Le client n'a pas laissé de commentaire.DAVIDB C.
Customer Reviews for U-Haul Moving & Storage of Utica
Pour nous contacter
Utica, NY 13502
(Rt 8 & 12S Chenango Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Let customers know to avoid tolls when they are renting and taking the Thruway with the tollsMICHAELANGELO ED S.
Le client n'a pas laissé de commentaire.DANIELJ W.
Le client n'a pas laissé de commentaire.JORDAND E.
Le client n'a pas laissé de commentaire.Jennifer S.
i picked up the largest size trailer from this location. it had to be cleaned inside after it was picked up. four clearance lights were not working (1 light was fixed while i waited). the Passenger side fender was falling off. overall this trailer needed proper repairs before i picked it up.JOHN M.
Le client n'a pas laissé de commentaire.BARBARA B.
Everything was fine. Truck served it's purpose and I got my stuff moved.Kyle R.
Le client n'a pas laissé de commentaire.Diana D.
Le client n'a pas laissé de commentaire.CHRISTINEEMILY F.
Le client n'a pas laissé de commentaire.Frederick D. | Premières impressions
Great customer service!!!!!!!!GAETANO L.
Le client n'a pas laissé de commentaire.ROYR B.
Le client n'a pas laissé de commentaire.Jennifer M.
Le client n'a pas laissé de commentaire.DONALD WILLIAM A.
Le client n'a pas laissé de commentaire.Kathleen O.
Le client n'a pas laissé de commentaire.MICHAELR Q.
Always a great experience. Great staff. Very knowledgeable and helpfulMAURICEMICHAEL S.
No suggestions! All went well and I was pleased with the equipment I rented. Great experience!Deborah F.
Le client n'a pas laissé de commentaire.ZACHARYRYAN T.
Staff was very helpful and wonderfulalex K.
The wait time to settle the bill was a bit too long due to a lack of adequate staffing. I will say that the people who took care of me on both the front end and the back end were professional and courteous.lon M.
Truck needed oil changeWalter B.
It could not have been a better experience. I received courtious, helpful and respectful treatment . And ever so affordable . Merci.DIANNEM F.
Le client n'a pas laissé de commentaire.Roberta B. | Premières impressions
Le client n'a pas laissé de commentaire.GLORIA S.
Le client n'a pas laissé de commentaire.Philip G.
Le client n'a pas laissé de commentaire.SARIANNORA W.
Your workers were so amazing extremely helpful 10/10 will only go to you guyserika K.
Nothing!! Very helpful ,friendly and attentive staff. We are definitely coming back.John F.
Amazing customer service. Immediately came out and checked out the truck. It was super easy and fast to return!Alexandria E.
Horrible experiencePaula H.
Everyone when I checked in and out were outstanding and extremely helpful. Thanks Ladies and Gents!John R. | Expérience générale
Le client n'a pas laissé de commentaire.Cynthia B.
The inside of the truck was muddy and dirty. I swept and cleaned it before loading my items.Gerardo R.
The guy at the front desk was a bit rudeIsabella R.
I walked in and said hello to the three employees staring at me. No response. It was pulling teeth to get help. Even once they helped they slowly moved and acted bothered. I've had the experience with this location maybe three times now.BARRINGTON A W.
Le client n'a pas laissé de commentaire.Keith F.
Le client n'a pas laissé de commentaire.RONNIE J S.
Le client n'a pas laissé de commentaire.Sherry K.
Le client n'a pas laissé de commentaire.Linda M.
Le client n'a pas laissé de commentaire.Crystal W.
The place is well maintained and staff are great. I have used this place in the past a couple of times for an extended period and they always did a great job maintaining the facility etc. Excellent!!!!!Louis C. | Expérience générale
Well the price for starters, the price isn't what it says on the vehicles and that excluding the mileage, definitely misleading. I came there expecting to pay 19,96 and whatever mileage I travel. Instead I paid over 45 dollars for going to 9 in mileage.ADAN ABDULKADIR A.
The uhaul seemed good at first. As we drove the 2000 miles we had an issue with the gas peddle sticking occasionally and the airbag light saying the airbags needed service.Erika S.
Windshield was filthy, extremely difficult to see through.Edwin K.
The gentleman that I dealt with was very helpful and got me hooked up with the trailer and on the road fast, safe and sound. The trailer had no issues over our 1000 miles of travel. I'll use this location again next year when I travel.Francis S.
Guy at counter was awesome. Very helpful, forgot his name, sorry.Mike R.
Absolutely nothing, Brad the gentleman that helped me was great and very helpful. Would definitely use them againLeon D.
Nothing pretty with 120 000 miles on it and some strange sounds along the way, but overall it rode smooth and got the job done. Very pleased and great customer service.DANIEL JOHN K.
Le client n'a pas laissé de commentaire.ANTHONY P.
Le client n'a pas laissé de commentaire.Christopher D.
Le client n'a pas laissé de commentaire.Frank R.
I forgot a blanket and service people were very understanding and accommodating. I was able to return it by 7:00 pm.Bryan W.
No complaints.Mitchel H.
Very friendly and helpful staffChristopher L.
Le client n'a pas laissé de commentaire.Michelle F.
Have the equipment in stock where promised instead of making your customers drive hours out of their way to pick it up.Andrew M.
Great service. Special thanks to Ray who always provides Easy in and out rental service. Will rent again from this location.Vartan P.
Le client n'a pas laissé de commentaire.Mark O.
Le client n'a pas laissé de commentaire.Alicia C.
I was overcharged by $15.00. I put gas in the truck to the exact amount of gas used before returning it. When I received my final statement I was charged $15 for gas. I should not have been charged this fee. I will not be using uhaul again. Merci.Darlene S.
Le client n'a pas laissé de commentaire.Gregory S.
Special thanks to Ray who was assisting me for truck pick up. Great customer service!Vartan P.
Le client n'a pas laissé de commentaire.Lori B.
I do not agree with the 20$ service charge for dropping off the truck "after hours". My rental truck was due back to the store on Sunday 10/24 @ 7:00am (before the store opens) and I returned the truck on Saturday 10/23 at about 8:30pm. And I left it with MORE gas in it than when I picked it up!! I think the $20 should be refunded to my card.Steven R.
When I brought the vehicle back it was after hours and they were closed so I went to the process or at least the tempted to to return the vehicle with the link provided by the text message sent to my phone. What I learned was the process doesn't alert you to the absolutely necessary steps required in a certain sequence. When I went to take a picture I took a picture but I couldn't upload it to your system because I found out later you are controlling the phone app to take a picture at that point I had already dropped the keys into the box and couldn't turn the truck on to get a picture of the odometer. So the important part is to let people know the absolutely necessary sequence of steps needed before they start so that doesn't happen to other people.Chris A.
Le client n'a pas laissé de commentaire.FRANK M R.
Le client n'a pas laissé de commentaire.TIMOTHY S S.
Le client n'a pas laissé de commentaire.Ali A.
Le client n'a pas laissé de commentaire.DEREK C.
Le client n'a pas laissé de commentaire.John H.
The checkout process was smooth. The truck started to shake anytime I got above 45 miles per hour and the door ajar noise went off the entire time I was driving the vehicle. The door was shut and locked and it didn't change anything. The truck was clean the return process was easy enough. Beside the store looking dark 20 minutes before closing time with all the lights off with a clerk sitting at the desk.Ryan S.
Le client n'a pas laissé de commentaire.Jeffrey B.
Le client n'a pas laissé de commentaire.Edward K.
Ray was great! He was helpful and even saved me some money!!Robert H.
No suggestions presently.Daniel K.
Nothing everything was excellent thank you.Pamela P.
Location is convenient for me. Van equipment was hit or miss. The equipment was clean with exception of previous user spilled a liquid on the passenger side floor and it had dried. Overall it was goodAt Johns Church G.
I found this rental to be the quickest and most efficient than previous rentals great experience.PAUL FRANCIS P.
Le client n'a pas laissé de commentaire.Bernard S.
Poor customer service. I try to grap a bag of raper and he told me no there is one in the track. So after dring 6 mi and beening ready to load my furnture, I did not see any and I have to drive back to get one. Plus, he was talking like that he give me favor.IBRAHEEMHAMID A A.
Le client n'a pas laissé de commentaire.JENIFER G.
Le client n'a pas laissé de commentaire.Frank R.
Brian was super helpful.Matthew D.
Le client n'a pas laissé de commentaire.Haley L.
The elderly gentleman behind the counter at Lomond St Utica, NY is very good!Richard W.
EVERYONE WAS GREAT !! WONDERFUL SERVICE , NICE CLEAN VEHICLES, EASY TO DO BUSSINESS WITH.Grant E.
nothing, everything went fineStephen O.
Le client n'a pas laissé de commentaire.Tim T.
Le client n'a pas laissé de commentaire.MELVIN L.
Le client n'a pas laissé de commentaire.BRADLEYSCOTT C.
Le client n'a pas laissé de commentaire.Frank R.
I've rented from this location a few times now and the crew there is perfect.Maria K.
I did not receive an emailed receipt after I dropped off trailer after hours?Jacob R.
Le client n'a pas laissé de commentaire.Marc S.
Let customers know ahead of time the size truck they reserved is not available - and what can be offered is an upgrade to a bigger truck. I advised the store I didn't need a bigger truck since 20ft was already too big and some of my iitems were damaged because of traveling with the 26ft. In addition to that having to pay more for gas that wasn't originally planned. "Same day upgrades" on trucks can be very inconvenient.Dalton W.
Staff was efficient and friendlyMark K.
Le client n'a pas laissé de commentaire.Robert B.
Le client n'a pas laissé de commentaire.MARYELLENC L.
The customer service was excellent and I had no problem with my return. Everyone was very friendly. The best way to go. Thanks so much U-Haul Moving & Storage of Utica!Jacqueline W.
Le client n'a pas laissé de commentaire.Vincent D.
Le client n'a pas laissé de commentaire.KIMBERLEY M.
I've used storage facilities for various reasons in the past. None as clean and well organized as this location. The move was not organized until the day before. This was the only location with both the truck size and storage room in the area (end of the month). Everything was smooth as silk. Brad was a great help and made the whole process easy. Thanks Brad.John R. | Premières impressions
Le client n'a pas laissé de commentaire.Erica H. | Online Move In
The gentleman was very helpful and courteous. Explained everything and was very professionalAlbina R. | Premières impressions
Le client n'a pas laissé de commentaire.Stephen S. | Premières impressions
The entrance door the door Larry goes into the railings to go up our worn down had trouble with it sticking other than that no experience was excellentFrank R. | Premières impressions
Thanks it worked perfectly.James H. | Online Move In
Great service great outside units just wondering one thing is there 24 hour access to the units outsideManuel C. | Online Move In
wonderful experience..professional ,easy and fast..Brian was great in every way..thank youLucille L. | Premières impressions
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