Customer Reviews for U-Haul Moving & Storage of Up-Town

Évaluation :

1

Truck had a leak in the roof, several of my items now have water damage and are ruined. I've been trying to contact the store or anybody at Uhaul customer service for several days and have been unsuccessful. I now have a mattress and box spring with water damage and a TV that will not turn on after the box it was transported in got soaked.

Évaluation :

2

I rented a furniture dolly, and the location was all out. I thought there was meant to be a guarantee of some sort? Also, there were so many trucks returned past closing time that the line of parked, returned trucks went out into the street. I don't know what to change there, but there has to be an improvement on that process. Plus, you're so expensive!!!!! I get that it's technically true that a truck costs 19,95 $ or whatever, but you really do not loudly advertise that ol' "plus 1,49 $ a mile" and that was a HUGE expense. We just moved our stuff to the other side of town, are you really telling me you expect people to pay you for every mile if they move across the country? Absolute scam. PLUS we had to refill the tank??? Come on.

Évaluation :

3

More cashier stations available - very long line to wait for service.

Évaluation :

2

There was nobody at the front desk when I came in. My truck had a check engine light on and the miles out on my contract did not match the actual truck and I was billed for extra miles

Évaluation :

5

your mobile pick up is horrible. I made a reservation with no problem signing up in your website. When I got to the store the mobile site said my password was wrong and I had just used it 1/2 hour before. Then it said it was sending me a link to change password - NO Link was received. So I had to go in the store and wait in line. I almost missed my pickup. VERY aggravating

Évaluation :

5

Nothing. Our account, and move-in was handled by the Owner. Prior to our move-in we were contacted by phone, and able to change our reserved storage to a larger space, on the ground floor, which was more suitable to our needs. We were also able to provide contact and account information ahead of actual arrival so we would have more time to move into our storage unit. The facility is deceptively large, but clean, well-lit, and well-maintained. The staff could not have been more helpful, and friendly, and we highly recommend this U-Haul.

Évaluation :

4

Wait times for the phone are way too long, but the people who eventually pick up are great.

Évaluation :

2

Trailer was dirty on the inside with what appeared to be crumbled leaf debris, the trailers were all oriented to the enter path of the parking lot. I was required to pivot the trailer towards the exit

Évaluation :

4

Terrible mobile app. Wouldn't let me upload a photo of the odometer so I couldn't indicate you were charging me a few extra miles.

Évaluation :

5

Continue to give me good customer serve, like I experienced today.

Évaluation :

1

My equipment was not properly checked in when I returned it and I was unable to speak to customer service about it for several days. I was nearly charged an additional fee.

Évaluation :

2

I was charged a fuel surcharge after making sure I had put in the correct amount of fuel.

Évaluation :

5

Not much to suggest - he was fast, friendly, easy experience. I'd gladly go back to him for help. Give the guy a raise! LOL

Évaluation :

3

I ended up returning my equipment early, after hours with the intention of simply being done with the truck. I had no plan to have my cost prorated, I just wanted to return the truck and assuming the uhaul location was the safest location, I did so. Today, I learned the hard way that there is an after hours processing fee? I simply do not understand the difference between the keys being dropped after at 9pm, the time I dropped the truck off and 7am, the time this location opens. Did someone come in after hours to check in the truck? If not, I truly do not understand why there is an after hours fee. This fee is simply a cash grab

Évaluation :

5

All three people that helped me were super friendly and helpful

Évaluation :

4

This location did an excellent job of quickly getting me into a cargo van and on my way to moving the rest of my possessions into my new home. My only complaint would not be with this location, but with the almost 2 hours prior spent trying to pick up a rental at the Lawrence/Ashland location :(

Évaluation :

1

When we got there the guy said they don't have anything available, and he didn't make any suggestion about making a reservation online. When I checked online I got a reservation right away. I think that was very rude of him. He could recommend us to try to do it online or something. He was not helpful. Plus he didn't wear a mask and a name tag

Évaluation :

3

Boxes were dirty on the inside and had leftover/old tape on the outside.

Évaluation :

3

Upon retrieving all items from unit rodent excrement was found throughout unit and on furniture.

Évaluation :

4

Not the friendliest staff. Not all staff wearing masks. Truck was great though.

Évaluation :

3

Charged me for gas even though I filled it past the point I picked it up at. Smart play as I'd never think to take a pic or video of the gauge to verify it because I even put in more than I used, but noted if I ever use uhaul next time I will be recording the level of gas upon return with a time and date stamp. Ridiculous that I'll have to do that from now on but might as well not have filled it

Évaluation :

4

I had reserved a furniture dolly, but wasn't told they didn't have any until I was picking up the truck. That dolly would have made a world of difference. Next time a more advanced warning about not having the thing that was reserved would be very helpful.

Évaluation :

5

The entire location was running like a well-oiled machine and everyone was so helpful. I was in and out within 5 minutes and everything was seamless.

Évaluation :

4

Keep going like this Thank you

Évaluation :

5

Keep the standard.

Évaluation :

4

I was 90 minutes behind my estimated time of rental. I was charged an entire day. Next time, if I am so much as a minute after when I estimate I will return, I will just keep it another 23 hours. Thanks for nothing.

Évaluation :

3

I was sent this link but I have not recently used U-Haul. Please reply so we can get to the bottom of this. Thank you,

Évaluation :

5

No improvements! I've used U-Haul in three different states (KY, OH, IL) and this is the best location I've ever dealt with. Thank you for the exemplary customer service & professionalism across all areas: from checkin to handing off of the truck to checkout. I was made to feel welcome & valued. I will definitely recommend this location to anyone!

Évaluation :

4

In short. Uhaul contacted me the day of the pickup and informed me that Uhaul did not have what I reserved (20 foot Uhaul). At least two weeks prior I contacted Uhaul several time regarding my reservation. First, they did not have the location, for pickup, that was convenient for me and to inform me the day of the pickup that a 20 foot truck was not available was unprofessional. In addition, they attempted to give me a 26 foot truck instead of my original 20 door truck. As a result of this I settled for a 15 foot truck and at a location that I had to make adjustments in order to pick up the rental. I was surely disappointed and never expected this of Uhaul.

Évaluation :

5

The experience is great and the location is convenient. It was exactly what I expected, and delivered.

Évaluation :

5

The person who checked me in (I think her name was Haley) was awesome. She was friendly, helpful and knew what she was doing. The gentlemen who hooked up the trailer to my car, Marcus, was ever bit as great. He had to clean the corrosion off my light connector but he was friendly and smiling. This was probably the best experience I have had at U-Haul ever and I have been a satisfied customer many times.

Évaluation :

5

Haley, James, and the crew were very professional and friendly. The van collection and drop off process was quick and seamless. The rental cost was reasonable. Very happy with the entire experience.

Évaluation :

5

The return set up online screwed me on some money be use it wouldn't work correctly

Évaluation :

3

Equipment not aplicable because the battery died after we loaded the van and had to jumpstart it for around 30 min.

Évaluation :

5

Nothing. Quick and Easy to reserve, acquire, and return the UHaul

Évaluation :

5

Nothing I can think of. I am fairly low maintenance

Évaluation :

5

Everything went well.

Évaluation :

1

1. Better communication (utility dolly was available in the truck but we were told it's not available) 2. My license is valid but was not accepted. 3. The office closed before 7 pm when we came to return. 4. Gas tank was not full (it's a pain to match to a certain level) Truck was clean and snow was removed. The process for pickup was mostly smooth, I liked the fact that check in process was taken care by u-haul representative.

Évaluation :

5

Everything was great!

Évaluation :

5

Pretty easy process all around. Thanks!

Évaluation :

5

Great job especially during the pandemic.

Évaluation :

4

Friendly staff, knowledgeable, efficient. Hardly had to wait in line.

Évaluation :

5

Very friendly people at least they did not judge me for my accent and color of skin

Évaluation :

1

None of the agents indoors wore masks. That made me worry about the hygiene of the truck. The door to the truck let wind in the entire ride.

Évaluation :

5

Guy there were very helpful. All the parking spots for cars were taken and they even moved a car so I could park when I took my truck.

Évaluation :

5

I had a really great experience renting a storage unit. I wanted to see a unit before I signed up and the staff was so friendly and took the time to answer all of my questions. They let me know about deals that I wasn't aware of and made sure I got everything I needed. Excellent service à la clientèle.

Évaluation :

5

Excellent service. Safe and clean. Easy return. Thank you for helping make my move a little easier!

Évaluation :

3

Truck had a dented door which made it hard to close. Location rarely answers the phone. Was given wrong size hanger bars for wardrobe boxes now clothes are wrinkled.

Évaluation :

5

Haley was so great and helpful! It was very much a seamless rental as well as return. A+ will be renting from this location again!

Évaluation :

4

Truck was older but the V-8 was helpful on the hills.

Évaluation :

5

The truck I rented was covered in snow when I arrived, so I had to scrape the windshield and brush off the roof. This took a few minutes, but the truck was definitely clean and otherwise ready to go.

Évaluation :

5

Nothing - the operators are 100 % awesome.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

1

You took from me 168$ for only seven hours.

Évaluation :

5

One minor thing. The vehicle needs new wiper blades. Thanks

Évaluation :

1

Horrible Rat infestation!! The rats left their poop & food all over unit #225. Not only was this disgusting but the rats ruined an Ethan Allen chair & got into my boxes leaving poop everywhere!! Numerous requests to address this problem were ignored!! Calls & emails weren't returned. And upon my checkout I found out THAT NO NOTES WERE MADE of my complaints. This Rasheed should be fired!! I'm filing a claim against Uhaul for physical damage to my things & will seek emotional damages as well!! FURTHER, there have been homeless people hanging out at the entrance to this facility for YEARS!!!

Évaluation :

4

There were rat droppings in my unit. I had to throw some stuff away due to it. The staff was helpful and friendly. I just think things should be done to help with rodents.

Évaluation :

5

The staff was friendly and very helpful. Thanks for the great customer service.

Évaluation :

5

The woman who worked with us at the front desk was outstanding! Very friendly, had a wonderful personality. She went through everything we needed to know about our storage unit. UHaul should give her a raise!! Her name is MICACLA BAUTISTA. UHaul is very lucky to have this young lady as an employee.

Évaluation :

4

Staff was very helpful. The unit I was assigned was locked, but staff was really helpful getting me a new one and it allowed me a speedy move in that I'm grateful for. Pretty happy overall

Évaluation :

5

Awesome & attentive general manager ...helpful staff...super clean facility. Five star experience with this location for both storage and moving.

Évaluation :

5

Awesome staff!

Évaluation :

4

I was satisfied with U-Haul's service and resources.

Évaluation :

4

S.O.

Évaluation :

5

Gentleman I worked with was beyond exceptional with service. Only downfall was that all the units of the size I wanted are taken so I had to go for a larger unit.

Évaluation :

5

From start to finish, everything went well. Both the truck rental and the storage unit rental was made easy for me. Very helpful and knowledgeable staff, clean, quick, and we'll priced.

Évaluation :

5

Good experience with storage for a few months, no issues.

Évaluation :

5

Very nice staff!!

Évaluation :

5

Staff at this location were especially helpful.

Évaluation :

5

The staff at the Uhaul Moving and Storage of Uptown was amazing. Rasheed, the manager, and his team went above and beyond to ensure that our use of the storage facility was easy and stress free.

Évaluation :

5

Fast, easy, professional

Évaluation :

5

Fast, helpful, knowlegable, and friendly

Évaluation :

5

extremely helpful and patient with picking storage

Évaluation :

5

Great service.

Évaluation :

4

Despite their crazy busy day everyone wss pleasant and professional.

Évaluation :

5

Really good.

Évaluation :

5

Each experience with uptown uhaul has impeccable. The staff are friendly and helpful and the prices are reasonable.

Évaluation :

4

I used a storage unit for two months and when I came to empty it out a I found out I had a few rats in my unit that used the bathroom and chewed on my stuff. I do have a picture of the droppings and

Évaluation :

1

There were rat droppings all over my bins inside of my unit. Broken glass outside of my unit and the hallways smelt of pee. A group of men were constantly outside of the entrance, I never felt safe.

Évaluation :

5

The staff is very friendly and accommodating! Thank you for your service!

Évaluation :

5

Check-in process was easy. U-Haul employee was great to work with. Unit was clean and seemed very secure.

Évaluation :

5

Merci.

Évaluation :

5

You guys need more help

Évaluation :

5

Very helpful and friendly staff.

Évaluation :

5

I was very satisfied with my services....

Évaluation :

3

Overall good experience

Évaluation :

5

That guy i think hos name is Andreas...with the glasses and big ears. He is a great worker....well in need of some sort of raise or sum. Exceptional work. And he's super cute.

Évaluation :

5

Thank u

Évaluation :

5

Best storage facility in the city.

Évaluation :

5

Safe and convenient way to store things while I was traveling

Évaluation :

1

The front desk employees were slow and didn't care. One guy watched another guy slowly enter my information and then at the end tells him "that computer doesn't work" won't go back if i can help it

Évaluation :

1

Storage locker was too small, and also damaged (a deep trough in the floor caused me to trip several times, damaging my furniture).

Évaluation :

5

The truck was ready on time and ready to go and they were exceedingly helpful when organizing storage units.

Évaluation :

1

My furniture was destroyed from water damage and rodent feces. My apartment is now filled with this disgusting furniture due to needing to show the insurance company the damage.

Évaluation :

1

A N-I-G-H-T-M-E-R-E. NEVER AGIN!

Évaluation :

5

very good service.