Customer Reviews for U-Haul Moving & Storage of Troy

10 538 évaluations

1250 W Maple Rd   Troy, MI 48084
(East of Crooks)

(248) 362-0303

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(248) 362-0303

1250 W Maple Rd
Troy, MI 48084
(East of Crooks)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

You're good Thank you

YEVGENIY V. 
Évaluation :
3

You screwed me on the return. I had a 6 hour rental. Picked up at 11:35 and dropped off at 5:06. Your garbage website would not let me return the trailer. Kept kicking me out of the service which forced me to call support. They said they would call in 25 min. They called back over a hour later. He said you wouldn't charge me the additional $20, but I just received the receipt and you did anyway. Last time renting from uhaul!!

Michael K. 
Évaluation :
5

Wonderfully customer-oriented, professional, well-informed store manager.

Steven S. 
Évaluation :
5

My location services was not working when I dropped off after hours so having the location bar code on the front door was great

james C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cherie R. 
Évaluation :
2

Had to wait in line almost an hour to get my truck.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy S. 
Évaluation :
5

Staff at Troy mi UHAUL want above and beyond to assist me

Linda J.  |  Premières impressions 
Évaluation :
3

While my experience with e equipment was completely fine, my customer service experience was extremely lacking. I was in an unfortunate situation where the truck I rented was not available at my original location (through no fault of the previous location's staff) so my reservation was transferred to this store. Once arriving I was told by representative “Colleen” there was no reservation under my name. I was given a help number to call and sent on my way. Had I not thought to ask what I felt was a very redundant question “did you check the reference #” (which come to find she did not check prior to being asked) I more than likely not been able to find a truck to rent that day. I understand all representatives are busy, mistakes happen and weekends are high traffic days. But I would have appreciated a little more attentiveness in finding my reservation then a simple name check and throwing me out with a number to call.

Danielle D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel M. 
Évaluation :
5

nothing

teresa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana B. 
Évaluation :
3

The truck was very dirty and the box was smelling like dead fish/animals! The cabin was also dirty!

ROMEO P. 
Évaluation :
1

I couldn't get my couch through the hallway into the storage unit because of the small width of the hallway. You'd think the hallways at a storage unit facility would be wide enough to ensure normal sized sofas can get in and out of units without struggle. Because of this, I had to drive my couch all the way to a family members house to store which in turn lead me to go over my total mileage allowed for the rental and cost me $56 extra dollars. Very disappointed in this uhaul experience.

Amanda M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don L. 
Évaluation :
5

The service is exactly what I expected. Easy pick-up/return process.

Nicolas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adrian P. 
Évaluation :
5

Unhooked right away and checked out in minutes

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Remele P. 
Évaluation :
5

This is the second time we've used this UHaul of Troy, MI to rent or return a large trailer to tow. They were very efficient and helpful in getting the trailer hitched to my SUV. I would recommend this location. They have a lot of inventory to choose from.

Kristene Z. 
Évaluation :
2

They had several 5 c 8 trailers and gave me the worst one because it was a one way rental.

Robert S. 
Évaluation :
4

Would have liked to received more miles given to me as the location was changes 10 further miles from the 1st location is was headed too. That cost me extra miles as well as more gas money as it isn't cheap. Other than that easy and good experience.

Josh M. 
Évaluation :
5

When I dropped off the rented van, it was just at closing yesterday 8/7/2022. Someone had dropped off and unhitched a trailer right in the middle of the lot which prevented others from dropping off / overhang onto the sidewalk

Kevin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george Z. 
Évaluation :
3

Air conditioning in truck barely operable - no air flowing through dash vents on a hit and humid day in the 90's. Too much play in the steering wheel which was problematic at highway speeds. Waited at check in during business hours - had son go in - was advised to just go park the truck and we'll email you an invoice. Resorted to the app and taking pictures for check in - which during biz hours is unacceptable IMO.

George C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Violet W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tara W. 
Évaluation :
2

The girl that helped us for pick up was great. However, the owner/operator, need a few classes of customer service.

Josefina P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra C. 
Évaluation :
2

The vehicle was provided with less than a 1/4 of a tank. The service tire monitor system warning was on after 1/2 a mile from the rental location. Finally the truck when completely empty had a hard time staying at 65 going up bridges on the freeway.

Charles S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Al V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Renee K. 
Évaluation :
2

The gentleman whom called me in the morning about the trailer was very rude and hung up on me when I said I was going to be a few hours late returning it cause of my car troubles

Damien L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

alexis C. 
Évaluation :
4

Someone is still trying to charge me for something out of warren. The trailer was broken and was returned. I can imagine what they are charging me for

Lawrence L. 
Évaluation :
5

-

Srivatsan R. 
Évaluation :
2

More customer service people required. Every time I go to pick up a trailer I wait for 30-45mins to talk to someone. The pickup process should be a lot faster, especially when I take the time to check in online.

Wesley F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phyllis S. 
Évaluation :
5

Chris and Ron were super amazing!! I appreciated their helpfulness and ease of making this transition better for me!

Alicia T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roman L. 
Évaluation :
3

originally reserved a 10' truck and was confirmed on reservation. Then the day before, I was informed that I couldn't get a 10' truck because none were available, so I had to take a 15'. When I got to store to pick up, there were 10' trucks on the lot, but I was told I couldn't have 1. What's the purpose of reserving 1 if you can't get it?!

Leslye D. 
Évaluation :
5

Colleen was kind and helpful. She tried really hard to help us figure the best choice in trucks.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaavon K. 
Évaluation :
5

So easy to rental a van, pick up and drop off was very efficient.

James N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hussain A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AARON RASHAD K.  |  Expérience générale 
Évaluation :
5

I really want to give kudos to Chris and Ron for being AMAZING! They were super helpful with all my questions and went above and beyond to help me during this moving process. They both helped on different days with bringing the high stress levels that come with moving down for me. I can't thank them enough!!

Alicia T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eun L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomasninja P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Raymond S. 
Évaluation :
3

Your vehicles are old and very noisy Heavily used vehicles

Janakiram S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dallas D. 
Évaluation :
3

I told the clerk that I was renting a trailer to tow a motorcycle. He assigned me the WRONG TRAILER!! The gate didn't go all the way down. Made the rental very hard. When I arrived at the location for the pick, I found out. You would think the worker would know.

Kenneth F. 
Évaluation :
5

Chris went above and beyond to help me with all the supplies, right size truck, and right size storage unit. Very helpful, and respectful.

Cheryl M.  |  Premières impressions 
Évaluation :
1

My Original reservation was cancelled and I was given a smaller truck. With this new truck my bill also jumped $50 in surprise fees. This is unacceptable.

John B. 
Évaluation :
5

Absolutely nothing! Great customer service! Thank you, Chris!

Cheryl M. 
Évaluation :
5

Used mobile pick up/turn it. Easy!! Location is great and staff is awesome.

Marilyn R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lu Z. 
Évaluation :
3

It was not very friendly

karen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madisen P. 
Évaluation :
5

Everything went well. My only concern is that i received a 17 feet truck although i resereved a 20 feet truck online.

Mohamed E. 
Évaluation :
1

Waited 45 minutes for another customer to return the truck so we could use it. Eventually has to go to another U-Haul to get the truck and when we got it there was no fuel in it. Incredibly frustrating

Nicholas B. 
Évaluation :
3

Sadly the branches are left to deal with the many blunders made by the scheduling departments. There were many unhappy customers in front of me in line.

Christopher D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WANLI C. 
Évaluation :
3

Have more than one person at the desk.

Kenneth B. 
Évaluation :
4

understaffed

Lafi K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrow P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

renee P. 
Évaluation :
5

The representative, Collene, at the counter was very professional and helpful.

edward L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dylon G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nishant S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie D. 
Évaluation :
2

I didn't get the truck size that I had reserved and been “guaranteed” and I didn't get any of the equipment I had reserved. The smaller truck size caused us to take an extra trip and the missing equipment was a problem. Now, although I clearly documented the missing equipment when I received the truck and called three times to assure that I wouldn't be charged for the equipment that I did not receive, I was still charged for the equipment. Really poor experience.

Brandon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmelita L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guinevere M. 
Évaluation :
5

the truck I rented did nothave a ramp. Did made things more difficult... I rented two furniture dOllies that were not in the truck originally

Marcelino H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hans E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dawn F. 
Évaluation :
3

More staff for checkins and returns. I had fully checked in online but still had to wait 15 minutes for the one person working the desk to check me in.

Thomas G Y. 
Évaluation :
5

Hire more people

Artur Z. 
Évaluation :
5

Very friendly and helpful staff

Arthur H. 
Évaluation :
4

Quick check in and return

Christopher D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory F. 
Évaluation :
5

I dropped off after hours I called the number you gave me and it said they were closed. Then the next morning I got charged an after hours fee of $20. That is not proper not my fault you were not available at the number you gave me and then charge me.

Jerome U. 
Évaluation :
5

When the place near me that I booked didn't have the equipment I was transferred to this facility and given extra miles to make up for the increased distance. This location is excellent and I am very happy to book here.

Jeffrey R. 
Évaluation :
4

If a customer reports the check engine light is on in the truck BEFORE driving off the property, I-Haul should instruct the employees to immediately swap out the equipment instead of urging the customer to “just ignore it, it'll be okay”. Yes, that's what happened when I first arrived and inspected the first truck. At my insistence, only then did the employee agree to switch me to a different vehicle.

Kristyn L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL T. 
Évaluation :
5

great facility very clean well lit secure

daryl r.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Husna A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian S.  |  Premières impressions 
Évaluation :
4

Little pricey but good product.

Daniel C.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

harlianne w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea C.  |  Premières impressions 
Évaluation :
5

Never had a bad experience with this location and will always think of Uhaul 1st.

Donald M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James J.  |  Expérience générale 
Évaluation :
5

Move in was seamless

Paul N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shanita H.  |  Online Move In 
Évaluation :
5

Staff always helpful and pleasant! Best experience ....thank you!

renee p.  |  Expérience générale 
Évaluation :
5

The manager was great! I was pretty upset when I realized I had rented a unit with stairs. It wasn't clear to me from the ad and I was quite surprised and disappointed to find that there were a few stairs to go up. I wrote an email to the manager explaining why I was upset and that it had really inconvenienced me, as I had not planned for moving things up a set of stairs. He was very understanding and immediately helped to fix the problem. Each time I visited the employees were nice and they were very helpful.

Tyler W.  |  Expérience générale 
Évaluation :
5

Great service and friendly helpful staff!

Selenia S.  |  Expérience générale 
Évaluation :
4

Only deducted one star because the location seemed to be understaffed.

CARYN W.  |  Expérience générale 
Évaluation :
5

Christopher was very helpful no matter how many questions I had or what the question was...so good to work with!!

renee p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donovon H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darshan s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBIN B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelley L.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Micah C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tina A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alice S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCIS d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID B.  |  Expérience générale 
Évaluation :
5

The staff went above and beyond!

Rochelle R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana P.  |  Premières impressions 
Évaluation :
5

Excellent management at location.

WALKER S.  |  Expérience générale 
Évaluation :
5

I was very pleased with my experience and the Staff at U- Haul was always professional and courteous. I will consider U-Haul first for any future storage needs.

Donna P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christiana B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUNE T.  |  Expérience générale 
Évaluation :
4

No matter how overwhelmed and shorthanded the staff may be, they still maintains a helpful, friendly, patient demeanor. They also are still are efficient and get the job done completely!!! Merci

Deonne g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ezra v.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James G.  |  Expérience générale 
Évaluation :
5

I’ve never felt so special being shown around a clean and neat u haul Facility in all the 30 plus Years traveling with u haul The floors so clean and shiny , beautiful just clean, you Mr. Clarence Vicent Thanks for making my move to Michagan a lot easier.

Marylou D.  |  Premières impressions 
Évaluation :
4

I seen it was a 24 hr accessible and I went at 11 Pm at night to put stuff in storage and the drive way was blocked with uhaul trucks and I tried to use the pin code I got and it said I was denied and that the unit was closed so if your not a 24hr storage why put it in on the paper when we get the unit and why advertise it on the website and the lock thing on the door needs to be adjusted on unit E-156

Natashia C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim B.  |  Premières impressions 
Évaluation :
5

Was treated with respect and the staff was most helpful with my trailer return and storage needs. And they provide a complimentary lock.

Teresa H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrea M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominique M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERMAINE H.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

daniel m.  |  Premières impressions 
Évaluation :
4

The guys were nice and helpful. Just short staffed. Only 2 guys and the wait was long.

jenna P.  |  Expérience générale 
Évaluation :
5

Very clean facility. Very respectful and nice service. Recommended this facility to my friends moving here to Michigan from Illinois.

lakeisha w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maj d.  |  Premières impressions 
Évaluation :
5

The staff at this particular location were very helpful and knowledgeable. Thank you again, to these gentleman.

Morgan B.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nancy C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Doreen D.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise P.  |  Premières impressions 
Évaluation :
4

Everything was fine until we emptied the unit. When we got the unit there were 2 wooden pallets in our unit. We assumed they were from uhaul and for our use. We used them and when we removed our items we left the pallets as we found them. I received a call from Alex telling me it wasn't his job to be my trash remover due to us leaving the pallets. I explained the situation to Alex. He wasn't happy and didn't seem to believe me. I had no reason to lie. We made our payments on time, cleaned out the unit and had nothing but good interactions with the staff previous to this phone call.

Deborah E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

margaret v.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KOJAK S.  |  Premières impressions 
Évaluation :
5

Ben Craft did an excellent job providing customer service. I watched him run to each new customer and offer service as quickly and pleasantly as possible. Ben is an excellent employee. Thanks Wayne

wayne B.  |  Premières impressions 
Évaluation :
5

organized and friendly

Nancy C.  |  Premières impressions 
Évaluation :
5

This location has excellent, patient, and efficient staff!

Deonne g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanisha G.  |  Premières impressions 
Évaluation :
5

Extremely professional and helpful

Bradley F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHARLOTTE FREDERICA F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Graham S.  |  Premières impressions 
Évaluation :
5

Great customer service every time.

SHAWN D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda E.  |  Online Move In 
Évaluation :
4

Clean, easy access, alarms were annoying sometimes

Benny R.  |  Expérience générale 
Évaluation :
4

Very nice and helpful staff, clean facilities. Wish I had seen unit before rental access through hallway was too narrow to store my couch and living room chair

Gregg C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ralph k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary L.  |  Expérience générale 
Évaluation :
5

Nice job. Young lady walked me to unit and made sure I understood how it all worked. Very good

Jeff H.  |  Premières impressions 
Évaluation :
4

- Appreciated simplicity of storage unit reservation and payment. For ending rental, I had to go into office because website was unclear if request to end rental had been made for both units or only one. - Checking out van, through website and in office, was fairly easy. One suggestion: allow condition photos to be uploaded from Gallery, as is allowed for storage unit. - Alarms in storage unit facility went off frequently despite seemingly no one coming in/out, leaving a door open, and us being checked into unit. Annoying, and not effective as I never saw anyone from uhaul respond as if there were an actual problem.

ALEX W.  |  Expérience générale 
Évaluation :
5

Excellent service and storage facility

Bobby L.  |  Expérience générale 
Évaluation :
1

I can not express enough my disappointment in Uhaul. You failed at every level. I called to make a reservation at your customer service number. I was looking to store outdoor furniture that includes 126" table. After discussing this with you advisor I was advised a 10 by 15' unit was best. I also ordered a 26' truck. The reservation was made weeks in advance. I consequently made plans for friends to help load out truck on move day. When I showed up Saturday I was given three adjacent, but separate 5 by 10' units. I told the GM this would not fit the table that I had discussed with the Uhaul agent at the time of reservation. The store GM told me that I did not reserve a 10 by 15 room, rather 10 by 15 in space and he did not have a 10 by 15 room. When I described the call. He told me he had nothing, customer Service agents don't know what they are talking about. He also told me that how could he be sure I even told the agent I had a long table. I hope you have video with audio of my in person experience. It was awful. I won't write all of the remaining failures other that to say It took four later calls over two hours to customer service to finally learn Uhaul could not help me and instead screwed me over. The first two calls were with helpful people that put my on hold. BOTH agents in an effort to help had to place me back on hold. When they did BOTH resulted in me being put back into the Uhaul call service que to get to start over with a new person. The third person was helpful but was unable to find a first floor separate location and sent me to customer service. At customer service I was told the substitute unit given by the GM was actually a split level unit and too short for my table. I was now told Uhaul could not find a unit anywhere within 30 minutes. At this point our friends who were helping load the truck had to leave. It was a sunny Saturday when we would have finished. I had to find another facility and find people to help me Sunday. It snowed on Sunday. To top off the fun, when on Sunday I returned the truck it turns out the 14 foot substitute unit was actually 14 and the customer service person who said it wa a half that size was wrong This is who failed. The GM at Troy, MI on many levels. The person who built the customer service system that threw me back in que. Management that did not give the person any authority. The customer service person at the end, while nice, she gave bad information on the size of the unit. Mostly Uhaul upper management for leading a horrible company. By contrast I ended up renting at Public Storage. When I called them I had no wait time. They were helpful, organized and professional. On m aside about Uhauls culture is the Please Note comments below. The comments are the opposite of customer service. They set rules. Why ask for feedback and then direct orders. Terrible.

bill l.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALEXANDRAJOAN P.  |  Online Move In 
Évaluation :
5

Thanks everyone at this location for making a difficult transition and move happen with far more ease.

THOMAS K.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

alaida a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVE F.  |  Premières impressions 
Évaluation :
2

Your office was consistently understaffed, creating long waits. I was vey put off by one of the young female office staff, not customer friendly, and down right rude. This was at your Troy Michigan office. Also, I reserved a trailer 5 days in advance but then it was not honored and had to travel to another city to get a much smaller one. This created a major headache for moving. I will go somewhere else for my future needs.

KAREN O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT CHARLES D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John O.  |  Premières impressions 
Évaluation :
2

Service was absolutely terrible. Both times I went in, it took forever to even speak with someone.

hannah m.  |  Expérience générale 
Évaluation :
5

Everybody was very nice

Denise M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benny R.  |  Premières impressions 
Évaluation :
5

Easy access and very secure. Easy to use carts for loading and unloading

Michael D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole C.  |  Expérience générale 
Évaluation :
5

Christopher was friendly, professional and very accommodating with our crisp space needs verses my guess in space size needed. He was able to switch on a dime and provide the proper space my family needed. Thank you Christopher.

Laurie Anne S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kirk t.  |  Expérience générale 
Évaluation :
5

My experiece here was awesome longer than I expected but the staff fantastic I waill not hesitate to reach out to you all if I need future service...thank you!.

jermaine s.  |  Expérience générale 
Évaluation :
5

Gold standard for climate controlled storage

David M.  |  Expérience générale 
Évaluation :
5

Superb facility - clean, lit, temperature controlled, safe. I really enjoyed the covered loading docks, which made it soooooo easy to load right into my pickup, to stay out of the rain, and to not worry when making multiple trips to my storage locker.

Charles G.  |  Expérience générale 
Évaluation :
5

Thanks to U-Haul for the first free month for students during the pandemic. This was a huge help for me in this season and gave me peace of mind at a time when the world felt utterly chaotic.

Nelly A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terry w.  |  Expérience générale 
Évaluation :
5

My storage decision was made to turn living room into hospital room for my husband who was terminally ill. The staff was helpful, my items were safe and in perfect condition when I picked them up. I would use this location again! and would recommend.

Theresa L.  |  Expérience générale 
Évaluation :
5

Very grateful for the first month of free storage during this period of displacement from my academic studio space + routine. Loved the staff and cleanliness of this facility and feel my belongings are safe and secure here.

Nelly A.  |  Premières impressions 
Évaluation :
5

The young man Alex was very helpful finding a cart for me to use ,. Great dude many thanks. Best...

Alex B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terry w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA C.  |  Premières impressions 
Évaluation :
5

U-Haul helped streamline my relocation. Great service, fleet and storage facility.

Kevin M.  |  Expérience générale 
Évaluation :
5

The manager, Rachel, is extremely professional, competent and personable... and so is EVERY member of the UHAUL staff. Moving is extremely stressful and it was a relief to store my items worry free.

derry b.  |  Expérience générale 
Évaluation :
5

Happy experience!!

lidia s.  |  Expérience générale 
Évaluation :
5

Very great experience

Jacob M.  |  Expérience générale 
Évaluation :
5

Excellent service excellent job nice people good staff merry Christmas and happy New year.

Youkhanna I.  |  Expérience générale 
Évaluation :
5

The friendliest staff i have ever worked with. I Will be back to the location for my next rental.

CHRIS G.  |  Expérience générale 
Évaluation :
5

Employee's were extremely helpful.

Kenneth P.  |  Expérience générale 
Évaluation :
4

very secure, access hours convenient.

Min H.  |  Expérience générale 
Évaluation :
5

Thank you so much Your business and office staff all employees Excellent service thank you so much.

Youkhanna I.  |  Premières impressions 
Évaluation :
5

Rachel answered all of my questions and more! The process was simplified; I'm glad I chose UHAUL's storage unit. Merci.

Alex T.  |  Premières impressions 
Évaluation :
5

Super employees - knowledgeable, friendly and helpful. I would definitely use this facility again and recommend to others.

Teresa J.  |  Expérience générale 
Évaluation :
5

Although I was experiencing a hardship they worked with me. Thanks to all the staff for their professionalism and kindness.

Nicole C.  |  Expérience générale 
Évaluation :