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Kelly k | Overall ExperienceSelf Storage Units in Auburn, ME, 04210
U-Haul Moving & Storage de Twin City
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Rocky Road Self Storage LLC
3 Rocky Road, Hebron, ME 04238 View Available Units9.0 miles from this location -
Freeport Self Storage
2 Profenno Way, Freeport, ME 04032 View Available Units17.9 miles from this location -
U-Haul Moving & Storage of Arrow Hart
1 Cressey Rd, Brunswick, ME 04011 View Available Units19.2 miles from this location -
U-Haul Moving & Storage of Brunswick
91 Gurnet Rd, Brunswick, ME 04011 View Available Units22.0 miles from this location
Évaluations des unités d'entreposage par les clients
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- 4,0 - Cote moyenne des clients
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Staff was excellent. Thank you.
ROBERT O | Overall Experience1/15 visits I was able to access my unit without having to go to the office to get the line of trucks moved from in front of my unit. Most days, there was one person working so the wait to have the many trucks, parked with bumpers touching and parked less than 24” from the door to my unit, was averaging 15 minutes. After the first time, I was told to call ahead. I did so every time, only for someone to answer the phone and immediately put me on hold for 10+ minutes each time. The ONE time they answered the phone and spoke with me, they said they were going to move the truck so I can access the unit. 25 minutes later I arrived to find the trucks still blocking the unit. I’m almost 60 years old. I rented this unit for a family member in crisis and everything had to be done quickly. I’m a cancer patient. I wear braces on both hands. To say that this was the worst customer service experience I’ve ever had with any business is an understatement. The location and lack of staff at this U-Haul doesn’t allow for the services they offer to be delivered. This is primarily a truck rental business, not a storage facility. Their emphasis is on the trucking business and storage customers are sacrificed to that end. They block half the units in with rows of trucks. When two renters need access at the same time, they are blocked in. I was blocked in by other renters on 5 different occasions in excess of 15 minutes. My time is tightly scheduled, this was a ridiculous situation and insanely stressful. I definitely do not recommend this facility. I’ll add that none of the employees were rude to me, but not answering the phone and not moving the trucks so I could just access my unit without unnecessary hassle and delay is completely unnecessary and unacceptable. I moved to another facility in less than one month because this situation was intolerable.
nicole H | Overall ExperienceU-haul is very good place for storage units ,trucks,trailers.people are very nice n friendly to help you with overall business experience. If you have a problem they will work with you to help out.overall U Haul is excellent place for moving they have every thing you need .t y all rick c
rick c | Overall ExperienceExcelente servicio
jaime j | Online Move InJake offered exceptionally great service. Very professional, friendly and helpful!
JOHN G | First ImpressionsVery nice customer service!
STEPHANIE H | Overall ExperienceThank you for giving me the opportunity to rent a storage unit from your facility, and I look forward to owning one temporarily for a long time.
MICHAEL M | First ImpressionsAwesome individuals I dealt with all is well well worth the storage space fee and all
Kimani C | Overall ExperienceThank’s
carlos f | Overall ExperienceThis U-Haul location has an exceptionally warm welcoming staff who are also knowledgeable at their positions and run by very confident management. Definitely recommend.
LANCE S | Overall ExperienceNo comment
David B | First ImpressionsOnly real complaint is that insulation had come down in a section. They said they'd fix it. Even after replacing the door it was put back up and secured. Otherwise it was good.
Ronda B | Overall Experience