.

Évaluation :

5

My experiece here was awesome longer than I expected but the staff fantastic I waill not hesitate to reach out to you all if I need future service...thank you!.

Évaluation :

5

Gold standard for climate controlled storage

Évaluation :

5

Superb facility - clean, lit, temperature controlled, safe. I really enjoyed the covered loading docks, which made it soooooo easy to load right into my pickup, to stay out of the rain, and to not worry when making multiple trips to my storage locker.

Évaluation :

5

Thanks to U-Haul for the first free month for students during the pandemic. This was a huge help for me in this season and gave me peace of mind at a time when the world felt utterly chaotic.

Évaluation :

5

My storage decision was made to turn living room into hospital room for my husband who was terminally ill. The staff was helpful, my items were safe and in perfect condition when I picked them up. I would use this location again! and would recommend.

Évaluation :

5

Very grateful for the first month of free storage during this period of displacement from my academic studio space + routine. Loved the staff and cleanliness of this facility and feel my belongings are safe and secure here.

Évaluation :

5

The young man Alex was very helpful finding a cart for me to use ,. Great dude many thanks. Best...

Évaluation :

5

U-Haul helped streamline my relocation. Great service, fleet and storage facility.

Évaluation :

5

The manager, Rachel, is extremely professional, competent and personable... and so is EVERY member of the UHAUL staff. Moving is extremely stressful and it was a relief to store my items worry free.

Évaluation :

5

Happy experience!!

Évaluation :

5

Very great experience

Évaluation :

5

Excellent service excellent job nice people good staff merry Christmas and happy New year.

Évaluation :

5

The friendliest staff i have ever worked with. I Will be back to the location for my next rental.

Évaluation :

5

Employee's were extremely helpful.

Évaluation :

4

very secure, access hours convenient.

Évaluation :

5

Thank you so much Your business and office staff all employees Excellent service thank you so much.

Évaluation :

5

Rachel answered all of my questions and more! The process was simplified; I'm glad I chose UHAUL's storage unit. Merci.

Évaluation :

5

Super employees - knowledgeable, friendly and helpful. I would definitely use this facility again and recommend to others.

Évaluation :

5

Although I was experiencing a hardship they worked with me. Thanks to all the staff for their professionalism and kindness.

Évaluation :

5

Excellent service

Évaluation :

5

The stuff was very helpful in the whole process with storage and truck rental.

Évaluation :

5

24hr 7day access to the unit would have been preferred.

Évaluation :

5

Staff was very helpful and quick

Évaluation :

5

Great job

Évaluation :

5

Never had any issues with Uhaul storage unit

Évaluation :

5

Everyone I dealt with was professional and friendly. Thank you for all for your help

Évaluation :