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GIOVANNI P | First ImpressionsSelf Storage Units in Chicago, IL, 60613
U-Haul Moving & Storage de Up-Town
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- 4,0 - Cote moyenne des clients
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It was not explained to us that the front doors to the storage unit are locked at the same time as the truck rental center closes. We thought we would be able to move furniture through that door until 10 PM. That made our move-in much more difficult. Additionally, the unit is 6 feet tall and I am 6’4” making the move-in painful.
JONATHAN R | Online Move InWe would like to thank Victoria for so the help at the Broadway location in Chicago
Alexis R | Overall ExperienceThe staff were incredibly helpful and polite. What a great experience.
JOAN R | First ImpressionsGiven the wrong storage unit and nothing else was available. Had to rent from Public Storage. They were able to accomodate my storage needs.
Beatrice S | First ImpressionsVictoria was a great help in getting me checked in and squared away with my storage rental and then returning my rental truck.
LOUIS H | First ImpressionsThe employees at this location are the worst. Save yourself the headache and store anywhere else. Best absolute last resort place in my opinion. Free attitude and bitchiness!
Gregory G | Online Move InI reserved a 8x8x6 unit online but the unit i was assigned was less than half that size and had a pole going through the middle of it. There were no units of the correct size available. The staff was kind and sympathetic but this totally screwed my move and resulted in extra expense and stress for me. Very disappointed and will be avoiding uhaul whenever possible in the future. Oh, and the app crashed for several hours when I was trying to move in
Emily C | Online Move InBusy and didn’t know I didn’t have access after hours. Only complaint
Susan T | First ImpressionsI had a little bit of a hard time online, however in person, it was really smooth.
ANGELA M | First ImpressionsThe automatic door to storage facility wasn't operable—it would only open automatically from the inside. As we were emptying our locker, we continually locked ourselves out each time we exited to load the truck. Each time we had to walk back to the office to ask them to open the door. Finally, I put a small object in the path of the door to keep it permanently open so we could finish up. At some point near the completion of our work, a U-Haul employee appeared in the distance shouting at us to take the object away or else it would destroy the doors and he'd have to charge me $5,000.00 to fix it. He didn't approach us and ask us to please remove the object—he screamed from a distance. Finally he said that staff could keep the doors open permanently while we worked, but we were finished. I am grateful for U-Haul's offer of a free month of storage, but the attitude of the employee spoiled the otherwise positive experience.
Michael S | Overall ExperienceAll items were in good condition when retrieved. Staff was helpful and polite.
Douglas M | Overall ExperienceThe staff at this facility was fantastic. Very friendly and helpful.
Alison B | Overall ExperienceI will go there again They were very nice and friendly
sarah r | First Impressions