Customer Reviews for U-Haul Moving & Storage of Victor

7 498 évaluations

8045 State Rte 96   Victor, NY 14564
(W Of Eastview Mall)

(585) 425-3110

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(585) 425-3110

8045 State Rte 96
Victor, NY 14564
(W Of Eastview Mall)

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Well done!

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsea K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael V. 
Évaluation :
5

Mackenzie, who I primarily worked with was very professional and responsive, simply the best experience I have ever had with Uhaul.

Samuel P. 
Évaluation :
5

Nothing to improve.

ellen F. 
Évaluation :
5

Just great service

Patrick M. 
Évaluation :
5

The woman who works the early shift is great. Knowledgeable, friendly, and very helpful. I hope this feedback can reach her.

Jack P. 
Évaluation :
5

Having trailers actually in stock when I come to pick it up. This is one of the very first times I actually got what I needed at the time it was scheduled

Victor S. 
Évaluation :
5

Very helpful pleasant and knowledgeable manager and crew impressive

James B. 
Évaluation :
4

We requested to pick-up van at 8:30 AM Sunday, but we were unable to access and had to wait until store opened and get in line. Also it wasn't that easy to drop off vehicle after close of business.

mike S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason R. 
Évaluation :
5

Everything was great except one of the safety chains on the tow dolly was to tight to unhook and be able to use I noted this in my return notes as-well, Thanks!

Brandon D. 
Évaluation :
3

Staff at drop off seemed angry that we dropped off vehicle. Was not professional in any way.

Jacob W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mathew V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary S. 
Évaluation :
5

very courteous fast service

Richard G. 
Évaluation :
3

Clean vehicles before customer use. Staff was very friendly and helpful with questions.

Brian K. 
Évaluation :
5

Inside of trailer clean, outside dirty.

steve M. 
Évaluation :
4

The glass was dirty on the inside and outside.

cliff F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

thomas C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary C. 
Évaluation :
2

I tried to do a mobile check in but the truck was not in the spot that it said it would be online. I walked all around the lot in a snow storm. Finally gave up and I went inside and was told it was “way in the back” so I went all the way back and finally found it and the truck was covered in snow and there was no brush in the truck to clean it off. Had to go all the way back inside to get the keys again and then all the way back. I don't know why they didn't just give me the keys the first time I went inside the building.

Anne G. 
Évaluation :
5

89 cents a mile is crazy. The rental fee should be good enough.

joe S. 
Évaluation :
5

Allow for time less than what you make people have to get. Only took me 11 hours to get to my location, but I had to pay for 4 days automatically. Would have been so much cheaper to just haul the trailer back from the vehicle drop off, I mean basically half the cost.

Christopher C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amber G. 
Évaluation :
5

A very favorable experience. I arrived a few minutes early to pick up the trailer and the staff was friendly and helpful. Return process was VERY easy. Done in 5 minutes.

David I. 
Évaluation :
5

Entire rental was easy to do online, price was wonderful, pick up and drop off staff was friendly and answered all questions. Truck was very dirty inside with soda sprayed all over dash board. More time could be used to insure the rental is clean for use. Will use U-Haul again if needed in the future. Great job team.

Brian K. 
Évaluation :
5

Staff was friendly and answered all my questions. Equipment was new and well maintained. No issues.

Todd W. 
Évaluation :
5

Very good

david B. 
Évaluation :
5

Friendly helpful staff made the day better!

Terrie C. 
Évaluation :
5

Efficient, quick and help with dashboard lights

Francis M. 
Évaluation :
5

Very nice professional young man at pick-up/drop-off.

Suzanne V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ihsan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judith H. 
Évaluation :
5

You guys were amazing

Leigh W. 
Évaluation :
4

Easy drop off. Went a lot better than the check-in. They even let me return a couple hours later to give the blankets back after dropping off an auto trailer which was extremely helpful.

Timothy B. 
Évaluation :
1

Second time in a row I was overcharged - equipment returned before time but staff didn't record it til after check in time and was over charged - left message for gm no response

Steve P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STANLEYH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cheryl S. 
Évaluation :
5

Very quick return, easy.

Craig O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

burford B. 
Évaluation :
5

Very friendly staff! Also very helpful.

BROOKE B.  |  Expérience générale 
Évaluation :
5

Great customer service at the counter! Quick and easy to obtain a uhaul truck. I definitely will continue to use uhaul for my moving needs

BEN R. 
Évaluation :
5

Honestly...one of if not the best experiences I've ever had at U-Haul. From the easy check-in to the helpful workers who were both polite, helpful and so personable (one gentleman with dark hair and glasses and the other was a gentleman with gray hair, glasses, and a goatee. Good Job at hiring the best

James E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTJ T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMESA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stuart B. 
Évaluation :
5

Both representatives on staff were friendly and knowledgeable. Thanks t made for an easy transaction.

DOUGLAS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darcy D. 
Évaluation :
1

Showed up 20 mins before reservation, truck wasnt ready, the 2 trucks they had schedualed to go out at 2 never came back from prevoise rentals, waited about 30 mins, trucks came back late, girl had to call renter and told him he was in breach of cintract, the whole experience was lackluster, and the headachs where not worth the price we paid in the end, never have this issue with the jefferson road one, also tried to make a reservation for pickup and car dolly for next weekend in the store but was told to do it online by my self, the worst part since we had to wait past the pickup time it didnt extend that same amount for drop off, lost some of the hours i requested..

Kyle S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tina V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melissa G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stuart Alexander B. 
Évaluation :
5

Sometimes a bit of a wait, but expected. All in all l, they have been very good. Don't like having my drivers license photo copied. Wishing they could just scan the bar code on back.

Frank S. 
Évaluation :
5

The guy who was running the store over the weekend was awesome. I keep forgetting his name, but he gave us some fuses because all the tow light fuses were blown on our truck. Excellent customer service, and dedication to his job.

Nathan N. 
Évaluation :
5

There was an empty trash can in the cargo area, not sure if that was intentional. We used it, and returned it. In our case it turned out to be a good thing.

Mark G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JOHNPAUL C. 
Évaluation :
5

I been using this storage facility and rented three trucks over the past 2 months. Entire staff was polite, professional and speedy.

Eric E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armando B. 
Évaluation :
5

Everything was good. The employees were nice and helpful.

Adam R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William F. 
Évaluation :
2

All U-Haul locations are terrible

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaylee H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mikaela W. 
Évaluation :
5

Very efficient- everyone friendly- no idea how to improve!

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEE P. 
Évaluation :
5

Great staff, very friendly and helpful THANK YOU

Michael G. 
Évaluation :
5

No issues, truck was clean and functional. Very easy for those of us that don't move things very often.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shane G. 
Évaluation :
5

Nothing. Very friendly and knowledgeable staff. Very happy!!

Tammy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry V. 
Évaluation :
4

the credit card machine was not working...seemed annoying

russell M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Pedro E. 
Évaluation :
2

Was in a hurry on 9/21/2022. I was the only customer in the store. Two guys behind the counter made me wait 20 minutes while they discussed something unrelated, which could have been done after I, the customer had been served. When he did finally get around to serving me, it took less than 5 minutes. They should really take care of the customer first.

Thomas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reinaldo O. 
Évaluation :
5

Everything honestly was a smooth transition. The online pick up and drop off was very helpful.

Emily B. 
Évaluation :
5

Windshield wipers were no good creating massive amounts of streaking. This was definitely a safety hazard and would not pass a NY state inspection.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Had an issue with payment but everyone took their time to explain it and work through it. I was extremely satisfied in the end and would definitely go back in the future to this location!

Andrew D. 
Évaluation :
5

The lady working made this quick and easy as we did not reserve a truck.

Thomas K. 
Évaluation :
5

Excellent Service

Robert W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery K. 
Évaluation :
5

The service was excellent, and the storage unit is perfect for my needs. I really like being able to drive inside to unload, in case the weather is not good. It is very easy to get to my storage unit and it is a very secure building. Merci.

David M.  |  Premières impressions 
Évaluation :
4

Mackenzie at the victor NY location was awesome. Merci encore.

Stephanie S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary L.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Michelle A.  |  Expérience générale 
Évaluation :
3

Waiting for help from assistance takes a very long time

HEATHERJEAN H.  |  Expérience générale 
Évaluation :
5

There are too few 5x5 spaces, so we had to get a 10x5, but in the end it was helpful because we stored a lot more there during our move than we expected. We had 6 weeks between when we needed to be out of our apartment and before our sellers would allow us to close on the house. It ws nice to have that space.

Andrew H.  |  Expérience générale 
Évaluation :
1

I rated my overall storage experience poor. Because on 2 different occasions I went to my storage unit and could not gain access Because a Uhaul lock was place on my unit unjustly. I was current with my payments but was prevented access of my personal property...

jamoe c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexis P.  |  Premières impressions 
Évaluation :
5

The gentleman who checked me in was very friendly and helpful. He gave me a tour of the building and processed an upgrade quickly and efficiently.

Edward A.  |  Online Move In 
Évaluation :
4

Mackenzie was extremely helpful. Seems to be very customer focused, courteous and went above and beyond. (I had a tough time checking in my truck the evenign before and Mackenzie hlep with that as well as answering several question I had about the Storage unit. Be careful, I might go back and try to hire her !

Robert M.  |  Online Move In 
Évaluation :
3

Excellent customer service

Roynell V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAULE M.  |  Expérience générale 
Évaluation :
5

Staff very helpful when i had questions and both at starting the rent and closing the unit. Great job. Thanks

James B.  |  Expérience générale 
Évaluation :
5

This staff was amazing and did a great job. My moving experience as many was all over they were a absolutely terrific when I arrived and picked up my items when I left. They are a wonderful team. Thank you definitely recommend.

Teresa t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

J & J T.  |  Expérience générale 
Évaluation :
5

Extremely kind and wonderful staff. Highly recommend good experience from all. Courteous and helpful. Took care of my needs quickly showing me everything I needed to know. Facility is clean and storage size perfect.

Teresa t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joan O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B.  |  Premières impressions 
Évaluation :
3

No one answered the bell at the storage entrance so understaffed and also normals were ever confirmed by anyone after I sent request to move out

visnja c.  |  Expérience générale 
Évaluation :
1

Terrible customer service. I moved from out of state and qualified for 1 month free storage. I requested a storage unit on the ground floor and paid for it over the phone. When I went there to pick up the keys it was on the second floor after waiting in line for over 20 mins I was given a ground floor unit. The counter person did not tell me it was a larger unit and that there would be a upgrade fee. When I received my bank statement there was a $154 charge and a $60 charge for the unit and upgrade. I immediately went down and ask why I'm charged this because I was told it was free. They said the person made a mistake and they would take it off and credit it back. That never happened after numerous attempts to get it taken off I was then told it was a bank problem and to call my bank, which I did but it was not my bank. It took many phone calls and trips to uhaul to get this resolved which was finally credited back. Would never recommend uhaul!

Linda M.  |  Expérience générale 
Évaluation :
5

Very helpful, clean, and easy move in and out. Thank you!!

Madison P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H.  |  Expérience générale 
Évaluation :
5

McKenzie was great yesterday (5/31/21) with the checkout and helping relatives get their trailer rented.

DAVID L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larry v.  |  Expérience générale 
Évaluation :
5

We used U-Haul Moving & Storage of Victor for storage. We stored our things there for almost eight months. The storage facility is nice and clean and climate controlled. We especially liked that we could drive our cars and rentals right in to unload, and again to load when we left. This is great in any weather and especially nice when it's too hot or cold out. They even have a nice little section where you can take or leave items in good condition. We bought packing materials and ended up renting a 15-foot truck when we were ready to move our things. The people there are great, over the course of this year we have spoken to four employees there. Each person was kind, treated us with respect, and was very helpful. I highly recommend using U-Haul Moving & Storage of Victor.

Mark W.  |  Expérience générale 
Évaluation :
5

Lights in the unit.

Karen C.  |  Expérience générale 
Évaluation :
5

Monty was excellent. Great employee who served out country in the USAF. Excellent hire!

larry v.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jacqueline v.  |  Expérience générale 
Évaluation :
5

This was a very positive experience. I particularly appreciated Mackenzie's positive and helpful manner on the phone when I was trying to co-ordinate my move-out remotely.

rebecca m.  |  Expérience générale 
Évaluation :
5

wonderful place and amazing staff!

Sarah E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert T.  |  Expérience générale 
Évaluation :
5

Great service.

Karen C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rita t.  |  Premières impressions 
Évaluation :
3

Checking in was difficult. Didn't have my reservation as I booked it.

Jody L.  |  Expérience générale 
Évaluation :
5

Access was excellent even on a rainy day since the vehicle could be loaded or unloaded while under roof. We had several people helping us move. They all said it was great.

Larry N.  |  Expérience générale 
Évaluation :
5

Friendly staff. Conveniently located facility. Clean and well maintained. Everything you would expect from uhaul! Thank you to all the people at uhaul of Victor!!

anthony f.  |  Expérience générale 
Évaluation :
5

Very professional. Would use this facility again, very impressed!

susan z.  |  Expérience générale 
Évaluation :
4

The people were great but no one could find my reservation on the computer. I had just enough time so the delay was unnerving. Kathy was a big help.

Scott B.  |  Premières impressions 
Évaluation :
5

This facility went above and beyond to accommodate my storage needs. Returning my rental trailer was quick and easy too. Couldn't be easier - Thank you!

Roy P.  |  Premières impressions 
Évaluation :
5

Adam was outstanding. My pick up he was so helpful getting me on the road. My return he was busy but kept engaged moving quickly to help several customers while working alone. Great asset to Victor st

Elaine V.  |  Premières impressions 
Évaluation :
5

Great crew, all were friendly and worked hard to complete their tasks.

Doug A.  |  Expérience générale 
Évaluation :
2

Dirty toilet in the bathroom. Bad workers: Didn't know how to set alarm right. Dumb & bad operator on the phone I called due to alarm going off b/c alarm wasn't set right. Too expensive. Overall bad.

Rachel H.  |  Expérience générale 
Évaluation :
1

I’m being over charged for the same unit that I see online for $30 cheaper and have been charged a $50 late fee at times for being 1 day late with payment.

Robyn E.  |  Réservation 
Évaluation :
4

Great experience overall.

Carrie K.  |  Expérience générale 
Évaluation :
5

The storage unit was perfect for the month that we needed it. Temperature controlling is a great feature. And it was nice that it was free due to our one way truck rental!

Laura M.  |  Expérience générale 
Évaluation :
5

very friendly and helpful

Ted K.  |  Expérience générale 
Évaluation :
3

Storage space offered was smaller than expected, a larger unit was not available though offered. I almost lost the contracted Moving Help and I had to go to another UHaul. It was a nightmare for me.

Elba V.  |  Expérience générale 
Évaluation :
5

Nothing against the facility but if you pay for storage you should have 24 hour access to your own personal belongings instead of business hours. I'm sure there is a reason but this is for corporate.

TYLER C.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Propane

    Service de propane livré directement à votre porte!

  • Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

Retour
Haut de la page