Very helpful at drop off and pick upSebastian Gregor W. | Expérience générale
Customer Reviews for U-Haul Moving & Storage of Truro
Pour nous contacter
Truro, NS B2N3H7
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Be customer service oriented. Very poor customer service. I have had 5 total encounters with this location and every single one of them has been frustrating and disappointing. I have had my storage locker broken into and I've been robber while using your service and have received absolutely nothing. I asked for a single months rent to be refunded and the manager (without any actual clarification why) just simply said no. He is very poor at representing the uhaul brand unless that is of course you're trying to turn away customers with a money-first, customer satisfaction last mindset.CORY JAMES P.
Terrible service!!! Waited almost 40 minutes to get someone to check in rental. Then girl said 849 owing. I just lost it then. Then she said oh wait it is 324.00. Still way more than the 230 was told it would be. Called manager, would do nothing at all. Will NEVER, EVER rent from Uhaul again and have rented allot of equipment over the years. Terrible company and will tell all my business associates to never use Uhaul to Could have rented from another company for 165 total and no bullshit. One pissed off customer!!!!DAVID O.
get a faster computer system it is extremely slowSTEVEN DOUGLAS M.
Difficult to gain access on Sunday evening. Code would not work and customer service was not able to help and suggested to wait until Monday morning to go into the office. This seems pointless to have an online access to rent and pay and then have to wait.Matthew Jason R. | Online Move In
After hour door access was sometimes unavailable.BRIAN KENNETH G. | Expérience générale
I'm very happy with my experience. However, when I booked a unit originally, I booked a larger size unit (10x16, I think?). The agent on the phone said that this unit was on hold for me and would be available when I arrived. Turned out, however, that the unit was not available. In fact, the store agent at the time said no units were available! I was deeply disappointed in this because my province to province move required a unit of that size. In the end, the staff did find a smaller unit available, and gave me some money off the renting fee. I was happy about this, but still disappointed at the larger system of "booking" a unit for a customer that didn't exist. It's akin to an airline over selling their tickets. I think it's a poor business practice. In any case, this was the worst part of the experience. Everything has been top notch. In particular, the staff and management at the Court Street Truro NS location were absolutely wonderful!Chris L. | Premières impressions
Brandon - we both know why you are receiving a poor rating. You showed clear disregard for me as a customer when you unilaterally chose to increase the price of a service that was previously agreed upon with your staff. There was no discussion with me about the price change and you took advantage of the pre-authorization on my credit card to make the change without having discussed it with me first. I would never recommend anyone deal with the Truro location so long as you are the manager.Nick H. | Expérience générale
Friendly helpful staff.mary g. | Premières impressions
Absolutely nothing...staff was very very helpful Service was exemplary!!bill C.
Not much.DAVID G N.
No improvement needed Very good serviceBURTON ALF N.
Keep doing what you are doing. Great service, great staffDavid O.
Le client n'a pas laissé de commentaire.LOUIS M.
Le client n'a pas laissé de commentaire.ANGUS JOSEPH M.
Le client n'a pas laissé de commentaire.GILLES JOSEPH A.
Le client n'a pas laissé de commentaire.George B.
Le client n'a pas laissé de commentaire.ROBERT WILLIAM A.
Le client n'a pas laissé de commentaire.Carol W. | Expérience générale
Brandon (Truro office) helped me secure storage for my move from Ontario to Nova Scotia & was extremely helpful. Helped make a really stressful time a little less stressful. Facilities were great - very clean, accessible, etc. Would recommend to anyone.Jennifer E. | Expérience générale
Le client n'a pas laissé de commentaire.Myles S. | Expérience générale
Brandon is awesome. Really engaged in the process and super helpfulFay B. | Online Move In
Le client n'a pas laissé de commentaire.SEAN LEONARD EAR N.
Le client n'a pas laissé de commentaire.BRIAN DOUGLAS C.
Le client n'a pas laissé de commentaire.CRAIG STEPHEN C.
enjoyed my storage experience at Uhaul Brandon the manager was great and very helpful would reccomend it!beulah m. | Expérience générale
Staff are incredibleDave C. | Expérience générale
Le client n'a pas laissé de commentaire.floyd K.
Le client n'a pas laissé de commentaire.Chester C.
They actually saved the day when another location messed up my reservation.LINDA LEE G.
Le client n'a pas laissé de commentaire.GEORGE WILLIAM Y.
Le client n'a pas laissé de commentaire.DIANNE R.
Le client n'a pas laissé de commentaire.JOHN VERNON P.
Le client n'a pas laissé de commentaire.JARRETT MATTHEW D.
Le client n'a pas laissé de commentaire.JARRETT MATTHEW D.
The truck was awesome, all around a treat to drive. Staff was on point, had the right answers to some difficult questions and easily made this the best U-Haul experience I've ever had. They deserve a raise :DBENJAMIN G.
Le client n'a pas laissé de commentaire.3rd Place T. | Expérience générale
The staff was excellentTROY MILTON W.
Le client n'a pas laissé de commentaire.Mark W.
Le client n'a pas laissé de commentaire.JAMES BURTON C.
The light on the dash was flashing "pre collision" warning . The rear lights wouldn't work and the 4 way lights were barely visible. Was a very unsafe drive back. Speaking to a Rep and their higher up was no help.BRIAN GARY RODGE L.
Le client n'a pas laissé de commentaire.BEN BELLA N.
Great staff and quality trailersDAVID ANDREW M.
Le client n'a pas laissé de commentaire.NONE A.
The staff keep the storage facility very neat and address maintenance issues very quickly.ROB S. | Expérience générale
Le client n'a pas laissé de commentaire.PILIPPANGE ASHAN P.
Le client n'a pas laissé de commentaire.MARY CATHELINE G.
Fast, thorough, and friendly!JOANNE MARIE S.
The staff onsite were so friendly and helpful, and answered my call when a question came up. Quick and easy rental but very expensive â€" get the â€œstuck in mudâ€ they offer, I only heard of it afterwardsBETHANY CONNIE C.
My experience with the staff at this U-Haul facility was spectacular! Everyone I had contact with there went above and beyond to ensure I was well served. I was treated with the utmost professionalism, caring, and respect for a difficult situation I was transitioning through. Well done Brandon and his team. Merci.Kevin S. | Expérience générale
I would rent a unit again and will recommend using Uhaul storage to my friends and family. Thank you againTIMOTHY C. | Expérience générale
Le client n'a pas laissé de commentaire.Destiny W.
Great people to deal with in a very good location. An experience made easy thanksLouis M.
Employees very friendly and knowledgeable with their duties. Great job!travis D.
I'm in the process of moving from Ontario to Nova Scotia & the people in the Truro office could NOT have been more helpful. Je les recommande fortement.Jennifer E. | Premières impressions
Staff friendly and helpful.Brian T. | Expérience générale
Le client n'a pas laissé de commentaire.BRIAN ROGER S.
Le client n'a pas laissé de commentaire.JAMES RYLEY TAYL V.
Le client n'a pas laissé de commentaire.Aaron W. | Expérience générale
Le client n'a pas laissé de commentaire.Danny J. | Expérience générale
I dropped off here, the service was average.DENISE BEATRICE L.
Le client n'a pas laissé de commentaire.Jennifer S. | Premières impressions
Le client n'a pas laissé de commentaire.Myles S. | Premières impressions
Management is very ignorant,however the young lady witch works there trys her best. I have asked for the higher ups contact information so i could place A complaint about the manager however couldn't find it. I will be letting all my friends know how rude he is towards the public. MerciMonica D. | Expérience générale
I had a hard time getting a trailer due to other people not returning there stuff. Brandon in the Truro branch absolutely was the best to deal with he took care of me. There should be more people like the workers in that branch. They were absolutely fantastic to deal with and would deal with them again.JAY RODNEY LLOYD M.
Nothing. I would like to compliment the lady that initially rented me the truck, she is very pleasant to talk to, and went above & beyond to find & rent me the truck. Shala Ross who accepted my return, also a great asset, very helpful & pleasant to talk to, & lastly Manager Brandon Archibald who looked into my file & corrected an error. Thank You All!!KENNETH ROSS T.
Location is large. Didn't have the size of locker I booked (and phoned to confirm) but location was very accommodating and we worked out a solution.Myles S.
So helpful and friendly - staff seemed happy to go above and beyond!3rd Place T. | Premières impressions
Customer service at this location is excellent.DAVID BRIAN L.
I rate the facility in Truro outstanding! I had a problem with my cc being charge twice after I tried , without success , online to book a storage unit. Brandon , the Truro manager , did everything he could to help me but in the end he had to refer me to the contact centre. Several calls to the contact centre were made I was unable to get hold of anyone that could help me. I booked a space anyway, which was not the Truro Court St. locatifon , it was the Main St. SELF CHECK IN location. I booked these but was unable to check in the day before as it kept looping me back to the beginning, but still chargling my credit card. I arrived to the Court St. location on the day of moving to see if I could get checked in there and I was unable to. I had movers in the yard , and I was paying 300/hr. My angel came in the form of Mellisa Wright, would was able to secure a spaces at the Court St. location and booked them side by side. You have no idea how grateful I am for her extraordinary patience and service that day. I also wanted to point out how spotless the location is! Melissa advised me she did the cleaning there. I would have eaten off the floor is was so clean. Please note the above recommendation is for the Truro location only. My experience with your online booking system and you contact centre I would rate in the negative. You folks need so much work on your IT and your call wait times! Eventually my cc problems did get sorted out but I suspect it was the Truro employees you send it up the chain. Regards, Maureen BrennanMaureen B. | Expérience générale
Le client n'a pas laissé de commentaire.Alexandre L. | Expérience générale
Le client n'a pas laissé de commentaire.ROB K.
Le client n'a pas laissé de commentaire.Elisabeth T. | Premières impressions
Very helpful and friendly staff the location is spotless and clean.RODERICK ISON S.
Le client n'a pas laissé de commentaire.BRIAN T.
Amazing customer service. I love how you incorporated the bowling alley pictures. Very clean and feels safe!Mary L. | Online Move In
Poised... courteous... professional... customers service driven! Yes that was Melissa. She was amazing. Thanx tk everyone. It was a great trip and rental experience.STEPHEN JOSEPH M.
Le client n'a pas laissé de commentaire.Josh C.
Le client n'a pas laissé de commentaire.Josh C.
The gentleman who waited on me was excellent. very personableReg T.
The only problems were 1) your locks don't work well when in place. We always had to fidget with it as it wouldn't open all the way 2) when trying to reorganise the rm, the lights kept going off.ROB A. | Expérience générale
Nothing. You're perfect.BRIAN HARRIS E.
Le client n'a pas laissé de commentaire.JAMIE LEANNE D.
Le client n'a pas laissé de commentaire.Donna M. | Expérience générale
Received email quote over phone on August 4 for storage 159 $and first month free.. Brandon at the Truro location told me my quote expired in July and I was not getting the first month free. He also charged me 169 $plus tax.. This is unacceptable and I will be going to the media about my trust with this Truro location. I feel I was scammed into these false charges just to get there and be told it sucks to be me. Brandon Archibuld should not be a manager..pam p. | Premières impressions
Le client n'a pas laissé de commentaire.JONATHAN W.
Service was great.DOUGLAS B K.
Excellent service from the staff , as usual. The storage unit was listed as 8x15x10 but it is actually 6x15x10. This should be adjusted as you lose 25 % storage volume and are paying for this.Stephen G. | Expérience générale
The 26 ft truck I rented ran smooth. I moved late night...so I needed light during an hour period of offloading my items. The truck's battery died and couldn't ignite the engine. I got stuck, blocking someone's driveway because the truck is huge. Thankfully, the UHAUL helpline representative I talked to around 2am(night) was super-helpful and they sent me someone to boost the truck's battery by 9am morning. Overall the experience wasn't bad. I can say UHAUL is reliable.Ranthom N.
Le client n'a pas laissé de commentaire.PETER ALEXANDER F.
The staff was very nice but unfortunately the 26 foot truck we rented leaked and our things got soaked when we were driving from Truro, NS, to Ottawa, Ontario. I received Pete's the leak to our pick up location and to our drop off locations but both said I needed to go through head office. I did take the 90 $insurance so hope that there will be compensation for the leakage and inconvenience.LESLIE FRAN D.
Le client n'a pas laissé de commentaire.John Vernon P.
Uhaul in Truro is a great location, clean, with friendly staff. Much more than the one I am used to in Dartmouth NS.ERIC J R H.
Le client n'a pas laissé de commentaire.ANTHONY WAYNE B.
Le client n'a pas laissé de commentaire.Laura F. | Premières impressions
Le client n'a pas laissé de commentaire.Jim S.
A great facility to have in Truro! Indoor loading/unloading bays a real asset. Very pleased with our storage experience at U-Haul in Truro! *****Michael D. | Expérience générale
Le client n'a pas laissé de commentaire.THERIN GORDON S.
Le client n'a pas laissé de commentaire.Melissa Mae Lati P.
Very helpful folks. They assisted me in finding the trailer that suited my vehicle. I will be going back there in the future! Great ServicePETER ALDEN C.
Le client n'a pas laissé de commentaire.HOLLY MERCEDES M.
Great customer service all around!Ksenia S.
Le client n'a pas laissé de commentaire.Joan M. | Premières impressions
The online reservation system that we used let us reserve a large unit but when arrived no units availablethis sucks Brendon very helpful in solving issues After hours not being able to get in the stuck door is very frustrating again brendon was called and helped us out Please fix the doorDan M. | Premières impressions
Fantastic local service. Made the moving day so much easier.Very knowledgeable rep and made the whole experience smooth. So much to offer at this location and will be advising our friends to use this service. So worth the money.RONALD J M.
In the space of 36 hrs, this site has managed to: - lock me out of one site due to changing the access keypad without warning - not set up my account at this site with 24hr access - not have the required disc lock on hand for my new unit (sold me standard lock) - CUT THAT LOCK OFF THE FOLLOWING DAY AND LOCKED ME OUT OF MY NEW UNIT!!! - refunded me the initial cost of both locks, but not the taxes, so I'm still out a few dollars which just adds insult to injury Staff was friendly enough but the gm could use some updated interpersonal skills/customer service training. Fortunately, his colleague handled most of the interactions. NO, this was NOT a satisfactory move-in experience and makes me question what lies ahead in this business partnership.jon w. | Premières impressions
I think it's false advertising You read the price it say's 19,95 a day. When you go pick it up it's over 100 It should also say plus mileage and fill up.LOIS E S.
All good.TIMOTHY EDWARD M.
Le client n'a pas laissé de commentaire.MATTHEW F.
I had requested a 6x12 but ended up with a 5x8. Otherwise I had a perfect experience.LAURIE A.
Le client n'a pas laissé de commentaire.Gerry D.
Le client n'a pas laissé de commentaire.louis M.
The staff were very polite and helpful overall a great experience. I would have preferred a 6x12 trailer, but there were none available locally (within 100 km).ERROL CRAIG C.
Le client n'a pas laissé de commentaire.Troy W.
Nothing at all to do with the staff, they were lovely. But when we booked the trailer based on the 6 foot width, we figured that we would have six feet of clearance at the back which we did not due to the sides of the gate being welded in place. We were unable to bring home the treehouse we had purchased it for as we couldn't slide it up the ramp and onto the trailer because of losing those inches on either side of the gate.LEE A O.
Le client n'a pas laissé de commentaire.Donna M. | Premières impressions
Le client n'a pas laissé de commentaire.John G.
The location was great. The staff was great and were truly wonderful people. The company itself has some serious bugs and flaws and I will be writing to head office NOT about this location but about our experience over all travelling and having our stuff moved from Ontario to Truro. The problems we had endured with the uboxs mostly are substantial and caused us a lot of heartache and stress.SANDRA L.
Le client n'a pas laissé de commentaire.GARTH EARLSTON M.
Le client n'a pas laissé de commentaire.Jennifer R. | Premières impressions
Very friendly service, and helpful with my storage locker.ALVIN S.
Le client n'a pas laissé de commentaire.ROGER B.
Le client n'a pas laissé de commentaire.LOIS E S.
Le client n'a pas laissé de commentaire.Michael D. | Premières impressions
Le client n'a pas laissé de commentaire.MICHAEL WAYNE D.
Very accommodating, helped find solutions when issues aroseMichael Bruce S.
Everything perfect in and out 10 minuteschris B.
Le client n'a pas laissé de commentaire.PHYLLIS M.
Le client n'a pas laissé de commentaire.Shawn D.
great service...great staff!JEFFERY R.
Le client n'a pas laissé de commentaire.Brenan M.
We had an issue with Alan, however the Manager was able to assist.Michelle B. | Premières impressions
Nothing, your staff are friendly and pleasant. Your store is clean and well laid out. Thank you for all your helpDENNIS COLIN W.
I wrote an email to uHaul questioning a fuel charge on the bill, and received no reply whatsoever. I am not generally pleased by the UHaul experience. There was only 1/8 of a tank of gas in it, we left 1/8, and were charged a significant fuel charge with no explanation. Also, to phone for help, you have to be on hold for quite some time, which is not great when you are paying for the whole 24 hours and spend time waiting on the phone to ask for help.Susan K.
Le client n'a pas laissé de commentaire.CHEVON EUKLEY B.
Listening to the customer when they tell you what they want and when. My experience with uhaul was always great till just recently not sure if your employees have the proper training or your computer systems are outdated or both. This needs to be improved.GERALD THOMAS C.
Le client n'a pas laissé de commentaire.ROY STANLEY S.
Le client n'a pas laissé de commentaire.WANDA MARLENE K.
This site needs another pickup or 2.TROY B W.
Le client n'a pas laissé de commentaire.DEBORAH ANN M.
A very pleasant experience and very easy to use storage system. Being out of the weather while loading and unloading helped make a chore into a joy!Colin Y. | Online Move In
Brandon Archibold checked us in and explained everything to us. He was extremely polite, professional and enthusiastic. It was a pleasure dealing with him. Thanksian g. | Premières impressions
Darren was great and very friendly. Excellent service à la clientèle.Dawn E. | Premières impressions
Le client n'a pas laissé de commentaire.Cassandra T. | Premières impressions
Le client n'a pas laissé de commentaire.Shauna M. | Premières impressions
I had an amazing experience at this location. Great customer service and clean, organized facility.Barry F. | Premières impressions
We used the access code to check in, but at the end of our move, just after the U-Haul office closed, we tried to lock our unit using the code. It said access denied. We were not able to re enter the building, saying we did not check in, and the access code kept saying invalid. We have tried for two days to contact U-Haul, but no response.NATHAN R. | Online Move In
Le client n'a pas laissé de commentaire.Katherine B. | Premières impressions
Great location and I really enjoy the enclosed loading/unloading area. Certainly adds to the appeal of using your storage units.Michael R. | Premières impressions
Le client n'a pas laissé de commentaire.Thomas M. | Premières impressions
If it were not for the excellent help of Alan who was working at the check-in counter at this local location, my experience with U-Haul Corporate would have remained unbelievably bad. Alan went above and beyond to make my already bad moving experience more pleasant and less stressful. I have thanked him personally more than a few time during my move in. I'd appreciate the manager of this location to take particular notice of my comments and ensure Alan is commended! I'm a 60-yr old retired C-suite executive and Great Leader Coach who knows great employees when I see them. Alan is definitely one of those! My rating dealing with U-Haul Corporate both through their website and their CSC, although not asked for in this Facility Rating, would be one star at best! Unforgivably bad, bad, bad!Kevin S. | Premières impressions
Very easy process with extremely helpful staff. Carts were accessible and worked well to move our belongings into the lockers.Aliya K. | Premières impressions
Unbelievable staff. I have purchased packing supplies , had my SUV wiring replaced , rented trucks , trailers and now storage at this facility and every staff member has been stellar. Highly recommend this location.Stephen G. | Premières impressions
This was the slickest and easiest contract entered into. Allan made it so very simple and we were able to move in within minutes of requesting space. He was an excellent rep for U-Haul!! Thank you!TIMOTHY C. | Premières impressions
Fantastic customer service ☺️DIANNAH S. | Premières impressions
Very friendly staff and awesome facility that has easy access to units.Peggy S. | Premières impressions
Excellent customer service and answered all my questions. Jackie was amazing!Sheri F. | Premières impressions
Le client n'a pas laissé de commentaire.David H. | Premières impressions
Le client n'a pas laissé de commentaire.Ed W. | Premières impressions
Really appreciate the friendliness and flexibility of the staff! Merci.Cathie C. | Premières impressions
Le client n'a pas laissé de commentaire.Janet W. | Premières impressions
Glad you have renovated a great facility in the "Hub Town" of Nova Scotia" Service was great, and we look forward to having a safe and secure facility to store files. Thanks - keep up the good work.Maritime Aboriginal C. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!