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Equipment not aplicable because the battery died after we loaded the van and had to jumpstart it for around 30 min.
Nothing. Quick and Easy to reserve, acquire, and return the UHaul
Nothing I can think of. I am fairly low maintenance
Everything went well.
1. Better communication (utility dolly was available in the truck but we were told it's not available) 2. My license is valid but was not accepted. 3. The office closed before 7 pm when we came to return. 4. Gas tank was not full (it's a pain to match to a certain level) Truck was clean and snow was removed. The process for pickup was mostly smooth, I liked the fact that check in process was taken care by u-haul representative.
Everything was great!
Pretty easy process all around. Thanks!
Great job especially during the pandemic.
Friendly staff, knowledgeable, efficient. Hardly had to wait in line.
Very friendly people at least they did not judge me for my accent and color of skin
None of the agents indoors wore masks. That made me worry about the hygiene of the truck. The door to the truck let wind in the entire ride.
Guy there were very helpful. All the parking spots for cars were taken and they even moved a car so I could park when I took my truck.
I had a really great experience renting a storage unit. I wanted to see a unit before I signed up and the staff was so friendly and took the time to answer all of my questions. They let me know about deals that I wasn’t aware of and made sure I got everything I needed. Great customer service.
Excellent service. Safe and clean. Easy return. Thank you for helping make my move a little easier!
Truck had a dented door which made it hard to close. Location rarely answers the phone. Was given wrong size hanger bars for wardrobe boxes now clothes are wrinkled.
Haley was so great and helpful! It was very much a seamless rental as well as return. A+ will be renting from this location again!
Truck was older but the V-8 was helpful on the hills.
The truck I rented was covered in snow when I arrived, so I had to scrape the windshield and brush off the roof. This took a few minutes, but the truck was definitely clean and otherwise ready to go.
Nothing - the operators are 100% awesome.
Great customer service
You took from me 168$ for only seven hours.
One minor thing. The vehicle needs new wiper blades. Thanks
Quick and efficient.
I was charged incorrectly.
The chain for my trailer hung half an inch from the ground. I had to zip tie it.
It was much better than Boston.
Great equipment and great service.
The guy at the counter was very perfunctory, but the guy who helped me outside to get the equipment ready was extremely helpful, professional, and nice. He made the whole experience very good and more than made up for the other guy's lackluster performance
Good!
I had to go inside to get someone to check me in. It was not a big deal but I did follow the sign telling me to wait til I got tired of waiting. Perhaps an audio signal to cue staff a vehicle has arrived in the turn lane would help. The very friendly staff that helped me apologized and said he did not get a lunch but had been working since 6:30 am. I was under the impression Illinois state law required a break for employees who worked more than five hours. It's not fair to expect staff to work continuously without a break to eat some lunch.
All was well
I pulled into the location and a causasian girl told me either to back up or drive around again since I had to park under the green tent. I saw no sign, and no one was there to direct me. As soon as she told me this, she disappeared, offered no assistance. It is stressful enough driving a truck with a trailer through Chicago, but this kind of poor communication is unacceptable to me. I will think twice about using U-Haul in the future since it is obvious that she was not properly trained and customer service or assistant customers with their returns. The African American girl and Caucasian man, I think his name was Jimmy, were both helpful.
Entire staff very helpful.
Your App not working and locations not open on Sunday. Had go drive far and it took long to check in because app not working. APP didn't work at pick up time or drop off. I SHOULD GET A CREDIT.
Very friendly
Nothing. Always excellent service.
Great associates
Continue this excellent service
Although this has nothing to do with its performance, I could see that the inside of the van had been wiped down however the seats needed a good vacuuming and the outside was filthy. As for the man who processed my rental, while not rude, you could tell he did not want to be there, loud sighing and obvious indifferent attitude. The worst part was, in the middle of this pandemic, he wasn't wearing his mask, it was hanging around his neck.
Staff at this location were very cordial and professional. Thumbs up for them.
You charged me double for bringing back the equipment late, but you were late in setting it up on my car. Also nobody answers the phone
My original location for me to pick up the truck was near the house I got a call Middle of the day while moving telling me that they do not have any van now I have to go further out to go pick up the van that means more miles that I have to drive if there is anything u can do please let me know my phone number is 3125339609
Clean the Damn vehicles and learn how to charge
the van i rented was filthy on the outside, clean on the inside. gas gauge was showing more gas in tank than was actually in tank from actual gauge.
Horrible Rat infestation!! The rats left their poop & food all over unit #225. Not only was this disgusting but the rats ruined an Ethan Allen chair & got into my boxes leaving poop everywhere!! Numerous requests to address this problem were ignored!! Calls & emails weren’t returned. And upon my checkout I found out THAT NO NOTES WERE MADE of my complaints. This Rasheed should be fired!! I’m filing a claim against Uhaul for physical damage to my things & will seek emotional damages as well!! FURTHER, there have been homeless people hanging out at the entrance to this facility for YEARS!!!
I was charged twice for one van when I only used it for two hours and drove it 7 miles. This is the 3rd time I had to reach out to dispute a charge and they take forever to get back to me. We use U-Haul 2-4 times a month for our charity and often have to ask for tax emperors over and over again when the same account is being used. The equipment and location is well maintained but the service lacks professionalism in a few aspects.
At This store there isn't available all moving stuff (Hands Trucks) and they let you it know just after you arrive at the store.
I got priced at 124 t. That is CRAP. It would've been around the same to have someone move it for me! Never coming back.
Make the damage check process mandatory
Contactless drop is super convenient. I hope it never goes away.
The whole experience was underwhelming. The supposedly simple app-based check-in actually wasn't. And my van was kinda filthy. People were friendly enough, though.
Keep up the good work, thank you!
I was originally scheduled to drop it off at another location and they said I could change it last minute to drop it off at a closer location. Very much appreciated!
There were rat droppings in my unit. I had to throw some stuff away due to it. The staff was helpful and friendly. I just think things should be done to help with rodents.
The staff was friendly and very helpful. Thanks for the great customer service.
The woman who worked with us at the front desk was outstanding! Very friendly, had a wonderful personality. She went through everything we needed to know about our storage unit. UHaul should give her a raise!! Her name is MICACLA BAUTISTA. UHaul is very lucky to have this young lady as an employee.
Staff was very helpful. The unit I was assigned was locked, but staff was really helpful getting me a new one and it allowed me a speedy move in that I'm grateful for. Pretty happy overall
Awesome & attentive general manager ...helpful staff...super clean facility. Five star experience with this location for both storage and moving.
Awesome staff!
I was satisfied with U-Haul's service and resources.
N/A
Gentleman I worked with was beyond exceptional with service. Only downfall was that all the units of the size I wanted are taken so I had to go for a larger unit.
From start to finish, everything went well. Both the truck rental and the storage unit rental was made easy for me. Very helpful and knowledgeable staff, clean, quick, and we'll priced.
Good experience with storage for a few months, no issues.
Very nice staff!!
Staff at this location were especially helpful.
The staff at the Uhaul Moving and Storage of Uptown was amazing. Rasheed, the manager, and his team went above and beyond to ensure that our use of the storage facility was easy and stress free.
Fast, easy, professional
Fast, helpful, knowlegable, and friendly
extremely helpful and patient with picking storage
Great service.
Despite their crazy busy day everyone wss pleasant and professional.
Really good.
Each experience with uptown uhaul has impeccable. The staff are friendly and helpful and the prices are reasonable.
I used a storage unit for two months and when I came to empty it out a I found out I had a few rats in my unit that used the bathroom and chewed on my stuff. I do have a picture of the droppings and
There were rat droppings all over my bins inside of my unit. Broken glass outside of my unit and the hallways smelt of pee. A group of men were constantly outside of the entrance, I never felt safe.
The staff is very friendly and accommodating! Thank you for your service!
Check-in process was easy. U-Haul employee was great to work with. Unit was clean and seemed very secure.
Thank you!
You guys need more help
Very helpful and friendly staff.
I was very satisfied with my services....
Overall good experience
That guy i think hos name is Andreas...with the glasses and big ears. He is a great worker....well in need of some sort of raise or sum. Exceptional work. And he's super cute.
Thank u
Best storage facility in the city.
Safe and convenient way to store things while I was traveling
The front desk employees were slow and didn't care. One guy watched another guy slowly enter my information and then at the end tells him "that computer doesn't work" won't go back if i can help it
Storage locker was too small, and also damaged (a deep trough in the floor caused me to trip several times, damaging my furniture).
The truck was ready on time and ready to go and they were exceedingly helpful when organizing storage units.
My furniture was destroyed from water damage and rodent feces. My apartment is now filled with this disgusting furniture due to needing to show the insurance company the damage.
A N-I-G-H-T-M-E-R-E. NEVER AGIN!
very good service.
I had a very pleasant experience at this location, with both truck rental and storage facilities. The staff was helpful and accommodating, and answered all my questions in a friendly manner!
