Customer Reviews for U-Haul Moving & Storage of Twin City

Évaluation :

5

Excellent

Évaluation :

4

Easier places to tie off to in your trailers to secure loads so they don't slide around Or get damage. The spots on the side of the trailer are too small to fit a strap in I had to tie pieces of rope through the holes to use a ratchet strap trap is very small hole to go through. The safety chains need to be Adjustable secured to the vehicle Is easier. The Safety chains were too long and come unhooked while towing the trailer.

Évaluation :

5

Reprentatives were highly efficient.

Évaluation :

4

I don't have a suggestion. It was a great experience.

Évaluation :

5

N/a

Évaluation :

1

unit leaked, ruined what i was hauling. Store was very rude about it. I asked to have a manager contact me, no one ever did. I will be using another vendor in the future.

Évaluation :

5

I appreciate ur service specially

Évaluation :

3

I've rented trucks many times, the general rule is you have a FULL tank on pickup and FILL the tank before drop off. I only used the truck for one local trip, total 6 miles. I topped it off anyway, thinking it might be a gallon. Was surprised when I pumped 5,5 gallons (at $4,15/ gallon). I mentioned it to the guy on drop off, he said actually, when I picked it up, I was one tick below full and only needed to fill it to that mark - I asked how I was supposed to do that with the engine off and the gauge not visible from the pump. His comment was, better to put too much than not enough- my reply was I just paid $26 for the last guy's gas. He said they do not credit. What happened to requiring tanks be full on drop off? I lost $20 in this deal.

Évaluation :

5

A little WD 40 on the padlocks on the lockbox for the keys, if you're doing unattended pick-up and drop off. Other than that, a piece of cake.

Évaluation :

5

Load of a difference from the Portland location. Though there wasn't a long conversation with the personnel, it was quick, easy and I was on my way out within 10 minutes.

Évaluation :

2

We disagree with whomever checked the gas gauge as we definitely left over 1/4 tank as required but after leaving got email that we got charged a fuel service fee for being under the 1/4 tank. Lesson learned for if there is a next time to review the gas gauge with whomever checks it.

Évaluation :

5

Super friendly and attentive staff.

Évaluation :

5

personnel amical

Évaluation :

5

no need to improve…excellent customer service polite staff

Évaluation :

5

Brianna did a great job, i think she mightve been a new agent learning the ropes but shes got great customer service skills and really helped everything go smoothly today!

Évaluation :

5

Just leave it alone for right

Évaluation :

1

I was charged an extra 150 dollars and when I asked why I was told I scratched the truck ( which I didnt). They wanna claim they took the picture of the scratch at 6:45 but yet they called me at 7:11 to see where I was, the truck wasn't even there at 645 and when I did return it, it was dark so I wanna see this so called scratch. Shitbags over here in auburn, I was calm until the batch at the counter wanted to be rude and disrespectful. I'm a business owner and I will never recommend auburn uhaul to anyone, you guys are a real joke!

Évaluation :

4

Personnel met me in the lot before I stepped out of the drop-off location.

Évaluation :

4

Quick, easy drop-off.

Évaluation :

2

Rented at 645 PM for 24 hrs only to discover location closed at 5pm. My wife and I are over the age of 70 and unable to unhitch the 12 foot travel after hours. Had to hire someone to help us do that or keep the trailer until 7 am the next day. The lady on the phone would not allow us to return it between 7 and 9 am. We returned the trailer the date is was due with the help of a man we hired.

Évaluation :

5

I really can't think of any negatives with my Uhaul experience.All the people that I talked to were polite and very good at their job. I would definitely recommend Uhaul and especially this location very highly to anyone who asked.

Évaluation :

5

KEEP THE CHEVROLET PICKUP TRUCKS!!!!!!!!!!!!!!!!!!! GREAT EASY DRIVING!!!!!!!!!!!!!!!!!!!!!!! AND THEY GET GREAT MILEAGE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Évaluation :

5

Called to confirm some information and the person on the phone was pleasant and helpful. The person who took the keys when I dropped it off was also friendly. No complaints.

Évaluation :

5

N/A.

Évaluation :

5

At least we were able to get $100 refund on the locking mechanism but are still dissatisfied that we had to delay our trip due to them not getting the hitch in to be installed for us. Having to go elsewhere put us late getting out of our apartment.

Évaluation :

5

Very good manager very professional

Évaluation :

3

Much too expensive especially with current gas prices and you are teatering on false advertising when you are quoting $19,95 a day and such! And an upcharge for the dollie, really?!

Évaluation :

3

VAN WAS DIRTY INSIDE ... DIRT AND OBVIOUS SODA LIKE SPILL .... SMELLED VERY VERY STRONGLY LIKE A FEBREEZE TYPE PRODUCT WHICH WAS NOT PLEASANT ... TOO STRONG !

Évaluation :

5

Great experience! Good price!!

Évaluation :

4

Eliminate mileage charges for corporate accounts

Évaluation :

3

The one complaint I have is that there were a significant number of mouse droppings all through my boxes of books. I didn't move the furniture myself and haven't had a chance to look at it, so don't know if there are holes in the cushions. I'll try to get to that soon. Your options only allow for a Yes or a No; I don't know yet if I would recommend this site to someone else. I'm certainly not thrilled with mice having access.

Évaluation :

3

Clean the vehicles

Évaluation :

5

Great customer service!

Évaluation :

5

Always make sure you check the vehicle you are using!

Évaluation :

5

I have been with u guys fkr 4 years now and u guys have been fantastic and very good to me as well so tt for everything and looong forward to keep doing business with u guys.....

Évaluation :

5

The only way to drive out of this Uhaul parking lot is to turn right onto Center Street (a meridian blocks left turns) and Uhaul is located right AT the corner where traffic comes from around the corner. The area set up makes that turning traffic out of sight until they are actually in the turn and are moving on Center. Also, if that turning traffic has a green light their speed is very fast around that corner. BUT I have noticed for some time (and always forgotten to mention to the people in the store when I return trucks because turning in to return a truck is easy) that the portable SIGN about, I am guessing the size, 4 -6feet wide and 4-5 ft. tall (currently the sign says something about hiring) they have set up in the narrow area between the edge of the sidewalk and mixed in with the front ends of the trucks lined up on display, BLOCKS the view of right lane Center St. traffic until I'm pulled up waiting almost in the line of that traffic!!! Every time I stop for traffic before turning, I notice the sign BLOCKS the view of oncoming traffic in the right hand lane--fast moving traffic on Center St. from around the corner, and I have to nose the front edge of the truck right up almost into traffic and lean way forward against the steering wheel, to see that oncoming traffic!!! If they moved the sign beyond the driveway, to the right hand side of the driveway, where there is a tree it would not block the left hand view of oncoming traffic when turning right out of the driveway, yet the drivers of that passing traffic could still see the advertising on the sign. Either they could move it, or raise the sign up high enough on poles so that it is above the height of truck cabs and drivers' view; leaving a clean view under the sign; and we drivers would have an unobstructed view of the turning traffic speeding our way. Note I am 5'4” and rent a truck monthly. Maybe tall people sit so high they can see over the sign; or other drivers rent trucks so rarely it doesn't matter to them. But for me it blocks the view of turning cars in that fast moving lane. Thanks, And the new Chevrolet pickup truck is GREAT and had great mileage yesterday; and with the over $4 gas price that was a bonus for me!!!!!

Évaluation :

1

The truck was trashed and dusty and the staff was super rude to me and all the customers that was there

Évaluation :

3

It was a complete maze to get to the counter -- while I appreciate the need for boxes, it seemed the entire storefront was taken over

Évaluation :

5

Not a thing all staff is good natured and exceptionally helpful! Best U-Haul Dealer in the country and Ive used them everywhere !!

Évaluation :

3

I called to switch my drop off location. The person on the phone seemed nice but nothing was ever changed. Turned into a shit show the next morning. You should call these people yourselves on occasion to see if they are really doing their jobs. Because the lady I spoke with was not!

Évaluation :

3

The 15 footer I rented smelled like a combination of dirty hoarders house and stale cigarette smoke. Also, you advertise $29,95 for the rental but charged me $75! You charge 0,85c a mile for mileage but then I have to make sure I replace all the gas I use or you will charge me another $30!!!?!? That's bullshit!

Évaluation :

5

Take the cardboard sign out of the window if it's scheduled to go out lol...overall solid vehicle and great experience and quote was spot on.

Évaluation :

1

Very rude employee didn't want to anwcer no questions felt very rushed and as if I was Inconveniencing the worker she was very disrespectful will not return

Évaluation :

5

Great customer service. Ariel is awesome!

Évaluation :

5

Don't book online. It's pointless. I ended up having to do everything all over again once i went to pick up the truck. You can start the res but don't pay.

Évaluation :

3

Snow on truck was not cleaned off truck good enough, person at counter said gas was at quarter of a tank but was actually almost on E and had to put 50 dollars of gas in it and kept the receipt as proof and when telling person at counter about it when dropping it off he said there was not much he could do because I did not take a picture of the gas gauge even though I showed the receipt with the price and TIME of gas fill up, person at counter also did not tell us we had to grab our own dolly but was able to get that refunded. I am mainly frustrated about spending overall 60 dollars on gas for it when I should not have and then not getting compensated for it even though I had receipt proof.

Évaluation :

4

Employees were friendly, very helpful- knew precisely which trailer to recommend.

Évaluation :

3

the trailer did not have a ramp for loading/ unloading an extremely heavy tool box, and the deck had 4 inches of snow and ice all over it.

Évaluation :

5

Great costumer service

Évaluation :

4

Easy and friendly. Oh and no ice…..

Évaluation :

5

Quick and easy rental and return. Very friendly staff. I will go here again the next time I need to rent a trailer.

Évaluation :

4

They were friendly and did their jobs !

Évaluation :

3

Didn't like the price of mileage

Évaluation :

1

I reserved a unit online almost a week in advance. When I got to the storage they said they didn't have the size I reserved... I was offered 2 smaller units for more money... if there was anywhere else with units I wouldn't not use uhaul again.

Évaluation :

4

I found the staff there to be extremely helpful. Which made the move easy for me.

Évaluation :

4

I loved my experience at Uhaul. The only thing I didnt like was how much it is. The monthly storage is a little steep. But overall I liked it.

Évaluation :

3

Location was kind of fur.

Évaluation :

5

Uhaul Auburn, Maine, went above and beyond in helping me. Excellent customer service

Évaluation :

5

Everything was easy!

Évaluation :

5

The staff were very friendly and professional.

Évaluation :

3

I was there for six months instead of giving me a discount my price went up from my monthly payment I was never told how to use the key card but yet they kept complaining to me that the alarms was Going off but still never taught me how to use the key card

Évaluation :

5

Had a problem with the reservation for the one on Merrill rd lew and this store fixed it and got me in and out awesome job auburn store

Évaluation :

1

I rented a storage unit and had nothing but terrible customer service. I emailed customer service and the corporate email with no responses. Finally on the day I decided to move my belongings to another company, there was a nice lady there and she actually listened to my complaints and took good care of me. The customer service was terrible, the storage unit did not seal well so my items were completely covered in road dirt and I could not access my unit at my leisure because they park their trucks in front of the units. They told me to give them notice. So I went all the way out of my way a few days before I would be there with movers and let them know the day and time I would be there. I was repeatedly promised the trucks would not be there. Sure enough the trucks were there. Went out of my way for nothing. The Manager at that location lacks any and all customer service skills. I have worked in customer service and as a customer service manager for 32 years and can feel confident in telling you he has no skills to be in that position working with your customers

Évaluation :

1

When I went to my storage unit there were trucks lined up in front of the unit. The customer service rep gave us a hard time and just about refused to move the trucks. This happened twice. The customer service is very poor to the point almost everyone is rude. There is also something wrong with the mechanism on my unit we had to pry open the lock every time we went there. I advised the staff and was ignored every time. I also was not offered a refund on the time I have left not renting the unit when I payed until April 9th.

Évaluation :

3

Very long wait to get waited on. Both guys said I will be back in a second and went outside. I waited for quite a while and had to go out and get them. One was just smoking. I think he was the manager

Évaluation :

1

Ice is extremely bad, fell twice and have not received any follow up! Truck had problems and was huge hazard driving!

Évaluation :

1

They triple charged my credit card for one truck!! Didn’t check the truck in when I dropped it off and said “ we’ll take the keys and send you and email with the amount charged” I never got the email, only a triple charge for the truck In my bank account.

Évaluation :

5

I have had nothing but positive experiences with this facility. The staff including Josh, and the two younger gentlemen (didn't get their names) have been accommodating and pleasant each of the four times I've dealt with them. I even had someone back into my truck on accident (not staff), and they were quick to act, making sure if needed, a claim would be filed. Things must've changed there, since many past online reviews are negative. My only complaint is the lot is too small for all those trucks, it's a cluster f***.

Évaluation :

1

The ceiling was falling in. Ruined to much of my moms stuff there was no light and my unit was always blocked ofd

Évaluation :

5

The young man who assisted me with the truck rental and order pick up on the afternoon of 1/15 was extremely helpful despite being apparently busy.

Évaluation :

5

Tom went above and beyond to help me with my storage unit/situation when I could get noone else in the store to help me get things figured out.

Évaluation :

2

Unit was clean, prices are higher than others, the unit door was stuck, and it took me making 4 trips inside and getting "tips" from the staff on how to open it before anyone just came out to help.

Évaluation :

5

Very helpful TEam

Évaluation :

5

I like the security of U-Haul it gave me a peace of mind knowing that my items in storage were safe. Merci!

Évaluation :

4

Merci.

Évaluation :

5

The staff in Auburn Maine was very helpful and courteous.

Évaluation :

1

You charged me aCcount for a month's rent on May 16 2020 after I had all my belongings removed on May 15, 2020 Why? So, obviously you are attempting to take something that does not belong to you which is call STEALING. And I had called personally to speak with the manger day's prior to let him know all my belongings.would be removed prior to the end date on my one month storage rental. So you were duly informed and away. .

Évaluation :

2

Where to start. Thank god it was a free month because we rented a uhaul trailer cross country or I never would have lasted the month. There are soooo many trucks parked everywhere it is hard to drive around or park your vehicle. There was always a truck parked in front of all one side of the units. You had to call to say please move the trucks so I can load and unload stuff. Very inconvenient. We were going to sign on for a year but it is too busy in that lot and way too many headaches and besides we found a unit in town for half the price uhaul quoted me! So overall we were not happy with U-Haul!!

Évaluation :

4

The storage units look a bit old and in need of some repair, but they were clean and there was no issues with water or any damage. The staff were always very friendly and helpful.

Évaluation :

4

The people I encounted were very pleasant and helpful. Even the gentleman that was training was very knowledgeable

Évaluation :

5

Unit:clean, good and spacious. A bit slippery but still good. Representative: good, helpful, overworked. Needs a helper so he can give 100℅ focus on customers.

Évaluation :

3

It was a little unorganized. I thought it would be easier to get it ready a few days earlier online but when I got there it was a wait and the trailer I reserved was "missing"

Évaluation :

5

Great overall experience

Évaluation :

5

Clean and easy to get to. Best staff.

Évaluation :

5

Always a good experience here

Évaluation :

5

Thank you so much for your great service and flexibility. You guys are awesome! I would highly recommend you to a friend.

Évaluation :

5

My experiences there have been very efficient and satisfying

Évaluation :

1

Almost everything I had in storage was destroyed by mice. Wasted thousands of dollars to store things for them all to be destroyed. Unit always blocked by trucks. Rates constantly increased.

Évaluation :

3

S.O.

Évaluation :

5

The young lady that was there helped us out was nice and helpful

Évaluation :

5

The staff was helpful and friendly, answering any questions that I had.

Évaluation :

5

Beyond impressed with the customer service provided at the Auburn ME location. Fast, courteous, and without a doubt a place I will highly recommend.

Évaluation :

4

I was very pleased with the service. They are very fair.

Évaluation :

5

The service was great n they were very friendly

Évaluation :

5

Excellent customer service. 24 hour access great. Very secure, dry and clean storage facility. Went out of their way to make move easy as possible. A little higher priced but worth it.

Évaluation :

5

I appreciate that I was granted one month storage at no charge. Merci.

Évaluation :

4

Overall, I had a great experience at U-Haul. However, I didn't like that they stored the large trucks in front of the units. We should be able to have full access at any point.

Évaluation :

5

Excellent.

Évaluation :

2

Way overcharged $95 for a tiny unit. Everything in the unit was covered in dirt, dust and cobwebs. Also indication of mice. Your call center was uninformed slow to serve. I wouldn't recommend

Évaluation :

5

I have no complaints or concerns with this u haul storage facility.

Évaluation :

5

This storage unit suited my needs perfectly.

Évaluation :

4

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