I rented a storage unit and had nothing but terrible customer service. I emailed customer service and the corporate email with no responses. Finally on the day I decided to move my belongings to another company, there was a nice lady there and she actually listened to my complaints and took good care of me. The customer service was terrible, the storage unit did not seal well so my items were completely covered in road dirt and I could not access my unit at my leisure because they park their trucks in front of the units. They told me to give them notice. So I went all the way out of my way a few days before I would be there with movers and let them know the day and time I would be there. I was repeatedly promised the trucks would not be there. Sure enough the trucks were there. Went out of my way for nothing. The Manager at that location lacks any and all customer service skills. I have worked in customer service and as a customer service manager for 32 years and can feel confident in telling you he has no skills to be in that position working with your customersMelissa W. | Overall Experience
Self Storage Units in Auburn, ME, 04210
U-Haul Moving & Storage de Twin City
Pour nous contacter
Auburn, ME 04210
(Rt 4 & 11)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Accès à l'entreposage
- Lun - dim : 5h am à 10h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Features Available at this Facility :
Available Units (toutes les dimensions sont approximatives)
Medium | 10' x 10' x 8'
Accès en voiture, 1er étage extérieur, sans climatisation
Maison de 2 à 3 chambres (1 200 à 1,600 pi ca)
Il reste 1 unité(s)!Il reste 1 unité(s)!Il reste 1 unité(s)!
- Tarif :
U-Box® Containers for Moving and Storage
Nous livrons des conteneurs U-Box, vous les remplissez et nous les entreposons dans notre entrepôt sécurisé. Chargez à votre rythme! Just give us a call when you want us to pick up or drop off your Conteneurs U-Box.
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!
Évaluations des unités d'entreposage par les clients
- 3 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
When I went to my storage unit there were trucks lined up in front of the unit. The customer service rep gave us a hard time and just about refused to move the trucks. This happened twice. The customer service is very poor to the point almost everyone is rude. There is also something wrong with the mechanism on my unit we had to pry open the lock every time we went there. I advised the staff and was ignored every time. I also was not offered a refund on the time I have left not renting the unit when I payed until April 9th.CHRISTINE S. | Overall Experience
Very long wait to get waited on. Both guys said I will be back in a second and went outside. I waited for quite a while and had to go out and get them. One was just smoking. I think he was the managerMelissa W. | First Impressions
Customer did not leave a comment.Ricia S. | Overall Experience
Ice is extremely bad, fell twice and have not received any follow up! Truck had problems and was huge hazard driving!Jacob g. | First Impressions
They triple charged my credit card for one truck!! Didn’t check the truck in when I dropped it off and said “ we’ll take the keys and send you and email with the amount charged” I never got the email, only a triple charge for the truck In my bank account.MONICA W. | First Impressions
Customer did not leave a comment.Ervin L. | Overall Experience
I have had nothing but positive experiences with this facility. The staff including Josh, and the two younger gentlemen (didn't get their names) have been accommodating and pleasant each of the four times I've dealt with them. I even had someone back into my truck on accident (not staff), and they were quick to act, making sure if needed, a claim would be filed. Things must've changed there, since many past online reviews are negative. My only complaint is the lot is too small for all those trucks, it's a cluster f***.Brandon Y. | Overall Experience
The ceiling was falling in. Ruined to much of my moms stuff there was no light and my unit was always blocked ofdCrystal L. | Overall Experience
The young man who assisted me with the truck rental and order pick up on the afternoon of 1/15 was extremely helpful despite being apparently busy.KASEY D. | Online Move In
Tom went above and beyond to help me with my storage unit/situation when I could get noone else in the store to help me get things figured out.Shannon G. | First Impressions
Unit was clean, prices are higher than others, the unit door was stuck, and it took me making 4 trips inside and getting "tips" from the staff on how to open it before anyone just came out to help.Alex P. | Online Move In
Customer did not leave a comment.Suzanne K. | Overall Experience
Customer did not leave a comment.charise O. | Overall Experience
Very helpful TEamWilliam E. | First Impressions
Customer did not leave a comment.JOHN R. | First Impressions
I like the security of U-Haul it gave me a peace of mind knowing that my items in storage were safe. Thanks!DARLENE C. | Overall Experience
Thank you!Gabi M. | Overall Experience
Customer did not leave a comment.Betsey C. | First Impressions
The staff in Auburn Maine was very helpful and courteous.DARLENE C. | First Impressions
Customer did not leave a comment.Wilfred L. | Overall Experience
You charged me aCcount for a month's rent on May 16 2020 after I had all my belongings removed on May 15, 2020 Why? So, obviously you are attempting to take something that does not belong to you which is call STEALING. And I had called personally to speak with the manger day's prior to let him know all my belongings.would be removed prior to the end date on my one month storage rental. So you were duly informed and away. .lawrence w. | Overall Experience
Where to start. Thank god it was a free month because we rented a uhaul trailer cross country or I never would have lasted the month. There are soooo many trucks parked everywhere it is hard to drive around or park your vehicle. There was always a truck parked in front of all one side of the units. You had to call to say please move the trucks so I can load and unload stuff. Very inconvenient. We were going to sign on for a year but it is too busy in that lot and way too many headaches and besides we found a unit in town for half the price uhaul quoted me! So overall we were not happy with U-Haul!!Susan D. | Overall Experience
Customer did not leave a comment.Susan D. | First Impressions
Customer did not leave a comment.ed g. | Overall Experience