Le client n'a pas laissé de commentaire.Robert M.
Customer Reviews for U-Haul Moving & Storage of Utica
Pour nous contacter
Utica, NY 13502
(Rt 8 & 12S Chenango Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Give us a heads up that trailer makes alot of noise when there is nothing in it was scaryTeresa H.
Quick/Simple Trailer Rental, worked great and I'll likely use again.Nathan R.
Le client n'a pas laissé de commentaire.Steven L.
Excellent customer service!!Keith A.
Le client n'a pas laissé de commentaire.Laura Y.
Le client n'a pas laissé de commentaire.Carmen P.
Le client n'a pas laissé de commentaire.Richard T.
Great staff!!Daniel B.
The guy at the counter talks to you like he owns you. If he were my employee his ass would be fired.Curtis A.
Le client n'a pas laissé de commentaire.KELLI B.
Le client n'a pas laissé de commentaire.Ken B.
Your express return for after hours drop offs never works. I can never load pictures so I can't get pass stage 2 of return processheath C.
Tried using the online app for the return process and it did not work. Person who helped me was greatJames C.
Chad assisted me and was the best U-Haul employee I have dealt with in all my dealings with U-Haul. He is an asset to the company.William H.
Le client n'a pas laissé de commentaire.Rich E.
Stop stealing peoples moneySean M.
Great service very pleased thanks!David P.
Check drop box before calling to say truck wasnt turned inIrma V.
The early check in on the computer was not user friendly I had to upload my driver's license photo 10 times and then I didn't think it worked and all of a sudden it just worked but it was frustratingJanine J.
Le client n'a pas laissé de commentaire.robert E.
Nothing, overall a great experience.Michael C.
Le client n'a pas laissé de commentaire.William C.
Le client n'a pas laissé de commentaire.DAVIDR S.
After a check in process and inspection, the trailer was OK'd and I went on my way. Very simple and easy. It made moving all the way from Florida to upstate New York very nice. Merci.JEFFREY M.
Le client n'a pas laissé de commentaire.Raymond K.
Le client n'a pas laissé de commentaire.Nicolas S.
Very friendly and helpful folks! Will return again.David D.
Salesman was so professional and. helpful.Susan H.
Le client n'a pas laissé de commentaire.Kenneth L.
Truck was not received with 1/2 tank of gas, sounded like it had an exhaust leak, and the overhead door was almost impossible to open or close. No discount offered for returning it with more gas than I received it.Scott E.
Le client n'a pas laissé de commentaire.Ronald R.
Le client n'a pas laissé de commentaire.Dominica A. | Premières impressions
Le client n'a pas laissé de commentaire.Diana T.
Le client n'a pas laissé de commentaire.Ava E.
Not much. From on-line reservation to pick-up to return all went smoothly. Agent knowledgeable and friendly. All good, thank you Fredfred B.
Le client n'a pas laissé de commentaire.Nicole C.
Le client n'a pas laissé de commentaire.JULIE S.
Le client n'a pas laissé de commentaire.LaShane P. | Premières impressions
Le client n'a pas laissé de commentaire.alisha K.
Le client n'a pas laissé de commentaire.peter F.
Le client n'a pas laissé de commentaire.dan H.
Le client n'a pas laissé de commentaire.Kathleen K. | Premières impressions
It worked out good. We appreciate your help. Merci.Eugene C.
Le client n'a pas laissé de commentaire.Debra C.
Always have good luck with your location (40) yearsFredrick D.
Very helpfulROBERT K.
Le client n'a pas laissé de commentaire.ROBERT K.
Le client n'a pas laissé de commentaire.Kyle P.
Le client n'a pas laissé de commentaire.MICHELLE V.
Le client n'a pas laissé de commentaire.William P.
Thanks for the 20 years or so I have had a storage unit with you. Even though management has changed numerous times, the staff was always courteous and friendly. My company has decided to terminate our use of storage needs or otherwise I would have remained a customer.CHRISTOPHER C. | Expérience générale
Management has poor attitude makes you feel unwelcome especially if you’re from out of state they have no respect for anyone who comes into the store they feel that they must take your blood in order for you to have a walker there they have no sense of hospitality and I will never ever purchase anything from the store let alone use anything with the U-Haul name tag on it there’s nothing that they can do or say that will change my mindJonathan A. | Expérience générale
Le client n'a pas laissé de commentaire.Jason E.
Le client n'a pas laissé de commentaire.Sue B.
Le client n'a pas laissé de commentaire.carissa K.
Le client n'a pas laissé de commentaire.VLADIMIR B.
Le client n'a pas laissé de commentaire.Robert H.
Le client n'a pas laissé de commentaire.Christopher M.
Le client n'a pas laissé de commentaire.RENEE ALPHA B.
Le client n'a pas laissé de commentaire.DAVIDR S.
Le client n'a pas laissé de commentaire.Lucas S.
It was great...everything was good.. Thank You. MR.FELIX LOVERRO JR.FELIXJ III L.
Everything went wellROBERTCHARLES S.
Possibly have more vehicles in stock. I get it it was the weekend they might have all been out. there might be a ton of alert in the week and just so happened that there was barely under there when I was there.Lucas C.
we use this location often and always find it more than satisfactory.JOHNRAYMOND JR K.
Staff was amazing!Autumn C.
Le client n'a pas laissé de commentaire.SUSANMARIE P.
Always check your milesFred M.
Le client n'a pas laissé de commentaire.Sheryl W.
I'm grateful!Musco M.
Needs a good tune up burning up gas and skipping badFREDERICK G M.
Great customer service and equipmentDENICE J C.
Le client n'a pas laissé de commentaire.DOUGLAS J.
Le client n'a pas laissé de commentaire.ARIEL G. | Premières impressions
Chad, was very helpful on all our concerns. We will be renting the trailer again. ThankyouSUSANMARIE P.
Le client n'a pas laissé de commentaire.NICOLEYOLANDA P. | Premières impressions
Le client n'a pas laissé de commentaire.Colin M.
Le client n'a pas laissé de commentaire.STEVEN PAUL H.
Le client n'a pas laissé de commentaire.Elvis M.
Le client n'a pas laissé de commentaire.BONNIEM C.
Staff was great and did a very good job.ANTHONYTHOMAS L.
Le client n'a pas laissé de commentaire.Letisha F.
Removing the snow/ice from the windshield prior to rental would be helpful and appreciated. Otherwise, good experience.TIMOTHYPAUL F.
I went to the Lomond place in Utica NY an Damon an his supervisor really helped me out on the days that I had to use their vehicle they accommodated me so much I felt like they moved me. I would recommend them for all aspects of movingSHATIQUATARSUANA M.
It was a great experience. We would recommend your store to everyone. We will be back.OWENPAUL JR D.
Le client n'a pas laissé de commentaire.DALEROBERT V.
Complimentary hot chocolate, coffee and tea.Kathleen G.
Nice to have a secure place to leave some belongings for a short period of time. People are friendly and knowledgeable.DONNA R. | Premières impressions
Le client n'a pas laissé de commentaire.DAVIDB C.
Let customers know to avoid tolls when they are renting and taking the Thruway with the tollsMICHAELANGELO ED S.
Le client n'a pas laissé de commentaire.DANIELJ W.
Le client n'a pas laissé de commentaire.JORDAND E.
Le client n'a pas laissé de commentaire.Jennifer S.
i picked up the largest size trailer from this location. it had to be cleaned inside after it was picked up. four clearance lights were not working (1 light was fixed while i waited). the Passenger side fender was falling off. overall this trailer needed proper repairs before i picked it up.JOHN M.
Le client n'a pas laissé de commentaire.BARBARA B.
Everything was fine. Truck served it's purpose and I got my stuff moved.Kyle R.
Le client n'a pas laissé de commentaire.Diana D.
Le client n'a pas laissé de commentaire.CHRISTINEEMILY F.
Le client n'a pas laissé de commentaire.Frederick D. | Premières impressions
Great customer service!!!!!!!!GAETANO L.
Le client n'a pas laissé de commentaire.ROYR B.
Le client n'a pas laissé de commentaire.Jennifer M.
Le client n'a pas laissé de commentaire.DONALD WILLIAM A.
Le client n'a pas laissé de commentaire.Kathleen O.
Le client n'a pas laissé de commentaire.MICHAELR Q.
Always a great experience. Great staff. Very knowledgeable and helpfulMAURICEMICHAEL S.
No suggestions! All went well and I was pleased with the equipment I rented. Great experience!Deborah F.
Le client n'a pas laissé de commentaire.ZACHARYRYAN T.
Le client n'a pas laissé de commentaire.Roberta B. | Premières impressions
Everyone when I checked in and out were outstanding and extremely helpful. Thanks Ladies and Gents!John R. | Expérience générale
The place is well maintained and staff are great. I have used this place in the past a couple of times for an extended period and they always did a great job maintaining the facility etc. Excellent!!!!!Louis C. | Expérience générale
1. The unit I rented had a rodent issue - when moving out of the unit there was rodent dung everywhere. We found multiple boxes which had holes chewed in them along with the items in the boxes. We also found dead rodent carcasses among our possessions. Finally there was an ant nest that was under one of the boxes that we disturbed and ants were everywhere - frankly it was all disgusting. 2. The unit leaked on to my possessions - very irritating. 3. The lock slide on the unit was very difficult to slide open and closed. 4. When we came to visit once there was a uhaul lock placed on our unit - we reported it to the office and they were not very courteous in correcting their mistake. 5. Once we visited when there was a fair amount of snow on the ground and their snow removal was inadequate - we had to climb over a snow pile at the garage door to get in the unit.Richard P. | Expérience générale
Mr. Blair is a very helpful guy.Allen S. | Expérience générale
I've used storage facilities for various reasons in the past. None as clean and well organized as this location. The move was not organized until the day before. This was the only location with both the truck size and storage room in the area (end of the month). Everything was smooth as silk. Brad was a great help and made the whole process easy. Thanks Brad.John R. | Premières impressions
I received water damage in my unit. The day I found out I asked for some assistance and was handed a roll of packing tape to patch the hole in the ceiling as there was no one able to help. I needed to follow up with phone calls to get my issue resolved. You general manager Brian is very unprofessional.NORA S. | Expérience générale
Le client n'a pas laissé de commentaire.Erica H. | Online Move In
The gentleman was very helpful and courteous. Explained everything and was very professionalAlbina R. | Premières impressions
After looking over the amount of furniture I need to store I realized that I needed a larger unit. The office personal was very accommodating canceling the unit. I would definitely recommend using this UHaul site.Virginia S. | Expérience générale
Auto pay was set up and yet still got late charges for having it set up on auto pay also to get a hold of anyone I’d have to be on hold for at least 30 minutes my unit I had to fight to get it open and closed and and tons of mice poop on my stuff once I took it outJohn D. | Expérience générale
staff always pleasant and helpfulCHARLES L. | Expérience générale
Le client n'a pas laissé de commentaire.Stephen S. | Premières impressions
I moved out on the 7\12\21 and I payed in full this month and didn't get any thing back from them and wan i move out of storage it was so much mice poop all in my stuff and my couch was full of mice poop and pee I'm not happy at all and i asked the guys in the office if i can get something back from my storage that i pay on time ever month and they told me to call the 1800 number and i call and know answers. To see if i can get something back because i payed for the month of July but i moved all my stuff out on the 12 of July 2021 and i made sure the storage was clean out and sweep all out clean my number is 680-219-3520Candy F. | Expérience générale
I especially liked the friendliness and helpless of the staff. They were great. I never rented a storage unit before but this was a very pleasant experience and I would gladly recommend uhaul to friends and clients.Dominick P. | Expérience générale
Le client n'a pas laissé de commentaire.NORA S. | Premières impressions
Le client n'a pas laissé de commentaire.Kirk B. | Expérience générale
The entrance door the door Larry goes into the railings to go up our worn down had trouble with it sticking other than that no experience was excellentFrank R. | Premières impressions
The Manager Brian Blair and his team were all nice friendly and all so very helpful also the team members will work with you with your payments schedules if your on a fixed income like I was Thank You Brian and your team that treated me with kindness as a customer and not a number Sincerely Elizabeth RussellElizabeth R. | Expérience générale
Le client n'a pas laissé de commentaire.CARLA G. | Expérience générale
Le client n'a pas laissé de commentaire.Laura R. | Premières impressions
Le client n'a pas laissé de commentaire.Gregory P. | Expérience générale
Thanks it worked perfectly.James H. | Online Move In
Le client n'a pas laissé de commentaire.John H. | Expérience générale
Really professional, thanksJose A. | Expérience générale
Le client n'a pas laissé de commentaire.Dominick P. | Premières impressions
The manager, Brian, was extremely helpful, courteous, and easy to contact. I found dealing with the National U-Haul phone line very frustrating and horrible but got excellent assistance by speaking directly to Brian.Olivia H. | Expérience générale
Le client n'a pas laissé de commentaire.Tracy R. | Expérience générale
Le client n'a pas laissé de commentaire.anthony m. | Expérience générale
Le client n'a pas laissé de commentaire.Sarah K. | Premières impressions
Very easy to work with. I had to bring some furniture from PA to settle an estate and store it for a few months. I hired a truck and movers through U haul it was a smooth trip with no problems.William Q. | Premières impressions
Le client n'a pas laissé de commentaire.Frank R. | Expérience générale
The facility is very nice. The workers were knowledgeable and friendly. The online sign up was easy. The gated system is difficult. Our access code only worked twice and the card only works sometimes. I don't like that once you are in there is no way out without the card. I get trying to monitor coming and going but it is scary to not be able to get out quickly as needed. Also, the card thinks we are checking in when we are checking out and vice versa. The machine to check you out the display is broken. We have a hard time driving out. We either have to go off the pavement to the grass or if you go the other way we have to do a several point turn to line up with the exit gate.Chad L. | Online Move In
Le client n'a pas laissé de commentaire.Nicole H. | Expérience générale
Le client n'a pas laissé de commentaire.Matthew G. | Premières impressions
Le client n'a pas laissé de commentaire.Rebecca W. | Online Move In
Le client n'a pas laissé de commentaire.Scott G. | Expérience générale
I was impressed with the helpfulness of the staff and was happy that even in very severe rain my possessions stayed safe and dry.Jeanette C. | Expérience générale
Le client n'a pas laissé de commentaire.Cheryl T. | Expérience générale
Le client n'a pas laissé de commentaire.Katrinka D. | Premières impressions
Great service great outside units just wondering one thing is there 24 hour access to the units outsideManuel C. | Online Move In
Le client n'a pas laissé de commentaire.Aleksandr b. | Expérience générale
The manager at the Utica branch on Lomond Road - Brian - absolutely ruined our experience. We've had a very stressful time having to move abruptly due to a delay in our house closing from Covid-19. Therefore we rented multiple trucks (4) and also 2 storage units. All - in - all we've spent A LOT of money at the location over the past 2 months. We dealt with Brian a couple of the times and he always had an attitude and was not friendly. One of the times - we had to get into the office (which was difficult due to work hours) and we popped in real quick 10 minutes before closing. We just had a simple question and Brian, legitamately yelled and was upset because they were about to close. He made us feel bad for stopping in and bothering him so close to close. We apologized for it being so close to 7pm, and his reply was an eyeroll while saying, "yeah whatever." We immediately rented a truck / trailer from another company and emptied our storage units. We will not be back - which is such a shame because we've got A LOT more moving to do over the next few months. Very disappointed.Ashley Z. | Expérience générale
Le client n'a pas laissé de commentaire.Justin L. | Premières impressions
The bonus of having a free month with my van rental made it a tremendous value for the dollar and I have already recommended your services to friends. Your staff was always friendly and helpful. Accessing my unit was easy and convenient.Linda F. | Expérience générale
Le client n'a pas laissé de commentaire.Linda F. | Premières impressions
Items stolen from lockers. Insecure. Gates broken for months at a time cameras useless.KAREN W. | Expérience générale
Le client n'a pas laissé de commentaire.Scott G. | Premières impressions
The storage unit itself is nice, however the customer service was very poor. Both gentleman we dealt with in Utica were complaining of their days. We were just trying to get our storage unit.Vanessa J. | Premières impressions
Brian Blair was an excellent Facility Manager. When he took over the Utica Lomond Ave. Facility things really Improved. Because of Mr. Blair I would be happy to recommend the Utica U-Haul to anyone.Robert S. | Expérience générale
The manager and staff were polite, professional and extremely helpful!Philip O. | Expérience générale
Many mice were coming from my boxes with a lot of damage to my belongings. There animals ate the boxes with many holes noted and damages to the clothes. The smell is horrific. I had to pay 3 peoplePierre H. | Expérience générale
N/aJennifer D. | Expérience générale
Brian and Ray are great! Remember them when you're looking to promote from within; they both deserve it! Fantastic Customer Service!Barbara B. | Expérience générale
Great serviceJack O. | Expérience générale
I am the wrong Karen Purdy. I emailed to say I was the wrong person and now you have sold her stuff without contacting her and I feel really bad. I tried phoning but emails still came to me.Karen P. | Expérience générale
Very knowledgeable, friendly, and efficientRebecca M. | Premières impressions
The manager Brian was very helpful and knowledgeable.Robert R. | Expérience générale
We got off to a really horrible start. My references were contacted despite the fact that my payments were up to date. I received some really horrible communications from corporate.MARY H. | Expérience générale
wonderful experience..professional ,easy and fast..Brian was great in every way..thank youLucille L. | Premières impressions
The owner is great. Very knowledgeable and fast.Nelson O. | Premières impressions
BienLaura R. | Expérience générale
No commentjeffrey j. | Expérience générale
I would first like to commend Brooklyn in Allentown PA for her excellent service and her competency in assisting me. The other 11 were lacking product knowledge and kept transferring me.Valerie T. | Premières impressions
We found mouse droppings in a lot of our furniture. We also came back home with mouses inside our belongings. Horrible experience.Massiel R. | Expérience générale
Great serviceBethany S. | Expérience générale
Brian handled my storage unit rental efficiently and provided exceptional customer service.Linda S. | Premières impressions
Staff was very professional and helpfulRobert R. | Premières impressions
Brian and all the employees were extremely helpful and personable. It was a great experience. Thanks to all at Uhaul in Utica, NY for all your help.Debra P. | Expérience générale
It went really smoothly.Alex M. | Premières impressions
Only 1 card key givenDONNA A. | Expérience générale
Both the service rep and the gentleman who inspected my rental return were very busy but they handled my business with the utmost courtesy and professionalism.Timothy D. | Premières impressions
They was very nice and helpfulsandra l. | Expérience générale
Overall great experienceTina O. | Expérience générale
The owner is really involved and give you everything you need to enjoy your experience.Xavier K. | Expérience générale
Wonderful,hardworking staff.Anita S. | Expérience générale
They were wonderful to work with and they were understanding to what I was going through. Merci.todd m. | Expérience générale
Staff was very helpful —during the bitter cold weather when the lock on my trailer froze they immediately assisted to remedy the problemCARLO G. | Expérience générale
The manager, Brian, was extremely knowledgeable, friendly and helpful.Robert B. | Expérience générale
Excellent customer service.Frank S. | Expérience générale
Friendly staff, storage unit was clean.Craig B. | Premières impressions
Brian refused to issue a prorated refund for the additional week I had secured the unit for. All of my items were damp and some were even wet and the insulation in the ceiling was ripped.Douglas H. | Expérience générale
Great experience with storage. Brian, the manager, was very helpful!! Thank you!Taylor M. | Expérience générale
Everyone I had the pleasure of dealing with was professional and determined to get me on my way.Michael K. | Expérience générale
Great customer service. Kind and helpful.Chistopher M. | Expérience générale
They should be cleaner since the storage when I went to take out my furniture had urine and mouse nests in my belongings and damage I had to throw things I would not recommend it to anyoneZuleika B. | Expérience générale
.Nicholas F. | Réservation
The owner/ general manager was extremely rude, and this is not the first time I’ve experienced this or heard of him being rude, Brian Blair is his name.Ryan M. | Réservation
Owner was friendly, patient and thorough. Great experience.Xavier K. | Réservation
The main gate was broken at the time, so the facility was not secure. Customer service was great!!MARK S. | Expérience générale
Everything was great,uhaul good condition,customer service was excellent thank you Brian.Debbie S. | Réservation
staff were very helpful and facility and vehicles were clean.Shari D. | Expérience générale
Awesome great serviceKen B. | Réservation
they were goodBETTY T. | Réservation
great customer service. Everything was ready for me as scheduled. I would return and use them againMARK S. | Réservation
The only problem I had was when I moved out I notified the call center but the message evidently didn’t get to the facility since they sent me a notice that the rent was past due.Stephen H. | Expérience générale
Hello the first person I talk to was very nice , however when I called to change my dates, the lady that I talk to was very rude she even laughed @ me cause I was unsure about the date until I lookedKimberly W. | Réservation
Brian Blair and Angel and Jarod and Will were always very helpful. They're a truly asset to your company and to the Utica facility.Paul s. | Expérience générale
Very happy with all service from themmichelle H. | Réservation
My unit had mouse feces all over my storage totes.The associate at the desk said he couldn’t help me,he said I’d have to wait for his helper to help me.He then decided he could help me.Elizabeth T. | Expérience générale
Storage service met our needs. Staff was helpful and friendly. Rate was competitive, though reduced rates for longer storage periods would be welcome. Gate was inoperable for a while but was fixed.Andrew C. | Expérience générale
Great experience! The staff was very helpful! I definitely recommend this U-Haul storage facility.Jessica C. | Expérience générale
Mice inside of the storage. Saw a lot of mouse poos. Outside of the storage, the environment could be better.DE BAO X. | Expérience générale
Services supplémentaires à cet emplacement
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Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
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Nous offrons la plus grande sélection de l'industrie!