Customer Reviews for U-Haul Moving & Storage of Up-Town

10 273 évaluations

4055 N Broadway St   Chicago, IL 60613
(N Of Irving Park Rd)

(773) 871-7155

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam - dim : 7h am à 7h pm

Services dans cet établissement :

Pour nous contacter

(773) 871-7155

4055 N Broadway St
Chicago, IL 60613
(N Of Irving Park Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam - dim : 7h am à 7h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHANIEL V. 
Évaluation :
5

Friendly and helpful staff.

JAMES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ABBAS S. 
Évaluation :
5

Ms. Allisia and all girl team were very professional and accommodating. First, it is freezing in Chicago, had the vehicle warmed up with heat running, the truck was clean and loaded with the extra equipment ordered! I would highly recommend this team and outfit. Thank you very much. Margaret Garner

MARGARET G. 
Évaluation :
5

Great Professional and Helpful Crew! Thank you!

PRATIK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
3

Both check in and check out procedures were unclear. I was expecting a swift experience on both ends due to doing everything online. I still had to go into the building and wait to speak to staff members. Perhaps my expectations were wrong. I added gas to bring the tank back up to 5/8 full, as it was when I got the truck, and still incurred a $10 fuel fee. I did not get the receipt until a couple of hours after dropping off the truck or I would have questioned it on the spot. I am unclear what I did wrong here. The truck was great. Location is convenient. Staff was pleasant.

Laura M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SOHA R. 
Évaluation :
4

The photos you sent me to assess the condition of the truck i was renting were not current or maybe they were from a different truck.

BRYAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel C. 
Évaluation :
4

It's a better impression if the rental van is washed before pick up. The inside was spotless though.

Brian B. 
Évaluation :
5

Very good!

ERNEST F. 
Évaluation :
4

The in person customer service was terrific. However the experience was really frustrating when trying to use the self check out method offered. I couldn't get past the “enter phone number” prompt as it said my number was “already in use”. Re the actual vehicle, it was frustrating that the doors locked automatically almost instantly causing issues with passenger getting in. But overall a good experience. Quick and easy. The vehicle was filthy on the exterior

Timothy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kaitlyn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charice C. 
Évaluation :
5

The entire staff was capable, friendly, and helpful. Micaela especially!

Charlotte S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER V. 
Évaluation :
1

The worst experience I ever had

GABRIEL H. 
Évaluation :
5

I wouldn't change a thing!!! The staff and manager were amazing and full of smiles. I will not go to any other place than this location. Thursday guys deserve a raise!!!! Customer service seems to be a lost art but this staff was top notch. Merci.

JASON B. 
Évaluation :
2

I was waiting to return the equipment, waited 10 min. Walked to the office and was told that I can leave the keys. I was charged for overstay next day, I was also given insurance without being asked.

STOYCHO B. 
Évaluation :
4

The side-door of the uhaul truck was broken and would barely open or close.

MARIAN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MORGAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAKE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN C. 
Évaluation :
5

The only difficulty I had was with the website. It stopped responding several times when I was trying register and fill out all the information to secure the rental online.

Geoff A. 
Évaluation :
5

The best thing was its location. Was directly behind my daughters new address in Chicago. Going to make it easy to bring her home in a year

FRANK P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin N. 
Évaluation :
5

The lady checking equipment in was very polite and nice. Please pass this on to her supervisor!

Armando C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Viral P. 
Évaluation :
5

Everything was perfect at the drop off, impeccable service and the facilities were very clean

Alexander W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER P. 
Évaluation :
5

Keep going.

ALEMSEGED D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin K.  |  Premières impressions 
Évaluation :
5

The woman at the counter on Sunday, Dec 19, 2021, made a very traumatic experience such a seemless experience. She was very empathetic & compassionate. Great human being, give her a raise please!❤️

Lori B. 
Évaluation :
5

Nothing that I know of

MARCIA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Freddie A. 
Évaluation :
5

Employees don't wear masks in violation of state and locale mandates. A hanging piece of plexiglass at a desk doesn't fulfill the mask mandate, doubly so when the employee is not behind the plexiglass. This location is at risk of penalties if reported.. which I did not do this time.

DAVID O. 
Évaluation :
5

Very friendly and most helpful. They made it very easy. Great Location

Mark R. 
Évaluation :
1

From the very beginning the door had so much trouble closing all the way. The manager did mention that I have to close it really hard. I will tell you that the staff there were actually PHENOMENAL. It's just that there were aspects of the truck that should have been maintained. It was also extremely uncomfortable, and I have rented trucks just like that 1 in the past. So, it's NOT about them, rather the the condition of the vehicle. I also bought a Lock while I was there, and the guy showed me and said I'd be able to do it, but not only was I unable, none of my friends were able either.even but even my mom tried, and she's really good at this stuff. But it just was not working. I had to go somewhere else to buy another lock. So so I ended up spending like $30 just on the locks. In addition, they did not take me around the car prior to me leaving, As most of car car rental companies will do. Once again I don't believe it is a staff problem. I believe the company makes it difficult for them to do what they need to do. I just was never taken around to see if there was a scratch here or there etc. I it I made it clear that I saw a scratch on on the driver side towards the back. I took out full insurance from you guys, and I only point that out because I want you to realize that it's not like I'm worried about getting Into some trouble.. Regardless of anything, I am covered. So obviously it's most important to realize that I am making comments for the sake of your questions. I did not call and complain. I did not do anything besides what I am supposed to do. I also need to make sure that the toll road was paid for. There were numerous toll plaza's where they wanted you to just continue on the road and Scan my ipass. But I know for sure it wasn't perfect. I spoke to the toll lady after, and she said that no one gets in trouble for it, but they just tell you that you have to pay that toll, once you get it in the mail. She said there's no extra charge and that most people go through the same issue.. Anyway, I'm only commenting, because you asked for my opinion. And... Well I guess you have it. I do want to stress one more time that the MANAGER was AMAZING, and HELPED in a major way. The truck was returned. Thank you in advance for taking the time to read this, ~Yisroel Dr. Yisroel Brownstein Administration Yehi Ohr Dr. Yisroel Brownstein Administrative Clinical Director Me'choshech Le'Ohr Anti suicide/Anti Overdose And Mentoring Program 773 415 2078 Yisroelbrownstein@yahoo.com

YISROEL B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gilbert E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CLAUDIA L. 
Évaluation :
5

Moving day is always stressful. I really appreciated the service I received. The staff were helpful, efficient, friendly, knowledgeable - pretty much everything I wanted. And needed. Also, the website well designed and easy to navigate. Thanks everyone!!

MATTHEW S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Molly H. 
Évaluation :
5

The sales associate that helped me was very easy to work with and good at explaining everything.

Kelly L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARRETT H. 
Évaluation :
4

The staff was incredible! Christopher really helped me so much especially when for some reason the quote I had and showed was different from the system. Both Christopher and the other staff person (I can't think of his name but he was so helpful!) Were amazing and showed me everything and you could see they work hard and take care of the customers. One of the vans had a cracked side mirror and I asked to switch to one that didn't and they worked it out for me to do so! Overall excellent experience!!! Thank you! I will be back!

MADISON H. 
Évaluation :
3

The check in took forever the two times I had to reserve a truck in the past month.

ERICK R. 
Évaluation :
3

Location is great, great last minute availability. Checkout associate wasn't friendly at all. Rude, short, etc.

Neil R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN N. 
Évaluation :
4

Gentleman who assisted connecting trailer was amazing. So happy. Friendly.

Scott T. 
Évaluation :
2

Checkout process was not friendly at all. Attendant was very grumpy, not friendly, short, & not helpful. I get everyone has bad days, so maybe this was one of those. But, kindness goes a long way.

Neil R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL L. 
Évaluation :
5

Fantastic experience!!

MAURICE O. 
Évaluation :
5

Cute male attendant.

Jamal G.  |  Online Move In 
Évaluation :
5

The only small issue was that they were out of furniture pads to rent.

THOMAS M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MURITALA A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

sunja m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES K. 
Évaluation :
5

The two team members working (a Latina girl) and the cute white gut that was extremely knowledgeable, attentive and also hands on were able to find a scalable solution to a scheduling issue that I ran into. Thank you for the great service.

JAMAL G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BESMIR S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVIS S. 
Évaluation :
5

all good staff. Thanks

SUPATCHAYA T. 
Évaluation :
4

Vehicle needed oil change and looked like it's been like that for a while. Also the gas tank had no cap.

ERICK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luis P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY L. 
Évaluation :
5

Service was professional and pleasant.

CLARENCE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
2

I had ordered 2 dozen furniture pads, and they did not have them the day of my move. Very disappointing.

TROY P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANGELA K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cody G. 
Évaluation :
3

Wash and actually wipe down the interior of the cabs.

Brian L. 
Évaluation :
3

Wait times are typically long. My most recent visit was well timed and I had a short wait. The person at the desk was very helpful.

James C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIM N. 
Évaluation :
4

Counter service was average to start my rental - agent was busy talking to another employee the entire time they were helping me with my van rental. But location was very convenient, and check in process when I returned the vehicle was excellent.

Nancy W. 
Évaluation :
5

Excellent service. Plenty of needs for the move. Storage. Plenty of dollys. Carts. Everything u need is at this store.

LISA L. 
Évaluation :
5

When I picked up the guy who helped me (Jose) was super nice but when i returned the associate was extremely rude and seemed to be on a power trip.

Dana F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alanna M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIUS F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY L. 
Évaluation :
5

Rien

ANNA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley S. 
Évaluation :
5

Good service

MASSOUDI A. 
Évaluation :
1

I didn't recive my $50 back for not be able to pick up my equipment on SCHEDULE TIME.

Adrian L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN HUBLEY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelle P. 
Évaluation :
5

Thank you for your help!

Eliza D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin K. 
Évaluation :
3

Requested furniture pads and dolly weren't in truck. Left and had to return to location for the items. No apology or explanation given. Problem was resolved.

MICHAEL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DIONYSUS W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IAN U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MILOJKO L. 
Évaluation :
5

The service I received was great; I now love U Haul. I still hate moving, but love U Haul!! Thank you!!

MARC L.  |  Expérience générale 
Évaluation :
1

My debit card was double charged ...and manager on Irving park and Broadway in chicago ill wasnt giving me a call back as to what brought the double charge...he made it look like am nothing and it ain't a big deal even it came up that someone at u haul made a mistake for double charging me..at at now my $31,86 is still pending...

Jonathan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY B. 
Évaluation :
1

You overcharged. How does a $42 rental become over $250.00. HOW!!!

AARON T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve G. 
Évaluation :
2

Submitted my check out and a month later it has not been processed and after making calls to make sure this is taken care of all I’ve received have been pre lien notices and additional charges.

gustavo R.  |  Expérience générale 
Évaluation :
5

The staff were very helpful and friendly The facility is well maintained with easy access

VINCENT O.  |  Expérience générale 
Évaluation :
5

It was an easy and smooth transaction. Christopher was very personable, and answered all my questions in a professional manner. Location is very convenient for me. Merci.

Michelle A.  |  Premières impressions 
Évaluation :
1

If I could give a ZERO rating I would!!

Sean F.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth M.  |  Premières impressions 
Évaluation :
3

Wait time was inconvenient

Estelle F.  |  Premières impressions 
Évaluation :
4

The overall move-in experience has been great. Reserving online was a breeze and the storage unit was ready to go when I arrived at the facility. My storage unit has a few spider webs and a rusty hole in the ceiling but doesn't look like anything is leaking through it so it doesn't bother me that much. I would recommend this storage facility to a friend/family.

Lisette S.  |  Online Move In 
Évaluation :
5

I had a really great experience renting a storage unit. I wanted to see a unit before I signed up and the staff was so friendly and took the time to answer all of my questions. They let me know about deals that I wasn't aware of and made sure I got everything I needed. Excellent service à la clientèle.

natalie n.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUKE S.  |  Online Move In 
Évaluation :
5

Gentleman I worked with was beyond exceptional with service. Only downfall was that all the units of the size I wanted are taken so I had to go for a larger unit.

James C.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
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  • Icône de remorque
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    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

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  • Icône de conteneur de U-Box
    Conteneurs U-Box®

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  • Icône de fournitures de déménagement
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  • Icône d'attache de remorque
    Attaches de remorque

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  • Icône de propane
    Propane

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