Le client n'a pas laissé de commentaire.Kyle F.
Customer Reviews for U-Haul Moving & Storage of Troy
Pour nous contacter
Troy, MI 48084
(East of Crooks)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The customer service person was professional.Philip M.
As hard as you try to keep the trucks in good shape, it would probably be impossible to keep them at the level I would expect. Mine had a broken mirror and the doors would not close all the way. Dashboard warning lights false alarms. The truck did the job. And that's what counts. But I think the maintenance could come up another level. Also when I called to extend my rental I waited 30 minutes on hold before I talked to an agent. And all of us want to sign up and make an account with our personal information for every little thing including truck rentals. So I called in but had to wait. The woman who answered gave me great service though. Overall I give you a B.Thomas G.
Le client n'a pas laissé de commentaire.Graham S. | Premières impressions
Le client n'a pas laissé de commentaire.roger C.
Jake's did not show this as an option but had someone call to confirm. Due to all these inconveniences I seriously doubt we will use you again.JOHN JOSEPH W.
Le client n'a pas laissé de commentaire.JASON GORAN M.
Le client n'a pas laissé de commentaire.Laura W.
Le client n'a pas laissé de commentaire.Joseph H.
Le client n'a pas laissé de commentaire.REED MICHAEL B.
My outdated vision of UHaul had me dreading my move. It was a wonderful experience from beginning to end. Fast, efficient and smooth.David K.
Le client n'a pas laissé de commentaire.miguel G.
Truck cab smelled from smoke. Overall everything else was good.Timothy W.
Le client n'a pas laissé de commentaire.Greg M.
Le client n'a pas laissé de commentaire.ROSS JAY K.
Le client n'a pas laissé de commentaire.Samharn S.
Truck was dirty. Also suspension didnt seem in good shape.Shahaboddin O.
The cargo van I rented was a decent vehicle but it was incredibly dirty.Jon S.
Easy. I forget the gentleman's name who hooked up the trailer to my car, but he was great.Brian K.
Paper receipt needed to be given as a choice at time of drop off for confirmation. It was emailed hours later.KAREN ELIZABETH G.
Le client n'a pas laissé de commentaire.Kamil S.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.Levalle W.
Someone had strong and nasty perfume on. Gross.JASON F.
Le client n'a pas laissé de commentaire.CHRIS ALLEN M.
Le client n'a pas laissé de commentaire.MITCHELL TOWNSEN R.
The truck was not clean when we picked it up. There were footprints on the inside and debris in the box. One of the workers was not wearing a mask at both pick up and drop off. The way the trucks are lined up in the parking lot make it difficult to back out. When I've picked up rental trucks before, they are typically brought up to the front and we do an inspection to note any damage. We were just given the key and told to go find the truck.MADELINE CHRISTI H.
Le client n'a pas laissé de commentaire.Gerardo C.
They charged by an extra 30 dollars after all the hassle I we t through in Greensboro... I was told I could drop it at any locationJeff B.
Le client n'a pas laissé de commentaire.Richard B.
The staff was very helpful, but I could not access the website reliability. And on the morning when I went to pick up my trailer I rented, the line was out the door. they said it was because the servers were slow. This occurred the last time I came to Uhaul. I don't think I want to use Uhaul again.Patrick D.
Excellent customer serviceLISA AHMAD R.
Le client n'a pas laissé de commentaire.Jason M.
Waited in line1,5 hours to pick up vehicle. Terribly understaffed. one person waited on customer line. Stephen did the best he could and did a great job with the situation given him.BRIAN JEROME O.
Had a reservation for 9am. Didn't get keys until 10:30. Tried to go to the website while in line to start the rest of the paperwork and the site was â€œdown for routine maintenanceâ€ on a Saturday and first of the month! I fault this less on this store but more on Uhaul as a whole. Called 2 separate times and gave up after 30 min of waiting.Jeffrey F.
Le client n'a pas laissé de commentaire.Kelleyfreehan S.
easy in...very easy out.Richard G.
Check in fasterRAYMOND DAVID E.
Great service and help with check out and check in. Troy is tops!GARY B.
Easy drop off.Rosanne B.
im satisfied.SOUMYAJIT M.
Le client n'a pas laissé de commentaire.Patricia W.
Le client n'a pas laissé de commentaire.MARIA CECILIA D.
Le client n'a pas laissé de commentaire.TYLER ELIAS A.
I was very pleased to rent a cargo van that was so comfortable and easy to drive with the backup camera display and USB ports. It was spacious, all equipment worked without issues and it got great gas mileage as well! Thank you for the good experience. Keep up the good work! Also, thank you for allowing me to return one hour later due to my work meeting running until 3:30 without charging an additional day. I really appreciate that.DONNA LYNN M.
Le client n'a pas laissé de commentaire.Mitchell S.
Great customer service every time.SHAWN D. | Premières impressions
Exit in and out was confusingLevalle W.
Le client n'a pas laissé de commentaire.STEVEN CHARLES M.
I tried to make the truck return work as listed on the key dropbox but was unable to get it to work. The website was not pulling the ability to get my location, despite following the help instructions for pulling in chrome. When in chrome it does not have the ability to provide the location enable as the instructions said. So all I could do was drop the keys & truck off.Scott P.
Brianna as well as everyone was very kind, and she knew her stuff when I started asking the detail questionsJohn S.
Le client n'a pas laissé de commentaire.TONNIE DWAYNE C.
Le client n'a pas laissé de commentaire.KARA MARIE L.
Easy drop off process and getting receipt of return.JENNIFER MARIE S.
The call center had excessive wait time - like 20 minutes before I spoke with someone. Unacceptable!! The Troy location is great - very helpful team...RAYMOND LAVERN S.
The crew was very professional and knowable about the equipment.Noel W.
Le client n'a pas laissé de commentaire.darren B.
Le client n'a pas laissé de commentaire.John G.
Overall impresssed with the entire process. Would definitely use UHaul again.ANDREA MARIE L.
Le client n'a pas laissé de commentaire.MARTIN LEWIS S.
Le client n'a pas laissé de commentaire.Rebecca K.
With pick up I had to search for an employee. Mobile pick up didn't work, but once I found them, it was quick and easy. When I dropped it off, there was no one outside at the drop off point and several trucks in line. I had to go inside and find someone.MELANIE CHAMBERL S.
Le client n'a pas laissé de commentaire.Crescenzo C.
Le client n'a pas laissé de commentaire.Atif R.
Le client n'a pas laissé de commentaire.Nathaniel W.
Le client n'a pas laissé de commentaire.RANDY K.
For checking in and checking out there was a long line of people and a long wait time. Only one employee to work the desk.Karincalliope N.
Le client n'a pas laissé de commentaire.Linda A.
No issues with rentalMariusz O.
The employee who helped us had zero personality.Michelle R.
Additional people to service customers. Waited in line for about 20 minutesKevin S.
Le client n'a pas laissé de commentaire.SANDEEP A.
Customer waiting time to be served could be improved.Kazem H.
Le client n'a pas laissé de commentaire.Patrick O.
Le client n'a pas laissé de commentaire.Carrie K.
Le client n'a pas laissé de commentaire.Eric R.
Le client n'a pas laissé de commentaire.KAREN MARIE C.
I had to wait about 45 minutes on the phone to make a reservation. = D.Michael M.
You all at U- Haul are awesome! Thanks for your help!RONALD JAMAL M.
Le client n'a pas laissé de commentaire.CRYSTAL K.
The truck was dirty the pads were used and unfolded, thrown in the truck while I watched I was told to return the truck at full, yet I received it at 3/4 full the truck was VERY bouncy when I drove it on the highwayROBERT LYNNE G.
Le client n'a pas laissé de commentaire.RONALD LEE S.
Le client n'a pas laissé de commentaire.Hunter H.
Friendly, helpful, and efficient. Made the day seamless and enjoyable. Merci.Thomas J.
Le client n'a pas laissé de commentaire.JULIE MARIE M.
Le client n'a pas laissé de commentaire.GARY WILLIAM B.
Le client n'a pas laissé de commentaire.Mark S.
Le client n'a pas laissé de commentaire.Terrell G.
Le client n'a pas laissé de commentaire.ADAM PARCELLS W.
The need to provide additional applications or personnel on my contract did not make any sense to me?Craig P.
Le client n'a pas laissé de commentaire.TERRELL LEE T.
The truck was extremely dirty, had not been cleaned in a very long time. Found an old sandwich in the door.The molding on the windows were worn and could not be closed all the way.ALYSSA ANN B.
Friendly and helpfulANTHONY C.
Le client n'a pas laissé de commentaire.Benjamin B.
Le client n'a pas laissé de commentaire.Kathleen P. | Expérience générale
Le client n'a pas laissé de commentaire.Derek S.
Le client n'a pas laissé de commentaire.Scott Ilene H.
Le client n'a pas laissé de commentaire.MICHAEL WILLIAM R.
Le client n'a pas laissé de commentaire.john d. | Premières impressions
Le client n'a pas laissé de commentaire.Amanda E. | Online Move In
Provide me the amount of miles needed to complete my trip. The mile provided to me was 400 miles for my one way reservation. The actual point to point miles was 447 miles. This is because their software took the shortest route through canada. I called to have this resolved and the call took 40 min to connect. The agent told me they generally offee you 10 % more distance than is required to cover trips to storage units or homes being moved out of etc.... Well when I called customer service I had to call a local manager that just gave me the exact number of miles which resulted in me having to pay a 16 $fee for being 40 miles over. The extra 40 miles was from traveling from the uhaul location to my hotel, then the storage unit, and back to the hotel.Randy B.
Le client n'a pas laissé de commentaire.Walter A.
Clean, easy access, alarms were annoying sometimesBenny R. | Expérience générale
Le client n'a pas laissé de commentaire.LISA ESTHER D.
Have all your employees wear face coverings! Have more people working on Saturday mornings.Robert H.
Le client n'a pas laissé de commentaire.Candace M.
Very nice and helpful staff, clean facilities. Wish I had seen unit before rental access through hallway was too narrow to store my couch and living room chairGregg C. | Premières impressions
Le client n'a pas laissé de commentaire.ralph k. | Premières impressions
Le client n'a pas laissé de commentaire.Mary L. | Expérience générale
Nice job. Young lady walked me to unit and made sure I understood how it all worked. Very goodJeff H. | Premières impressions
- Appreciated simplicity of storage unit reservation and payment. For ending rental, I had to go into office because website was unclear if request to end rental had been made for both units or only one. - Checking out van, through website and in office, was fairly easy. One suggestion: allow condition photos to be uploaded from Gallery, as is allowed for storage unit. - Alarms in storage unit facility went off frequently despite seemingly no one coming in/out, leaving a door open, and us being checked into unit. Annoying, and not effective as I never saw anyone from uhaul respond as if there were an actual problem.ALEX W. | Expérience générale
Excellent service and storage facilityBobby L. | Expérience générale
I can not express enough my disappointment in Uhaul. You failed at every level. I called to make a reservation at your customer service number. I was looking to store outdoor furniture that includes 126" table. After discussing this with you advisor I was advised a 10 by 15' unit was best. I also ordered a 26' truck. The reservation was made weeks in advance. I consequently made plans for friends to help load out truck on move day. When I showed up Saturday I was given three adjacent, but separate 5 by 10' units. I told the GM this would not fit the table that I had discussed with the Uhaul agent at the time of reservation. The store GM told me that I did not reserve a 10 by 15 room, rather 10 by 15 in space and he did not have a 10 by 15 room. When I described the call. He told me he had nothing, customer Service agents don't know what they are talking about. He also told me that how could he be sure I even told the agent I had a long table. I hope you have video with audio of my in person experience. It was awful. I won't write all of the remaining failures other that to say It took four later calls over two hours to customer service to finally learn Uhaul could not help me and instead screwed me over. The first two calls were with helpful people that put my on hold. BOTH agents in an effort to help had to place me back on hold. When they did BOTH resulted in me being put back into the Uhaul call service que to get to start over with a new person. The third person was helpful but was unable to find a first floor separate location and sent me to customer service. At customer service I was told the substitute unit given by the GM was actually a split level unit and too short for my table. I was now told Uhaul could not find a unit anywhere within 30 minutes. At this point our friends who were helping load the truck had to leave. It was a sunny Saturday when we would have finished. I had to find another facility and find people to help me Sunday. It snowed on Sunday. To top off the fun, when on Sunday I returned the truck it turns out the 14 foot substitute unit was actually 14 and the customer service person who said it wa a half that size was wrong This is who failed. The GM at Troy, MI on many levels. The person who built the customer service system that threw me back in que. Management that did not give the person any authority. The customer service person at the end, while nice, she gave bad information on the size of the unit. Mostly Uhaul upper management for leading a horrible company. By contrast I ended up renting at Public Storage. When I called them I had no wait time. They were helpful, organized and professional. On m aside about Uhauls culture is the Please Note comments below. The comments are the opposite of customer service. They set rules. Why ask for feedback and then direct orders. Terrible.bill l. | Premières impressions
Le client n'a pas laissé de commentaire.ALEXANDRAJOAN P. | Online Move In
Thanks everyone at this location for making a difficult transition and move happen with far more ease.THOMAS K. | Expérience générale
Le client n'a pas laissé de commentaire.alaida a. | Expérience générale
Le client n'a pas laissé de commentaire.STEVE F. | Premières impressions
Your office was consistently understaffed, creating long waits. I was vey put off by one of the young female office staff, not customer friendly, and down right rude. This was at your Troy Michigan office. Also, I reserved a trailer 5 days in advance but then it was not honored and had to travel to another city to get a much smaller one. This created a major headache for moving. I will go somewhere else for my future needs.KAREN O. | Expérience générale
Le client n'a pas laissé de commentaire.ROBERT CHARLES D. | Premières impressions
Le client n'a pas laissé de commentaire.Stephanie G. | Premières impressions
Le client n'a pas laissé de commentaire.Brian M. | Expérience générale
Le client n'a pas laissé de commentaire.John O. | Premières impressions
Service was absolutely terrible. Both times I went in, it took forever to even speak with someone.hannah m. | Expérience générale
Everybody was very niceDenise M. | Expérience générale
Le client n'a pas laissé de commentaire.Benny R. | Premières impressions
Easy access and very secure. Easy to use carts for loading and unloadingMichael D. | Expérience générale
Le client n'a pas laissé de commentaire.Nicole C. | Expérience générale
Christopher was friendly, professional and very accommodating with our crisp space needs verses my guess in space size needed. He was able to switch on a dime and provide the proper space my family needed. Thank you Christopher.Laurie Anne S. | Premières impressions
Le client n'a pas laissé de commentaire.kirk t. | Expérience générale
My experiece here was awesome longer than I expected but the staff fantastic I waill not hesitate to reach out to you all if I need future service...thank you!.jermaine s. | Expérience générale
Gold standard for climate controlled storageDavid M. | Expérience générale
Superb facility - clean, lit, temperature controlled, safe. I really enjoyed the covered loading docks, which made it soooooo easy to load right into my pickup, to stay out of the rain, and to not worry when making multiple trips to my storage locker.Charles G. | Expérience générale
Thanks to U-Haul for the first free month for students during the pandemic. This was a huge help for me in this season and gave me peace of mind at a time when the world felt utterly chaotic.Nelly A. | Expérience générale
Le client n'a pas laissé de commentaire.terry w. | Expérience générale
My storage decision was made to turn living room into hospital room for my husband who was terminally ill. The staff was helpful, my items were safe and in perfect condition when I picked them up. I would use this location again! and would recommend.Theresa L. | Expérience générale
Very grateful for the first month of free storage during this period of displacement from my academic studio space + routine. Loved the staff and cleanliness of this facility and feel my belongings are safe and secure here.Nelly A. | Premières impressions
The young man Alex was very helpful finding a cart for me to use ,. Great dude many thanks. Best...Alex B. | Expérience générale
Le client n'a pas laissé de commentaire.terry w. | Expérience générale
Le client n'a pas laissé de commentaire.LINDA C. | Premières impressions
U-Haul helped streamline my relocation. Great service, fleet and storage facility.Kevin M. | Expérience générale
The manager, Rachel, is extremely professional, competent and personable... and so is EVERY member of the UHAUL staff. Moving is extremely stressful and it was a relief to store my items worry free.derry b. | Expérience générale
Happy experience!!lidia s. | Expérience générale
Very great experienceJacob M. | Expérience générale
Excellent service excellent job nice people good staff merry Christmas and happy New year.Youkhanna I. | Expérience générale
The friendliest staff i have ever worked with. I Will be back to the location for my next rental.CHRIS G. | Expérience générale
Employee's were extremely helpful.Kenneth P. | Expérience générale
very secure, access hours convenient.Min H. | Expérience générale
Thank you so much Your business and office staff all employees Excellent service thank you so much.Youkhanna I. | Premières impressions
Rachel answered all of my questions and more! The process was simplified; I'm glad I chose UHAUL's storage unit. Merci.Alex T. | Premières impressions
Super employees - knowledgeable, friendly and helpful. I would definitely use this facility again and recommend to others.Teresa J. | Expérience générale
Although I was experiencing a hardship they worked with me. Thanks to all the staff for their professionalism and kindness.Nicole C. | Expérience générale
Excellent servicelidia s. | Premières impressions
The stuff was very helpful in the whole process with storage and truck rental.tatiane k. | Expérience générale
24hr 7day access to the unit would have been preferred.brandon r. | Expérience générale
Staff was very helpful and quickTyray B. | Premières impressions
Great jobjonathan b. | Premières impressions
Never had any issues with Uhaul storage unitmatt m. | Expérience générale
Everyone I dealt with was professional and friendly. Thank you for all for your helpDebron M. | Premières impressions
I highly recommend this facility. I used their storage facility and was very satisfied w/ their customer service. I also dropped off trailers multiple times and again was very happy w/ the customerSHARON H. | Expérience générale
MerciRita A. | Expérience générale
I was checked out of my unit on Sunday & was still charged 159,99 $ on "autopay" on my credit card for the next month! NIGHTMARE of hours on the phone trying to get the charges removed! Dont autopay!!!ariadni l. | Expérience générale
Wonderful staff. Very courteous and helpful. Clean facility.Naomi M. | Premières impressions
Really helpful staff!Melissa A. | Expérience générale
Thank you! The storage facility in Troy is excellent.julie c. | Expérience générale
top notch facility!Isiah H. | Expérience générale
access card was not working, no light in unit, a lot of other issues.NAZIH I. | Expérience générale
For a young crew twice ive came here and twice with class professional handeled Johnny and his co-workers i think the other was Corey but omg amazing fast safe covered they did it to perfectionjohnny d. | Premières impressions
Excellent, all around good service!lisa s. | Expérience générale
The in Troy was helpful and friendly, I would use them again when needs arise.Wendell s. | Expérience générale
Malik (sp?) was great! Very helpful signing me up for storage unit, answering my questions.SHARON H. | Réservation
Check-in process needs to be simplified. De'Andre Brown was very helpful.jan c. | Expérience générale
Everyone at the store is always courteous and nice. The only issue I have is that sometimes you have to wait in line for a while to get service. The handling of walk-in business can sometimes be slow.robert p. | Expérience générale
Exactly what we needed when we needed it for as long as we needed it.Jeffrey B. | Expérience générale
Great Management and StaffAndew R. | Expérience générale
It was easy and quick to do things here.Nathan K. | Expérience générale
Our family moved to the Troy area from out of State. This was our first experience using U-Haul and the operation greatly exceeded our expectation. Deandre went above and beyond service for us.Kevin M. | Réservation
price is reasonable. staff was kindness.Min H. | Réservation
Very friendly and efficient!!Kenneth P. | Réservation
Staff is not trained. Call center is poor: long wait time, did not I.d. Staff Alex Rice, mgr?Lori A. | Expérience générale
Staff at center was very helpful. Thanks!!!Charles H. | Réservation
Rachael was great Got us set up in a couple of units, Fast easy check out Johnny was great also.John C. | Réservation
Any issues got resolved which was so appreciated. I will continue to use Uhaul for my future needs. Merci.michelle k. | Expérience générale
MerciCELESTINE J. | Expérience générale
Five star facility. Very clean. Big elevator. Everything was new and in great shape. Easy loading and unloading because of well designed dock and interior access. Provided carts very helpful.Steve H. | Expérience générale
Never will recommend to anyone never answer the call on time charge us twice and wen we email them for refund no responseRuchir P. | Expérience générale
Box came a week late to home Destination uhaul doesn't provide service to deliver box. They said to ask another uhaul, when i call them they said to call back where the box is (Its like blame game)Yugundhar M. | Expérience générale
Overall, this was a positive experience. Merci.KAREN C. | Expérience générale
Great staffCory E. | Expérience générale
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