Évaluations des clients U-Haul Moving & Storage of Up-Town
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Up-Town
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Bryant G. le
I think when a customer needs to make a modification to an existing reservation you should tell them the daily rental rates. I paid more for a couple hours of using the truck than i would have for the whole day. This is a disappointing discovery.
Ronald R. le
I was satisfied with U-Haul's service and resources.
scott S. le
Better Signage for the Self-Service Pick-Up and Return App. for Key location and Key Return... was a bit confusing having to go to check into pick-up next to the van and then back to get key... not sure the process is any faster than going inside and dealing with humans
Garrett I. le
N/A
Michael G. le
The guy working in the office was a little cranky, but I try not to judge what other people might be going through. The guy working out in the lot was super kind both when I picked up and dropped off.
Robert L. le
Fantastic experience with this location. Great team!!! Thanks so much!!
Curt W. le
Honestly the whole experience was smooth and easy. Employees I interacted with were very personable and jovial
Phillipedward G. le
This was the worst moving experience that I ever had. After this experience I would say U-Haul is a scam. I have no idea how they are still in business. Oh that is right, they are the only game in town and know it.
Amanda G. le
Marcus was amazing :) definitely the highlight of ANY U-Haul experience I've ever had.
Jonathan B. le
The person at the counter in charge of "customer service" was absolutely terrible. Rude, completely unhelpful. I had signed-up to use the mobile app. The app was not working. He refused to help me and was extremely rude about it. He was also rude to the next customer. This reflect very poorly on your brand. #thirdworldexperience
Joseph S. le
provide an area for renters to park their vehicle for a few hours
Timothy D. le
Rasheed helped us adjust our hitch ball to fit the trailer, and Marcus got the trailer set up perfectly. Great, friendly staff. The 5x8 trailer got our possessions safely across the country, perfect for long-distance travel. Thank you so much!
Renee R. le
Basically dropped the truck off leaving the keys in it.
Joshua B. le
The owner Rasheed could not have been more accommodating during a morning rush at month end! The service was prompt, the rental was a breeze, and service was delivered with a smile. Also there is a very convenient gas station to fill up a half a block away. Definitely recommend!
Michelle W. le
I rented a 20foot truck and was very disappointed I could not get unless I traveled in rush hour traffic 15 miles away which would take 2 hours out of my day and had movers scheduled-so I had to get a 15 ft and was not able to move all my things whish is now more time and money- I feel really let down by uhaul response and lack of help to get me the truck I needed will think twice again on the company the location is great but the call center NOT helpful and I feel like I should be compensated to help my move in some way - a phone call would be appreciated 6304183148 Sincerely Michelle
John Paul C. le
Customer parking
James C. le
Gentleman I worked with was beyond exceptional with service. Only downfall was that all the units of the size I wanted are taken so I had to go for a larger unit.
Andrew S. le
From start to finish, everything went well. Both the truck rental and the storage unit rental was made easy for me. Very helpful and knowledgeable staff, clean, quick, and we'll priced.
Adam M. le
Good experience with storage for a few months, no issues.
Joseph G. le
Very nice staff!!
jean-marie m. le
Staff at this location were especially helpful.
Cailey H. le
The staff at the Uhaul Moving and Storage of Uptown was amazing. Rasheed, the manager, and his team went above and beyond to ensure that our use of the storage facility was easy and stress free.
jon w. le
Fast, easy, professional
ED C. le
Fast, helpful, knowlegable, and friendly
Eric H. le
extremely helpful and patient with picking storage
Zeynep O. le
Great service.
Maria F. le
Despite their crazy busy day everyone wss pleasant and professional.
Godfred A. le
Really good.
Emma M. le
Each experience with uptown uhaul has impeccable. The staff are friendly and helpful and the prices are reasonable.
William K. le
I used a storage unit for two months and when I came to empty it out a I found out I had a few rats in my unit that used the bathroom and chewed on my stuff. I do have a picture of the droppings and
Beth T. le
There were rat droppings all over my bins inside of my unit. Broken glass outside of my unit and the hallways smelt of pee. A group of men were constantly outside of the entrance, I never felt safe.
Emily D. le
The staff is very friendly and accommodating! Thank you for your service!
Adam M. le
Check-in process was easy. U-Haul employee was great to work with. Unit was clean and seemed very secure.
Heather B. le
Thank you!
Laverne D. le
You guys need more help
chad K. le
Very helpful and friendly staff.
jalayne a. le
I was very satisfied with my services....
EDGAR H. le
Overall good experience
Andreas M. le
That guy i think hos name is Andreas...with the glasses and big ears. He is a great worker....well in need of some sort of raise or sum. Exceptional work. And he's super cute.
Patricia E. le
Thank u
adem m. le
Best storage facility in the city.
COREY C. le
Safe and convenient way to store things while I was traveling
praveen a. le
The front desk employees were slow and didn't care. One guy watched another guy slowly enter my information and then at the end tells him "that computer doesn't work" won't go back if i can help it
Jacob H. le
Storage locker was too small, and also damaged (a deep trough in the floor caused me to trip several times, damaging my furniture).
Collette L. le
The truck was ready on time and ready to go and they were exceedingly helpful when organizing storage units.
MICHAEL S. le
My furniture was destroyed from water damage and rodent feces. My apartment is now filled with this disgusting furniture due to needing to show the insurance company the damage.
STEFAN N. le
A N-I-G-H-T-M-E-R-E. NEVER AGIN!
david d. le
very good service.
Stuart R. le
I had a very pleasant experience at this location, with both truck rental and storage facilities. The staff was helpful and accommodating, and answered all my questions in a friendly manner!