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Jason QCustomer Reviews for U-Haul Moving & Storage of Truro
Testimonials From Recent Customers
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Km rate is high if I had known that I would not of rented I live 50 away so automatically I'm penalized for your location would of been cheaper to do in 2 trios in my half ton other then that was ok
Larry MExcellent customer service was provided by everyone we were in contact with
STEVE JN a
Peter KMichelle the manager was perfect!
Gina C | Premières impressionsWill return there as a customer again next year
FABER MThe back was dirty and had to be cleaned before I left. Inside there was a little damage that wasn't repaired with a stick bar broken and by the hitch front was a damage that was a little bang that was never repaired and has been there for some time. I did take photos of these areas before I left Truro
Joe THelpful, friendly staff and really appreciate the assistance from Michelle in sorting out a crisis caused by another truck rental company (no trucks available despite having reserved one, driven a fair distance, and received no word to the contrary re: availability). Thanks again, would recommend, all members of the team from start to finish were excellent.
Derek Gtell them about the mileage. i was miss informed about mileage.
Rob OSince I began renting the 3 lockers I have at your site, there seemed to be a great number of staff turn-over. The management, Michelle has been ever so helpful from the beginning. She has been supportive and very conscientious as well as she takes pride in her work. I also want to thank the great man and I can't remember his name, but he was super and he has been with U-Haul since I have been doing business there.
Albert MThe people working and who answered the phone were just excellent. Can't say enough about the service. You are a very lucky company to have these employees.
shelley MBest location I've used and the two women working there were there at pick up and drop off, both very helpful and professional. Despite them both being there exceptionally long hours!
Julie CHappy with service friendly staff
Kathryn G | Premières impressionsGo back to filling the gas tank up . I calculated the usage of Mpg and put abit more gallons of gas in then I shouldve needed,but because the gas guages are small on these trucks its easy to have discrepancies. I did not take a picture of the guage so I couldnt argue it .But in future I will definitely be checking and taking a picture of it. Charged me an extra $20
John KMerci
Karen LVery accommodating and understanding
Kathryn G | Premières impressionsMy experience was very favourable and staff was very helpful and pleasant. Only thing I did not agree with is that I had to buy a lock when I had my own, an extra $9,95 plus tax that I should not of had to spend.
thesha jSomething is wrong with the gas meter. I refill it with 10L but instead of going up, it appears to go decrease more.
Ace AYOU HAVE VERY GOOD SERVICE REPS IN TRURO ,DON'T NEED CHANGES. I WAS SURPRISED THAT I COULD NOT RENT A CAR DOLLY IN HALIFAX,I LIVE IN TRURO AND RENTED ONE HERE...IT WAS HALF THE PRICE OF HALIFAX $44,95 HALIFAX $86 WHY?
Douglas CMichelle was extremely friendly and helpful. Was a pleasure doing business with her at the Truro branch Thank you Michelle
bonnie p | Premières impressionsI wasn't in there very long as we were just decluttering. But I was very impressed with the cleanliness and the friendly staff. It felt very secure and dry. There was a little hiccup with the elevator the last month but I know those things happen. And would still rate the facility very high.
Janine D | Expérience généraleBest experience ever! Michelle H is a strong asset to your company. I will be telling my story with uhaul for a long time to come. Thank you!! Debbie ❤️
Debbie LA+
Crystal C | Expérience généraleWas very pleased when I picked up the trailer and the gentlman who helped was very pleasant, same employee was also there when I dropped it off. Great service. Would rent again from this location
donnie mI called and asked for the 6x12 trailer, and explained that I'm moving a side by side. When I get the trailer home, the trailer is only 57" wide and can't fit a 60" side by side. I should have checked before leaving, but also they should advertise the trailer as a 6x12. The worker at the desks defense was that I never said what I needed the trailer for, but I actually did, twice. She also went on to explain this happens all the time… well maybe something should change, such as the description info of the trailer online, or even just a reminder over the phone that when the gate opens, it's not actually 6' wide. I had the trailer for maybe 1 hour, to just travel and realize it wouldn't work. But I still had to pay.
Craig FA well managed operation!
Frances S | Expérience généraleVery courteous and friendly staff. They gladly answered my million questions. They made pick up and drop off very pleasant. This location had on display every accessory to make your job possible. Will be a repeat customer.
MIKE MIt was all good
Rick rAll employers that I had contact were helpful courteous, knowledgeable my first time experience with storing was stress would and have recommended U-Haul for storage and rental to my friends thanks Nancy Pelkey
Nancy P | Expérience généraleThe truck was fine and the check in was good however I rented a fridge cart and that was poor. When I arrived at my loading site I found much to my amazement both wheels were off the unit . There were no cotter pins or washers to hold the wheels on!!!! After finding a couple of nails to substitute I then found that there was a ring missing to tighten the strap on this cart. We managed to get by using a rachet strap . When I returned the cart to the location of the rental and got a replacement there was no effort to give an explanation for the poor condition of the equipment or even an apology or offer to not even charge for the broken equipment just meh here's another cart. To top it off I got to the delivery site and the replacement unit had the strap almost cut in half much weakening it . I guess it's buyer beware and check the equipment before you leave the location. Poor image to present if I had have been someone less innovative this could have been a disaster. The location has a poor attitude about the equipment and with the rates you charge everything should be tip top. The Truck was good but If I can't load it because of a faulty hand cart that's poor service in my opinion also the general lack of customer satisfaction and caring left me cold. I probably wouldn't recommend this location if there was another choice.
Terrance JNothing everything was great and easy
Nancy PThe facility and the staff were excellent!!!
HELEN M | Expérience généraleThe code that I was given online didn't work but the doors automatically opened anyways so we just walked in and went to our unit and found it and brought our stuff in to store it. I tried calling numerous times the next day to make sure everything was good to go but the calls kept being directed to the main number or placed on hold and never came back to.
Rebecca M | Online Move InGreat experience
Mark MVery pleased with transaction and staff members
wayne mNothing, it was great!
KYLE HNot much. The hours of this location saved me on a Saturday night. The truck smelled, dirty & had a bursted mirror but regardless, it was available.
Alain DAccommodating and professional staff and the vehicle is clean and new, will definitely recommend U-Haul to my relatives and friends. Merci.
Kevin MSame as above.
Charles MAlways a good experience renting either truck or locker! Merci!
pearlene m | Expérience généraleThe large lockers were much too far from the elevator, having large items I shouldn't have to travel far with them, also the floor was very uneven, grooved and difficult to navigate with items on cart without them falling off. The temperature could have been a bit warmer, but was satisfactory. Merci.
shane c | Expérience généraleMy storage was sold on Jan 9, 2024, that's what I was told
DONNA S | Expérience généraleMichelle was super, helped with the booking and helped when we altered our needs to another vehicle. Another young lady was great as well with our check in and very helpful. Sorry I can't remember her name.
Julie FCouldn't complete the installation. Couldn't get final bolt on vehicle. Said to try a mechanic. Made up for it by not charging any labor.
mike cVery friendly staff. Everything went very smoothly.
Brian JAll very good.
Roderick MGreat Location / Great Facility / Great Service / Fantastic Staff Thanks for the seamless experience.
William D | Expérience généraleGreat Location / Great Facility / Great Service / Fantastic Staff Thanks for the seamless experience.
William DExpensive and lots of hidden charges
Erick EI dont know. , i didnt move the stuff in the unit, it was done by my sisters and brother in law, as i live in Newfoundland .
Dana A | Premières impressionsManager is a gem!
Jean-Christophe DThe Uhaul team is fantastic
Ron GRead comments about westville location
David SThe only thing that I can say is good was the one employee that started a couple of months ago at this location. Very knowledgeable and understanding but cannot recall his name. Apart from that my reservation was a nightmare. Was supposed to have a 6x12 trailer not a 5x8. And then we had freakish weather (snow storm/blizzard) and insane rain the day previous. Which in turn made us late for our trailer return but that aside this location didn't charge us extra, so can't complain too much. The location that we dropped the 26' uhaul truck off at (westville) deserves a 0 star review and their unprofessionalism is what convinced me and my partner to NEVER choose uhaul services ever again (we mean this too, we'll never use uhaul again, nor recommend their services to anybody as it would've been cheaper to pay movers). They told us that we wouldn't be charged extra for being a day late due to the weather and then tried slapping a $600 bill at us. $50 of that bill is understandable for cleaning fee which is fine. But the remainder of it is so incredibly insane that we'll simply never pay it. We told our credit card company to cancel all incoming attempts to charge our card and explained the situation and will be disputing the initial fee from uhaul as well
David SThe customer service at this location was very good
robert fCleaner inside of truck, was very dirty.
Jenna BPlease see above
tonia hI dropped of the truck a day earlier was suppose to be Sunday. I reported in the previous comments I didn't receive an updated contract therefore incuring more charges. The truck was at a 1/4 tank I gased it up before getting there. I was told the manager would call me but no . Very poor service to a customer….
Harold Bexplain all cost to the customer ,got ripped off with your insurance very greasy way to do buisness
ALTON II have below average rating only because we almost didn't have a truck for our move. We booked a month ahead and expected the truck we booked for. Terrible business model. They should not rent trucks until they are confirmed. Thankfully our local Dartmouth office found a truck an hour away after first saying the closest truck was two hours away.
David SJust make sure truck is there
PHILIP HExcellent staff and communication!!
hubtown bWell looked after.
SCOTT W | Expérience généraleI booked a month out and was notified the day before that I had to travel an hour to pick up a vehicle when I booked at the local Uhaul. This was basically a three-hour waste of time. Also, the gas to travel back and forth when not necessary was expensive as these vehicles are not good on gas. I would not recommend Uhaul as a service.
DON WCraig people great service
Robert SEmployees were professional and polite.
ROGER LFr the time I rented the truck to get my stuff to the storage unit ancceven leaving was a nightmare ...anything that coukd go wrong did. Saying no trucks to no units then somehow having 2 units ..for the trouble I was told oh let's make it right and give u one month free only to find out that's the normal thing with a truck rental ??? My unit has no working light , there was a pillar in the middle taking up alot ofcspacd but i was charged the full price??? Then there were homeless people staying in units...the security system didn't work my card to de activate the zlarm didn't work. Was told its being worked on to it was fixed to dontvwory its OK ..good thing I had insurance I guess no ond ever came to check out the alarms not only on my unit but every other alarm that went off ...on check out the store said to xall ..I did but was directed to the 1 800 number centre ...they said ...ohh u havd to go into the store..I moved to a different county so it was extremely fistrating ..the call centre nited my account n suggested i call the store which i did but yet another mess up...so another call to the store still another hassle. given wrong info and just recueved another email saying I was overdue ..I had the unit clear on Oct 31st ..just redicioulous ...the store blamed the call xentrexand the centre blamed the store ..the only reason I used uhaul tye 3 times I did was because there was absolutely no other moving and storage providers..the only saving grace was the uhaul depot in Ambercrombie Automotive in New Glassgow He went above and beyond absolutely fantastic and even apologized for all the inconvenience, misinformation and trouble we went through just an outstanding depot
Sheryl B | Expérience généraleStaff and Van were top notch. Van is high capacity and powerful. Staff friendly and explained all options. Very Pleased!
BRIAN CNothing…
JOHN HAll my furniture got ruined from leak in roof. Claim filed.
Lisa D | Expérience généraleLower prices.
Maria BTruro has a Wonderful staff very friendly and professional! Great experience
pearlene m | Premières impressionsStaff was very helpful on my crazy day of moving.
Catherine RVery courteous and helpful .I would not change a thing!
Kevin MThink need be 24 hr thanks
Shirley J | Expérience généraleThe UHaul storage unit was much needed. I appreciate all the help in a stressful time. Merci.
ann r | Expérience généraleMichelle went beyond to ensure my online storage mistake was quickly corrected and had me on my way. Thanks Michelle for all your help.
Pam K | Expérience généraleLoved Michelle and her friendly demeanour. Thanks!
INGRID T | Expérience généraleEasy to use and we have no complaints
randy t | Expérience généraleI would not hesitate to store my belongings here again.
Shelley A | Expérience généraleU haul Still will not respond to my questions. Storage facility was good and although office staff was friendly they seem to have trouble dealing with the accounting. Still don't understand why they jacked up price mid month a while back and said if you lock in it will stay the same. They don't respond to emails, just give you the runaround
ROBERT C | Expérience généraleSuper nice staff, helpful, and friendly and takes the time to listen to your needs and answer your questions.
Brenda B | Premières impressionsHeated area is too hot.
R M | Premières impressionsFinding out that the security system was down for weeks preventing me from having access when I was moving was a very large inconvenience, was also not impressed to hear that there were no alarms on my storage unit during this time and that it was going to be a few weeks before it was fixed. Also the fact I had paid for a full month a week before I moved out and did not get any refund on the remaining 3 weeks does not sit well.
ERIC M | Expérience généraleStaff was friendly but incompetent, I had to spend several hours on the phone to deal with their mistakes.
Stephen J | Expérience généraleDarryl at Truro location went above and beyond to ensure I would be okay. When I realized the unit I originally rented was too small they were able to find me another one within minutes. Excellent customer service indeed.
lorna g | Expérience généraleWhen I first called lady was very helpful but I misunderstood and thought I had booked spot so Michelle called and explained situation and offered me one of last spots. I am so grateful she called and was so friendly and professional to me. She made everything so easy especially since I'm coming from BC Nothing but high praise for Michelle. Thank you!!
Katherine C | Premières impressionsMichelle at the Truro, NS, facility helped me. She was awesome….friendly, polite and knows her stuff. Merci!
INGRID T | Premières impressionsThe reason I have give these ratings is because the two times I tried to get in on the weekend or after 7 PM I could not because the door is broken. The first time I thought it was something I was doing wrong and I just had to come back another day which inconvenienced my friend who had a truck and was helping me as well. When I called U-Haul, there was nothing they were able to do and they tried to contacted the manager shortly after 7 pm, but got no response, so I simply could not access the facility. I was lucky my friend was able to help me that day because he goes on the road for work and luckily happened to be home the next day next when the facility was unlocked. On the day I moved out, I went there before seven to make sure I could access the facility before I got my sons to come with the truck. I tried to get in I could not, and by the time I went up to the main door, the staff had left. A stranger basically tried to show me how to force the lock to open the door, but I wasn't strong enough, so I got him to let me back inside and I had to simply wait there until my helpers could arrive to make sure I would have access to the building. The gentleman who helped me, said he had reported the door being broken previously, numerous times. For all of the money that I paid for that storage unit I should've been able to get in there anytime that I needed to. However I will say, each time I went there to see the staff they were very helpful and friendly.
Kathleen T | Expérience généraleKeep up the great work.....it one great place to put all your stuff.... clean and dry..... thanks 👍.
Phyllis l | Premières impressionsStaff were very helpful and professional. Staff made all the difference for an excellent experience. Merci.
Michael L | Expérience généraleThe fact that the storage units are not pro-rated rent is ridiculous. Especially if after "closing" the account I also lost access. I paid $140 for THREE DAYS of storage unit access because I am a shift worker (16hr shifts) and could not get there in time to empty it out. I guarantee that this unit has been rented out again already, therefore allowing you to "double dip" on the profit, which is very disheartening as a consumer. I will be filing an official complaint with the Better Business Bureau.
Margaret R | Expérience généraleAll Staff were professional helpful and courteous
Ken D | Expérience généraleThe girls at the desk were extremely helpful and cheerful. How did you find good workers, I sure can't.
David C | Premières impressionsEnclosed trailers need jacks on them I'm 67 years old and unable to lift on and off and it's probably no right for employees to risk back injury doing so.
Ken D | Premières impressionsIt was a great feeling to know our stuff was safe in a very clean dry place.
Ronald V | Expérience généraleDon't take my opinion of this storage facility as my opinion of UHaul in general. Should never have needed this facility if UHaul hadn't failed me in other ways.
Paige G | Expérience généraleeverything was mostly great. only negative thing I can think of was the price e increase 2 twice over 3 years was not pleasant, seemed a bit expensive, but I felt comfortable with my item stored at the location.
MICHAEL M | Expérience généraleThe staff didn't use the website booking system. We booked online, and were never contacted in person about our booking. We didn't get an access card until we were locked out of accessing our unit after staffed hours. When we inquired in person we were told we needed an access card and given one. After two years of renting our unit, we emptied our unit on the weekend, and finished after staffed hours. Living a distance from the unit, we checked out online. No one contacted us, and after a week of waiting for check out and our renewal coming up, we called. They asked who we had spoken to. "No one, we started the move out process online." And then we were told, oh, we don't use the website, you have to contact the office. How? It was closed when we moved out. Altogether we spent over $4000 on our unit, but we remained just a number until the end. Uhaul is a great company to work with. Pick another location for your storage.
NATHAN R | Expérience généraleNo problems. Except the lock on the new unit was sealed, I couldn't break it, & even the staff person who helped us had trouble with it, did not have an appropriate tool to help get the seal off (tho he was glad to try it, & eventually got it off.) Thank-you to him for helping us!
marion L | Expérience généraleAppreciated the friendly staff who let me know when I had left my unit unlocked and who followed up with me right after I emptied my unit this past week. Merci.
Susan W | Expérience généraleU haul ripped us off a hundred dollars.not very honest .
Sheree H | Expérience généraleI call and was going through major changes in my life and family loss. I called to reserve the locker for a Friday April 7th. Due to the stress of my situation I had not notice they took my credit card and booked it that day on the 2nd of April.i rented my trailer the same day and moved in the locker April 7th. I did not realize the error until it was billed automatically May 2nd. I spoke to manager Riley and she said nothing I can do to bad for me basically. I then already rented the trailer for May 7th so I could move into my new home May 8th even though I totally got screwed over. I brought the trailer back on May 9th. Manager Riley was told I am done with this locker move me out of it as again I did not need. She obviously did not do so as I was called for 2 days saying I have no lock on the locker. Well of course not I told her to move me our. Needless to say this is the last time will ever deal with you. I have told this story to friends already and all of them could not believe the in human treatment and rip off. Riley wouldn't even give me a break on the trailer rental. So I know nothing will be one for and I am wasting my energy here but I wanted you to know I will make sure I let as many people as I know of the treatment you get from UHAUL
Bernie C | Expérience généraleThe door was open, no need to enter a security code and it wasn't obvious where I was supposed to sign in. Does not feel secure at all, anyone could come and go. I went to the Uhaul store to find someone to talk to but there was a sign saying back in ten so I just left. There was a puddle of water outside my unit, and the light above my unit does not work. (4131) Not a great first impression. It does not feel safe or secure.
Brianne C | Online Move InSeems some homeless people are living in some units. I brought this up to the staff so hopefully addressed.
Harold B | Expérience généraleI was full of Aniexty has I had to offload my uhaul myself. But not 5 minutes in the door and the staff had my worries relaxed. Excellent people
Siobhan E | Premières impressionsClean, accessible and convenient! Staff were always pleasant and helpful. Renting a small unit on a month per month basis was just what I needed.
Carlina G | Expérience généraleVery helpful and friendly staff, from truck rental to storage unit. Would highly recommend.
JAMIE A | Expérience généralethanks for your help and easy access to your facilities, the only issue was it was cold and the truck battery did not work a little scary driving to pictou, but we did get on the road within 30 minutes. very professionl, but wondering if could at least a few months free or a bit more of a discount it was there for at 14 months due to house being built. something to make things a bit easier and less stressful money wise. Thanks all
Susan M | Expérience généraleIt was a little hot when moving stuff in and out but otherwise great
Cindy M | Expérience généraleThe Staff were wonderful & helpful and a pleasure to have dealt with. They have great Customer Service Experience and are all great at what they do. I would recommend this Location. Great Job U-Haul Staff in Truro,NS.
FRANCIS J | Expérience généraleI got behind on storage fees and contacted several times trying to make payments on the unit not because there was valuables in there because every memory of my life and my children's lives were in there. The reason I got behind is I got very sick with cancer and was not able to work. I explained this to staff and management and was told they would not accept payments no matter what the circumstances were. I would never recommend a company who has no compromise when it comes to a deadly illness which cannot be comtrrolled
MICHELLE C | Expérience généraleThe only problem I had was that I called 3 times to set up automatic billing which never happened. I finally contacted Brandon who finally managed to get it set up.
Sheila J | Expérience généraleUnit leaked and due to post and abutment did not get full storage size that was being paid for
Heather R | Expérience généraleClean, bright, easy access and staff was amazing at the Truro location! Especially Regan!
angela m | Expérience généraleCustomer service and care were excellent on site, very helpful, answered all my questions. Such a great experience using U-Haul storage during my move, so convenient, relieved the stress when I encountered a delay in my moving plan, kept all of our things safe and secure, and we were able to stop by at anytime to get what we needed.
Kathleen S | Expérience généraleThis was a very good experience. The staff was friendly and helpful. The facility was clean and the units were very easy to get to with the equipment provided.
Doreen W | Expérience généraleI was given a 5x10 unit that had a part in the middle of it. I said something as there was no mention of this when I booked. The next unit was s for lower and apparently came with an extra 40 dollar charge which I felt was unfair as booked a 5x10 unit at a specific rate and this was not what I ended up with.
John M | Expérience généraleWonderful experience
Jillian G | Expérience généraleSo nice and easy to access, the carts in the bay area were so wonderful to have access to, made unloading the truck and loading my storage unit a breeze.
Kathleen S | Online Move InWas disappointed that I paid a full month for only 3 days storage
DIANNAH S | Expérience généraleFacility was clean and neat. The concern I have is the people hanging out at the rear entrance using the facility as a shelter. It appeared to intimidate some customers who were going to and from their storage units. Overall experience was great.
Dana P | Expérience généraleOverall great experience!
peter m | Expérience généraleThere has been a mistake made on my billing, and I found it a little difficult to make contact with a person in authority; However once contact had been made the matter was handled quickly and professionally. Thank you..
WILLIAM S | Expérience généraleQuick easy and friendly
Shelby D | Premières impressionsExcellent facility. Very efficiently run.
Peter M | Premières impressionsDo my experience I'll have a You hall it was very good And I will recommend it to my friends friends the questions I'll be there
Lloyd M | Expérience généraleAll the staff were amazing, great customer service! The manager Brandon, I can't say enough about him, he's excellent with his job! If I need to store my stuff again, I will use Uhaul again. When people need a storage unit I always recommend your facility.
Sheri F | Expérience généraleThe staff is wonderful and very helpful. The best location
Tekona D | Expérience généraleVery Informative.
Christina W | Premières impressionsNice clean bathrooms. Helpful staff that answered any questions we had. Always able to find staff and those at front desk were great. We rented a 10' truck from your site ..... clean cab and box .... were told about a code problem and return was EASY ! ! ! Thank you .... great staff ! !
jerald e | Expérience généraleVery friendly staff...made tbe experience very nice!!!
Yvonne S | Premières impressionsMy experience with Truro Uhaul was awesome. My unit was clean, dry and well maintained. I did not have to worry about anything.
Peggy S | Expérience généraleVery clean, and friendly staff and knowledgeable the only disappointing thing is there is no refund for days remaining for your month...and yet they can now rebook it and get repaid for those unused days of mine
mark p | Expérience généraleThe team at the Uhaul in Truro were excellent and great to deal with. I would recommend this location to anyone that needs storage space.
wesley w | Expérience généraleI came to Canada three years ago. Since I came to Canada, I have received the best service and experience this time. Truro Uhall manager Brandon Arcibald was friendly, gentlemanly, thoughtful and professional. Despite my poor English, he understood my requirements and needs exactly and tried to make time for my asking. He is, in a word, the best employee. I was so grateful. He still handled things kindly and skillfully, not only to me but also to other customers. Thanks to him, I can confidently recommend Uhaul to my acquaintances If there is a way, I would recommend him as the best employee.
Minji Y | Expérience généraleExcellent staff at the Truro facility. I was well looked after.
Jack K | Expérience généraleSuper helpful and very pleasant staff. Well maintained facility. Moving my belongings into the storage unit went like a breeze. Would definitely recommend this business.
Margaret C | Online Move InI had no problems I thought it was it was the little girl the girl that waited on me was good she was friendly for it was playing I was waited on very good
Lloyd M | Premières impressionsFriendly and helpful staff
Jasmine T | Expérience généraleFriendly, helpful, competitive
Mark D | Premières impressionsThe push carts are difficult to use especially when loaded up. Hard to turn around corners
Richard B | Expérience généraleWas very happy with service provided.
Robert G | Expérience généraleRude staff. Provided the lock, lost the key for the lock themselves and then charged me for drilling the lock
Lauryn S | Expérience généraleOutstanding customer service both times I have had to go in!
Kathy F | Premières impressionsGreat facility, climate controlled, clean and easily accessible. We used our storage unit for over a year and were very satisfied.
Aliya K | Expérience généraleI rented the unit online. The same day it was ready. Followed the email and everything was exactly how it said it would be. I've made two trips to store stuff and have had no issues!
Adrian D | Online Move InYour staff was friendly and helpful....nice and clean place...
joan l | Expérience généraleSadly, i lost my job over covid and was unable to financially maintain the rent. I lost $1000s of by belongings. I hoped that I could at least have accessed my Bell equipment to return to them that would have saved me another $2000 dollars. This have been a really awful, traumatic experience. I will never use self-storage again.
Pamela K | Expérience généraleDid a wonderful job to an old worn out building. Great place to put the things that need to be cared for!
JEFFREY J | Expérience généraleThank you for your storage accommodations. I was able to service my schedule without interruption. I wished I had a ground unit that was closer to the entrance, but I didn't mind the clean environment.
Family M | Expérience généraleExcellent service in all aspects. Great customer service from top to bottom. Our whole experience couldn't have been better. Thanks
Louis M | Expérience généraleI have used U-Haul trucks and storage units many times over the years and have always had great experiences.
Barbara C | Premières impressionsBetter than expected. Excellent service and location.
Aaron A | Expérience généraleTHANKS AGAIN
Ken O | Expérience généraleI called to cancel my unit in the middle of the month and asked to have my lock cut off because I could not get there. I was told there would be a $50 charge to cut the lock off. Even though I'm not getting a refund for half the month. I seen lots of RED tags on doors the people have not been paying. I was never late. This does not seem right.
Jean A | Expérience généraleVery helpful at drop off and pick up
Sebastian G | Expérience généraleDifficult to gain access on Sunday evening. Code would not work and customer service was not able to help and suggested to wait until Monday morning to go into the office. This seems pointless to have an online access to rent and pay and then have to wait.
Matthew J | Online Move InAfter hour door access was sometimes unavailable.
BRIAN K | Expérience généraleI'm very happy with my experience. However, when I booked a unit originally, I booked a larger size unit (10x16, I think?). The agent on the phone said that this unit was on hold for me and would be available when I arrived. Turned out, however, that the unit was not available. In fact, the store agent at the time said no units were available! I was deeply disappointed in this because my province to province move required a unit of that size. In the end, the staff did find a smaller unit available, and gave me some money off the renting fee. I was happy about this, but still disappointed at the larger system of "booking" a unit for a customer that didn't exist. It's akin to an airline over selling their tickets. I think it's a poor business practice. In any case, this was the worst part of the experience. Everything has been top notch. In particular, the staff and management at the Court Street Truro NS location were absolutely wonderful!
Chris L | Premières impressionsBrandon - we both know why you are receiving a poor rating. You showed clear disregard for me as a customer when you unilaterally chose to increase the price of a service that was previously agreed upon with your staff. There was no discussion with me about the price change and you took advantage of the pre-authorization on my credit card to make the change without having discussed it with me first. I would never recommend anyone deal with the Truro location so long as you are the manager.
Nick H | Expérience généraleFriendly helpful staff.
mary g | Premières impressionsBrandon (Truro office) helped me secure storage for my move from Ontario to Nova Scotia & was extremely helpful. Helped make a really stressful time a little less stressful. Facilities were great - very clean, accessible, etc. Would recommend to anyone.
Jennifer E | Expérience généraleBrandon is awesome. Really engaged in the process and super helpful
Fay B | Online Move Inenjoyed my storage experience at Uhaul Brandon the manager was great and very helpful would reccomend it!
beulah m | Expérience généraleStaff are incredible
Dave C | Expérience généraleThe staff keep the storage facility very neat and address maintenance issues very quickly.
ROB S | Expérience généraleMy experience with the staff at this U-Haul facility was spectacular! Everyone I had contact with there went above and beyond to ensure I was well served. I was treated with the utmost professionalism, caring, and respect for a difficult situation I was transitioning through. Well done Brandon and his team. Merci.
Kevin S | Expérience généraleI would rent a unit again and will recommend using Uhaul storage to my friends and family. Thank you again
TIMOTHY C | Expérience généraleI'm in the process of moving from Ontario to Nova Scotia & the people in the Truro office could NOT have been more helpful. Je les recommande fortement.
Jennifer E | Premières impressionsStaff friendly and helpful.
Brian T | Expérience généraleManagement is very ignorant,however the young lady witch works there trys her best. I have asked for the higher ups contact information so i could place A complaint about the manager however couldn't find it. I will be letting all my friends know how rude he is towards the public. Merci
Monica D | Expérience généraleSo helpful and friendly - staff seemed happy to go above and beyond!
3rd P | Premières impressionsI rate the facility in Truro outstanding! I had a problem with my cc being charge twice after I tried , without success , online to book a storage unit. Brandon , the Truro manager , did everything he could to help me but in the end he had to refer me to the contact centre. Several calls to the contact centre were made I was unable to get hold of anyone that could help me. I booked a space anyway, which was not the Truro Court St. locatifon , it was the Main St. SELF CHECK IN location. I booked these but was unable to check in the day before as it kept looping me back to the beginning, but still chargling my credit card. I arrived to the Court St. location on the day of moving to see if I could get checked in there and I was unable to. I had movers in the yard , and I was paying 300/hr. My angel came in the form of Mellisa Wright, would was able to secure a spaces at the Court St. location and booked them side by side. You have no idea how grateful I am for her extraordinary patience and service that day. I also wanted to point out how spotless the location is! Melissa advised me she did the cleaning there. I would have eaten off the floor is was so clean. Please note the above recommendation is for the Truro location only. My experience with your online booking system and you contact centre I would rate in the negative. You folks need so much work on your IT and your call wait times! Eventually my cc problems did get sorted out but I suspect it was the Truro employees you send it up the chain. Regards, Maureen Brennan
Maureen B | Expérience généraleAmazing customer service. I love how you incorporated the bowling alley pictures. Very clean and feels safe!
Mary L | Online Move InThe only problems were 1) your locks don't work well when in place. We always had to fidget with it as it wouldn't open all the way 2) when trying to reorganise the rm, the lights kept going off.
ROB A | Expérience généraleReceived email quote over phone on August 4 for storage $159 and first month free.. Brandon at the Truro location told me my quote expired in July and I was not getting the first month free. He also charged me $169 plus tax.. This is unacceptable and I will be going to the media about my trust with this Truro location. I feel I was scammed into these false charges just to get there and be told it sucks to be me. Brandon Archibuld should not be a manager..
pam p | Premières impressionsExcellent service from the staff , as usual. The storage unit was listed as 8x15x10 but it is actually 6x15x10. This should be adjusted as you lose 25 % storage volume and are paying for this.
Stephen G | Expérience généraleA great facility to have in Truro! Indoor loading/unloading bays a real asset. Very pleased with our storage experience at U-Haul in Truro! *****
Michael D | Expérience généraleThe online reservation system that we used let us reserve a large unit but when arrived no units availablethis sucks Brendon very helpful in solving issues After hours not being able to get in the stuck door is very frustrating again brendon was called and helped us out Please fix the door
Dan M | Premières impressionsIn the space of 36 hrs, this site has managed to: - lock me out of one site due to changing the access keypad without warning - not set up my account at this site with 24hr access - not have the required disc lock on hand for my new unit (sold me standard lock) - CUT THAT LOCK OFF THE FOLLOWING DAY AND LOCKED ME OUT OF MY NEW UNIT!!! - refunded me the initial cost of both locks, but not the taxes, so I'm still out a few dollars which just adds insult to injury Staff was friendly enough but the gm could use some updated interpersonal skills/customer service training. Fortunately, his colleague handled most of the interactions. NO, this was NOT a satisfactory move-in experience and makes me question what lies ahead in this business partnership.
jon w | Premières impressionsWe had an issue with Alan, however the Manager was able to assist.
Michelle B | Premières impressionsEveryone was wicked,thanks so much homies
WILLIAM C | Expérience généraleA very pleasant experience and very easy to use storage system. Being out of the weather while loading and unloading helped make a chore into a joy!
Colin Y | Online Move InBrandon Archibold checked us in and explained everything to us. He was extremely polite, professional and enthusiastic. It was a pleasure dealing with him. Thanks
ian g | Premières impressionsI had a great experience with Brandon Archibald in Truro Uhaul!
John S | Expérience généraleClean facility, friendly staff....
JAMES D | Expérience généraleDarren was great and very friendly. Excellent service à la clientèle.
Dawn E | Premières impressionsUnfortunately even after multiple tries by the very friendly staff it was never possible to access the storage after office hours (although 24 access was advertised everywhere) using our access card, the manager let us in using his personal code
Marco V | Expérience généraleThe man that helped me was exceptionally friendly and proficient.
carrie D | Premières impressionsIt would be convenient to have both full and half-month options for people who are moving somewhere on a 15th or something.
Danielle C | Expérience généraleI had an amazing experience at this location. Great customer service and clean, organized facility.
Barry F | Premières impressionsWe used the access code to check in, but at the end of our move, just after the U-Haul office closed, we tried to lock our unit using the code. It said access denied. We were not able to re enter the building, saying we did not check in, and the access code kept saying invalid. We have tried for two days to contact U-Haul, but no response.
NATHAN R | Online Move InExtended access hours are awesome! We had a long day packing our belongings from our apartment and then unloaded our belongings into our new rental locker and left site at 3:00 AM. Very convenient.
Michael F | Premières impressionsGreat location and I really enjoy the enclosed loading/unloading area. Certainly adds to the appeal of using your storage units.
Michael R | Premières impressionsIf it were not for the excellent help of Alan who was working at the check-in counter at this local location, my experience with U-Haul Corporate would have remained unbelievably bad. Alan went above and beyond to make my already bad moving experience more pleasant and less stressful. I have thanked him personally more than a few time during my move in. I'd appreciate the manager of this location to take particular notice of my comments and ensure Alan is commended! I'm a 60-yr old retired C-suite executive and Great Leader Coach who knows great employees when I see them. Alan is definitely one of those! My rating dealing with U-Haul Corporate both through their website and their CSC, although not asked for in this Facility Rating, would be one star at best! Unforgivably bad, bad, bad!
Kevin S | Premières impressionsVery easy process with extremely helpful staff. Carts were accessible and worked well to move our belongings into the lockers.
Aliya K | Premières impressionsUnbelievable staff. I have purchased packing supplies , had my SUV wiring replaced , rented trucks , trailers and now storage at this facility and every staff member has been stellar. Highly recommend this location.
Stephen G | Premières impressionsVery friendly, helpful staff,excellent experience in storage and renting a truck would definitely use again
Robert S | Expérience généraleThis was the slickest and easiest contract entered into. Allan made it so very simple and we were able to move in within minutes of requesting space. He was an excellent rep for U-Haul!! Thank you!
TIMOTHY C | Premières impressionsFantastic customer service ☺️
DIANNAH S | Premières impressionsVery friendly staff and awesome facility that has easy access to units.
Peggy S | Premières impressionsLove the convenience and setup of Uhaul Self Storage! Access is simple, carts are helpful and storage unit was clean and ready to go. Would recommend this to anyone looking for storage solutions.
Miranda L | Online Move InPersonnel is very friendly but there are a few glitches in the system: we were given a storage unit that was already occupied although it appeared free in the system, twice in a row we tried accessing the facility after hours after being told that we could but in fact we couldn’t get in
Marco V | Premières impressionsExcellent customer service and answered all my questions. Jackie was amazing!
Sheri F | Premières impressionsperfect
ron c | Expérience généraleReally appreciate the friendliness and flexibility of the staff! Merci.
Cathie C | Premières impressionsI only left this unit to rent a larger one within the same faciltiy
victorian o | Expérience généraleDuring access hours, anyone can enter the facility and roam inside, which was concerning. I had an access card to enter after hours, but it never worked. Jackie and her staff were great!
Jessica E | Expérience généraleIt was a long travel from the loading dock to unit 2231. The bumpy unlevel floor made for a challenging move in. Other than the floors, the facility is great.
Andrew C | Premières impressionsOnly issue I could see is the roll up door would not stay up but no big deal everything else was great
neil m | Expérience généraleThe only issue with the facility: When first opened -- and after having paid for a locker -- work was not complete on the facility itself. For an excessive amount of time, it was not possible to get to our locker. Compensation of no kind was offered for the inconvenience. NO complaints about staff, they did all they could. Head office or District Manager (?) should have offered something: Reduced rate, a free month, something.
todd h | Expérience généraleI was frustrated with having to walk around the building several times because the swipe card was not working, Pushing the help button on the swiper received no response. I think it would have been more courteous to accompany me to demonstrate and introduce me to the procedure and the location of the unit. I had been up all night packing and cleaning and then driving 4 1/2 hours (I stopped for a 45 minute nap) and was very tired. Luckily the elevator didn't stop working until our last load and the employee that came to look and help us find the stairwell was very helpful and kind. Drive-in and unload was very convenient and the trolleys worked well with a large elevator. I like the historical content of the building as I grew up bowling there every Saturday.
nancy a | Premières impressionsPeople there very friendly, helpful and patient.
ron b | Premières impressionsVery helpful staff...thanks very much.
Dale A | Premières impressionsEmployees are very friendly, knowledgable and understanding. Facility has easy access storage and is extremely clean .
Marie B | Premières impressionsThe gentleman behind the counter at your Truro location... "Darrell" I believe his name is, was very helpful, friendly. This was the 3rd time that I have used Uhaul and I am very pleased.
stacy b | Expérience généralegreat
Paul C | Expérience généraleExcellent customer service
stacy b | Premières impressionsGreat staff
Dave C | Expérience généraleVery friendly service. That's what it's all about!!!
Dave C | Premières impressionsThe second time we needed U-HAUL in Truro, the second time we had an amazing customer service. Great job!
Paulo M | Expérience généraleGreat customer service! The U-Hal team was amazing. Darrin was very friendly and helpful. The team helped us find the best solution for our needs and everything was perfect. Thanks U-HAUL Truro.
Paulo M | Premières impressionsa very pleasant staff
Frederick C | Premières impressionsJaqueline was extremely helpful and professional...I would highly recommend uhaul Truro just because of her.
Troy C | Premières impressionsExcellent customer service. Lovely facility.
Ingrid T | Premières impressionsGlad you have renovated a great facility in the "Hub Town" of Nova Scotia" Service was great, and we look forward to having a safe and secure facility to store files. Thanks - keep up the good work.
Maritime A | Premières impressionsExcellent staff and so helpful with everything!!
lynne m | Expérience généraleFriendliest customer service experience I've had in a long time. Employees were upfront and informative, leaving me with no questions about my rental. Manager showed me my rental unit herself! Awesome
jd h | Premières impressionsVery clean...very helpful and friendly staff. Would highly recommend this business.
edna k | Expérience généraleStaff very helpful and friendly!
Jaime B | Expérience généraleSuper nice and very helpful in answering any and all questions.
patrick n | Expérience généraleI originally dealt with Darren at the Truro Facility & he was most helpful & knowledgeable, very customer service orientated.
heather m | Expérience générale