Évaluations des clients U-Haul Moving & Storage of Troy
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Troy
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Timothy T. le
Although I was ticked that they could not rent me a trailer to pull behind my 2000 explorer, they were very fast to recommend the transit van which was a bit more expensive but worked out very well. I had to interface with 4 different people and they were all very professional and courteous to work with. Great experience.
Terrence H. le
Used the self check-in feature when returning box truck after hours, and found it straightforward and easy.
Frank T. le
Battery had to be jumped EIGHT times. The gears were very jerky and basically the truck was s piece of junk. We have rented many times before from u haul and Penske.
Brucearnold L. le
Location is somewhat "congested", but I guess it is expected for a location that is so busy.
Deneiceann S. le
Super easy to rent from here
Calvin M. le
Rented twice at this location this week, and was extremely happy with the service. I interacted with quite a few people (at the counter, hooking my trailer up, return), and they were all great.
Scottmelville G. le
Great Job!
Jonpaul K. le
Better pricing.
Bradley J. le
The staff was amazing, they went above and beyond to help me. Great service!!
Sandra D. le
Hire more people for customer service. Had to wait for about an hour to get signed out with my truck.
Robertjoseph C. le
Understaffed. Took more than 45 minutes to get through line. Staff that was there were very nice. The stack of blankets in back of trailer were taken out and tossed on ground. When I returned trailer that night they were still there soaking wet.
James B. le
Thank you to the staff.
Johnhoward D. le
Get rid of the on line return system. Difficult taking pictures of gauges and condition of truck while getting knocked off of the system.
Joserodrigo S. le
Employee poor attention. 25 minute wait to receive my unit. Per volume of sales more employees should be on site
Michael H. le
I know each location is different, but when it arrived in California, was it necessary for 3 different people to call within 5 minutes of each other?
Youkhanna I. le
Thanks
Lennieray W. le
Computer down, big backup, 10 min. And no one to check me in.
Youkhanna I. le
Thank you so much Your business and office staff all employees Excellent service thank you so much.
Alex T. le
Rachel answered all of my questions and more! The process was simplified; I’m glad I chose UHAUL’s storage unit. Thank you!
Teresa J. le
Super employees - knowledgeable, friendly and helpful. I would definitely use this facility again and recommend to others.
Nicole C. le
Although I was experiencing a hardship they worked with me. Thanks to all the staff for their professionalism and kindness.
lidia s. le
Excellent service
tatiane k. le
The stuff was very helpful in the whole process with storage and truck rental.
brandon r. le
24hr 7day access to the unit would have been preferred.
Tyray B. le
Staff was very helpful and quick
jonathan b. le
Great job
matt m. le
Never had any issues with Uhaul storage unit
Debron M. le
Everyone I dealt with was professional and friendly. Thank you for all for your help
SHARON H. le
I highly recommend this facility. I used their storage facility and was very satisfied w/ their customer service. I also dropped off trailers multiple times and again was very happy w/ the customer
Rita A. le
Thank you
ariadni l. le
I was checked out of my unit on Sunday & was still charged $159.99 on "autopay" on my credit card for the next month! NIGHTMARE of hours on the phone trying to get the charges removed! Dont autopay!!!
Naomi M. le
Wonderful staff. Very courteous and helpful. Clean facility.
Melissa A. le
Really helpful staff!
julie c. le
Thank you! The storage facility in Troy is excellent.
Isiah H. le
top notch facility!
NAZIH I. le
access card was not working, no light in unit, a lot of other issues.
johnny d. le
For a young crew twice ive came here and twice with class professional handeled Johnny and his co-workers i think the other was Corey but omg amazing fast safe covered they did it to perfection
lisa s. le
Excellent, all around good service!
Wendell s. le
The in Troy was helpful and friendly, I would use them again when needs arise.
SHARON H. le
Malik (sp?) was great! Very helpful signing me up for storage unit, answering my questions.
jan c. le
Check-in process needs to be simplified. De'Andre Brown was very helpful.
robert p. le
Everyone at the store is always courteous and nice. The only issue I have is that sometimes you have to wait in line for a while to get service. The handling of walk-in business can sometimes be slow.
Jeffrey B. le
Exactly what we needed when we needed it for as long as we needed it.
Andew R. le
Great Management and Staff
Nathan K. le
It was easy and quick to do things here.
Kevin M. le
Our family moved to the Troy area from out of State. This was our first experience using U-Haul and the operation greatly exceeded our expectation. Deandre went above and beyond service for us.
Min H. le
price is reasonable. staff was kindness.
Kenneth P. le
Very friendly and efficient!!
Lori A. le
Staff is not trained. Call center is poor: long wait time, did not I.d. Staff Alex Rice, mgr?
Charles H. le
Staff at center was very helpful. Thanks!!!
John C. le
Rachael was great Got us set up in a couple of units, Fast easy check out Johnny was great also.
michelle k. le
Any issues got resolved which was so appreciated. I will continue to use Uhaul for my future needs. Thank you.
CELESTINE J. le
Thank you
Steve H. le
Five star facility. Very clean. Big elevator. Everything was new and in great shape. Easy loading and unloading because of well designed dock and interior access. Provided carts very helpful.
Ruchir P. le
Never will recommend to anyone never answer the call on time charge us twice and wen we email them for refund no response
Yugundhar M. le
Box came a week late to home Destination uhaul doesn’t provide service to deliver box. They said to ask another uhaul, when i call them they said to call back where the box is (Its like blame game)
KAREN C. le
Overall, this was a positive experience. Thank you!
Cory E. le
Great staff