Your office was consistently understaffed, creating long waits. I was vey put off by one of the young female office staff, not customer friendly, and down right rude. This was at your Troy Michigan office. Also, I reserved a trailer 5 days in advance but then it was not honored and had to travel to another city to get a much smaller one. This created a major headache for moving. I will go somewhere else for my future needs.

Service was absolutely terrible. Both times I went in, it took forever to even speak with someone.

Everybody was very nice

Easy access and very secure. Easy to use carts for loading and unloading

Christopher was friendly, professional and very accommodating with our crisp space needs verses my guess in space size needed. He was able to switch on a dime and provide the proper space my family needed. Thank you Christopher.

My experiece here was awesome longer than I expected but the staff fantastic I waill not hesitate to reach out to you all if I need future service...thank you!.

Gold standard for climate controlled storage

Superb facility - clean, lit, temperature controlled, safe. I really enjoyed the covered loading docks, which made it soooooo easy to load right into my pickup, to stay out of the rain, and to not worry when making multiple trips to my storage locker.

Thanks to U-Haul for the first free month for students during the pandemic. This was a huge help for me in this season and gave me peace of mind at a time when the world felt utterly chaotic.

My storage decision was made to turn living room into hospital room for my husband who was terminally ill. The staff was helpful, my items were safe and in perfect condition when I picked them up. I would use this location again! and would recommend.

Very grateful for the first month of free storage during this period of displacement from my academic studio space + routine. Loved the staff and cleanliness of this facility and feel my belongings are safe and secure here.

The young man Alex was very helpful finding a cart for me to use ,. Great dude many thanks. Best...

U-Haul helped streamline my relocation. Great service, fleet and storage facility.