Évaluations des clients U-Haul Moving & Storage of Up-Town
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Up-Town
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William C. le
The service was professional ....and on point ! Thanks so much guys!
John W. le
I didn't like uploading a colt of my drivers license... fraud is too easy these days and i have no idea who had access to my personal information at u haul.
Clifford C. le
Unfriendly
rosa D. le
I call the office because the millage and the gasoline is not correct and the assistant outside show how todo everything but he doing wrong.and want I return the pick charge me for gasoline and I put gasoline in the pick up. I call the and not help me to fix the problem.
Phillip M. le
have enough staff to give vehicle rented to customer. I waited for 30 minutes for a staff member to bring me my rented vehicle. The only staff was filling propane tanks for a customer which i watched in frustration as my time was wasted. Have enough staff available to give waiting customers their vehicles.
Sompong P. le
Nice and friendly customer service. I got mistakenly charged for an extra day, but issue got resolved and I got refunded the difference.
Shandee V. le
I rent from UHaul on a regular basis, and this is by far my favorite location. Great attendants, well maintained equipment, and the customer service/experience is superb. Using the 24/7 mobile checkout for the first time was a breeze. I will definitely be back.
Jonathan B. le
The person handling customer service at the desk is absolutely terrible. Very poor attitude. Not even friendly to his team mates. Not sure how you guys can keep someone like this on your team.
Evan C. le
Pickoff and drop off very well run.
Peter R. le
This was the second time I returned a truck and got charged extra for something after just dropping it off. The first time you charged me for two gallons of gas when I drove it a total of five miles. This time I got charged a cleaning fee when I moved a few outdoor patio furniture. The truck wasn't dirty. I will not rent from this location again.
Angela S. le
Terrific experience from start to finish. Friendly, helpful, and courteous staff all around. Highly recommended!
Ariana S. le
The people working at this location were the most professional U-Haul workers I've met. Every person working at this location took care to take me through every part of the rental process, they were incredibly courteous, and they went above and beyond. They gave me the best customer service I've experience in a long time.
Robert B. le
The staff was very very helpful and courteous. The equipment was new and clean. It was a pleasant and efficient experience.
Carol W. le
The customer service was ok, but the staff could be a little friendlier.
Lisa P. le
Marcos was very helpful
Geri D. le
Having more than one service person when more than 3 people are in line. Otherwise it was a smooth operation! I would recommend this site to everyone.
Cheryl W. le
Great service from both attendants. Van was very clean. Everything made my short move so much easier.
Kanwal S. le
Didnt receive any checkout help from staff when having issues. On checkout I was charged extra, staff said they will take care of it before generating last invoice. Received last invoice, it wasnt taken care of. Now I have to follow up over phone.
Scott R. le
I have traveled extensively throughout the US and have moved many many times. This location was superb. I worked with Ian and he was professional, efficient, friendly and very knowledgeable. He helped make this move an A+. The person outside going over the truck was also superb. The new uhaul process is excellent. Very simple, quick and good risk mgmt for both parties of the transaction.
Bella A. le
I wish you had parking spots for private cars, for customers when using your vehicles.. Thank you. I had a problem getting a parking so we had to drive both cars alongside.
Andrew B. le
The truck did have a leak on the passenger side attic. I mentioned it to the staff, and they said they would fix the truck. Nothing of mine got ruined.
Glenn A. le
I found the staff professional and speedy. Service was friendly, courteous, and efficient. I was impressed, satisfied, and I'll recommend this U-Haul location to everyone. Thanks so much!!!
RICHARD R. le
Professional courteous
Scott H. le
bogus cleaning charge
scott S. le
was charged for gas after driving a total of 7 miles or there-abouts and putting in 4 bucks worth of gas... the app needs some work!
Randall H. le
They were up set with me for returning the trailer early ! They had no room for it they said!
Ronald R. le
I was satisfied with U-Haul's service and resources.
Garrett I. le
N/A
James C. le
Gentleman I worked with was beyond exceptional with service. Only downfall was that all the units of the size I wanted are taken so I had to go for a larger unit.
Andrew S. le
From start to finish, everything went well. Both the truck rental and the storage unit rental was made easy for me. Very helpful and knowledgeable staff, clean, quick, and we'll priced.
Adam M. le
Good experience with storage for a few months, no issues.
Joseph G. le
Very nice staff!!
jean-marie m. le
Staff at this location were especially helpful.
Cailey H. le
The staff at the Uhaul Moving and Storage of Uptown was amazing. Rasheed, the manager, and his team went above and beyond to ensure that our use of the storage facility was easy and stress free.
jon w. le
Fast, easy, professional
ED C. le
Fast, helpful, knowlegable, and friendly
Eric H. le
extremely helpful and patient with picking storage
Zeynep O. le
Great service.
Maria F. le
Despite their crazy busy day everyone wss pleasant and professional.
Godfred A. le
Really good.
Emma M. le
Each experience with uptown uhaul has impeccable. The staff are friendly and helpful and the prices are reasonable.
William K. le
I used a storage unit for two months and when I came to empty it out a I found out I had a few rats in my unit that used the bathroom and chewed on my stuff. I do have a picture of the droppings and
Beth T. le
There were rat droppings all over my bins inside of my unit. Broken glass outside of my unit and the hallways smelt of pee. A group of men were constantly outside of the entrance, I never felt safe.
Emily D. le
The staff is very friendly and accommodating! Thank you for your service!
Adam M. le
Check-in process was easy. U-Haul employee was great to work with. Unit was clean and seemed very secure.
Heather B. le
Thank you!
Laverne D. le
You guys need more help
chad K. le
Very helpful and friendly staff.
jalayne a. le
I was very satisfied with my services....
EDGAR H. le
Overall good experience
Andreas M. le
That guy i think hos name is Andreas...with the glasses and big ears. He is a great worker....well in need of some sort of raise or sum. Exceptional work. And he's super cute.
Patricia E. le
Thank u
adem m. le
Best storage facility in the city.
COREY C. le
Safe and convenient way to store things while I was traveling
praveen a. le
The front desk employees were slow and didn't care. One guy watched another guy slowly enter my information and then at the end tells him "that computer doesn't work" won't go back if i can help it
Jacob H. le
Storage locker was too small, and also damaged (a deep trough in the floor caused me to trip several times, damaging my furniture).
Collette L. le
The truck was ready on time and ready to go and they were exceedingly helpful when organizing storage units.
MICHAEL S. le
My furniture was destroyed from water damage and rodent feces. My apartment is now filled with this disgusting furniture due to needing to show the insurance company the damage.
STEFAN N. le
A N-I-G-H-T-M-E-R-E. NEVER AGIN!
david d. le
very good service.
Stuart R. le
I had a very pleasant experience at this location, with both truck rental and storage facilities. The staff was helpful and accommodating, and answered all my questions in a friendly manner!