Well done!John S.
Customer Reviews for U-Haul Moving & Storage of Victor
Pour nous contacter
Victor, NY 14564
(W Of Eastview Mall)
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
Heures d'ouverture spéciales
- 12/24/2022: 7h00 am à 4h00 pm
- 12/25/2022: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Chelsea K.
Le client n'a pas laissé de commentaire.Michael V.
Mackenzie, who I primarily worked with was very professional and responsive, simply the best experience I have ever had with Uhaul.Samuel P.
Nothing to improve.ellen F.
Just great servicePatrick M.
The woman who works the early shift is great. Knowledgeable, friendly, and very helpful. I hope this feedback can reach her.Jack P.
Having trailers actually in stock when I come to pick it up. This is one of the very first times I actually got what I needed at the time it was scheduledVictor S.
Very helpful pleasant and knowledgeable manager and crew impressiveJames B.
We requested to pick-up van at 8:30 AM Sunday, but we were unable to access and had to wait until store opened and get in line. Also it wasn't that easy to drop off vehicle after close of business.mike S.
Le client n'a pas laissé de commentaire.Carrie B.
Le client n'a pas laissé de commentaire.Jason R.
Everything was great except one of the safety chains on the tow dolly was to tight to unhook and be able to use I noted this in my return notes as-well, Thanks!Brandon D.
Staff at drop off seemed angry that we dropped off vehicle. Was not professional in any way.Jacob W.
Le client n'a pas laissé de commentaire.Mathew V.
Le client n'a pas laissé de commentaire.EDWARD T.
Le client n'a pas laissé de commentaire.Gary S.
very courteous fast serviceRichard G.
Clean vehicles before customer use. Staff was very friendly and helpful with questions.Brian K.
Inside of trailer clean, outside dirty.steve M.
The glass was dirty on the inside and outside.cliff F.
Le client n'a pas laissé de commentaire.thomas C.
Le client n'a pas laissé de commentaire.Gary C.
I tried to do a mobile check in but the truck was not in the spot that it said it would be online. I walked all around the lot in a snow storm. Finally gave up and I went inside and was told it was â€œway in the backâ€ so I went all the way back and finally found it and the truck was covered in snow and there was no brush in the truck to clean it off. Had to go all the way back inside to get the keys again and then all the way back. I don't know why they didn't just give me the keys the first time I went inside the building.Anne G.
89 cents a mile is crazy. The rental fee should be good enough.joe S.
Allow for time less than what you make people have to get. Only took me 11 hours to get to my location, but I had to pay for 4 days automatically. Would have been so much cheaper to just haul the trailer back from the vehicle drop off, I mean basically half the cost.Christopher C.
Le client n'a pas laissé de commentaire.DAVE B.
Le client n'a pas laissé de commentaire.Amber G.
A very favorable experience. I arrived a few minutes early to pick up the trailer and the staff was friendly and helpful. Return process was VERY easy. Done in 5 minutes.David I.
Entire rental was easy to do online, price was wonderful, pick up and drop off staff was friendly and answered all questions. Truck was very dirty inside with soda sprayed all over dash board. More time could be used to insure the rental is clean for use. Will use U-Haul again if needed in the future. Great job team.Brian K.
Staff was friendly and answered all my questions. Equipment was new and well maintained. No issues.Todd W.
Very gooddavid B.
Friendly helpful staff made the day better!Terrie C.
Efficient, quick and help with dashboard lightsFrancis M.
Very nice professional young man at pick-up/drop-off.Suzanne V.
Le client n'a pas laissé de commentaire.Ihsan A.
Le client n'a pas laissé de commentaire.Barbara A.
Le client n'a pas laissé de commentaire.Chris B.
Le client n'a pas laissé de commentaire.Jasmine J.
Le client n'a pas laissé de commentaire.Doug D.
Le client n'a pas laissé de commentaire.Ed R.
Le client n'a pas laissé de commentaire.Judith H.
You guys were amazingLeigh W.
Easy drop off. Went a lot better than the check-in. They even let me return a couple hours later to give the blankets back after dropping off an auto trailer which was extremely helpful.Timothy B.
Second time in a row I was overcharged - equipment returned before time but staff didn't record it til after check in time and was over charged - left message for gm no responseSteve P.
Le client n'a pas laissé de commentaire.Craig G.
Le client n'a pas laissé de commentaire.STANLEYH M.
Le client n'a pas laissé de commentaire.cheryl S.
Very quick return, easy.Craig O.
Le client n'a pas laissé de commentaire.burford B.
Very friendly staff! Also very helpful.BROOKE B. | Expérience générale
Great customer service at the counter! Quick and easy to obtain a uhaul truck. I definitely will continue to use uhaul for my moving needsBEN R.
Honestly...one of if not the best experiences I've ever had at U-Haul. From the easy check-in to the helpful workers who were both polite, helpful and so personable (one gentleman with dark hair and glasses and the other was a gentleman with gray hair, glasses, and a goatee. Good Job at hiring the bestJames E.
Le client n'a pas laissé de commentaire.ROBERTJ T.
Le client n'a pas laissé de commentaire.William G.
Le client n'a pas laissé de commentaire.JAMESA M.
Le client n'a pas laissé de commentaire.Stuart B.
Both representatives on staff were friendly and knowledgeable. Thanks t made for an easy transaction.DOUGLAS R.
Le client n'a pas laissé de commentaire.Mike C.
Le client n'a pas laissé de commentaire.Darcy D.
Showed up 20 mins before reservation, truck wasnt ready, the 2 trucks they had schedualed to go out at 2 never came back from prevoise rentals, waited about 30 mins, trucks came back late, girl had to call renter and told him he was in breach of cintract, the whole experience was lackluster, and the headachs where not worth the price we paid in the end, never have this issue with the jefferson road one, also tried to make a reservation for pickup and car dolly for next weekend in the store but was told to do it online by my self, the worst part since we had to wait past the pickup time it didnt extend that same amount for drop off, lost some of the hours i requested..Kyle S.
Le client n'a pas laissé de commentaire.Tina V.
Le client n'a pas laissé de commentaire.James M.
Le client n'a pas laissé de commentaire.Melissa G.
Le client n'a pas laissé de commentaire.Robert R.
Le client n'a pas laissé de commentaire.Bob E.
Le client n'a pas laissé de commentaire.Debra S.
Le client n'a pas laissé de commentaire.Stuart Alexander B.
Sometimes a bit of a wait, but expected. All in all l, they have been very good. Don't like having my drivers license photo copied. Wishing they could just scan the bar code on back.Frank S.
The guy who was running the store over the weekend was awesome. I keep forgetting his name, but he gave us some fuses because all the tow light fuses were blown on our truck. Excellent customer service, and dedication to his job.Nathan N.
There was an empty trash can in the cargo area, not sure if that was intentional. We used it, and returned it. In our case it turned out to be a good thing.Mark G.
Le client n'a pas laissé de commentaire.Debbie A.
Le client n'a pas laissé de commentaire.James R.
Le client n'a pas laissé de commentaire.JOHNPAUL C.
I been using this storage facility and rented three trucks over the past 2 months. Entire staff was polite, professional and speedy.Eric E.
Le client n'a pas laissé de commentaire.Armando B.
Everything was good. The employees were nice and helpful.Adam R.
Le client n'a pas laissé de commentaire.William F.
All U-Haul locations are terribleJohn C.
Le client n'a pas laissé de commentaire.Theresa D. | Expérience générale
Le client n'a pas laissé de commentaire.Kaylee H. | Expérience générale
Le client n'a pas laissé de commentaire.Mikaela W.
Very efficient- everyone friendly- no idea how to improve!David C.
Le client n'a pas laissé de commentaire.LEE P.
Great staff, very friendly and helpful THANK YOUMichael G.
No issues, truck was clean and functional. Very easy for those of us that don't move things very often.Michael G.
Le client n'a pas laissé de commentaire.Brandon M.
Le client n'a pas laissé de commentaire.Shane G.
Nothing. Very friendly and knowledgeable staff. Very happy!!Tammy C.
Le client n'a pas laissé de commentaire.Harry V.
the credit card machine was not working...seemed annoyingrussell M.
Le client n'a pas laissé de commentaire.Pedro E.
Was in a hurry on 9/21/2022. I was the only customer in the store. Two guys behind the counter made me wait 20 minutes while they discussed something unrelated, which could have been done after I, the customer had been served. When he did finally get around to serving me, it took less than 5 minutes. They should really take care of the customer first.Thomas W.
Le client n'a pas laissé de commentaire.Reinaldo O.
Everything honestly was a smooth transition. The online pick up and drop off was very helpful.Emily B.
Windshield wipers were no good creating massive amounts of streaking. This was definitely a safety hazard and would not pass a NY state inspection.Michael R.
Le client n'a pas laissé de commentaire.Jeffery K.
Le client n'a pas laissé de commentaire.Michael B.
Had an issue with payment but everyone took their time to explain it and work through it. I was extremely satisfied in the end and would definitely go back in the future to this location!Andrew D.
The lady working made this quick and easy as we did not reserve a truck.Thomas K.
Excellent ServiceRobert W.
Le client n'a pas laissé de commentaire.Sara C. | Premières impressions
Le client n'a pas laissé de commentaire.Gary C.
Le client n'a pas laissé de commentaire.Jeffery K.
The service was excellent, and the storage unit is perfect for my needs. I really like being able to drive inside to unload, in case the weather is not good. It is very easy to get to my storage unit and it is a very secure building. Merci.David M. | Premières impressions
Mackenzie at the victor NY location was awesome. Merci encore.Stephanie S. | Premières impressions
Le client n'a pas laissé de commentaire.Zachary L. | Expérience générale
Le client n'a pas laissé de commentaire.Michelle A. | Expérience générale
Waiting for help from assistance takes a very long timeHEATHERJEAN H. | Expérience générale
There are too few 5x5 spaces, so we had to get a 10x5, but in the end it was helpful because we stored a lot more there during our move than we expected. We had 6 weeks between when we needed to be out of our apartment and before our sellers would allow us to close on the house. It ws nice to have that space.Andrew H. | Expérience générale
I rated my overall storage experience poor. Because on 2 different occasions I went to my storage unit and could not gain access Because a Uhaul lock was place on my unit unjustly. I was current with my payments but was prevented access of my personal property...jamoe c. | Expérience générale
Le client n'a pas laissé de commentaire.Barbara S. | Premières impressions
Le client n'a pas laissé de commentaire.Alexis P. | Premières impressions
The gentleman who checked me in was very friendly and helpful. He gave me a tour of the building and processed an upgrade quickly and efficiently.Edward A. | Online Move In
Mackenzie was extremely helpful. Seems to be very customer focused, courteous and went above and beyond. (I had a tough time checking in my truck the evenign before and Mackenzie hlep with that as well as answering several question I had about the Storage unit. Be careful, I might go back and try to hire her !Robert M. | Online Move In
Excellent customer serviceRoynell V. | Premières impressions
Le client n'a pas laissé de commentaire.RAULE M. | Expérience générale
Staff very helpful when i had questions and both at starting the rent and closing the unit. Great job. ThanksJames B. | Expérience générale
This staff was amazing and did a great job. My moving experience as many was all over they were a absolutely terrific when I arrived and picked up my items when I left. They are a wonderful team. Thank you definitely recommend.Teresa t. | Expérience générale
Le client n'a pas laissé de commentaire.J & J T. | Expérience générale
Extremely kind and wonderful staff. Highly recommend good experience from all. Courteous and helpful. Took care of my needs quickly showing me everything I needed to know. Facility is clean and storage size perfect.Teresa t. | Premières impressions
Le client n'a pas laissé de commentaire.Joan O. | Expérience générale
Le client n'a pas laissé de commentaire.James B. | Premières impressions
No one answered the bell at the storage entrance so understaffed and also normals were ever confirmed by anyone after I sent request to move outvisnja c. | Expérience générale
Terrible customer service. I moved from out of state and qualified for 1 month free storage. I requested a storage unit on the ground floor and paid for it over the phone. When I went there to pick up the keys it was on the second floor after waiting in line for over 20 mins I was given a ground floor unit. The counter person did not tell me it was a larger unit and that there would be a upgrade fee. When I received my bank statement there was a $154 charge and a $60 charge for the unit and upgrade. I immediately went down and ask why I'm charged this because I was told it was free. They said the person made a mistake and they would take it off and credit it back. That never happened after numerous attempts to get it taken off I was then told it was a bank problem and to call my bank, which I did but it was not my bank. It took many phone calls and trips to uhaul to get this resolved which was finally credited back. Would never recommend uhaul!Linda M. | Expérience générale
Very helpful, clean, and easy move in and out. Thank you!!Madison P. | Expérience générale
Le client n'a pas laissé de commentaire.John H. | Expérience générale
McKenzie was great yesterday (5/31/21) with the checkout and helping relatives get their trailer rented.DAVID L. | Expérience générale
Le client n'a pas laissé de commentaire.larry v. | Expérience générale
We used U-Haul Moving & Storage of Victor for storage. We stored our things there for almost eight months. The storage facility is nice and clean and climate controlled. We especially liked that we could drive our cars and rentals right in to unload, and again to load when we left. This is great in any weather and especially nice when it's too hot or cold out. They even have a nice little section where you can take or leave items in good condition. We bought packing materials and ended up renting a 15-foot truck when we were ready to move our things. The people there are great, over the course of this year we have spoken to four employees there. Each person was kind, treated us with respect, and was very helpful. I highly recommend using U-Haul Moving & Storage of Victor.Mark W. | Expérience générale
Lights in the unit.Karen C. | Expérience générale
Monty was excellent. Great employee who served out country in the USAF. Excellent hire!larry v. | Premières impressions
Le client n'a pas laissé de commentaire.jacqueline v. | Expérience générale
This was a very positive experience. I particularly appreciated Mackenzie's positive and helpful manner on the phone when I was trying to co-ordinate my move-out remotely.rebecca m. | Expérience générale
wonderful place and amazing staff!Sarah E. | Expérience générale
Le client n'a pas laissé de commentaire.Robert T. | Expérience générale
Great service.Karen C. | Premières impressions
Le client n'a pas laissé de commentaire.rita t. | Premières impressions
Checking in was difficult. Didn't have my reservation as I booked it.Jody L. | Expérience générale
Access was excellent even on a rainy day since the vehicle could be loaded or unloaded while under roof. We had several people helping us move. They all said it was great.Larry N. | Expérience générale
Friendly staff. Conveniently located facility. Clean and well maintained. Everything you would expect from uhaul! Thank you to all the people at uhaul of Victor!!anthony f. | Expérience générale
Very professional. Would use this facility again, very impressed!susan z. | Expérience générale
The people were great but no one could find my reservation on the computer. I had just enough time so the delay was unnerving. Kathy was a big help.Scott B. | Premières impressions
This facility went above and beyond to accommodate my storage needs. Returning my rental trailer was quick and easy too. Couldn't be easier - Thank you!Roy P. | Premières impressions
Adam was outstanding. My pick up he was so helpful getting me on the road. My return he was busy but kept engaged moving quickly to help several customers while working alone. Great asset to Victor stElaine V. | Premières impressions
Great crew, all were friendly and worked hard to complete their tasks.Doug A. | Expérience générale
Dirty toilet in the bathroom. Bad workers: Didn't know how to set alarm right. Dumb & bad operator on the phone I called due to alarm going off b/c alarm wasn't set right. Too expensive. Overall bad.Rachel H. | Expérience générale
I’m being over charged for the same unit that I see online for $30 cheaper and have been charged a $50 late fee at times for being 1 day late with payment.Robyn E. | Réservation
Great experience overall.Carrie K. | Expérience générale
The storage unit was perfect for the month that we needed it. Temperature controlling is a great feature. And it was nice that it was free due to our one way truck rental!Laura M. | Expérience générale
very friendly and helpfulTed K. | Expérience générale
Storage space offered was smaller than expected, a larger unit was not available though offered. I almost lost the contracted Moving Help and I had to go to another UHaul. It was a nightmare for me.Elba V. | Expérience générale
Nothing against the facility but if you pay for storage you should have 24 hour access to your own personal belongings instead of business hours. I'm sure there is a reason but this is for corporate.TYLER C. | Expérience générale
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