Évaluations des clients U-Haul Moving & Storage of Utica
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Utica
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Andrew C. le
Second time in a few months of having to do one way rentals, one ending in Michigan, one Itica NY. Both experiences were excellent at pick up and drop off. Will continue with U-haul.
Philip O. le
The manager and staff were polite, professional and extremely helpful!
Scott T. le
Linda took my call - AMAZING listening and service. Absolutely perfect.
Renee B. le
None
George M. le
Very busy for a one man operation, give him a bonus to keep him serving your U-Haul customers. He handled everyone and everyone’s needs systematically, makes for a long day. George
Jason G. le
Fast and easy! Helpful and friendly staff! Great prices.
James S. le
Smooth rental, courteous staff when picking up and dropping off, and very accommodating when extra time was requested.
Kenneth H. le
Welcomed and and had whatever I needed!
Brian H. le
Totally positive experience...customer service was outstanding.
Steve M. le
THANK YOU droped trailer off and had no problems
brian H. le
Great service
John F. le
Just keep on doing what you’re doing.
Troy S. le
Some how the price I came up with on the website I thought was lower than what I paid. But the counter person just had the attitude of NOI I'm right.... wasn't alot different so I just said ok and signed.
Theresa L. le
Excellent service! Thank you to manager Brian. He did a great job! His other men were great! Service great. Everyone was amazingly nice and helpful during a very stressful time of moving for me.
Jack O. le
Great service and in and out fast
Pierre H. le
Many mice were coming from my boxes with a lot of damage to my belongings. There animals ate the boxes with many holes noted and damages to the clothes. The smell is horrific. I had to pay 3 people
Michael K. le
Better customer service.
Erika G. le
It was my first time using Uhaul, and the guy did his job quickly and efficiently, but there was nothing about my experience that made it personalized.
Douglas S. le
Everything went very smoothly and was fine.
Ed W. le
They are a excilint place to deal with thank you
Kevin E. le
The Customer service gentleman at this location was hateful and took his hangover out on my family and I. Not pleased with him.@&$!?@
Bryan M. le
Great place
Edward N. le
Great manager best experience I had so far with U-Haul !and I’ve been renting U-hauls for over 8 years.
Stephen G. le
Did the online reservation and the after hours checkout...everything was very smooth and efficient.
Jennifer D. le
N/a
DAVID R. le
This was my first experience renting a enclosed trailer, and I was very satisfied with this U-Haul dealer!
Rhonda M. le
I have no complaints everyone were very pleasant experience no problem,communication was very clear that's the number one key thing in a company having a great(communication)with customers thANK you for making it possible.
Christy M. le
The technological solutions utilized makes the entire process so incredibly easy, 3rd rental in 5 months! I'll definitely be back.
Michael P. le
My son & Me & about 5 other customers witnessed a black male employee arguing with a customer calling the customer filthy dirty names and physically threatening him. Supposedly he was terminated by the manager. I hope so because what I witnessed is considered harassment under New York state law. That customer should have called the Utica Police, that's what a spectacle was made. The manager attempted several times to quiet the unruly and disrespectful employee. Do not hold the manager responsible he tried. The customer that was being verbally abused spoke in a calm and civilized manner not using any swear words or disparaging remarks and the rude employee just kept going at it. After the employee was fired he came back through told the customer he had been fired because of him and said I'll be seeing you on the outside. That is a threat. When I returned the van that I had rented there was another black male working and the same customer who had been abused earlier was still there. Now the second black male that was working was sticking up for the first black male who was terminated telling the customer that he was wrong in the whole situation. It seems to me that you may need to do a house cleaning of the U-Haul staff. The vehicle I rented was fine. ??
Barbara B. le
Brian and Ray are great! Remember them when you’re looking to promote from within; they both deserve it! Fantastic Customer Service!
Rick W. le
Fast and friendly check in. Nice job!
Linda F. le
They were most helpful and made an emotional move much easier to deal with.
Carol M. le
Awesome experience
Patrick M. le
No reason the inside cab of the vehicle should be this dirty. I have rented plenty of cargo vans in the past and never remembered them being so filthy. You should take 10 minutes after receiving a vehicle back and clean them. The van doesn't look like it has ever been cleaned.
Bill T. le
The location on both ends ( pick up and drop off ) where fine. The service at the 866 number sucks . Three times in the last month I’ve rented a truck and every time I used the 866 reservation number I had nothing less then a run around . Very poor service from a big company very poor . If anyone really wants to call me I would be happy to explain. But the way I was treated I would not hold my breath. Next time I will use a company that is a little easier to work with. Thank and I’m not using U-Haul again
richard L. le
I had to reschedule my pickup day due to weather. They we very accommodating. This is my fifth or sixth time I have reserved a truck I will use them again next year.
Barbara B. le
I made many moves over the last1-1/2,and Brian has waited on me every time. It’s like a one-man show. He works so hard with lines of people and doesn’t rush anyone. He deserves recognition for the efforts he does to represent your company to the highest standards. I hope someone reads these reviews and gives him the highest honors you award your employees.
Bill T. le
The pick up locations and drop off location are always a good experience. The issue I have is trying to get the vehicle at the closest location . When I have to call for help other then the pick up location I get little to no help . Not very user friendly and not very understanding . I have one more trip coming up and hope I never have to call for assistance again Thanks
Ralph L. le
Nothing they were great
Darwin R. le
nothing
David I. le
The employee I dealt with was very friendly. However I phoned them in the morning to tell them I would be late. He said ok and thanked me for informing them. I was not told I would be charged an extra day for dropping off later in the day - this was told to me when I dropped it off. The employee was helpful but it seems like maybe a company policy he had no control of. I did not leave happy having to spend another days worth and did not know. I would have simply picked up the uhual later in the day yesterday. I left feeling I lost $60.
Scott H. le
Everything was great. Cant think of any thing to improve the experience.
Carl K. le
great service both at pick up and return
ken M. le
The person that took care of my rental I believe his name is Brain did a great job. This is the second time I have rented there and would go back again no question. If it is not broken don’t fix it I believe is what they say.
John T. le
The cab was not cleaned properly. I had a Snapple bottle roll forward under my pedals during the drive which was scary. Everything worked out though. People there are friendly and helpful.
William M. le
One of the technicians there is named Trevor. I had a problem with my hitch coming in and he went to great lengths to help me out and did so graciously. It was very much appreciated.
Eric R. le
Found a half smoked joint and a bag of pot in the glove compartment. When brought to store managers return he just said. Sorry.
Jed J. le
the home office entered the transaction several times, with annoying text messages. They changed the time of the pickup from 7am to 10am. The local manager said that would change back to 7am. Home office (HO) then changed the pickup location to Herkimer, about 20-25 miles away from my local location. ? Why? I had to contact the local manager again and he changed the location back to the original location. Why did the HO change it if a change was not necessitated??? Triple crown earned, HO contacted me again. AGAIN, and changed the drop off location to a new site. I had no idea where this new site was. I had to contact the local manager again, AGAIN, to complain about that. He told me where it was, and since I actually learned where it was and it was only 4-5 blocks away from where I was going to drop it off originally, I rolled with the punches and actually dropped it off at that new location. HO continually tried to screw things up. I have had success with UHaul before and went to you first and scheduled the rental without going anywhere else. When Herkimer was scheduled for the drop off (2 days before the date) you don't know how close you came to losing the sale to another moving company. I stopped in to see the local UHaul manager and he immediately changed the pickup location back to his location. The miscommunication of the HO should be examined and terminated. They are counter productive to client service. That was a major negative in the whole experience. 2 days prior to my scheduled moving date, they injected concern on my part over a trucks availability (and they almost totally screwed up the local office sale). Once HO was eliminated from the process, everything went perfectly.
Bridget D. le
Truck was in poor shape. Brakes were bad and roof had a leak, which damaged my $800 sofa sectional. Sofa now has huge rust stains all over it. I contacted U-haul regarding the leak and was put off til the next day. I received a vouce message from the manager who thinks refunding my milage ($77) is compensation for the damage. I called wanting to speak to him directly, was told a message will be left. It's been a week, still no refund or return call. At this point, I will start using someone else and avoid uhaul entirely.
Jack O. le
Nothing great customer service
Maria C. le
Have a friendlier clerk. wasn't even greeted upon entering. He didn't look up, just kept working on whatever he was working on. It was like we were bothering him. Not welcoming at all. Even after we spent over $200 dollars and wanted to rent a unit.
John M. le
Brian was helpful and prompt in processing the final invoice. He was friendly and we chatted for a while about the area in which I live, as he had worked for U-Haul in my home area as well.
Jack O. le
Great service
Karen P. le
I am the wrong Karen Purdy. I emailed to say I was the wrong person and now you have sold her stuff without contacting her and I feel really bad. I tried phoning but emails still came to me.
Jason T. le
Brian, his nametag read Owner, was not overly friendly but he did extend the time I needed with the truck without complaint. The gentleman that checked me out at return was great and quickly corrected a billing error.
Rebecca M. le
Very knowledgeable, friendly, and efficient
Robert R. le
The manager Brian was very helpful and knowledgeable.
Karen B. le
Everything was great! Drop off was especially easy!
MARY H. le
We got off to a really horrible start. My references were contacted despite the fact that my payments were up to date. I received some really horrible communications from corporate.
Lucille L. le
wonderful experience..professional ,easy and fast..Brian was great in every way..thank you
Nelson O. le
The owner is great. Very knowledgeable and fast.
Laura R. le
Good
jeffrey j. le
No comment
Valerie T. le
I would first like to commend Brooklyn in Allentown PA for her excellent service and her competency in assisting me. The other 11 were lacking product knowledge and kept transferring me.
Massiel R. le
We found mouse droppings in a lot of our furniture. We also came back home with mouses inside our belongings. Horrible experience.
Bethany S. le
Great service
Linda S. le
Brian handled my storage unit rental efficiently and provided exceptional customer service.
Robert R. le
Staff was very professional and helpful
Debra P. le
Brian and all the employees were extremely helpful and personable. It was a great experience. Thanks to all at Uhaul in Utica, NY for all your help.
Alex M. le
It went really smoothly.
DONNA A. le
Only 1 card key given
Timothy D. le
Both the service rep and the gentleman who inspected my rental return were very busy but they handled my business with the utmost courtesy and professionalism.
sandra l. le
They was very nice and helpful
Tina O. le
Overall great experience
Xavier K. le
The owner is really involved and give you everything you need to enjoy your experience.
Anita S. le
Wonderful,hardworking staff.
todd m. le
They were wonderful to work with and they were understanding to what I was going through. Thank you!
CARLO G. le
Staff was very helpful —during the bitter cold weather when the lock on my trailer froze they immediately assisted to remedy the problem
Robert B. le
The manager, Brian, was extremely knowledgeable, friendly and helpful.
Frank S. le
Excellent customer service.
Craig B. le
Friendly staff, storage unit was clean.
Douglas H. le
Brian refused to issue a prorated refund for the additional week I had secured the unit for. All of my items were damp and some were even wet and the insulation in the ceiling was ripped.
Taylor M. le
Great experience with storage. Brian, the manager, was very helpful!! Thank you!
Michael K. le
Everyone I had the pleasure of dealing with was professional and determined to get me on my way.
Chistopher M. le
Great customer service. Kind and helpful.
Zuleika B. le
They should be cleaner since the storage when I went to take out my furniture had urine and mouse nests in my belongings and damage I had to throw things I would not recommend it to anyone
Nicholas F. le
.
Ryan M. le
The owner/ general manager was extremely rude, and this is not the first time I’ve experienced this or heard of him being rude, Brian Blair is his name.
Xavier K. le
Owner was friendly, patient and thorough. Great experience.
MARK S. le
The main gate was broken at the time, so the facility was not secure. Customer service was great!!
Debbie S. le
Everything was great,uhaul good condition,customer service was excellent thank you Brian.
Shari D. le
staff were very helpful and facility and vehicles were clean.
Ken B. le
Awesome great service
BETTY T. le
they were good
MARK S. le
great customer service. Everything was ready for me as scheduled. I would return and use them again
Stephen H. le
The only problem I had was when I moved out I notified the call center but the message evidently didn’t get to the facility since they sent me a notice that the rent was past due.
Kimberly W. le
Hello the first person I talk to was very nice , however when I called to change my dates, the lady that I talk to was very rude she even laughed @ me cause I was unsure about the date until I looked
Paul s. le
Brian Blair and Angel and Jarod and Will were always very helpful. They're a truly asset to your company and to the Utica facility.
michelle H. le
Very happy with all service from them
Elizabeth T. le
My unit had mouse feces all over my storage totes.The associate at the desk said he couldn’t help me,he said I’d have to wait for his helper to help me.He then decided he could help me.
Andrew C. le
Storage service met our needs. Staff was helpful and friendly. Rate was competitive, though reduced rates for longer storage periods would be welcome. Gate was inoperable for a while but was fixed.
Jessica C. le
Great experience! The staff was very helpful! I definitely recommend this U-Haul storage facility.
DE BAO X. le
Mice inside of the storage. Saw a lot of mouse poos. Outside of the storage, the environment could be better.