Customer Reviews for U-Haul Moving & Storage of Utica

Évaluation :

5

I love the employees at this location. They are always friendly and helpful.

Évaluation :

5

Everything went smoothly.

Évaluation :

5

Nothing. Online reservation was smooth and easy. Staff was extremely nice pleasant and competent

Évaluation :

1

I was waiting outside for over 10 min and finally someone opened the door. When I walked into the shop the smell of weed was overwhelming. This is a place of business not a smoke shop. I will never return again.

Évaluation :

5

The woman providing me customer service at the Lomond Ave location in Utica,NY on Saturday 9/10 was excellent. Very friendly, knowledgeable and provided a great experience.

Évaluation :

4

I rented a van and when I drove away the brakes were so shaky that I thought I was on a roller coaster. I immediately returned and the replaced it on the spot. Staff were very patient and accommodating. They instantly ensured I was going to have a safe vehicle.

Évaluation :

3

Good experience overall, however this is the second time in a row that I've tried to pick up outside business hours and the morning of the app won't let me pick up, and I have to wait for the store to open. Complete trash and I will never try to rely on that service again.

Évaluation :

3

Truck was filthy. Truck sounded like it was in desperate need of an oil change. Truck badly needed a steering alignment.

Évaluation :

4

Staff was very helpful but two units had doors that were hard to open needing maintenance

Évaluation :

5

The man who waited on me was excellent

Évaluation :

5

I didn't have a good experience with an older man but I had to return the truck and get a storage unit the guy in there was professional and polite I think he was the general manager! Very good experience with him he showed me on the paper where my storage unit was etc write the code down

Évaluation :

4

Fast check out and drop off. Under 5 minutes.

Évaluation :

5

The people working there were very good thank You

Évaluation :

4

I reserved trailer for three days and returned it after the second day and ended up having to pay full day rental as trailer was booked in 33 minutes past original pick up time. Would have expected some sort of credit and or grace period allowance

Évaluation :

4

Nice, friendly + Efficient staff, checkinin/pit process

Évaluation :

5

Smooth easy transaction. Customer service was great!

Évaluation :

5

Everything went very well and I don't think there's anything to add or change!! Thank you!!

Évaluation :

5

Every person was so very nice to work with! 👍

Évaluation :

4

not a thing. excellent experience, will definitely use them again!

Évaluation :

4

The staff was very helpful and the facility was very clean but the unit doors are not well maintained. The door on my first unit was broken and when they switched me the second unit door was difficult to open and close. The doors need better maintenance.

Évaluation :

5

Staff is always friendly and helpful. Equipment is great.

Évaluation :

5

The staff was helpful and they worked with me well

Évaluation :

5

Everyone was very excited. Nice to see.

Évaluation :

4

Give Ray a pay raise the man is excellent took care of everything from check in to check out the place would not function without him

Évaluation :

4

Very friendly people at counter. Needed to extend my use for another day. It was easy to do over the phone. The price was right and the equipment in good condition. I would recommend this U-Haul location to friends and family Will be using again in the future.

Évaluation :

4

Took a few tries after submitting photos for it to approve. It said it was dirty multiple times, however Uhaul was swept out.

Évaluation :

1

I will never use this location again. I left a Google review already.

Évaluation :

5

The manager nelson was great to talk to when I had any questions. Would rent there again

Évaluation :

5

All of the staff was great but the best was Mr Nelson he helped out a lot an we appreciation all he did for my family and I

Évaluation :

5

Fantastic customer service. Gentleman was helpful and personable. Very quick service.

Évaluation :

5

Manager was awesome, very accommodating

Évaluation :

5

They staff was absolutely amazing for me. The website however, did not mention insurance was required and I couldn't return the rental to a location more local to my end point. There should be a warning screen that the pickup trucks needed to be returned to the original location.

Évaluation :

5

We first had gone to a closer location that we thought would have what we need, however she automatically said she didn't have anything! Which is great! We asked her to call nearby locations. She said oh they aren't going to have what your looking for either ? We again asked if she could call. She said no your going to find a truck. We then said thank you and walked out to my car. I got on my phone called another location to which they did have what we were looking for . So was just annoyed she refused to even look at other locations. To try to loose business! Ended up picking up at other location exactly what we needed and were satisfied! But not satisfied with the experience that Rome provided!

Évaluation :

4

The truck was tired, wheels rusty, and the back storage door hard to lift… would think Uhaul would care about its professional image more and replace old trucks. It made me question the reliability for the truck to make the long trip, although it did.

Évaluation :

4

Make sure brakes are working

Évaluation :

5

The person, his name is Ray was very nice and very helpful but the poor guy needs help

Évaluation :

5

We had a very poor experience. But return the next day and spoke to Ray who corrected the issues. Thanks Ray!!!

Évaluation :

5

We came in at 6: 59pm, and the store closes at 7:00 pm. The manager, Nelson, did not turn us away. He welcomed us right in and helped us out! He made sure to inform us of everything in an appropriate manner. Not once did we feel rushed, annoyed with, etc. So thank you to U-haul and your amazing staff. Shout out to Nelson!!!

Évaluation :

5

This drop off location was only a few blocks from our destination making the end of day stress-free.

Évaluation :

5

Easy to deal with when there was an issue. Would use your services in the future.

Évaluation :

5

Great Service! Quick and easy rental of a tow dolly. The girl was very helpful and answered any questions I had.

Évaluation :

5

Check in went smooth and very courteous.

Évaluation :

5

Thankful for The lady working this location Saturday morning June 17 for finding the credit card holder left behind in the truck by our friend who was helping us.

Évaluation :

5

Always great service with these guys

Évaluation :

5

Great staff. Super helpful. Only constructive feedback I could give would be the appearance and upkeep in the self storage area. Just needs some updates. But overall nothing to turn me away.

Évaluation :

3

the gate didnt work for months so that kinda sucked, still paid full price for half the security, which is why i left. also i think the water gutters that come down from the roof and run off the side of the buildings in between every few units leaked badly into my unit. nothing like actually damaged but everything that was in the front left corner of my unit (near the drain spout outside the unit) was soaked. it was just towels and clothes for me which can be easily washed but i worry for someone else that may have like nice wood furniture or important paper documents? the staff there is very friendly tho and renting vehicles for moving was always very easy and efficient.

Évaluation :

5

The young lady that checked us in was very friendly and easy to work with. We have used this storage facility before and we would use this store again. Thanks so much!!!!!

Évaluation :

5

Pick up and drop off were both easy and quick. Pleasant experience.

Évaluation :

5

Friendly, efficient, customer service person. We had a good experience here.

Évaluation :

5

Really friendly staff.

Évaluation :

5

Great experience. Natalie Garcia was helping me. She was very pleasant to deal with. Seemed genuinely interested in helping me with any questions or concerns that I had. It was refreshing to have someone with a friendly demeanor

Évaluation :

5

Great location

Évaluation :

5

Very helpful and easy to deal with

Évaluation :

5

Nothing. The girls working there were AWESOME!

Évaluation :

5

I arrived at 11:45 all custumer parking was taken up and only 2 customers in the store???

Évaluation :

5

Much improve from the last time we rented a truck in 2019.

Évaluation :

5

Just wanted to thank your very friendly staff at both the pick-up and drop-off locations. It was a hassle free experience with great customer service. Merci.

Évaluation :

5

If I ever need a storage again I would go back to U-Haul

Évaluation :

5

nothing. they had computer issues bur it was system wide. They dealt with it easily and got me serviced and on my way quickly check in and check out. I'm a returning customer to this location and will continue to be.

Évaluation :

5

The U-Haul experience went well.

Évaluation :

5

Ray at the front desk,,,,,Is the Man !

Évaluation :

5

Everything was just great and the location was very convenient.

Évaluation :

2

Make sure you note the truck for 24 hour rental. They didn't... so they didn't put the key in the lock box, couldn't get in the box and lost 1 and a half hours till they opened i was there from 7:30 till 9!

Évaluation :

3

Have more than one worker and not upcharge people for no reason during the night.

Évaluation :

5

Easy peasy! Great customer service!

Évaluation :

5

Natalie was so helpful!

Évaluation :

5

The staff was on top of all our needs, even before we got there.

Évaluation :

5

Thank you all for a good experience. I would def rent from there again shall I need storage in the future.

Évaluation :

5

Ray Cousins was outstanding!

Évaluation :

5

Good service .friendly personnel

Évaluation :

5

The staff is always friendly, polite and very helpful

Évaluation :

5

The store is very clean, and their restroom is exceptionally clean. The staff is wonderful. I am very impressed, and I am sharing my experience with other people. My realtor was very happy to hear about my experience, as she has other clients who would find this useful for their move.

Évaluation :

5

Your staff was wonderful, and very helpful. The facility is very clean and comfortable. This storage solution is a lifesaver- or at least a sanity saver. The closing on our house was moved several days earlier. The only way to empty it so quickly was to have a uhaul truck to put everything in, and a storage unit to move it into . We now have a month to sort and deal with it all. Our realtor was impressed and will share this with other clients. She hadn't realized you had this service. Your staff was very kind and we will share our experience with friends.

Évaluation :

5

Nelson at the front desk was extremely helpful and a great employee for you guys to have.

Évaluation :

5

I have been to Lomond Place u-haul several times and the staff are always very pleasant and helpful. It's greatly appreciated!

Évaluation :

5

From day 1 to my close out day the experience was excellent!

Évaluation :

2

Broken gate Drive through not really adequate Received notice of late payment with a $15 surcharge instead of receiving a notice that my payment will be due in a few days. It would have been paid and I would have saved the late fee. At the time of renting, they ask for other addresses and all. My contact info and my billing info should be sufficient. Not please with the all the requirements. Easier to rent a truck than it is to rent a 10×10 storage. Really?

Évaluation :

5

Very helpful staff. Ray went over and beyond. Excellent service à la clientèle.

Évaluation :

1

I should've walked away when I rented the storage unit and the person was extremely rude. They then did not set up automatic payment and sent a letter to the emergency contact that I was not paying my bill. I had no idea until I went to the unit and was told I had a past due bill. The facility is almost NEVER secured. Only twice did I ever have to use my access card. The roof leaked and caused boxes to get wet and moldy. I was never notified of any issues however the day we moved out they were repairing the roof. It caused moldy clothes and broken boxes because of the wetness that resulted in broken dishes. The staff said "awesome" and that was it. Absolutely the worst experience ever!

Évaluation :

5

Outstanding service! Pleasant, helpful, really listened and assisted me with solutions. Highly recommended. Thanks Chad!

Évaluation :

3

Storage isn't free the first month. My things were in there a week and a half with no reimbursement.

Évaluation :

5

Ray was very courteous and quick to get me on the road

Évaluation :

5

The guys at this location are the greatest, easy to work with and have great personalities.... would definitely recommend going to the Lomond location for all of your trucks and storage needs!!!

Évaluation :

5

I’m upset about losing my valuable belongings,but I can’t lie you guys are phenomenal and yes I would recommend this company!!

Évaluation :

5

Thanks for the 20 years or so I have had a storage unit with you. Even though management has changed numerous times, the staff was always courteous and friendly. My company has decided to terminate our use of storage needs or otherwise I would have remained a customer.

Évaluation :

1

Management has poor attitude makes you feel unwelcome especially if you’re from out of state they have no respect for anyone who comes into the store they feel that they must take your blood in order for you to have a walker there they have no sense of hospitality and I will never ever purchase anything from the store let alone use anything with the U-Haul name tag on it there’s nothing that they can do or say that will change my mind

Évaluation :

5

Nice to have a secure place to leave some belongings for a short period of time. People are friendly and knowledgeable.

Évaluation :

5

Everyone when I checked in and out were outstanding and extremely helpful. Thanks Ladies and Gents!

Évaluation :

5

The place is well maintained and staff are great. I have used this place in the past a couple of times for an extended period and they always did a great job maintaining the facility etc. Excellent!!!!!

Évaluation :

2

1. The unit I rented had a rodent issue - when moving out of the unit there was rodent dung everywhere. We found multiple boxes which had holes chewed in them along with the items in the boxes. We also found dead rodent carcasses among our possessions. Finally there was an ant nest that was under one of the boxes that we disturbed and ants were everywhere - frankly it was all disgusting. 2. The unit leaked on to my possessions - very irritating. 3. The lock slide on the unit was very difficult to slide open and closed. 4. When we came to visit once there was a uhaul lock placed on our unit - we reported it to the office and they were not very courteous in correcting their mistake. 5. Once we visited when there was a fair amount of snow on the ground and their snow removal was inadequate - we had to climb over a snow pile at the garage door to get in the unit.

Évaluation :

5

Mr. Blair is a very helpful guy.

Évaluation :

5

I've used storage facilities for various reasons in the past. None as clean and well organized as this location. The move was not organized until the day before. This was the only location with both the truck size and storage room in the area (end of the month). Everything was smooth as silk. Brad was a great help and made the whole process easy. Thanks Brad.

Évaluation :

1

I received water damage in my unit. The day I found out I asked for some assistance and was handed a roll of packing tape to patch the hole in the ceiling as there was no one able to help. I needed to follow up with phone calls to get my issue resolved. You general manager Brian is very unprofessional.

Évaluation :

5

The gentleman was very helpful and courteous. Explained everything and was very professional

Évaluation :

5

After looking over the amount of furniture I need to store I realized that I needed a larger unit. The office personal was very accommodating canceling the unit. I would definitely recommend using this UHaul site.

Évaluation :

2

Auto pay was set up and yet still got late charges for having it set up on auto pay also to get a hold of anyone I’d have to be on hold for at least 30 minutes my unit I had to fight to get it open and closed and and tons of mice poop on my stuff once I took it out

Évaluation :

5

staff always pleasant and helpful

Évaluation :

1

I moved out on the 7\12\21 and I payed in full this month and didn't get any thing back from them and wan i move out of storage it was so much mice poop all in my stuff and my couch was full of mice poop and pee I'm not happy at all and i asked the guys in the office if i can get something back from my storage that i pay on time ever month and they told me to call the 1800 number and i call and know answers. To see if i can get something back because i payed for the month of July but i moved all my stuff out on the 12 of July 2021 and i made sure the storage was clean out and sweep all out clean my number is 680-219-3520

Évaluation :

5

I especially liked the friendliness and helpless of the staff. They were great. I never rented a storage unit before but this was a very pleasant experience and I would gladly recommend uhaul to friends and clients.

Évaluation :

4

The entrance door the door Larry goes into the railings to go up our worn down had trouble with it sticking other than that no experience was excellent

Évaluation :

5

The Manager Brian Blair and his team were all nice friendly and all so very helpful also the team members will work with you with your payments schedules if your on a fixed income like I was Thank You Brian and your team that treated me with kindness as a customer and not a number Sincerely Elizabeth Russell

Évaluation :

5

Thanks it worked perfectly.

Évaluation :

5

Really professional, thanks

Évaluation :

5

The manager, Brian, was extremely helpful, courteous, and easy to contact. I found dealing with the National U-Haul phone line very frustrating and horrible but got excellent assistance by speaking directly to Brian.

Évaluation :

5

Very easy to work with. I had to bring some furniture from PA to settle an estate and store it for a few months. I hired a truck and movers through U haul it was a smooth trip with no problems.

Évaluation :

3

The facility is very nice. The workers were knowledgeable and friendly. The online sign up was easy. The gated system is difficult. Our access code only worked twice and the card only works sometimes. I don't like that once you are in there is no way out without the card. I get trying to monitor coming and going but it is scary to not be able to get out quickly as needed. Also, the card thinks we are checking in when we are checking out and vice versa. The machine to check you out the display is broken. We have a hard time driving out. We either have to go off the pavement to the grass or if you go the other way we have to do a several point turn to line up with the exit gate.

Évaluation :

5

I was impressed with the helpfulness of the staff and was happy that even in very severe rain my possessions stayed safe and dry.