Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Counter service should pay more attention to what the pay customer is asking for because I got charge for something I didnt ask for or didnt use thank you
The guys at the counter were great. It did not take long to get me hooked up and on my way. BUT, when I got home and opened the trailer doors it smelled like cow manure! It was clean inside but smelled really bad. So I'm sticking my house furniture in this trailer, I had no other option due to time constraints. Then I was half way into my three hour journey and I noticed one of the tires had a big gash in it and by the looks of the warn tire that it had been there awhile. I could see the inner tube of the tire but I'm not sure that they are tubed tires?? I made it to my destination ok but was constantly watching the tire waiting for it to go flat. I told the lady at the drop off site there was a big gash in the tire. She was going to make a note.
everything was great!!!!
Pricing,started at 39.95 and ending up over 80.00.
Very good people to deal with ,they will make sure you have what you need no matter how big or small your arrangements or needs are .
I always only pickup at this location because the staff is excellent.
The two guys working kept arguing about how to process my rental as if it was a huge commission. One of them even dropped an “F-bomb!†while processing my order! Very unprofessional. Use the app to avoid dealing with these two! U-haul should really look into their training policies and employee development strategies.
Very helpful staff
Fix your system or close your store. What a joke !!!!!
Great Service!
Very easy to work with. I had to bring some furniture from PA to settle an estate and store it for a few months. I hired a truck and movers through U haul it was a smooth trip with no problems.
The manager Brian and the other gentleman were very helpful and professional.
The guys who run this location are top notch. Would highly recommend. Gary Wereszynski
These guys are always good.
The pick up was fine. The district manager was an absolute jerk. She went beyond to be rude and not helpful.
Excellent customer service !
The truck was in bad shape . I couldn't wait to drop it back off to store
Nothing. Great experience from end to end.
Great service
No comment. Everything went well.
Excellent customer service. Very positive experience throughout the rental process.
Brian was spot on in all aspects of my rental. good man , keep him al
The representative who waited on me was less than pleasant. First thing he said when I walked is hold on I am busy. After a few minutes he said what do u need". I said I have a reservation and provided my name, instantly he seemed mad and said " you choose the mobile app why did you come inside". I told him that I didn't realize that. He said fine I will fix it. When I arrived back I came inside... He words were where is the truck. I told him on the side of the building. He told me that I should have parked under the green tent and then I would have no need to come inside. I said how would I have known that you didn't tell me. He said fine I will be right back. I wouldn't recommend going back there.... His tone, attitude, very unpleasant and unprofessional. If u expect someone to park the vehicle in a certain place perhaps you could tell them that instead of snapping at them for not doing it.
Employees were very helpful and efficient. Have used uhaul before and will use them again.
Told me they can't help me, that our trailer we rented leaked.
put better lights on the trucks so you can see the road better
The two customer service reps were talking to eachother the whole time and our rep was not paying attention to us at all, he was dragging his feet and interfering with the other reps ability to handle his client. He also took a photo of my drivers licence with his personal device ( not ok even if he had an app he was using you can not check to make sure its secure) When we dropped off the same representative that gave us poor service on pick up, was openly complaining to all customers in the building about the other service rep poor ability to do his job. I would avoid this location in the future.
Reduce local mileage fee.
While it was fast and efficient, I almost wish that the process was done a little slower and I was walked through it more. I mostly already knew things because I had used Uhual several times before but if someone were new to renting a truck, I think they would benefit having more of an explanation.
Online reservation system needs improvement
The heat was not working in the truck when we picked it up and we had to wait for 45 minutes while it was fixed, but they let us keep the truck for an extra 45 minutes so it all worked out and we got what we needed done!!
The point of the phone app rental is speed, I went through all the steps only to find out nobody left a key in the lockbox and I wasted 40 minutes in line waiting on the key. We also had to go down a mildly snowy road for our pick up and the rear tires were useless on this truck, need better tires especially this time of year. Although this didn't concern me, it seems the guy left alone on counter was new, had about 5 people in line and every time he asked for help he was told they were too busy to assist, kind of held everything up. Nice running truck though, if you guys had ones with rear seats we would definitely rent them more often.
Customer Service reps were knowledgeable and efficient, and were a pleasure to do business through. Give them a raise!!
Brian was awesome. Made sure equipment was safely connected, efficient check in and check out. Highly recommend this location for rentals.
I put no under well maintained because one of the trailer tires was down to the wear bars and even wearing the wear bars. Needs replacement. Also the website would not let me access the picture on step 5 of returning equipment. I tried for 45 minutes at 8pm. Needless to say it was a bit annoying getting that far and not being able to finish.
The facility is very nice. The workers were knowledgeable and friendly. The online sign up was easy. The gated system is difficult. Our access code only worked twice and the card only works sometimes. I don’t like that once you are in there is no way out without the card. I get trying to monitor coming and going but it is scary to not be able to get out quickly as needed. Also, the card thinks we are checking in when we are checking out and vice versa. The machine to check you out the display is broken. We have a hard time driving out. We either have to go off the pavement to the grass or if you go the other way we have to do a several point turn to line up with the exit gate.
Brandon did a great job talking me through everything. They helped me get a trailer that day moved from another location
The manager was not kind.
Great service.
Great service! Thanks
Great service, the manager Brian assisted me with all my needs and made sure that I had a unit next the one I originally rented. Selling my home in the interim of moving out of state I truly appreciate having the ability to use these storage units until I move. Thank you.
U-Haul team was awesome. I will make sure all my business is with them
Great work...
Reduce wait time. Need more reps.
AAA
The truck waa old. There was 2 newer trucks the same size. And I was given the old truck. The ramp had issues. The last time I could not get the ramp in. It ended up falling off the truck. Terrible. I was on a time constraint and I messed around with the gate for over an hour ! After moving an entire house with the 26 foot truck this was terrible ! They had to know the gate was issue. Why not save the oldest truck for the last person to come in? When I came back both newer 26 foot truck where still in the lot ! Terrible customer service!
Brian Blair makes coming in personal. You leave with a smile and feel like a friend.
Horrible customer service, associates had an attitude and didn't seem to wanna be at work eye roll as soon as I walked in and picked his teeth while talking to me.
Had to wait 20 minutes for service from blue haired male attendant. Final bill was 30 percent higher than competition. Great business model.
Staff person was very professional, very helpful. Truck was immaculate, no problems. Thank you very much. Deana & Charles Lafferty
nothing everything was good
I was impressed with the helpfulness of the staff and was happy that even in very severe rain my possessions stayed safe and dry.
Great service great outside units just wondering one thing is there 24 hour access to the units outside
The manager at the Utica branch on Lomond Road - Brian - absolutely ruined our experience. We've had a very stressful time having to move abruptly due to a delay in our house closing from Covid-19. Therefore we rented multiple trucks (4) and also 2 storage units. All - in - all we've spent A LOT of money at the location over the past 2 months. We dealt with Brian a couple of the times and he always had an attitude and was not friendly. One of the times - we had to get into the office (which was difficult due to work hours) and we popped in real quick 10 minutes before closing. We just had a simple question and Brian, legitamately yelled and was upset because they were about to close. He made us feel bad for stopping in and bothering him so close to close. We apologized for it being so close to 7pm, and his reply was an eyeroll while saying, "yeah whatever." We immediately rented a truck / trailer from another company and emptied our storage units. We will not be back - which is such a shame because we've got A LOT more moving to do over the next few months. Very disappointed.
The bonus of having a free month with my van rental made it a tremendous value for the dollar and I have already recommended your services to friends. Your staff was always friendly and helpful. Accessing my unit was easy and convenient.
Items stolen from lockers. Insecure. Gates broken for months at a time cameras useless.
The storage unit itself is nice, however the customer service was very poor. Both gentleman we dealt with in Utica were complaining of their days. We were just trying to get our storage unit.
Brian Blair was an excellent Facility Manager. When he took over the Utica Lomond Ave. Facility things really Improved. Because of Mr. Blair I would be happy to recommend the Utica U-Haul to anyone.
The manager and staff were polite, professional and extremely helpful!
Many mice were coming from my boxes with a lot of damage to my belongings. There animals ate the boxes with many holes noted and damages to the clothes. The smell is horrific. I had to pay 3 people
N/a
Brian and Ray are great! Remember them when you’re looking to promote from within; they both deserve it! Fantastic Customer Service!
Great service
I am the wrong Karen Purdy. I emailed to say I was the wrong person and now you have sold her stuff without contacting her and I feel really bad. I tried phoning but emails still came to me.
Very knowledgeable, friendly, and efficient
The manager Brian was very helpful and knowledgeable.
We got off to a really horrible start. My references were contacted despite the fact that my payments were up to date. I received some really horrible communications from corporate.
wonderful experience..professional ,easy and fast..Brian was great in every way..thank you
The owner is great. Very knowledgeable and fast.
Good
No comment
I would first like to commend Brooklyn in Allentown PA for her excellent service and her competency in assisting me. The other 11 were lacking product knowledge and kept transferring me.
We found mouse droppings in a lot of our furniture. We also came back home with mouses inside our belongings. Horrible experience.
Great service
Brian handled my storage unit rental efficiently and provided exceptional customer service.
Staff was very professional and helpful
Brian and all the employees were extremely helpful and personable. It was a great experience. Thanks to all at Uhaul in Utica, NY for all your help.
It went really smoothly.
Only 1 card key given
Both the service rep and the gentleman who inspected my rental return were very busy but they handled my business with the utmost courtesy and professionalism.
They was very nice and helpful
Overall great experience
The owner is really involved and give you everything you need to enjoy your experience.
Wonderful,hardworking staff.
They were wonderful to work with and they were understanding to what I was going through. Thank you!
Staff was very helpful —during the bitter cold weather when the lock on my trailer froze they immediately assisted to remedy the problem
The manager, Brian, was extremely knowledgeable, friendly and helpful.
Excellent customer service.
Friendly staff, storage unit was clean.
Brian refused to issue a prorated refund for the additional week I had secured the unit for. All of my items were damp and some were even wet and the insulation in the ceiling was ripped.
Great experience with storage. Brian, the manager, was very helpful!! Thank you!
Everyone I had the pleasure of dealing with was professional and determined to get me on my way.
Great customer service. Kind and helpful.
They should be cleaner since the storage when I went to take out my furniture had urine and mouse nests in my belongings and damage I had to throw things I would not recommend it to anyone
.
The owner/ general manager was extremely rude, and this is not the first time I’ve experienced this or heard of him being rude, Brian Blair is his name.
Owner was friendly, patient and thorough. Great experience.
The main gate was broken at the time, so the facility was not secure. Customer service was great!!
Everything was great,uhaul good condition,customer service was excellent thank you Brian.
staff were very helpful and facility and vehicles were clean.
Awesome great service
they were good
great customer service. Everything was ready for me as scheduled. I would return and use them again
The only problem I had was when I moved out I notified the call center but the message evidently didn’t get to the facility since they sent me a notice that the rent was past due.
Hello the first person I talk to was very nice , however when I called to change my dates, the lady that I talk to was very rude she even laughed @ me cause I was unsure about the date until I looked
Brian Blair and Angel and Jarod and Will were always very helpful. They're a truly asset to your company and to the Utica facility.
Very happy with all service from them
My unit had mouse feces all over my storage totes.The associate at the desk said he couldn’t help me,he said I’d have to wait for his helper to help me.He then decided he could help me.
Storage service met our needs. Staff was helpful and friendly. Rate was competitive, though reduced rates for longer storage periods would be welcome. Gate was inoperable for a while but was fixed.
Great experience! The staff was very helpful! I definitely recommend this U-Haul storage facility.
Mice inside of the storage. Saw a lot of mouse poos. Outside of the storage, the environment could be better.
