Customer Reviews for U-Haul Moving & Storage of Up-Town

10 130 évaluations

4055 N Broadway St   Chicago, IL 60613
(N Of Irving Park Rd)

(773) 871-7155

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam - dim : 7h am à 7h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(773) 871-7155

4055 N Broadway St
Chicago, IL 60613
(N Of Irving Park Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam - dim : 7h am à 7h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

QASIM A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIM F. 
Évaluation :
5

VERY courteous and professional.

GUY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy F. 
Évaluation :
4

You need more staff at the store opening. I realize it is tough to schedule, but that is when the location is busiest. The person staffing the store was courteous, professional, knew the job and was fast. They were not in a position to provide the service U-Haul advertises. That's not good for the employee, the customer or U-Haul

Patrick F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHELSEA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher H. 
Évaluation :
5

n/a

Adrian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLIVIA J. 
Évaluation :
1

If I could give a ZERO rating I would!!

Sean F.  |  Online Move In 
Évaluation :
5

Excellent customer service would rent again!

Kelley S. 
Évaluation :
3

Front desk task is terrible. No service skills. I've been there multiple times and it always feels like we are bothering them. Needs customer service 101 training.

Andrew A. 
Évaluation :
2

The counter people inside the rental center were rude, dismissive and downright nasty. I would only do the mobile option next time.

BRADLEY B. 
Évaluation :
5

Staff was very friendly and willing to help

OLA A. 
Évaluation :
4

They threw the recyclable moving blankets from UHaul in the trash. Why does UHaul talk about recycling and then one of their agents just throws cardboard and moving boxes in the trash instead of recycling? I confirmed they were trash containers and not recycling. This was downtown Chicago.

CRAIG STUART L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHEILA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCIS K. 
Évaluation :
5

Quick and easy drop off, guy was friendly and sent a receipt to me quickly. No complaints here.

Kyle V. 
Évaluation :
1

Let people know about payment holds.

OLUWAWEMIMO H. 
Évaluation :
1

The furniture dolly I rented was not available when I arrived. When I asked the gentleman if there was something similar available, or if he could help me find another location that had one, he told me it “wasn't his problem.” The dolly was extremely important for my move. Also, after I checked out, I had to wait an hour for them to move a van that was blocking in the truck they gave me. It made me late for my move. There's no excuse for having to wait an extra hour because they blocked in your truck.

JAMES G. 
Évaluation :
1

The gentleman with the glasses that took care of me needs to nicer customers. He was huffing and puffing with an African couple that couldn't speak much English a kind explanation could have helped but he treated them like they were stupid . I return the vehicle with some blankets in the back because a friend was meeting me to picmd and the blankets . Instead of coming to me while I was still waiting on my friend they charged 25 $. Cleaning fee. My friend picked up the blankets and I waiting an extra 30 minutes for Rasheed to get off the phone yo process the 25,00 $ fefund for the cleaning fee. Your employees need to learn how to treat people with a friendly attitude. This is not the first time I've dealt with gentleman in the glasses. It's seems that he's alway too bothered to attend to customers in a friendly manner. There's many kind friendly people who wants to work. I suggest hiring them.

Patric Chavez C. 
Évaluation :
2

Stop cunning customers out of their deposits.This location is a fraud. Needs to be reported to corporate.

KURTIS B. 
Évaluation :
3

The officer was rude

Daniel H. 
Évaluation :
2

Dishonest employee charged me for 2 gallons of gas after I left when it had more gas in it than when I picked it up.

Steve A. 
Évaluation :
5

Easy fast friendly helpful.

Kevin S. 
Évaluation :
3

It took longer than expected for even mobile pick up because of additional contact verifications. It'd have been easier if this was done prior to actual pickup time so things are not delayed.

Charles W. 
Évaluation :
4

It was a bit difficult to figure out where to pick up the keys—the instructions in the mobile check-in could have been clearer—but the staff at the location were incredibly helpful.

OLIVIA S. 
Évaluation :
5

At both locations there was inadequate staff.

RANDELL B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Colin K. 
Évaluation :
5

Customer service and support staff were extremely helpful.

Stephen M.  |  Premières impressions 
Évaluation :
1

One of the poorest levels of service I've ever received. Astounded at the lack of care. I rented a truck with the mobile pick-up option, because of time constraints regarding a time sensitive move. Arrive at facility to see that the truck is double parked. Check in the facility, where a woman barks at me for the key number, as if I should have this memorized? Then I'm ghosted for the next 30 minutes, where I have to speak to an attendant outside as to what's going on -where he tells me they can't find my keys, and they'll probably just give me a new truck in a few minutes. So I wait inside for half an hour, where nobody will talk to me or give me an update. The facility is empty of customers, mind you. To top it all off, I receive the truck with less than a half a tank of gas. I show the attendant this, he says bring it back at the same level. I anticipate this being an issue, so I take a couple pictures of the gauge (which I've already emailed on). I put over 20 $in gas back in the tank to match the level, then I receive an additional gas charge? Simply astounded. Never using U-Haul again.

Anthony V. 
Évaluation :
1

Your overnight pick up does not work; I got there and it asked me for 50 000 pieces of information that I was not told in advance I needed. You dumbasses called my 70 year old mother in the middle of the night because I put her number down as a contact, you stupid fucks. Rot in shit.

RACHEL H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ASHLEY T. 
Évaluation :
3

Was told I had to buy one of there locks for my storage unit that was suppose to be free, I had just purchased a new lock for the truck. Didn't need and should not have had to buy another one. Extremely long wait times on all phones as well as calling individual centers, 1st location on Gravois were clueless at uhaul.

BOBBY V. 
Évaluation :
5

Always a pleasure to work with this location.

Raechelle E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNA J. 
Évaluation :
1

They were so rude to me and unhelpful when I was having trouble with the app. Whatever lady was working on 9/30/21 was TERRIBLE and so rude

CHERYL S. 
Évaluation :
5

Our experience was excellent. Keep up the good work.

Hart S. 
Évaluation :
2

Location services were not working so I couldn't drop off my truck had to come back in the morning to drop off in person - start to finish horrible experience

TIMOTHY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon W. 
Évaluation :
2

The staff need to be more professional. She was on a personal call while she was helping me. Wasn't sure if she was talking to me or talking to the person on the phone . Dropping off the truck , Your staff saw me coming at 6:50 pm Made sure to close the doors to prevent helping me . So unprofessional.

SAFWAN D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
1

WEAR A FUCKING MASK LIKE THE LAW REQURES

MATTHEW R. 
Évaluation :
3

I have rented two cargo vans in the past week and both of them didn't have brake lights or rear turn signals. Very disappointed.

MATTHEW S. 
Évaluation :
5

Installer went out of his way to pick up a back ordered part 40 miles away, to make sure I could get on the road as scheduled. Thanks Chris

William D. 
Évaluation :
4

Your app sucks. I have been renting usuals with the same drivers license for over a decade. It almost always asks to verify me and always delays my day. I had to go in and convert my order to an in person pick up. You should be able to save verifications for the same driver on the same account multiple times.

JOSHUA Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE H. 
Évaluation :
3

Dirty blankets and scattered change was in the back of the vehicle. Soda was spilled and dried in the front dash. I would recommend checking vehicles for cleanliness and perhaps lock them overnight as I think someone had been in the cargo area sleeping perhaps.

Travis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISMAEL B. 
Évaluation :
3

The brake lights and turn signals on the van didn't work. This made moving even more stressful.

MATTHEW S. 
Évaluation :
5

The entire team was amazing. No complaints. Thanks for helping me even though I didn't have a reservation for the van. I really appreciate you guys.

CAMELA C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Andrew A. 
Évaluation :
5

Great service. Fast friendly hook up. Easy check in.

RICHARD R. 
Évaluation :
4

A clean cabin and full tank of gas.

Kevin C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BEREKET S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler R. 
Évaluation :
5

Trailer hitch install was perfect!

Thomas F. 
Évaluation :
4

Rien

Carmen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARON R. 
Évaluation :
5

Chris was an excellent service technician. He was prompt, efficient, and very helpful.

Steve V. 
Évaluation :
5

great customer service

Junu P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hunter E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivory P. 
Évaluation :
5

Very easy drop off. The worker there took care of everything

Desiree A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARSHA M. 
Évaluation :
3

Using the app, I had to enter so many phone numbers and alternative contacts, I almost gave up. So frustrating.

Nathan C. 
Évaluation :
2

The people are nice and communicative. Vehicles clean and work well. Beware The process of returning after hours. Their uhaul.com based process did not work for me, very frustrating standing in the dark late at nite trying over and over... and then getting double charged in the morning, then lots of time on hold with corporate getting it fixed...

John L. 
Évaluation :
4

Keep more supplies in stock. Carry bungee cords. Rasheed Wade was very helpful.

deborah K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa B. 
Évaluation :
5

Window was really dirty

Patrick G. 
Évaluation :
5

Chris was the kindest person! I always have issues with uhual but chris made everything so smooth. appreciate him! :)

ismilka L. 
Évaluation :
5

Excellent customer service!!!

MUSSIE A. 
Évaluation :
4

Keep doing good things

OMER B. 
Évaluation :
5

Staff was friendly and van was easy to exit and enter the facility.

Richard R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
1

I was very disappointed with the overall experience of returning the truck it was not an easy task for me they had me on hold for one whole hour very unnecessary I was very frustrated and I had to ask a stranger To assist me that's the only way I got anywhere I will not be back there again in the near future

amelia T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
3

Service was accommodating and helpful. Truck inside window was gross. Obviously hadn't been cleaned and made it difficult to see when driving into the sun. Key ignition was busted. Took about a dozen tries to get it to engage the starter. Knob on the driver's window was busted. Made rolling and unrolling difficult.

RONALD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNA J. 
Évaluation :
5

No problems, it is a well operated UHaul office

Daniel S. 
Évaluation :
4

Personnel was kind and helpful once available, but the location was very understaffed.

Elizabeth C. 
Évaluation :
5

Keep up the good work

Jonathan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard W. 
Évaluation :
5

The app doesn't work at all.

Benjamin G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JOSEPH Y. 
Évaluation :
4

Great experience. Would recommend.

Keyton K. 
Évaluation :
4

All the employees sans one were great! I would make this location my main one when renting equipment.

JOHN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steve H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kyle K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marshall W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM A. 
Évaluation :
1

brian haag Fri 9/3/2021 1:32 PM this is so ridiculous ! For one - none of the staff told us we would be billed for two days for not doing the check in from phone and for two - none of the staff told us we should check in by phone if dropping off in the evening after closing I will be looking at alternatives hence forth and telling other people about this unjust policy of U-haul You all should do a lot better very disappointed and feel totally ripped off - all the agents i talked to were entirely callous as well

BRIAN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Beatrice M. 
Évaluation :
5

Wow I love it here!

Haley C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth M.  |  Premières impressions 
Évaluation :
5

All the ladies working in this branch are superb, very attentive, efficient with their duty. Am proud of them.

esther f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy S.  |  Expérience générale 
Évaluation :
5

Wlll kept facility, easy but secure access. Helpful staff who made storing, and moving our belongings hassle free. I would use this facility again!

William B.  |  Expérience générale 
Évaluation :
3

Wait time was inconvenient

Estelle F.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Logan S.  |  Expérience générale 
Évaluation :
5

The free month was amazing. I had to move in kind of a hurry, so it was nice to be able to toss some things away to worry about later. I had some unexpected time off of work and was able to go in. A sort through my things. 10/10 experience :)

Stefanie W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES D.  |  Expérience générale 
Évaluation :
4

When selecting my unit online the image of the space I purchased showed two Mattresses and an exercise bike and boxes. The space was big enough for these items however the door to access that storage room was too small to fit anything through?? Had to leave my mattresses sitting out because we were there after hours after traveling all day. Very misleading image you should fix that probably

Micah K.  |  Online Move In 
Évaluation :
5

I'm a value customer... I used U-Haul services as much as I need too. I also. Love all the items you have provided for the customers ; to make our service better. Clean facility , The washrooms, U-Haul bag , U-Haul car charger, U-Haul. Locks, ect. I appreciate the. Respect. That U-Haul workers have for one another , and how well they work together to service all of the customers. When I leave after they service me; I can tell they're. Working hard and Doing they're Best. The Best customer service experience ever. Moving is Hard enough.. You can tell the Uhaul workers... I appreciate the service , I appreciate the kindness

Darlene S.  |  Expérience générale 
Évaluation :
5

Andrea and jimmy were great and helpful!

Cameron R.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Valerie P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Renee O.  |  Expérience générale 
Évaluation :
4

The overall move-in experience has been great. Reserving online was a breeze and the storage unit was ready to go when I arrived at the facility. My storage unit has a few spider webs and a rusty hole in the ceiling but doesn't look like anything is leaking through it so it doesn't bother me that much. I would recommend this storage facility to a friend/family.

Lisette S.  |  Online Move In 
Évaluation :
5

Stored my daughters belongings here for a year. Worked out very well. Le personnel était amical et serviable. Especially Andrea. Outstanding person and employee.

Samuel A.  |  Expérience générale 
Évaluation :
3

Upon retrieving all items from unit rodent excrement was found throughout unit and on furniture.

Christina J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Demetrius C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN S.  |  Expérience générale 
Évaluation :
5

I had a really great experience renting a storage unit. I wanted to see a unit before I signed up and the staff was so friendly and took the time to answer all of my questions. They let me know about deals that I wasn't aware of and made sure I got everything I needed. Excellent service à la clientèle.

natalie n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUKE S.  |  Online Move In 
Évaluation :
5

Awesome & attentive general manager ...helpful staff...super clean facility. Five star experience with this location for both storage and moving.

Suzanne S.  |  Premières impressions 
Évaluation :
5

Gentleman I worked with was beyond exceptional with service. Only downfall was that all the units of the size I wanted are taken so I had to go for a larger unit.

James C.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

Retour
Haut de la page