Évaluations des clients U-Haul Moving & Storage of Utica
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Utica
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William M. le
One of the technicians there is named Trevor. I had a problem with my hitch coming in and he went to great lengths to help me out and did so graciously. It was very much appreciated.
Eric R. le
Found a half smoked joint and a bag of pot in the glove compartment. When brought to store managers return he just said. Sorry.
Jed J. le
the home office entered the transaction several times, with annoying text messages. They changed the time of the pickup from 7am to 10am. The local manager said that would change back to 7am. Home office (HO) then changed the pickup location to Herkimer, about 20-25 miles away from my local location. ? Why? I had to contact the local manager again and he changed the location back to the original location. Why did the HO change it if a change was not necessitated??? Triple crown earned, HO contacted me again. AGAIN, and changed the drop off location to a new site. I had no idea where this new site was. I had to contact the local manager again, AGAIN, to complain about that. He told me where it was, and since I actually learned where it was and it was only 4-5 blocks away from where I was going to drop it off originally, I rolled with the punches and actually dropped it off at that new location. HO continually tried to screw things up. I have had success with UHaul before and went to you first and scheduled the rental without going anywhere else. When Herkimer was scheduled for the drop off (2 days before the date) you don't know how close you came to losing the sale to another moving company. I stopped in to see the local UHaul manager and he immediately changed the pickup location back to his location. The miscommunication of the HO should be examined and terminated. They are counter productive to client service. That was a major negative in the whole experience. 2 days prior to my scheduled moving date, they injected concern on my part over a trucks availability (and they almost totally screwed up the local office sale). Once HO was eliminated from the process, everything went perfectly.
Bridget D. le
Truck was in poor shape. Brakes were bad and roof had a leak, which damaged my $800 sofa sectional. Sofa now has huge rust stains all over it. I contacted U-haul regarding the leak and was put off til the next day. I received a vouce message from the manager who thinks refunding my milage ($77) is compensation for the damage. I called wanting to speak to him directly, was told a message will be left. It's been a week, still no refund or return call. At this point, I will start using someone else and avoid uhaul entirely.
Jack O. le
Nothing great customer service
Maria C. le
Have a friendlier clerk. wasn't even greeted upon entering. He didn't look up, just kept working on whatever he was working on. It was like we were bothering him. Not welcoming at all. Even after we spent over $200 dollars and wanted to rent a unit.
John M. le
Brian was helpful and prompt in processing the final invoice. He was friendly and we chatted for a while about the area in which I live, as he had worked for U-Haul in my home area as well.
Jack O. le
Great service
Karen P. le
I am the wrong Karen Purdy. I emailed to say I was the wrong person and now you have sold her stuff without contacting her and I feel really bad. I tried phoning but emails still came to me.
Jason T. le
Brian, his nametag read Owner, was not overly friendly but he did extend the time I needed with the truck without complaint. The gentleman that checked me out at return was great and quickly corrected a billing error.
Rebecca M. le
Very knowledgeable, friendly, and efficient
Robert R. le
The manager Brian was very helpful and knowledgeable.
Karen B. le
Everything was great! Drop off was especially easy!
GERARD S. le
Clean inside the cab better
MARY H. le
We got off to a really horrible start. My references were contacted despite the fact that my payments were up to date. I received some really horrible communications from corporate.
Mark C. le
Everything was excellent. Can't think of anything to improve the experience!
Margaret R. le
The service was excellent and everyone we came in contact with was friendly. Worked out perfect!!! Highly recommend this U-Haul!!!
LAWRENCE S. le
Liked your old crew well enough until I had the pleasure of doing business with your site Manager, Brian Blair. Thank you Brian and Ray too, for U-Haul-Two of your best in my humble opinion.
Lucille L. le
wonderful experience..professional ,easy and fast..Brian was great in every way..thank you
Nelson O. le
The owner is great. Very knowledgeable and fast.
Laura R. le
Good
jeffrey j. le
No comment
Valerie T. le
I would first like to commend Brooklyn in Allentown PA for her excellent service and her competency in assisting me. The other 11 were lacking product knowledge and kept transferring me.
Massiel R. le
We found mouse droppings in a lot of our furniture. We also came back home with mouses inside our belongings. Horrible experience.
Bethany S. le
Great service
Linda S. le
Brian handled my storage unit rental efficiently and provided exceptional customer service.
Robert R. le
Staff was very professional and helpful
Debra P. le
Brian and all the employees were extremely helpful and personable. It was a great experience. Thanks to all at Uhaul in Utica, NY for all your help.
Alex M. le
It went really smoothly.
DONNA A. le
Only 1 card key given
Timothy D. le
Both the service rep and the gentleman who inspected my rental return were very busy but they handled my business with the utmost courtesy and professionalism.
sandra l. le
They was very nice and helpful
Tina O. le
Overall great experience
Xavier K. le
The owner is really involved and give you everything you need to enjoy your experience.
Anita S. le
Wonderful,hardworking staff.
todd m. le
They were wonderful to work with and they were understanding to what I was going through. Thank you!
CARLO G. le
Staff was very helpful —during the bitter cold weather when the lock on my trailer froze they immediately assisted to remedy the problem
Robert B. le
The manager, Brian, was extremely knowledgeable, friendly and helpful.
Frank S. le
Excellent customer service.
Craig B. le
Friendly staff, storage unit was clean.
Douglas H. le
Brian refused to issue a prorated refund for the additional week I had secured the unit for. All of my items were damp and some were even wet and the insulation in the ceiling was ripped.
Taylor M. le
Great experience with storage. Brian, the manager, was very helpful!! Thank you!
Michael K. le
Everyone I had the pleasure of dealing with was professional and determined to get me on my way.
Chistopher M. le
Great customer service. Kind and helpful.
Zuleika B. le
They should be cleaner since the storage when I went to take out my furniture had urine and mouse nests in my belongings and damage I had to throw things I would not recommend it to anyone
Nicholas F. le
.
Ryan M. le
The owner/ general manager was extremely rude, and this is not the first time I’ve experienced this or heard of him being rude, Brian Blair is his name.
Xavier K. le
Owner was friendly, patient and thorough. Great experience.
MARK S. le
The main gate was broken at the time, so the facility was not secure. Customer service was great!!
Debbie S. le
Everything was great,uhaul good condition,customer service was excellent thank you Brian.
Shari D. le
staff were very helpful and facility and vehicles were clean.
Ken B. le
Awesome great service
BETTY T. le
they were good
MARK S. le
great customer service. Everything was ready for me as scheduled. I would return and use them again
Stephen H. le
The only problem I had was when I moved out I notified the call center but the message evidently didn’t get to the facility since they sent me a notice that the rent was past due.
Kimberly W. le
Hello the first person I talk to was very nice , however when I called to change my dates, the lady that I talk to was very rude she even laughed @ me cause I was unsure about the date until I looked
Paul s. le
Brian Blair and Angel and Jarod and Will were always very helpful. They're a truly asset to your company and to the Utica facility.
michelle H. le
Very happy with all service from them
Elizabeth T. le
My unit had mouse feces all over my storage totes.The associate at the desk said he couldn’t help me,he said I’d have to wait for his helper to help me.He then decided he could help me.
Andrew C. le
Storage service met our needs. Staff was helpful and friendly. Rate was competitive, though reduced rates for longer storage periods would be welcome. Gate was inoperable for a while but was fixed.
Jessica C. le
Great experience! The staff was very helpful! I definitely recommend this U-Haul storage facility.
DE BAO X. le
Mice inside of the storage. Saw a lot of mouse poos. Outside of the storage, the environment could be better.