Évaluations des clients U-Haul Moving & Storage of Twin City

Just keep up the good service, I literally had 0 issues with my experiance; I'm actually really impressed.

Make sure heat works pretty cold ride for two hours and was given the wrong truck

No evidence of any real covid precautions. Employees not wearing masks. hand sanitizer sparse and dirty bottle.

I was not impressed that the truck smelled during if cigarette smoke and I had to wait in like behind 4 people including them calling in someone behind me only to tell me "Oh, you are just returning it? Just put the keys in the truck and your fine"

The place was closed when we got there.

Due to the fact that I had to go 50 miles out of my way and it cost me twice as what it should have. When I checked online it was supposed to be $59 and I thought that is what the operator said when I reserved it.

Every location needs military appreciation of %10.

When we got the U-Haul it was on Empty . So we had to go to the gas station right off. So when I dropped it off it had a little under a half. Apparently I shouldn't I put that much gas . Usually when we bring it back we leave at the same Way we got it.Otherwise everything was perfect.

Well it was inconvenient that I was charged 20 dollars for the online return. I thought I could do it from home but could not and the truck was already on its way to be dropped off by my brother. To drop off my truck online I was promoted to then take pictures and also would not let me do the return unless my phones location was in your parking lot.I feel I was taken advantage of. I only had the truck for 12 hours. I set reservations for 7am but did not pick up the truck until 930am. The young woman did not now who I was or were my reservation was. I also never received a mileage report. As for the truck it was horrible, I did not dare to shut of the truck because it was hard to start and I had to get moving to me new home. It also did not drive that well.

I'll admit it was touching go for a couple of days but you guys came through strong and delivered exactly what I needed when I needed it and I appreciate it I know a lot of hard work goes into it keep up the good work

U-haul rep at this location that I worked with did a very poor job representing U-haul. Was promised a 26' truck with low mileage from the regional u-haul 1 way scheduler in Brunswick ME. The U-haul guy I dealt with pretty much indicated you get what I give you. Which turned out to be a tired truck with 146,000+ miles. Clearance light was out, power steering had problems and the cargo compartment leaked water in 2 places on my personal property! Loads 2 & 3 going to Texas will be on a Penske 26' truck.

They were rude, tried to charge me for an extra day for being 2 minutes late. Also misled me on the ability of the truck I rented for the task at hand.

My only suggestion would be to have signage directing where to park when encountering temporary vehicle swap situations. This location does an excellent job from pick up to drop off! I had to really give this a few moments thought.

Better help at the counter, Their put the two wheeler in the way, so you get charged for it even if you don't use it!! We rented a trailer and told us that we couldn't unhook it so we wouldn't be able to use the ramp on the truck, how the hell do you expect us to load the truck???????

Check in was slow.

The guys working were awesome, professional, and extremely helpful. It was as pleasant an experience as moving could possibly be.

Staff was slow and lazy, trailer was older than dirt and beat to hell and filled with leaves and other crap. Not my most impressive visit with uhaul by far

Larger location

Very helpful TEam

The service agent waiting on myself and the customer before me was very rude to both of us. Not sure if he was having a bad day, but was very cranky. He raised his voice when we didn't answer questions to his satisfaction. He needs to be more specific when asking us questions, so we are not trying to guess at the answers he is looking for.

Too many trucks in lot. Returns were lined up almost to the road.

The truck was clean inside and out, however someone had been smoking in the truck body prior to my picking the truck up at 7:30 am. That should not happen, it was disgusting. No one should be smoking in the cargo area of your excellent pieces of equipment.. Period!

Salesman who checked us out was quite rude and didn't seem to want to be bothered. It's a man who clearly hates his job. Our return was to a Jacob Libby (bushy hair/beard). He was excellent: pleasant, knowledgeable, polite. Equip was fine. The 'below average rating was due to the guy who checked us out.

The customer experience at this location was amazing. It was by far the easiest, most professional rental experience I have had. The staff was polite, informative, accommodating and extremely personable.

Self check in app was difficult to use .

Guys was there was friendly nice. Helpfully and happy with the price Off trucks I'd go back again.

Everything was great.Thanks

Better service than the Augusta location. Employees at least acted like they wanted to help and answered all our questions.

The Auburn ME. location was a great experience. The staff was friendly and efficient.

I HAD TO MAKE 2 TRIPS TO PICK UP UNIT, I WAS TOLD I HAD BAD LIGHTS ON MY AUTO. SECOND AUTO ALSO LIGHTS DID NOT WORK, MY HUSBAND HAD TO BUY A PLUG EXTENSION FOR YOUR UNIT.

I was charged for extra milage and fuel that I was not aware of. I was not advised of this charge until I saw it in an email days later. I called to inquire about this and a 200.00 credit we were due since UHaul asked us to return the truck to a different location than we had set up in the reservation and we had not received it yet. I unfortunately spoke to Wade, area field manager, that was one of the rudest people I have ever encountered in customer service anywhere! I will never use UHaul or recommend!!

I'm a traveling nurse and every state I travel to before I leave I have to rent a uhaul , and I have never have no problem thanks uhaul rentals I feel like I'm VIP Murel J

Overall experience on renting the truck was not good. Made the reservation 2 weeks prior to the rental date and received a call Friday after noon to tell me that the truck I rented was not available at the location I choose and told me I had to go to another location 40 minutes away for the rental. When you are trying to move and stressed out already then told I have to go to another location, yes I was very upset. The online experience was terrible and you are given misleading information. I was told as well that I could do the self check in to get the truck and that was never set up. I have rented from Uhaul before and have never had this much issues. Not sure I will rent from Uhaul again.

The truck was fine. When renting however, I asked about additional days because when completing online it only went up to 24 hours. The guy said it would be fine, and the amount billed would be just be adjusted when the truck was returned. I picked the truck up at 4 pm on Thursday. We needed the truck an extra day but was then called at 5pm Friday and told the truck needed to be back before opening the following day because it had been rented out again. We had the truck back before 7am opening on Saturday as requested but I was still charged the 2nd day even though I couldn't/ didn't keep the truck until 4pm. Saturday.

Counter person should be friendly and smile!

Van was dusty and cab was not clean had a large number of flys in the van it was disgusting. With covid you should be indicating that they have been sanitized. It was absolutely disgusting to have all those flys in thr van and i could not get them out 90 bucks for a van rental. I should get a refund. Told the manager and called service and all i got was sorry. I have used u-haul all my life.

The guy called me to let me know l had to have the truck back by noon. He called at 1pm I told him I had hurt my back and would get someone to bring it back. I was two hours late. He charged me $54.dollars for the truck and another $20. For the trailer which was returned on Tuesday. So he says I'll take off the $20. Really $54.for being two hours over after paying about $1600.00. Where's the customer service?

Keep doing what you're doing with the same professional approach.

There was an issue with the UHAUL computer system so the location was unable to do anything online. All of my info needed to be hand written, including Credit card info. That was a bit bothersome, but they did a great job under the circumstances

Great job by the Auburn team!

It is abundantly clear that making a reservation for a specific item has no bearing on whether the vehicle or trailer reserved will be available. Twice now I have reserved a piece of equipment through U-Haul, a 26 foot truck in August and a 12 foot trailer in September, and both times the equipment was not available. On would wonder what is the point in the reservation? Fortunately, on both occasions I was able to get the equipment from another facility, however, I had to make a 60 mile trip for the truck and a 30 mile trip for the trailer.

No one answers the phone at this location (Auburn, ME). I had to make a reservation through a different location, who were amazing but didn't have the size trailer I needed. While the person I spoke with face to face was pleasant enough, they were not very forthcoming. He asked me what time I'd be returning the trailer (which was full of twigs from the previous renter) and said it was fine if I did so after they closed, but he failed to mention there was a $20 fee for that. He only said I'd have to take some pictures. I was only 38 minutes late. Had I known, I'd have made sure to be there before they closed to save myself $20, but they didn't answer the phone when I called to let them know I'd be late. The self-return feature of their website didn't work, either so I called the following morning to make sure everything was ok. No one answered and my call was eventually routed to Phoenix where someone explained why my bill exceeded what I originally thought was quite affordable. She graciously offered to let the manager know I wished to dispute the charge and said he'd give me a call. As you can imagine, I've yet to hear anything.

While I appreciate the use of the vehicle. I specifically told the representative when she mentioned my ex's name, Please REMOVE THAT NAME. She failed to do so apparently, because my ex called and asked why he recieved confirmation on a uhaul reservation. This was unacceptable!!! I did not want him to know I was moving. This put me at risk. Secondly, when I arrived at the Uhaul dealership in Auburn, Maine, The manager at the desk had the most unhelpful customer service I have recieved. I had no idea which truck to even take. I was very disappointed. Thank you for hearing my concerns, Bonnie J. Parlin

A little more space in store and out as well as not as near a major intersection

When I arrived at 7:30am for my 15 ft truck, it was ready and waiting. I used the online check-in process before arriving so it really shortens your wait time once you are at the desk. Gentleman who processed my check-in was very polite and processed my information efficiently. He was very clear on policies and very clear to describe where my truck was waiting. Checking back in was just dropping key off and I received an email within the hour about what my fees were. Easy problem free process. Thank you!

Be sure the equipment is ready when promised

Windshield was dirty on the inside. Other than that everything else was good.

Couldn't tell the mileage when the truck was on because the odometer area had the words “oil change needed” in its place. Not a great look when it took me nearly 20 minutes to do the remote check in as opposed to talking to the person inside the location.

Everything was fine, employee's polite, no issues at all

I like the security of U-Haul it gave me a peace of mind knowing that my items in storage were safe. Thanks!

Stop the false advertising...get some professional employees...overall experience was to say the least..a joke...seriously a joke

My rental truck had yet to be returned from the previous user when I arrived to pick it up and the staff provided and upgrade at the same price with no hassle whatsoever. Excellent service!

I have sent an email to corporate about my experience today. Unclean vehicle, contactless pickup was not contactless, moving supplies were not in the vehicle or staged for me, employees and OWNER were incredibly rude. My money was not refunded. This is a terrible experience and an unbelievably poorly run facility. I would not and will not recommend or use this location ever again.

Employees not following any covid 19 guidelines Zero mask being worn.Trash in truck that wAs rented.

Thank you!

The staff in Auburn Maine was very helpful and courteous.

You charged me aCcount for a month's rent on May 16 2020 after I had all my belongings removed on May 15, 2020 Why? So, obviously you are attempting to take something that does not belong to you which is call STEALING. And I had called personally to speak with the manger day's prior to let him know all my belongings.would be removed prior to the end date on my one month storage rental. So you were duly informed and away. .

Where to start. Thank god it was a free month because we rented a uhaul trailer cross country or I never would have lasted the month. There are soooo many trucks parked everywhere it is hard to drive around or park your vehicle. There was always a truck parked in front of all one side of the units. You had to call to say please move the trucks so I can load and unload stuff. Very inconvenient. We were going to sign on for a year but it is too busy in that lot and way too many headaches and besides we found a unit in town for half the price uhaul quoted me! So overall we were not happy with U-Haul!!

The storage units look a bit old and in need of some repair, but they were clean and there was no issues with water or any damage. The staff were always very friendly and helpful.

The people I encounted were very pleasant and helpful. Even the gentleman that was training was very knowledgeable

Unit:clean, good and spacious. A bit slippery but still good. Representative: good, helpful, overworked. Needs a helper so he can give 100℅ focus on customers.

It was a little unorganized. I thought it would be easier to get it ready a few days earlier online but when I got there it was a wait and the trailer I reserved was "missing"

Great overall experience

Clean and easy to get to. Best staff.

Always a good experience here

Thank you so much for your great service and flexibility. You guys are awesome! I would highly recommend you to a friend.

My experiences there have been very efficient and satisfying

Almost everything I had in storage was destroyed by mice. Wasted thousands of dollars to store things for them all to be destroyed. Unit always blocked by trucks. Rates constantly increased.

N/A

The young lady that was there helped us out was nice and helpful

The staff was helpful and friendly, answering any questions that I had.

Beyond impressed with the customer service provided at the Auburn ME location. Fast, courteous, and without a doubt a place I will highly recommend.

I was very pleased with the service. They are very fair.

The service was great n they were very friendly

Excellent customer service. 24 hour access great. Very secure, dry and clean storage facility. Went out of their way to make move easy as possible. A little higher priced but worth it.

I appreciate that I was granted one month storage at no charge. Thanks.

Overall, I had a great experience at U-Haul. However, I didn't like that they stored the large trucks in front of the units. We should be able to have full access at any point.

Excellent.

Way overcharged $95.00 for a tiny unit. Everything in the unit was covered in dirt, dust and cobwebs. Also indication of mice. Your call center was uninformed slow to serve. I wouldn't recommend

I have no complaints or concerns with this u haul storage facility.

This storage unit suited my needs perfectly.

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Ceiling in storage shed was caving in. Way over priced. Door to the shed didn't latch well, old, dirty.