Customer Reviews for U-Haul Moving & Storage of Twin City

Rating:

5.0

Becky was amazing and all her employees hold great conversations

Rating:

5.0

Alison Kay was fantastic in attitude, service and professionalism and timely.

Rating:

5.0

IN MY 40+ YEARS RELYING ON U-HAUL, I HAVE ALWAYS HAD POSITIVE TIMES -- BUT THIS STORE IS THE BEST!

Rating:

5.0

THIS STORE IS THE BEST U-HAUL STORE EXPERIENCE THAT I HAVE EVER HAD OVER MY 40 YEARS OF U-HAUL BUSINESS! I WILL HIGHLY RECOMMEND THIS STORE!

Rating:

3.0

Over priced I barely could get into my units with out having to add a good 30 minutes to an hour well the move trucks. U-Haul employees are great for the most part I think personally think of a few rockstars I deal with often. I just think the storage units in Auburn are outdated and very small both in unit size and the parking lot

Rating:

5.0

I had a good experience. Would definitely recommend you to my friends.

Rating:

5.0

Best place to store your stuff . Staff are friendly and helpful.

Rating:

4.0

Everyone was always professional, polite and helpful. A concern I always had was if I could access my unit because trucks were always parked in front it. Staff was great about moving the trucks but I found it to be very inconvenient. Also I’ve been renting units since 2018 and have found the constant increase in price to be the biggest reason for emptying my units. Thank you for everything.

Rating:

5.0

KEEP UP THE GREAT WORK

Rating:

1.0

Became homeless couldn't pay for things no sympathy just sold my stuff at auction including my deceased husband's ear medals u haul sucks

Rating:

4.0

Roof padding was falling in . Otherwise good

Rating:

5.0

Friendly and very helpful

Rating:

5.0

The general manager Alison was so helpful with all our needs and very knowledgeable.. She’s a Rock Star!!!

Rating:

3.0

A little costly for a unit that small.

Rating:

1.0

Shane Cochran is a terrible manager. He is disrespectful, unprofessional, and should not be im the position he is in. He never responded to any email I sent, and even went so far as to direct his team not to respond. Although my online moveput request was processed, I never received a refund for the pre-payment I made, nor have I received ANY RESPONSE from the Markey Company or Region Rep, Becky, in the complaint I submitted in Reference ID# 5305491. The Uhaul facility in Auburn, ME is a HORRIBLE facility, and the management team responsible for this facility is EQUALLY pathetic.

Rating:

5.0

Staff was excellent. Thank you.

Rating:

1.0

1/15 visits I was able to access my unit without having to go to the office to get the line of trucks moved from in front of my unit. Most days, there was one person working so the wait to have the many trucks, parked with bumpers touching and parked less than 24” from the door to my unit, was averaging 15 minutes. After the first time, I was told to call ahead. I did so every time, only for someone to answer the phone and immediately put me on hold for 10+ minutes each time. The ONE time they answered the phone and spoke with me, they said they were going to move the truck so I can access the unit. 25 minutes later I arrived to find the trucks still blocking the unit. I’m almost 60 years old. I rented this unit for a family member in crisis and everything had to be done quickly. I’m a cancer patient. I wear braces on both hands. To say that this was the worst customer service experience I’ve ever had with any business is an understatement. The location and lack of staff at this U-Haul doesn’t allow for the services they offer to be delivered. This is primarily a truck rental business, not a storage facility. Their emphasis is on the trucking business and storage customers are sacrificed to that end. They block half the units in with rows of trucks. When two renters need access at the same time, they are blocked in. I was blocked in by other renters on 5 different occasions in excess of 15 minutes. My time is tightly scheduled, this was a ridiculous situation and insanely stressful. I definitely do not recommend this facility. I’ll add that none of the employees were rude to me, but not answering the phone and not moving the trucks so I could just access my unit without unnecessary hassle and delay is completely unnecessary and unacceptable. I moved to another facility in less than one month because this situation was intolerable.

Rating:

5.0

U-haul is very good place for storage units ,trucks,trailers.people are very nice n friendly to help you with overall business experience. If you have a problem they will work with you to help out.overall U Haul is excellent place for moving they have every thing you need .t y all c

Rating:

5.0

Excelente servicio

Rating:

5.0

Jake offered exceptionally great service. Very professional, friendly and helpful!

Rating:

5.0

Very nice customer service!

Rating:

5.0

Thank you for giving me the opportunity to rent a storage unit from your facility, and I look forward to owning one temporarily for a long time.

Rating:

5.0

Awesome individuals I dealt with all is well well worth the storage space fee and all

Rating:

5.0

Thank’s

Rating:

5.0

This U-Haul location has an exceptionally warm welcoming staff who are also knowledgeable at their positions and run by very confident management. Definitely recommend.

Rating:

5.0

No comment

Rating:

4.0

Only real complaint is that insulation had come down in a section. They said they'd fix it. Even after replacing the door it was put back up and secured. Otherwise it was good.

Rating:

5.0

Arenal and her staff go above and beyond... great customer service. Thankyou Ariel and the staff at the center st uhaul in auburn

Rating:

5.0

It was a great experience. My only problem was the way they have the trucks parked. I couldn't get out easily. Other then that great place , excellent people

Rating:

3.0

Most staff were very helpful, personable. One was indifferent when I closed the unit. He wasn’t rude, just didn’t have strong customer service and people skills which I value at all businesses. The facility was very convenient but with an end unit, the exterior wall had large gaps and o the outside. There was pest control inside the unit which gave some sense of security. The grounds were difficult to navigate as there were always vehicles parked partially blocking some access. It’s a busy uhaul center so I get it, but the systems in place to manage it are not conducive to customer access and experience.

Rating:

3.0

Had mice or rat activity

Rating:

5.0

I would use this facility again!

Rating:

5.0

VERY GOOD AND CONVENIENT LOCATION TOO!!!

Rating:

5.0

I appreciate the no-fuss method of renting a unit and being able to manage the rental completely online, very convenient. Thank you.

Rating:

5.0

Amazing kind wonderful and very helpful business. I am very appreciative and grateful for the support and help that I received from this company.

Rating:

5.0

I love having the storage unit close to the rest room, and the bathroom is always clean.

Rating:

1.0

The ceiling was falling in. Most times I went I couldn't access because all the trucks were lined up in front of the unit. At the end, I was assaulted by my ex boyfriend and his son and asked for an extra week to get my personal belongings. I was replied with a very cold, "you had plenty of time".

Rating:

5.0

Employees were courteous and helpful.

Rating:

1.0

I had my storage unit for almost 5 years I believe, and I have to say the customer service was HORRIBLE!!! The workers were rude, including one of the store managers your agreement states, and you pay for 24 hour accessibility, however the Uhaul are parked in front of the units at night so no, you don’t have access you may be able to squeeze your body in to get to unit but you certainly can’t bring a truck in. If I was even a minute late with my payment I would receive rude, and threatening emails, calls. My overall experience was just aweful with my storage unit and I will never recommend Uhaul for storage needs. I do want to say that Becky, Ariel, the tall older man have FANTASTIC customer service skills!!!

Rating:

5.0

U-haul is a nice place to rent a truck or self storage

Rating:

4.0

Only issue, I ain't received my deposit for the truck back

Rating:

1.0

Stop spamming my email for a review.

Rating:

5.0

They were very helpful

Rating:

5.0

This move went a whole lot better than I thought it would.

Rating:

2.0

Mice infested, mouse poop on everything. Found dead mouse on cleanout and a live snake under my tarp.

Rating:

5.0

Amazing staff!! So very helpful!!

Rating:

5.0

Ariel was very helpful, knowledgable and friendly. She responded to my requests immediately.

Rating:

3.0

The one complaint I have is that there were a significant number of mouse droppings all through my boxes of books. I didn't move the furniture myself and haven't had a chance to look at it, so don't know if there are holes in the cushions. I'll try to get to that soon. Your options only allow for a Yes or a No; I don't know yet if I would recommend this site to someone else. I'm certainly not thrilled with mice having access.

Rating:

5.0

I have been with u guys fkr 4 years now and u guys have been fantastic and very good to me as well so tt for everything and looong forward to keep doing business with u guys.....

Rating:

3.0

Didn't like the price of mileage

Rating:

1.0

I reserved a unit online almost a week in advance. When I got to the storage they said they didn't have the size I reserved... I was offered 2 smaller units for more money... if there was anywhere else with units I wouldn't not use uhaul again.

Rating:

4.0

I found the staff there to be extremely helpful. Which made the move easy for me.

Rating:

4.0

I loved my experience at Uhaul. The only thing I didnt like was how much it is. The monthly storage is a little steep. But overall I liked it.

Rating:

3.0

Location was kind of fur.

Rating:

5.0

Uhaul Auburn, Maine, went above and beyond in helping me. Excellent customer service

Rating:

5.0

Everything was easy!

Rating:

5.0

The staff were very friendly and professional.

Rating:

3.0

I was there for six months instead of giving me a discount my price went up from my monthly payment I was never told how to use the key card but yet they kept complaining to me that the alarms was Going off but still never taught me how to use the key card

Rating:

5.0

Had a problem with the reservation for the one on Merrill rd lew and this store fixed it and got me in and out awesome job auburn store

Rating:

1.0

I rented a storage unit and had nothing but terrible customer service. I emailed customer service and the corporate email with no responses. Finally on the day I decided to move my belongings to another company, there was a nice lady there and she actually listened to my complaints and took good care of me. The customer service was terrible, the storage unit did not seal well so my items were completely covered in road dirt and I could not access my unit at my leisure because they park their trucks in front of the units. They told me to give them notice. So I went all the way out of my way a few days before I would be there with movers and let them know the day and time I would be there. I was repeatedly promised the trucks would not be there. Sure enough the trucks were there. Went out of my way for nothing. The Manager at that location lacks any and all customer service skills. I have worked in customer service and as a customer service manager for 32 years and can feel confident in telling you he has no skills to be in that position working with your customers

Rating:

1.0

When I went to my storage unit there were trucks lined up in front of the unit. The customer service rep gave us a hard time and just about refused to move the trucks. This happened twice. The customer service is very poor to the point almost everyone is rude. There is also something wrong with the mechanism on my unit we had to pry open the lock every time we went there. I advised the staff and was ignored every time. I also was not offered a refund on the time I have left not renting the unit when I payed until April 9th.

Rating:

3.0

Very long wait to get waited on. Both guys said I will be back in a second and went outside. I waited for quite a while and had to go out and get them. One was just smoking. I think he was the manager

Rating:

1.0

Ice is extremely bad, fell twice and have not received any follow up! Truck had problems and was huge hazard driving!

Rating:

1.0

They triple charged my credit card for one truck!! Didn’t check the truck in when I dropped it off and said “ we’ll take the keys and send you and email with the amount charged” I never got the email, only a triple charge for the truck In my bank account.

Rating:

5.0

I have had nothing but positive experiences with this facility. The staff including Josh, and the two younger gentlemen (didn't get their names) have been accommodating and pleasant each of the four times I've dealt with them. I even had someone back into my truck on accident (not staff), and they were quick to act, making sure if needed, a claim would be filed. Things must've changed there, since many past online reviews are negative. My only complaint is the lot is too small for all those trucks, it's a cluster f***.

Rating:

1.0

The ceiling was falling in. Ruined to much of my moms stuff there was no light and my unit was always blocked ofd

Rating:

5.0

The young man who assisted me with the truck rental and order pick up on the afternoon of 1/15 was extremely helpful despite being apparently busy.

Rating:

5.0

Tom went above and beyond to help me with my storage unit/situation when I could get noone else in the store to help me get things figured out.

Rating:

2.0

Unit was clean, prices are higher than others, the unit door was stuck, and it took me making 4 trips inside and getting "tips" from the staff on how to open it before anyone just came out to help.

Rating:

5.0

Very helpful TEam

Rating:

5.0

I like the security of U-Haul it gave me a peace of mind knowing that my items in storage were safe. Thanks!

Rating:

4.0

Thank you!

Rating:

5.0

The staff in Auburn Maine was very helpful and courteous.

Rating:

1.0

You charged me aCcount for a month's rent on May 16 2020 after I had all my belongings removed on May 15, 2020 Why? So, obviously you are attempting to take something that does not belong to you which is call STEALING. And I had called personally to speak with the manger day's prior to let him know all my belongings.would be removed prior to the end date on my one month storage rental. So you were duly informed and away. .

Rating:

2.0

Where to start. Thank god it was a free month because we rented a uhaul trailer cross country or I never would have lasted the month. There are soooo many trucks parked everywhere it is hard to drive around or park your vehicle. There was always a truck parked in front of all one side of the units. You had to call to say please move the trucks so I can load and unload stuff. Very inconvenient. We were going to sign on for a year but it is too busy in that lot and way too many headaches and besides we found a unit in town for half the price uhaul quoted me! So overall we were not happy with U-Haul!!

Rating:

4.0

The storage units look a bit old and in need of some repair, but they were clean and there was no issues with water or any damage. The staff were always very friendly and helpful.

Rating:

4.0

The people I encounted were very pleasant and helpful. Even the gentleman that was training was very knowledgeable

Rating:

5.0

Unit:clean, good and spacious. A bit slippery but still good. Representative: good, helpful, overworked. Needs a helper so he can give 100℅ focus on customers.

Rating:

3.0

It was a little unorganized. I thought it would be easier to get it ready a few days earlier online but when I got there it was a wait and the trailer I reserved was "missing"

Rating:

5.0

Great overall experience

Rating:

5.0

Clean and easy to get to. Best staff.

Rating:

5.0

Always a good experience here

Rating:

5.0

Thank you so much for your great service and flexibility. You guys are awesome! I would highly recommend you to a friend.

Rating:

5.0

My experiences there have been very efficient and satisfying

Rating:

1.0

Almost everything I had in storage was destroyed by mice. Wasted thousands of dollars to store things for them all to be destroyed. Unit always blocked by trucks. Rates constantly increased.

Rating:

3.0

N/A

Rating:

5.0

The young lady that was there helped us out was nice and helpful

Rating:

5.0

The staff was helpful and friendly, answering any questions that I had.

Rating:

5.0

Beyond impressed with the customer service provided at the Auburn ME location. Fast, courteous, and without a doubt a place I will highly recommend.

Rating:

4.0

I was very pleased with the service. They are very fair.

Rating:

5.0

The service was great n they were very friendly

Rating:

5.0

Excellent customer service. 24 hour access great. Very secure, dry and clean storage facility. Went out of their way to make move easy as possible. A little higher priced but worth it.

Rating:

5.0

I appreciate that I was granted one month storage at no charge. Thanks.

Rating:

4.0

Overall, I had a great experience at U-Haul. However, I didn't like that they stored the large trucks in front of the units. We should be able to have full access at any point.

Rating:

5.0

Excellent.

Rating:

2.0

Way overcharged $95.00 for a tiny unit. Everything in the unit was covered in dirt, dust and cobwebs. Also indication of mice. Your call center was uninformed slow to serve. I wouldn't recommend

Rating:

5.0

I have no complaints or concerns with this u haul storage facility.

Rating:

5.0

This storage unit suited my needs perfectly.

Rating:

4.0

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